TENN-O-SCOPE - American Medical Technologists Society... · The TENN-O-Scope is the official...
Transcript of TENN-O-SCOPE - American Medical Technologists Society... · The TENN-O-Scope is the official...
TENN-O-SCOPE
Tennessee
The Volunteer State
Volume LXIII Nov 2016 No. 2
Official Publication of the
Tennessee State Society of
American Medical Technologists
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Tennessee State Society of American Medical Technologists
2016 Officers
www.americanmedtech.org
PRESIDENT Kay Burnett, MT
35 Cypress Heights Lane
Buchanan, TN 38222
[email protected] (H) 731-232-8675
(M) 615-830-6320 (W) 731-644-8549
SECRETARY Annie Washington, MT
1186 Mary Jane Cove
Memphis, TN 38116-8900
(H) 901-345-2887 (M) 901-734-6649
SOUTHERN DISTRICT COUNCILLOR Kaye Tschop, MT
4954 Hopedale Drive Nashville, TN 37211 [email protected] (H) 615-833-3427 (M) 615-424-0550
VICE PRESIDENT Valerie Owens, RMA
521 Haynes Street
Nashville, TN 37207
(H) 615-227-3473 (W) 615-327-3603
TREASURER Walter Parsons, MT 1011 McMahan Avenue Nashville, TN 37216 [email protected] (H) 615-262-4229 (M) 615-415-8001
EX-OFFICIO Martha Duncan, MT 6014 Clifton Drive Columbia, TN 38401 [email protected] (H) 931-380-3423
JUDICIARY COUNCILLOR Kimberly Cheuvront, Ph.D. 100 Fair Oaks Drive Fairmont, WV 26554 [email protected] (M) 304-694-1844
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Tennessee State Society of American Medical Technologists
2016 Board of Directors
www.americanmedtech.org
Diane Robbins, MT Board Member 2016-2018 827 Apple Drive Livingston, TN 38570 [email protected] (H) 931-823-1879 (W) 931-403-2125
Kim Wheeler, MT Board Member 2014-2017 105 Sunset Drive Unicoi, TN 37692 [email protected] (H) 423-735-7915
Kaye Tschop, MT Board Member 2015-2018 4954 Hopedale Drive Nashville, TN 37211 [email protected] (H) 615-833-3427 (M) 615-424-0550
Bonnie Wiseman, MT Board Member 2015-2017 5333 Ragan Ridge Drive Memphis, TN 38141 (H) 901-605-2084 (W) 901-595-3654
Gaye Hudson, MT Board Member 2015-2018
PO Box 75 Linden, TN 37096 ngayehudson@[email protected] (H) 931-589-2024
Sherry Blevins, RMA Editor 197 Blackburn Drive Bristol, TN 37620 [email protected] (M) 423-956-1934
Junior Basant, RMA Board Member 2016-2018
3354 Perimeter Hill Drive, Suite 105 Nashville, TN 37211 615-320-5917 [email protected]
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TABLE OF CONTENTS
President’s Message ……………………………………....5
District Councillor’s Message …………………………....6-7
Legislative Message ……………………………………...8
Editor’s Message ………………………………………...10-11
Delegate Reports ………………………………….12-16, 18-19
Awards…………………………………………………….17
Memphis Pictures…………………………………………24-26
Dates to Remember ………………………………………27
Committee Members……………………………………...28
MA Week………………..………………………………..29
New Members …………………………………………...30-33
Professionalism …………………………………………..34-35
Student Paper …………………………………………….36-37
The TENN-O-Scope is the official publication of the Tennessee
State Society of the American Medical Technologists and is
published two times per year. If you requested a paper copy of
the journal, it may be mailed first class mail from the Main Post
Office 525 Royal Parkway, Nashville, Tennessee 37230.
Publication is available on our website at www.american
medtech.org. Select about us, state societies, select Tennessee
State Society. Once on the Tennessee site, select newsletter and
select current issue. Articles appearing do not reflect the opinion
of the Tennessee State Society and/or the American Medical
Technologists. The editor reserves the right to edit all articles
when necessary. The publication was printed by Allegra Print &
Imaging, 601 Grassmere Park, Suite 19, Nashville, Tennessee
37211.
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PRESIDENT’S FALL MESSAGE 2016
Kay Burnett, BS, MT TNSSAMT President
E As your President, I have had a lot of learning
curves since taking on this position in October
2015. I have a great support team that keeps me
on the right track. I couldn’t do this job without
them.
