Terrazzo magazine vol 18 issue1.… · Le Plan d’action de l’ACTTM est l’aboutissement de...

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TERRAZZO, TILE AND MARBLE ASSOCIATION OF CANADA / L’ASSOCIATION CANADIENNE DE TERRAZZO, TUILE ET MARBRETHE VOICE OF THE HARD SURFACE INDUSTRY / LA VOIX DE L’INDUSTRIE DES SURFACES DURES

2009 u VOL 18 u ISSUE 1

LEED® and the sustainability of hard surfaces

The Surge in Green is on the Rise

Profile: Maple Terrazzo, Marble & Tile Inc./ The Maple Group

Feature:

Terrazzo: The Ultimate Green Product

BEAUTY WRITTEN IN STONEInterstone is an exclusive distributor for an assortment of premium marble, granite and stone products, including Compac Marmol and Quartz material. This elegant product of exceptional

hardness and resistance to impact is ideal for areas that have to withstand intense foot traffic, and its ease of cleaning and low maintenance make it highly recommendable for bathrooms or kitchens.

Come visit our showroom and discover over 300 of the finest stone materials from the world’s leading quarries.

3240 Langstaff Rd, Unit D Concord, ON L4K 4Z8 905.760.1077 1.866.760.1077 www.interstone.ca

HARDSURFACES 3 THE VOICE OF THE HARD SURFACES INDUSTRY

www.proma.ca 866.51.PROMA

Pro Flex Select is a premium, polymer modified, single component, tile and stone setting mortar that is mixed only with water to achieve exceptional performance, even in the most demanding tile installation conditions. Pro Flex Select contains Proma’s SUPER SETTING TECHNOLOGY which offers extended open time, ultra-creamy consistency and exceptional mortar transfer. Compliant with LEED® objectives and requirements.

10

Proma-SuperSetting_TTMACv021609.1 1 2/19/09 9:40:47 AM

Marble Stone Fabrication Granite SlateSlate Limestone Ceramic Tile Stone Restoration

Countertops

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Tel: 604-882-9284 Fax: 604-882-9172 E-mail: [email protected] www.apexgranite.com

Fireplaces

APEXGRANITE AND TILE INC.

APEX GRANITE & TILE specializes in granite fabrication, stone restoration and all types of tile and slate installations.Our projects range from residential installations to Olympic size pools, shopping malls, exteriors & interiors ofcommercial buildings.

desk, flloor, or a custom designed piece offurniture, our fabrication division is equipped to handle your project.

Whether you have a countertop, reception

ISO 9001 CertifiedConcrete Restoration

Concrete FlooringWaterproofing

Epoxy Terrazzo FlooringSince 1959

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Faster, easier, greener solutions

Tile & Stone Installation Systems• Surface Preparation Products • Setting Mortars and Additives • Mastics • Grouts • Caulks

Floor Covering Installation Systems• Surface Preparation Products • Wood-Flooring Adhesives • Carpet Adhesives • Resilient Adhesives

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More than 110 MAPEI products help to contribute valuable points toward LEED-certified projects.

1-800-42-MAPEI (1-800-426-2734)www.mapei.com

CorpAd-E.indd 1 8/13/08 3:07:19 PM

Published for: Terrazzo, Tile and Marble Association of Canada

L’Association Canadienne de Terrazzo, Tuile et MarbreHead Office 163 Buttermill Avenue, Unit 8

Concord, Ontario L4K 3X8T: 905.660.9640 800.201.8599

F: 905.660.0513

Western Office 108 - 3650 Bonneville PlaceBurnaby, B.C. V3N 4T7

T: 604.294.6885 F: 604.294.2406

2008/2009 TTMAC BOARD OF DIRECTORS

EXECUTIVEPresident - Tony Torriano

Vice President - Dennis EdissiSecretary/Treasurer - Estelle Davis

Past President - John VaniChairman Supplier Division

Dale Kempster

DIRECTORS

CONTRACTOR DIVISION Doug Bordt

Francis Chisholm Dennis Edissi

Jeff Vanderlinden John Vani

John Vennare

SUPPLIER DIVISION Mike Boldt

Estelle Davis Gary French

Dale Kempster Duigan Mitchell Tony Torriano

Bill Wright

ADMINISTRATION Len Tompkins - General Manager

Elaine Cook - Executive Office Administrator

DEpARTmENTSPresident’s Message / Message du président ......................................................................... 6

Tony Torriano, Terrazzo, Tile and Marble Association of Canada

General Manager’s Message / Message du directeur général ............................................. 8

Len Tompkins, Terrazzo, Tile and Marble Association of Canada

FEATURESThe Surge in Green is on the Rise ......................................................................................... 11

By Lisa Kopochinski

Company Profile: Maple Terrazzo, Marble & Tile Inc./The Maple Group ...................... 14

By Kelly Parker

Not Easy Being Green ............................................................................................................. 16

By Kenton Smith

Terrazzo: The Ultimate Green Product................................................................................ 21

By Lisa Kopochinski

North American Distributor of the Year Award ................................................................ 26

Advertisers Index ..................................................................................................................... 26

TERRAZZO, TILE AND MARBLE ASSOCIATION OF CANADA / L’ASSOCIATION CANADIENNE DE TERRAZZO, TUILE ET MARBRETHE VOICE OF THE HARD SURFACE INDUSTRY / LA VOIX DE L’INDUSTRIE DES SURFACES DURES

Please return undeliverable magazines to: Terrazzo, Tile & Marble Association of Canada 163 Buttermill Avenue, Unit 8 Concord, ON L4K 3X8All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the association.

