The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and...

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13/08/2015 1 The 6 Stakeholders You’ll Meet in Project Hell Learning Objectives Learn how to identify and engage problem stakeholders. Develop strategies to reduce conflict with these challenging stakeholders, and bring them onside with your project. Prevent potentially negative stakeholders from impacting your project's overall success. Project World/BA World 2015 Vancouver www.globalprojectsynergy.com

Transcript of The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and...

Page 1: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

13/08/2015

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The 6 Stakeholders You’ll Meet in Project

Hell

Learning Objectives

• Learn how to identify and engage problem stakeholders.

• Develop strategies to reduce conflict with these challenging stakeholders, and bring them onside with your project.

• Prevent potentially negative stakeholders from impacting your project's overall success.

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 2: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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About me…• Principal at GPS Group, specializing in training for business

analysis, project and risk management, and Lean Six Sigma.

• Experience in various aspect of project life, as a project manager, business analyst, and Lean Six Sigma practitioner.

• Certified PMP, CBAB, and LSSBB (with a MBB in progress)

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

09020 02 87654321591 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 3: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Here comes the pitch!

The universe does not want you, or your projects, to be

successful

HUH?Project World/BA World 2015 ‐ Vancouver 

www.globalprojectsynergy.com

A story about a guy named Julius

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 4: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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The problem

Stakeholders are people

People are self-interested

Support = Self-interest

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Stakeholders are not all equal

Pro Con

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 5: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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The worst part!

Aware

ObliviousProject World/BA World 2015 ‐ Vancouver 

www.globalprojectsynergy.com

The breakdown

Who they are What they do

When and Where you’re

likely to encounter

them

Why they might do it

What you can do to

mitigate their effects

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 6: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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The 6 Levels of Project Hell

Level of Predictability

Level of Status Quo

Level of Ambition

Level of Unnecessary Panic

Level of Rage

Level of Lacking Leadership

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

The Line-up

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 7: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Project Enemy #6 – The Psychic

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Project Enemy #5 – Mister Resister

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 8: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Project Enemy #4 – Career Climber

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Project Enemy #3 – Ms. Emergency

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 9: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Project Enemy #2 – The Bulldozer

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Project Enemy #1 – “Connie Hilton”

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 10: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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A new dimension in stakeholder mapping

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Or, looking at it from a different angle…

Key Detractor Critic Ambassador Key Supporter

Keep Placated Manage Manage Keep Informed

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 11: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Conclusion

The universe does not want you, or your projects, to be

successful

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Learning Objectives (Revisited)

Learn how to identify and engage problem stakeholders.Develop strategies to reduce conflict with these

challenging stakeholders, and bring them onside with your project.Prevent potentially negative stakeholders from

impacting your project's overall success.

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Page 12: The 6 Stakeholders You’ll Meet in Project Hell€¦ · analysis, project and risk management, and Lean Six Sigma. • Experience in various aspect of project life, as a project

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Q&A

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Thank you

Vincent Mirabelli, CBAP, PMP, LSSBBca.linkedin.com/in/vincemirabelli/

[email protected]@GPS_ExecEd

www.globalprojectsynergy.com

Project World/BA World 2015 ‐ Vancouver www.globalprojectsynergy.com

Illustrations by Alberto Antonwww.linkedin.com/in/albertoanton75