Initial presentation Tesla management project (Swinburne University)
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Transcript of Tesla project 2015
(Title of project, for example;
A study of Management)
Optional Photo or Logo
Submission date:
Submitted to:
Submitted by: Student Number only
This project / assignment is submitted in part fulfilment of the (Name of qualification, for example;
degree in business studies), part of the (Name of subject, for example; communications) subject in
(year of study, for example; second) year, at the xxxxxxxxxx.
Submission date: 08/02/2015
Submitted to: Joseph A. Egan
Submitted by: A00184840
This project is submitted in part fulfilment of the (Business and law), part of the (Customer
Relationship Management) subject in (4th) year, at Athlone Institute of Technology
Executive Summary
______________________________________________________________________
Page ii
EXECUTIVE SUMMARY
This project is devoted on disclosing on how consumers have reacted toward electric cars
most specifically to Tesla’s models. As consumer become more tech-savvy their
consumer behaviour when purchasing deferent products constantly changes as they
become more exposed to the information out there on line.
Since we are all motivated by deferent elements when buying cars, a Survey, Focus group
and interviews with car dealerships were conducted in order to attain nonbiased
information and become more accurate in this project. Tesla’s consumer are not the only
people analysed in this project, the Silicon Valley based car manufacturer is also
examined, focusing mainly of their technology and store. Tesla’s competitive advantage
is also disclosed, in different topic, this includes the factors and products that differentiate
them from competitors.
Michael Porter’s Tools and Frameworks assisted in analysing the industry Tesla is in.
The project comprise of The PESTEL and SWOT of the auto Industry. Out of the four
generic strategies this project concentrates on the differentiation focus strategy because
this is the strategy implemented by Tesla.
Acknowledgements
______________________________________________________________________________
Page iii
DECLARATION OF AUTHENTICITY
I hereby declare that this submission is my own work and to the best of my knowledge it
contains no plagiarised material. I declare that all material presented is my own work, or fully and
specifically acknowledged wherever adapted from other sources.
This work contains no materials previously published or written by another person, nor material
which to a substantial extent has been accepted for the award of any other masters degree, degree,
diploma or certificate at any other educational institution, except where the acknowledgement is
made in the work by means of the Harvard referencing system.
Any contribution made to this work by others, with whom I have worked with, is explicitly
acknowledged in the acknowledgements page.
I understand that if at any time it is shown that I have significantly misrepresented material
presented, any award to me on the basis of that material may be revoked.
(Signed)…………………………………………Date…09/02/2015…………………….
Acknowledgements
______________________________________________________________________________
Page iv
ACKNOWLEDGEMENTS
This project was not as easy as cutting butter with a hot knife. A lot of people offered their valuable
information and time to assists and some even disclosed priceless information.
First of all I would like to thank Daniel Nealon for coming up with the idea of working together.
His kindness and generosity did not stop there; I would also like to offer my gratitude for providing
his car as a means of transport to all the car dealerships interview we both conducted.
Second, I cannot thank this group enough, all my friends that attended the focus group. There were
such helpful, providing valuable information and also coming up with ideas on how to better the
electric car. Rida Ghauri supplied here design skills making the cover page “so pretty”, in her own
words. Not forgetting the Survey participates and the interviewee, if it wasn’t for these people the
whole thing would have been a fiasco. I also want to thank Francesca Gaschino for allowing us to
“hijack” her interview with Audi and also provide a Mindup of the interview. Last but to least, I
wish I had something valuable in my life to give this man as a token of appreciation. I would like to
say “Thank u” to Joseph A. Egan for the support, constructive criticism and offering innovative
ways to do this project. Seriously Joe, it’s been one hell of an experience and privilege being your
student.
Dedication
______________________________________________________________________________
Page v
DEDICATION
Dedicate to…My family…………………………………………………………..for offering support and
love.
Glossary
______________________________________________________________________
Page vi
GLOSSARY
Marketer One that sells a good or service
Emerging Economies Countries that have some of the characterics of
a developed economy. China is a developing
economy
Abbreviations
______________________________________________________________________
Page vii
ABBREVIATIONS
LIB Lithium-ion Battery
mph Miles per hour
U.S. United States of America
EU European United
FT Financial Times
BCG Boston Consulting Group
EV Electric Vehicle
CRM Customer Relationship Management
Abbreviations Description
Table of Contents
______________________________________________________________________
Page viii
TABLE OF CONTENTS
Page
TITLE PAGE ................................................................................................... i
EXECUTIVE SUMMARY ............................................................................ ii
DECLARATION OF AUTHENTICITY ...................................................... iii
ACKNOWLEDGEMENTS ........................................................................... iv
DEDICATION ................................................................................................ v
GLOSSARY .................................................................................................. vi
ABBREVIATIONS ...................................................................................... vii
TABLE OF CONTENTS ............................................................................. viii
3) INTRODUCTION AND BACKGROUND - COMPANY PROFILE ..... 1
4) MOTIVES FOR SHOPPING .................................................................... 5
5) STORE CHOICE ..................................................................................... 11
6) CUSTOMER RETENTION .................................................................... 14
7) PSYCHOLOGY OF BUYING ............................................................... 18
8) BUILDING A CUSTOMER FOCUS ..................................................... 22
9) CONSUMER_BEHAVIOUR ................................................................. 26
10) EVALUATION AND ANALYSIS OF THE COMPANY ................... 36
11) RESEARCH & LINK FINDINGS TO OTHER RESEARCH .............. 40
12) REFERENCES ....................................................................................... 41
13) QUESTIONNAIRE DESIGN ................................................................ 46
14) QUESTIONNAIRE RATIONALE ........................................................ 49
15) SAMPLING / RE-CODING / VALIDITY ............................................ 51
16) PILOT TESTING ................................................................................... 54
17) OTHER RESEARCH ............................................................................. 56
18) CONCLUSION ...................................................................................... 58
19) THINK OUTSIDE BOX ........................................................................ 60
20) EXTRA ................................................................................................... 62
Customer Relationship Management Project
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Page 1
3) INTRODUCTION AND
BACKGROUND - COMPANY
PROFILE
Genesis
Tesla Motors was founded in
2003 by a group of engineers
in Silicon Valley who wanted
to prove to the auto industry
that electric cars could be
better than conventional cars,
combustion engine. With
features such as instant torque,
incredible power, and zero
emissions, Tesla’s products would be cars without compromise. Each new generation
would be increasingly affordable, helping the company work towards its mission which is
“to accelerate the world’s transition to sustainable transport,” in Elon Musk’s words
For this company to get humanity of Fossil fuel is was not going to be a walk in the park,
Tesla came up with the following steps in order to change the world:
1. Launch an ultra-luxurious car at low volume, the Roadster
2. Medium price car at medium volume, the Model S
3. Low priced car at high volume, the Model X
Step 1
Tesla’s engineers began by designing a powertrain for a sports car built around an AC
induction motor, invented and patented by Nikola Tesla in 1888, the electric and
The
five
gen
tlem
en i
n t
his
ph
oto
mad
e T
esla
, A
car
com
pan
y t
hat
mak
es E
Vs
http://tinyurl.com
/lwdbr86
Tesla Founders
Customer Relationship Management Project
______________________________________________________________________
Page 2
mechanical engineer who inspired the company’s name. The resulting Tesla Roadster
was launched in 2008. Accelerating from 0 to 60 mph in 3.7 seconds and achieving a
range of 245 miles per charge of its lithium ion battery, the Roadster set a new standard
for electric mobility. Tesla sold more than 2,400 Roadsters, now on the road in more than
30 countries, according to the Financial Times (Walters, 2006).