The TNSSAMT Chapter held their annual business meeting in
Memphis, Tennessee at the 78th National Convention for AMT.
This meeting was held on July 20, 2016. The National
Convention also served as our Scientific Meeting as well. Audit
and Nominating Committees also met at the National
Convention. I thoroughly enjoyed the week in Memphis. Some
of us went exploring the famous “Beale Street” and had dinner
at the Rendezvous Restaurant. The ribs were awesome!
The Magnolia Education Treasure’s meeting will be held on
October 28-29, 2016 in Gulfport, Mississippi. Please see the
AMT website for program and hotel accommodations. The
Tennessee Chapter will be responsible for the door prizes. Each
member of the TNSSAMT Board is asked to provide 10 items
each. The Board of Directors will also hold their meeting here
on Thursday night, October 27, 2016.
The next Scientific meeting for TNSSAMT will be held in East
Tennessee in the fall of 2017.
Enjoy the fall and winter.
Kay Burnett BS, MT (AMT)
President TNSSAMT
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Fall 2016 Southern District Councillor’s Message
The historic Peabody Hotel was the site of AMT’s78th Educational Program and National Meeting. There were over 400 registered members, guests, and students in attendance to the meetings, welcome party and at the awards banquet. There were over 40 first time attendees at the meeting. The historic Peabody Hotel was the site of AMT’s 78th
Educational Program and National Meeting. The Peabody Hotel was beautiful, the weather was HOT and AMT members and guests witnessed an historic event during Monday evening's welcome night, an Elvis sighting! Yes, Elvis was in the building!! We have the photos to prove it! There was singing and dancing all evening long. A great time was had by all.
Award recipients from the Southern District received their 2015 awards at the awards banquet in Memphis as follows: Exceptional Merit—Georgia McCauley, MT North Carolina, Rikki Packer, RMA Alabama and Juann Ward, MT, RPT Barbados. Pillar Award - Lynn Dean, MT North Carolina, Karen Hurban, MT Florida, Diana Kendrick, AHI, RMA Georgia and Christopher Seay, MT Tennessee. Distinguished Achievement - Daniel Benson, RMA, RPT Alabama, Shirley Hughey, MT Georgia, Tabitha Jordan, RMA South Carolina and Kimberly Wheeler, MT Tennessee. Silver Service - Walter Parsons, MT Tennessee and Linda Hayes Jones-Sotak, MT Virginia. Cuviello Commitment to Excellence Award - Deborah Janeczko, RMA Florida. GEM Award - Julia Hardcastle, MT Kentucky and Joyce Lybrand, MT South Carolina. O. C. “Skip” Skinner Armed Services Award - Nettie L. Norphleet, RMA Alabama. Legacy Tribute - Clara Birdsong, MT North Carolina. State Society Publication Awards - Journal 1st Place – Alabama Alatech – Nettie Norphleet, Editor; 2nd Place – CASMET – CASMET For Laboratory Pro-fessionals – Khalil Lucky, Editor; 3rd Place – Tennessee –Tenn-o-Scope – Sherry Blevins , Editor. Most Improved Publication - South Carolina – The Palmetto Scope – Tabitha Jordan, Editor. Editor of the Year - Nettie Norphleet, Editor - Alabama – Alatech. 2015 Honor Roll State Societies - Alabama, CASMET, Georgia, Kentucky, North Carolina, South Carolina, Tennessee and Virginia. Congratulations to each of you. I am proud of all of your accomplishments.
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Fall 2016 Southern District Councillor’s Message
There were three members elected to the Board of Directors. Re-elected were Jeannette Hobson, RMA, RPT, from California and Christopher Seay, MT from Tennessee to another term, and Naomi Melvin, PhD, EdD, MPH, CLC, DLM ASCP, from Florida was elected for her first term. Your new AMT Officers are President: Jeffrey Lavender, MT, and Vice President: Jeannette Hobson, RMA, RPT, CMAS, AHI, and Secretary: Deborah Westervelt, RMA, COLT and Treasurer: Ken Hawker, MT.
The bylaw proposals printed in the June AMT Events magazine were passed by the House of Delegates. American Medical Technologists Institute for Excellence (AMTIE) held elections for their Board of Trustees at their Annual Business Meeting. Charles W. Baker, MT, from South Carolina was reelected, Oswald Skinner, MT, from Florida and Fred H. Morley, III, MT, from Arizona and were elected to their first position on the board AMT will release two new video's. These are “Welcome to American Medical Technologists” and “Student Certifications”. They will be posted to the AMT website soon.
