Inflammation and Course Themes Nancy Long Sieber, Ph.D. Sept. 14, 2009.
TFT13 - Robert Sieber, Business Service Management
34
-
Upload
tft-presentations-tomorrows-it-service-future-today -
Category
Business
-
view
258 -
download
4
description
Differentiating between what is important and what is urgent is challenging. It could only be resolved while focusing IT management on the business processes of your company. The purpose of Business Service Management is to enable functional departments to immediately assign a service to a specific process and recognize its value. This is the basis for defining your IT processes, SLAs, service catalogue and mutual Service Desk integration. You will learn how: -Service Desk can immediately track down a problem to the root cause -Change Management can identify all impacts of a change in seconds -you can save up to 20% of your operational costs To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Transcript of TFT13 - Robert Sieber, Business Service Management