Step 2
In 2012, Tesla launched Model S, the world’s first premium electric saloon. Built from
the ground up to be 100 percent electric, Model S has redefined the very concept of a
four-door car. With room for seven passengers and more than 1.81228 cubic metres of
storage, Model S delivers the comfort and utility of a family saloon while achieving the
acceleration of a sports car, from 0 to 60 mph in about five seconds. Its flat battery pack
allows the car to have a low centre of gravity that enables outstanding road holding and
handling while driving 265
miles per charge. Named Motor
Trend’s 2013 Car of the Year,
the Model S also achieved a 5-
star safety rating from the U.S.
National Highway Traffic
Safety Administration.
In late 2014, Tesla CEO Elon Musk launched two
dual motor all-wheel drive configurations of Model S that further improve the electric
vehicle’s handling and performance. The 85D features a high efficiency motor both the
front and rear, giving the car unparalleled control of traction in all conditions. The P85D
pairs a high efficiency front motor with a performance rear motor for supercar
acceleration, achieving a 0 to 60 mph time of 3.2 seconds and according to Tesla it is the
fastest four-door production car ever made.
Tesla’s ward
The
war
d w
on b
y t
he
Model
S f
or
bei
ng t
he
safe
st c
ar i
n 2
014 i
n t
he
U.S
http://tinyurl.com/p5wk22w
Customer Relationship Management Project
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Page 3
http://tinyurl.com/k7r4vvu
Step 3
Now with more than 50,000 vehicles on the road
worldwide, Tesla is preparing to launch Model X, a
crossover vehicle that enters volume production in
2015. Featuring exhilarating acceleration, falcon wing
doors, and room for three rows of seating, Model X
defies categorization.
Gigafactory
The company is expanding its manufacturing footprint into other countries and states,
including in Tilburg, the Netherlands, where it has an assembly facility, and Lathrop,
California, where it
has a specialized
production plant.
The most expensive
part in an electric
car is the battery,
according to FT, “a
batteries in existing
electric cars can
account for as
much as 30 per cent
of the cost” (Clark,
2014). Tesla is
addressing this issue and there are now reducing the costs of lithium ion battery packs by
attaining economies of scale. Tesla and their key strategic partners such as Panasonic
have begun construction of a gigafactory in Nevada that will facilitate the production of a
mass-market affordable vehicle, Model 3. Tesla predicts that, “by 2020, the gigafactory
will produce more lithium ion cells than all of the world’s combined output in 2013”
The Model X
Com
ing o
ut
in t
he
thir
d
quar
ter
of
201
5
http://tinyurl.com/o5
wa7sc
Gigafactory agreement
Mak
e li
thiu
m b
atte
ries
les
s ex
pen
sive
Customer Relationship Management Project
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Page 4
(Tesla, 2014). The gigafactory will not be established for electric vehicle, they will also
produce battery packs intended for use in stationary storage, helping to improve
robustness of the electrical grid, reduce energy costs for businesses and residences, and
provide a backup supply of power. Tesla is not just an automaker, but also a technology
and design company with a focus on energy innovation.
Nikola Tesla
The
engin
eer
that
insp
ired
the
com
pan
y’s
nam
e
http://tinyurl.com/2cl3d5
5
4) MOTIVES FOR SHOPPING
As consumers why do we react differently to certain good and service? How come we prefer
different products and why do we react the way we do? These are question every marketer needs
to answer. Coming up with the solutions to these question is not as easy as cutting butter with a
hot knife. Marketers need to understand the principal of motivations behind each product
consumption in order to accurately target current and potential customers (Gemünden,
Trommsdorff and Jacob, 2009a).
“Motivation refers to the processes that cause people to behave as they do” (Gemünden,
Trommsdorff and Jacob, 2009b). Understanding the concept of costumer motivation assists
marketers that are eager to know the causes of consumer behaviour. From a marketing point of
view, understanding motivation answer the question why consumers do what they do. Study of
motivation represents search for principles that can help in understanding why, people initiate,
choose or persist in specific actions and in specific circumstances (Gemünden, Trommsdorff and
Jacob, 2009c).
Tesla knew that in order to
attract customers they had to
first convince the outliers. So
they launched the Tesla
Roadster, a purely electric
powered sports car that
competed with its counterparts
such the Ferrari. The
automobile industry was
astonished by this, those
affluent customers addicted to
ostentatious automobiles initiated and their money did
the talking for them. The then Chicago governor, Arnold Schwasnegger, bought one, George
Clooney and even Matt Demon got himself the green sports car. Tesla had reached a milestone;
The Roaster
http://tinyurl.com/255qwm
Fir
st E
lect
ric
sport
s ca
r
6
attracting and retaining customers that are established at the highest level of Maslow’s Hierarchy
of needs pyramid, the self-actualization level.
Motivation is a goal-oriented driving process which consists of two major components namely
emotional component and cognitive component (Kroeber-Riel et al., 2009, p117). The emotional
component is a feature that triggers the action, while the cognitive component identifies the
direction and shows the way for the action to be realized. From Tesla’s perspective the emotional
component of a consumer are the features of all Tesla models that triggers an act of owning one.
For example, these features might be:
1. Range
2. Space
3. Shape
4. Zero Co2 emission
5. Performance
After the act is triggered, the cognitive component it then
initiated. The consumer is then driven,
finding ways to accomplish the act. In
this case, in order to purchase a Tesla, the
consumer will have to go to the website
or one of Tesla’s galleries. Order for their
new Tesla, a pin will be send to them so
that they can track the progress and then
the Tesla will be delivered to their house.
Mission accomplished.
According to the oxford dictionary motives are “a reason for doing something” (Oxford, 2015).
Motives are then subdivide into two categories namely primary and secondary motives. Primary
motives are caused by inborn needs such as hunger or thirst which each person has to satisfy in
order to exist (Gemünden, Trommsdorff and Jacob, 2009c). Maslow argued that when
physiological needs are satisfied the consumer can start acting on safety needs. One must satisfy
lower basic needs before progressing on to meeting higher level growth needs (Durmaz and
Diyarbakirlioglu, 2011). This is the reason why Tesla is only found in developed and emerging
economies, the reason is because most people in these region have reached the growth need
level. This means consumers in this region can afford to purchase Tesla’s electric cars. Whereas
Store, galleries and
charging stations
An i
ndic
atio
n o
f how
Tes
la
has
expan
ded
http://tinyurl.com/nny3j2f
7
people in developing economies will need to achieve the basic need and only after this Tesla can
penetrate their markets since they will be able to attract potential buyers. “… The person does
not feel the second need until the demands of the first have been satisfied or the third until the
second has been satisfied and so on” (Yahaya, cited in Durmaz and Diyarbakirlioglu, 2011).
When it comes to secondary motives the consumers aims to procure products that are not vital,
for example the Roadster, but are very important for the consumer’s self-esteem and also for
consumer to be recognised in society.
