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Texas A&M University - Central Texas Training. Who is Enterprise CarShare? Car sharing by Enterprise...
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Transcript of Texas A&M University - Central Texas Training. Who is Enterprise CarShare? Car sharing by Enterprise...
![Page 1: Texas A&M University - Central Texas Training. Who is Enterprise CarShare? Car sharing by Enterprise Holdings Inc. started July 2007 65+ University Programs.](https://reader036.fdocuments.in/reader036/viewer/2022062322/5697bf8e1a28abf838c8cd7c/html5/thumbnails/1.jpg)
Texas A&M University - Central Texas
Training
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Who is Enterprise CarShare?
Car sharing by Enterprise Holdings Inc. started July 2007
65+ University Programs and 45+ Corp/Gov Programs
Operating in 40 U.S. states, Canada and the U.K.
Locally operated through Enterprise Rent-A-Car team and infrastructure:
Training Marketing Maintenance Operations
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Why Enterprise Carshare?
Texas A&M University - Central Texas chose this program because it provides the following benefits:
Efficiency – Car Sharing Technology is a cost effective, on site transaction system, that brings availability and ease of use to travelers 24 hours a day
Sustainability – Car Sharing Technology, complimented by fuel efficient vehicles reduces carbon footprint
Reporting – Customizable reporting for accurate billing and easier usage documentation
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How does Enterprise CarShare work?
Enterprise CarShare technology allows paperless, on campus transactions, 24 hours a day
Members reserve vehicles from their desktop, smartphone, laptop or by phone
The reservation and access information is sent to the vehicle electronically
The customer is able to access, drive and return the vehicles on campus
When finished, member, trip and other data is relayed to the Enterprise CarShare system and compiled for analysis
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Program Customization
Dedicated vehicles with make and model selected by Texas A&M University - Central Texas
Two 2014 Nissan Altima's
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Applying for Membership
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With your VP, Dean, Director or Supervisors
approval TAMUCT employee visits ECS
website to sign upECS approves
application
TAMUCT employee receives membership materials in 5-
7 days in campus mail
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Reserving a Car
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Employee visits TAMUCT CarShare website to reserve a vehicle, receives electronic confirmation of reservation
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The Reservation Process
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The Reservation Process
This is the account number, from your department , that will be charged.
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Canceling a Reservation
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Using the Car
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Employee swipes member card over sensor in front window to unlock doors. Keys will be in glove box in electronic key holder. Start the car and go!
The Reservation Process
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Ending the Rental
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Turn off ignition and replace key in glove box, inserting the key fob into electronic key holder. Close glove box.
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Exit vehicle, close door without locking, and swipe card over sensor on front window. Doors will lock and the reservation is over.
Note: If the doors do not lock check to make sure the key is correctly inserted into the electronic key holder.
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IMPORTANTAlways end the rental appropriately!
Beginning and ending the rental correctly is what determines charges
and custody of vehicle.
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Penalty charges may be charged for late returns unless Member Services is notified before end of reservation time
Charges for lost keys
Some roadside assistance may result in charges, i.e. gas refill, tire change, etc.
Additional Charges
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Customer Responsibilities
It’s Your Car!• Remove all personal items.• Take out trash. Trash bin is located near vehicle parking.• Notify Security Desk if anything is left in the car
Damage to vehicle?•Take five before you drive•Report damage to member services and Shawn Kelley•Coverage for vehicles included
Call Member Services with any questions or concerns
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Refueling Policies
• Refuel vehicles for any trip over 20 miles• Always leave the vehicle with at least ¾ tank.
It is preferred that the tank be full• Gas cards are located in the glove
compartment• You must enter PIN and mileage to refuel• You MUST use the fuel card provided with the
vehicle. If you purchase fuel, with personal funds, you will NOT be reimbursed
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Helpful Tips• Always double check car for personal items before ending the
rental.• Don’t lose your card—replacement cards will cost $10• If your reservation time changes, please call member services as
soon as possible.• Don’t be afraid to call member services with questions—that is
what they are there for.• Call member services with vehicle issues—road assistance is
available.• If keys are locked in, member services can open the vehicle with
identification questions.• CarShare vehicles are for business purposes only. No family
members may ride in a CarShare vehicle
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Enterprise CarShare Support
Local Rental Operations and Staff W.S. Young Branch in Killeen Daniel Robison, Branch Manager
Member Services 24 Hour In-House Roadside assistance 24 Hour In-House Customer Care
877-599-3227—add to your phone contacts Enterprise CarShare members are supported by
5,500 Enterprise Rent-A-Car rental branches
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Thank You
Q&A