SCHOOL OF ARCHITECTURE, BUILDING AND DESIGN

THE DESIGN SCHOOL

BACHELOR OF QUANTITY SURVEYING (HONOURS)

MANAGEMENT SCIENCE

(MGT 60203)

GROUP COURSEWORK

NAME STUDENT ID

JACKSON TING SHII HANG 0324326CHONG KAI XIANG 0322935WELSON LUM WEI JIUNN 0319514LOH PEY MUN 0318572

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CONTENTS

1. Cover Page 1

2. Table of Contents 2

3. Task One

-Introduction of THC Construction Company

-Vision and Missions

-Short and Long term goals

3 - 4

4. Task Two

-Working cultures

-Organization Chart and their Job scopes

5 - 9

5. Task Three

-Methods of Training and development

10 - 14

6. Conclusion 16

6. Appendices 17

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TASK 1

THC Construction Company

THC Construction Company was founded on 29 June 2016 by four quantity surveyors, Chong Kai Xiang, Jackson Ting Shii Hang, Welson Lum Wei Jiunn and Loh Pey Mun. We strive to be the world class builder in the construction industry by achieving the high professional standards of work quality and integrated service. Although our company just started up in this year, but we will provides the high standard services that is as good as other experienced construction company. Our founders have almost 10 years working experience in construction industry; we have taken many projects that vary in sizes and types in these 10 years. THC Company possesses in good relationship with business associates, talented and experienced staffs as well as advanced technology to achieve our main goal and also makes people dreams come true. We have good reputation, knowledge, equipment and manpower. Our Company is ready to take up any challenges and overcome all the obstacles to achieve as a World class builder.

We “Construct for Everyone…Your Home; Your Love; Your Life.”

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Vision

Our vision is to be the world class builder in the construction industry by achieving the high professional standards of work quality and integrated service.

Missions

We strive to meet the changing needs of clients with our high standard services delivered by the most professional qualified people

We struggle to expend business significantly and to diversity into advance of project We strive to develop and succeed as a leading construction company in Malaysia first To provide construction solutions and services that satisfies the needs and expectations of

customers We strive to provide a secured, rewarding, happy and comfortable working environment

for stuffs To enhance the quality for customer through our innovative integrated construction

activities and services To provide a secured, rewarding, and comfortable working environment for staffs.

Short term goals

1. Provide high standard quality service and construction solutions2. Provide a project or plan to train our staffs to upgrade their knowledge to work more

professionally3. Guarantees the project start on time and also end on time4. Guarantees fully insured and licensed construction professionals5. To gain business continually for construction projects and make company profits grow up

Long term goals

1. Able to extend our business to overseas as an international company and create more branches at different countries

2. Leave a high impression for clients to impact them recommend our company to others3. To be a construction company with an open mind that ready to embrace new

opportunities and can take up any challenge in the industry.4. To achieve the good reputation in Malaysia construction industry by contributing a better

quality of life for social and making clients dreams become a reality.

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TASK 2

WORKING CULTURE

Customer First

The culture hold by our company is customer first. Customer first mean we will always meet the demand of customer because Customer needs + Services performance = Customer satisfaction. We will provide training to all of our employees to make sure that they understand what to present and deliver to our customers to meet the customer satisfaction. These culture in our company will make our customers feel that we appreciate them as our consumers so that they will come back to our company when they finding some good construction services and performance. This will increase the job scopes for our company followed by profits so that our employees will not worry about that they will be layoff from the company. Customer first culture hold by our company can make sure that youngster or new employees who join our company will have a long-term job.

More to group work

Next, teamwork is a culture that holds by us because teamwork enable ordinary individual to achieve extraordinary thing. Work group members can help each other to improve their performance and work together toward their professional development. We also believe that group work always provide a better and efficient results than individual work. Teamwork enable to identify all the member’s weaknesses and strength therefore it will be more proficient when dividing the task. Teamwork allows a task to complete tasks efficiently and quickly which allow us as a contractor firm to tender more projects to gain more profits. Teamwork also enables employees to provide a better idea for solving problems for our company through the decision making process which are forming, storming, norming, performing and adjourning.