Motives can also be classified as:
1. Conscious motives
2. Unconscious motives
Conscious motives
Conscious motive refers to the individual’s conscious functioning (Gemünden, Trommsdorff and
Jacob, 2009d). Consciousness is involves the individual experience attained from both the
outside and inner world that evolves around us. Therefore it’s associated with a person’s identity.
The conscious process occurs when consumers are capable of noticing and reflect upon events in
their minds. For example, our addiction to fossil fuels has caused externalities and destroyed
animal habitats. Consumers reflect upon this message and decide to make a change. They will
start recycling, using sustainable energy and purchasing green cars. Consumers will feel good
about themselves and this intrinsic motivation will continue to drive them to use sustainable
clean energy.
Unconscious motives
Our brain is such a unique organ, it handle information we gather from our environment but
sometime we merely act without thinking. We call it instinct. Instincts are inborn and, therefore,
not learned behaviour patterns which are activated by basic, inner stimuli and automatically
results in certain actions (Gemünden, Trommsdorff and Jacob, 2009e). Unconscious motives are
associated with the consumer’s unconscious processing. Unconsciousness means the consumer
capability to quickly react to signs in his or her environment. A quite good modern example that
applies to most teenagers is signing into Facebook as soon as they get their hands on a computer
that is connected to the internet. Facebook might not be the primary reason why there are on the
8
computer but because somehow it has been biologically programmed within to go on Facebook
and see what is trending on that day.
Differentiate needs and wants from motives
Needs and wants might be on the same theoretical level but they are both different from motives.
Needs are basic good we must have in order to survive. However they are the elicitors of motive.
Since motives are goal-oriented, If you are are hungry your need becomes food. Your goal, in
this case, is to find your way to the canteen and
get food. As soon as you finish your meal the
need is satisfied.
Wants and needs are on the same theoretical
needs. However need are basic items that are
really needed for us to survive whereas wants are
wishes and desires, for example a person desires
to drive a Roadster one day. So what will that person do in order to buy one? S/he will
implement goals that in turn will motivate that consumer to buy that Roadster being driven by
Arnold Schwarzenegger driving on TV.
This topic illustrates that till now marketers still do not have the formula for purchasing motives.
Marketing started in the 50s but the consumer but the human being is still an enigma when it
comes to knowing what exactly makes us tick. What a marketer or influencer can do is to
implement some of the above theories and employ tools that can make them accomplish their
goal in finding how consumers will behave when they see the product.
Building customer behaviour in the premium car market
This section is devoted to analyse purchasing
behaviour toward premium cars most
specifically premium electric vehicles. In this
topic, premium and luxury automobiles will
be placed in the same strategic group since
they both come with a premium price, possess
similar qualities and are both higher on the http://tinyurl.com/nyl8dec
Model S
Rev
eali
ng a
ll t
ypes
of
the
Model
S
9
auto industry strategic group map as compared to low-end vehicles. This in return also means the
consumer behaviour towards premium cars is completely different to the purchasing behaviour in
the low-end market. The objective is to disclose factors that attract consumer into the premium
market. By doing this we can determine the strength of this market.
In the premium market consumer use objective reasoning when they need to arrive at a
conclusion on purchasing an automobile. However, most existing consumers attracted into this
industry are the affluent in our societies. This means subjective reasoning plays a huge role when
they are buying cars in the market segment. The buyer obviously wants the prestige, social status
and the sexiness that comes with the vehicle.
The theory of Consumer motives
Consumer are motivated by all kind of things. Some times as consumer we do not know what
motivates us or what motivates our friends when they are shopping. Why it is my lecturer bought
an old 1990 Mercedes Benz? The answer is a negative one. Would it not be great if marketers
came up with an equation that know what motivates consumers? You never know, maybe by
coming up with this equation man will get to know what women want.
As consumers sometimes we are conscious when we are shopping and on some day we are not
even conscious. What really motivates us when we are in the processes of buying is what
marketers are still trying to figure out.
10
11
5) STORE CHOICE
In auto industry there is fierce competition. Every auto maker is fighting for that number one
sport. This industry does not take kindly of new comer and the major player usually go out of
their way to eliminate any kind of competition. Tesla now there have to be a step ahead than
their competition. So what did they do in order to be ahead? Knowing that everything is online
and thanks to Tesla, with touch of a button you can order for your own Model S.
Process of ordering
Benefits of On-line store
Having a store on-line benefits the sellers as well. Tesla is capable of gaining access to new
markets and new customers with minimal incremental investment in marketing. They have the
opportunity to sell direct, many for the first time, eliminating one or two middlemen such as car
dealerships. Tesla maintains relatively simple software development and IT operations geared to
delivering product descriptions, images, and videos, since the website provides the rest of the
commerce platform. In other word, Tesla is also receive fulfillment services that reduce the need
for investment in a direct-to-consumer distribution network. A company based in California,
such as Tesla, is gaining access to millions of German consumers through the Tesla website
without having to hire a lot of employees in Germany.
12
Location and Store Experience
Inspired by Apple’s store design, Tesla Motors, the Silicon Valley Based electric car
manufacturer, has concepts of the new luxury plug-in electric car to popular shopping centers in
all the areas they operate in, expanding a small network of their stores and galleries across the
globe.
This is an unorthodox way of
marketing a car but ironically it
works as one the companies
spokesman, Alexis Georgeson, said,
“We get a ton of foot traffic in the
galleries, and this builds awareness
of the Tesla brand” (Box, 2014).
Tesla’s main objective for using this unprecedented strategy is to educate consumers. Shoppers
come into the store, sit in a Model S, look over the vehicle's stripped-down powertrain and hold
up sample blocks of paint and trim to the indoor and outdoor light. That’s not all, Tesla coffee
mugs and baby onesies are also available for sale. Flat-screen televisions on the walls are
constantly broadcasting Tesla videos and the store sells Tesla fashionable brands such as T-shirts
and hats.
Tesla’s strategy of deliberately opening its stores and galleries at high traffic retail locations
helps them connect the world with their products, services and platforms that definitely
transforms the consumer’s experience. This approach allows them to interact with and educate
potential customers in a less formal, more experiential environment.
http://tinyurl.com/lr24xp7
Gallery vision
Unpre
ceden
ted w
ay o
f
sell
ing c
ars
13
An orchestrated experience
Lean
The interactive station
close to the door are
designed to catch
consumer’s eyes with
visual and content
that answer most
question about EVs.
The main intention is
to move buyers from
general interest to
real consideration.
(Barber, 2010)
http://tinyurl.com/lr24xp7
Cust
om
er’s
ex
per
ience
in
the
gal
lery
Configuration
Shoppers can customize
their Model S by
choosing paint colour,
interior, wheels and roof
type. Potential buyer can
visualize their selves
owning a Tesla by doing
this.
(Barber, 2010)
Purchase
If the potential
consumers are
satisfied, they
will head to the
back ready to
purchase an EV.
The finished
design can be
altered before
the transaction
is complete.
(Barber, 2010)
Store Design
15
6) CUSTOMER RETENTION
Nowadays the customer wants it all from being informed when researching on the product, better
price, and post-sales service. Tesla knows if this is not supplied to their customer, customer
loyalty is lost and their customer turn to switch to another brand.
So what does tesla do to retain its customer? Obviously keep them satisfied. How do they do
that? Since their just a baby in a market that has a lot of
barriers to entry, Tesla has provided a number of incentives.
