Central Board of Secondary Education ( AIEEE Unit )

PS-1-2, Institutional Area, Patparganj Delhi - 110092

Tender for Conducting Online Exam i.e. Computer Based Test (CBT) for Professional Entrance Exam (PEE)-2012 The Central Board of Secondary Education (CBSE), an Autonomous Organisation under Ministry of Human Resource Development, Govt of India invites technical & commercial bids for conducting online exam i.e. Computer Based Test (CBT) for various Professional Entrance Examinations being conducted by the Board. Interested Service Agencies involved in similar work or capable of undertaking such work may send their bids both Technical and Commercial bids in sealed envelopes. The tender document, objective, scope of work, timeline, information to be furnished by the agency, evaluation criteria for selection and other relevant details are available on CBSE website http://cbse.nic.in Bids shall be addressed to: The Director (Spl Exam)

Central Board of Secondary Education PS-1-2, Institutional Area, Patparganj

Delhi - 110092 The last date for receipt is 21st October 2011 up to 2.00 P.M.. Bids received after this date will not be considered under any circumstances.

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TENDER DOCUMENT

FOR

COMPUTER BASED TEST DELIVERY, ADMINISTRATION AND PROCESSING FOR

PROFESSIONAL ENTRANCE EXAM (PEE) -2012

Date of Pre-Bid meeting – 14.10.2011 Last Date of Submission – 21.10.2011

CENTRAL BOARD OF SECONDARY EDUCATION SHIKSHA KENDRA, 2 COMMUNITY CENTRE

PREET VIHAR, DELHI – 110092 INDIA

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INDEX ______________________________________________________________________________ S.No. DESCRIPTION PAGES ______________________________________________________________________________ 1. SECTION – I 3-4 BACKGROUND 2. SECTION – II 5-9 SCOPE OF WORKS 3. SECTION –III 10-12

GENERAL INFORMATION, INSTRUCTIONS TO THE BIDDERS EVALUATION OF THE BIDS

4. SECTION – IV 13-18

TECHNICAL PRE REQUISITES/ CRITERIA IMPORTANT INSTRUCTIONS

5. TECHNICAL BID 19-25 (i) FINANCIAL INFORMATION (ANNEXURE ‘I’)

(ii) DETAILS OF SIMILAR WORKS COMPLETED DURING THE

LAST 3 YEARS (ANNEXURE ‘II’) (iii) WORKS/PROJECT UNDER EXECUTION OR AWARDED (ANNEXURE ‘III’)

(iii) PERFORMANCE REPORT OF WORKS REFERRED IN ANNEXURE ‘II & III’ (ANNEXURE ‘IV’) (v) STRUCTURE OF THE ORGANIZATION (ANNEXURE ‘V’)

(vi) DETAILS OF TECHNICAL AND ADMINISTRATIVE PERSONNEL TO BE EMPLOYED FOR THE WORK (ANNEXURE ‘VI’) 6. FINANCIAL BID 26

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SECTION I BACKGROUND 1.1 The Framework 1.1.1 The Central Board of Secondary Education (CBSE) is one of the important national public

examinations Board for the conduct of Class X & XII examination. The Board, a registered society and an autonomous organization under Ministry of Human Resource Development, Government of India has mandate for conduct of public examination at secondary & senior secondary level for its affiliated schools in India and abroad. The main objectives are to serve the educational Institutions more effectively and to be responsive to the educational needs of the students. There are about 12000 schools including 146 schools in twenty one countries outside India affiliated to the Board. These include Kendriya Vidyalayas, Government Schools, Jawahar Navodaya Vidyalaya, Central Tibetean Schools and Private Independent Schools.

1.1.2 The prime focus of the Board is on (a) innovation in teaching-learning methodologies by devising

student friendly and student centred paradigm; (b) reforms in examination and evaluation practices; (c) skill learning by job oriented and job skilled inputs and; (d) regularly updating the pedagogical skills of the teachers by conducting in-service training programme and workshops. To achieve these interlinked objectives, the Board (i) prescribes the condition and conduct of public examinations at the end of Class X & XII and to grant qualifying certificates to successful candidates of the affiliated schools; (ii) affiliates institutions for the purpose of public examination and; (iii) prescribes as well as update the course of instructions to raise the academic standards in the country.

1.1.3 The Programme of Action (PoA), 1992 under the National Policy on Education (NPE), 1986

envisaged conduct of a common entrance examination on All India basis for admission to professional and technical programmes in the country. For admission to Engineering and Architecture/Planning programmes, Government of India vide Resolution dated 18th October 2001 has laid down a Three-Exam Scheme (JEE and AIEEE at the National Level and the State Level Engineering Entrance Examinations (SLEEE) for State Level Institutions with an option to join AIEEE). This takes care of varying admission standards in these programmes and helps in maintenance of professional standards. This also solves problems of overlaps and reduces physical, mental and financial burden on students and their parents due to multiplicity of entrance examinations.