PublisherRobert Thompson

EditorJeanne Fronda

Sales Manager Sharon Komoski

Sales Executives Nolan Ackman

Steve BeauchampIlan Moyle

Mic Paterson

Production Team LeaderAdrienne N. Wilson

Graphic Design SpecialistKrista Zimmermann

Published by:

5255 Yonge Street, Suite 1000 Toronto, Ontario M2N 6P4

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www.mediaedgepublishing.comPresident

Kevin BrownSenior Vice-President

Robert ThompsonBranch Manager

Nancie Privé

Published April 2009.Publication Mail Agreement #40787580

2009 Volume 18 Issue 1


By / Par Tony Torriano, President Terrazzo, Tile and Marble Association of Canada /

Association canadienne de terrazzo, tuile et marbre

HARDSURFACES 6 LA VOIX DE L’INDUSTRIE DES SURFACES DURES

As we enter a new year, we reflect upon the accomplishments we have made during the past year. During 2008, the Association undertook a mandate to evaluate the current activities and

initiatives and create a new plan that offers a clear, concise protocol that encompasses all programs and activities the Association offers. The result of this effort was the Action Plan for the TTMAC. It forms the direction and mandate for the Association and includes a list of initiatives, actions, timing, costs, streamlining of operating procedures, financial accountability and transparency for the organization.

In addition to being the base guide for the Board of Directors, this Action Plan will also be a working document that will be used to monitor the progress of initiatives and programs and to record all actions taken. It is the intention of the Association to provide a summary of the Action Plan at our annual general meeting to report the activities and achievements during the year.

E n ce début d’année,revenons sur les réalisations de l’année dernière. En 2008, l’Association s’est donné le mandat d’évaluer ses activités et initiatives en cours, puis d’élaborer un protocole clair et concis

s’appliquant à tous les programmes et activités qu’elle offre. Le Plan d’action de l’ACTTM est l’aboutissement de cette démarche. Il définit la direction et le mandat de l’Association, en plus de dresser la liste des initiatives, actions, échéances, coûts, procédures normalisées, responsabilités comptables et mesures de transparence de l’organisme.

Plus qu’un guide de base pour le conseil d’administration, ce Plan d’action servira de référence pour mesurer le progrès réalisé dans chaque initiative ou programme et d’outil pour enregistrer toutes les actions mises de l’avant. L’Association compte présenter un résumé du Plan d’action à l’assemblée générale annuelle, en guise de rapport sur les activités et réalisations de l’année.

Constamment dévouée à ses membres, l’ACTTM développe actuellement des programmes afin de recruter de nouveaux membres et ainsi devenir la voix par excellence du secteur du revêtement dur. Deux de ces mesures consistent en la

President’s messageMessage du président

The TTMAC is dedicated to i m p r o v i n g t h e v a l u e o f membership, and our programs and initiatives form the foundation of our efforts to achieve this task

L’ACTTM souhaite améliorer sérieusement les avantages d’être membre, ce qui se fera à travers nos programmes et initiatives


As an ongoing commitment to all members, the TTMAC is working on new programs to expand the membership base and become the true voice of the Hard Surface industry. This includes the “Step Program” created for new contractors and an “Associate Program” to be launched at our Convention in May. Other key initiatives include:

• Stoneology — Now an accredited seminar for corelearning units by the Ontario Architects Association and Architectural Institute of British Columbia.

• UpdatetotheTerrazzocolourplatebrochure.

• Revisionstothe09 30 00 Specification Guide to reflect current trends and technology advancements.

• TrainingSeminarSeriesforcontractors/installers.

• Tile Letter Canada — a joint publication througha partnership with the National Tile Contractors Association of the United States.

The TTMAC is dedicated to improving the value of membership, and our programs and initiatives form the foundation of our efforts to achieve this task. However, in order for each member to see the full value and take advantage of what the TTMAC offers, I encourage each member to get involved or interact with the Association through the TTMAC website, participation at events, and through dialogue with other members, the Board of Directors or the General Manager.

Tony Torriano, President Terrazzo, Tile and Marble Association of Canada

création d’un « programme Étape » pour les nouveaux entrepreneurs et d’un « programme Associé » qui sera dévoilé à notre congrès en mai. Voici, en vrac, d’autres initiatives importantes :

• l’Ontario Architects Association et l’ArchitecturalInstitute of British Columbia offrent maintenant un séminaire crédité en « pierrologie » (stoneology);

• miseàjourdudépliantsurlesplanchesdeteintesdeterrazzo;

• mise à jour du guide 09300 Specification, qui reflètemaintenant les dernières tendances et les progrès techniques;

• une série de séminaires de formation pourentrepreneurs et installateurs;

• Tile Letter Canada, une publication conjointeen partenariat avec la National Tile Contractors Assocation des États-Unis.

L’ACTTM souhaite améliorer sérieusement les avantages d’être membre, ce qui se fera à travers nos programmes et initiatives. Cependant, pour que nos membres constatent la valeur réelle de leur inscription et profitent de ce que l’Associationpeutleuroffrir, jevousencouragetousàvousimpliquer ou à interagir avec l’ACTTM, soit par le truchement du site web, en participant aux activités ou en échangeant avec d’autres membres, le conseil d’administration ou le directeur général.

Tony Torriano, président Association canadienne de terrazzo, tuile et marbre

As an ongoing commitment to all members, the TTMAC is working on new programs to expand the membership base and become the true voice of the Hard Surface industry

Constamment dévouée à ses membres, l’ACTTM développe actuellement des programmes afin de recruter de nouveaux membres et ainsi devenir la voix par excellence du secteur du revêtement dur


General Manager’s messageMessage du directeur général

Plans are well underway for the 2009 TTMAC Annual convention to be held May 28 to May 30, in Montreal, Quebec. Convention organizers have selected the Hotel Nelligan, a small boutique hotel in the heart of

Old Montreal, as the focal point for this year’s convention.

Dale Kempster, Committee Chairperson, and his volunteers are organizing a very active program this year. The cost per delegate is $375, which includes admittance to all convention events, convention-scheduled meals, cocktail parties and transportation to and from events. Delegates are responsible for their own transportation to and from the convention as well as accommodations while staying at the Hotel Nelligan.

The first day’s activities, which will be held on Thursday, May 28, will feature an open house complete with tabletop displays, technical seminars and a luncheon attended by TTMAC members, architects, designers and industry players, providing networking opportunities for all present. Following the open house, registered delegates are invited to attend the President Reception that will be held at the new Dal Tile Canada facility in Montreal.

