The 360 View for Predictability & Visibility of Your Business

8/6/2019 The 360 View for Predictability & Visibility of Your Business

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The 360 view for Predictability &

Visibility of your BusinessVikram SuriMD Sage Middle East & India


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Agenda Today

Sage Introduction The New Normality Analyzing the current State

Global Economy & Recession

Some Important Middle East Data Points

Act now before Official Market Recovery

ERP & CRM Trends

The 360 View for Visibility & Predictability of your business

Powering the Connected Enterprise


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Brief Introductionto Sage


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Key facts about our organisation

Market Finances Customers

Global company withover 13,100 employees

Revenue of 1,439mfor FY2009

Provide advice tocustomers through 1.8

million support contracts

Over 6 million customersworldwide

Market capitalisation ofapproximately 2.8 billion

Manage around 35,000customer calls each day

One of the market leadersin the UK, US, Europe,South Africa and Asia

Made over 40 acquisitionssince 1991

Work with 27,000 resellerpartners and 40,000

accountantsworldwide


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What do we do?

CustomersImprove serviceMeet their needsBuild loyalty

Multiple payment optionsMultiple channels

OperationsManufacturingDistributionServicing

PeoplePay correctly & on timeRecord sickness & absenceFile legal documentsManage performanceDevelop potential

SuppliersGet what you need on timeManage costs

FinancesManage debtors & creditorsManage cash flowImprove revenue and profitForecasting & PlanningElectronic payment processing

AdvisorsFile accountsStatutory reportingForecasting & business planningAdvice & help from Sage

Provide Software and services that help SMEs managetheir business processes and relationships.

Your

business

Customers

Operations


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How does our business split acrossthese areas?

Although our business began as aprovider of accounting softwareonly, we have expanded ourofferings and accounting solutions

now represent 55% of our totalturnover.

Accounting792.2m*

Payment Processing(Merchant Services)65.5m*

HR &Payroll

148.9m*

CRM63.2m*

Industry-specific369.6m*

*Data for FY 10


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To what kind of businesses?

Upper mid-market8.6% growth

3%of Sagescustomer base

Lower mid-market

7.7% growth

17%of Sages

customer base

Entry-Level6.4% growth

Enterprise(2.3)% growth

80%of Sagescustomer base

CAGR 2007-2012*

Source: *Gartner, SMB ERP software Europe and NorthAmerica, 2008 Gartner ERP software worldwide
http://www.sap.com/index.asp


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A 360 View of the global economy & MENA

Let us understand our New Normality before wetake a 360 view of our business

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The Big Question.....When will we exit the Recession?

the failure to foresee the timing, extent andseverity of the crisis and to head it off, while it had

many causes, was principally a failure of thecollective imagination of many bright people tounderstand the risks to the system as a whole.

Many people did foresee the crisis. However,the exact form that it would take and the timing

of its onset and ferocity were foreseen bynobody.


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9

When will we exit the Recession?

20th Sept 2010 Announcements by the National Bureau OfEconomic Research (NBER) & Organisation for Economic Co-operation & development (OECD)

The US Market exited the longest recession in more than 50 years inJune 2009

If the markets slide again it will be an entirely new recession

The Recession lasted 18 Months from December 2007 to June 2009

Still Feels like the recessionsince the markets are growing at apainfully slower pace than the expected rate

The US Markets were predicted to grow at 3.2% but growing at 1.5%


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Source - http://stats.oecd.org/economicoutlook/

Closer look at the World Economy


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MENA Trends in 2010for 2011

Two developments mark the outlook:

the unrest in the region and the surge in global fuel

and food prices.

For most oil exporters, the expected increase in oil pricesfromUS$79 per barrel to US$107 per barrel and production volumes

will lead to higher growth in 2011

Average real GDP growth (excluding Libya) is projected to reach4.9 percent in 2011 compared with 3.5 percent in 2010, whilenon-oil growth is projected to stay at 3.5 percent in 2011.

For the GCC, growth is projected to reach 7.8 percent in 2011 asoil production expands to stabilize global oil supply in the face ofsupply disruptions elsewhere. GCC non-oil growth is set toaccelerate by more than 1 percentage point to 5.3 percent in2011.

. 11Source - Surveillance by International Institutions OECD ilibrary 4th May 2011


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MENA Outlook for 2011 - Updated Feb 2011

GDP growth for MENA is expected to reach 4.1% in 2010, compared to 2.0percent in 2009, the IMF said in its October World Economic Outlook.

Gas-rich Qatar is still topping the league with 16.0% and 18.6% GDP growthprojected for 2010 and 2011, compared to 8.6% in 2009.

Growth in Saudi Arabia is forecast to bounce to 3.4% in 2010, and 4.5%nextyear, from a modest 0.6% in 2009.

Meanwhile, the UAE's economy should rebound by 2.4% this year,

and expand by 3.2% in 2011, after contracting by 2.5% last year.

