Thailand ICT Policy and e-Government...

1

ThailandThailand’’s s

ee--GovernmentGovernmentBy

Jirapon Tubtimhin

e-Government Project Manager

www.egov.thaigov.netmanager@manager@ egovegov..thaigovthaigov.net.net

National Electronics and Computer Technology Center (NECTEC)National Science and Technology Development Agency (NSTDA)

Ministry of Science Technology and Environment

Dec 6, 2001 Austrade, Australian Embassy 2 / 66

ContentsContents

National IT Policy : Past to Present

Current Development of IT

e-Government Status

e-Government Project in Foreign

Country

Thailand e-Government Project


National IT Policy: Past to Present

(NITC, IT 2000, IT 2010)


National IT Committee (NITC)National IT Committee (NITC)

Founded in March 1992Chaired by the Prime MinisterComprised of Ministers, Permanent Secretaries, High-level Officers from both Public and Private SectorNECTEC is NITC Secretariat

http://www.nitc.go.th


IT 2000 (three pillars)IT 2000 (three pillars)

The first Thailand National IT Policy: IT 2000 was endorsed by the Cabinet in 1996

GOODGOVERNANCE

IT2000IT2000 - National IT PolicySustainable economic

power in Southeast Asia

NATIONALINFORMATION

INFRASTRUCTURE

HUMANRESOURCE

Social equity and Prosperity

Environmental-friendly society

ITIT--ENABLED THAILANDENABLED THAILAND


Pilot Projects Pilot Projects initiated and implemented initiated and implemented

by NITC to materialize the goal of by NITC to materialize the goal of each Pillar of IT 2000each Pillar of IT 2000

SchoolNet: a national schoolinformatization action programGINet: Development of Government Information NetworkIT Laws: Development of legal infrastructure to support the application of IT in the country


e-So

ciet

yIT For KBEIT For KBE

e-Ed

uca

tion

e-In

dust

ry

e-C

omm

erce

e-G

over

nm

ent

Human

Information Infrastructure and Industry

Innovation


IT2010 DimensionsIT2010 Dimensions

IT2010 flagships:eSocietyeEducationeGovernment eCommerceeIndustry

IT2010 cross-cutting infrastructure:

InnovationHuman ResourcesInformation Infrastructure and IT industry


IT IT 20102010’’ss Specific GoalsSpecific GoalsThree specific goals based on Technological

and Social Indicators

Move from “Dynamic Adopters Group” to “Potential Leader Group” by 2010(classified in “Technological Achievement Index” of UNDP)

Increase proportion of “Knowledge Workers” from 12% (in 2001) to 30% by 2010

Increase the share of “Knowledge-Based Industries” to 50% by 2010(within the overall economy)


Development of IT Master PlanDevelopment of IT Master Plan

IT 2010 was approved as IT Policy

Framework by NITC,

This Framework is now submitting to the

Cabinet for approval.

National ICT Master Plan should be ready

by the first quarter of 2002.


Timeline for IT2010 and the Timeline for IT2010 and the fivefive--year National ICT Master Planyear National ICT Master Plan

96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1139 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54

IT2000 (1996-2000)

IT2010 Policy (2001-2010)

National ICT Master Plan2001-2006

Ninth National Economic and Social Development

Plan 2001-2006

Year


eThailandeThailand = new implementation = new implementation mechanism of ICT Master Planmechanism of ICT Master Plan

eThailandeThailand version 2.0version 2.0

eSociety eEducation eGovernment eCommerce eIndustry

IT2010

eSociety

Information Infrastructure

eGovernment eCommerce Liberalization

eThailand


ICT Development ProgramICT Development Programfor 2001for 2001--20062006

Source: NITC Meeting presentation June 11, 2001Source: NITC Meeting presentation June 11, 2001

Economy SocietySociety

Quantity QualityQuality

Telecommunication Infrastructure

Science and Technology Development

Information Development

e-Commerceincluding industry/

services/agriculture/and tourism

e-Educationincluding Environmente-Government


Current Development of IT


NewNew EconomyEconomySignificant Productivity GainsHigh VolatilityHigh Rate of Innovation in Corporate Structure & Business ModelsRelations between Components of Civil Society (Government, Business, Non-Profit Organizations)Role of Information & Knowledge in Wealth & Employment Creation

Source : G8


Indicators for moving to New Indicators for moving to New Economy Economy

Issue:Telecom monopolyTelephone availability

Internet business underrestricted growth

E-Commerce Legality

Low cost internet access(approx. US$ 0.40/hr)