On the second day, Friday, May 29, delegates get down to business and attend several business meetings to discuss the day-to-day operations of the association and also future plans and opportunities. The annual general meeting is the main meeting of the day, where activities of various committees are presented and the overall association business plan is reviewed in detail, with results discussed and additional

Les préparatifs vont bon train pour la tenue du congrès 2009 de l’ACTTM, du 28 au 30 mai à Montréal. Les organisateurs ont choisi l’Hôtel Nelligan, un petit hôtel-boutique au cœur du Vieux-Montréal, comme

point central du congrès.

Dale Kempster, président du comité, prépare avec ses bénévoles un programme très actif. Le coût par délégué est de 375 $, ce qui comprend l’accès à tous les événements, repas, cocktails et services de navette. Les délégués sont responsablesdeleurtransportjusqu’aucongrèsainsiquedel’hébergement à l’Hôtel Nelligan.

Lepremier jourdesactivités,quiaura lieule jeudi28mai,comprendra une journée portes ouvertes, avec des tablesd’exposition, des séminaires techniques et un déjeuner enprésence des membres de l’ACTTM, architectes, designers et acteurs de l’industrie, ce qui facilitera les contacts. A la suitedelajournéeportesouvertes,lesdéléguéssontinvitésà assister à la réception du président qui se tiendra dans les nouveaux locaux de Dal Tile Canada, à Montréal.

Ledeuxièmejour,vendredi29mai,lesdéléguésassisterontà plusieurs réunions d’affaires pour discuter de la gestion au jourlejourdel’Associationainsiquedesplansetopportunitésd’avenir. L’assemblée générale annuelle est la principale séance de la journée. Les comités y font leurs rapports etl’on examine en détail les résultats du plan d’activités de l’Association de même que sa poursuite. Tous les délégués

2009 Annual ConventionTTMAC’s 66th Annual Convention features delicious food, a fun-filled tournament and a dinner-and-awards gala

We look forward to seeing everyone in Montreal, as this is a convention you won’t want to miss

Nous avons hâte de voir tout le monde à Montréal, car il s’agit d’un congrès à ne pas manquer


new plans presented. All delegates present participate in the decision-making process, with their input and by voting on all matters discussed.

Friday evening’s event sets participants on course for a “Progressive Dinner” that will be a unique experience taking us through Old Montreal, featuring cocktails and hors d’oeuvres at one restaurant and a main course at another, and the evening will close with dessert and coffee at a final restaurant.

On Saturday, May 30, the last day of convention, everyone looks forward to our annual bocce tournament. All delegates participate in a round robin tournament that leads to the crowning of new champions. On Saturday evening, TTMAC will host the closing gala, which is completed with a presentation of the Hardsurface Award Winners for 2009. Following the gala, a low-key, informal event or wind-down is planned in the rooftop garden, where delegates will be able to relax and spend some downtime with friends made during the past three days.

Delegates attending the 66th Annual Convention are encouraged to book their hotel rooms early, as space is limited. The Hotel Nelligan is offering a special rate of $189 per night for TTMAC delegates; however, rates will increase after April 15, 2009.

We look forward to seeing everyone in Montreal, as this is a convention you won’t want to miss.

Become involved in your association and help to chart our future course. Individual members can provide meaningful input and, with fellow delegates, make a difference in 2009.

Len Tompkins, General Manager Terrazzo, Tile and Marble Association of Canada

présents participent par leurs interventions et leurs votes sur toutes les questions discutées.

Vendredi soir, ce sera le « Dîner progressif », expérience unique qui nous fera parcourir le Vieux-Montréal, avec cocktails et hors-d’œuvre dans un premier restaurant, le plat principal dans un deuxième et le dessert dans un troisième.

Le samedi30mai,dernier jourducongrès, tout lemondeattend avec impatience à notre tournoi annuel de jeu deboules. Tous les délégués participeront à un tournoi à la ronde qui conduira au couronnement des nouveaux champions. Le samedi soir, l’ACTTM sera l’hôtesse du gala de clôture, qui culminera par la remise des prix 2009. Après le gala, une rencontre informelle est prévue sur le toit-terrasse de l’hôtel, où les délégués pourront se détendre et passer un peu de temps avec des amis rencontrés au cours des trois derniersjours.

Les délégués participant au 66e congrès annuel sont encouragés à réserver leurs chambres d’hôtel le plus tôt possible, car les places sont limitées. L’Hôtel Nelligan offre un tarif spécial de 189 $ la nuit pour les délégués de l’ACTTM, cependant, les taux augmenteront après le 15 avril 2009.

Nous avons hâte de voir tout le monde à Montréal, car il s’agit d’un congrès à ne pas manquer.

Impliquez-vous dans votre association et aidez-la à tracer son avenir. Les membres peuvent fournir une contribution importante et, avec d’autres délégués, faire une différence en 2009.

Len Tompkins, Directeur général Association canadienne de terrazzo, tuile et marbre

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As the construction industry focuses more heavily on green construction and renewable materials, the hard surfaces

industry follows suit. With consumers on the lookout for the next new thing, companies strive to introduce new styles, colours and patterns in hard surface materials.

“The big thing we see being asked for are products that are green and that qualify for Leadership in Energy and Environmental Design (LEED®) credits,” says Dale Kempster, Technical Co-ordinator at Schluter Systems Canada, which specializes in allied prod-ucts used in the tile and stone industry. “In particular, materials made with recycled content and made locally within 2,400 kilo-metres by rail of the Maritimes.”

Adds Matt Zielenski, an analyst for The Freedonia Group, an international business research company in Cleveland, Ohio, that provides assessments for numerous indus-tries, “Industry professionals are always

The Surge in Green is on the RiseCompanies are using environmentally friendly, durable materials and also introducing new colours, styles and patterns.

By Lisa Kopochinski

looking for ways to make their products more desirable. For many homeowners, a coun-tertop makes a statement about a home, and if a consumer wants a certain type of surface material, they will have it installed. As well, websites of major surfacing mate-rial producers tend to announce new product lines fairly regularly, and this gives an idea of what people think are the new “hot” items on the market.”

