LETTER OF TRANSMITTALDecember 11, 2012Abu Sadat Muhammad Ashif,Senior Lecturer, Department of Business Administration,East West University.

Subject: Submission of term paper.

Dear Sir,

We are very pleased to submit our assignment on “Management Information System Report on Dutch bangla bank limited.” We are honored to prepare this assignment under your guidance since it gave us an opportunity to know the how Dutch-Bangla Bank Limited (DBBL) does banking and analyze its business performance and competitive advantage practice by using an Information System. We have tried our level best to prepare an effective & creditable report.

We believe that it is encouragement for us to get involved with this process of reporting and a way to enrich our knowledge.

Thank You

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AcknowledgementFirstly, we would like to thank all mighty Allah who provides us knowledge, energy & skills to get opportunities & to increase our knowledge & experience by completing this project.

Secondly, we especially thank to our instructor Abu Sadat Muhammad Ashif, Who guides us at every step & every aspect of this report, so that’s competed successfully.

Grateful acknowledgement is due to Mr. Zahid Ahmed Asst. Vice-President and Manager of Shantinagar Branch, Dutch-Bangla Bank Limited (DBBL) for allowing us to carry out our research for the completion of this project. Special & Grateful acknowledgement goes to our parents who enabled us to perform such activities.

We also wish to thank to those persons who encourages and cooperate with us in preparing this business plan.

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TABLE OF CONTENTSEXECUTIVE SUMMERY…………………………………………………………………. VIINTRODUCTION…………………………………………………………………………… 5Dutch-Bangla Bank Limited ………………………………………………………….…… 6MANGEMENT OVERVIEW ……………………………………………………………… 7METHODOLOGY OF THE STUDY ……………………………………………….......... 8LIMITATION OF THE STUDY: ……..……………………………………………………. 9INFORMATION SYSTEM OF DUTCH-BANGLA BANK LIMITED (DBBL) …………. 9ORGANIZATION’S COMPUTING RESOURCES……………………………………… 9ENTERPRISE RESOURCE PLANNING ………………………………………………. 11BACKUP SYSTEM ……………………………………………………………………….. 11CRITICIZM OF THE SYSTEM…………………………………………………………... 12CONCLUSION………………………………………..…………………………………… 13BIBLIOGRAPHY…………………………………………………………………………... 14APPENDIX………………………………………..………………………………………... 15

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Executive Summary

The report is as a requirement of BBA program of East West University. This report focuses on computer Usage analysis in Dutch Bangla Bank Limited. The total report can be divided into 3board head. The first part includes acknowledgement, letter of transmittal.

This part also includes the limitation of the study. In 2nd part which is main part of the report. We have discussed about the overall idea of Computer Usage Analysis of Dutch Bangla Bank limited. Here we In the final part we have tried to analysis the report and make recommendation. We also draw a conclusion on the above analysis.

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IntroductionInformation technology is reshaping the basic of business. Customer service, operations, products and marketing strategies and distribution are heavily or sometimes eve entirely depends on information technology. Information technology and its expense have become an everyday part of business life.

An information system (IS) - or application landscape - is any combination of information technology and people's activities that support operations, management, and decision making. In a very broad sense, the term information system is frequently used to refer to the interaction between people, processes, data, and technology. In this sense, the term is used to refer not only to the information and communication technology (ICT) an organization uses, but also to the way in which people interact with this technology in support of business processes.

As such, information systems inter-relate with data systems on the one hand and activity systems on the other. An information system is a form of communication system in which data represent and are processed as a form of social memory. An information system can also be considered a semi-formal language which supports human decision making and action. Information systems are the primary focus of study for the information systems discipline and for organizational informatics.

We tried to find out how a business firm uses an Information System. That’s why we have selected Dutch-Bangla Bank Limited (DBBL).

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Dutch Bangla Bank Limited.Dutch-Bangla Bank Limited (DBBL) is Bangladesh's most innovative and technologically advanced bank. DBBL stands to give the most innovative and affordable banking products to Bangladesh. Amongst banks, DBBL is the largest donor in to social causes in Bangladesh. It stands as one of the largest private donors involved in improving the country. DBBL is proud to be associated with helping Bangladesh as well as being a leader in the country's banking sector

Dutch-Bangla Bank started operation is Bangladesh's first joint venture bank. The bank was an effort by local shareholders spearheaded by M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO.

