“Its tIme to celebrate as Medical ServiceS (North

eaSt) liMited celebrate itS 10th aNNiverSary iN

the aMbulaNce ServiceS iNduStry, the directorS would like to take thiS opportuNity to thaNk

cuStoMerS, patieNtS aNd Staff aNd Make you aware

of our future goalS iN MakiNg uS becoMe oNe of the MoSt iNNovative aNd

well-reSpected coMpaNieS iN the iNduStry”.

We began our journey into this business armed solely with one second hand ambulance, 3 staff and an incredible passion for what we were doing. with brief experience in the ambulance services industry we set out to make our idea a reality, after years of working for other people, we were confident that we could put all the experience that we had acquired into practice and create a service that is truly outstanding and beneficial to the hospitals and patients that use us.

little did we know how our original idea would evolve, well beyond our initial expectations, into a vibrant and successful business and become an integral part of the ambulance services industry across the north east and beyond.

we started out with a small office at bishop auckland providing ambulance transport and health and Safety training but over the following years, the business grew to the extent that we were obliged to look for new premises and consequently moved in 2009 to bowburn, just outside of durham city.

Since relocating we have experienced a huge increase in activity allowing us to achieve a healthy turnover that is well into seven figures for the past two years and we now have plans to more than double in size by 2015. we put our growth down to the quality, flexibility and diversity of the services we provide.

Medical Notes ISSUE 2

January 2013

Wayne Hall, Managing Director says, “A surge in the number of requests for help from hospitals across the region for transportation of very large patients has prompted the latest move. The new ambulances can carry patients who weigh up to 50 stone offering a safe and dignified transport solution to those whose weight, or condition require more specialist transport. We appreciate that delays in discharge can cost hospitals thousands of pounds while blocking beds and that is something we can now help with at short notice.”

A one ton electric winch assists in the loading and unloading of the Megasus bariatric stretcher, specialist seating, air suspension, lifting equipment, air conditioning, heating system and privacy glass all add to the patient experience and comfort.

Joanne Hall, Commercial Director says “It is important that we can offer first class ambulance services to the whole community, and size should not be a barrier to patient care. Medical Services (North East)

is in an ideal position to offer this service and we need to be able to support our local hospitals, patients and NHS Trusts.”

All of the staff working with this group of patients are given additional training which includes understanding bariatric needs, specialist moving and handling of the bariatric patient, risk assessments, and training on all equipment used. Tracey Carr, from Bolton was on hand to offer advice and support and also explain what it was like to be an obese person and allowed herself to be used as a live demonstration model so staff could practise specialist handling techniques during the training sessions.

Miss Carr, who runs her own website, www.fatlotsheknows.co.uk, said: “There’s a lot of guilt associated with being large and a lot of fear that people will hurt themselves helping us.” She appealed for people to show more compassion towards very large patients.

SAvINg you £££££

PuT your TruST IN uS

Whether it’s a one off transfer or a contracted daily discharge service we are very confident we can save you a considerable amount of money on what you may already be paying for Ambulance transport.

our daily charges are around 20% more cost effective than other providers and long distance transfers are hugely different with savings of 50% or more. A lot of hospital staff are unaware that their hospital have to pay extra for ambulance transport to locations such as Leeds, London, Cumbria and beyond. Commonly referred to as ECr’s (Extra Contractual requirements) these transfers are charged for in addition to any contract you may have and many hospitals now choose to outsource these jobs.

As well as the cost savings, these transfers can usually be done the same day, we can make booking these transfers easy and save you money, ask us for a quote.

Medical Services (North East) Limited have just received a glowing report from the Care Quality Commission following our latest inspection on 17th November.

In addition to the high standards imposed by the CQC we have also developed and implemented quality assurance processes and procedures over the past ten years to comply with the requirements of BS EN ISo 9001:2008, Investor In People, the Care Quality Commission and we are now the only ambulance company in the north east of England to remain approved by the British Ambulance Association. Furthermore, we are currently implementing the brand new BS EN ISo 22301:2012 Business Continuity Management System and have our stage one assessment in February 2013.

operating a fleet of over thirty vehicles and almost 60 staff that operate 24 hours a day 7 days a week we can mobilise crews within 1 hour night or day to meet your transport requirements.

Medical ServiceS (North eaSt) liMited have receNtly iNveSted over £140,000 purchaSiNg two braNd New bariatric aMbulaNceS aNd equipMeNt after SoMe obeSe patieNtS have had to wait up to a week to be diScharged froM the regioN’S hoSpitalS.

BIg ENougH To CArE

CoNTINgENCy PLANNINg

FILM, TELEvISIoN ANd EvENT MEdICAL CovEr

have you thought about what you will do in a crisis? hospital bed blocking, peak periods, long distance transfers, short notice, out of hours, adverse weather conditions - we have the answer, why not give us a call and see what we can do for you.

at events, safety is always of the utmost importance for the organiser and those attending the event. the ever present risk of accident or sudden illness must always be taken into consideration. whether it is a first aider or an emergency ambulance crew with experienced paramedics, we can help. we also have specialist 4x4 vehicles available to deal with the locations others can’t reach.

WHAT’S NEXT?Medical Services continue to enjoy unprecedented success and maintain an excellent reputation whilst continuing to grow in strength and performance. We have continually focused on quality and training and that is something we are particularly proud of. All of our staff regularly update their skills and undertake additional courses that are relevant to their work. Some of the NvQ courses we have completed include; Palliative Care / End of Life Pathway, dementia Awareness, Equality and diversity, Infection Control and

Safeguarding of vulnerable Adults & Children training.

If you would like to talk to us about any of the services we offer don’t hesitate to call us on the numbers below.

Medical ServiceS (North eaSt) liMited NoN-eMergeNcy traNSport aNd traiNiNg: 0191 377 8841

eMergeNcy traNSport aNd eveNt cover: 0191 377 0837

unit 6 Lindsey Park, Bowburn North, Industrial Estate, Bowburn, County durham dH6 5PF

Medical Notes

We would like to make it clear that we are not associated with any other Private ambulance service in the north east of

england. over the past 10 years we have worked tirelessly to promote ourselves in a professional and ethical manner. we

want to create working relationships with all of our clients built on honesty, integrity and truthfulness.

ISSUE 2

January 2013