Mike Wingelman of Pamas Slate and Stone in Vancouver, which specializes in slate and other related stones such as quartzites, says consumers are very interested in flooring materials that will stand the test of time. “There has been a tendency to use flooring materials with increased longevity as the cost of replacing floors became evident when carpet and other softer material wore down. The thing I like most is that natural products will last a lifetime. I am passionate about stone from 200 million years ago being walked on today. Every piece is like a fingerprint from the world’s ancient history.”

Trends of todayAs for what’s new in the industry, Wingelman says it is polish strip mosaics and stacked pebbles. “The ability of the new equipment at quarries and factories make the large-size modules more available. Larger-sized stone tiles are a trend. Stone veneers for vertical applications also seem to be a trend.”

Kempster adds that the popularity of 12-by-12-inch floor tiles is waning. “The reason for this is that new technology now allows for larger-format tile, which makes smaller rooms look larger. [There are] less grout joints and smaller grout joints with more tile with recti-fied edges.”

New products such as foam construction boards that are 100 per cent waterproof, vapour retardant and as light as a feather — but strong enough to be used on countertops, benches, division walls and showers — will be coming to market. Kempster explains, “Typically, most new products developed help the industry, as they are usually made with the environment in mind using the latest tech-nology that uses as much recycled content as possible. In addition, the life cycle cost over the years has become one of the lowest and that means less landfill and better value for owners and developers.”

With the demand in green materials, Zielenski says producers of solid-surface materials, tile and engineered quartz are incorporating and publicizing environmentally friendly materials such as reclaimed glass and plastic scraps. “Some of the interest in glass and concrete

trends and technology

“There has been a tendency to use flooring materials with increased longevity as the cost of replacing floors became evident when carpet and other softer material wore down”

— Mike Wingelman, Pamas Slate and Stone


surfaces stems from the fact that glass can be recycled and that concrete can be made with environmentally friendly filler materials, or even other reclaimed concrete surfaces. I do think the interest in these materials is partially driven by green building trends. Builders can get LEED® points for incorpo-rating these materials in homes and other structures. Also, individuals concerned about the environment can use the Internet or other sources to research what type of surface can best meet their green criteria.”

Zielenski also believes new technologies can help by increasing production and reducing

waste. “Machines can have tighter toler-ances for cutting, which minimizes scrap and helps the bottom line. Computer-aided design (CAD) and other drafting programs make it easier to create draw-ings and design complex surfaces without committing materials.”

New products also help by expanding the range of offerings, which in turn gives consumers more purchasing options. And new technologies and products make it easier for professionals to create custom surfaces for clients, which tend to offer higher profit margins.

“For example, when granite first became popular, people wanted smooth surfaces,” recalls Zielenski. “It seems now that there is an interest in surfaces with slightly rougher surfaces, so polishing machines have to be designed to account for that.”

Industry continues to changeThe industry has definitely changed, even in the past five to 10 years. Zielenski says that laminates are still the leading material, but

surfaces such as granite and other natural stones, engineered quartz, porcelain and glass tiles are taking increasing shares of the market.

“Kitchens are larger and often have multiple areas for cooking and food preparation. Thus, homeowners may use multiple mate-rials in the kitchen — an island with a wood chopping board, a main area with laminates, and a smaller area with granite for guests,” he says. “Similarly, homeowners looking to improve the décor of their bathrooms are also using more and different types of surfacing to enhance their appearance.”

As a Fortune 500 company with 11 manufac-turing sites in North America, Daltile Canada Inc. knows the market well. Estelle Davis, Canadian General Manager in Concord, Ont., says the company is planning a joint venture with Italy-based Emilceramica. “This allows Daltile to capitalize on Italian tech-nology and design on a local domestic level. This provides access to sourcing from 90 factories from around the world and provides visibility to worldwide design trends.”


She adds that new trends include graphic and glazing technology. For 2009 and 2010, there will be a move to [tile] units such as 20 inches by 20 inches and larger. “Cement or stained concrete is very popular for commercial and metro residential [units].” There will also be a stronger colour palette that is being influenced by stained concrete — reds, greys, browns and greens — as well as lighter tones.

“Customers are also trending towards darker and bolder colours, and structure is coming back with soft slate and textured patterns,” she says. “Glass tile product offerings continue to expand and are a must-have.”

There have also been changes in the use of terrazzo. Dan Bruno, whose grandfather and father started J. Bruno and Son Ltd. in Vancouver in 1947, and who, himself, has been in the business for more than 35 years, says over the past few years the use of cementitious terrazzo has virtually been replaced by epoxy terrazzo. “The epoxy terrazzo is lightweight — about three to four pounds per square foot — and is only one-

quarter to three-eighths of an inch thick so transitions between different finishes are easier.”

The range of epoxy colours is almost limit-less, he says, and a variety of different aggregates such as marble, granite, glass, recycled glass, mirror, metal and plastic can be used to produce colours far more vibrant than standard cement terrazzo.

Another change, Bruno adds, has been replacing solvent-based acrylic sealers, due to their volatile organic compounds (VOC) content, with either water-based acrylics or urethanes. “In the case of standard cement terrazzo flooring, the use of silicate-based densifiers, which have been around for about five years, replaced the standard practice of applying multiple coats of acrylic sealers to the refinished terrazzo floor. This system allows the floor to be brought to a very high shine without increasing the main-tenance costs.”

Challenges remainEven with a surge in popularity of hard

surface products such as terrazzo, the industry is still faced with finding trained workers. “Unfortunately, from the early 1980s until the early 2000s, there was very little terrazzo specified, especially in government projects,” says Bruno. “This led not only to minimal apprenticeship training taking place, but also losing apprentices to other areas such as tile setting where there was a larger job market. Hopefully the resurgence of terrazzo, especially epoxy terrazzo and its LEED® components, will continue to grow, which should lead to more training and the retention of apprentices and journeymen.”

MAKE SURE THE JOB IS DONE RIGHT!USE THE PROFESSIONAL SERVICES PROVIDED BY THE

PREMIER AUTHORITY FOR THE HARDSURFACE INDUSTRY.

