The Abingdon Medical Practice Questionnaire January 2013Run during October 2012

206 completed after GP visit

450 emailed copies, 50 returned

For complete report for 2012/13 see www.abingdonmedical.co.uk

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20

40

60

80

100

Male Female 16to44 >44 Longtermillness

W hiteBritish

Employed

Population profilesOct 2012 survey profile

Oct 2012 survey web profile

Practice profile

Based on previous questionnaires with some added questions:

E.g. Reception, telephones, opening hours

E.g. Nurse phone back , web bookings, SMS access

Access

Future Developments

Level of care E.g. Patient scoring of treatment

Other Comments

E.g. Any other suggestions from the comments

Access to the Abingdon

A Satisfaction with Reception

B Satisfaction with opening hours

C Getting through on the telephone

D Getting to see your usual GP

Shows phone access scoring lowest

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20

40

60

80

100

A B C D

2010

2011

2012

Level of CareA Satisfaction with doctor's questioning B How well doctor listens C How well doctor puts patient at ease D How much doctor involves patient E Satisfaction with doctor's explanations F Satisfaction with time doctor spends G Satisfaction with doctor's patience H Satisfaction with doctor's caring and concern

Shows good care possible improvement on time spent

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20

40

60

80

100

A B C D E F G H

2010

2011

2012

Extended hoursPercentages (satisfied, or wanting, early morning, lunch, evenings or Saturday clinics)

0

20

40

60

80

100

Satisfied Early morn Lunch Evenings Saturday

2011 results

2012 results

Shows Saturday extended hours is still the favourite but 2012 produced more requests for evenings.

Use of new technology

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20

40

60

80

100

120

140

160

Person Mail Tele Email SMS Web No

Booking

Prescriptions

Appt remdrs

Treat rmdrs

Shows SMS has increased in popularity for appt and treatment reminders

Main actions for 2011to12 QuestionnaireTelephone system – lines installed ready to start queuing. The introduction of internet

booking using EMIS access – up and running 70 patients registered.

The music has also received a mixed response and we will pilot soft classical music – latest comments mixed

Next year we will try to email the questionnaire to improve patient coverage. – 450 emailed in 2012 with good (11%) response

Opening on a Saturday remains a favourite option for extended hours. 2012 we had flu clinics on a Saturday as well.

The doctors try to maintain patient continuity of care – response re access to GP unchanged

The idea of SMS appointment reminders didn’t seem to be an issue as appointments missed give the GPs time for catching up on patient administration. – reviewed in 2012 survey.

The website will be updated to use it for more interaction such as an on-line discussion forum or to register for emailed newsletters and onl-ine booking – all completed and running see www.abingdonmedical.co.uk Patient feedback

Actions agreed for 2012/13

• CONTINUE INTERNET APPT BOOKING WITH HIGHER PROFILE - more email notifications

• AIM FOR PLAIN ENGLISH IN ALL PATIENT INFORMATION - Patient forum to review practice booklet

• TELEPHONE UPGRADE TO A QUEUING SYSTEM

• REFURBISHMENT - Most comments concerned the shabby upstairs waiting room.

• SMS TREATMENT AND APPT REMINDERS

www.abingdonmedical.co.uk