These Terms and Conditions apply to:

1. Flights operated by easyJet Airline Company Limited and easyJet Switzerland S.A.; and

2. any Additional Services provided by third party providers and purchased by You.

These Terms and Conditions should be read in conjunction with any Confirmation Document or conditions ofcarriage set out in Your electronic ticket, any applicable Tariffs, the Advanced Passenger Informationrequirements and Our Privacy Policy, where you have purchased Car Rental the Europcar terms and conditions,where you have purchased an easyJet Holiday the terms and conditions set out for UK residents and fornon UK residents and where you have booked Hotels the terms and conditions set out at hotels.easyjet.com,where you have purchased Mondial Assistance insurance the terms and conditions set out atinsurance.easyjet.com (“Additional Services”). For further information about flying with Us, You may find ithelpful to consult our Frequently Asked Questions (FAQs).

Article 1: Definitions ¦ Article 2: Name and Address of Carrier ¦ Article 3: Applicability ¦ Article 4: Bookings ¦ Article5: Fares ¦ Article 6: Refunds and Cancellation Fees ¦ Article 7: Reservations ¦ Article 8: Name Changes ¦ Article 9:Flight Transfers & Flexible Fares (“easyJet Flexi”) ¦ Article 10: Passengers with Specific Requirements - Disability,Medical and Health ¦ Article 11: Infants and Children ¦ Article 12: Check-in and Airport Procedures ¦ Article 13:Documentation and Other Requirements ¦ Article 14: Seating ¦ Article 15: Delays, Cancellation and DeniedBoarding ¦ Article 16: Liability ¦ Article 17: Passenger Claims ¦ Article 18: Conduct Onboard and at the Airport andthe Right to Refuse Carriage ¦ Article 19: Baggage ¦ Article 20: Dangerous Goods ¦ Article 21: Carriage of LiveAnimals ¦ Article 22: Carriage of Human Remains ¦ Article 23: Car Rental ¦ Article 24: Holidays ¦ Article 25: PricePromise ¦ Article 26: Data Protection ¦ Article 27: Advanced Passenger Information ¦ Article 28: Insurance¦ Article 29: Choice of Law and Jurisdiction ¦ Article 30: Contact Us  

Article 1 Definitions

As You read these Terms and Conditions, please note that:

“APD” means United Kingdom Air Passenger Duty and is an HM Revenue & Customs excise duty and/or anyequivalent government (United Kingdom or otherwise) tax levied directly on Passengers.

 “Additional Services" means any products and services purchased by You and which are provided by thirdparty providers i.e. car hire, hotel accommodation.

“Airport Authority” means the owner and/or operator of an airport at which We operate;

 “Airport Staff” a member of ground and/or airport staff or an agent acting on behalf of easyJet.

"Baggage" means Your personal property accompanying You in connection with Your trip. Unless otherwisespecified, it includes both Your Cabin Baggage and Your Hold Luggage.

"Baggage Identification Tag" means a document issued by Us solely for identification of Hold Luggage.“Booking” means a booking made by You or on Your behalf for the purchase of a Flight, and/or the purchase ofa Flight and Additional Services, and which is accepted by Us in accordance with these Terms and Conditions.

“Booking Reference” means the alphanumeric locator You are given by Us to identify and confirm each Flightreservation made by You or on Your behalf.

“Booker” means the adult of at least 18 years of age who acts as agent for all Passengers in the Booking andmakes the Booking in their own name or in their name and other Passenger’s names, including a large numberof Passengers, and who undertakes the obligations set out in Articles 3.1.4 and 3.1.5.

“Cabin Baggage” which is equivalent to hand luggage and includes all personal items taken onboard by aPassenger and is any Baggage that is not Hold Luggage

Terms and Conditions

"Carrier” or “easyJet” or “We”, “Us” and “Our" means easyJet Airline Company Limited (Registered No 3034606)having its registered office at Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, or easyJetSwitzerland S.A. having its registered office at Route de l’Aeroport 5, 1215 Geneva 15, Switzerland, as applicable.

“Car Rental” means the rental of a car through the easyJet web site for use at Your destination airport.

“Confirmation Document” means the confirmation page, email and/or letter from easyJet to You setting out thedetails of Your Booking and any special terms and conditions applicable to Your Booking.

"Convention" means whichever of the following instruments are applicable:

• the Warsaw Convention 1929; • the Warsaw Convention as amended at The Hague on 28 September 1955; •the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); • theMontreal Convention (1999), as supplemented by the Guadalajara Convention (1961) where applicable.

“Core Languages” means English, French, German, Italian or Spanish.

“DS” means the IATA Designator for easyJet Switzerland S.A.

"Damage" includes death, wounding or bodily injury to a Passenger and loss, partial loss, theft or other damageto Baggage of whatsoever nature arising out of or in connection with either carriage on a Flight We operate orother incidental services performed by Us.

"Days" means calendar days, including all seven days of the week; provided that, for the purpose of notification,the day upon which notice is dispatched shall not be counted.

“Disclosed Agency” or “Disclosed Agent” means that We act as a Disclosed Agent for third party suppliers suchas hotel and car hire suppliers. Each supplier will have its own terms and conditions which govern its productswhich are applicable to You in addition to these Terms and Conditions

"EC Regulation" means Council Regulation 2027/97 on air carrier liability in the event of accidents as amendedby European Parliament and Council Regulation No. 889/2002.

“easyJet Flexi” means any flexible fare offered by the Carrier which is subject to its own applicable fareconditions and which may be known by a promotional fare name such as FlexPlus, FlexSaver, etc.

“EZY” means the ICAO Designator for easyJet Airline Company Limited.

“EZS” means the ICAO Designator for easyJet Switzerland S.A.

“Fare” means the amount paid or to be paid for the relevant Flight and may include additional fees, taxes and/orsurcharges (including fees for the use of a licensed third party booking system), but excluding APD as set out inArticle 5.2.

“Flight” means a single flight operated by the Carrier from one airport to another airport. “Force Majeure” meansany occurrence beyond the Carrier’s control including acts of God, war, riots, embargoes, strikes, acts ofterrorism, casualties, accidents, volcanic activity, earthquake or any other causes, circumstances orcontingencies beyond the Carrier’s control which prevent or hinder the performance by the Carrier of itsobligations under the Terms and Conditions.

“Hand Baggage” which is equivalent to cabin luggage and includes all personal items taken onboard by aPassenger and is any Baggage that is not Hold Baggage

"Hold Luggage" means Baggage of which We take custody which is stowed in the aircraft hold and for whichWe have issued a Baggage Identification Tag.”

“Holiday” means a Booking which contains a Flight and accommodation sold to You at the same time at aninclusive price with payment being made by You.

“Hotel” means the accommodation booked through easyJet.

“IATA Designator” means the two or three characters or letters published by IATA which identify each airline.

“ICAO Designator” means the three characters or letter published by ICAO which identify each airline. “LeadPassenger” means the name of the first Passenger in a Booking;

“Large Families” means a family that has been declared as such under Article 12 of Act 40/2003 of 18 Novemberregarding the protection of large families.

“Minor” means a Passenger under 14 years of age;

"Passenger(s) or “You,” “Your” and “Yourself" means any person or persons, except members of crew, carried orto be carried in an aircraft with Our consent. “Registered Member” means a Passenger who has completed aneasyJet registration process by creating an account on MyeasyJet.com. “Sales Desk” or “Customer ServicesDesk“ means either Our sales or customer services desk or a sales or customer services desk run for and onbehalf of easyJet at an airport;

"Special Drawing Rights" is an international monetary unit of account (fixed by the International Monetary Fund(“IMF”)), the value of which fluctuates daily by reference to a basket of major currencies used in internationaltrade and finance as determined by the IMF.

“Supplier” means a third party provider offering services through the Carrier.

"Tariff" means the Fares, rates, charges and conditions applicable pursuant to these Terms and Conditions.“U2” means the IATA Designator for easyJet Airline Company Limited.

"Website" means any internet site operated by easyJet where online reservations can be made.

Article 2 Name and Address of Carrier

All Flights are operated by easyJet Airline Company Limited, except for Flights with the following numbers thatare operated by easyJet Switzerland SA:

• ALL flights numbered between 1000 and 1599 • Flights numbered 1653, 1654, 1686, 1687, 1715, 1716, • Flights numbered 4093, 4094, 4525, 4531 • ALL Flights numbered between 4205 and 4210 , 4632 and 4641 • ALL Flights numbered between 4659 and 4689 • Flights numbered 4921, 4922, 6467, 6468 • ALL Flights numbered between 6904 and 6907 • ALL flights numbered between 8430 and 8438, 8463 and 8482

Our name and address may be abbreviated (either by reference to the relevant IATA Designator or otherwise)on any of Our documents of carriage or on the Website. The addresses of Our registered offices are as follows:

easyJet Airline Company Limited Hangar 89, London Luton Airport Luton, Bedfordshire LU2 9PF UNITED KINGDOM

easyJet Switzerland S.A. 5 Route de L'Aeroport 1215 Geneva 15 SWITZERLAND

Article 3 Applicability

3.1 General

3.1.1 These Terms and Conditions govern all Bookings You make with Us and govern any liability We may have inrelation to that Booking, with the exception of any Flights We operate on a Disclosed Agency basis. In additionto these applicable Terms and Conditions, each Supplier will have its own applicable terms and conditions,which govern its products. Please ensure that You have read both these Terms and Conditions and the termsand conditions for any Additional Services supplied by the relevant Suppliers, before You complete Yourtransaction with Us.

3.1.2 Our Terms and Conditions, any Confirmation Document, any applicable Tariffs, the Advanced PassengerInformation requirements and Our Privacy Policy, and the terms and conditions of any Additional Servicessupplied by the relevant Suppliers, all form part of these Terms and Conditions and apply to Your Booking. Westrongly advise that You read all terms and conditions relevant to Your Booking. This information is available by

clicking the hyperlinks above, through Our Website and copies may be printed or downloaded from OurWebsite, or obtained from Our offices at the addresses set out in Article 2 of these Terms and Conditions, fromthe relevant third party provider and at Our airport Sales Desk or Customer Services Desk (where available).