Free internet for schools

Free commercial internetDigital Divide

What used to be:by CAT and TOTland line 12.5 lines/100mobile 4.4 lines/100

30% of CAT golden sharesin every ISP

no explicitly supportinglawshard to find

available for 3,259 schools

does not existso much

Will become:ended since March 2000more available with largepercentage as mobile phonepenetration is increasing rapidlyCAT is currently selecting acommittee to oversee the processto end this golden shareelectronic transaction will besupported by new actsavailable nationwide with localcall access(now about US$ 0.14/hr)available to 5000 schools by 2002(all secondary/many primary)a possible scenariodrafting of universal access lawto narrow the gap


Indicators for moving to Indicators for moving to New Economy New Economy ((contcont’’dd))

Issue:Computer in schools

Price of PC

Price of mobile phone

Thai software industry

Election Frauds

Corporate GoodGovernanceGovernment GoodGovernance

What used to be:available but unusable atmany schoolsunaffordable by many, butwas lowered due to ITA-1

high for both handsets andair timesmall, scattered, weak

went unstopped

did not receive much attention

not many ministries have websites to provide information

Will become:will be put in to use with some ofthe schools connected to SchoolNet13 local manufacturers and the lowprice PC project by NECTEC is currently promoting the low price PClowered due to competition fromPCT and new mobile operator (TOT)they are now supported by SoftwarePark project. New opportunitiesopened by e-commerce, applicationservice provider marketsstopped with legal actions taken bythe election committeenow become a major issue for allorganizationscitizen will be able to access serviceand interact with Govt. via internet


IT Project of HRH Princess Maha Chakri SirindhornIT for educationIT for Disable PersonsIT for the Sick ChildrenIT for Cultural Information DisseminationComputer Teaching for In-Mates

IT LawsElectronics Transaction Bill

Electronic Transaction ActElectronic Signature Act

Information Infrastructure BillData Protection BillComputer Crime BillElectronic Funds Transfer law

Current IT ProjectsCurrent IT Projects


Electronic Commerce InitiativesPrepare human resources for the business, industry and SMEsOrganize training coursesInternet Information Research provides reports on internet status

Internet PolicyInternet users and usage characteristicsStandard for Thai domain nameInappropriate use and security of Internet

Government CIO/CEO ProgramTwo-week training courses for CIOsHalf-day training courses for CEOs

Current IT Projects Current IT Projects ((contcont’’dd))


Government Information Network (GINet)Handle data traffic between Headquarters (government agencies in Bangkok) and their branches in Bangkok and other provincesDirectory service to all government agenciesSecure electronic mail

SchoolNet Expansion ProgramAccessible from anywhere without long-distance call chargeFree of access charge for members of SchoolNetReach the target of 5,000 schools by 2002SchoolNet Content creation and promotion campaign



Software Park ThailandFacility and technology infrastructure supportProfessional training and technology transferBusiness development/funding co-ordinationMarketing and public relations

Telecom ResearchR&D project on wireless local loop3G mobile phones, Computer-telephone integration and call center

Low-cost PC 13 local manufacturers is promoting the low cost PC; 19,900 Baht

MicroelectronicsEstablishment of Thailand Microelectronic Center



ee--Government StatusGovernment Status

• Japan • Malaysia• Singapore

• Developed Country


ee--Government in Government in Developed CountryDeveloped Country

All electronics services from Government on 2005

Canada

France

Singapore

Japan

England

U.S.A

Australia

Finland

Internet Services from key public agency on 2001

Online Services from key public agency on 2004

Electronic Form on 2001

Electronic Public Agencies Services on 2000

Electronic Counter Services on 2001

Electronic Filing on 2003

Data Access and Services via Electronic Media on 2003


JAPANJAPANee--GovernmentGovernment

Dec 6, 2001 Austrade, Australian Embassy

JAPANJAPAN Electronic GovernmentElectronic Government

There is no(official seal / signature).(paper).(holiday).(division/section).(boundary of cities).(public office, city hall).


Seamless Public administrationSeamless Public administrationby Information technologyby Information technology

Paper based documentation ==> multi-media==>media free ==>inter-ministerial electronic document exchange

specified office hour ==>24 hour service “non-stop-service”

designated place for specified service / designated administrative area ==> any place/any office for any service ==> virtual public office ==> cyber-government


Specified service ==> access point for manytypes of services ==> one-stop-service

public service at city halls ==> at home / offices

vertical hierarchy ==> horizontal flat organization

regulation ==> de-regulation / privatization / outsourcing

Seamless Public administrationSeamless Public administrationby Information technology (by Information technology (contcont’’dd))

Dec 6, 2001 Austrade, Australian Embassy

Indicators of Electronic Indicators of Electronic GovernmentGovernment

interface between computerization of public & private sector

the benefit for people

obstacles for social / economic activities

the benefit for public administration itself


Three Pillars ofThree Pillars ofee--Government in JapanGovernment in Japan

e-filinge-delivering of gov Doce-office work


EE--filing filing application, notification and reportingapplication, notification and reporting

• Electronic filing should be available (10,541 types of filing)

by FY 2001 for 4% of all the procedures



• Infrastructure for electronic filings with GPKI(Government Public Key Infrastructure) to be fully operational by FY 2002

• Electronic tax declaration and payment to be

available from January 2004


The Japanese e-Government portal:launched in April 2001

It will be a one-stop access gateway for online services by FY 2003

Delivery of administrative informationDelivery of administrative informationon Electronic Mediaon Electronic Media


The Japanese e-Government portal

People, Company

InternetInternet

• Information on administrative documents

• Information on homepages•Information on white papers, reports, etc.

