Welcome to Tennals Facilities Management

Introduction

• Tennals FM offer a vibrant and refreshing approach to facilities management.

• Our 24/7 services extend to planned, reactive, quoted and compliance works, and encompass all hard and soft trade disciplines nationwide.

 • We start from the premise that nine times out of ten, the least complicated

solutions are the best, and inherently, the most cost effective.

• We won’t bombard you with jargon or complex specifications, but we will give you practical and honest advice.

Our Team

• Our management team has a wealth of service delivery experience, which is underpinned by market leading levels of blue chip client retention.

• We understand the on-going challenges that our clients face, because we have been in similar positions ourselves.

 • Our ethos is one of openness and transparency.

 • We are genuinely enthusiastic about the services that we provide, and we

take pride and enjoyment in helping our clients achieve their goals. 

 

Our Goal

• Our goal is to ensure that our clients achieve optimum cost and service benefits, whilst continuing to operate in a transparent and compliant manner.

• It is important to remember that you cannot outsource or transfer your legal and statutory obligations.

 • However, by ensuring that contractual relationships and service delivery

remain clear and transparent, our direct approach also serves to offer our clients added protection and peace of mind.

 

Achieving Our Goal

Our goal is achieved through a process of simple review. Working alongside our clients, we quickly aim to:

 • Define and empower the client – supplier relationship.

• Identify and lose unnecessary and hidden costs.

• Implement proven and robust workflows and systems.

 

Achieving Our Goal - Continued

• Establish measurable service levels and deliver meaningful performance feedback.

• Create direct responsibilities and reduce dilution of Health & Safety control.

• Capitalise on favourable payment terms.

• …………de-bunk the tiresome FM Myths!

 

The FM Myths

• There are no management fees.

• There is no sub-contracting.

• Our rates are market leading.

• There are no hidden costs.

• Innovation is the key success.

 

The FM Myths - Continued

• Our IT solution will take away all your headaches.

• We can cut your budget.

 

The FM Realities

• Sales pitches are over complicated in favour of the FM’s profitability.

• Contract delivery is divorced from the initial sales pitch - the biggest industry failing?

• Subscription fees, rebates, bulk discounts, etc. are still rife.

• The FM supplier acts as a smokescreen for site level performance reality.

• Introduction of over-complex and meaningless KPI’s.

 

The FM Realities - Continued

• The FM supplier controls the finances of sub-contractors/suppliers who are actually doing the work.

• The FM supplier is a financial risk, with the potential for leaving the client exposed.

• When you strip FM back to its core requirements, how far can you really innovate with FM and what is real innovation?

 

Our Group

 

Central Helpdesk and Administrative Function - Eleanor House, Oldbury

Circa 750 Incoming Helpdesk Calls Per Week

Aprroved Sub Contractors

Tennals FM

All Hard & Soft Services

MHS FPR Tennals UK

Fire Protection, Security, Electrical

Recycling General Building & HVAC

Our Services

• We operate a flexible menu of services, which can be pieced together and integrated with your existing team (if appropriate) to ensure that you receive the optimum FM solution.

 • Whilst we do offer a holistic service, your individual circumstances may

dictate that only parts of our offer fit your requirements:

Contract Procurement.

24/7 Helpdesk.

On Site Delivery.

Compliance.

Performance and Cost Control.

Professional Support.

  

 

Work Types

• Utilising our On Site Delivery team, we are able to undertake reactive, quoted, planned and compliance works.

• All work types are controlled via our 24/7 Helpdesk and governed by specified service levels, which can be client bespoke if applicable.

•  • Our On Site Delivery team is select and exclusive and is built around long

term, quality relationships.

• From day to day reactive works via our Helpdesk, through to larger quoted

and planned works, we will work with you to ensure that orders for all work types are delivered to the right standard, on time and within budget.

 

Trade Disciplines

 Hard Services Soft Services Compliance Services

General Building. Periodic Cleaning. Fire Alarms.Electrical. Window Cleaning. Emergency Lights.

Relamping. Washroom Services. Portable Appliances.Plumbing and Drainage. Landscaping. Fixed Wire.

Roofing. Pest Control. Fire Sprinklers.Glass Breakage. Waste Management. Fire Extinguishers.

Roller Shutters and External Doors. Water Hygiene.Gas Installations. Gas Safety.Air Conditioning. Fall Arrest.

Lifting Equipment. Automatic Doors.Fire Protection. Shutters.Intruder Alarms. Lifting Equipment.

CCTV.Locksmith.Signage.

Any Questions?