1.1.4 The CBSE has been given the mandate of conducting AIEEE on behalf of Ministry of Human

Resource Development, Govt. of India. The Tenth All India Engineering Entrance Examination (AIEEE) was held on 1st May 2011 both in offline and online mode. A total of 10,41,639 (offline) and 4062 (online) candidates appeared, out of 11,10,313 (offline) and 4567 (online) candidates registered, for the examination at 1685 (offline) and 33 (online) centres located in 86 (offline) and 20 (online) cities. Approximately, 26,000 seats for BE/B.Tech & 900 seats for B.Arch/B.Planning in various institutions, namely National Institutes of Technology, IIITs, Deemed Universities, Technical Institutions, Delhi Technological University, Delhi and other Govt. funded Institutions were offered through this examination A centralized online counseling was organized for filling up the All India

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seats by the Central Counseling Board (CCB). The following States/Institutes used AIEEE-2011 ranks to fill seats through their own counseling, namely West Bengal, Himachal Pradesh, Haryana, Uttarakhand, Punjab University, Chandigarh, Punjab Engineering College, Chandigarh, Delhi Technological University, Delhi and N.S.I.T, Delhi under University of Delhi.

1.1.5 The implementation of the Right of Children to Free and Compulsory Education (RTE) Act, 2009 requires the recruitment of a large number of teachers across the country in a time bound manner. In spite of the enormity of the task, it is desirable to ensure that quality requirement for recruitment of teachers is not diluted at any cost. It is therefore necessary to ensure that persons recruited as teachers possess the essential aptitude and ability to meet the challenges of teaching at the primary and upper primary level.

In accordance with the provisions of sub-section (1) of Section 23 of the RTE Act, the National Council for Teacher Education (NCTE) had vide Notification dated 23rd August, 2010 laid down the minimum qualifications for a person to be eligible for appointment as a teacher in classes I to VIII. It had been inter alia provided that one of the essential qualifications for a person to be eligible for appointment as a teacher in any of the schools referred to in clause (n) of section 2 of the RTE Act is that he/ she should pass the Teacher Eligibility Test (TET) which will be conducted by the appropriate Government in accordance with the Guidelines framed by the NCTE. The rationale for including the TET as a minimum qualification for a person to be eligible for appointment as a teacher is as under: i). It would bring national standards and benchmark of teacher quality in the recruitment process; ii). It would induce teacher education institutions and students from these institutions to further improve their performance standards; iii). It would send a positive signal to all stakeholders that the Government lays special emphasis on teacher quality 1.2 Aims & Objectives of the tender 1.2.1 The Board has decided to conduct “Computer Based Professional Entrance Exam (CB-PEE)” in 22

cities. 1.2.2 The Board intends to select an agency to execute the Computer Based Test Only, its administration,

processing work and forward raw scores & marks to the Board for composite declaration of results as per requirements of the CBSE.

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SECTION-II 2 SCOPE OF THE WORK:

2.1 Scheme of Examination : PEE 2012 shall be conducted in following mode :

Computer Based Test (CBT) using Intranet/(LAN) – CB-PEE-2012 in 22 cities. There are two Professional Entrance Examinations under consideration which are to be

conducted through Online Mode. These two exams are All India Engineering Entrance Examination (AIEEE) and Central Teacher Eligibility Test (CTET)

Salient Features of CB-AIEEE 2012:

Entrance examination will be conducted for candidates appearing for BE/ B Tech only. Note – Efforts are being made to conduct B.Arch. Exam also through CBT mode otherwise the evaluation of answer scripts of B.Arch. will be through On Screen Marking (OSM)

Question Paper for AIEEE will be of objective type consisting of three parts – Physics, Chemistry and Mathematics.

Duration of examination will be three hours. Medium of examination will be Bilingual i.e. both English and Hindi

Salient Features of CB-CTET 2011/2012:

Entrance examination will be conducted for candidates appearing for TET. Question Paper I for CTET will be of objective type consisting of – Child Development and

Pedagogy, Language I, Language II, Mathematics, and Environmental Studies. Question Paper II for CTET will be of objective type consisting of – Child Development and

Pedagogy, Language I, Language II, Mathematics, and Social Science. Duration of examination will be One and a half hour for each paper. Medium of examination will be Bilingual i.e. both English and Hindi

2.2 Schedule of Examination :

AIEEE - 3 weeks with Sundays off from 7th May 2012 – 26th May 2012 CTET - 3 weeks with Sundays off in Jan 2012 and June 2012 15 days for exam 3 days for rescheduling, if any No of shifts per day AIEEE – two ( Ist shift - 9.00 AM to 12.00 PM and

IInd shift- 2.00 PM to 5.00 PM) Reporting Time – 8 AM and 1 PM respectively CTET – three ( Ist shift - 9.00 AM to 10.30 PM IInd shift- 12.30 PM to 2.00 PM IIIrd shift 4.00 PM to 5.30 PM ) Reporting Time – 8 AM, 11.30 AM and 3 PM respectively 2.3 Volume of work CB-PEE 2012:

Examination will be held in the following 22 cities : 1 Ahmedabad 9 Delhi/NCR 17 Mumbai 2 Allahabad 10 Eranakulam 18 Noida 3 Bangaluru 11 Hyderabad 19 Nagpur

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4 Bhopal 12 Jalandhar 20 Trivandrum 5 Bhubaneshwar 13 Jaipur 21 Vijaywada 6 Chennai 14 Kolkata 22 Vishakhapatnam 7 Chandigarh/ Mohali/

Panchkula 15 Kota

8 Dehradun 16 Lucknow Note – Last year approx. 5(five) lacs candidates registered in the above mentioned cities in each exam i.e. AIEEE and CTET through Paper/Pen Test.