The 79th AMT Educational Program and National Meeting July 9-13, 2017 will be held at the Intercontinental Hotel at the Plaza Kansas City, Missouri. We will be meeting at the same hotel as the previous Kansas City meeting. The Fairmont is now the Intercontinental Hotel. Room rates will be $ 129.00 plus tax per night single or double. Amenities include a heated pool with sun deck and fitness center. Rooms are beautiful and include a marble bath, coffee maker and iron and ironing board. Plan your vacation around the AMT national convention. Mark your calendars and join us in Kansas City!
The 2018 80th AMT Educational Program and National Meeting will be held in the Eastern District.
Medical Assistants Recognition Week (MARW) is October 17-21, 2016. Registered Medical Assistants (RMA) is celebrating the theme “Medical Assistants: Healthcare with a Human Touch.” Download the 2016 logo and promo kit from the AMT website and help get the word out in your state.
If you need anything please do not hesitate to email me at [email protected] or phone me at (h) 615-833-3427 or
(c) 615-424-0550.
Respectfully submitted,
Kaye A. Tschop, MT (AMT )
Southern District Councillor
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LEGISLATIVE REPORT
Filing Complaints Against Health Care Professionals
WHEN TO FILE A COMPLAINT.
WHAT TO EXPECT
The majority of laboratory professionals in Tennessee are competent and caring Individuals.
However, if you notice a problem with a practitioner, you have the right to report him/her. You may file a complaint through Health Related Boards, Office of Investigations if you believe that a practitioner’s performance or behavior is not acceptable.
Board Responsibility
The Department of Health has the authority for various licensing boards whose responsibilities are to protect the public interest. This is accomplished through enforcement of the particular Practice Act of each board, which examines, licenses, and oversees the practice of the licensees. The licensing boards oversee individual practitioners and in some instances regulate educational programs.
The medical laboratory board evaluates the credentials and qualifications of each laboratory practitioner. After practitioners become licensed, the Board will review any complaint received that may put the professional behavior and/or performance of the practitioner in question. Such complaints may suggest a violation of the Practice Act.
While the board cannot assist with civil or criminal matters and does not represent individuals, the Tennessee Practice Acts allow the licensing boards to act on behalf of the people of Tennessee at large. When a board determines that disciplinary action against a practitioner is necessary, the action focuses on (continued)
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LEGISLATIVE REPORT
prevention of further problems with the practice in the state of
Tennessee in the future, but cannot impute criminal penalties.
Filing a Complaint
Hopefully you will never have to file a complaint against a health care practitioner and if you are not sure about filing a complaint, you may consult the website for frequently asked questions. How-ever, should it become necessary, the process is very simple. You may contact the Complaint Divisions of the Department of Health at 1-800-852-2187 to request a complaint form. (PH-3466)
The form must be completed in its entirety. All materials received in connection with the complaint will become property of the De-partment of Health and cannot be returned. Please return the complaint to:
Office of Investigations 665 Mainstream Drive, 2nd Floor, Suite 201
Nashville, TN 37243
Excerpted from https://www.tn.gov/health/article/medlab-complaints 10/17/19
by Annie Washington, MS, MT (AMT) SH(ASCP)cm
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EDITOR’S MESSAGE
It is so hard to believe that 2016 is
almost gone. I have to say that it
was many a firsts for me. Memphis
Tennessee held AMT’s 78th annual
convention. This was my first
convention that I have attended and I had a blast!
I traveled to the convention via airplane. My first ever
plane ride. I had no idea what to expect, but once the
plane was in the sky, my face was glued to the window.
The sky was beautiful enriched in the color of blue
mixed with white that created the clouds. No words
can truly describe what I was witnessing.
The next thing I experienced was my first cab ride. I
felt like a famous person traveling through Memphis.
The driver made me feel so special as he explained the
history and the happenings of Memphis.
Then I arrived at the Peabody Hotel just in time to see
the famous “Peabody Ducks”. I had the perfect seat
and I can truly say it was awesome to watch. It brought
back some memories for me when I used to own a
duck named “George”. I taught him how to pick up
sticks and fetch a ball.