All of Tesla’s supercharging station are free to all Tesla car
drivers. They not going to be free for just first month, no
they’re not like Netflix, but Free for life. This is
unprecedented, customer will have to forget about the cost of charging.
The switching cost in the auto industry is high because a consumer can get cars from websites
such as Donedeal or sale their car and buy a new one from another car dealership. Especially for
a new comer that intents to revolutionise the auto industry and kill of the combustion engine.
Elon Musk, the co-founder of Tesla, is constantly on twitter, a social media platform, advertising
all of Tesla’s cars. The left pictures is a link to video of a Tesla’s
dual motors. The dual motor allows all-wheel drive. “Main goal of
dual motors was actually insane traction on snow. Insane speed was
a side effect” (Tesla Model S P85D to Get Even Quicker with Over-
the-Air Update, 2015). Customer to Customer commercials are also available on their website.
It’s quite a given that if a customer is putting up video on the Tesla website he or she is a loyal
one. This is more like word of mouth advertisement and the website is just helping to spread the
word.
Creation of Consumer loyalty
Consumers that continue to purchase products from a company because there is no alternative or
the switching cost is high are not loyal one. This kind of consumer is just trapped and they
16
should be identified as loyal as they wills defect to another product soon as opportunity presents
itself. Creating this profit generator, loyalty, a company has to have what we call competitive
advantage. According to Investopedia competitive advantage is “an advantage that a firm has
over its competitors, allowing it to generate greater sales or margins and/or retain more
customers than its competition” (Investopedia, 2007). What Tesla has that most cars do not have
is:
1. Space
2. Unique Design
Space
In the car industry were competition is fierce, car manufacturers are always fighting for new
consumers and retain them for life. Fierce competition makes it hard for new comers to even
penetrate the market. Not only that the 60% plunge in oil prices itself might compel existing
Tesla consumer to defect back to conventional car. Tesla, in order for them to retain consumers
and create customer loyalty they know that they have to be better than the petrol-fuelled
automobile. To be better than their counterparts tesla has
Franz von Holzhausen, Tesla’s chief designer, believe
that the Model S had to have a conversion appeal,
“something that people can relate too” (National
Geographic channel, 2014). The Model S is a high-end
saloon and the shape is designed in a way to conserve the
battery energy, maximising the battery’s range. Since
there no fuel tank or transmission, the Model S has what
Holzhausen calls “opportunity space” from the floor up wards (National Geographic Channel,
2014). The vast amount of space is so huge you can even put two rear facing child seat in the
back. Since there is no engine, the Model S has what they call the frunk, basically it’s just an
empty bonnet in front of a car and that more space for those who need. Not many conventional
cars come with this vast amount of space which is required by most consumers when purchasing
a car. The Model S is an unprecedented electric vehicle. It is capable of sending petrol and diesel
run car to history. It has the shape, the size, cutting edge technology and most of all it powered
The Model S
http://tinyurl.com/pwwrh7a
Most
spac
ious
EV
17
purely by electricity. A revolutionary car like this one has not been seen in a while in the auto
industry and thanks to Elon Musk the electric car has come of age.
Unique Design
Design is unique because the owner gets to pick the colour, alloys and decorates the interior of
their own car. Now that is what most car owners always dream about.
Interior Design
Luxurious is not even the word to describe the Model S’s design. Seats are fitted tan, blue or
piano black interior, matte obeche décor.
Touchscreen Tablet
Gone are the days of pressing and pushing buttons, Tesla’s has introduced big screens into our
cars. The in-built 17 inch touchscreen controls most of the Model S functions. Opening the all
glass panoramic roof, customizing the automatic climate control, and changing the radio station
all happen with a swipe or a touch. The touchscreen, digital instrument cluster, and steering
wheel controls seamlessly integrate media, navigation, communications, cabin controls and
vehicle data. “Driving a gasoline car is gonna feel like yesterday. Driving this car is the future,”
said Elon musk (National Geographic Channel, 2014). Now Elon Musk is living his dream.
18
7) PSYCHOLOGY OF BUYING
When companies start battling for customers, Price is their main weapon. We can see this in the
oil industry, OPEC is going to leave the prices low because they want to eliminate the United
States out of the oil industry. “The power of pricing as a competitive weapon is so strong that
price movements on the part of one competitor usually bring very rapid response actions on the
part of other competitors”( Zakon, 1971).
Premium Pricing
Companies employ different type of pricing policies for reason such as; first, establishing a high
enough price so that your company will have enough margin for profit and reinvestment; second,
introduce low price in order to discourage competitors from gaining more market share. Third;
firm usually establish their selves in a market below their competitors so that they gain market
share. The very first saloon electric car, the Model S, was first priced at €62,058.324. The car
took the world by storm and almost everyone was demanding it since Tesla’s strategy of
converting the outliers worked. Tesla’s competitions such as BMW and Nissan launched the i3
and Leaf, respectively, as retaliation. Both of these electric cars were launched at a low price in
order to erode Tesla’s sales. The left graph illustrates how the Tesla Strategy is working. Despite
the fact that their sales were second best they
were still able to overtake the old comers such as
BMW. Since the price was a premium one, driver
demanded it more especially those who are
addicted to ostentatious product. They want to
own these type of car because of the prestige that
comes with it.
Promotion
Sometimes consumer they do not know what to they want or a bit sceptical about a product so it
is up to the marketer to inform and transition the public into demanding the new product. Elon
19
Musk, the face of Tesla, has been able to do this on social Medias such as twitter, on Tesla’s
website, at car shows and on television broadcaster such as Bloomberg.
Recharging incentives
Janet Jackson and Luther Vandross once sang the best things in life are free. Assuring consumer
that free charging at supercharging station for Tesla own will really increase demand for Tesla
since there will be no more charging expenses incurred when they are in possession of the Model
S. Not only do you get free charging you can get a battery swap at any Tesla station which is
quicker than filling Audi A4 tank. In the auto industry this is a good competitive advantage.
State of the art Technology
The Technology that comes with the Model S promotes itself. For instance, regenerative braking
or regen braking. The Model S comes with traditional brakes but there is no need to use them. As
you ease of the accelerator and the car brakes itself. This is truly an evolution in the way motorist
drive. When active the regen system magnetically resist the motor’s rotation, slowing the car and
harvesting electric current. The energy recovered recharges the battery and extends the range of
the battery.
Upgrades
Tesla's design and engineering teams have always go extraordinary lengths to ensure that their
costumer are satisfied. The original Roadster battery was the very first lithium ion battery put
into production in any vehicle. The Roadster first battery in 2008 was state of the art but battery
technology has improved substantially since then. The Roadster 3.0 package applies what Tesla
has learned in Model S to Roadster. According to the Financial Time “enable its original
Roadsters to travel more than 400 miles on a single charge” (Waters, 2014). Tesla managed to
identify a new cell that has 31% more energy than the original Roadster cell. Using this new cell
they have created a battery pack that delivers approximately 70kWh in the same package as the
original battery. This constant innovation motivates consumer to continue demanding Tesla’s
products because of the upgrades that will make the consumer’s life easier. Customers for life are
also built this way. The Law of Diminishing Marginal Utility, according to Investopedia starts
“as a person increases consumption of a product - while keeping consumption of other products
constant - there is a decline in the marginal utility that person derives from consuming each
20
additional unit of that product” (Investopedia, 2004). Basically, the utility a consumer derives
when you consume your Mars chocolate bar is nothing as compared to the satisfaction derived
when that consumer when the consumed their very first Mars chocolate bar. Hence diminishing
marginal utility. This is the reason why Tesla constantly upgrade their model so that their cars
become exempt to this law and consumers demand will continue to grow.