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UNIVERSAL FLOOR TESTERA STANDARDIZED PROCEDURE FOR EVALUATING THE PERFORMANCE OF FLOOR TILE INSTALLATIONS• Test long span joints, underlayments, bonding material, tile and grout• Test antifracture membranes and concrete cracking• Test for an ASTM-C627 designation for residential through to extra heavy duty commercial applications

ON-SITE INSPECTION SERVICESFOR RESIDENTIAL COMMERICAL, INDUSTRIAL PROPERTIES• Experienced qualifi ed inspectors• Third Party unbiased reporting for confl ict resolution• Detailed analysis of issues• Detailed reports with pictures, conclusions and recommendations

TERRAZZO, TILE AND MARBLE ASSOCIATION OF CANADAL’ASSOCIATION CANADIENNE DE TERRAZZO, TUILE ET MARBRE

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This type of testing provides a standardized procedurefor evaluating performance of floor tile installationsunder conditions similar to actual site conditions.


company profile

Not very long ago, it was rare to see a granite countertop in a home kitchen. These days, it’s almost the exception. Credit

Maple Group in large part for that develop-ment, which has also fuelled the company’s own startling growth in recent years.

The Maple Group is still settling into its new Bolton, Ontario, headquarters — the 118,000-square-foot mega plant that is almost double the size of the last facility, and roughly six times the size of the plant the company called home just 20 years ago — a far cry from its humble beginnings in 1967 when new Canadian immigrant Domenic Rossi founded it. He had a simple philosophy, which was to provide the customer with an exceptional quality product, on time, with after sales care that exceeds their expectations; doing that meant you will have earned the customer’s loyalty for life.

That philosophy has served the company well as it slowly built what Chief Estimator John Vennare calls the key to its ongoing success: relationships. “It’s all built on relationships. I really think that sales, operations and customer relations are all based on relation-

ships,” says Vennare. “We don’t just work for general contractors. We have relationships with owners and developers. These people have seen the quality of our work and they know what we’re capable of doing.”

Over the years, the company grew rapidly, but the early ’90s brought a turning point when Domenic’s son Fred further diversified the company to establish its residential division, landing its first so-called “big box” contract with Aikenhead’s, now known around the world as Home Depot. This quickly gave rise to the formation of the residential arm of the Maple Group under the banner Stoneworx Marble & Granite.

A decade later, at the dawning of a new century, Fred’s vision took the company to the next level by expanding the business from coast to coast in Canada, and even south of the border. That expansion has given the company another notable differentiator from its competitors: mobility. “We go coast to coast,” says Vennare, “and we have a crew of installers that can pick up our stuff and go anywhere — we’re currently working on the Winnipeg airport right now. We’ve just completed the Halifax airport, and we’re

already negotiating work in Vancouver as we speak. We’re a national contractor, and we can go where people want us to go and where the work is.”

The Maple Group’s expansion plan included the incorporation of a U.S. affiliate company, Maple Group USA, Inc., which currently services over 150 Home Depot stores in Michigan, Ohio and Indiana and handles commercial projects across the United States — all facilitated through a 30,000-square-foot satellite distribution warehouse located in Taylor, Michigan.

That facility is dwarfed by the new Bolton plant, a complex that has allowed Fred Rossi to grow the Maple Group yet again with the formation of a distribution arm that oper-ates independently as International Logistics & Stone Distribution, servicing the Silestone Quartz and Sensa Granite needs of fabrica-tors across North America.

With an infinite list of commercial partners, a long resumé of projects, including show-pieces like Skydome (Rogers Centre) and the Terminal 1 project at Pearson International Airport, its operations from coast to coast in Canada, and across the U.S., it seems certain that the award-winning Maple Group might be looking for an even bigger home before long.

“Since I began with Maple Group over 21 years ago, the company’s expansion has been unprecedented in our industry…to the point where revenues and market share pene-tration have increased over 20 times.”

Domenic Rossi’s simple philosophy of service and integrity has taken his little company farther than he could have imagined.

The Maple Group Keeps GrowingWith a variety of clients and partners under its belt, Maple Terrazzo Marble and Tile/The Maple Group is now coast to coast in Canada and also in the U.S.

By Kelly Parker

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green guidelines

It’s the best-recognized program in North America for sustainability in building design; indeed, it has practi-cally become a prerequisite for green

architecture. Hence, says Patti Fasan, a Certified Ceramic Tile Consultant, the Leadership in Energy and Environmental Design (LEED®) Green Building Rating System™ plays “an incredibly large role” in the hard surfaces industry today.

According to Gary French, Vice President of Terrazzo Business Development at Sherwin Williams/General Polymers, more and more buildings are being constructed where those involved are interested in working within LEED® guidelines; conse-quently, building industry professionals are more frequently contacting his company to ask questions about LEED® and how certifi-cation can be achieved.

And yet, according to Fasan, who is also the Director of the Vancouver-based company Professional Attention to Tile Installations (PATTI), there remain huge drawbacks to LEED® from a hard surface industry point of view. Both she and French agree that LEED® may be a step in the right direc-tion, but as a “work in progress,” it is, at present, flawed. The problem? LEED® fails

to take into full consideration the uniquely green virtues of hard surface products.

Of course, to use Fasan’s words, LEED®

is not a product-based credit system; it’s a system-based credit system that looks at architectural systems as a whole. However, she points out that there is nonetheless a contradiction present: despite being osten-sibly non product-specific, LEED® singles out low-impact carpet among existing flooring surface options.

“It’s almost like saying to the architect, ‘You can get LEED® points by using low-VOC carpeting,’” Fasan argues. The result, she says, is de facto protectionism of carpet. And this presents a problem when one considers that the U.S. is the world’s largest producer — not to mention consumer — of said material.

For that matter, Fasan wonders, how much energy is going into the recycling of the carpet? What is the landfill burden and resource consumption, especially when the maximum average lifespan is only 10 years? At some point, says Fasan, Life Cycle Analysis (LCA) has to come into the picture. To put it another way: what is the true life cycle cost of the product? To answer this question, both energy input and energy output have to be recorded, but there is, at present, no system that even comes close to tracking comprehensive LCA to any degree of verifiable accuracy.

All this leads into Fasan’s major overall caveat about LEED®: in overemphasizing recyclability, it has failed to consider dura-bility and has ignored the bigger picture as a result. “Do materials have to have recyclable content to be environmentally

Not Easy Being GreenDoes LEED® fully recognize the sustainability of hard surfaces?

