THAT WOULD NEVER HAPPEN AT MY YOUTH PROGRAM!!rrs.cnr.ncsu.edu/pdfs/GRPA_Power_Point.pdf · 1 THAT...

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THAT WOULD NEVER HAPPEN AT MY YOUTH PROGRAM!! Ka#e Johnson Southeastern Field Office Execu#ve American Camp Associa#on

SAMPLE HOTLINE CALLS…

¥  A transgendered person has applied for a staff posi#on in your youth summer camp

¥  Your disgruntled nurse leaves camp

with all the campers’ medica#ons – and she is nowhere to be found.

© AMERICAN CAMPING ASSOCIATION INC., 2011

SAMPLE HOTLINE CALLS…

¥  Parents refuse to pick up their misbehaving child

¥  A parent demands that a family pet

be allowed to accompany a staff member at camp even though it is not a service animal.


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ANTICIPATED OUTCOMES ¥  Learn about trends in crisis calls

received to the ACA Hotline

¥  Discuss hotline case studies and learn from the experiences of other programs


ANTICIPATED OUTCOMES ¥  Explore lessons learned and how you

and your staff could be more prepared

¥  Learn about resources available to help with training and policies


ACA HOTLINE ¥  Established in 1985 as a summer#me-‐

only service

¥  Expanded to year-‐round service in 2001 (24/7/365)

¥  The service is confiden#al (not a legal or medical outline)

¥  From trend analyses, addi#onal resources have been developed


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PERCENTAGES AND CATEGORIES OF HOTLINE CALLS 2009 - 2011


0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Health-‐M

ed

Camper Behavior

Personnel

Abuse-‐home

Abuse-‐camper

Abuse-‐staff

Parent Behavior

Miscellaneous

2009

2010

2011

TOP ISSUES FOR SUMMER 2012 ¥ Medical (39% of calls) ¤ Parasi#c skin infec#ons (Lice, scabies, bedbugs)

¤ Childhood illnesses (e.g., chicken pox)

¤ Health procedures for youth popula#ons

¤ Distribu#on of medica#ons


TOP ISSUES – CON’T

¥ Personnel (13% of calls) ¤ Transgendered staff ¤ Social media communica#on


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TOP ISSUES – CON’T ¥ Camper Behavior (9% of calls) ¤ Unauthorized use of cell phones ¤ Bullying

¥ Allega#ons of Camper to Camper Abuse (9% of calls) ¤ Bullying ¤ Mandated Reporter Ques#ons


LESSONS LEARNED-HEALTH/MEDICAL

¥  Programs need to determine necessary health/first aid competencies for staff ¤  Health care staff need awareness of

state regula#ons for health care service (including distribu#on of medica#ons)

¤  Preven#on of disease spread begins BEFORE as well as during program

¤  Health staff need familiarity with common childhood illnesses, injuries, infesta#ons


HEALTH & MEDICAL TIPS ¤ Select & train medical/health staff carefully

¤ Bookmark links that provide youth-‐specific informa#on on common childhood health issues

¤ Have a medical/health support system in place


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LESSONS LEARNED- PERSONNEL ¥  Programs need clear wrifen policies

about staff behavior that are enforced.

¤  Now is the #me to review/update your staff policies. Look for holes and policies that aren’t crystal clear! Use external reviewer.

¤  Include consequences for inappropriate staff behavior


LESSONS LEARNED- PERSONNEL ¥  Programs need clear wrifen policies

about staff behavior that are enforced. ¤  Define acceptable/unacceptable

rela#onships for: ¢  Staff-‐ staff ¢  Staff-‐campers

¤  Iden#fy an employment aforney to provide you with legal counsel

¤  Plan your termina#on procedures.


LESSONS LEARNED- PERSONNEL ¥  Programs need clear guidelines for staff

regarding how to supervise.

¤  Staff must be vigilant in iden#fying situa#ons where campers could be alone OR lel unsupervised! (overnights, bathroom trips, changing clothes for pool, large groups, etc)


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LESSONS LEARNED- PERSONNEL ¥  Programs need clear guidelines for staff

regarding how to supervise.