3.1.3 If We accept Your offer Our internal reservations system will create a Booking (including a BookingReference) which is then sent to You as a Confirmation Document via an email or via post for Your records.Once the Booking has been made in Our reservations systems (whether a Confirmation Document has beensent or not), there is a binding contract in place between You and Us where We are acting as principal orbetween You and the Supplier of the service or product You have purchased through Us where We are actingas Disclosed Agent. Please check the Confirmation Document very carefully. If the Confirmation Documentindicates any discrepancies or it is not what You think You ordered or if You do not receive a ConfirmationDocument after You believe You have completed Your Booking, please contact Us immediately.

3.1.4 When You make a Booking, We will ask You for a booking name to be known as the Booker. You have tobe at least 18 years old to be the Booker and: • accept these Terms and Conditions on behalf of the Passengers named in the Booking; • be responsible for receiving and relaying any and all communications/correspondence (including changes,amendments and cancellations) from Us or Our Suppliers concerning the Booking to all Passengers named inthe Booking; • where the booker is not a Passenger, You agree on request to provide Us with the contact details of the LeadPassenger on the booking who will be contactable by Us for the purposes of advising disruption eventsincluding delays and cancellations; and • acknowledge that You have the consent of each Passenger to receive any refund and, where applicable,incidental expenses or compensation due and payable under the Booking. When a Booking is made by a thirdparty (including booking systems), the third party (e.g. travel agent) will act as the Booker and undertakes allthe rights and obligations of the Booker on behalf of the Passengers named in the Booking. • acknowledge that any other Passengers on the same Booking may make subsequent changes to it, havingpassed through the requisite data protection security questions and confirmed to us that they have Yourconsent to make such changes. Acting in good faith upon the answers to our data protection securityquestions, We shall not be liable for having made such changes if, without our knowledge, Your consent hadnot been so given. (please see 4.1.1. below)  

3.1.5 You recognise that Your personal data has been given to Us for the purposes expressed in Our PrivacyPolicy and, in providing Us with Your contact details as the Booker and/or in providing the Booker with theauthority to act on Your behalf, You consent to Our use of these contact details in all later correspondence,between the Booker and Us or Our Suppliers. Please ensure that the contact details of the Booker provided toUs are correct, and advise Us immediately if those details change.

3.1.6 easyJet is a point to point carrier and does not operate a connecting flight service for onward travel usingOur Flights or the flights of other carriers. If You have booked an onward Flight with easyJet, this represents aseparate contract of carriage. We do not guarantee or accept liability for missed onward carriage on asubsequent Flight or on the flights of other carriers. Where You choose to book such an onward Flight or flighton another carrier, You are responsible for ensuring You comply with any and all check-in, baggage and traveldocumentation requirements on a subsequent Flight or on the flights of other carriers. Where You choose tobook such an onward Flight or flight on another carrier, You are responsible for ensuring You comply with anyand all online check-in, baggage and travel documentation requirements on a subsequent Flight or on theflights of other carriers. For the avoidance of doubt, as easyJet is a point to point carrier, we require that You orany passenger on Your Booking who requires a visa to enter the UK to hold that valid visa when travelling to theUK on a Flight, whether or not You or any other passenger on Your Booking intend to transfer on to aconnecting flight service.

3.2 Charters

If carriage is performed pursuant to a charter agreement, these Terms and Conditions apply only to the extentthat they have been incorporated by reference in the terms of the charter agreement and/or the charter ticket.

3.3 Overriding Laws

If these Terms and Conditions are inconsistent with any laws (such as the Convention) that apply to Yourcontract of carriage with Us, the applicable law will apply.

3.4 Additional Services

Notwithstanding Article 3.1 (Applicability, General), if in the course of concluding the contract of carriage by airWe also agree to make arrangements with third parties for the provision to You of Additional Services, We shallmake such arrangements only as Your agent and shall have no liability to You (except for any negligence on

Our part) in making such arrangements. Prices offered for such Additional Services are offered by the relevantthird party provider and acceptance of the quote authorises easyJet to make full payment of the cost to therelevant third party on Your behalf.

Article 4 Bookings

4.1 Changes to Your Booking

4.1.1 If You wish to change Your Flight or the Passenger to be carried You may do so in the circumstancesprovided in these Terms and Conditions, upon payment of the fees specified in our Fees and Charges. If, ingood faith, We either a) provide carriage to a person purporting to be entitled to it under a Booking or b) makeany refund to a person who We reasonably believe is entitled to that refund, We shall not be liable to any otherperson who purports to be entitled to carriage under that same Booking or entitled to a refund, in accordancewith Article 6 (Refunds and Cancellation Fees).

4.1.2 Where a Passenger wishes to make a change to their Booking, these Terms and Conditions shall applywhere the Passenger(s) has created a Booking Reference for Flights only. Where Passengers have purchasedany Additional Services and they would like to change any part of their Additional Services, these Terms andConditions shall apply in addition to the terms and conditions of any Additional Services supplied by therelevant Suppliers.

4.2 Validity

A Booking is only valid for the Passenger(s) named and the Flight for which the reservation was originally made,or as subsequently changed, and accepted by Us in accordance with Article 4 (Bookings).

Article 5 Fares

5.1 General

5.1.1 Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination.Fares do not include ground transport services between airports and between airports and town terminals.Fares will be calculated in accordance with the applicable Tariff available on the date the Booking is made forthe Flight or Flights concerned. Should You wish to change Your Flight or any part of Your itinerary there maybe additional fees payable in accordance with Article 7 (Reservations), Article 6 (Refunds and CancellationFees), Article 8 (Name Changes) and/or Article 9 (Flight Transfers and Flexible Fares (“easyJet Flexi”)) specifiedin Our Fees and Charges. Please refer to Article 14.5.1 for information on Allocated Seating charges.

5.1.2 We are a UK based retail business. Under certain circumstances customers transacting with paymentcards on a cross border basis may be subject to additional fees levied by their card issuer. Any query relating tothese credit card fees should be taken up with the card issuer.

5.2 Taxes and Charges

Any taxes or charges imposed by any Government or other authority, which We are obliged to collect from Youor pay on Your behalf in respect of Your Flight will be payable by You to Us in addition to the Fare. An exampleof such a tax or charge is APD. Such taxes and charges imposed on air travel are constantly changing and canbe imposed after the date that Your Booking has been made. These amended amounts will not be marked onYour Confirmation Document. If any such tax or charge is introduced or increased after the Booking has beenmade and before You travel, We will pass that cost onto You where We are permitted by law to do so and Youwill be obliged to pay it prior to departure. Any such charges, fees or taxes in addition to the Fare may be leviedon You via deduction of such charges from the credit card or debit card used to make Your Booking or at anairport. Failure to make payment may affect Your ability to fly with Us.

5.3 Currency

Fares and charges are payable in any currency in which the Fare is published unless otherwise agreed by Us.

Article 6 Refunds and Cancellation Fees

 ( Please see Статья 6 Возврат денег и сбор за аннулирование брони for flights from Moscow)

6.1 General

We offer fares that are generally non-refundable except as provided in these Terms and Conditions.

All refunds will be subject to the applicable laws, rules and regulations of England and Wales, as well as allEuropean Community Regulations (including but not limited to Regulation (EC) No 261/2004). Refunds willnormally be made in the currency in which the Booking was paid, unless otherwise agreed by easyJet.

Credit card charges and/or fees are not refundable unless the booking is cancelled within 24 hours as providedfor in clause 6.2 below. Any taxes and charges levied against easyJet directly, even if they are based on thenumber of passengers flown, by an airport operator are not refundable.

In circumstances where You accept an alternative to a refund the relevant terms and conditions will apply tothat alternative. A cancellation can only be processed up to two (2) hours prior to the Flight's scheduleddeparture time.

6.2 Cancellations within 24 hours of making the Booking

You may cancel Your Booking within 24 hours of making the original Booking and receive the applicable refund(including APD but excluding the administration fee included in the original price for Your booking).

If You cancel Your Booking within 24 hours after making Your Booking, the refund will be made via credit card,a credit to Your bank account or via cheque. Refunds will not be made in cash.

If the Booking has been made with the Carrier, the Booking may only be cancelled by telephoning the Carrier’sCustomer Service Team.

6.3 Cancellations not made within 24 hours of Booking

If You cancel Your Booking 24 hours after You have made the Booking, no refund will be paid, other than arefund of any APD. If the Booking has been made with the Carrier, cancellations made 24 hours after theBooking’s creation can only be made via telephoning Our Customer Service Team. We do not offer refunds inthe event of passengers being unable to fly owing to any change in personal circumstances, including but notlimited to medical grounds, with the exception of the application of the 24-hour cancellation policy.

6.4 Refunds of APD

If after having made a Booking You do not fly with Us, whether or not a refund or credit to the value of the Fareis payable, You will be entitled to claim a refund of any APD payable by You in accordance with Article 5.2,which as a consequence We have no obligation to pay to any government or other authority on behalf of whichwe collect APD.

6.5 Refund made only to Booker

6.5.1 We shall make a refund straight back either to the original method of payment or a different method ofpayment also in the Booker’s name, if the original method of payment is no longer available.

6.5.2 A refund made to anyone presenting themselves as the Booker, via the use of the relevant Booking(including Booking Reference) or any other documentation provided by Us in relation to the carriage and inrelation to whom We have no reason to believe is not the Booker, shall be deemed a proper refund and shalldischarge Us from liability and any further claim for a refund by the Booker or any Passenger and/or othermember of the booking party.

Article 7 Reservations

7.1 Booking Your Flight

Flights can be booked via the Website, a licensed third party booking system, by phoning Our Customer ServiceTeam or at the airport via Our Sales Desk or Customer Services Desk (where available), but excludes unlicensedbooking systems or travel agencies who create bookings using robotic applications (e.g.: screen scraping).

Your Booking is confirmed when We, or a licensed third party booking system, makes a Booking for You. ThisBooking is then forwarded to You via email, or via a Confirmation Document where the Booking is made at theSales Desk or Customer Services Desk, or via a letter for Your records. It is not necessary for You to reconfirm aFlight for which a Booking has been made.

If You need to change or cancel Your Booking, please refer to Article 6 (Refunds and Cancellation Fees), Article8 (Name Changes), Article 9 (Flight Transfers and Flexible Fares (“easyJet Flexi”)) and Article 14 (Seating).

7.2 Residents of Balearic Islands, Canary Islands and cities of Ceuta and Melilla – Residents’ and Large Families’

Discounts

 Residents of the Balearic Island, Canary Islands and cities of Ceuta and Melilla may be entitled to discounts oncertain Flights. Please see Our Residents’ and Large Families’ Discounts page for more details and eligibility.

