OFFICERS

President Tina Christensen

President Elect Wayne Hunter

VP/Marketing Charles Gordon

VP/Membership Howard Moon

Secretary Laura Bradford

Treasurer Linda Gygax

Past President Les Singleton

DIRECTORS David Liner Lifetime Director

ONE YEAR TWO YEAR Alexis Brown Mike McKee

Clint Jones Phil Dolfi

Tom Loury Cathy Ranges

Ronee Giannetta Hank Progar

Visioning Committee Wayne Hunter, Chairman

Clint Jones Dave Liner

Nate Gilman Charles Gordon

Steve Koch Adam Woods

MARKETING COMMITTEE C. Gordon, Chairman 671-9292

Paul Joranlien 236-1010

Hank Progar 690-9574

Les Singleton 208-9582

Clint Jones 351-1163

Linda Gygax 425-1910

MEMBERSHIP COMMITTEE H. Moon, Chairman 427-5935

Mike McKee 368-1044

Linda Gygax 425-1910

Nate Gilman 629-6707

Adam Woods 427-3038

SCHOLARSHIP COMMITTEE Howard Moon 427-5935

Dr. Charles Simpson 732-2745

SPECIAL POSITIONS Newsletter Printed By:

The Copy Shoppe 351-1163

News. Typeset & Print:

Charles Gordon 671-9292

IMPORTANT NUMBERS HOT LINE 804-3700

WEB SITE

www.ocalabusinessleaders.com

Call to Order

Wayne Hunter

Invocation Given By

Sam McConnell & Pledge Led By

Sam McConnell

November 11, 2009 * Volume 13 * Issue 47

Induction of New Members Dr. Charles Simpson (right) welcoming new members to Ocala Business Leaders.

Left, Teresa Hofacker of iShop Marion County and Dr. Saroj Aggarwal (Dr. A) of Family

Medical Center at the Shores

OCALA BUSINESS LEADERS EXPO 2010 (OBL V.P. Marketing, Charles Gordon)

Get ready for one of the best Expo’s in Ocala. We are expecting to sell

out all tables at the 2010 OBL Home and Office Expo. All major adver-

tizing will start about four weeks before, thanks to our sponsors. Check

out our rates below. You’ll find that you can’t find a better deal to show

your company.

Exhibit space: $125.00 for OBL Members and $200.00 for non members.

Early Bird Special: Paid by December 1st. OBL Members, $100.00.

Non Members $150.00. Electricity: $25.00 additional if needed.

(OBL Members must be in good standing)

The Expo will take place at the Kline Center, CFCC February 27th, 2010. Setup is at 7:00

AM. Expo hours are 10 AM. - 3 PM. Space will be assigned on a first-come, first –served.

For more information to get your space and a great location call

Paul Joranlien at, 352-804-3700 or Charles Gordon at, 352-671-9292

Page 2

The Advisor

NETWORKING EVENTS

Art Meadows Jewelry Tuesday November 17, 2009

5:00 PM to 7:00 PM

2206 E Silver Springs Blvd.

Ocala , FL 34470

Contact:

Art Meadows

(352) 620-0200

Lina Beth Fine Consignment Thursday December 3, 2009

5:00 PM to 7:00 PM

2383 SW College Rd .

Ocala , FL 34474

Contact:

Lina Beth Dorough

(352) 572-7536

ANNOUNCEMENTS

OBL BUSINESS

OBL Board Meeting

December 7th

7:00AM Elks Lodge

OBL Marketing Meeting November 16, 2009

Holiday Inn Express Silver Springs 7:00 AM.

OBL Membership Meeting

November 23, 2009

7:00AM Holiday Inn Express

Silver Springs

Vision Committee November 20th

Holiday Inn Express Silver Springs 7:00 AM

GUESTS

Come Advertise with Us Ocala Business Leaders, Inc.

We have Ad Space available in the

OBL Directory

Best Value for Your Money

Contact Clint Jones

Copy Shoppe

351-1163

Election Day is November 18th 2009

If you would like to run for a position

in Ocala Business Leaders

Contact

Pres. Elect, Wayne Hunter

352-572-7809

From Janet , Copy Shoppe

“ If it wasn’t for the last minute, a lot of things

wouldn’t get done”

From Laura Bradford, Body & Soul

“See your mistakes not as personal flaws but as

the source of your most valuable life lessons”

Body & Soul Magazine

"All of the top achievers I know are life-long

learners... Looking for new skills, insights, and

ideas. If they're not learning, they're not grow-

ing... not moving toward excellence."

~Denis Waitley~

ANNOUNCEMENTS Deepest sympathy is extended to Mike McKee

and his family. His Nephew Earl Scott III, a U.S. Army helicop-

ter pilot was killed in the Salah ad Din Province

of Iraq this week.

Nancy Lombard/Tim O'Connell

Bath Fitter

2303 NE 29th Terr.

Ocala, FL 34470

352-624-8827

Neil Nichols

IVM Infinite Video Marketing

5 Clear Lane

Ocala, FL 34472

352-347-6273

Eddie Mayfield

Cardinal Window Washing

5880 SE 126 St.

Belleview, FL 34420

352-875-5034

Invited By; Phillip hackler

ANNOUNCEMENTS

Home, Garden, Recreation

and Sports Expo Saturday, November 14, 2009 •

10am-3pm

Marion Technical Institute (MTI) gym

and parking area. Complimentary Ad-

mission and parking

Are you looking to build, remodel, or

start a home improvement project?