¤  Develop policies and specific procedures that prevent campers from being unsupervised.

¤  Staff need to be know they are mandated reporters.


PERSONNEL TIPS

¤ Create & enforce personnel policies

¤ Understand state’s employment laws

¤ Establish thresholds for acceptable offenses in a background check


LESSONS LEARNED- YOUTH BEHAVIOR ¥  Proper supervision = decrease in

behavior issues

¥  It is acceptable to search belongings IF you suspect illegal or unsafe ac#vi#es


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YOUTH BEHAVIOR TIPS ¥ Train your staff well

¥ Make sure parents/youth understand your polices AND consequences if ignored

¥ Ins#ll respect for youth and staff in everything you do


LESSONS LEARNED- ABUSE ¥  You are a mandated reporter

¥  Safe environments may prompt disclosure

¥  Supervision is key

¥  Staff should never be alone with child in seclusion


TIPS- ABUSE ¥ Know your responsibili#es as mandated reporter

¥ Keep child abuse repor#ng authority number on hand

¥ Document details of alleged abuse

¥ Be clear about supervision expecta#ons


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CASE STUDY SCENARIOS

•  Transgendered Staff Applicant

•  Cell Phone Misuse by Campers

•  Missing camper medicaHons and the camp nurse

•  The companion animal and the camp employee


SCENARIOS – CON’T

•  Legal Guardian Issue

•  Health Form/Release Form

•  MRSA Camper


CASE STUDIES In small groups, we’ll review some

of the actual situaHons from recent calls. You’ll have the opportunity to determine HOW you would “react.”

Thoughts will be shared with the enHre group.


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GROUP DIRECTIONS 1.  Read the scenario and assign one person

to be your notetaker/reporter

2.  Answer the quesHons posted by the scenario.

3.  If something like this happened in your youth program – what would you do? What prevenHon do you already have in place? What advice would you share?


RECOMMENDED RESOURCES ¥  ACA Hotline Resources

¥  Centers for Disease Control

¥  Associa#on of Camp Nurses


RECOMMENDED RESOURCES ¥  The Na#onal Pediculosis Associa#on

¥  Na#onal Women’s Health Resource Center

¥  US Department of Labor

¥  ACA’s overview of Mandated Reporter Laws


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ACA CRISIS HOTLINE RESOURCE PAGE

¥  Crisis Communica#on Toolkit

¥  Allega#ons of Abuse (repor#ng phone numbers, mandated repor#ng, bullying, etc)

¥  Medical/Health Issues (bed bugs, lice, heat related illness, cuong, food/water-‐borne illness)


ACA CRISIS HOTLINE RESOURCE PAGE

¥  Searching Belongings

¥  Employment issues (criminal background checks, state employment laws, etc)

¥  Insurance

(hfp://www.acacamps.org/camp-‐crisis-‐hotline )


RECOMMENDED RESOURCES ¥  ACA’s ar#cle on searching camper’s

belongings Privacy vs. Protec.on – Can You Search Camper and Staff Belongings? And Do Children Sexually Abuse Other Children?


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RECOMMENDED RESOURCES ¥  ACA’s on-‐line courses

¤  Camp Administrator 101 ¤  Criminal Background Checks

¥  Grief Recovery, Inc

¥  Department of Natural Resources


PROFESSIONAL DEVELOPMENT


¥  E-‐Ins#tute (online courses & webinars) ¤  Year-‐round training opportuni#es

for directors and staff (CECs awarded)

¤  www.ACAcamps.org/eins#tute

PROFESSIONAL DEVELOPMENT


¥  Cer#ficate of Added Qualifica#on: Entry level Program Staff: hfp://www.acacamps.org/pdc/cer#ficates-‐of-‐added-‐qualifica#on/elps

¥  Discounts for ACA members (free

membership)

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THANK YOU

ACA General Phone Number:

800-‐428-‐2267 ACA Hotline Phone: 800-‐573-‐9019


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