7.3 Changes

Subject to the conditions in Article 6 (Refunds and Cancellation Fees), Article 8 (Name Changes), Article 9(Flight Transfers and Flexible Fares (“easyJet Flexi”)) and Article 14 (Seating), you are not entitled to changeYour Booking once confirmed.

7.4 Payment

Fares, all taxes and, in relation to Your Flight, charges relating to Your Booking must be paid in full before aBooking will be made. If such sums have not been paid in full (or appropriate credit arrangements are not madewith Us) when a Booking is made, We may at any time without notice prior to travel cancel the Booking. Wereserve the right to process your payment otherwise than in real time. We may need to contact you in the eventthat the payment fails in order to request that you make payment. If we do not receive payment either within 21days from the time of your booking or at least 6 hours prior to your flight (whichever is sooner), we reserve theright to cancel your booking.

7.5 Fare non-refundable

The Fare will be payable by You if You fail to take Your Flight for which a Booking has been made, except asprovided in Article 6 (Refunds and Cancellation Fees) and Article 15 (Delays, Cancellation and Denied Boarding).

Article 8 Name Changes

8.1 Names of passengers (apart from the Booker referred to in clause 3.1.4 above) may be changed on paymentof a "Name Change" Fee (see Article 8.4) per passenger, per Flight. This can be done more than two hours priorto the Flight’s scheduled departure time via the Website, any licensed third party booking system or bytelephoning Our Customer Service Team or more than one hour prior to the scheduled departure time by goingto the airport Sales Desk or Customer Services Desk.

8.2 If the Booking has been made by the Carrier, changes to the Booking can only be made by the Carrier. If theBooking has been made via a licensed third party booking system, only that licensed third party may make therequested changes.

8.3 Not used

8.4 The fees for name changes made online and for name changes made through the Customer Service Teamvia the Sales Desk or Customer Services Desk at the airport are found in Our Fees and Charges.  

Article 9 Flight Transfers & Flexible Fares (“easyJet Flexi”)

9.1 Flight Transfers

9.1.1 Passengers can transfer Flights (that is, the date and time or the route of the Flight) for an administrationfee per passenger per Flight (see the flight change fee in Our Fees and Charges), plus any difference betweenthe original fare paid and the fare available for the changed Flight at the time the change is made. If theavailable fare is lower than the original fare paid, no refund will be made. 

9.1.2 An online Booking made by a Registered Member can be transferred to another easyJet Flight through theWebsite. The changes must be completed more than two hours prior to the original Flight's scheduleddeparture time and more than two hours prior to the changed Flight’s scheduled departure time. 

9.1.3 A Booking can be amended to transfer to another easyJet Flight by calling Our Customer Service Teamand completing the transfer more than two hours prior to the original Flight's scheduled departure time andmore than two hours prior to the changed Flight’s scheduled departure time, or by going to an easyJet airportSales Desk or Customer Services Desk at the airport (if any) and completing the transfer more than one hourprior to the scheduled departure time of the original Flight and the changed Flight. 

9.1.4 A Booking made by a licensed third party booking system can be transferred to another easyJet Flightthrough that licensed third party booking system; through the Website; or via contact with Our CustomerServices Team . The changes must be completed more than two hours prior to the original Flight's scheduled

departure time and more than two hours prior to the changed Flight’s scheduled departure time. 

9.1.5 The fees for transfers made online and for transfers made through the Customer Service Team via aneasyJet Sales Desk or Customer Services Desk at the airport are found in Our Fees and Charges. If You arriveearly at the airport for Your Flight, then if there is an easyJet Sales Desk or Customer Services Desk open at theairport at the time, You may transfer for free to an earlier Flight on the same day as the Flight booked wherethat earlier Flight has seats available and where it would not cause a delay to its departure, subject to thefollowing:  

(a) You must have already made an outbound Flight with Us on the same booking reference. For additionalconvenience, if Your original point of departure is a London, Paris or Milan airport served by easyJet, whereavailable, We will allow You to return to any London airport (i.e. Gatwick, Luton, Southend or Stansted), anyParis airport (i.e. Paris Charles de Gaulle or Paris Orly) or any Milan airport (Linate or Malpensa), respectively. IfYour original point of departure is a London airport and your destination is an airport in Scotland, then, for yourreturn Flight We will allow You to depart from any airport in Scotland served by easyJet and/or return to anyLondon airport served by easyJet, in each case subject to availability. Likewise, if Your original point ofdeparture is an airport in Scotland and your destination is a London airport, then, for your return Flight We willallow You to depart from any airport in London served by easyJet and/or return to any airport in Scotlandserved by easyJet, in each case subject to availability;

b) You must observe the online check-in, airport procedures and bag drop deadlines for the earlier Flight as setout in Article 12 (Online Check-in and Airport Procedures); and 

(c) We reserve the right to refuse Your request to transfer to an earlier Flight if in Our opinion any of the aboveconditions are not met, or for safety or operational reasons. 

9.1.6 If You arrive late at the airport for Your Flight, provided You arrive within 2 hours of Your original Flight’sdeparture time, You should proceed to the easyJet Sales Desk or Customer Services Desk (if any) to find out ifit is possible to transfer. If an easyJet Sales Desk or Customer Services Desk is open at the airport then, subjectto the payment of a Rescue Fee set out in Our Fees and Charges, we will transfer you to the next Flight that hasseats available and where it would not cause a delay to the Flight’s departure. 

9.2 “easyJet Flexi”

9.2.1 easyJet Flexi is available on all Flights, subject to limited availability per Flight.

9.2.2 If You buy an easyJet Flexi You will be able to make an unlimited number of free changes to the Flighttime in Your original Booking, subject to the changed Flight time falling within a fixed 4 week time window(starting 1 week before the original travel date and ending 3 weeks after the original travel date).

9.2.3 You are also entitled to make an unlimited number of route changes (i.e. changes to the departure ordestination airports of Your original Booking) to an easyJet Flexi Booking without payment of the flight changefee (set out in Our Fees and Charges), provided that:

(a) the changed Flight falls within a fixed 4 week time window (starting 1 week before the original travel dateand ending 3 weeks after the original travel date); and

(b) You pay any difference between the original fare paid and the fare available for the changed Flight at thetime the change is made. If the available fare is lower than the original fare paid, no refund will be made. Routechanges for Flexi Bookings are not available on the Website. See Article 9.2.5 below for the ways that You canmake a route change.

9.2.4 Changes to your easyJet Flexi Booking are subject to seat availability on alternative Flights. You mustcomplete any change to Your easyJet Flexi Booking more than two hours before the scheduled departure timeof Your original Booking and more than two hours before the scheduled departure time of the changed Flight(or more than one hour before the scheduled departure time of the original Flight and the changed Flight if youmake the transfer by going to an easyJet airport Sales Desk or Customer Services Desk at the airport (if any)),otherwise You will forfeit Your ability to make a change. Changes cannot be made within the first 24 hours thatfollow the initial easyJet Flexi Booking.

9.2.5 You can make the changes to your easyJet Flexi Booking using any of the following methods:

(a) except for a route change under Article 9.2.3, an online Flexi Booking made by a Registered Member can betransferred to another easyJet Flight through the Website;

(b) by calling Our Customer Service Team;

(c) by going to an easyJet Sales Desk or Customer Services Desk at the airport (if any); or

(d) a Flexi Booking made by a licensed third party booking system can be transferred to another easyJet Flightthrough that licensed third party booking system; through the Website; or via contact with Our CustomerServices Team.

9.2.6 The easyJet Flexi also entitles You to one piece of Hold Luggage in the hold and Your choice of an UpFront seat, subject to Up Front seat availability, and You will be entitled to join the Speedy Boarding queue atbag drop and for boarding the aircraft. Your one piece of Hold Luggage which is included in the cost of yourBooking, must be requested at the time Your Booking is made. You may select your choice of Up Front seat atany time prior to online check-in, provided that online check-in is completed at least 8 hours prior to departureof Your Flight. Any Additional Services must also be paid for in full at the time the Booking is made.

9.2.7 No extra fees (unless additional services are purchased) shall be added to the easyJet Flexi Fare. Norefund will apply if You are unable to fly.

9.2.8 If You change Your easyJet Flexi Booking flight times You are responsible for making the necessarychanges to Your other arrangements e.g. car hire, insurance, accommodation, whether or not they have beenbooked through easyJet.com. If You have booked Sports Equipment or Hold Luggage, these will move withYour easyJet Flexi Booking change. Please note that any Additional Services will not automatically move withYour easyJet Flexi Booking change. Name changes remain subject to the applicable rules and fees (see Article8 (Name Changes)).

Article 10 Passengers with Specific Requirements - Disability, Medical and Health 

10.1 Passengers with specific requirements include people with a disability such as people with a temporary orpermanent physical impairment (sensory or locomotory), an intellectual impairment or any other type ofdisability. People with disabilities may be elderly and/or may have an illness.

10.2 We are unable to accept carriage of passengers with a disability who require the assistance of acarer/support person unless a carer/support person is travelling with the passenger. You must arrange to beaccompanied by sufficient carer(s)/support person(s) to assist You with Your needs in-flight.

10.3 If You have specific requirements, You should advise Us of those requirements at least 48 hours prior toYour travel. Passengers with specific requirements should ensure that they are at the boarding gate when theannouncement for pre-boarding is made.

10.4 Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted fortravel if both airports can provide the facilities to load / unload the device. Please note that some airports maynot have sufficient equipment for lifting heavy wheelchairs and mobility aids. Notifying Us 48 hours prior toYour departure will enable Us to establish this and use reasonable efforts to accommodate Your needs.

10.5 You must be reasonably satisfied that before You board the aircraft You are medically fit to fly. If You haveany reason to suspect, or ought reasonably to know, that You have a condition which might be exacerbated bythe normal operation of an aircraft or could cause You difficulty if You do not have medical assistance beforethe flight has ended then You should not fly. If you have any doubt whatsoever You are obliged to seekprofessional medical advice before flying with Us. Whenever You are aware of a health condition of the typejust mentioned, but have been advised that You are fit to fly provided certain precautions are taken (forexample, use of medication), it is Your responsibility to ensure that all such precautions are in fact taken before,during and after Your flight, as the case may be and that You are able to produce written evidence of Yourfitness to fly, if requested to do so.