Then it was time to start the meetings. I made new
friends and learned a lot during the week. I attended
(continued)
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EDITOR’S MESSAGE
the Editor’s Workshop where I got to meet other
Editor’s from other states. It was the first time that I
have ever won an award and I was so honored to
receive third place for the Tenn-O-Scope.
I attended the welcome night and it was amazing. We
had a delicious meal with dessert and afterwards
watched an amazing show that featured “Elvis”. I was
so excited when I got a kiss from Elvis and he gave me
a blue teddy bear stuffed toy.
As the meetings closed and my bags were packed in
the car, I started thinking about the next convention
that will be held in Kansas City, Missouri. What will I
get to see and do in Missouri. All I can say is “I can’t
wait!”.
Mark your calendars and see you there.
Sherry Blevins, RMA, AHI (AMT)
Editor of Tenn-O-Scope
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DELEGATE REPORT
The 2016 AMT National Meeting was
held in Tennessee’s largest (by
population) city, Memphis, was well
attended with over 400 participants.
Memphis is known for its music,
bar-b-que, and the grand historic
Peabody Hotel which was the sight for
the meeting. I enjoyed the accommodations, the food, music on
Beale Street, and meeting once again with members of my
AMT family.
One interesting educational session I attended was “Evidence
Based Hematological Solutions Beyond the Routine CBC”
presented by Robert Oleksy, BSN, RN from the Sysmex
Corporation. Mr. Oleksy explained how several different
parameters available on some of the sysmex analyzers are
helpful in diagnosing disease and managing chronic disease
states.
The IG (Immature Granulocyte) parameter detects
metamyelocytes, myelocytes, and promyelocytes. A reading of
3% or more is a very good indication of infection even with a
normal white count and may be indicative of potential sepsis. It
is more specific than some other tests such as ESR, CRP, and
IL-6.
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DELEGATE REPORT
and accurate diagnosis of iron deficiency in children and infants
is possible by determining the RET-HE and early intervention
is then possible. Also, with the use of IRF and RET-HE, the
response to erythropoietin (EPO) can be determined faster. This
is especially helpful in managing chronic disease states.
With the absolute and percent reticulocyte count, the IRF
(immature retic fraction) and the RET-HE (Retic Hemoglobin)
parameters the rate of erythropoiesis (red cell generation) can
be determined in days rather than weeks as is common with
traditional parameters. In addition, iron, transferrin and ferritin
levels may be affected by inflammation and/or infection, which
does not affect the aforementioned parameters. Early patients
with chronic diseases such as Chronic Kidney Disease (CKD)
requiring hemodialysis.
The IPF (immature platelet fraction) as an indicator of
thrombopoiesis (platelet generation) can determine if
thrombocytopenia (low platelet count) is caused by platelet
suppression or platelet destruction. Serial use of IPF can
determine bone marrow recovery after Chemotherapy. IPF is
comparable to flow cytometry in this respect.
Thank you for allowing
me to participate.
Gaye Hudson, MT
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DELEGATE REPORT
Near the corner of Union Avenue and
second street and one block from Beale
Street is the majestic Peabody Hotel.
After attending and participating in the
78th AMT Educational and National
Meeting.
Sunday was full of intense and hands on workshops as
well as the National Board and Councilors meeting.
Monday started with a delightful key note address
“Laughter is the Best Medicine” by Brad Nieder, MD.
He poked fun at not only himself, but at the medical
community as a whole. The session on Nutrient
Deficiencies was full of viable information and very
well presented. The Drugs of Abuse session was
presented by a representative from St. Jude and held
everyone’s attention. The session on diabetes was well
attended, very interesting, and insightful.
The Peabody Rooftop was the setting for the Welcome
Party and to try to tell you about the “live” Elvis
sighting would start a lot of women screaming.
(continued)
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DELEGATE REPORT
During one of the leadership sessions I attended had one of the
quotes that I liked was “Team Work makes the Dream Work”.
I am still trying to figure out which color I am from the
most/least like me test.
The AMT Council presented a session on “How to Make our
State Society the Best” with not only suggestions, but
challenges. Everyone was given an extensive list of National
AMT Committees who can serve, when they meet, and the need
for volunteers willing to serve. If you are interested, e-mail the
AMT office, your Councilor, or state officer.
The Town Hall meeting is the opportunity for any member to
ask any question(s) of the National Board of Directors on any
subject and get an answer. The AMTIE election was held with
paper ballots before the Business Meeting.
