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Terms of Service
Revision Date: July 24, 2020
These Terms of Service (these “Terms”) govern your use of the Loom website (the “Site”), the
Loom video platform and associated tools (collectively, the “Service”) made available by Loom,
Inc. (“Loom”, "our", "us", or "we"). Your use of the Site and/or your registration to use the Service
indicates that you agree on behalf of yourself or the entity that you represent (collectively, "you")
Loom provides a video messaging platform. Loom is offered via the following plans or service
Basic. For individuals that just need to record and share videos quickly, a basic version of
Loom is available for free when you register with Loom and set up a user account.
Starter. A new version of our Basic plan (limited availability). This plan is limited to one
Creator and unlimited Viewers, 25 videos and a 5-minute recording limit.
Starter Unlimited Videos. A new version of our Basic plan (limited availability) which gives
users access to Basic features plus unlimited videos in their Workspace.
Pro. For individuals that need advanced recording and editing functions, a Pro plan is
available on a paid basis via either a monthly or annual subscription. Loom Pro provides
enhanced Loom features, including higher video quality and access to unlimited number of
Professional. A new version of our Pro plan (limited availability). This plan is limited to one
Creator and unlimited Viewers.
Business. Includes the premium features of Loom Professional, but with added flexibility for
teams that need advanced sharing and reporting functions. This plan allows for as many
Creators as needed.
Enterprise. Includes the premium features of Loom Business, but with additional features
suitable for companies that need advanced administrative and security functions. This plan
allows for as many Creators as needed.
See our Site for further details on the features of the various Loom Service offerings, which
Loom will endeavor to improve and expand over time.
By registering for a Loom Business or Loom Enterprise account, you acknowledge that the
account administrator of your organization has control of and access to Your Content (as defined
below). Furthermore, you (1) agree to comply with your organization’s terms and policies with
regard to your use of the Service; (2) acknowledge your organization’s ability to monitor, restrict
or terminate your or other users’ access to Your Content; and (3) acknowledge your
organization’s ownership of the Loom Business or Loom Enterprise account.
Use of the Service requires that you register with Loom. When you register with Loom, you will
be asked to disclose certain personal information, including your name and email address, and
log-in information secure. You agree that you (1) will monitor your account, (2) will not share
your account or password with anyone, and (3) will notify Loom immediately of any unauthorized
use of your account or password, or any other breach of security. You agree to provide us with
true, accurate and complete information as requested in our registration process. You also agree
to update such information promptly as necessary to keep it current and accurate.
If you register for Loom Starter Unlimited, Loom Pro, Loom Professional, Loom Business or
Loom Enterprise (collectively, “Loom Premium”), you agree to pay all fees or charges to your
account for the Service in accordance with the fees, charges and billing terms in effect at the
time that each fee or charge is due and payable. Unless otherwise indicated in an order form,
you must provide Loom with a valid credit card (Visa, MasterCard, or any other issuer accepted
by us) (“Payment Provider”) as a condition to signing up for the Loom Premium. Your Payment
Provider agreement governs your use of the designated credit card account, and you must refer
to that agreement and not these Terms to determine your rights and liabilities with respect to
your Payment Provider. By providing Loom with your credit card number and associated
payment information, you agree that Loom is authorized to verify information immediately, and
subsequently invoice your account for all fees and charges due and payable to Loom hereunder
and that no additional notice or consent is required. You agree to immediately notify Loom of any
change in your billing address or the credit card used for payment hereunder. Loom reserves the
right at any time to change its prices and billing methods, either immediately upon posting on
our Site or by e-mail delivery to your organization’s administrator(s).
Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed
amounts shall be the responsibility of and paid for by you.
All fees for the Service are non-refundable. No contract will exist between you and Loom for the
Service until Loom accepts your order by a confirmatory e-mail, SMS/MMS message, or other
appropriate means of communication.
You are responsible for any third-party fees that you may incur when using the Service.
IV. Changes to and Your Termination of the Service
You acknowledge and agree that Loom may stop (permanently or temporarily) providing the
Service (or any features within the Service) to you or to users generally at Loom’s sole
discretion, without prior notice to you (except that if you are a Loom Premium customer, Loom
will notify you and not charge you for any Service that you have not received). You may stop
using the Service at any time. You do not need to specifically inform Loom when you stop using
the Service. You acknowledge and agree that if Loom disables access to your account, you may
be prevented from accessing the Service, your account details or any files or other materials
which is contained in your account.
V. User Conduct, Commitments and Understandings
You agree not to access (or attempt to access) any of the Service by any means other than
through the interface that is provided by Loom, unless you have been specifically allowed to
do so in a separate agreement with Loom.
You, directly or indirectly, alone or with any other party, may not:
1. modify, change, create derivative works of, disassemble, decompile or otherwise
reverse engineer the Service or any software provided in connection with the Service
(“Software”), or remove proprietary legends in the Service or Software;
2. distribute, transfer, resell, rent, lease, or loan the Service or Software to any other party,
except as described herein;
3. make the Service or Software available to others in a service bureau arrangement or
for any similar commercial time-sharing or third party training use;
4. harass, threaten or otherwise cause distress, unwanted attention or discomfort to a
person or entity;
5. post or otherwise transmit any unlawful, harmful, threatening, abusive, harassing,
defamatory, vulgar, obscene, or hateful content or content which is racially, ethnically or
otherwise objectionable, or which infringes upon the rights of any third party;
6. post or otherwise transmit any content that (i) infringes any patent, trademark, trade
secret, copyright or other proprietary rights of any party; (ii) you do not have the right to
transmit, such as information that is subject to a confidentiality agreement between you
and another party; (iii) contains sexually explicit images or other content that is
offensive; (iv) is harmful to minors in any way; or (v) promotes or provides instructional
information about illegal activities or promotes physical harm or injury against any
group or individual;
7. send any unsolicited commercial email, spam, or bulk commercial email;
8. impersonate any person or entity, or falsely state or otherwise misrepresent your
affiliation with a person or entity;
9. violate (intentionally or unintentionally) any applicable local, state, national or
international law including, but not limited to, any regulations having the force of law;
10. interfere with or disrupt the Service or Software, or servers or networks connected to
the Software, or disobey any requirements, procedures, policies or regulations of
networks connected to the Service or Software.
You agree that you are solely responsible for (and that Loom has no responsibility to you or
to any third party for) any breach of your obligations under these Terms and for the
consequences (including any loss or damage which Loom may suffer) of any such breach.
To the extent Loom incurs any financial pena