10.6 For more information about Our rules with respect to Specific Requirements, including the carriage ofGuide and Assistance Dogs, please click on the links. If You have a medical illness or condition and areuncertain whether You are able to fly please seek advice from your general practitioner or local doctor.

Article 11 Infants and Children

11.1 Infants

11.1.1 Infants are children under the age of two years on the date of travel.

11.1.2 If an adult is travelling with two infants under the age of two years, one infant must sit on the

accompanying adult’s lap and the other infant must occupy a separate seat and be seated in a suitable childcar seat/restraint device described below next to the accompanying person. The second seat must bepurchased by the accompanying adult.  For safety and operational reasons, certain seats are not available tobe purchased for an infant and only one infant per seating row may be booked to sit on an accompanyingadult’s lap.  Please see Our Allocated Seating FAQs for details.

11.1.3 Infants under two weeks of age will not be accepted for travel.

11.1.4 Children aged two years or over must occupy their own seat and pay the same Fares as adults.

11.1.5 It is the accompanying person's responsibility to ensure that the infant or child is adequately secured inthe aircraft seat. We recognise the Child Restraint System (CARES) as an approved child restraint system.

11.2 Children

11.2.1 We do not accept Minors to travel without a person aged 16 years or older who will take responsibility forthat Minor. In all circumstances the Booking must be made by someone who is 18 years or older in accordancewith Article 3 (Applicability).

11.2.2 Under no circumstance may a passenger be asked to accept responsibility during a Flight for anunaccompanied minor. ID requirements for Infants and Children may vary from country to country. Inaccordance with Article 13.2 below, it is Your responsibility to ensure that all Passengers on the Booking areproperly documented. Please see Our specific child ID requirements page for more details.

11.2.3 We will accept Minors travelling in groups of 10 or more provided there is a minimum ratio of one (1) adultfor every ten (10) Minors. In these instances an adult is considered to be anyone aged 16 years or above. AllMinors need to be recorded on the Booking as such due to safety restrictions as to where on the aircraft they,and therefore their parents and/or guardians, may be seated.

Article 12 Check-in and Airport Procedures

12.1 Online Check-in

12.1.1 We are an online check-in only airline.

12.1.2 Prior to arriving at the airport for Your scheduled flight, You must check-in online and either print Yourboarding pass or download a mobile boarding pass if you are  flying from an airport where they are accepted.To check-in online, you must go on our website and click on the ‘Manage Bookings’ section on the top right-hand side of the homepage, enter the booking reference details you received when booking your flight(s) andfollow the onscreen instructions. You must complete the online check-in for Your scheduled Flight(s) between30 days and 2 hours before the scheduled departure of Your Flight. Once You have checked-in online, Youmust also either print Your boarding pass or, if you are flying from an airport where they are accepted,download a mobile boarding pass and take it to the airport with You. You will also be able to check-in onlineand print Your boarding pass or download a mobile boarding pass (if you are flying from an airport where theyare accepted) for any subsequent flight(s), including Your return flight, which are scheduled to depart within 30days. Find out whether mobile boarding passes are accepted at the airport you are flying from.     Please note that Airports will only accept mobile boarding passes which have been downloaded to Your mobilephone or tablet using the easyJet App. Airports will not accept pdf versions of Your boarding pass downloadedto a mobile phone or tablet and may not allow You to pass through security or board Your flight if You presenta pdf version of Your boarding pass on a mobile phone or tablet.   12.1.3 If you changed the details of your Flight(s) (including but not limited to the passenger’s name, passport orother identification document information, date and/or destination), added an infant, requested specialassistance and/or booked a seat through seat allocation (or any other services offered by us) since you bookedYour Flight(s), You will need to check-in online again and print a new boarding pass or, if these are available atthe airport you are flying from, download a new mobile boarding pass for Your Flight(s), as Your originalboarding pass will no longer be valid, you must be in possession of Your printed boarding pass or mobileboarding pass when You arrive at the airport.

12.1.4 If Your Flight has been delayed or cancelled or if You have transferred to another flight, You will need tocheck-in online again and print off a new boarding pass or, if these are available at the relevant airport,download a new mobile boarding pass as the original boarding pass will no longer be valid. If you’re already atthe airport when your flight is delayed or cancelled, please go to the Bag Drop, Sales Desk or CustomerServices Desk where one of our representatives will assist you.

12.2 At the airport

12.2.1 You must arrive at the airport sufficiently in advance of the scheduled Flight departure time to permitcompletion of Government formalities and security procedures. Government formalities and securityprocedures may vary at different airports and for particular Flights. It is Your responsibility to ensure that Youcomply with these formalities and procedures, details of which will be available at the time Your booking ismade.

12.2.2 On arrival at the airport, if You are travelling with hand baggage only, You should proceed straightthrough the security screening point and any customs/immigration area to the departure gate.

12.2.3 If you have Hold Luggage, You must proceed to the bag drop desk area upon arrival at the airport tosubmit Your Hold Luggage. Bag drop desks open two hours and close 40 minutes prior to your scheduledFlight. You must ensure that you have submitted Your Hold Luggage more than 40 minutes prior to thescheduled time of departure of your Flight or Your Hold Luggage will not be accepted for carriage. From someairports where we operate longer Flights, including but not limited to airports in Israel, Jordan, Egypt andMorocco,  You must have submitted Your Hold Luggage more than 60 minutes before the scheduled departureof Your Flight for it to be accepted. Please check Your Confirmation Document for these limited exceptions.

12.2.4 When arriving at the gate, You will be required to present certain information relating to Your Flight andYour identity. This will include Your boarding pass for Your Flight  and an acceptable form of photographicidentification. Details of these identification requirements, necessary for all Flights (both international anddomestic), are stated in Article 13 (Documentation and Other Requirements) of these Terms and Conditions.

12.3 Pre-booked Assistance

12.3.1 If You have pre-booked assistance to get to the gate, please advise either a member of Our Airport Staffat our Sales Desk or Customer Services Desk, or proceed to the pick-up point provided by the nominatedAirport Authority when You arrive at the airport and they will organise the assistance for You. Please rememberto allow extra time for this.

12.3.2 If You are travelling with a wheelchair or are accompanied by a Guide or Assistance Dog, please advise amember of Our Airport Staff as soon as You arrive at the airport to ensure that Our staff are aware of Yourrequirements and the assistance that You will need. You should ensure that You arrive at the airport withsufficient time to go through airport security and get to the boarding gate in time for Your flight.

12.3.3 We recommend that You arrive at the airport 90 minutes before the scheduled time of departure of YourFlight but in any event, You must arrive more than 40 minutes before the scheduled time of departure of YourFlight otherwise We will not be able to accept You (or Your wheelchair or Guide or Assistance Dog) for carriage.From some airports where we operate longer Flights, We reserve the right not to accept You for travel if Youare at the airport less than 60 minutes before the scheduled departure of Your Flight. Please check YourConfirmation Document for these limited exceptions.

12.3.4 We will use our best endeavours to pre-board You after Speedy Boarding, but in advance of otherpassengers so that the cabin crew can provide You with a pre-flight safety briefing. If You need to be pre-boarded, please advise the Our Airport Staff when You arrive at the airport.

12.3.5 Please note that easyJet operates a strict pre-boarding policy. A person who is pre-boarded may beaccompanied by a maximum of one traveller who is the appointed guardian, parent, carer, support person ortravelling companion and any siblings under the age of 10. For further details please refer to Article 10(Passenger with Specific Requirements – Disability, Medical and Health) and the Specific Requirements page.

12.3.6 The provision of assistance through the airport, onto the aircraft, off the aircraft and through the arrivalsprocess at the destination is the responsibility of the relevant Airport Authority. Concerns about the level ofservice provided should be directed to the Airport Authority as appropriate.

12.4 All Passengers

12.4.1 Please note: You must present Yourself at the boarding gate no later than 30 minutes prior to scheduledtime of departure or You may not be accepted for travel, and will forfeit Your seat even if You have purchasedeasyJet Flexi, Extra Legroom or Up Front seats, or if you are an easyJet Plus! Cardholder where SpeedyBoarding applies. It is recommended that You present Yourself at the boarding gate ready for boarding no laterthan 40 minutes before the scheduled departure time of Your Flight.

12.4.2 Your passport and travel documents will be checked as You go through the security screening point atthe airport and again before You board the aircraft.

12.4.3 If You present Yourself at the boarding gate outside the time restrictions outlined in this Article 12 (OnlineCheck-in and Airport Procedures), or You are improperly documented and not ready to travel, We may refuseto carry You and You will forfeit Your seat and any right to compensation, subject to any passenger rightspursuant to any international or domestic laws or regulations to the contrary. For the avoidance of doubt thisincludes if You fail to submit or present information required in relation to Advanced Passenger Informationregulations. Details of Our Advanced Passenger Information requirements are specified in Article 27 (AdvancedPassenger Information). In these circumstances, proceed to Our Sales Desk or Customer Services Desk in theairport (where available) and speak with Our representative who may be able to help You. In some limitedcircumstances You may be able to transfer on to a later Flight in accordance with Article 9 (Flight Transfers andFlexible Fare (“easyJet Flexi”)).

Article 13 Documentation and Other Requirements

13.1 Photographic ID Requirements

13.1.1 The airline requires all passengers to provide photographic ID at check-in on all Flights including domesticservices. Passengers who use the online check-in service will be required to provide photographic ID at theboarding gate.

13.1.2 Generally, on domestic flights only, children under 16 years of age are not required to providephotographic identification to travel if they are accompanied by an adult. If the children are between the agesof 14-15 years and are travelling unaccompanied, a form of photographic identification will be required. Pleasesee Our child ID Requirements page for more details about specific ID requirements. For international flightssee Article 13.1.3 below.

13.1.3 All International Flights The documentary requirements for passengers on international Flights (including within the EU) are a validpassport or in some circumstances, a valid EU national identity card will be accepted provided it is supportedby any other relevant documentation such as visas, where applicable. An expired passport or expired EUnational identity card is not a valid form of identification on any international Flight. If You are not a national ofan EU member state and will be travelling into the EU, it is Your responsibility to ensure that Your traveldocuments are valid for at least three (3) months from Your departure date from the Schengen territory fromwhich You departed.