Green Car
The younger generation these days is more environmentally conscious. In fact, According to the
Boston Consulting Group “about two-thirds of our survey participants—especially those in
France and Italy—said they believed that the environment is in bad shape that the environment is
in bad shape” (Boston Consulting Group, 2008). The shows how environmentally conscious the
consumer has become. Tesla, according to Elon musk “is about the consumption of sustainable
energy” (Bloomberg, 2014). Tesla are not just making profits but their reducing our addiction to
fossil fuel and preserving the atmosphere for future beneficiaries. In the words of Elon Musk “we
should not play
Russian Roulette
with the
atmosphere. We
only have one”
(National
Geographic
Channel, 2014).
Most consumer
now know that most problem faced in their societies are environmental ones. They want to see
Companies stepping and working hand with the community in order to eradicate environmental
problems we face such as pollution. Tesla is proud of making electric cars that can compete with
their counter parts, the combustion engine. Their transparent on their websites and disclosing
how the driver will be saving the earth by driving the Model S while also enjoying the comfort of
being in one of their Models. A company that makes purely electric cars proves to consumers
that they are addressing the environmental issues the world is facing. Their models competing
with the likes of BMW shows the consumer that an electric car is not a compromise car but the
ideal car and the future of motoring.
21
The above information illustrates what happens in consumer’s mind when there are thinking of
purchasing products in nowadays. For some reason price is a big factor that always differentiate
the high-middle-low income earners. Obviously consumer that bought the Roadster had that
prestigious feeling when they drove it, owning the first sport electric car really build the drivers
esteem when s/he is among his/her peers. Seeing a car on television that drove on ice so
smoothly leaving the big SUV behind really promotes it a consumer will demand it more. Not
having to worry about recharging cost is a motivating incentive especially in these hard
economic times. The true evolution in the way drivers drive is the regenerative brakes system,
truly innovative and making driving easy. The upgrade made by Tesla allows their products to be
immune to the law of diminishing marginal utility. Today consumer is aware of the
environmental problems caused by major companies in various industry. Green matters to most
consumer on this planet. Tesla making automobile that run purely on electricity shows how they
are addressing the environmentally issues this planet is facing.
.
22
8) BUILDING A CUSTOMER
FOCUS / CONSUMER_BEHAVIOUR
This section is devoted to analyse purchasing behaviour toward premium cars most specifically
premium electric vehicles. In this topic, premium and luxury automobiles will be placed in the
same strategic group since they both come with a
premium price, possess similar qualities and are
both higher on the auto industry strategic group
map as compared to low-end vehicles. This in
return also means the consumer behaviour towards
premium cars is completely different to the
purchasing behaviour in the low-end market. The
objective is to disclose factors that attract
consumer into the premium market. By doing this we can determine the strength of this market.
In the premium market consumer use objective reasoning when they need to arrive at a
conclusion on purchasing an automobile. However, most existing consumers attracted into this
industry are the affluent in our societies. This means subjective reasoning plays a huge role when
they are buying cars in the market segment. The buyer obviously wants the prestige, social status
and the sexiness that comes with the vehicle.
Types of consumer purchasing behaviour
“The aim in this topic is to categories consumer purchasing behaviour according to the degree of
cognitive buyer involvement” (Gemünden, Trommsdorff and Jacob, 2009). It involves
measuring and comparing the degree in decision making when consumers are purchasing goods
or services. The following two types of purchasing behaviour are likely to be implemented by
Tesla customer when purchasing their automobile:
1. Limited decision making
2. Extensive decision making
Limited decision making
23
Limited decision making is implemented by consumers when their purchasing goods such as cars
and laptops. In this case consumers are more familiar with the product but not quite acquainted
to the brand. The consumer’s emotional attachment to the good or service is low and “hence as
an alternative satisfies the need, the consumer terminates the decision making process and
purchase the alternative” (Gemünden, Trommsdorff and Jacob, 2009). Tesla main goal was to
create reputation and then worry about profits later. The Model S is a revolutionary in the
electric car industry, a greener car that can compete with a petrol fuelled automobile. They knew
if the model S was going to be a golf cart consumer would have switched to its counterparts, for
instance, BMW and Ford.
Extensive decision making
“Extensive decision-making is a term used in marketing to describe a highly involved consumer
decision regarding whether or not to purchase a product” (Vogt,2010). This involve the
consumer investing a long period of time searching information about the product their
demanding for. Extensive decision making is related to expensive products that are out of the
ordinary, for example a car. Tesla has managed to supply all the information you need regarding
the Model S. This kind of transparency has assisted tesla in attracting consumer that adopt
extensive decision making increasing their sales.
This process of decision making can vary by demographics and income levels. For example,
consumers in the lower- and middle-class bracket may employ extensive decision-making
because most of them are striving to maximize their utility. In other words, they want to stretch
their financial resources as much as possible. However, the affluent consumers, those with more
disposable income, might use extensive decision making when the purchasing luxury vehicles,
for example Tesla Roadster.
Satisfaction
The main aim in product consumption is to satisfy a certain consumer need. Utility is an
economic term that will explain why consumers demand or choose a certain product. According
to Investopedia Utility is “an economic term referring to the total satisfaction received from
consuming a good or service,” (Investopedia, 2003). The Concept of utility was developed by
24
Vershofen and he assumed that the overall or total product utility is comprised of attribute level
or partial utility. For a marketer to attract this consumer, s/he needs to understand the partial
utilities that are attributed by the products, for instance, with regards to an electric car, this can
be range and space. These partial utilities put together will make up the product utility.
The following are the types of utility:
1. Basic utility
2. Additional utility
Basic utility
Basic utility refers to the satisfaction derived when a consumer uses the product for its intended
purpose. For example, a tesla car’s main purpose is to take you from point A to B, therefore a
consumer will be satisfied if the car is able to accomplish that task.
Additional utility
With additional utility the satisfaction derived exceeds the actual use of the product. “Essentially,
utilities of a product are designed to satisfy the craving for social recognition of the owner”
(Gemünden, Trommsdorff and Jacob, 2009). The Roadster, an electric sports car is viewed as a
socially remarkable electronic vehicle and in turn means additional utility is extremely
important.
(Own interpretation from Vershofen, 1940 cited in Jacob, 2009)
Satisfaction
http://tinyurl.com/q8nhc6q
25
As you can see from the above diagram that additional utilities is sub-divided into edification
and esteem utilities. Edification utilities serve to satisfy the need for personal emotional use
images such as aesthetic, self-realisation and well-being. Esteem utilities will provide the social
oriented emotional use images, for example prestige, recognition and social distinction. The
product satisfaction derived by consumers will come from the total of all product utility elements
According to Elon Musk, founder of Telsa, “Our mission is fundamentally to transition the world
to electric cars” (Sharman, 2015). This was not going to be a walk in the park, their first target
was to convert the rich, the people that seek prestige and are constantly in need of additional
utility. So they first start by making a high priced car at low volume, the Roadster. The roadster
was then followed by Model S, a medium priced car at medium value and until the third quarter
of this year, according to the Financial Times (FT), we are expecting the launch of the Model X,
the first electric sports utility vehicle (SUV)
(Bloomberg, 2014).