From the onset, the focus of the bank has been financing high-growth manufacturing industries in Bangladesh. The rationale being that the manufacturing sector exports Bangladeshi products worldwide. Thereby financing and concentrating on this sector allows Bangladesh to achieve the desired growth. DBBL's other focus is Corporate Social Responsiblity (CSR). Even though CSR is now a cliche, DBBL is the pioneer in this sector and termed the contribution simply as 'social responsiblity'. Due to its investment in this sector, DBBL has become one of the largest donors and the largest bank donor in Bangladesh. The bank has won numerous international awards because of its unique approach as a socially conscious bank.

DBBL was the first bank in Bangladesh to be fully automated. The Electronic-Banking Division was established in 2002 to undertake rapid automation and bring modern banking services into this field. Full automation was completed in 2003 and hereby introduced plastic money to the Bangladeshi masses. DBBL also operates the nation's largest ATM fleet and in the process drastically cut consumer costs and fees by 80%. Moreover, DBBL choosing the low profitability route for this sector has surprised many critics. DBBL had pursued the mass automation in Banking as a CSR activity and never intended profitability from this sector. As a result it now provides unrivaled banking technology offerings to all its customers. Because of this mindset, most local banks have joined DBBL's banking infrastructure instead of pursuing their own.

Even with a history of hefty technological investments and an even larger donations, consumer and investor confidence has never waned. Dutch-Bangla Bank stock set the record for the highest share price in the Dhaka Stock Exchange in 2008.

DBBL was established under the Bank Companies Act 1991 and incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the primary objective to carry on all kinds of banking business in Bangladesh. DBBL commenced formal operation from June 3, 1996. The Bank is listed with the dhaka stock exchange limited and chittagong stock exchange limited. DBBL is most widely recognized for its donations to social causes and its IT investment (largest ATM network). However it has recently stated that it will stop expansion on its ATM network as the current numbers

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have exceeded demand and hence diminishing returns (if any). Although it is widely believed it is a lossmaking/ subsidized unit which DBBL rationalizes as quasi CSR.

MissionDutch-Bangla Bank engineers enterprise and creativity in business and industry with a commitment to social responsibility. "Profits alone" do not hold a central focus in the Bank's operation; because "man does not live by bread and butter alone".

Vision Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. DBBL's essence and ethos rest on a cosmos of creativity and the marvel-magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development.

MANGEMENT OVERVIEW:Organization management chart:

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CEO

Regional Manager

Branch Manager

Branch Manager

Regional Manager

Branch Manager

Branch Manager

Regional Manager

Branch Manager

Branch Manager

METHODOLOGY OF THE STUDY

As we already mentioned that, we have less time to complete this term paper. That’s why we did not conduct any survey or market research. We tried to collect data from price and secondary sources.

Primary Sources: We met with Mr. Zahid Ahmed Asst. Vice-President and Manager of Shantinagar Branch, Dutch-Bangla Bank Limited (DBBL) and I interviewed him to find out more about his profession and the system.

Secondary Sources:Researchers usually start by gathering secondary data. We have collected some published information from different sources. We gathered information from various text books, blogs, and websites. And then we have collected information DBBL’s annual report-2009. We also took help from web site-www.dutcbanglabank.com.

LIMITATION OF THE STUDY:

While preparing this report we had faced so many problems. Those are as follows: Data collection process was irregular. Lack of co-operation of the people while doing term paper. Because of short of time we could not seat for group meeting more than 2. It was one of our limitations. We were suffering very short time limitation.

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INFORMATION SYSTEM OF DUTCH-BANGLA BANK LIMITED (DBBL)Dutch-Bangla Bank Limited (DBBL) with the help of IS the daily transactions are recorded in branch Computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. As Time is money, and due to IS Dutch-Bangla Bank Limited (DBBL) make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer services get improved, and online banking emerged and lot of others benefits. Dutch-Bangla Bank Limited (DBBL) Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.

A more recent addition to the system is SAS/MDDB Server software, which gives the bank a multidimensional view of its data through advanced online analytical processing (OLAP). With OLAP, users can "slice and dice" the data according to different dimensions, such as country, time or product.

ORGANIZATION’S COMPUTING RESOURCES:SOFTWARE RESOURCES:-Following softwares are used for the functioning of our information system and organization;

Application Software:Following application software’s are used in our organization and functioning of our Information system;

Microsoft Office Kaspersky Internet Security Adobe Reader FlexCube Microsoft Open Office (version 6.00) Acrobat reader

System Software:

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Following application software’s are used in our organization and functioning of our information system;

Operating System (Windows XP and Linux) for PC’s. Windows 2003 server for mainframes.