13.2 Documents and responsibility

You are solely responsible for complying with all laws, regulations, orders, demands and requirements of anycountries to be flown from and into and for compliance with Our Terms and Conditions and instructions givenby Us. We shall not be liable in any way whatsoever to You in connection with obtaining necessary documentsor complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally orin writing or otherwise, or for the consequences to You resulting from Your failure to obtain such documents orto comply with such laws, regulations, orders, demands, requirements or instructions. Despite Article 27(Advanced Passenger Information) which describes the Advanced Passenger Information (including Yourpassport data) that the Carrier must provide to destination airports in advance of Your Flight, it remains Yoursole responsibility to ensure that You are eligible to enter any State or Territory and the provision of thisinformation by the Carrier to destination airports does not imply any acceptance or eligibility for You to enterany State or Territory.

13.2.1 Travel Documents

You are responsible for obtaining and must possess and have available for presentation as required all traveldocuments (including Your Confirmation Document) and all entry and exit, health, medical and otherdocuments required by any applicable laws, regulations, orders, demands or requirements of the countries tobe flown from and into. Subject to any applicable passenger rights pursuant to any international or domesticlaws or regulations to the contrary, We reserve the right to refuse carriage to any Passenger we reasonablybelieve has not complied with, or whose documents do not comply with, such applicable laws, regulations,orders, demands or requirements.

13.2.2 Refusal of Entry

You agree to pay the applicable Fare and/or penalties or fines whenever We, on order of any Government orimmigration authority, are required to return You to Your point of origin or elsewhere, owing to Yourinadmissibility into a country, regardless of whether it is a transit or destination port. In such circumstances Wewill not refund to You any fare paid for the relevant Flights with Us (including any Flights that You are unable touse as a result of Your refused entry). Any such costs incurred by us on Your behalf may be levied on You via

deduction of such costs from the credit card or debit card used to make Your Booking.

13.2.3 Passenger Responsible for Fines, Detention Costs, etc

If We are required to pay or deposit any fine or penalty, or to incur any expenditure, by reason of Your failure tocomply with any applicable laws, regulations, orders, demands or other travel requirements of the countries tobe flown from and into or to produce the required documents, You shall on demand reimburse to Us anyamount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditurethe value of any carriage unused by You, or any other credits (e.g. gift vouchers, credit vouchers, etc) held inYour favour. We may also levy on You via deduction of such costs from the credit card or debit card used tomake Your Booking.

13.2.4 Security Inspections

You shall submit to any security screening checks or requirements placed on passengers by Government orairport officials or by Us. This shall include all information We are required to produce to comply with AdvancedPassenger Information requirements (see Article 27 (Advanced Passenger Information)).

Article 14 Seating

14.1 General

easyJet operates an allocated seating system, according to which seat You have selected, or which has beenpre-selected for You, You will be allocated a boarding group on check-in, either online or at the airport.  easyJetoperates a priority boarding system.

14.2 Boarding

14.2.1 Once onboard, seats You may have chosen may need to be changed for operational or safety reasons. Please follow the instructions of the cabin crew in this regard (see Article 14.3 (Seating, Seating Exceptions)below).

14.2.2 We appreciate that there are some passengers who require specific assistance with boarding andseating. Please advise Our check-in and gate staff of Your requirements and We will do Our best to providemore time for You to board and be seated. Please refer to Article 10 (Passengers with Specific Requirements –Disability, Medical and Health) and the Specific Requirements page for further information.

14.3 Seating exceptions

14.3.1 For safety reasons, there are some seats that are not suitable for all passengers. These are located in thefront row of the aircraft, at the overwing exits, and in the last row. Anyone seated in these seats may berequired, and must be physically able, to assist the cabin crew in the highly unlikely event of an emergencyevacuation. For more information about this please see Our Allocated Seating FAQs.

14.3.2 We reserve the right to re-allocate seats for safety or operational reasons.

14.4 Speedy Boarding

14.4.1 Where You have purchased an Extra Legroom seat, an Up Front seat, an easyJet Flexi Fare or you are aneasyJet Plus! Card holder, You will be entitled to join the Speedy Boarding queue at check-in and for boardingthe aircraft.  Passengers who are entitled to Speedy Boarding are also referred to in this section as the ‘SpeedyBoarding Group’ or the ‘Speedy Boarders’. For more information about Speeding Boarding please see OurFAQs.

14.5 Allocated Seating

14.5.1 On all Flights, We operate a system of pre-allocated seating (“Allocated Seating”),  For further information about Allocated Seating please see our FAQs., or contact our Customer Services Team.

At the time of Booking, or at any time in advance of online check-in, subject to availability, You will be given theoption to purchase online or through our Customer Service Team a pre-selected seat according to the seattype as set out in the table below.

Seat Type

A319 First Row (Extra Legroom)     Row 1 (Note: Row 1D, E, F is the bulk-head)

  Overwing (Extra Legroom) Rows 10 & 11Up front Rows 2 to 5 inclusiveRemaining seats Rows 6 to 9 and 12 to 26 inclusive

A320    First Row (Extra Legroom)   Row 1 (Note: Row 1 D,E,F is the bulk-head)   Overwing (Extra Legroom) Rows 12 & 13

Up front     Rows 2 to 6 inclusiveRemaining seats     Rows 7 to 11 and 14 to 31 inclusive

You will be given the option to purchase online or through our Customer Services Team a pre-selected seat onthe charge basis as set out in Our Fees and Charges page. Allocated Seating charges will be calculated inaccordance with the applicable Tariff available on the date the purchase of Allocated Seating is made for theFlight or Flights concerned. The amount of the Allocated Seating Charge shall vary between both the differentcategories of seating (i.e. First Row, Overwing/Up Front and other seats) and the specific flights on a Booking.Please see Our Fees and Charges page for more information on the ranges of Allocated Seating Charges. 

If You do not opt to select a seat prior to or when you check-in online for your flight, We will allocate a seat forYou automatically and free of charge.

14.5.2 If You have booked an Extra Legroom Seat, Up Front Seat, an easyJet Flexi Fare or You are an easyJetPlus! Card holder, You will automatically be entitled to join the Speedy Boarding queue at the bag drop desk and for boarding the aircraft..

14.5.3 We will aim to seat families and groups who have not chosen to purchase pre-selected seats, togetherwherever possible, provided that they have all Booked on the same Booking, but this cannot be guaranteed.For safety reasons, passengers travelling with infants will only be permitted to pre-select certain seats.

14.5.4 Allocated Seating Charges are non-refundable and non-transferrable in the event of cancellation ortransfer by You.  Allocated Seating Charges will be refunded should We cancel Your Allocated Seating Flight.

14.5.5 We reserve the right to amend your seat selection for operational or safety reasons. Should We need toamend Your seat selection, but are unable to honour that seat selection by providing a seat in the same orhigher Band that You have purchased, then You will be entitled to a refund of the Allocated Seating Charges.

14.5.6 We will endeavour to select a seat that is appropriate to the needs of any passengers requiring SpecialAssistance.

Article 15 Delays, Cancellation and Denied Boarding

15.1 Schedules

15.1.1 Without prejudice to any applicable passenger rights pursuant to any international or domestic laws, timesshown in timetables, schedules or elsewhere are not guaranteed and form no part of the contract of carriage.

15.1.2 Unless caused by Our negligent or intentional act or omission, We shall not be liable for errors oromissions in Our timetables or other publicly released timetables as to the dates or times of departure or arrivalor as to the operation of any Flight.

15.2 Changes of Schedules, Cancellation, Delay and Denied Boarding At any time after a Booking has beenmade, We may change Our schedules and/or cancel, terminate, divert, postpone, deny boarding or delay anyFlight where We consider this to be justified by circumstances beyond Our control or for reasons of safety. Theprovisions governing cancellations, delays and denied boarding are set out in the Convention and whereapplicable Regulation (EC) 261/2004. Further information about Your rights and support informationfor disrupted services is available on Our website.

15.3 Informing the Booker Where a cancellation or significant alteration is made to Our schedule, We will usereasonable efforts to inform the Booker as soon as reasonably practicable of any such cancellation oralteration, who in turn undertakes to advise all other Passengers/members of the group.

15.4 Fraud or Unlawful Activity

Payments must be authorised by the cardholder named in the Booking. We withhold the right to cancel YourFlight without prior notice if:

15.4.1 You cannot provide, when questioned, contact information for the cardholder in order for Us to carry outsecurity checks;

15.4.2 the cardholder did not authorise the payment and claims that the Booking is fraudulent;

15.4.3 We reasonably suspect that the cardholder or passenger is connected to other fraudulent activity.

Suspected Fraud

15.4.4 From time to time We are asked by banks and card issuers to investigate transactions which thecardholder believes to be fraudulent. If in the course of such investigation We reasonably establish that acardholder has claimed a transaction to be fraud in error, then the Booking will be subject to further internalchecks. Any future bookings connected to such cardholder details may be denied until such time as anyoutstanding monies owed to Us relating to the error are recovered.”

15.5 You agree to contact easyJet about any claim via Our Customer Services Team prior to initiating any claimin the courts. The purpose of this clause is not to fetter Your right to legal recourse through the courts, tribunalor any form of alternative dispute resolution. Rather this is to ensure that the quickest and most cost effectiveroute for both parties is attempted first. This will save both You, Us and the civil courts time and money. Inreturn We will endeavour to reply to Your request within 28 days.

Article 16 Liability

16.1. Our Terms and Conditions These Terms and Conditions govern Our liability to You. The liability of any othercarrier on whose ticket or Booking You are travelling will be determined by its own conditions of carriage.

16.2 Governed by the Convention Carriage by Us is subject to the rules and limitations relating to liabilityestablished by the Convention unless such carriage is not international carriage to which the Conventionapplies, in which case any other applicable laws shall apply.

16.3. Passenger death or injury

The following conditions apply to all carriage of Passengers by Us:

16.3.1 We shall be liable to You in the event of an accident resulting in Your death or other bodily injury whilst onboard an aircraft operated by Us or in the course of any of the operations of embarking or disembarking.

16.3.2 The amount of damages payable by Us is not subject to any financial limit (be it defined by any applicablelaw, the Convention or contract) save that where the Convention applies and if proven damages exceed 113,100Special Drawing Rights, We can exclude liability if We prove that either such damage was not due to Ournegligence or other wrongful act or omission or that of Our servants or agents or that such damage was solelydue to the negligence or other wrongful act or omission of a third party.

16.3.3 If We prove that the damage was caused, or contributed to, by the negligence or other wrongful act oromission of the deceased or injured Passenger We may be exonerated wholly or in part from Our liability inaccordance with applicable law.