Tesla new that people are not going to buy their
models just because they are electric, they had to
change the way the world viewed electric cars and
make them attractive and desirable. “Let us convince people that driving an electric car is not a
compromise” said Martin Eberhard, former CEO of Tesla (Bloomberg, 2014b). They want
consumers to be satisfied altering their consumer behaviour when it comes to buying any Tesla
model. For example, all the information you want to know about your Tesla is on their website
so you do not need to look up other website. When you book for your knew tesla it will arrive at
your door step in six months and a technician is there to teach you about everything you need to
know. With this kind of one to one induction,
Tesla is definitely build a customer for life. Last
but not least, the consumer-centric and tailored
service tesla is offering it is possible that their
able to penetrate the auto market and transition the consumer behaviour when purchasing electric
vehicle.
26
9) TECHNOLOGY
This topic is for disclosing the type of technology used by Tesla in showing the world that the
electric vehicle has come of age. So far the company has launched two model The Roadster and
Model S. Both come with world-class acceleration, handling and design.
The Roadster
So what so good about an electric sports car? The answer is simple, it is the technology of the
future. The Roadster is a very advanced car; made from carbon fibre and the motor is a compact
one with a single speed transmission, one gear. In relation to the Roadster, this topic is devoted
to dive into the innovative technology that made it such as
1. Software
2. Battery
Software
The biggest advantage of being based in the Silicon Valley is that you we attract the best
computer engineers in the world. The advanced software that runs the Roadster is known as
Firmware. It is developed putting much emphasis on rapid, agile innovation. Voltage
management and motor control to diagnostics, door looks and touchscreen interaction are all the
functions run by this software. Various operating system are employed by the Tesla Roadster and
together with the programming language each processor is capable of completing is task. All
http://tinyurl.com/poemvao
The Model S and Roadster
The
two m
odel
lau
nch
ed b
y T
esla
27
processor work hand in hand, “monitoring the status of components throughout the car, share
information to coordinate action, and react to changing external condition.” (Advanced Software,
2015)
The above diagrams illustrates how the firmware processors accomplishes their tasks.
Development of firmware
The software is developed in-house at Tesla headquarter, California, by a team of world-class
software engineers. Having it built in-house than out-sourcing it is a major advantage to Tesla.
Think about it, what usually takes major manufactures approximately three months to upgrade
since they have to negotiate with the other supplier will only take tesla, according to their
website, three hours because it is not out-sourced. This innovative software allows Tesla
technicians to be agile when servicing the car. The only thing they have to do is to plug in the car
to a computer and the software is updated.
The Vehicle Management System (VMS)
Now this is state of the art technology, the VMS is basically the drivers very own secretary
because it performs essential task for the owner. The following tasks are done by the VMS:
1. Managing the security system
2. Opens the doors
http://tinyurl.com/l6vno
Cutting edge Technology
The
Model
S s
oft
war
e
28
3. Communicates warning such as fasten your seatbelt
4. Manages the owner’s PIN
5. Initiates Valet Mode
All the information from the different parts of the roadster is accumulated and compiled by the
Vehicle Management System. As soon as he driver inserts the key into the car, the VMS
automatically turns on the touchscreen in-built tablet. “When the key is switched to the ON
position, the Vehicle Management System readies the
car for driving by instructing other processors to
initiate their functions” (Advanced Software, 2015b).
The VMS computes the range available and informs
the Power Electronic Module to convey electric
energy to the motor from the car’s battery. The
complex algorithm that is manipulated by the VMS makes it capable to:
1. Consider battery age
2. Capacity
3. Driving style
4. Energy consumption rate
Battery
In the auto industry green means “go” but most drivers
have complained about these greener cars saying “they
don’t even go anywhere.” Tesla took this into
consideration when they made the Roaster. They knew in order to draw some oohs and aahs,
performance and range had to be priority. The Silicon Valley based electric car manufacture
29
knew, “increasing energy density means increasing range” (Advanced Software, 2015c). Made
up of Lithium- ion cells, the Roadster battery pack is a “result of innovative systems
engineering” (Advanced Software, 2015d). The battery in this automobile is an “ingenious
battery pack architecture enables world-class acceleration, safety, range and reliability”
(Advanced Software, 2015e). The energy stored in
Tesla’s battery packs is the highest in the industry. In
order to make this energy density possible, the
California based company assembles the Lithium-ion
cells into a liquid-cooled battery pack and it is
wrapped in a strong mental enclosure (Advanced
Software, 2015f). Tesla assured its customers that their batteries are optimized for performance,
safety, longevity and cost.
http://tinyurl.com/l6vno
30
Recycling
Now it would be, according to Elon Musk, “a sustainable energy consumption company,” if all
the material used to build the car was not recyclable (Bloomberg, 2014).
Tesla has introduced a recycling strategy that will allow the reuse or recycle over 60% of the
battery. That is not all, if the pack production increases this means recycling steps are more
profitable and the recycling percentages increases to 90%
Technology has taken us further, helping man kind to become more innovative and reducing our
addiction to fossil fuels. Tesla wants us to feel cool, derive that marginal utility and change the
way we view electric vehicles. This might take a few years but with time driving conventional
cars is going to feel like yesterday
The Model S
Tesla Batteries
http://tinyurl.com/2azpfue
Bat
tery
mat
eria
l re
cycl
able
31
At first glance it looks like its counterparts, a high-end saloon, but that is where the similarity
ends. This greener automobile is made from aluminium, 19 inches alloys and a €62,122.287
price tag.
Dual Motors
An all-wheel drive system on a car shows that the industry is evolving. The dual motor all-wheel
drive basically means two motors, one in front and one in the rear, allowing the Models S
“digital and independently controls torque to the front and rear wheels”( Advanced Software,
2015g). This advantage allow, in all conditions, unparalleled traction control. According to Elon
Musk, “the main goal of dual motor was actually insane traction on snow. Insane speed was a
side effect” (posted Twitter, cited onTesla Model S P85D to Get Even Quicker with Over-the-
The
Model
’s i
nsa
ne
trac
tion
on a
ll c
ondit
ions
http://tinyurl.com/l6vno
32
Air Update, 2015). A typical conventional all-wheel drive, for example Toyota 4x4, car employs
a complex mechanical linkage for it to distribute power from a single engine to all four wheels.
This result in poor efficiency in the winter when the roads are icy. On other hand, the Model S is
made from stamped light weight material, smaller and more efficient than the rear wheel drive on
most conventional cars, in turn it provides both range and faster acceleration. The dual motor
allows high performance and the results is supercar acceleration from 0 to 60 miles per hour in
3.2 seconds.
Autopilot
Elon Musk believes Tesla is five to six years away from an autonomous vehicle. Unfortunately
self-driving cars are not legal in most jurisdiction but this does not stop Tesla from developing
cutting-edge technology. The Model S comes with sophisticated sensors making the driver be
more aware of his/her surroundings. This will reduce the number of crushes in our roads. The
following are the four components of the Autopilot system:
1. Long Rage Radar
2. Image Recognition Camera
3. 360 Degree Ultimate Sonar
4. GPS Data Integration W/Real-Time Traffic
Long Range Radar
This allows the Model S to look ahead, identify its present surroundings, travelling directions
and the relative speed of other cars. The Model S is capable of seeing beyond the headlights and
the light can penetrate through fog, rain or visual impairment.