Do you enjoy gardening, camping,

hunting, or maybe a little tailgating?

SAVE THE DATE… this Expo is

for you!

Contact 352-694-4133 or visit

www.MCBIA.org for further infor-

mation.

'No Problem' Is a Problem for Your Business

By Jim Blasingame, The Small Business Advocate

It has happened to all of us: You are being waited on at a res-

taurant, buying a product or returning something to a mer-

chant, and as an employee is delivering some kind of service

you say, "Thank you."

Good for you; your mother would be so proud. But she

wouldn't be impressed by what has become an unfortunate

response to "thank you."

After you say "thank you" for having your water refilled or

your order completed, there is an excellent chance the em-

ployee will say, incredibly, "No problem."

So, from this response, are you now to think that simply allow-

ing service to be delivered is some sort of a problem you've

created, from which you should pray forgiveness will be

granted? Should you feel relief that you've been redeemed by

this person with "no problem" absolution?

Clearly, American English has deviated to a level that makes

many feel nostalgic for casual. And it's difficult to pinpoint

where things ran off of the rails, but somehow the sublime "it's

my pleasure" has devolved into the sub par "no problem."

Well, my friends, let's get one thing straight: No problem is a

problem. When small business employees say "no problem" to

a customer instead of "you're welcome," it's a serious problem

that, over time, could be the equivalent of a business death

wish.

Think I'm overreacting? How much money do you spend get-

ting a customer to do business with you? How much energy

and resources do you invest into making sure your products,

pricing, display, etc., are just right? How many sleepless nights

do you spend worrying about how to compete with the Big

Boxes?

Now that we've established the enormity of these answers,

have you checked to make sure that no employee of yours

ever causes one of your customers to think--even subliminally-

-that the mere fact that they are doing business with you could

be some kind of a problem?

The only thing that is unique about the contact your business

has with a customer is the experience they have with you –

how they FEEL about doing business with you. Everything else

is a commodity. Everything! So in what universe does "no

problem" help your business maximize the positive emotions of

a wonderful customer experience? Stop saying it, and train

your employees to stop saying it.

There must be 39 different ways in English to express your

delight in serving a customer without saying "no problem." Use

one of them.

About the Author: Jim Blasingame, one of the world's fore-

most experts on small business and entrepreneurship.

Source: www.manta.com

Big Trouble

Sent by; Janet from The Copy Shoppe

Two little boys, ages 8 and 10, were excessively mischievous. They

were always getting into trouble and their parents knew all about it.

If any mischief occurred in their town, the two boys were probably

involved.

The boys' mother heard that a preacher in town had been success-

ful in disciplining children, so she asked if he would speak with her

boys. The preacher agreed, but he asked to see them individually.

So the mother sent the 8 year old first, in the morning, with the

older boy to see the preacher in the afternoon.

The preacher, a huge man with a booming voice, sat the younger

boy down and asked him sternly, "Do you know where God is,

son ?"

The boy's mouth dropped open, but he made no response, sitting

there wide-eyed with his mouth hanging open.

So the preacher repeated the question in an even sterner tone,

"Where is God?"

Again, the boy made no attempt to answer.

The preacher raised his voice even more and shook his finger in the

boy's face and bellowed, "Where is God?"

The boy screamed and bolted from the room, ran directly home

and dove into his closet, slamming the door behind him. When his

older brother found him in the closet, he asked, "What happened?"

The younger brother, gasping for breath, replied, "We are in BIG

trouble this time,"

"GOD is missing, and they think we did it!"

Did You Know Technology 160 billion emails are sent daily, 97% of them are spam. Spam generates 33bn KWt-hours of energy every year, enough to

power 2.4 million homes, producing 17 million tons of CO2.

9 out of every 1,000 computers are invected with spam. Spammer get 1 response to every 12 million emails they send (yet

it still makes them a small profit).

There are some 1 billion computers in use.

There are some 2 billion TV sets in use.

There are some 3 billion cell phones in use. About 3 million cell

phones are sold every day. The first known cell phone virus, Cabir.A, appeared in 2004. Since 2008, video games have outsold movie DVDs.

About 1.6 billion people connect to the internet, 450 million of

them speak English. See list of internet languages. Google indexed it's 1 trillionth unique URL on July 25, 2008. That is

thought to be about 20% of all the pages on the Internet but a high

percentage of the World Wide Web (the public Internet).

One google search produces about 0.2g of CO2. But since you

hardly get an answer from one search, a typical search sension pro-

duces about the same amount of CO2 as does boiling a kettle.

Google handles about 1 billion search queries per day, releasing

some 200 tons of CO2 per day.

The average US household uses 10.6 megawatt-hours (MWh) elec-

tricity per year. Source: www.didyouknow.org

Ocala Business Leaders, Inc. PO BOX 2194

OCALA, FL 34478-2194

Ocala Business Leaders meet

every Wednesday morning at

the Elks Club & Lodge located

at, 702 NE 25th Ave, Ocala, FL

34470-6318

Meeting starts at 7 AM. Till 8

AM.

Come enjoy breakfast and see

who’s who. Bring a guest.

Come Join Us Networking Events If you would like to have a net

working event to get more

members to know who you

are and what you do call,

Hank Progar

690-9574 to set up your event.

By Steve Kelley Source: http://comics.com

Send Out Cards

Gary R. Fischer

PH: 352-245-0402

Cell: 352-598-4317

sendoutcards8@aol.com