NAME OF CITY  CANDIDATES IN AIEEE 2011 

AHMEDABAD  24765 

ALLAHABAD  22729 

BANGALURU  13707 

BHOPAL  20298 

BHUBANESHWAR  19331 

CHANDIGARH/PUNCHKULA/MOHA 23030 

CHENNAI  14947 

DEHRADUN  12550 

DELHI  91128 

ERNAKULAM  16122 

HYDERABAD  45390 

JAIPUR  55879 

JALANDHAR  13620 

KOLKATA  22722 

LUCKNOW  26062 

MUMBAI  28870 

NAGPUR  21977 

NOIDA  13045 

TRIVANDRUM  10354 

VIJAYAWADA  17856 

WARANGAL  8204 

KOTA  NEW CENTRE 

  522586 

Important Note – Besides above cities, CBSE may also like to conduct the AIEEE or similar examination in foreign countries viz. Dubai, Riyadh and Singapore. The no of countries may increase or decrease. 2.4 Scope of Work for CB PEE 2012: This has been divided into following three broad phases :

D-1 Pre-Assessment Phase. D-2 Test Delivery Phase D-3 Post Test Delivery Phase

Note - Following shall be made available by the CBSE:

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Soft copy of Candidates Application Master Data base having Roll No., Centre No., Shift,

Photographs, Signature and address Soft Copy of Centre Master having Centre No. and Centre Details Soft Copy of Question Paper set in Bilingual (both in English and Hindi ) for each shift and

each day to be provided on the day of examination be provided 1 hour prior to the start of examination in prescribed format).

D-1 Pre Assessment Phase:

1. Designing the examination plan and examination process in consultation with CBSE at :

Director (Special Exams) / JS(CTET) Office or any other designated officer For Test Centres Complete Security management processes (Physical and IT for all centers and servers etc) Student handling process Click by Click Audit processes Other related processes involved for conducting CB-PEE 2012

2. To prepare and provide documentary manuals for all processes for safe and secure conduct of

examination to be followed along with rules for contingency and exception handling/ emergency procedures.

3. To provide specifications for Hardware and Software required at all stages of the CB-PEE 2012 for

Director (Special Exams) / J.S.(CTET) or any other designated officer’s Office Test Centres Devices and systems to be used for authentication and audit trail mechanisms required for CB-PEE

2012

4. To provide consulting, training and manpower support to handle the entire CB-PEE 2012 project at Director (Special Exams)/ J.S.(CTET) or any other designated officer’s Office in CBSE premises. The required Hardware, Software, networking including Internet (lease line) shall be installed by agency on lease/rent basis, whose cost would be covered under commercials bid.

5. To provide and setup secured software for Authoring and complete examination management process. 6. To integrate Question Paper into the required Test Engine and maintaining required data security. To

provide training/ manpower for generation of encrypted Question packs which will be delivered to the test centres for test delivery through local test servers at various test centres in 22 cities across the country.

7. To provide examination delivery (Testing) software as per customization of the Board. 8. (a) To identify required Test Centres in each City of the 22 cities with each centre of minimum capacity of 100+20% buffer i.e. 20 per 100 systems as buffer per shift.

(b) To ensure that Test Centre has the required suitable Hardware, Software, Internet and LAN

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connectivity for conducting CB-PEE 2012. (c) To ensure that UPS facility are available at each Test Centre and To ensure that Generator facility are available at each Test Centre. (d) To ensure adequate Air-conditioning in labs for test. (e) To carry periodic audit at Test Centres for

Hardware - Operating System, Processor Speed, RAM, Network and internet connectivity, Key Boards etc.

Software - Screen resolution, bandwidth for internet and LAN connectivity, Browser Working conditions of UPS and Generator

(f) To ensure suitable drinking water and separate toilet facilities both for Boys and Girls.

9. To provide facility to candidates for mock test – through website and at facilitation centres. Note – Facilitation centres will be opened by the bidding agency to familiarize the candidates/students with CBT mode test. These Centres is expected to function for at least one month and will be closed at least a month before the actual conduct of the exam. For every 20000 candidates there will at least be one 1 facilitation centre. D-2 Test Delivery Phase: 1. To host the test and manage the test delivery process through intranet based solution at Test Centres. 2. To securely transmit, download, install and implement Question Papers received from Director (Spl. Exams)/ J.S.(CTET) or any other designated officer of the CBSE. The Question Papers installation and implementation shall be as per requirement of the Board. The Question Papers will be downloaded based on schema provided only an hour before the conduct of actual test. 3. To complete registration process of the candidates (digital photo, bio-metric finger print etc) and allow candidates to appear for test at Test Centre. 4. To arrange/provide adequate displays and provide required instructions/ information to the candidates appearing for test at Test Centres. 5. To maintain complete log of all activities of candidate during the course of examination to enable complete audit ability of the assessment process. 6. To obtain feed back from candidates after examination is over through offline Feed Back Form 7. To device system for monitoring and supervision of Test Centre activities (Centre level/ Candidate’s level) at Director (Spl. Exams)/ J.S.(CTET) or any other designated officer’s office. 8. To transfer/export the data in encrypted format including raw scores data from local server to Central server at Director (Spl. Exams)/J.S.(CTET) or any other designated officer’s Office at the end of each day and each test shift from each test centre 9. To print candidate response sheet at the end of the test as per requirement of the Board.