By Kenton Smith

… in the long run, the superior dura-bility, clean ability and improved indoor air quality of hard surfaces make them a self-evident green choice

— Patti Fasan, a Certified Ceramic Tile Consultant


sustainable?” Fasan asks. “I think the answer is no.”

Fasan’s whole point is that, in the long run, the superior durability, clean ability and improved indoor air quality of hard surfaces make them a self-evident green choice. And French agrees. “I don’t think enough emphasis is being given to sustainability,” he says. A terrazzo floor may last 50 to 100 years, but French says that LEED® continues to give hard surfaces short shrift.

Indeed, both Fasan and French favour the European approach: build buildings that will last. On the Continent, all types of structures — residential, commercial and government — have remained in use for centuries, and one can still walk on even older street surfaces. By contrast, we have developed more of a “throwaway mindset.” As an example, French points out that vinyl is increasingly replacing the widespread use of terrazzo in schools, simply because it’s cheaper.

While General Polymers generally tries to answer customers’ questions so they can get their LEED® points, French says the company nonetheless tries to sell them on hard surfaces where performance and durability are concerned. For that matter, General Polymers has even done some “crude estimates” on LCA to further bolster the case for hard surface products.

There could also be better education, French continues, for architects and designers to understand how hard surfaces can fit within LEED®. Fasan points out that ceramic tile, as an example, can in fact win points for low volatile organic compounds. (In point of fact, it contains no VOCs at all.) It can also gain points for recyclable content, local production, and finally for innovation with regard to related technologies such as ventilated façades. Unfortunately, Fasan says, some technologies prevalent in Europe have not migrated to North America and the advantages of hard surfaces are not being fully recognized.

What Fasan prescribes as a remedy is ongoing consultation with all manner of industry professionals. But even setting aside the specific challenges LEED® poses the hard surface industry, French worries that too few will take the program seriously unless there are more tangible incentives, such as tax breaks. “I don’t think that it’s going to be all that it could be until there are more compelling reasons for people to participate in it,” he concludes.

Fasan sums it up even more succinctly: “We have to get serious about what we’re actu-ally accomplishing environmentally.”

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testing

The Terrazzo, Tile & Marble Association of Canada (TTMAC) provides a wide range of benefits and

services to its members at preferred rates. Many of these services, including inspections, verispec and universal floor testing, have a market demand outside of the association’s membership. These programs are all available at a rate much higher than what a TTMAC member would pay.

TTMAC is constantly developing new products and services that add value to its membership, and members should be able to benefit as an equity stake-holder in the association. The general public has no investment in the orga-nization and, as such, accesses its programs, information and services on an as-need basis with little or no interest in moving the industry forward. Without a long-term commitment, they realize

that a premium for one-time use comes with a premium price.

Approximately 30 years ago in the United States, a testing apparatus was developed that performs a test method called ASTM C-627, which is more commonly known as the Robinson Floor Tester. Flooring assembly testing is an essential way of determining whether a system is going to perform in a given environment and reduces the chance of the chosen assembly failing by flagging any weaknesses, either in an individual component of the system or the entire system. According to Dale Kempster, Technical Director of Schluter Systems (Canada) Inc., “The Robinson Floor Tester seems to be the benchmark for all types of products.”

But nine years ago, TTMAC developed a more modern and technologically advanced testing machine that can

perform ASTM C-627 for conventional size test formats (i.e., concrete), such as 1.22 m x 1.22 m (4’ x 4’), or more real-life longer spans for wood frame construction, such as 12.05 m (16’ 7”) to as large as 6.098 m (20’). This resolves the problem with the Robinson Floor Tester: the unit’s physical size.

“The only problem with the Robinson Floor Tester is that it doesn’t neces-sarily give you the full picture, because it’s only a 4’ x 4’ pad the assembly is placed on,” says Kempster. Paul Locicero, Technical Consultant at Mapei Inc., agrees. “The Robinson Floor Tester doesn’t mimic an entire floor installation like the Universal,” he says.

The Universal Floor Tester tests assem-blies following ASTM C-627 criterion and designates five levels of performance: residential (three cycles), light commer-cial (six cycles), moderate commercial

Standing up to the TestTTMAC provides many benefits, including the ever important service of testing

By Andrea Danelak

“You need to be aware of the type of conditions under which the [flooring] will be used and set up your testing criteria to simulate those conditions”

— Jim Neill, professional engineer and founder, James Neill & Associates Ltd.


(10 cycles), heavy commercial (12 cycles) and extra heavy-duty (14 cycles). The test is a destructive one, requiring a carriage with three wheels that rotate over the same path consistently with specific weights and a specific type of wheel designated for each cycle performed.

“You need to be aware of the type of conditions under which the [flooring] will be used and set up your testing criteria to simulate those conditions. Is it pedes-trian traffic? Shopping carts? Or heavier loading?” says Jim Neill, a professional engineer and founder of James Neill & Associates Ltd.

The test assembly is placed under the carriage of the machine, and the first set of wheels, which are made of soft rubber, are installed along with steel plates weighing a total of 136 kg (300 lb). The cycle takes approximately one hour to complete 900 revolutions, and the load is continually increased by 68 kg (150 lb) for each cycle up to 409 kg (900 lb).

After each cycle, the technician looks to see if there are any pops, cracks, chips, loose tile, etc. “To pass the test, the whole system must be observed,” says Michel Zerey, Vice-President of technology of Flextile Ltd. If the test assembly is unaffected after four cycles, the wheels are changed to hard rubber and the process is repeated until failure commences or cycle eight is completed.

The final last two levels of performance require the use of steel wheels and to once again run the test through the increasing weights for each cycle. Once the test cycle is completed or a failure occurs, the test is stopped and observa-tions, readings and pictures are taken. The final test classification is then deter-mined, a report is written and a report submitted by the testing technician is sent to the customer.

Industry experts like Kempster praise the efficacy of this type of testing. “Flooring assembly testing is the best way to attempt to subject an assembly to the conditions similar to long-term use in a given environment,” he says. Adds Locicero: “You can see any limita-tions to your product.”