Multicultural In our company, we will hire employees without seeing their religion or cultures. Our company is located in Malaysia so we will hire Malay, Chinese, Indian and other religion employees to show that our company is a multicultural company. We will have a mini celebration among the employer and employees during Chinese New Year, Hari Raya and Deepavali. This is a good method to increase and bring all of the employee’s relationship closer and prevent conflicts and racism between them. We will also organize

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an annual dinner every end of the year to show our sincerity and how much we appreciate the efforts contributes by all of the employees.

Integrity

Integrity also one of the important culture hold by our company because we want to make sure that all of our employees uphold highest standard of honesty to deliver on their commitments. All the employees must be trustful so that the customer will choose you as their consultant. Next, must be responsible to the customer that you are following because customer don’t like any delayed of job to cause loses. Lastly, employees must be respectful to the customers although the ideas given by the customers is bad or non-logical but not directly reject to the customer. The employee can give some example or advises to the customer to let them find out that their given ideas was non-suitable. Before THC Construction Company is found, the founders had 10years experience in another company and their integrity conquer their regular customers became long-term customers and finally choose THC Construction Company after the founders decided to open their own company. We will directly fire the employees who broke the rules in our company because we will lost most of the trust from our value customers.

Embrace Change

Charles Darwin said that “It’s not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change.” This is the fast changing world. As an employee of THC Construction Company, we must be flexible, innovative, creative, open minder and ready to adapt to new business condition and also new technology in order to survice.

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ORGANIZATIONAL CHART

Director / CEO

CEO is the top manager of a company. They are required to controls the direction of the company. When any departments need financial support, they should decide the budgets for them. They must able to oversee employment and ensures there are enough staff and all the staff are the right people to the relevant job position. They are also required to manage all senior managers. Besides that, they should responsible for day-to-day decisions. They should identifies risks and ensure appropriate strategies are in place to overcome it. One of the most important is to drives profitability of the business.

General Manager

General Manager is required to maintain quality service by establishing and enforcing

organization standards. They should build company image with cooperation with customers,

government, community organizations, and employees. Leading and supervising all the

departments to accomplish their goals and also set goals for each department.

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Financial Department

Financial department is to provide and interpret information of the overall company. They should

manage the company's cash flow. They should able to produce an accurate financial report every

certain period. They should able to study the differences every each reports to find out their

advantages or disadvantages and able to improve it.

Marketing Department

As an employee in marketing department, interpersonal skills is one of the most important skills.

They should able to communicate fluently to target audiences or customer in order to bring out

the ideas they want to say. They should also need to understand the demands of the market, and

see what should improve. They also need to find sources to increase opportunities of finding new

customers. They should also learn how to manage the relationships with the customer and ensure

customer databases or profiles are up-to-date.

HR & Administration

Admin are the first point of contact for all HR-related queries. They should manage all the

resources within the company and arrange them accordingly. They need to ensure the relevant

HR databases and information is always up-to-date, accurate and compiles with legislation.

Besides that, they should assist and set requirements for the recruitment process according to the

request of relevant department. They should also collaborate with recruitment agencies in order

to find someone with reach their requirement. They also need to set up interviews and issue

relevant correspondences to make sure the future employees is able to handle their work tasks.

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Contract & Tender Department

They should understand the rules and master of tendering. Next, they should mange time of

tendering activities. They must have quality control for construction procedures to achieve

client's requirement. They should obtain feedback when tenders are unsuccessful or fail and

obtain experience from it and make changes for the next tenders.

Project Management

Project management teams are to monitor all works on site. They required monitoring sub-

contractors to ensure guidelines are maintained. They should make sure all the aims of the

project are met and able to finish on the estimated completion date. They should able to provide

profession advice on the management of the projects and able to link all of them together.