Image Recognition Camera
This camera also looks ahead of the car, acknowledge and read traffic signs, lanes and
pedestrians.
360 Degree Ultrasonic Sonar
33
Observing and identifying everything happening around the car, the sensor an excellent example
of modern technology capable of detecting any object around the cars in the drivers blind spot to
a pet about to run into the road, to a child playing behind as the car reverses.
GPS Data Integration W/Real-Time Traffic
This GPS accumulates the data based on your geographical location. In forming the driver the
speed limits and road conditions such as informing the driver about traffic conditions in certain
roads.
Elon Musk has sometimes described as the Henry T. Ford of electric cars. Judging from the
above facts he really has revolutionised the auto industry and assembled the eletric cars in an
innovative way.
Charging system
Innovation is all about something new that makes people lives easier. Although Tesla is the 7th
most innovative company, according to Boston Consultancy Group, it still doesn’t cease to
amaze the car industry. When it comes to charging the Model S at any Supercharging Station, the
driver will have two option, either free charging or a battery swap which is faster that filling an
Audi A4 fuel tank.
The Internet of Things (IoT)
According to WhatIs.com, The Internet of Things (IoT), “is a scenario in which objects, animals
or people are provided with unique identifiers and the ability to transfer data over a network
without requiring human-to-human or human-to-computer interaction (WhatIs.com, 2014).
These technology is transforming the relationship between businesses and consumers while also
http://tinyurl.com/kk6krgb
BCG rankings.
Most
innovat
ive
com
pan
ies
acco
rdin
g t
o B
CG
.
34
changing the relationship between consumers and their products. Tesla, being an innovative
company, launched an application that interacts with their Electric Vehicles, the Tesla App. The
following is a description of how the app make the life of the driver much easier:
1. Monitor charging progress in real time and start or stop charge
2. Heat or cool Model S before driving — even if it's in a garage
3. Locate Model S with directions or track its movement across a map
4. Flash lights or beep the horn to find Model S when parked
5. Vent or close the panoramic roof
6. Lock or unlock from a distance
36
10) EVALUATION AND ANALYSIS
OF THE COMPANY
SWOT
Str
en
gt
hs
1. Tesla launched the 1st fully electric sports car and saloon, the
Roadster and Model S respectfully
2. Also a strong supplier to other manufacturers such as BMW and
Nissan
Strong technological expertise in the area of electric transmissions
& drive train
3. Ability to develop vehicles completely in house including the
sub-assemblies required
4. Their current platform developed for Model S has the ability to be
used for their future crossover model, the Model X
We
ak
ne
ss
1. Since they fully develop the electric vehicles including their sub-
assemblies this leads to higher costs of production as economies of
scale are not achieved
2. The prices of their products are higher than their competitors, such
as Ford and Toyota who sell combustion engine powered vehicles
37
Op
po
rt
un
itie
s
1. The growing support by governments across the globe for
environmentally friendly vehicles in form of exemptions from
duties & other support
2. Supports the Mercedes’ Smart car, which can lead to learning
which will help them with their passenger cars which they plan to
launch in near future
3. Improvements in the quality control processes can reduce these
costs drastically
Th
re
at
s
1. Tesla wants to be able to produce, distribute & sell its cars to
average which seems difficult to achieve due to their current
business model
2. Their strategy for pricing (skimming) has not been used so far in
the auto industry
3. They are currently competing against a technology which has been
in use for over hundred years i.e. the combustion engines& also
their technology may take time for being optimal for use of masses
4. The plunge in oil prices is adversely affecting the demand for EVs
but fuelling the demand for conventional cars
38
PESTEL
1. Government policies such as the usage of renewable energy. Tesla
received, according FT, “Tesla $465m from $25bn of government money
that was set aside in 2007 for a scheme known as the advanced
technology vehicles manufacturing incentive programme” (Simon and
Soble, 2009)
2. The Chinese government waved 10 per cent sales tax on electric vehicles
(Mitchell, 2014). Increases the demand for EVs
3. The EU mandate to Reducing CO2 emissions from passenger cars has
fuelled the sales for electric cars in the EU
1. QE is likely to boost sales in the EU zone since banks will have money to
lend (Politi, 2015).
2. Free Recharging or Battery Swap at any Supercharging Station
3. Plunge in oil price = drop in EV sales (Morris, 2015)
4. Austerity still present in most Euro zone countries leads to the fall in
demand for cars
5. The creation of gigafactories will reduce the cost of making batteries
making Tesla’s cars more affordable (Young, 2014)
1. Consumers are more environmentally conscious there making a car that
runs on sustainable energy will attract demand.
2. Ultra-luxurious car = high social status. A car like the roadster is
accompanied by prestige among peers
39
1. Auto pilot = The Model S automatically follows the road, steering around
curves and varying its speed to match the flow of traffic and
Automatically change lanes by tapping the turn signal.
2. Regenerative brakes = If the driver removes his/her foot of the accelerator
the Model S automatically starts slowing down
3. 17 inch touchscreen tablet allows the driver to control every function in
the car
1. The Model S and Roadster are both environmentally friendly cars. They
emit zero carbon dioxide, carbon monoxide and sulphur oxide. These
gases are the main causes of climate change, heart and lung diseases.
2. Tesla’s cars emit zero noise
3. Tesla is about the consumption of sustainable energy
1. Tesla opened all its patents to allow the advancement of EVs. Competitors
can now use the patents in good faith.
2. Now buyers can buy Tesla car in all 50 states in the U.S (Tesla, 2014)
40
11) RESEARCH & LINK
FINDINGS TO OTHER
RESEARCH
Many websites and books were used in this project so that the relevant information can
be disclosed in this project. The following websites and apps were used for research:
1. http://www.consumerpsychologist.com/
2. http://tinyurl.com/np9y8kx
3. http://tinyurl.com/create.php
4. http://tinyurl.com/nshm8r7
5. Evernote
6. CamScanner
7. Facebook
41
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Gemünden
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13) QUESTIONNAIRE DESIGN
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14) QUESTIONNAIRE
RATIONALE
Question 1
The first question was constructed in order to determine the candidate’s age range.
Question 2
The idea behind the second question is to determine consumer’s motive and purchasing
behaviour when they are buying a car.
Question 3
The reason for question three is to determine whether the driver is able to commute
from their house to work and back home on a single charge.
Question 4
Question 4 is there to see if price is really a big factor when buying a conventional car. If
the questionnaire participate is to pick €50,000 + it is reasonable to say that money is it
much of a factor.
Question 5
The fifth question is constructed in order to determine if price is a factor when buying an
EV.
Question 6
Question 6 is quite self-explanatory. It was constructed in order to see if the candidate
is environmentally conscious and if they care about the use of sustainable energy.
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Question 7
The reason for question 7 is to know if the driver attains any satisfaction or benefit
when driving an EV.
Question 8
This question was made in order to know the barriers that a preventing the coming of age
of the electric car.
Question 9
The ideas was to see if the candidate was going to notice the text below and say yes to
buying a Tesla car.
Question 10
This question is there in order to determine the most popular electric car.
Question 11
The reason for question 11 is to determine the most trending electric car model.