16.3.4 In the event of an aircraft accident resulting in the death or other bodily injury to a Passenger whilst onboard an aircraft operated by Us or in the course of embarking or disembarking, We shall without delay, and inany event no later than 15 days after the identity of the natural person(s) entitled to compensation has beenestablished (by a court or otherwise), make such advance payments as may be required to meet the immediateeconomic needs of that person on a basis proportional to the hardship suffered, provided that in the event ofdeath the advance payment will not be less than the equivalent of 16,000 Special Drawing Rights perPassenger.

16.3.5 Any advanced payment paid pursuant to 16.3.4 above:

(a) shall not be construed as an admission of liability by Us and is made without prejudice to any defence whichWe are entitled to assert; (b) may be offset against any subsequent sums payable on the basis of Us being held liable; (c) is not returnable unless We subsequently prove that: (1) the damage was caused, or contributed to, thenegligence or other wrongful act or omission of the deceased or injured Passenger; or (2) the person whoreceived the advanced payment caused, or contributed to, by the damage by negligence or other wrongful actor omission; or (3) the person who received the payment was not the person to whom such compensationshould properly have been paid.

16.3.6 Save to the extent that applicable law may otherwise provide, where any advanced payment paidpursuant to 16.3.4 above, or any part thereof, is returnable to Us pursuant to 16.3.5 above, the person whoreceived the payment concerned shall make the repayment to Us immediately upon the relevant proof being

established (in a court or otherwise), together with interest calculated from the date of receipt of the paymentby that person until the date of repayment to Us, at the then current judgment rate applicable in the courthaving jurisdiction.

16.3.7 In respect of any advance payment to be made pursuant to 16.3.4 above, or any figure expressed in localcurrency to an amount in Special Drawing Rights, the amount of local currency shall be calculated at theprevailing rate set by the International Monetary Fund for the relevant dates.

16.4 Passenger Delay

In addition to any applicable liabilities referred to in Article 15.2, in accordance with the Convention, We shall beliable to You for damages arising as a result of You being delayed, up to the limit of Our liability under theConvention, being 4,694 Special Drawing Rights. We shall not be liable to You if We took all reasonablemeasures to avoid the damage or it was impossible to take such measures.

16.5 Damage to Baggage

The following conditions apply to all carriage of Baggage by Us:

16.5.1 in respect of Hold Luggage, We shall be liable to You for its destruction, loss or damage during the time itwas in Our charge and to the extent that damage did not result from the inherent defect, quality or vice of theBaggage;

16.5.2 We shall not be liable to You for damage due to over-packing, damage to handles of all types, wheels,feet and pockets or for the loss of pull straps, security straps, and external locks.

16.5.3 We are not liable for any damage to Your Cabin Baggage to the extent caused or contributed to by Yournegligence;

16.5.4 Our liability to You in respect of Baggage shall be limited to a maximum of 1,131 Special Drawing Rightsper Passenger unless (a) it is proven that the damage resulted from Our act or omission or that of Our servantor agent and was done with intent to cause damage or recklessly and with knowledge that damage wouldprobably result, and in the case of such an act or omission by a servant or agent, it is also shown that Ourservants or agents were acting within the scope of their employment.

16.5.5 Special Drawing Rights shall be converted into the appropriate national currency as at the date ofjudgment or settlement.

16.5.6 We are not liable in any event in respect of loss or damage to Baggage which is not permitted to becarried pursuant to Article 20 (Dangerous Goods) or for any fragile, valuable, perishable articles or articles notpacked in suitable containers that have been packed in Your Baggage contrary to the requirements of Article19.12 (Baggage, Items Unacceptable as Baggage).

16.5.7 Our liability to you under 16.5.4 above shall be limited to a maximum of 1,131 Special Drawing Rights perPassenger unless a higher value (up to a maximum of £2500) is declared when dropping off Your Hold Luggagewith Us and a supplemental fee paid according to our applicable tariff (see Fees and Charges), in which caseour liability shall be limited to such higher declared value (subject to such higher sum being limited to the valueof the Passenger’s actual interest in delivery at destination). A declaration can only be made at the time oftravel at our Sales Desk or Customer Services Desk. We reserve the right to check whether any value declaredadequately reflects the Hold Luggage content. We also have the right to provide proof, in the event of damage,that the amount declared was higher than the genuine interest at the time of delivery.

16.6 No Further Liability

Other than specified in these Terms and Conditions, We exclude all liability for any costs, expenses, losses ordamages whatsoever that may arise in any way in connection with the carriage.

16.7 General

16.7.1 We are not liable for damage arising from Our compliance with any laws or Government regulations,orders or requirement, or from Your failure to comply with the same.

16.7.2 Any exclusion or limitation of Our liability shall apply to and be for the benefit of Our agents, employeesand representatives and any person/entity whose aircraft is used by Us and such person's/entity’s agents,employees and representatives to the same extent as they apply to Us. The aggregate amount recoverablefrom Us and from such agents, employees, representatives and person/entity and such person's/entity’s

agents, employees and representatives shall not exceed the amount of Our limit of liability, if any.

16.7.3 We shall not be liable for punitive, indirect or consequential damages of any nature whatsoever andhowsoever arising. Unless expressly provided in these Terms and Conditions, nothing shall waive any exclusionor limitation of Our liability under the Convention or applicable laws and to the extent consistent with theConvention, in no event will Our obligations exceed any liability specified in these Terms and Conditions.

Article 17 Passenger Claims 

17.1 Personal Injury or Death claims

If:

(a) You have a claim for personal injury; or

 (b) Your personal representative has a claim for Your death, You or Your personal representative, asapplicable, should notify Us in writing as soon as possible.

 17.2 Baggage Claims

17.2.1 If You receive Your Hold Luggage without making a complaint, it will be reasonable evidence that the HoldLuggage was delivered in good condition and according to these Terms and Conditions, unless You proveotherwise. We will not be liable for normal wear and tear of Baggage such as small scratches, scuffs, dents andcuts.

17.2.2 If Your Baggage is damaged, lost or delayed during an easyJet Flight, You must advise a member ofeasyJet Airport Staff at the arrival airport as soon as You are aware that it has been damaged, lost or delayed.

17.2.3 If Your Baggage is delayed for more than 24 hours on an outbound Flight, You can spend a reasonableamount (up to £25 per day per person) on essential items, for a maximum of three days.

17.2.4 To claim this allowance You must write to Our Customer Services Team within 21 days of the relevantFlight at the address provided to You by the easyJet handling agent at the airport where the delay is reported.All claims must be supported by documentary evidence of purchases made (e.g. receipts).

17.2.5 In any event, any claim for damage to, loss or delay of Baggage must be made in writing to easyJet withinthe following timeframes:

(a) in the case of damage to Baggage, as soon as You discover the damage after You have received theBaggage, and at the latest within 7 Days; and

(b) in the case of delay, within 21 Days from when the Baggage has been made available to You.

17.3 Limitation of Claims

Any action in court to claim damages and/or compensation must be brought within two years of the date ofarrival of the aircraft at its destination, or the date on which the aircraft was scheduled to have arrived, or thedate on which Your carriage by easyJet ceased. The method of calculating the period of limitation shall bedetermined by the law of the court where the case is heard.

Article 18 Conduct Onboard and at the Airport and the Right to Refuse Carriage 

18.1 General Requirements

18.1.1 Passengers are reminded that in accordance with applicable local and foreign laws, the captain is incommand of the aircraft and every person on board shall obey his or her lawful commands. All Our captains aregiven authority to direct Passengers who misbehave, are disruptive, or otherwise cause problems to resolve theissues as best they can in all the circumstances. This may include the use of physical restraint and, wherepossible, removal from the Flight of such persons.

18.1.2 If You conduct Yourself on board the aircraft or at the airport so as to:

(a) endanger the aircraft or any person or property on board or at the airport; or

(b) obstruct the crew or Airport Staff in the performance of their duties; or

(c) fail to comply with any instruction of the crew or Airport Staff; or

(d) use any threatening, abusive or insulting words towards the crew or Airport Staff or behave in any of theseways towards the crew or Airport Staff; or

(e) behave in a disorderly, unpredictable, unsafe or aggressive manner or in a manner to which anotherPassenger may reasonably object,

We may take such measures as We deem necessary to prevent continuation of such conduct, including Yourrestraint or removal from the aircraft or the airport, as well as termination of Your continued travel on a Flight.You may be prosecuted for offences committed on board the aircraft or at the airport. You will indemnify Us forall costs arising from Your improper conduct on board the aircraft or at the airport. If a diversion has beennecessitated by a Passenger’s behaviour, resolution of the issue may involve handing over those Passengers tosecurity or legal enforcement agents at the diversion point.

18.1.3 If as a result of Your conduct We decide to divert the aircraft for the purpose of offloading You, then Youmust pay to Us all costs and expenses which We incur of any nature whatsoever as a result of, or arising out of,that diversion. If a passenger causes any damage whatsoever or his or her actions cause easyJet to incur anycosts, easyJet will hold that person or persons liable for any costs, damages or resulting liabilities incurred. Anysuch costs incurred by Us as a result of the provisions in this Article may be levied on You via deduction of suchcosts from the credit card or debit card used to make Your Booking

18.1.4 In accordance with UK civil aviation safety requirements, all easyJet Flights are non-smoking. Passengersshould note that smoking is strictly forbidden and measures will be taken to stop any Passenger smoking onboard an easyJet aircraft.

18.1.5 At Our discretion, easyJet will supply and serve, where appropriate, alcoholic beverages to Passengersonboard. However, Passengers are prohibited from consuming alcoholic beverages on easyJet Flights wherethe Passengers or other third parties have supplied the alcohol.