TNSSAMT held their Annual Business Meeting while in
Memphis with the usual reports from Committees and financial
reports. Two board positions were open and Diane Robbins, MT
and Junior Basant, RMA were elected for three year terms.
If you missed the fabulous trip to Memphis, Gulfport,
Mississippi will be the next meeting site. Don’t forget next year,
we will be meeting in Kansas City, Missouri.
Come and join the rest of us!
Martha Duncan, MT
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DELEGATE REPORT
I attended a session on Blood Bank “Hide
and Seek” Antibody Identification
techniques which was presented by Lori T.
Sweat, MT (ASCP) SBB. This was a very
informative session. Everyone dreads getting a positive
antibody screen because you don’t know if it will be
straight forward or not. I like working in blood bank
because of this factor, but there are times when you get
the panels and you aren’t sure if it is one antibody or
multiples.
Ms. Sweat talked about the basics of antibody
identification with “what is clinically significant
antibody”? This antibody can shorten the life of
transfused red blood cells. There are several techniques
used for antibody identification. Most hospitals are
using the gel methodology and two or three cell
antibody screens. When the antibody screen is positive,
a panel is performed to identify the antibody. Once the
panel is performed, crossing out is done to eliminate
possible antibodies. This is done by using the cells that
are negative and going row to row crossing out what is
positive on the panel and leaving what could be the
possible antibody. This technique was new to me when
I started working at my present employer, but with
practice and help from the blood bank supervisor, this
became like second nature. I plan on using what I
learned from Ms. Sweat.
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NATIONAL AWARDS
WINNERS
Pillar Award—Chris Seay
Honor Roll State—Kay Burnett
Distinguished Achievement-Kim Wheeler
Third place Journal—Sherry Blevins
Silver Service—Walter Parsons
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DELEGATE REPORT
Walter M. Parsons, MT
INFECTIOUS DISEASES
Linda Pifer, Ph.D., SM (ASCP)
GS (ABB), Professor of Clinical Laboratory Science
UT Health Science Center
Memphis, TN
Fasten your seat belts and away we go around the
world to investigate the emerging infectious diseases of
the twenty-first century. A unique presentation from
someone who had total command of infectious
diseases: the what, where, why, who, and how. The
presentation had me so mesmerized for the whole hour
and I felt it ended way too soon. A pictorial gallery of
the different types of viruses located in different
countries around the world.
The Ebola Virus zone is located in the African
countries of Liberia, Sierra Leone, and Guinea. The
Chikungunya Virus arrived in South and Central
America in 2013-2014. The Heartland Virus, a new
virus found in Missouri and Tennessee, vectored by the
Lone Star Tick. The Bourbon Virus was first identified
(continued)
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DELEGATE REPORT
in Kansas and vectored by the tick bite.
The Trypanosoma Cruzi Virus is now common in
Tennessee and the Mid-South. Dr. Pifer stated
mosquitoes caused more deaths and diseases than any
other animal on the planet. In July, 2016 at the AMT
National Convention and Education Meeting in
Memphis, there had only been travel related Zika
Virus cases in the United States and Dr. Pifer stated it
was only matter of time that Zika infections from
local mosquitoes would be transmitted. Two weeks
after the convention, South Florida (Miami) had their
first four cases of mosquito transmitted Zika Virus
cases. Today, there have been several more. Zika
Virus is transmitted to people through the bite of an
infected Aedes Species Mosquito—Ae; Aegypti and
Ae; Albopictus. These are some mosquitoes that
spread dengue and the Chikungunya Virus.
Thank you for allowing me to represent Tennessee as
a delegate to the 2016 National Convention in
Memphis.
