Teseo. The Opensource Management Solution for Telecentres and Telecentre Networks.
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Transcript of Teseo. The Opensource Management Solution for Telecentres and Telecentre Networks.
Telecentres Management Solution http://www.teseo4telecentres.com
Teseo 4 telecentres
The Smart Opensource Solution for Smart Telecentres and
Telecentre Networks
http://www.teseo4telecentres.com
What is Teseo 4 telecentres?
It is the comprehensive solution for managing open source telecentres
… designed specifically for telecentres with Linux *
… designed for managers, teachers and coordinators of telecentres and telecentre networks.
... and web accessible.
*also available for telecentres with Windows
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
What are the main features of Teseo 4 telecentres?
• Open Source
• Easy to install and configure
• Highly customizable
• Statistics dashboard and usage reports
• Web access
• Reliable performance
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
Where is it installed?
105.000 registered users
44.000 active users
12.000 training activities managed
128.000 students enrolments
175.000 annual sessions
2.203 technical incidences managed
5.448 registered contacts
Teseo is currently established in 228 telecentres: 3 networks and 22 independent telecentres.
Some use data are:
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
What services Teseo provides?
UpgradesOnline training and
support for technicians.
Online training for managers.
Support Resources (FAQs, videos, online
tutorials and manuals)Second level support Host, manage and
maintain
Teseo is commercialized as a Saas (Software as a service) through a monthly or annual subscription service.
What this service includes?
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
What are the funcionalities of Teseo?
Comprehensive management of the
telecentre. Planning and Coordination of the
activities.
KPIs, reports and statistics.
Management and incidences escalation.
Promotes the active involvement of end
users.
Collaboration between organizations
participating in the network.
Managing training for users.
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
Users must be logged in to use the computers at the telecentre
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
coordinators can plan learning activities
Telecentres Management Solution
Teseo 4 telecentres [email protected]
http://www.teseo4telecentres.com
Teseo provides KPIs and statistics
Telecentres Management Solution
Teseo 4 telecentres [email protected]
http://www.teseo4telecentres.com
Management and support tickets escalation
Telecentres Management Solution
Teseo 4 telecentres [email protected]
http://www.teseo4telecentres.com
Users can interact with the network through a web browser
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
Advantages of using Teseo 4 telecentres
Access to information in real time.
Provides specific services for each different profiles involved in a network of telecentres.
It allows each manager to monitor the telecentre through a set of intuitive tools.
Collect all data related to the use of its terminals and activities.
Access Control: it identifies all users who access the equipment or services offered by the network.
Control of Session Times. Ensures an efficient use of equipment by the users.
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
Manages all training activities undertaken in the telecentre network and the enrolment of students or certificates.
KPIs and Reports: provides a set of indicators and configurable reports.
Allows the network coordinators, plan the activities and coordinate the training plan deployed in the telecentres.
Facilitates decision making of high level, thanks to the collection of information on real demand of activities and the opinions of users, collected through assessment questionnaires.
Manages budgets and registers the cost of each training activity.
Facilitates the control of income and expenses for each telecentre.
Advantages of using Teseo 4 telecentres
Telecentres Management Solution
Teseo 4 telecentres
http://www.teseo4telecentres.com
Improves the processing and resolution of incidences, by scaling at various levels and the automatic sending of notifications to the different persons involved in its resolution.
Telecentre Network Visibility Online: the contact information and the activities of each telecentre may be available online through a web page.
Allows to end users enrolment at the offered training activities, consult their dossier, provide feedback and modify their personal data through a web browser.
External Collaborations: allows to manage information from the telecentre through the web application to other organizations.
Coordinators may consult the network KPIs in real time through the web application.
Advantages of using Teseo 4 telecentres
Telecentres Management Solution
Teseo 4 telecentres
… is the first platform that includes everything that a manager, a teacher and a coordinator of a network needs.
… is developped by a team of professionals with over 8 years of experience in the field of telecentres management and coordination.
… it allows the comprehensive management of the telecentre networks via Internet.
http://www.teseo4telecentres.com
… and also
Telecentres Management Solution
Teseo 4 telecentres