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TASK 3

Mentoring and Coaching

In our company, we will provide mentor and coaching method to train our new employees or

trainee. Mentor and coaching method allowed employees to receive training one-on-one from an

experienced professional. The new employees who enter our company will guide by their senior

which is their mentor. We create this mentor-mentee method is to allow the new employees

chance to ask questions and receive the answer from experiences but not inside books to gain

their external knowledge and practical knowledge. Our mentor will have a one-on-one session

with their mentee at least one day per week to ensure that their mentee always proceed their task

in a good situation. This session is the most important session for the mentee to ask every

questions that they faced because some of the employees might shy to speak out their problem

during the meeting and discussion within a groups.

Our mentor can act as role model by providing vision and inspiration to the new employees for

helping them setting their expectations of performance and demonstrating professional behavior.

Mentor also help passing on the knowledge, insights, wisdom or perspective to their mentee and

providing challenging tasks or ideas to the mentee. The mentor will not directly provide the

answer to the mentee if they faced difficulties or challenging tasks but they will use coaching

method and give learning scopes to the mentees to think and make suggestion for them to have

improvement. This is to offer encouragement, building self-awareness and self-confidence of an

employee. When there are things go wrong, our mentors will show positive regards to help the

mentee learn to take better control of his or her career in the future.

Next, mentoring is to improve the employee interpersonal skills whose are new in our company.

Our mentor will guide the mentee through communication. A better communication lead an

employee able to communicate with other employees in the company, customers as our company

culture is focus on meeting the need of customer and clients. After complete the task, the

mentors will provide feedback on mentee’s performance which could be positive and negative to

help the them to reflect themselves to improve in the next tasks and prevent repeating of same

errors.

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In conclusion, if our company does not provide this training to our employees, some of them

might be easily lost and social loafing from others members when presenting a task in a group.

These will affect our company reputation and trust from customers and clients. This mentoring

and coaching method at least help the mentor understand what their mentee wanted to share and

apply in the field work because they might be shy and unconfident to share their ideas in new

environment and members.. After this mentor and coaching training, some employee will think

that they can made their own decision and sometime it might not be a very good and effective

decision compare to their senior. This is because they want to be outstanding not always guide

by their mentor but somehow some of the decision still need to be pass through some decision

making process in company.

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Lecture / Classroom-Based Training

The lecture is best used for creating a general understanding of a topic. Several variations in the

lecture format allow it to be more or less formal and/or interactive. In the pure lecture,

communication is one way—from trainer to trainees. It is an extensive oral presentation of

material. A good lecture begins with an introduction that lays out the purpose, the order in which

topics will be covered, and ground rules about interruptions (e.g., questions and clarification).

This is followed by the main body of the lecture in which information is given. The topic areas

should be logically sequenced so that the content of preceding topics prepares trainees for the

following topics. The lecture should conclude with a summary of the main learning points and/or

conclusions.

During the pure lecture trainees listen, observe, and perhaps take notes. It can be useful in

situations in which a large number of people must be given a limited amount of information in a

relatively short period; however, it is not effective for learning large amounts of material in a

short time period. Thus, an effective lecture should not contain too many learning points.

Trainees will forget information in direct proportion to the amount of information provided.

Because the pure lecture provides only information, its usefulness is limited; when the only

training objective is to have trainees acquire specific factual information, better learning can be

achieved at less cost by putting the information into text. This allows trainees to read the material

at their leisure and as often as necessary to retain the material. The only added value provided by

the lecture is credibility that may be attached to the lecturer or the focus and emphasis provided

by trainer presentation skills. Another major benefit of the lecture is that it is interactive and that

trainees can ask questions or have the presenter change the pace of the lecture if necessary.

The lecturer must have related experiences in order to lecture the trainees and give some

experiences talk. The classroom must not more than 20 people, so the lecturer can able to interact

with the trainees. If the capacity is too big, lecture will not able to control the class and cover

every trainee. With this training method, trainee will receive knowledge for certain fields. But

the outcome of this method cannot be seen so soon as everything at the lecture room is just about

theory. Trainee must be able to perform them out as theory is just a theory, practical is more

important. Some people may score well in examination but totally cannot do anything after

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graduate is one of the examples shown that trainee must learn how to apply the things that have

learned in lecture class.