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**DENTAL ASSISTANT WEEK…MARCH 5-11, 2017
**MEDICAL LABORATORY WEEK..APRIL 23-29, 2017
**AMT 79TH NATIONAL MEETING…..JULY 9-13, 2017
At The Intercontinental Hotel at the Plaza, Kansas
City, Missouri
**TSSAMT SPRING MEETING...TO BE ANNOUNCED
ADVERTISING RATES
1 PAGE 1/2 PAGE 1/4 PAGE BUSINESS CARD
1 Issue $75.00 $60.00 $40.00 $20.00
2 Issues $150.00 $120.00 $80.00 $40.00
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2016 TNSSAMT COMMITTEES
Historical Martha Duncan, MT Publication Sherry Blevins, RMA* Kaye Tschop, MT Legislative Annie Washington, MT
Diane Robbins, MT
By-Laws/SOP Martha Duncan, MT* Kaye Tschop, MT Walter Parsons, MT Scientific Annie Washington, MT* National Lab Week Kay Burnett, MT National RMA Week Valerie Owens, RMA Photography Diane Robins, MT* Kay Burnett, MT Membership Kay Burnett, MT* Jerry Hudgins, MT Walter Parsons, MT Audit Kim Wheeler, MT* Bonnie Wiseman, MT Diane Robbins, MT Martin Amick, MT Judy Coburn, MT Nominating Martha Duncan, MT* Jerry Hudgins, MT Kaye Tschop, MT Gaye Hudson, MT. Annie Washington, MT *Indicates Chairperson
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MEDICAL ASSISTANT WEEK
Medical Assistant’s Creed
“I believe in the principles and purposes of the profession of medical assisting. I endeavor to be more effective. I aspire to render greater service. I protect the confidence entrusted to me. I am dedicated to the care and well-being of all people. I
am loyal to my employer. I am true to the ethics of my profession. I am strengthened by compassion, courage, and
faith.”
We love doing
computer work
Learning the
Integumentary
system in Anatomy
<
Learning the bones
with Betty the
skeleton
Taking a patient’s
history
Learning
Injections
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WELCOME TO THE TNSSAMT FAMILY
ALEXIS PILKINGTON, RMA ALEXIS ALEXANDER, RMA
ALEXYS MALEK, RMA ALLISON WILLIAMS, RMA
ALLISON WILLIAMS, RMA AMANDA SMITH, MLT
AMANDA SMITH, RMA AMBER JOHNSON, MLT
AMY BINKLEY, RMA AMY WALIZER, RMA
AMY DODSON, RMA ANASTASIA WYNN, RMA
ANASTASIA WYNN, RMA ANDREA VILLALOBOS-LEMUZ
ANGELA, FRIAS, RMA ANITRA DANIELS, RPT
ANNETTE WOODS, RMA APRIL ROCKWOOD, RMA
APRIL FARR, RMA ASHLEY CARTER, RPT
AUDRA JOHNSON, RMA AUDREY McCLOUD, RMA
BELINDA ADAMS, RMA BENITHA FRYSON, RMA
BLAIR MALONE, RMA BONITA UNDERWOOD, MT
BRIAN CAMPBELL, RMA BRITTANEY HOLDEN, RMA
BRITTANEY McCALEB, RMA BRITTANY DUGGER, RMA
BRITTANY MOYERS, RMA BROOKLYN WYATT, RMA
CANDICE TUCKER, RMA CANDIE FURCHES, RMA
CARA ODEN, RMA CARLIE SPODAT, RMA
CASEY LANE, RMA CATHERINE MATTIX, RMA
CATRINA COX, RMA CHARITY GALIGHER, RMA
CHRSTIANA BAKER, RMA CRYSTAL HINKEL, RMA
CRYSTAL PETERS, RMA CRYSTAL HAMPTON, RMA
CYNTHIA GREER, RMA DANA WILLIAMS, RMA
DANA WILLIAMS, RMA DANIELLE CAMPBELL, RMA
DANIELLE CAMPBELL, RMA DARBY DUNFORD, RMA
DENISE ROTTMAN, RMA DENISE SAUCEMAN, RMA
DONNA JACOBS, RMA DONNA JONES, RMA
EDITH SEWARD, RMA ELIZABETH CUEVAS, RMA
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WELCOME TO TH.E TNSSAMT FAMILY
EMMA CARTER, RMA ERICA REMSBURG, RMA
ERICA ROBINSON, RMA ERICA ELDER, MLT
FRANCESCA MULEA, RMA GUADALUPE, BEDOLLA, RMA
