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  • Terms of Service

    Revision Date: July 24, 2020

    These Terms of Service (these “Terms”) govern your use of the Loom website (the “Site”), the

    Loom video platform and associated tools (collectively, the “Service”) made available by Loom,

    Inc. (“Loom”, "our", "us", or "we"). Your use of the Site and/or your registration to use the Service

    indicates that you agree on behalf of yourself or the entity that you represent (collectively, "you")

    to be bound by these Terms as well as the Loom Privacy Policy. Please read these Terms carefully before registering for or otherwise using the Loom Service.

    I. Overview

    Loom provides a video messaging platform. Loom is offered via the following plans or service


    Basic. For individuals that just need to record and share videos quickly, a basic version of

    Loom is available for free when you register with Loom and set up a user account.

    Starter. A new version of our Basic plan (limited availability). This plan is limited to one

    Creator and unlimited Viewers, 25 videos and a 5-minute recording limit.


  • Starter Unlimited Videos. A new version of our Basic plan (limited availability) which gives

    users access to Basic features plus unlimited videos in their Workspace.

    Pro. For individuals that need advanced recording and editing functions, a Pro plan is

    available on a paid basis via either a monthly or annual subscription. Loom Pro provides

    enhanced Loom features, including higher video quality and access to unlimited number of


    Professional. A new version of our Pro plan (limited availability). This plan is limited to one

    Creator and unlimited Viewers.

    Business. Includes the premium features of Loom Professional, but with added flexibility for

    teams that need advanced sharing and reporting functions. This plan allows for as many

    Creators as needed.

    Enterprise. Includes the premium features of Loom Business, but with additional features

    suitable for companies that need advanced administrative and security functions. This plan

    allows for as many Creators as needed.

    See our Site for further details on the features of the various Loom Service offerings, which

    Loom will endeavor to improve and expand over time.

  • By registering for a Loom Business or Loom Enterprise account, you acknowledge that the

    account administrator of your organization has control of and access to Your Content (as defined

    below). Furthermore, you (1) agree to comply with your organization’s terms and policies with

    regard to your use of the Service; (2) acknowledge your organization’s ability to monitor, restrict

    or terminate your or other users’ access to Your Content; and (3) acknowledge your

    organization’s ownership of the Loom Business or Loom Enterprise account.

    II. Registration

    Use of the Service requires that you register with Loom. When you register with Loom, you will

    be asked to disclose certain personal information, including your name and email address, and

    to set up a username and password, all of which will be subject to our Privacy Policy. You are responsible for all activities that occur under your account and for keeping your password and

    log-in information secure. You agree that you (1) will monitor your account, (2) will not share

    your account or password with anyone, and (3) will notify Loom immediately of any unauthorized

    use of your account or password, or any other breach of security. You agree to provide us with

    true, accurate and complete information as requested in our registration process. You also agree

    to update such information promptly as necessary to keep it current and accurate.

    III. Payment

    If you register for Loom Starter Unlimited, Loom Pro, Loom Professional, Loom Business or

    Loom Enterprise (collectively, “Loom Premium”), you agree to pay all fees or charges to your


  • account for the Service in accordance with the fees, charges and billing terms in effect at the

    time that each fee or charge is due and payable. Unless otherwise indicated in an order form,

    you must provide Loom with a valid credit card (Visa, MasterCard, or any other issuer accepted

    by us) (“Payment Provider”) as a condition to signing up for the Loom Premium. Your Payment

    Provider agreement governs your use of the designated credit card account, and you must refer

    to that agreement and not these Terms to determine your rights and liabilities with respect to

    your Payment Provider. By providing Loom with your credit card number and associated

    payment information, you agree that Loom is authorized to verify information immediately, and

    subsequently invoice your account for all fees and charges due and payable to Loom hereunder

    and that no additional notice or consent is required. You agree to immediately notify Loom of any

    change in your billing address or the credit card used for payment hereunder. Loom reserves the

    right at any time to change its prices and billing methods, either immediately upon posting on

    our Site or by e-mail delivery to your organization’s administrator(s).

    Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed

    amounts shall be the responsibility of and paid for by you.

    All fees for the Service are non-refundable. No contract will exist between you and Loom for the

    Service until Loom accepts your order by a confirmatory e-mail, SMS/MMS message, or other

    appropriate means of communication.

    You are responsible for any third-party fees that you may incur when using the Service.

  • IV. Changes to and Your Termination of the Service

    You acknowledge and agree that Loom may stop (permanently or temporarily) providing the

    Service (or any features within the Service) to you or to users generally at Loom’s sole

    discretion, without prior notice to you (except that if you are a Loom Premium customer, Loom

    will notify you and not charge you for any Service that you have not received). You may stop

    using the Service at any time. You do not need to specifically inform Loom when you stop using

    the Service. You acknowledge and agree that if Loom disables access to your account, you may

    be prevented from accessing the Service, your account details or any files or other materials

    which is contained in your account.

    V. User Conduct, Commitments and Understandings

    You agree not to access (or attempt to access) any of the Service by any means other than

    through the interface that is provided by Loom, unless you have been specifically allowed to

    do so in a separate agreement with Loom.

    You, directly or indirectly, alone or with any other party, may not:

    1. modify, change, create derivative works of, disassemble, decompile or otherwise

    reverse engineer the Service or any software provided in connection with the Service

    (“Software”), or remove proprietary legends in the Service or Software;

  • 2. distribute, transfer, resell, rent, lease, or loan the Service or Software to any other party,

    except as described herein;

    3. make the Service or Software available to others in a service bureau arrangement or

    for any similar commercial time-sharing or third party training use;

    4. harass, threaten or otherwise cause distress, unwanted attention or discomfort to a

    person or entity;

    5. post or otherwise transmit any unlawful, harmful, threatening, abusive, harassing,

    defamatory, vulgar, obscene, or hateful content or content which is racially, ethnically or

    otherwise objectionable, or which infringes upon the rights of any third party;

    6. post or otherwise transmit any content that (i) infringes any patent, trademark, trade

    secret, copyright or other proprietary rights of any party; (ii) you do not have the right to

    transmit, such as information that is subject to a confidentiality agreement between you

    and another party; (iii) contains sexually explicit images or other content that is

    offensive; (iv) is harmful to minors in any way; or (v) promotes or provides instructional

    information about illegal activities or promotes physical harm or injury against any

    group or individual;

    7. send any unsolicited commercial email, spam, or bulk commercial email;

  • 8. impersonate any person or entity, or falsely state or otherwise misrepresent your

    affiliation with a person or entity;

    9. violate (intentionally or unintentionally) any applicable local, state, national or

    international law including, but not limited to, any regulations having the force of law;


    10. interfere with or disrupt the Service or Software, or servers or networks connected to

    the Software, or disobey any requirements, procedures, policies or regulations of

    networks connected to the Service or Software.

    You agree that you are solely responsible for (and that Loom has no responsibility to you or

    to any third party for) any breach of your obligations under these Terms and for the

    consequences (including any loss or damage which Loom may suffer) of any such breach.

    To the extent Loom incurs any financial pena