1. The Advantages Of Using a 24 Hour Answering Service

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While answering services were previously utilized as a means to answer calls during off peak hours, its uses have now evolved and have gone beyond taking messages. Some of the present uses of a 24-hour answering service include order taking, order processing, appointment setting, and customer service. Regardless of the different features the present day answering service offers its clients, its goal is still to ensure that all calls are answered at the earliest time possible.

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As their business prospers, many businessmen find that they allot lesser time in personally answering calls and taking down orders as they previously had. This occurrence is what generally drives business owners to partner with inbound call centers in handling their telephone answering needs.

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When customers call an establishment, they prefer to immediately be able to talk to a live person who can best supply them with product information and answer specific concerns. Businesses that make use of automated message taking machines, such as voice mails and answering machines, lose a lot of business opportunities at a daily basis as most of the customers calling them tend to hang up the phone and transact business deals elsewhere.

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A customized 24-hour answering service serves as the companys call representative and maintains the company image of being client-centered, by handling calls in a friendly and professional manner. When all incoming customer calls and queries are managed, answered and successfully directed to the proper decision maker, business owners will have time to focus on the growth of the business and its corporate productive activities without worrying about overflow calls and after-office hour inquiries.

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Furthermore, a telephone answering service can help small and medium-sized business owners to increase sales and profits both directly and indirectly through allocating more people on sales functions and devoting time and effort in profit-building strategies.

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A 24-hour answering service does not only provide you with round-the-clock phone support but also provides your customers with efficient and friendly staff who can engage them in an interpersonal conversation at any time of the day. Providing your clients with a live call representative increases the likelihood of client satisfaction and higher returning customer rates.

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Some inbound call center services include customization of the script which your outsourced call representatives will use when answering phone calls on your behalf. A customized script may contain your business name, updated products and services offering, promotions, and the like. This has been widely practiced by companies through answering service call centers as it projects the idea of having an in-house call representative manning the companys phones.

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One of the main advantages of outsourced inbound call center services is the relatively cheaper cost a company incurs via outsourcing as opposed to employing their own in-house phone receptionist. Inbound call centers charge a company or business establishment with a monthly fee for the answering services they provide. This amount covers all operational, infrastructures, and training expenses the inbound call center provides for its call representatives. Also, the monthly fee is payment for the team who will provide the company with a 24-hour answering service, ensuring that even overflow calls will be managed. All these as opposed to the single staff phone receptionist a budding company may be able to hire with its limited resources.

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An outsourced answering service might be the one sound investment a growing business needs to make if it wants to have a loyal customer following and still be able to focus on the key areas of sales and revenue generation. Even if your business is currently operating efficiently with your in-house staff, an answering service can exponentially increase your sales and customer numbers by making sure that you don't lose business during off peak hours and holidays. Basically, a 24-hour answering service lets you cover all the bases.

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