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10. To send Question Paper attempted by the candidate through e-mail on the last day of CB-PEE 2012 11. To ensure security and safety of centres and server room at CBSE. Also power backup and emergency mechanism. D-3 Post Test Delivery Phase: 1. To calculate marks obtained by each candidate as per requirement of the Board. 2. To provide documented inputs and support for handling

Students queries Press interaction RTI queries Court Cases

Note : The agency shall have to carry/ demonstrate complete System Test Run (STR) with test data to the CBSE before implementation The agency should also be able to demonstrate click by click audit trail for any type of enquiry.

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SECTION-III

3.1 GENERAL INFORMATION AND INSTRUCTIONS TO THE BIDDERS- 3.1.1 The tender is “Two Bid’ document. The technical bid should contain all the relevant information and

desired enclosures in the prescribed format along with Earnest Money Deposit (EMD). The financial bid should contain only commercial. In case, any bidder encloses the financial bid within technical bid, the same shall be rejected summarily.

3.1.2 All information called for in the enclosed forms should be furnished against the respective columns in

the forms. If information is furnished in a separate document, reference to the same should be given against respective columns in such cases. If any particular query is not applicable, it should be stated as “Not Applicable”. However the bidders are cautioned that not giving complete information called for in the tender forms or not giving it in clear terms or making any change in the prescribed forms or deliberately suppressing the information may result in the bidder being summarily disqualified. Tenders made by fax and those received late will not be entertained.

3.1.3 The Tenders should be typewritten or handwritten but there should not be any overwriting or cutting.

Correction, if any, shall be made by neatly crossing out, initialing, dating and rewriting. The name and signature of bidder’s authorized person should appear on each page of the application. All pages of the tender document shall be numbered and submitted as a package along with forwarding letter on agency’s letter head.

3.1.4 The bidder should enclose EMD of Rs 50,00,000/- (Rupees Fifty Lakhs) in form of Demand Draft

drawn in favour of Secretary, CBSE and payable at Delhi. The tenders without EMD (except those having exemption from depositing EMD) shall be summarily rejected. The successful bidder shall be required to deposit performance guarantee equivalent to ten percentage of contract value to the Board before release of his EMD. The EMD of the unsuccessful bidders shall be returned without interest after award of contract to the successful bidder. The EMD stands forfeited in case the bidder withdraws or amends his bid after submission of tender document. Upon selection the agency has to submit Bank Guarantee of 10 % of total project value.

3.1.5 Reference, information and certificates from the respective clients certifying technical, delivery and

execution capability of the bidder should be signed and the contact numbers of all such clients should be mentioned. The CBSE may also independently seek information regarding the performance from the clients.

3.1.6 The bidder is advised to attach any additional information, which he thinks is necessary in regard to

his capabilities to establish that the bidder is capable in all respects to successfully complete the envisaged work. He is however, advised not to attach superfluous information. No further information will be entertained after tender document is submitted, unless the Board calls it for.

3.1.7 Even though agency may satisfy the qualifying criteria, it is liable to disqualification if it has record

of poor performance or not able to understand the scope of work etc.

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3.1.8 Prospective bidders may seek clarification regarding the project and/ or the requirements for pre-qualification, in writing through fax 011-22515826, 011-2248990 or through mail within a reasonable time from Head(CC) , CBSE (bmgupta.cbse@nic.in) or Joint Secretary(IT), CBSE (antriksh.cbse@nic.in) till 07.10.2011 by 5.00 p.m.

3.1.9 The tender document has to be downloaded from Board’s web site (www.cbse.nic.in) and submitted

along with a fee of Rs.25,000/- (non refundable) in form of demand draft in favour of Secretary, CBSE payable at Delhi. There is no exemption from payment of tender document fees and tenders without requisite fees shall not be accepted. The technical and financial documents should be kept separately in sealed envelopes and both these envelopes should be kept in one envelope super scribing “Tender for Computer Based Test Delivery, Administration and Processing” for PEE-2012 so as to reach Director (Special Examination), CBSE, P.S.1-2, Institutional Area, Patparganj, I.P. Extn., Delhi-110092 by 2.00 pm on 21.10.2011. Late tenders shall not be accepted. The technical bid shall be opened on same day at 3.00 p.m in presence of bidders who may like to be present.