18.2 Right to refuse carriage

We may refuse to carry You or Your Baggage for reasons of safety or:

18.2.1 if such action is necessary in order to comply with any applicable laws, regulations or orders of any Stateor country to be flown from or into, including laws or regulations relating to Advanced Passenger Informationrequirements (see Article 12 (Check-in and Airport Procedures) and Article 27 (Advanced PassengerInformation)); 

18.2.2 You or Your Baggage, or carrying You or Your Baggage, may put the safety of the aircraft or the healthor safety of any person in the aircraft in danger or at risk;

 18.2.3 You are drunk or under the influence of alcohol or drugs in the airport or on board;

18.2.4 You are, or there is good reason to believe You are, in unlawful possession of drugs;

18.2.5 Your mental or physical state is a danger or risk to Yourself, the aircraft or any other person on it;

18.2.6 You have a medical illness or condition that requires a certificate from your general practitioner or localdoctor confirming your fitness to fly;

18.2.7 You have used threatening, abusive or insulting words to, or have behaved in a threatening, abusive orinsulting manner towards, a member of easyJet staff, crew or Airport Staff or a fellow passenger;

18.2.8 You have made a bomb threat against easyJet;

18.2.9 You have committed a criminal offence during the Booking process, the check-in or boarding process oron board the aircraft prior to take-off;

18.2.10 You require specific assistance outside the services easyJet offers to people with a disability (see Article10 (Passengers with Specific Requirements – Disability, Medical and Health) and Our Specific Requirementspage); or

18.2.11 You cause harm, injury or threaten to cause harm or injury to other Passengers, crew, Airport Staff; or

18.2.12 You are a hazard or risk to Yourself or other persons or to property;

18.2.13 You have committed misconduct on a previous Flight and Your continued demeanour suggests thatsuch conduct will be repeated;

18.2.14 You have not observed Our instructions with respect to safety or security, either on board or at theairport;

18.2.15 You have refused to submit to a security check of Yourself or Your Baggage;

18.2.16 the applicable Fare or any charges or taxes payable have not been paid, or credit arrangements agreedbetween Us and You (or the person paying the Fare) have not been complied with;

18.2.17 You are not properly documented;

18.2.18 any documentation presented by You:

 (a) has been acquired unlawfully or has been purchased from an entity other than Us or Our authorised agent;or

(b) has been reported as being lost or stolen; or

(c) is counterfeit or the subject of payment fraud; or (d) has been altered by anyone other than Us or Ourauthorised agent, or has been mutilated;

in which case We reserve the right to retain such documentation; or

18.2.19 the person presenting at the desk for Bag Drop or boarding gate cannot prove that he is the personnamed as the Passenger on the Confirmation Document or named in the Booking. We reserve the right toretain a printed copy of such Confirmation Document in these circumstances.

18.3 In any of the situations outlined above, We may remove You from a Flight, even after You have boarded,without any liability on Our part and We may cancel any subsequent Flights contained in Your Booking. Norefunds will be paid in any of these circumstances.

Article 19 Baggage

19.1 Infants

Infants who share Your seat will have a Hold Luggage allowance.  

19.2 Security

19.2.1 Passengers and their Baggage will be subjected to security screening at the airport.

19.2.2 Government and/or Airport Authority requirements applicable to Baggage, particularly Cabin Baggage,are subject to change at short notice. As a result, additional restrictions upon the carriage of Baggage may beimposed upon Your Hold Luggage or Cabin Baggage by regional or national government or Airport Authoritiesbetween the time of Your Booking being made and the date of Your travel. These requirements will apply toYour Baggage at these airports, even though these requirements may differ from those set out in these Termsand Conditions and/or Our applicable policies. Where a local Airport Authority allows more items to be carriedeither in the hold or the aircraft cabin than allowed by Us, You remain bound by these Terms and Conditions.

19.3 Cabin Baggage

19.3.1 unless you are an easyJet Plus cardholder, have purchased a Flexi Fare or an upfront or extra legroomallocated seat (and who are permitted to bring an additional small bag not more than 45 x 36 x 20cm inaddition to the bag described below), you passengers are permitted one piece of Cabin Baggage which mustcomply with the following criteria:

• The maximum dimensions of the Cabin Baggage may not be any larger than 56x45x25cm (including wheels,pockets and handles). However, due to restrictions on available space in the aircraft cabin on many busyFlights, We reserve the right to place any Cabin Baggage in the hold. Dimensions given include handles,pockets and wheels, (See Cabin Baggage FAQ) • All Cabin Baggage must easily fit within the size dimensions of the Baggage size gauges provided at our BagDrop desks at the airport and at the departure gates. • No weight restriction applies to the one item of Cabin Baggage within reasonable limits - i.e. a passengermust be able to place and retrieve the one item of Cabin Baggage safely in the overhead storage lockers

without assistance. On occasion it may be necessary to impose a weight limit for operational reasons. In thisinstance Your Cabin Baggage will be placed in the aircraft hold at no additional charge provided You havecomplied with all applicable Baggage requirements and limitations contained in Our Terms and Conditions. • Any handbag, briefcase and/or laptop bag must be carried within the allowance of one permitted piece ofCabin Baggage unless you are an easyJet Plus cardholder or have purchased a Flexi Fare or upfront or extralegroom allocated seat. • An overcoat, shawl, umbrella or walking stick and one bag of goods purchased after You have cleared thesecurity screening point at the departure airport may also be carried in addition to the allowance of one item ofCabin Baggage.

19.3.2 Where the limits set out in Article 19.3.1 are more restrictive at the destination point, We will advise Youvia email.

19.3.3 Unless We give Our express prior permission, You are prohibited for reasons of safety from operatingwhilst on board any transmitting electronic equipment or similar devices except hearing aids and heartpacemakers. Any non-transmitting devices or transmitting devices where that function can be switched off canbe used during the Flight. Transmitting devices can be used when the aircraft doors are open and include, butare not limited to, portable radios and recorders, mobile and cellular telephones, laptop computers, cassetteand CD, DVD and MP3 players, electronic games, radio controlled toys and walkie-talkies. Whilst chemicaloxygen generators are not allowed on board, We do permit the onboard carriage of small compressed oxygenor air cylinders or battery operated oxygen concentrators (subject to size limitations). For further informationregarding approved devices on board (see Article 10 (Passengers with Specific Requirements – Disability,Medical and Health)).

19.3.4 You will be permitted to carry hot beverages on board (including coffee or tea purchased in the airport)that have a lid. Alcohol may be carried on board but You will only be allowed to consume alcohol that has beenpurchased from the onboard bar (see Article 18.1.5 (Conduct Onboard and Right to Refuse Carriage, GeneralRequirements).

19.3.5 Not used

19.3.6 If You exceed Your Cabin Baggage allowance, You will be required to submit at the bag drop desk or atthe boarding gate  any additional and/or oversized bags as Hold Luggage to be carried in the aircraft hold. Youwill be charged a Hold Luggage fee per item and any applicable Excess Weight fees per kilo as set out in OurFees and Charges.  

19.3.7 If You fail to comply with this requirement and We discover that You have exceeded Your Cabin Baggageallowance at the departure gate, in addition to any applicable Hold Luggage fees charged per item, You willalso be charged Excess Weight fees per kilo plus a Gate Baggage fee per item as set out in Our Fees andCharges. Your bags will then be tagged as Hold Luggage and placed in the aircraft hold.

19.4 Hold Luggage

19.4.1 Hold Luggage must have Your name or other personal identification affixed securely to it.

19.4.2 Upon delivery to Us of Hold Luggage, We shall take custody of, and issue a Baggage Identification Tagfor each piece of Hold Luggage.

19.4.3 Subject to any applicable passenger rights pursuant to any international or domestic laws or regulationsto the contrary, Hold Luggage will be carried on the same aircraft as You unless for safety, security oroperational reasons, We need to carry it on the next Flight available, where possible, or on an alternative Flight.If Your Hold Luggage is carried on a subsequent Flight We will deliver it to You as soon as reasonablypracticable unless any applicable law requires You to be present for customs clearance.

19.4.4 Generally, each individual item of Hold Luggage should not exceed the total dimensions (that is, length +width + height) of 275cm, except for items accepted for carriage as Sporting Equipment (see Article 19.6(Baggage, Sports Equipment below). Any Hold Luggage that is outside these dimensions will be consideredOversize Baggage and You should contact Our Customer Service Team for advice as to how the item may becarried.

19.4.5 Every item of Hold Luggage will incur a fee. You may purchase the right to carry up to three items of HoldLuggage per Passenger during the Booking process. The applicable online fee will be displayed during theBooking process when You indicate that You intend to travel with Hold Luggage. The online fee will be a lowerfee than if You advise Us that You wish to carry Hold Luggage at the airport. If You choose to add HoldLuggage to Your Booking after Your Booking has been made, You may do so online or via the CustomerService Team up to two hours before the scheduled departure of Your Flight at the applicable online rates for

Hold Luggage. Please note that if You select Hold Luggage whilst making a Booking online, the Hold Luggageallowance will apply to all Flights on Your Booking. If You wish to add Hold Luggage to selected Flights onlywithin a Booking, You will only be able to do this directly at the airport. You may purchase the right to carrymore than three items of Hold Luggage per Passenger by contacting Our Customer Service Team.

19.4.6 If You decide to carry Hold Luggage to that recorded in Your Booking and You advise Us at the airport orin any event, less than two hours before the scheduled departure time of Your Flight, You will be charged forthis Hold Luggage at the airport at a higher rate than if You had booked the Hold Luggage online or via theCustomer Service Team. The applicable charge(s) are set out in Our Fees and Charges.

19.4.7 Payment of the fee provides You with an allowance of 20kg per item of Hold Luggage carried by You.

19.4.8 If You exceed Your Hold Luggage allowance, You may only increase this allowance by payment of anExcess Weight fee per kilogram, up to a maximum of 32kgs per item of Hold Luggage in accordance with thefees set out in Our Fees and Charges (see also Article 19.10 (Baggage, Excess Weight Fees)).

19.4.9 The maximum acceptable weight for each single piece of Hold Luggage is 32kg. Hold Luggage whichexceeds this weight will not be accepted for carriage.

19.4.10 If You are travelling with other passengers under the same Booking, You may pool or share Your HoldLuggage allowance with any other passenger in Your Booking. However, You will only be entitled to a maximumof 20kg allowance per Passenger that has paid for Hold Luggage.

19.4.11 You should not include in Your Hold Luggage fragile or perishable items, money, jewellery, preciousmetals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, businessdocuments, passports and other identification documents or samples and we accept no liability for them saveas stated in Article 16.5.3 (Baggage, Damage to Baggage).

19.4.12 Freight or cargo items cannot be accepted as Passenger Hold Luggage.

19.5 Musical Instruments

Some musical instruments may be accepted for carriage in the cabin. Please see Our rules for furtherinformation on the carriage of musical instruments.