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Staff development

The terms staff development and human resources development (HRD) are now used

your personnel specialists to describe a range of activities wider than those traditionally linked

with education or training of individual or group. They recognize that learning takes place all the

time , as people experience new situations and cope with fresh problem. Learning is not confined

to the classroom and, indeed, the most important learning often takes palace elsewhere. In staff

development, the focus in on changing people rather than just teaching them.

Most construction firms recognize the need of staff development but they have no idea

how it should be done. Some firms spend a lot of money and even set up their own development

programmers. Other firms simply carry on their business that believes employees will develop

themselves, learning by their experiences as well as from mistakes they made. There is some

validity in this approach too.

Role-playing and simulation

This technique is valuable for changing people's attitudes, helping them to see other people's

viewpoints, and developing their problem-solving and social skills. The activities usually happen

off-the-job but are designed to reproduce the work setting as closely as possible. A useful feature

of role-playing is that learners can be asked to be themselves or to understand another role thus

gaining insights into other people's point of view. Again, feedback is a must from the tutor ,

other role-players which is useful for teamwork in a group of projects. This kind of training will

build up a friendly working environment for the team as well as will boost up the progress and

individual execution capabilities while them understanding each other.

For role-playing and simulation to be effective and efficient, the following precaution MUST be

carried out:

The activity must provide a realistic and logistic scenario which able to apply what have

learnt in the future

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The trainer must know how to evaluate participants or employees based on performance

and should give them feedback in order to improve the weaknesses of individual

The trainer should use video facilities, where appropriate, to provide additional feedback

and should help participants interpret that feedback

A clear brief through the procedures must be given. Any regulations and rules of the

game should be explained properly by the trainer on the spot

A balance needs to be struck between a structured and open learning experience. Some structure

may be essential but excellent learning can also occur when there are no objectives and no rules.

A lot depends on the group and their perceptions of the activity, the task they are involved in and

the whole training set up. It is because different set of training fit to different kind of person.

Role playing allows employees to act out issues that could occur in the construction industry.

A role play could take place between two people simulating an issue that could arise in the real

life. This could occur with a group of people split into pairs. Role playing can be effective in

connecting theory and practice, but may not be popular with people who don´t feel comfortable

performing in front of a group of people.

Many methods exist to train employees. The key is to match the training method to the situation.

Assess each training method implemented in the organization and get feedback from trainees to

see if they learned anything. Then take the results from the most popular and most effective

methods to design a specific training program.

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Conclusion

After finished this assignment, we found that before creating a company, planning is very

important. First, we need to set our company goals. Without vision and missions, company will

lost their direction, just like people without soul. Contents and structure of a company will lead

employee and customer more understand well our company. Everything needs a clear target as

well to succeed. No only a company, human also. A good structure will help company move

toward the goals. Structure is a way to communicate in a company.

Besides that, employees also play an important role in a company. They are the asset of the

company. Without them, company can’t function. So, the company has the responsibility to train

and develop them, to increase their knowledge and skills. Then, they only can help company to

move forward to goals faster.

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References

1. Fryer, B. G., Fryer, M., Egbu, C. O., Ellis, R., & Gorse, C. A. (2004). The practice of

construction management: People and business performance. Oxford, U.K.: Blackwell

Pub.

2. http://www.referenceforbusiness.com/management/Tr-Z/Training-Delivery-

Methods.html#ixzz4CjDHHrgC

3. http://strategichrinc.com/services/training-development/

4. http://www.brefigroup.co.uk/directors/directors_roles_and_responsibilities.html

5. http://www.bam.co.uk/careers/training-development

6. http://www.sbci.com/culture-values/

7. http://www.intrans.iastate.edu/reports/hispanic_workforce2.pdf

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8. http://management.about.com/od/leadership/fl/How-to-Build-a-Culture-of-

Accountability.htm

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