3.1.10 All disputes arising shall be subject to the jurisdiction of appropriate court of Delhi (India) alone and

shall be governed by the law of India. The Chairman , CBSE reserves right to award the work/cancel the award without assigning any reason. In case of differences, if any, the decision of the Chairman, CBSE shall be final. The work can be awarded to one or more agencies if need arises. Initially the contract will be for one year extendable upto 3 years upon successful completion of the job.

3.1.11 The payment shall be in Indian Rupees and shall be paid only after successful completion of work

without error and delays. No advance payment shall be made and the successful bidder has to sign an agreement on non-judicial stamp paper which shall contain clause related to liquidated damages on account of delays, errors, cost and time over runs etc.. In case the bidder fails to execute the contract, the Board shall have liberty to get it done through any other agency with full cost recoverable from the bidder in addition to damages and penalty.

3.1.12 Bidders are neither allowed to join hands to participate in the tender nor allowed to submit multiple

bids. In case found otherwise, their bid is liable to be rejected. 3.1.13 Any disputes arising out of this tender will be subject to the courts in Delhi only 3.2 EVALUATION OF THE BIDS-

3.2.1 Technical Evaluation- 3.2.1.1 Detailed technical evaluation shall be carried out by Technical Evaluation Committee pursuant to

section II, IV and other conditions in the tender document to determine the substantial responsiveness of each tender. For this clause, the substantially responsive bid is one that conforms to all the eligibility and terms and condition of the tender without any material deviation.

3.2.1.2 The technical evaluation committee may call the responsive bidders for discussion or presentation to

facilitate and assess their understanding of the scope of work and its execution. However, the committee shall have sole discretion to call for discussion/presentation.

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3.2.2 Financial Evaluation- 3.2.2.1 The financial bid shall be opened of only those bidders who have been found to be technically

eligible as enumerated under clause 3.2.3 . The financial bids shall be opened in presence of representatives of technically eligible bidders, who may like to be present. The Board shall inform the date, place and time for opening of financial bid.

3.2.3 Final Evaluation of Bids-

The final selection of the agency will be based on QUALITY AND COST BASED SELECTION (QCBS) There will be 70 % weightage for Technical Evaluation and 30 % for Financial Evaluation Broad Criteria 1. Standing of the agency and Financial Position 2. Software/ Solution 3. Similar work Experience with Boards 4. Proven Test Capability (including manpower and machine) to handle large volume (at least 40000 exam in a single shift in 22 given cities) 5. Security and Software Quality Certification (Mandatory) Note – The detailed criteria will be informed to bidders on the tender opening day

Technical Bid will be assigned a Technical score (Ts) out of a maximum of 100 points. Bidders with Technical score of 70 and above will qualify for the evaluation in the commercial process.

Commercial/Financial Bid Evaluation: The Commercial bid of those bidders, who qualify in the technical evaluation, will only be opened.

All other Commercial bids will not be opened. The Commercial bids of the technically qualified bidders will only be evaluated. The commercial scores would be normalized on a scale of 100, with lowest score being normalized to 100 and the rest being awarded on a pro-rata basis. Such normalized scores would be considered for the purpose of QCBS based evaluation, explained in section below. Quality and Cost based selection (QCBS) The individual bidder’s commercial scores (CS) are normalized as per the formula below: Fn= Fmin/Fb * 100% (rounded off to 2 decimal places) Where, Fn= Normalized commercial score for the bidder under consideration Fb= Absolute financial quote for the bidder under consideration Fmin= Minimum absolute financial quote Composite Score (S) = Ts * 0.7 + Fn * 0.3 The Bidder with the highest Composite Score(S) would be awarded the contract.

I/we have read all the Terms & Conditions in Section II to VI of the tender and agree to the same.

Signature of Bidder Name Address, phone, email and mobile

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SECTION IV, V and VI

4 TECHNICAL PRE REQUISITES/ CRITERIA 4.1 The bidder shall be single point of contract with CBSE and shall be solely responsible for the

execution and delivery of the work. 4.2 The bidder should be a company/ consortium (minimum 2 year old)/Society registered in India and

having its operation for minimum three years (i.e. 2008 and before) in India.. 4.3 The bidder should have successfully executed similar project(s) on all India basis, out of which at

least one should be of conduct of Indian Professional Competitive Examination in 20 cities or more and should have proven capacity of conduct of CBT mode exam of 40000 candidates in single shift . The documentary evidence in form of work/contract and client report must be enclosed. Note: Similar nature of work means design/ development of computer based test for professional

examination, application processing, test delivery, evaluation and result processing. The bidder should have its own developed software which can be customized as per the requirements of the Board. The bidder should have ready infrastructure in all the pre-defined 22 cities.

Note - Software Ownership: - Organization should own the complete source code of the software being used for conducting the exam - Organization should have all the necessary processes in place for entire Software Development Life Cycle (SDLC) of the software being used for conducting the exam - Organization should have authorized and globally accepted software certification, CMMi Level 5 - Organization should have all the necessary components of source code in place and any change required in any of the components of the software, in-house technical skill should be available to make necessary changes - Software code should be versioned, labelled and baselined appropriately in a standard version control system within the organization - Software code should have multiple backup system in place so that anytime source code can be recovered in case of any disaster - Organization should own the test cases and regression testing code to produce that they have done necessary testing for the software to scale up to conduct large assessments - Organization should have in-house quality assurance group and a strong quality management system to do quality check of the software - Proper security provision for source codes

4.5 The bidder should not have incurred any loss during last three years ending 31-03-2011. The bidder should submit certified copies of their company Balance Sheet and Profit and Loss Account duly audited for the last three financial years.