19.6 Sports Equipment

“In order to be considered “Sports Equipment Baggage”, the Baggage must contain at least one item of sportsequipment set out in Our approved list. Please see Our rules for further information on the carriage of SportEquipment and Sporting Firearms (for hunting and sporting purposes) including Our approved list”

19.7 Bicycles

The carriage of bicycles is subject to the Sports Equipment Fee and they must be appropriately packaged.Please see Our rules for information about the carriage of bicycles.

19.8 Failure to comply with Our Baggage policies  

If You fail to comply with any of Our policies regarding the carriage of Cabin Baggage, Hold Luggage, MusicalInstruments, Sports Equipment or Bicycles, We reserve the right to refuse You travel without payment of anycompensation to You. This includes any failure by You to make payment of the Sports Equipment Fee, theExcess Weight Fees and/or where You are unable to make a payment of Baggage fees at the gate beforeboarding is complete.

19.9 No Refunds on Baggage Fees

Please note that Baggage fees will not be refunded once paid, even where You subsequently do not carry theExcess Weight, Hold Luggage, Sports Equipment, Musical Instrument(s) or Bicycle(s) on Your Flight or whereYou cancel Your Flight as described in Article 6 (Refunds and Cancellation Fees).

19.10 Excess Weight Fees

Generally, each Passenger is permitted to transport Hold Luggage above the allowable weight, up to amaximum weight of 32 kgs per piece of Baggage, on payment of an Excess Weight fee found in Our Fees andCharges as specified in Article 19.4 (Baggage, Hold Luggage). You can purchase Excess Weight during theBooking Process, online at My easyJet or at the airport.

19.11 Collection and Delivery of Baggage

(a) You shall collect Your Baggage as soon as it is available for collection at places of destination or stopover. IfYou do not claim or collect Your Baggage within 28 days of the time it was made available to You, We maydispose of it without notifying You and without any liability to You.

(b) Only the bearer of the Baggage Identification Tag, delivered to the Passenger at the time the Hold Luggagewas accepted, is entitled to delivery of the Baggage.

(c) If a person claiming the Baggage is unable to produce a Baggage Identification Tag to identify the Baggageclaimed, We will deliver the Baggage to such person only on condition that he or she establishes to Oursatisfaction his or her right to receipt of the Baggage, and if required by Us, such person shall furnish adequatesecurity to indemnify Us for any loss, damage or expense which may be incurred by Us as a result of suchdelivery.

19.12 Items Unacceptable as Baggage

You must not include in Your Baggage, and We may refuse to accept Baggage that contains:

(a) items which have not been properly packed in suitcases or other suitable containers in order to ensure safecarriage using ordinary care in handling;

(b) items listed as unacceptable in Articles 19.4.9, 19.4.10 and 19.4.13 (Hold Luggage);

(c) dangerous goods, except as provided for in Article 20 (Dangerous Goods);

(d) items the carriage of which is prohibited by the applicable laws, regulations or orders of any State to beflown from or to;

(e) items which are unsuitable for carriage by reason of their weight, size or shape (including fragile orperishable items);

(f) live animals, except as provided for in Article 21 (Carriage of Live Animals);

(g) human remains except as provided in Article 22 (Carriage of Human Remains).

19.13 Right to Search

19.13.1 For reasons of safety and security, We may require You to permit a search, x-ray or other type of scan(including a body scan) to be made of Your person and/or Your Baggage, and may so search or have searchedYour Baggage in Your absence if You are not available (including by breaking any locks attached to YourBaggage), for the purpose of determining whether You are in possession of, or whether Your Baggagecontains, any item described in Article 19.12 (Baggage, Items Unacceptable as Baggage).

19.13.2 If You are unwilling to comply with the requirement set out in 19.13.1 We may refuse, without refund orother liability to You, to carry You or Your Baggage. In the event that a search or scan causes damage to You,or an x-ray or scan causes damage to Your Baggage, We shall not be liable for such damage unless due to Ourfault or negligence.

19.13.3 If required, You must attend the inspection of Your Baggage, whether Cabin Baggage or Hold Luggage,by customs or other Government officials. We are not liable to You for any loss or damage suffered by Youthrough Your failure to comply with this requirement unless due to Our negligence.  

Article 20 Dangerous Goods 

20.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as thosespecified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and theInternational Air Transport Association (IATA) including but not limited to gas cylinders, flammable liquids andsolids, poisons, radio active material, corrosives, firearms and explosives , shall not be accepted fortransportation in the hold or cabin compartment without Our express prior consent. Please see Our rules formore information about dangerous goods.

20.2 If You are in any doubt about what items You can take in the aircraft cabin or in the hold or where Youshould pack particular items then please call Us in advance of Your travel or ask upon arrival at our Sales Desksor Customer Services Desk at the airport.

Article 21 Carriage of Live Animals 

The carriage of live animals, including pets, insects, reptiles, or any other form of livestock is forbiddenanywhere on the aircraft, either in the aircraft cabin or hold, under any circumstances, with the exception of thecarriage of Guide Dogs or Assistance Dogs (see Article 10 (Passengers with Specific Requirements – Disability,Medical and Health).

Article 22 Carriage of Human Remains

easyJet does not accept human remains for carriage on any routes. The carriage of human ashes, however, ispermitted provided a copy of the death certificate and the cremation certificate accompanies You, as thePassenger in possession of the ashes. You must ensure that the human ashes are securely packaged in anappropriate sealed container which should be included within Your Cabin Baggage allowance.

Article 23 Car Rental

For terms and conditions relating to Car Rental through easyJet, please see Our Car Rental page.

Article 24 Holidays

For terms and conditions relating to easyJet Holidays for please follow the link to UK residents.

For terms and conditions relating to easyJet Holidays for residents in France, Spain, Germany and Italy pleasefollow the link to non UK residents.

Article 25 Price Promise

25.1 If You have, or the Booker on Your behalf has, made a Booking directly through the Website and You, orthe Booker, subsequently find that lower fares (when taken together with all applicable fees and charges) forthe same easyJet Flight have become available, You will be refunded the difference as a credit voucher againstfuture Flights on easyJet. The only exception to this “price promise” is if the lower fares have been offered aspart of a promotional offer that is launched after You have purchased the Flight. For the avoidance of doubt,this Article 25 will not apply to any Booking made on Your behalf by any licensed third party booking systems(e.g.: travel agents, screen scrapers) or through easyJet’s Call Centre.

25.2 Each Flight will be treated separately. This credit voucher will be valid for use against Bookings madewithin 6 months from the date of issue of the credit voucher. The credit voucher will expire at midnight on theexpiry date and the validity of the credit voucher cannot be extended.

25.3 To qualify for a refund, the lower fare must still be available for sale at the time the claim is made to OurCustomer Service Team and must be for the same date, destination and Flight number as in the Booking made.

25.4 If Your “price promise” request is in respect of a Booking that has been subject to a "Flight Transfer" or a"Name Change" request (see Article 8 (Name Changes) and Article 9 (Flight Transfers and Flexible Fares(“easyJet Flexi”)) then easyJet will only consider the total fare (including all applicable fees and charges) in theoriginal Booking as the reference point for the “price compare”, not the sum of the all inclusive fare paid in theinitial Booking plus the additional fees and charges incurred as a result of the name change or Flight transfer.All transfer fees and name change fees are non-refundable.

25.5 Claims made in relation to this “price promise” must be made via telephone to Our Customer Service Team.Claims made by fax, letter or email will not be accepted.

Article 26 Data Protection

26.1 easyJet is registered under the UK Data Protection Act 1998.

26.2 You agree that Your data will be retained by Us for the purposes of:

• making a Booking for You and providing You with confirmation of that Booking (including a BookingReference); • providing and developing ancillary services and facilities; • direct marketing by Us or other third party agents, subject to Your right to withdraw Your authority at anytime; • facilitating immigration and entry procedures;

• accounting, billing and auditing; • checking credit or other payment cards; • security, administrative and legal purposes; • systems testing, maintenance and development; • statistical analysis; • ensuring Our compliance with legal and regulatory obligations applicable to Us; and • helping Us in any future dealings with You.

26.3 Without prejudicing Your rights to withdraw Your consent and/or to alter Your own data, for the purposesset out in 26.2, You authorise Us to retain and use Your personal data and to transmit it to Our own offices,authorised agents, government agencies, other carriers or the providers of the Services mentioned abovewherever they may be located.

26.4 We may transmit Your data to the third party providers of any Additional Services You decide to purchase.We may use Your personal information to process Your Booking and to notify You about Our new services andspecial offers We think You may find valuable. If You would prefer not to receive information regarding Ourservices and special offers or to view or amend Your personal data, please advise Us by going to Myeasyjet.com (see “Contact Preferences” page) where You can select Your preferences by using the opt-out boxavailable or view or amend Your data or call Our Customer Service Team. Please see Our full Privacy Policywhich is available on Our website www.easyJet.com or call Our Customer Service Team for further details.

Article 27 Advanced Passenger Information

27.1 As a result of legislation introduced by the European Union, when You are travelling between certaincountries in Europe and surrounding countries, easyJet is required to provide Advanced Passenger Information(API) to certain destination airports in advance of Your Flight.

27.2 If this information is required, We will advise You of the requirement and how to provide Us with thisinformation. You will need to provide this information to Us more than 2 hours before the scheduled departureof Your Flight. The provision of this information by the Carrier to destination airports does not imply anyacceptance or eligibility for You to enter any State or Territory (see Article 13 (Documentation and OtherRequirements).

Article 28 Insurance

A Booking is not covered by any scheme of financial protection and You should ensure that You have adequateinsurance cover for Your entire travel, including to cover the value of Your Baggage (including its contents).

Article 29 Choice of Law and Jurisdiction

Unless otherwise provided by the Convention or any applicable law, Government regulations, orders orrequirements:

(a) these Terms and Conditions and any carriage which We agree to provide You with (in respect of Yourselfand/or Your Baggage) shall be governed by the laws of England and Wales; and

(b) any dispute between You and Us concerning or arising out of such carriage in any way whatsoever shall besubject to the non-exclusive jurisdiction of the courts of England and Wales. “Non-exclusive jurisdiction” meansthat You may bring a claim against easyJet in a jurisdiction outside of the courts of England and Wales.

Article 30 Contact Us

30.1 The Customer Services Team address for all easyJet Flights is:

Customer Services Team easyJet Airline Company Limited Hangar 89 London Luton Airport Luton Bedfordshire LU2 9PF 31.2

30.2 You may contact Our Customer Service Team if You wish to speak to one of Our Customer ServicesTeam.