The strength of the recent economic recovery in the MENA region is largelyunderpinned by the rebound in oil prices from their trough in 2009, which hasboosted receipts for oil exporters in the region

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Recent Business Cycles

* Source: US National Bureau of Economic Research

Gartner advised recently that due to the lag in time between the point atwhich the economy starts growing again and when its officially declared tobe growing again, clients simply cant wait for an official declaration before

they begin planning for better times [Gartner May 09 Its Time to Preparefor a Return to Business Growth]

Dont wait until the turning point has been announced before youprepare for a growth period now is the time to prepare your business forthe upturn

Turning Point Date of turning point Date announced Delay(months)

End of Recession July 1980 July 1981 12

End of Recession Nov 1982 July 1983 8

End of Recession Mar 1991 Dec 1992 21

End of Recession Nov 2001 July 2003 20


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How to Prepare for the Upturn?

Accurate Business Planning

Detailed insight on the performance of the business and employees to facilitate accurate andinformed decision making as trading conditions change

Focused Sales Management

Accurate sales forecasting will help anticipate and address changing revenue patterns

Targeted Marketing Effectiveness

Customer and market segmentation will enable businesses to execute highly targetedcampaigns on customer segments and sectors showing signs of recovery

Continued tight marketing budgets will mean that Marketing depts will remain under pressureto prove Marketing Return on Investment (RoI)

Exceptional Customer Service

Workflow-driven customer service management will ensure the exceptional service levelsexpected by highly-discerning customers in the post-recession era are met every time in aconsistent manner


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Lets Look at Customer Relation

Management (CRM) as a Tool..

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CRM is Not New as a Concept

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Diary book

Personal Information Manager (PIM) gadgets

Spreadsheet

Smartphone PDA Contact Management

ERP applications


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Typical Business Issues

RemoteUsers

Finance

Outlook

CustomerService

Marketing

Sales


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CRM Enables Optimum Collaboration

Customers & Partners

Facilitates internal and external collaboration for

maximum customer satisfaction

Web self-service

Internal Departments External

CRM

Sales Marketing Support Finance


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Key Performance Indicators at aGlance

Tools to execute

Graphically analyse how the business is doing at any time

Group and segment data for precision marketing

One-click reporting

Dashboards


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Dashboards


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CRM Market Trends

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Extract from customer feedback as well as general marketcommentary including commentry from Gartner and Forrester:

DataIntegration

360 View ofCustomer

RobustReporting

ControlCenter

Evolution toextended

Ecosystem

Connected

Services

SocialMarketing

Integrationof Social

Media

Mobility

AnywhereCRM

Price/ValueBalance

Rapid &Easy

Deployment

CRM Trends 2014
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Sage CRM Facts and Figures

..a global install base of over 8,500 customers

..with over 100,000 users

..in installations of 5 1500 users

..growing at 1200 1500 customer PA

.. sold and implemented by >1000 Business Partners

..followed by Gartner, Forrester and Ovum

.....The solutionsprimary strengthsinclude a low pricetag, strong usability,and quick time-to-value. The solutionoffers an intuitive

admin UI, strongperformancecapabilities, andstrong product helpfunctionality. Inaddition, the productintegrates well withother Sage back-officesoftware products.....

Forrester Q2 10
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Business Value of CRM


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Now lets at Enterprise resource

planning(ERP) Solutions

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What are customers Looking for.. In 2011

Interoperate across locationsStandardize business processes

Provide visibility across functions &departments

Cope with increasing complexity

Improve Customer Experience

Link global operations for better collaboration

Increase agility & responsiveness

360visibility

Reduce Time & Cost

Streamline & accelerate business processes

Optimize the use of current capacity


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How has ERP Systems changed over time

TransactionCost

% ERP users inthe extended enterprise

An ERP strategy must be

more end-user centricthan before to maximize

the benefits achieved from

investments in ERP Key Issues for

ERP, 2010 Gartner

* Source Gartner


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Sage Accpac Facts

Product Launch 1979

Current Version v.5.6 (December 2009)

Next Version v.2010 (Winter 2010)

StandardIntegratedFunctionality

Sales, Purchasing,Inventory, CRM,Manufacturing, Finance

Number ofCustomers

40,000+ Companies

210,00+ End-users

Markets Served 5 to 1000 Employees

28% Service, 21% CPG, 10Finance-Banking-Accounting

One

Solution


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Offers more More than just ERPBusiness Intelligence


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A COMPLETE 360 VIEW!!


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Sage ERP & CRM works as ONEIntegrated Solution


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The Ease of Deploymentto

give you Predictability &Visibility of your business.


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Sage ERP &

Sage Suites

On-Demand

Services

3rd Party

Applications

Connecting Your

Business

Your Sales,

Marketing & Customer

Service Teams

Your Customers

& Partners

Sage Powers to give you a 360 View


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Key Messages from Today

The New Normality - Analyze your current State

Act now before Official Market Recovery

ERP & CRM is our Core Strength & our Focus

Our Solutions are technically superior to our competition

Easy to Implement & Use with quick returns to Investment After Sales Support is key to our strategy & Vision

Global Strength, Local Focus.... We are Accountable


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Thank you

[email protected]
mailto:[email protected]:[email protected]

The 360 View for Predictability & Visibility of Your Business

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