4.6 The bidder should have on his pay roll sufficient number of Technical and Administrative employees for the proper execution of the contract. The bidder should submit a list of the employees stating clearly how these would be involved in this work.

4.7 The Bidder should be registered with appropriate tax authorities such as Income Tax, Service Tax etc and should submit valid certificates of registration with these authorities.

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4.8 The bidder’s Average Annual Turnover during last three years should be Rs 150 crores or more in India (Attach documentary evidence such as audited Balance Sheet etc). Turn over should be of the agency bidding and not that of the group to which company belongs. The turnover refers to a company and not the composite turnover of its subsidiaries/sister concerns etc. for 2008-09, 2009-10 and 2010 – 11 . 4.9 The Bidder should have infrastructure in all the 22 city centres with validated nodes/computers,

appropriate technology, hardware and software, dedicated connectivity, trained proctoring staff, adequate security measures and due diligence.

4.10 The contract shall be on “End to End outsource basis” and the bidder should have all relevant facilities and logistics available to execute the work.

4.11 The bidder should have ISO 27001 and CMMi-5 certification for the Software. 4.12 Even though bidders may satisfy the above requirements, they may be disqualified if they have:

a) Made misleading or false representation or facts or deliberately suppressed the information to be provided in the forms, statements and enclosures of this document.

b) Record of poor performance such as abandoning work, not properly completing the contract or financial failures/weaknesses.

c) If confidential inquiry reveals facts contrary to the information provided by the bidder. d) If confidential inquiry reveals unsatisfactory performance in any of the selection criteria. e) If bidder is engaged in any activity which can influence the conduct of professional exam

such as conducting of coaching classes etc. f) The CBSE has right to cancel or modify the tender.

4.13 The technical bid shall consist of – (i) Technical information as desired in prescribed format. (Section V) (ii) The financial information as per Annexure –I (iii) The details of experience of similar works as per Annexure –II, III & IV (iv) Organizational Structure and information as per Annexure V (v) Technical and Administrative manpower available for this work as per Annexure VI (vi) Physical Infrastructure such as availability of test centres, technology, hardware, software etc

as desired under clause 4.8 above and scope of work under Section II. (vii) EMD and tender fees (viii) Duly signed copy of ISO 27001 certification. (ix) Duly signed copy of CMMI-5 certification for the Software.

4.14 The agency must have at least 1000 technical employees employed in-house in India for conduct of

exam, development of software, maintenance of software, networking and data security. The employees employed should have been recruited after exercising due diligence that includes background checks, experience verification etc.

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5 IMPORTANT INSTRUCTIONS

5.1. The agency should be registered in India. The registered agency should be operating in India for a minimum of three years with an objective of offering relevant IT Solutions and Services that are the subject matter of this tender.

5.2. The agency should own the copyright of the source code of the software being used for conducting the exam. The organization should be able to make changes as required in any of the components of the software. 5.3. The agency should be assessed at maturity level 5 of the CMMi model of the Software Engineering Institute (SEI). Other IT security rules as specified by GOI shall also apply. The organization should comply with defined Software Development Life Cycle (SDLC) processes in the development and maintenance of the system used for conducting the exam.

5.4. The agency should be certified for compliance with established Information Security standards such as ISO 27001. 5.5. The agency should follow defined Software Change Management processes to manage changes in the software. Such a process would include Change Request Management, Impact Analysis, Change Approval, Change Implementation, Version Control, Version labeling, Testing, QA Certification and Deployment into production. 5.6. The agency must employ multiple backup systems including offline backups to securely maintain the software and its corresponding source code.

5.7. The agency should have an in-house quality assurance and product testing team with a robust quality management processes that are followed to test and certify the system used to conduct the exam. The organization should maintain documented test cases and maintain evidence of successful test execution covering all test cases. Rigorous testing must be done for major as well as minor and patch releases. 5.8. Testing should not be limited to system features and functionality. The system used to conduct the exam must be tested for Performance, Security, Usability, High-Availability, Business Continuity, and Disaster-Recovery. 5.9. The agency should design a high-performance system and conduct performance tests to verify successful achievement of high concurrency, fast response time, and long-stress duration required of the system used to conduct the exam. Results of such performance tests should be made available for each major release of the system used to conduct the exam.

5.10. The agency should design a highly secure system and conduct security tests to verify that there are no vulnerabilities that can make the system susceptible to attacks. Comprehensive testing of source code, software binaries, and the infrastructure must be carried out. Results of such security tests should be made available for each major release of the system used to conduct the exam.

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5.11 Suitable emergency management plan towards any crisis situations/redundancy of servers, nodes additional centre locations, students’ data.