And Zerey agrees. “It’s a fairly lengthy test, but it’s also extremely useful, because we can see what’s going to occur on the job site,” he says. “Another advantage is that you can test many different types of materials.” It can also demonstrate whether or not certain materials are able to work together.

TTMAC’s clients consist of manufac-turers who are testing new products that have no history of performance, suppliers who are concerned about specifying a particular product or assembly system to stakeholders, and architects who want to ensure that the system chosen will be able to perform and survive in the service conditions for

the project at hand. Often a combina-tion of the above are involved, with non-members partnering with members to get the most optimum costing.

The Universal Floor Tester machine is located in TTMAC’s Toronto lab facility, which is part of its training facility at the head office. TTMAC recently hired a technician to complete the preparation of the tests, which can be basic 1.22 m x 1.22 m (4’ x 4’) concrete slabs or wood frame construction all the way to a 4.27 m (14’) span.

“It is essential that one does this testing,” Zerey says. “The Robinson Floor Tester has limitations, and the Universal Floor Tester allows for much larger frames.”

Costs vary based on the materials required and the construction required to meet the client’s specifications. A basic 1.22 m x 1.22 m (4’ x 4’) concrete slab starts at $1,890 for a TTMAC member and increases as the complexity of the structure changes and increases in size. Prices are quoted based on material being provided by the client, tile setting and the assembly being provided by TTMAC. Non-members can expect to pay a premium over a member’s price for the Universal Floor Tester — member-ship has its advantages!

The Robinson Floor Test “seems to be the benchmark [test] for all types of products”

— Dale Kempster, Technical Director of

Schluter Systems (Canada) Inc.


2009 CO-OPERATIVE MARKETING PROGRAM SPONSORS

Platinum SponsorshipDal Tile Canada Inc.

Schluter Systems Canada Inc.

Gold SponsorshipDuochem Inc.

Flextile LimitedOlympia Tile International Inc.

Silver SponsorshipApex Granite & Tile Inc.Bridgewater Tile Limited

Franklin Terrazzo Company Inc.Maple Terrazzo, Marble & Tile Inc.Sherwin Williams/General Polymers

Twin City Tile Co. Ltd.

Bronze SponsorshipCrossroads Tile Ltd.Key Resin Company


refinishing and refurbishing

We may think green construction and sustain-ability is a new concept. But the credit really

needs to go to the Venetians who, more than 1,500 years ago, recycled a product they called terrazzo in order to utilize wasted chips from slab marble processing.

Terrazzo is one of the most durable and low-maintenance materials available. The demand for it has increased greatly, particularly in the past decade, as the construction industry focuses more on the environmental impact of industry products.

“Restoration should be our goal in today’s trend to green building,” says Joe Papais of Star Tile Co. Ltd. in Vancouver, B.C. “The hard surface industry should promote the benefits of terrazzo’s long life cycle char-

acteristics, low maintenance, durability and recycled content.”

Bob Cain, President of the Key Resin Company in Cincinnati, Ohio, concurs:

Terrazzo: The Ultimate Green ProductWith its recycled content, low maintenance and durability, terrazzo is one of the greenest hard surfaces on the market

By Lisa Kopochinski

A private residence

Photo courtesy of Duochem-Antex

“The hard surface industry should pro-mote the benefits of terrazzo’s long life-cycle characteristics, low maintenance, durability and recycled content”

— Joe Papais, Star Tile Co. Ltd.


“With increasing costs in the construction industry, the use of terrazzo, specifically epoxy terrazzo, is gaining more emphasis because it can be easily refinished and refurbished. The main benefit to refinishing and refurbishing terrazzo is its long-term usefulness as a product that is good for 40-plus years.”

Offering design professionals a multitude of creative choices, colour blends and divider strip options often not available with other hard-surface floorings, the different types of terrazzo systems include epoxy, polyac-rylate, monolithic, bonded, sand cushion, structural, rustic and precast. The two broad categories are epoxy and cement.

“Epoxy terrazzo is the most popular today due to its design potential and beautiful colour,” says Cain. “It is used in about 70 to 75 per cent of the market. Sand cushion terrazzo is the cement-based system that is most recognized as sustainable and long-lasting.”

Working with terrazzo“Damage can come in many forms — bad water-cement ratios, carbonation, moving subgrade, improper maintenance procedures, stains, rust and vapour drive,” explains Mark Wetherall, West Coast sales manager of Global Polishing Systems, LLC, which has offices in Dayton, Ohio and Las Vegas, Nevada “The process or restoration would depend on the level of damage and the type of terrazzo.”

Before starting any project, Wetherall stresses that it is vital you find out the condition of the terrazzo and how it will be maintained after it is restored. All work should be done by trained terrazzo profes-sionals. “The main challenges concerning the terrazzo industry are getting trained people and new contractors to do quality work. The popularity is creating demand for new people, but one poor installation gets more attention than many good ones.”

Wetherall says that cementitious terrazzo has smaller pours to control cracking “while epoxies have larger pours with control joints every 12 to 15 feet over the concrete control joints.

Terrazzo used at École Broisbriand Photo courtesy of National Ceramic + Granite Ltd.

“The main benefit to refinishing and refurbishing ter-razzo is its long-term usefulness as a product that is good for 40-plus years”

— Bob Cain, President,

Key Resin Company

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Most of these flooring materials are sealed and waxed. Although you are seeing more cementitious floors hardened and polished, 90 per cent of new floors being installed today are epoxy-based.”

Adds Cain: “Cement terrazzo refurbishing is usually accom-plished with very old installations. As in most refurbishing, the floor is ground with terrazzo-grinding equipment, followed by grouting with the cement colours and polished with terrazzo finishing tools.”

In his article entitled, Rediscovering Terrazzo, Tony Torriano, Vice-President of sales for Duochem Inc. in Toronto, Ont., a company that develops and manufactures polymer flooring systems that protect and preserve concrete, writes that “terrazzo has undergone many changes since its discovery, from installation techniques to types of strips used. Divider strips originally consisted of wood that was used for shrinkage control that were later removed and filled with a mortar and finer marble chips. This method was later replaced with the placement of 19 mm (3/4 inch) x 19 mm (3/4 inch) marble strips that remained in the terrazzo surface. During the 1920s, metal divider strips became available and continue to be used today with many different types of thickness and metal choices like zinc, aluminum or brass. Plastic strips were introduced through the mid-1970s and offer a choice of colour to complement the overall design.”