• Information on application and reporting procedures• Application form, etc.

•Government database information such as laws, geographic information, etc.

•General information including addresses, contact points, etc.• Link to homepages of central and local governments

A search function for information of all ministriesA search function for information of all ministries

Integrated Clearing House System

Administrative Document Management system

Administrative Service System

To become a oneTo become a one--stop access gateway for the electronic filingsstop access gateway for the electronic filingsbyby FY2003FY2003

Portal Portal SiteSite


MALAYSIAMALAYSIA ee--GovernmentGovernment


Government to Citizens/ Business

• Easy access • New class of quality services• Multi-channel service delivery

Intra Agency• Business process

improvements• Human resource

development

Inter Agency• Smooth information flow • Best practice database • Enhanced capability for

information analysis

STANDARDS SECURITY

LEGISLATION

VISION:To transform

service delivery through the

use of IT and multimedia

Electronic Government Electronic Government -- OverviewOverview


MSC

6. BorderlessMarketingCenter

Chinese

Bahasa

English

Japanese

5. WorldwideManufacturingWeb

3. R&D Cluster

2020

4. ElectronicGovernment

Seven Flagship Applications Of MSCSeven Flagship Applications Of MSC

Connection

Optical

Magnetic

Contact Contactless

2. MultipurposeSmart Card

E-Commerce

7. Telehealth

SmartSmartSchoolsSchools


Electronic Government Pilot ProjectsElectronic Government Pilot Projects

Inter-AgencyIntra-Agency• Project Monitoring

System (PMS)

• Human ResourceManagement Info System (HRMIS)

• E Services

• Electronic Procurement

• Electronic LabourExchange (ELX)

Public/Business to Government

• Generic OfficeEnvironment (GOE)

VISION


• This project aims to give the public easier access when transacting with the Government and utility companies

• Comprises of Driver & Vehicle Registration and Licensing, Summons, Utility Payments and Ministry of Health Information

• Includes the renewal of licenses and electricity bill payment through kiosks in shopping malls or PCs at home

EE--ServicesServices


Driver& Vehicle Registration, Licensing and Summons Services (including Test Scheduling & Test Taking)

Tenaga NasionalBerhad (TNB)

Utility Bill Payment

Telekom MalaysiaBerhad (TM)

Utility Bill Payment

Ministry of Health (MOH)Road & Transport Dept. (JPJ)

Electronic Delivery of Driver& Vehicle Registration, Licensing

and Summons Services, Utility Payments, Ministry of Health On-

Line Information

MOH On-line Information

EE--ServicesServices


Filing of tax returns

ElectronicElectronicGovernmentGovernment

Registrationfor school

Death Certificate

Issuance of home-building license& CF

Transaction ofSOCSO & Pensionpayments

Registrationof birth

Issuance ofID card

Issuance of driver’s licens

Registration ofmarriage

SijilNikah

EE--Services Services –– Other Potential ServicesOther Potential Services

TelephoneTelephone

KioskKiosk

InternetInternet


SINGAPORESINGAPOREee--GovernmentGovernment


eGovteGovtVISIONVISION

To be a leading e-Government to better serve the nation

in the Digital Economy


EE--Govt Strategic FrameworkGovt Strategic Framework

Governmentto

Citizens(G2C)

Government to

Businesses(G2B)

Government to

Employees(G2E)


EE--Govt Strategic FrameworkGovt Strategic Framework

ICT EDU Seminars, CIO workshops

KM Experimentation Prog.

eCitizenCentre

ACE

G-E Portal

Facilitated Access

Govt Data Centre

PS-Online Infra.