5.12 The bidder should be able to support the entire solution (across INDIA) on a 24 x 7 basis with a maximum response time of 3 hours. 5.13 At any time before the submission of bids, CBSE may amend the tender by issuing an addendum in writing or by standard electronic means. The addendum shall be sent to all Bidders and will be binding on them. Bidders shall acknowledge receipt of all amendments. 5.14 If the amendment is substantial, Bidder(s) shall be given reasonable time to make amendment or to submit revised bid and the deadline for submission of bids will be extended by CBSE. 5.15 TIME FRAME

AIEEE – 2012 ONLINE EXAM SCHEDULE OF ACTIVITIES

The following schedule is a broad schedule of activities , however this may be changed in consultation with the CBSE S.NO. DATE ACTIVITY RESPONSIBILITY 1 01.11.2011 PROJECT INITIATION AND FIRST KICK OFF

MEETING CBSE AGENCY

2 31.12.2011 TENTATIVE LIST OF CENTRES TO CBSE AGENCY 3 06.03.2012

TO 14.03.2012

TEST CENTRES AUDIT AGENCY

4 15.03.2012 FINAL LIST OF TEST CENTRES TO CBSE AGENCY 5 15.03.2012 DRAFT STANDARD OPERATING PROCEDURES

(SOP) MANUAL, DATA TEMPLATES AND INSTRUCTIONS FOR CANDIDATES (IFC) DOCUMENT TO CBSE

AGENCY

6 01.04.2012 TO 15.04.2012

ADMIT CARDS AND ATTENDANCE SHEETS OF CANDIDATES

CBSE

7 20.03.2012 LIST OF CANDIDATES OPTED FOR ONLINE EXAM TO AGENCY

CBSE

8 27.03.2012 FINAL STANDARD OPERATING PROCEDURES (SOP) MANUAL TO CBSE

AGENCY

9 08.04.2012 DRY RUN AGENCY/CBSE 10 31.12.2011 PRACTICE/DEMO TEST ON CBSE WEBSITE AGENCY/CBSE 11 01.03.2012

TO 31.05.2012

CALL CENTRE SUPPORT AGENCY

12 15.04.2012 TENTAIVE LIST OF PROCTORS, TCAs TO CBSE AGENCY 13 23.04.2012 FINAL LIST OF PROCTORS, TCAs TO CBSE AGENCY

~ 17 ~ 

14 30.04.2012 SET UP OF EXAM SERVER AT CBSE AGENCY 15 25.04.2012 ISSUE OF I/CARDS FOR PROCTORS . TCAs AND

AUDITORS ETC AGENCY/CBSE

16 01.05.2012 CUSTODY OF EXAM CENTRES AND ALL SECURITY ARRANGEMENTS

AGENCY

17 01.05.2012 FINAL DATA OF STUDENTS TO AGENCY CBSE 18 01.05.2012 FINAL AUDIT AND VISIT OF ALL CENTRES AGENCY/CBSE 19 01.04.2012

– 30.04.2012

MOCK TEST FOR CANDIDATES AT FACILITATION/ FAMILIARISATION CENTRES

AGENCY

20 01.05.2012 REVIEW MEETING AGENCY/CBSE 21 07.05.2012-

25.05.2012 AIEEE 2012 ONLINE EXAM AGENCY

22 25.05.2012 HANDING OVER OF RAW DATA TO CBSE AGENCY 23 26.05.2012 FINAL DATA TO CBSE AGENCY 24 27.05.2012 SUBMISSION OF DVDs OF SURVEILLANCE TO

CBSE AGENCY

Note – Separate Schedule will be notified for CTET Exam

6. EXAM CENTRES REQUIREMENTS

6.01 Minimum Candidate System Prerequisites

Screen Resolution 1024 X 768

Operating System

Windows XP Professional Service Pack 3 Microsoft Windows Server 2003 Enterprise Edition Service Pack 2 Windows Vista Enterprise Edition

Browser Internet Explorer 6.0 or above as supported by above Operating systems

Browser settings

IE Java Script enabled Pop-up blocker disabled Paste operations via script enabled Under ‘Settings’ of ‘Temporary Internet Files’, set ‘Check for newer versions of stored pages’ to ‘Every visit to the page’ Proxy disabled (Direct Internet) USB disabled

Candidate system RAM should be Minimum 1 GB and Hard disk should be minimum 60 GB.

Web camera to be attached with 2 Mega Pixels resolution. Lan card

6.02 Minimum Exam Centre Server Prerequisites

Processor CPU Speed: 1.5 GHz or above.

RAM 2048 MB or above

~ 18 ~ 

Screen resolution 1024 X 768

Operating system Windows XP Professional Service Pack 3 Microsoft Windows Server 2003 Enterprise Edition Service Pack 2 Windows 7

Browser Internet Explorer 6.0 or above as supported by above Operating systems

Browser settings IE Java Script enabled Pop-up blocker disabled Paste operations via script enabled User ‘Settings’ of ‘Temporary Internet Files’, set ‘Check for newer versions of stored pages’ to ‘Every visit to the page’ Proxy disabled (Direct Internet)

Other software .Net 2.0 Framework Microsoft Office Excel 2003 or above OR Open Office Calc 2.4 or above

Equivalent suitable system as backup support

6.03 Manpower

Each Exam Centre of capacity of 100 & 20 buffer should have the minimum following personnel’s to be deployed by the agency ;

i. Test Centre Administrator - 1 ii IT Manager - 1 iii Invigilators - 2 per 20 systems or per lab iv Support Staff - Minimum 2 per 100 students (Suitability need to be justified with centers

and locations v Security Guards - Minimum 2 per 100 students (Suitability need to be justified with centers and locations) vi Peons - Minimum 2 per 100 students The above staff should be increased proportionately on the basis of centre size in terms of nodes for exam.