HEATHER BARLOW, RMA HEATHER GILLETTE, RMA
HOPE GLOVER, RMA IVETTE ACHINGER, RMA
JACQUELINE STERRETT, RMA JAMI ALBRIGHT, RMA
JAMIE MARSHALL, RMA JANET HOPKINS, RMA
JASON PEPPER, MT JAYDE SLIGER, RMA
JENNIFER JOHNSON, MLT JENNIFER WITTENBERG, MT
JENNY NUNNERY, RMA JONINA SWARTZ, RMA
JUDY CARDEN, RMA J ULIE JOHNSON, RMA
JULIE HOLTZCLAW, RMA JULIETTE DUQUESNOY, MLT
KAMI LAMBET, RMA KARI BOYCE, RMA
KATELYNN STINNET, RMA KATHRYN DAVIS, RMA
KAYLA JEFFERY, RMA KAYLA POINDEXTER, MT
KAYLA EPPERSON, RMA KAYTLIN SMITH, RMA
KEISHA JACKSON, RMA KELLY FOULKS, RMA
KENDRA HALL, RMA KEVIN McHUGH, AHI
KEYERA JORDAN, RMA KIMBERLY SMITH, RMA
KRISTI HAWS, RMA KRISTI NORMAN, RMA
KRISTIN HOUSER, RMA KRISTIN PEDEN, MLT
KRISTY SNYDER, RMA KRYSTAL JENNINGS, RMA
KYLA GOLIDAY, RMA LaSHUNDRA CHOICE, RMA
LEAH HUGHEY, RMA LEAHA NELSON, RMA
LINDSEY TOMLINSON, MLT LORA CARPER, RMA
LORI PHILLIPS, RMA LUIS DIAZ, RMA
MABE LIMBAGO, RMA MACIE BROWN, RMA
MARINA PITMON, MLT MARY BROOKS, RMA
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WELCOME TO THE TNSSAMT FAMILY
MARY KELLAR, RMA MARY GOOLSBY, RMA
MEGAN BLEVINS, RMA MELBA PARKER, RMA
MICHELLE FAUST, AHI MICHELLE PETRILLO, RMA
MISTIE LLOYD, RMA MISTY DEVORE, RMA
NANCY YATES, RMA NEKESHA TATE, RMA
NICHOLE CHAMBERS, RMA NICOLE JENKINS, RMA
NIKISHA FLEENOR, RMA PAMELA MARLIN, RMA
PAMELA SHELTON, RMA PAMELA CRUZE, RMA
PATISHA MIMMS, RMA PAUL CHARPIE, RDA
RACHAEL RUSSELL, RMA RACHEAL BUSZ, RMA
RACHEL LYNCH, RMA RACHEL GROSKOPF, RMA
RACHEL THOMPSON, RMA REBECCA BLACKWELDER, RMA
REINESHA MAPLES, RMA RHONDA WILLIAMS, RMA
ROBIN BATEY, RMA SANDRA JENKINS, RMA
SARAH RHOADES, RMA SARAH MEREDITH, RMA
SARAH GAMBLE, RMA SARAH MARTIN, RMA
SAVANNAH VELEZ, RMA SHAUNA BOGGS, RMA
SHELBY DUNLAP, RMA SHEREE GRISHAM, RMA
SHERRELL BOND, RMA SHIRLEY WADE, RMA
SHYAMALI BASUROY, MT SHYAMALI BASUROY, MT
STACEY SYLVIA, RMA STACY COLLINS, RMA
STEPHEN BELL, RMA SUMMOR SCALES, RMA
SUSAN FAULKNER, RMA TABATHA TUCKER, MLT
TABITHA WALKER, RMA TAJA WHITESIDE, RMA
TAMMY LeMASTER, RMA TANYA WILLIAMS, RMA
TASHA WHITE, RMA TAYLOR ESTES, RMA
TAYLOR VICKERS, RMA TERESA BINZEN, RMA
TESLA BRUNER, RMA TESSA HAMILTON, RMA
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WELCOME TO THE TNSSAMT FAMILY
THERESA MILLER, RMA TIMOTHY YOUNG, RMA
TINA BREWER, MLT TINA KESSLER, RMA
TONYA OWENS, RMA TRACY DOUGLAS, RMA
TRACY CEDILLO, RMA TYLER HOOKS, RMA
TYLIEKA POWELL, RMA VALERIE WATSON, RMA
VICKI SIMMONS, RMA WARREN THOMPSON, RMA
WARREN THOMPSON, RMA YENNY GARCIA, RDA
ZUNDRA RINGER, RMA
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PROFESSIONALISM SEEN BY AN OFFICE MANAGER
By
Joline Lewis
Being an office manager in a local internal office, I have seen
many things when it comes to professionalism and worth ethics.
Professionalism in my eyes is not taught, but learned by
watching others such as our parents, friends, teachers, and other
influential people.
Professionalism is very important when it comes to a medical
office. Patients rely on the office staff to hold high standards in
their care and have the patience when it becomes a hectic day.
Patients sees and hears all and they have no problem in telling
someone about it.