HARDWARE RESOURCES:Following hardware resources are required for the functionality of IS and organization:

Personal computers: HP/Compaq – Processor – Core 2 duo / Quartz Canon Document Scanners Printer – HP Laser Jet; EPSON – DOT MATRIX (DFX Model) Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes

ENTERPRISE RESOURCE PLANNING:10

DBBL is the most technology enrich bank in Bangladesh. DBBL is a technology driven institution. It caters to progressive clients who are accustomed to high levels of technology use and innovation. The implementation of the software product Flexcube was beset with serious technical problems and project management shortcomings between March 2007 and March 2010. By the end of 2009, only 3,000 out of a total of 5m customer accounts had been switched over to the new system. In March 2010, work on implementing the Flexcube product stopped and the bank have had to continue using its existing retail banking system. Brief information about DBBL’s technology and computer given below:

Currently DBBL use software named “flexcube” in the server. It is purchased from Bangalore, india. It costs over 25 crore taka. Dhaka bank,Estern bank also use this software. It is medium range, specialize banking software. It can save 3 to 4 luck clients information and can frequently access over it. DBBL use fiber optic cable in backbone. DBBL have largest ATM network in Bangladesh. So the clients enjoy their

banking facilities in almost everywhere. Everyday 100 crore taka transactions occurs in 850 ATM booths.

BACKUP SYSTEM

DBBL has setup the largest and modern data center and online synchronized DRS (data recovery site) in Bangladesh to safeguard the customers’ interest. All the information of clients and related all data are stored in three server.

Main server, branch used server, backup server. DBBL use mainframe computer to store data. Among the hardware installations were the multi-processor clustered servers,

ATM, POS terminal, card personalization system, high capacity UPS, host security module, networking equipment.

Among the software installations were the core banking software,internet banking software, sms and alert banking software, database and operating software.

The DRS will take over the control of branches, ATMs, POS terminals, internet banking service, sms and alert banking system.

CRITICISM OF THE INFORMATION SYSTEM

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The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. Its mainly customized by their own employees. That’s why it takes low level responsibilities. Management cannot use this software for market analysis, hypothesis testing or client segmentation. However this software has some new features, but that should be more developed. Using of this software is rarely new. So, it needs more time to make itself as an international standard.

DBBL use high range software but skilled technicians are not available in Bangladesh.

For any kind of software problem bank has to contact with a software company which located in other country. Which hamper the banking system.

The network frequency in Bangladesh is not good. Some time it dose not works.

Fiber optical is not fully operated in Bangladesh. so sometimes the server does not work.

If the server does not work the ATM network is stopped. In some banks’ prediction is wrong. In some case planning is wrong. The present software is not capable to store huge volume of data. DBBL has 12 luck clients but the software capable to store only 3 to 4 luck

client data. Presently bank operates their activity by increasing RAM.

CONCLUSION

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A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. The reports start with the background history of the bank such as when it establish in Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.

Initially in businesses and other organizations, internal reporting was produced manually and only periodically, as a by-product of the accounting system and with some additional statistic(s), and gave limited and delayed information on management performance. Data was organized manually according to the requirements and necessity of the organization. As computational technology developed, information began to be distinguished from data and systems were developed to produce and organize abstractions, summaries, relationships and generalizations based on the datas.

Finally, a system of secure communication which allows you to exchange private information, confirm appointments, and extend personal advice in an environment akin to an online safety deposit box is the new wave. You can ensure the protection of personal and private information all with the convenience and ease of email – but it is not email. It’s secure. A feature like this is well worth checking out.

BIBLIOGRAPHY

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Books: 1. Management Information System- Managing the Digital Firm – Kennth C.

Laudon, Jane P. Laudon. 2. Management Information Systems by James A. O'Brien and George Marakas. 3. Business Information Systems: Technology, Development and Management for

the E-Business by Paul Bocij, Andrew Greasley and Simon Hickie

Articles: "DBBL branches to reach 79, ATMs 850 by yr-end"- Financial Express. BRACU Business Review.

Website Links: bankinfobd.com/banks/17/Dutch_Bangla_Bank wikipedia flexcubebanking.blogspot.com/ www.dutchbanglabank.com/

APPENDIX

MIS305 Term Paper Project

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QUESTIONNAIRE[Respondents: Manager]

General Information:

Name of the Company:

__________________________________________________.

Address:

______________________________________________________________________

_________________________________________________________________.

Telephone: Work: ___________________ Mobile: ___________________________.

E-mail:______________________________________.com

Name of the Respondent:

__________________________________________________.

Designation:

____________________________________________________________.

Year of establishment: ____________________.

1. Tell us about your company.

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2. Which Information System do you use at your office?

3. How the system developed, installed and tested?

4. How the system influences day by day business of the organization?

5. How employees use the system?

6. Describer about your company’s ERP system.

7. How the system helps gain competitive advantage?

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8. How you manage backup system?

9. What is your company’s IT policy?

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