Torriano adds that one of the greatest improvements has occurred in the grinding procedure. “From a manual process using a wooden pole with an abrasive stone attached to one end, referred to as a “galera,” this process was mechanized during 1924 to include rotary abrasive stones and plenty of water.”

Within the last five years, he says this process has been signifi-cantly improved with the use of diamond abrasive stones in a dry process. “This advancement has had considerable impact because it has greatly reduced the time required for grinding. Furthermore, the “pacerina” or residual slop has been eliminated and dust particles generated from grinding are captured with high-powered

An image of terrazzo tile at the Hervey Library in San Diego

Photo courtesy of the Key Resin Company

Les Céramiques & Granites Nationale Ltée.National Ceramic & Granite Ltd.

James MannellaPrésident

9770, boul. St. LaurentMontréal, Québec H3L 2N3Tél.: (514) 383-8380Fax: (514) 383-6683

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vacuum units with efficient filters. Although wet grinding may still be necessary for polishing, the time saving and residual slop has been dramatically reduced.”

Maintenance is a breezeBecause terrazzo has been valued for its durability and low mainte-nance, routine cleaning involves dry and damp mopping with some spray buffing. Harsh cleaners and sealers can be harmful so only neutral materials with a pH factor between seven and 10 should be used.

“Annual stripping and resealing can be done using new envi-ronmentally friendly water-based products,” says Papais. “If wear patterns are apparent, a light grinding using state-of-the-art diamond head machines may be used.”

Both cement-based and thin-set epoxy terrazzo systems are comprised of no volatile organic compounds. The finish does not allow moisture to accumulate and helps maintain a mould-free environment with higher levels of indoor air quality. Carpets, by comparison, can be very high maintenance and require regular intensive vacuuming and steam cleaning.

An obvious choiceThe choice to refurbish and refinish terrazzo, where possible, is a no-brainer. In older buildings, floors can often be restored to their original lustre at a cost much lower than replacing the finish.

“Revitalizing and upgrading the appearance of an existing terrazzo floor that has already paid for itself many times over during the course of its life will, in effect, provide the owner with a “new floor” for many more years,” says Papais.

Adds Wetherall, “Resources on this planet are limited. If we can extend or maintain a material that is irreplaceable, we have a responsibility to do so.”

Image of the light rail system at JFK Airport, New York

Photo courtesy of the Key Resin Company

2770 Bentall StreetShowroom/Office

Tel: 604.251.8995Fax: 604.251.3987

Vancouver

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Head O�ce: T: 905.660.9640 800.201.8599 F: 905.660.0513Western O�ce: T: 604.294.6885 F: 604.294.2406

email: [email protected] website: ttmac.com

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THE PREMIER AUTHORITY FOR THE HARDSURFACE INDUSTRY

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Ames Tile & Stone Ltd. ....................12www.amestile.com

Apex Granite and Tile Inc.................. 3www.apexgranite.com

The Brick and Allied Craft Union of Canada ............................17www.bacu.ca

Brolain Distributors Ltd...................24www.brolain.com

Bridgewater Tile Ltd. ......................... 9www.bridgewatertile.com

Centis Tile and Terrazzo Inc. .........24www.centistile.com

Custom Building Products ..............12www.aquamix.com

Daltile ................................................25www.daltile.com

Duron Ontario Ltd. ............................. 3www.duron.com

Franklin Terrazzo Company Inc. ...... 9www.franklinterrazzo.com

Husqvarna Construction Products ............ Outside Back Coverwww.husqvarna.com

Ideal Tile & Terrazzo Ltd. ...............22www.idealtileandterrazzo.com

Interstone Marble & Granite Ltd. ......... Inside Front Coverwww.interstone.ca

MAPEI, Inc. ......................................... 4www.mapei.com

Maple Terrazzo Marble & Tile Inc. ................ 15 & 23www.mapleterrazzo.com

National Ceramic .............................24

Proma Adhesives Inc. ........................ 3www.proma.ca

Schluter Systems – Chantal Brunet .... Inside Back Coverwww.schluter.com

Star Tile Ltd. .....................................17www.startile.ca

Union of Bricklayers & Allied Craftworkers – Local 2BC ....14 & 22www.bac2bc.org

Universal Slate .................................24www.universalslate.ca

Advertisers Index • 2009 Volume 18 Issue 1

North American Distributor of the Year Award

Assopiastrelle is the associa-tion of ceramic and porcelain manufacturers in Italy. It repre-sents 207 companies, which

collectively manufacture 5.7 trillion square feet of tile per year, of which 660 million square feet are exported to North America.

Each year the member companies of Assopiastrelle carefully consider applicants that best embody the following qualities: • Presence in the A&D community

• Level of professionalism and service

• Leadership to the industry in terms of service and product selection

• Use and promotion of Italian ceramics and porcelains

Assopiastrelle is pleased to recognize Toronto-based Stone Tile as the 2008 North American Distributor of the Year Award recipient.

Stone Tile is a leading authority on tech-nical, design-forward and exclusive tiles, including porcelain, limestone, ceramic, travertine, marble, slate, granite, glass and aluminum. Believing that tiles are to the design world what fabrics are to haute couture, Stone Tile set out to create a company and a product portfolio that has become very unique in the industry. Possessing a keen understanding and anticipation of design trends is a hallmark of Stone Tile.

Each year, the Stone Tile team travels around the globe in search of the newest

designs that will appeal to its fashion-forward clientele. That search for the best has led them to the top creative manufac-turers and the most exotic quarries in Italy and around the world.

For over a decade and a half, Stone Tile has imported and distributed tiles, providing the discerning North American clientele with the most diverse selection of man-made and natural products. Today, Stone Tile has over 200 different product lines featured and inventoried in showrooms and warehouses across Canada.

Stone Tile wishes to thank Assopiastrelle for this prestigious award.

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