That is one thing that I will look at when an applicant comes to
the office to leave a resume. I like to interview them right on the
spot for I feel this is the best way to get to know a person. They
have no time to prepare and I like to know how they respond
“on the spot”. I have seen applicants wear clothing from sweat
pants and tanks tops and flip-flops to a nice blouse with flats. I
have seen applicants smoke right up to the front door and put
their cigarette out in my flowers. The best part is when I am in
the back and I can see the waiting area from different angles. I
love to watch an applicant and see what they do while they are
waiting. I have seen some that will start a conversation with a
patient, which I feel is good for this shows that they can make a
good first impression. (continued)
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It only takes three seconds to make a good impression. I laugh
when I see an applicant looking on their phone while taking a
selfie and their doing different lip poses.
Somethings that I will mention to the new staff on their first day
is to always be prepared. Expect the unexpected. The office will
never be the same everyday as people thinks it is. People can
walk-in with flu-like symptoms to a person who has a finger
missing. Always keep the mind open and be able to change
things in a split second. A person must be able to think on their
feet.
I rely on my staff as much as they rely on me. Be respectful of
each other. Once a person loses that respect, it is very hard to
regain it back. I could ask an employee to do something and find
out it was not done, but yet lied to me when they replied they
did the task. How could I ask them again to do something?
I want my employees to treat each other as they themselves
would want to be treated. It is just like the “Golden Rule”. Be
respectful of each other. One thing that I do not believe in an
office is having negative thoughts. I know it is hard not to be
negative at times. A person arriving to work could have a car
that cut them off or ran them off the road. Once you arrive at my
office, all needs to be left at the door. I will not tolerate drama
for there is always a time and place for it. Not in a medical
office. I may be a tough office manager, but I have the best
employees and patients.
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STUDENT ARTICLE
My name is Lisa Kirk and I attended school in
Johnson City, Tennessee. I have two children, one
boy and one girl who are my world. I went back to
school so I could provide a better life for them. I
wanted to write my research paper on “Meaningful
Use and Electronic Health Records”. Hope you
enjoy.
“Meaningful Use” means that medical providers
have to show they are using EHR technology in avenues that can
be measured greatly in quantity and quality. The Centers for
Medicare and Medicaid Services (CMS) in 2011, established a
Stage III Incentive Program to provide monetary incentives for
the eligible physicians, hospitals, and trauma care hospitals to
get help with the high cost of transferring charts to electronic
health records. These incentives are paid when doctors, hospitals
adopt, implement, upgrade, and demonstrate meaningful use.
Qualifying for the program, one has to meet a five part criteria.
These areas are to improve quality, safety, efficiency of care,
engaging the patients and their families in care, promote public
and population health, to improve care coordination, and to
promote the privacy and security of patients information.
Physicians with 30% Medicaid patient volume and/or a
pediatrician and 30% patient volume for needy patients in rural
areas are also part of the criteria.
There are three stages to the EHR Incentive Program. In 2011,
Stage I of the program is set for physicians and hospitals to
begin setting up the process of transferring charts to electronic
health record system. Stage I establishes requirements for the
electronic capture of clinical date to improve quality and safety
of the healthcare system. In 2012, expanding off of Stage I,
Stage II, continues the application of exchanging healthcare data
(continued)
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Among providers and patients for improved care coordination.
Stage II ruling increased objective measures to increase
efficiency, effectiveness, and flexibility with a focus on
encouraging advanced clinical processes for continuous quality
and exchange of information in a structural format.
Stage III includes a single set of objectives and measures suited to
eligible physicians, hospitals, and critical care hospitals. In
addition to reduce the program’s complexity, Stage III supports
efforts to align EHR Incentive Program with other CMS
programs.
I feel the patients and the physicians will build a better friendship
and a constant level of preventative measure to keep the insurance
costs lower and health at a higher level. It is very important to
have these working together to save out-of-pocket costs, clinical
resources, and hospital stays. The incentive program lays out a
step by step plan for doctors and hospitals to come together for a
patient well-being. These efforts of safety and quality are worth
the steps to maintain a valuable set of core objectives that in all
actuality should be implemented into everyday lives.
There is a more efficient way of keeping up with the files that
anyone can access at anytime. They are more accurate and
detailed oriented. The CMS has made every effort for the
professionals in health care to adopt, implement, and put together
a program that is great for everyone, cost effective, and time
saving.
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