GeBIZ

G-B Portal


WHERE WE ARE NOWWHERE WE ARE NOW

eCitizen Centre

A first-stop, Government e-service portal

Launched in May 99

11 Towns

Over 330 e-services

A life journey concept


Examples of Examples of eServices eServices eServices:

Renewal of Driver’s LicenceOnline booking of Sports FacilitiesBooking of Marriage Registration DateOpen COE biddingImmediate Future

Renewal of Road Tax by IndividualsApplication for Employment Pass

Service Packages:Start a BusinessOne-Stop Public Entertainment Licensing CentreSearch for JobsGet MarriedBuying a property


eCitizeneCitizen CENTRE CENTRE REVAMPREVAMP



GeBiz (Government Electronic Business Centre) - implemented

Dec 2000

An integrated, end-to-end, web-based system for online procurement &

revenue tender activities


Business Town


A full suite of integrated information & services

Presentation in terms of a

business life cycle

10-step guide for budding

entrepreneur



Enabling Systems

G2E Portal

Anywhere Computing

Environment

Infocomm Education Program

Knowledge Management

Experimentation Program


URL'sURL'sSingapore

www.egov.gov.sgwww.ec.gov.sgwww.ecitizen.gov.sgwww.ida.go.sg

Malaysiawww.mdc.com.mywww.mampu.gov.mywww.epu.jpm.my

Japan• www.kantei.go.jp/foreign/index-e.html• clearing.e-gov.go.jp/cgi-bin/HpSchSearch.cgi?LANG=1

(English)

• www.e-gov.go.jp (Japanese)


Thailand e-Government Project


Roadmap to Thailand eRoadmap to Thailand e--GovernmentGovernment

1996 1997 1998 1999 2000 2001 2002 2003…

GITS (Government IT Services)

Software Park Thailand

e-ASEAN

e-Thailand

e-Government

ThaiSarn

SchoolNet


It is the e-ASEAN Initiative as committed by The Royal Thai Government.e-Thailand functional components:

• e-Society• e-Government• International Trade Policy• Liberalization• e-Commerce Facilitation• Information Infrastructure

The The ee--Thailand InitiativeThailand Initiative


e-ASEAN initiative & e-Thailande-ASEAN initiative & e-Thailand

e-Societye-Society

E-C FacilitationE-C Facilitation

e-Governmente-Government

LiberalizationLiberalization

Information InfrastructureInformation

Infrastructure

e-Parliament e-Audit

National ID Card

Gov. common information infrastructure

e-Revenue e-Investment & Industry

Government Certification Authority

The The ee--Thailand InitiativeThailand Initiative


ee--Government ProjectGovernment Project(A Multi(A Multi--Agency Project)Agency Project)

NECTEC -- Core Implementing/coordinating AgencyBank of Thailand -- Project Sponsor (Governor) and contributor of some project team members.CEOs of key related public agencies -- Co-Sponsors, and contributor of some project team members.

Office of the Civil Service commissionBureau of BudgetNational Economic and Social Development BoardOffice of the Prime Minister

Project Duration -- March 2001 - March 2003


Project ScopeProject ScopeTo coordinate, facilitate and drive for the following achievements/provisions:

Master Plan, Action Plan, and Strategic Framework for implementing the e-Government programElectronic services in public agenciesImplementation of key pilot projects


Project ScopeProject Scope (cont(cont’’d)d)

Suggestions and Practical Guidelines for reorganization and reengineering of the new services. Standards, Guidelines and Manuals for public agencies in implementing the e-Government program


The main tracks ofThe main tracks ofee--Government ServicesGovernment Services

Four main tracks of electronic services in the public agencies:

Track 1: Online Information Services:(G2G) (G2C) (G2B)

Track 2: Simple Transaction Services:(G2C) (G2B)

Track 3: Payment Gateway: (B2G) (C2G)(Electronic Funds Transfer)

Track 4: e-Procurement: (G2B)


Pilot ProjectsPilot ProjectsTrack 1. Online Information Services:

(G2G) (G2C) (G2B)Online Financial Information (Implemented by Bank of Thailand)

Online Information for Investment and IndustrialLinkages (e-Investment & Industry)(Implemented by Office of the Board of Investment)

National Statistical Information (e-NSO)(Implemented by National Statistical Office)

e-Parliament (Implemented by the Secretariat of the House of

Representatives)


Pilot Projects Pilot Projects (cont(cont’’d)d)

Track 2. Simple Transaction Services:(G2C) (G2B)

Online Company Registration(Implemented by Dept. of Commercial

Registration)

Electronic-Counter Service(Implemented by Communications Authority of

Thailand)



Track 3. Payment Gateway: (B2G) (C2G)Secure funds transfer methods to Government treasury

• Payment of VAT return,• Income Tax filing,

•Key Agency• Revenue Department



Track 4. e-Procurement: (G2B)• Provision of online information on

procurements by public agencies• Government participating in the e-

Commerce activities (including auctions, reverse auctions, market exchanges)

•Key Agency• Office of the Prime Minister• Office of the Auditor General


Thank you for Thank you for your attention.your attention.

www.www.egovegov..thaigovthaigov.net .net manager@manager@ egovegov..thaigovthaigov.net.net

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