Question 12
The last question was constructed so that the candidate discloses what goes throught their
head when they hear about electric vehicle. Basically, is was made to see how consumer
behave toward electric cars.
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15) SAMPLING / RE-CODING /
VALIDITY
Sampling
The candidates chosen for the questionnaire were from deferent back grounds and age
group. The questionnaire was conducted in this way in order to attain as unbiased
information. The question was send by e-mail or through Facebook, social media
platform, so that candidate will not be intimidate by the any one.
Re-Coding
The following diagram provided some assistance in interpreting the results from the
questionnaire
The gulf between yes and no illustrates that the electric car has not come of age in the
region since candidates did not even acknowledge free re-charging as an incentive
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After analysing the above diagram, it show that 32% of the candidates ranked the electric
car as a 7 because of this Elon Musk’s mission to “transition the world to electric cars”
might be working, maybe.
Link to all the survey results: http://tinyurl.com/q6lqepx
Validity
In order to have accurate results the survey, interviews and focus group had to be
conducting in a way that will provide relevant results. People from deferent back ground,
motorists, pedestrians and cyclists all had to contribute so that the information would not
be one-sided.
Focus Group
Participates in the focus group were final year students. It was necessary to have final
year since there will be getting full time jobs soon and they will have enough disposable
income to purchase cars.
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Interviews
A series of interviews were conducted with two car dealerships. The interviewees
provided crucial insights that shaped their strategy of creating an approachable,
informative experience for customers
Questionnaire
Students doing different course did the questionnaire. They had to be from all ages so
and different back grounds
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16) PILOT TESTING
Electric vehicle
Tesla
o Do you have electric car
o Option 1
do you like Telas
o Yes
o Nah
Are you environmentally conscious
o Yes
o No
o Maybe
o Depends
On a scale of 1 to 5, how would you rate an electric car
1 2 3 4 5
Do you love EV
Electtric vEhicle (EV)
When your are buying electic vehilce how influential are factors?
very influencila influencial not sure
brand
price
range Social status
is the Model S the future
1 2 3 4 5
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stronly agree agree
have you ever driven EV
o Yes
o NO
Survey Analysis
The main reason for a questionnaire is to attain as much accurate information as possible.
Questions have to be phrased in an eloquent way making it easy for the chosen candidate
to answer the question. Unfortunately the above questionnaire was not ideally
constructed. Therefore the results were biased.
This questionnaire was a fiasco. The spelling mistakes in it made it difficult for choosen
candidate to express themselves. Most of the chosen participants for this survey were
frustrated by it as it was biased. It only concentrated on electric car, not many Irish
consumers are in possession of an electric vehicle. The
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17) OTHER RESEARCH
Focus Group
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18) CONCLUSION
Nowadays as company you have to move fast and move in the right direction in order to
keep your consumer satisfied. Demand and supply for every product is constantly
changing, going up and down for numerous reasons such as price and change of taste.
Tesla, newest member in the auto industry, has revolutionised the auto industry making
and the Elon Musk, co-founder and CEO of Tesla, has been considered by some analysts
as the Henry T. Ford of EVs
Tesla knew introducing the world to auto industry was going to be a hard task to
accomplish. They started by converting the outlier, the likes of Mat Demon, into buying
the very first electric sports car. They knew celebrates will change consumer behaviour
towards electric car especially in this day and age where people are constantly following
their idols and role models on Twitter, Facebook and Instagram. The roadster sold more
than 2, 500 units showing that the world is ready to give up its addiction on fossil fuels
and start using sustainable energy.
Tesla did not just astonish the world by launching the very first electric sports car; in
2012 they launched the Model S, a high-end saloon and they have opened galleries all in
30 countries in order to educate potential buyers on EVs. Their galleries are
unprecedented because they are just concepts in them but ironically they work. The
gallery experience is breath-taking, the people walk in and they get to learn about
electronic cars, the Model S and X; next they customize their own car, picking color and
wheels for it and the costumer, if satisfied, is then taken to the back where they can
finalise the transaction.
The technology that comes with the Tesla screams the Mantra, “waiting is for losers”. A
17 inch tablet allows the driver to control every single item in the car. Regenerative
brakes eliminate the need of a foot brake. The dual motor allows “insane traction in all
condition,” in the words of Elon Musk. With is kind of technology Nissan should saying
“innovation that excites” because it is quite clear Tesla has overtaken them in that
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department. The app makes the consumers life easier, now every Tesla owner does not
have to worry about running the engine in the morning because the application does It for
your.
This is where the magic happens
Tes
la P
roduct
ion p
lant
in C
alif
orn
ia
http://tinyurl.com/lkrvlr3
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19) THINK OUTSIDE BOX
The Internet of Things
Technology surely as taken us into a world beyond our imagination. The entire project
was constructed us the little tiny boxes in above picture. First of all the web store was an
ideal store because it supplied all the other applications in this screenshot.
Google Sheets
The questionnaire was constructed using google sheets. Google then drew the pie charts
and graph you can see under the heading Re-Coding.
YouTube
Tesla has been in the limelight even before it went public. Many news broadcasting
corporation such as Bloomberg are constantly seeking an interview with Elon Musk. Elon
Musk contestably promoting new Tesla cars and upgrade in satisfy consumer and show
they auto world how innovative Tesla is. Most of this video are only found on YouTube
and that is the reason why I chose it so that I can get the best quality video on Tesla.
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Mindmup
The main reason for mindmup was to have a synopsis of all the information needed to
write this project. A mindmup of anything is easy to interpret and this is main reason it
had to be one of the tools in constructing the project.
Gmail and Google drive
In the process of making this project a number of people where involved so
communicating with them was a priority. Gmail made it possible to send email to the
people involved in providing relevant information and Google drive allowed the sharing
of this information with many colleagues.
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20) EXTRA
Wordle
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Renault Documents
While in the Renault interview the interviewee decided to disclose valuable information
to us. Renault does not move a lot mental but concentrate on selling second hand
vehicles. The text written in ink shows the hire purchase agreement Renault offers to its
customers. Renault offers 0% interest to drivers that buy a car worth €11, 000 and are
will to pay the debt in a space of 3 years. This means customers will have to pay €305.65
per month. This is another way of retaining customers and keeping them satisfied. In this
tough economic times in Ireland price is a big issue and every customer in any industry is
discourage by austerity in the Euro zone to spend a lot of money.
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Volkswagen Documents
Audi Documents
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The above questionnaire was constructed for car dealership who were no capable of
participating in an interview. The one above was answered by one of the workers as
Volkswagen car dealership in Athlone.
Question 6 in this questionnaire proves that the dealership is ready for EV. The candidate
described an Electric car as “great product,” this prove there might be the next trending
car model in Ireland.
Since Ireland is in the EU this means they should enact laws that will promote EVs the
questionnaire candidate suggested “VAT and VRT free.” This suggestion will increases
electric car sales and encourage consumer to use sustainable energy reducing Ireland
carbon footprint.
Audi Documents
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The 3 above documents disclosed how Audi retained consumer satisfaction and how they
conduct their interviews. The interviews are done over the telephone. Audi mainly
concentrate on satisfaction or utility that consumers derives when the last time they
dealership or workshop. Audi is also open for ideas so it has a section for additional
information for the consumer. Under this section a consumer can comment on any that
they might have experienced or observed when they were at Audi.
Audi interview mindmup