Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au

Thawing the Frozen Middle:

The role of Managers in organisations using Scrum

Time for a quick exercise

Source https://flic.kr/p/gnCJbG

Source: https://flic.kr/p/gnCJbG

Source: http://www.solutionsiq.com/what-is-an-empathy-map/

NOTE YOUR THOUGHTS ON THE EMPATHY MAP

What about me?

Source: http://dilbert.com/strips/comic/2009-05-25/

Source: https://flic.kr/p/cEJMpW

Source http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/

Three wise monkeys?

https://flic.kr/p/9kMGrP

Source: https://flic.kr/p/fQuSnS

Source: https://flic.kr/p/iyKfj1

Source :https://flic.kr/p/8qCCLW

Source https://flic.kr/p/67nNta

Source https://flic.kr/p/do7GmV

Beware of wolves in coach’s clothing

Source: http://trackmaven.com/blog/2015/07/8-takeaways-from-life-as-a-trackmaven-intern/

Source: https://flic.kr/p/9P42Xu Source: https://flic.kr/p/9NAEu9

https://flic.kr/p/9kMGrP

https://flic.kr/p/efNfHY

”Those who can read and don’t, are

only marginally better off than those

who can’t.” -Verne Harnish

Source: https://flic.kr/p/a6rwJ7

GO TO THE GEMBA

"Farming looks mighty easy when your plow is a pencil and you're 1,000 miles from the corn field."

— Dwight Eisenhower

ENCOURAGE TEAM TO USE PHYSICAL WALLS

Source: https://flic.kr/p/bi2Tga

“The vulnerability paradox: It's the first thing I look for in you and the last thing I want you to see in me.”

- Brené Brown

BUBBLE UP

The role of management is to support the people

who do the work.

Source: https://flic.kr/p/987JDV

COMMUNICATE THE VISION

PROVIDE TRAINING TO EVERYONE

Source: https://flic.kr/p/fJ5esB

Source: https://flic.kr/p/5YWuWk

FUND TECHNICAL ENABLERS

CARVE OUT TIME FOR INNOVATION

Source: https://flic.kr/p/iQwCqW

PROTECT THE TEAMS

Source: https://flic.kr/p/7NzjGg

LET GO & TRUST THE TEAM

Source: https://flic.kr/p/7CvwdN

•  Tap into your empathy •  Be a friendly ear •  Encourage and enable learning •  Help them display vulnerability •  Facilitate their transition to their new role –

Supporting the people that do the work

THAWING THE “FROZEN MIDDLE”

“…they are people too, they are just stuck in the system”

– Jim Benson on Middle Management

Em Campbell-Pretty Partner, Context Matters @PrettyAgile www.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@contextmatters.com.au

WANT TO KNOW MORE?

Check out my blog: •  Advice for coaches on “dealing with” management: http://bit.ly/FrozenMiddle •  Book Clubs at work - Are you serious? http://bit.ly/AgileBookClub •  Leading Through Vulnerability: http://bit.ly/LeadingVulnerability •  Bubble Up: http://bit.ly/agilebubbleup •  Lean Coffee: http://bit.ly/AgendalessMeeting •  An Agile Team of Agile Leaders: http://bit.ly/AgileTeamOfLeaders •  Train everyone: http://bit.ly/TrainEveryone

Note: all links are case sensitive