~ 19 ~ 

TECHNICAL BID

S.NO. CRITERIA Give Details (with proof) 01. Conduct of at least one Indian Professional Competitive

Examination on CBT mode at least in 20 cities as well as capacity of minimum 40000 candidates in a single shift.

02. List of Test Centers in pre identified 22 cities where the Agency has conducted similar tests with validated nodes/computers, requisite hardware/software, appropriate technology, un-bridled connectivity, trained proctoring staff etc. with minimum capacity of each center as 100 students per shift.

03. Financial capability information Annexure ‘I’ 04. Details of similar completed works during last 3 years Annexure ‘II’ 05. Details of work under execution or awarded Annexure ‘III’ 06. Performance/Client Report of work referred in Annexure

II & III Annexure ‘IV’

07. Structural details of the organization. Annexure ‘V’ 08. Details of Technical and Administrative manpower to be

employed for this project work Annexure ‘VI’

09. Infrastructural availability for the work. 10. Earnest Money Deposit and Tender Fees. 11. ISO 27001 certification 12. CMMi Level 5 Certification of software Date : (Signature of the Bidder)

~ 20 ~ 

ANNEXURE– I

FINANCIAL INFORMATION I. Financial Analysis : Details to be furnished duly supported by figures in Balance Sheet/ Profit & Loss

Account for the last 3 (three) years and certified by the Chartered Accountant, as submitted by the bidder to the Income-Tax Department (copies to be attached).

FINANCIAL YEARS S.

No. Details (1)

2008-09 (2)

2009-10 (3)

2010-11 i) Gross annual turnover similar works.

ii) Profit/Loss

iii) Financial Position: a) Cash b) Current Assets c) Current Liabilities d) Working Capital (b-c) e) Current Ratio: Current Assets/Current Liabilities (b/c)

II. Up to date Income Tax Clearance Certificate. III. Certificate of financial soundness from Bankers of Bidder. IV. Financial arrangements for carrying out the proposed work. Note: Attach additional sheets, if necessary.

(Signature of Bidder)

~ 21 ~ 

ANNEXURE -II

DETAILS OF SIMILAR WORKS EXECUTED

SN

Name of Work/ Project & Location

Owner of sponsoring organization

Cost of Work (in lakhs/ crores)

Date of commencement as per contract

Stipulated date of completion

Actual date of completion

Litigation/ Arbitration pending in progress with details

Name, Designation and Address/telephone number of officer to whom reference may be made

Remarks

1 2 3 4 5 6 7 8 9 10

(Signature of Bidder)

~ 22 ~ 

ANNEXURE-III

WORKS/PROJECT UNDER EXECUTION OR AWARDED

SN

Name of Work/ Project & Location

Owner of sponsoring organization

Cost of Work (in lakhs/ crores)

Date of commencement as per contract

Stipulated date of completion

Upto date percentage progress of work

Slow progress if any, and reasons thereof

Name, Designation and Address/telephone number of officer to whom reference may be made

Remarks

1 2 3 4 5 6 7 8 9 10

(Signature of Bidder)

~ 23 ~ 

ANNEXURE IV

PERFORMANCE REPORT OF WORKS REFERRED IN ANNEXURE II & III

(Furnish this information for each individual work from the employer for whom the work was executed) 1. Name of Work/Project

And Location 2. Agreement No. 3. Estimated Cost 4. Tendered Cost 5. Date of Start 6. Date of Completion (i) Stipulated date of completion (ii) Actual date of completion 7. Amount of compensation levied for delayed completion, or any other damages, if any 8. Performance reports/assessment by clients (Supported by documentary evidence, if any) (a) Quality of work Excellent/ Very Good/ Good/Fair (b) Resourcefulness Excellent/ Very Good Good/Fair Date:

(Seal of Organization)

~ 24 ~ 

ANNEXURE –V

STRUCTURE OF THE ORGANIZATION

1. Name and address of bidder : 2. Telephone No./Fax No./Email address : 3. Legal status (Attach copies of original document defining the legal status). a) An Individual/ Consortium: b) A Proprietary/ Partnership agency: c) A Trust: d) A Limited Company or Corporation: 4. Particulars of Registration with various Government bodies & Statutory Tax Authorities (attach

attested photocopy) 1. Registration Number: 2. Organization/Place of registration: 3. Date of validity: 5. Names and titles of Directors & Officers with designation to be concerned with this work with designation of individuals authorized to act for the organization. 6. Were you or your company ever required to

suspend the work for a period of more than six months continuously after you commenced the works? If so, give the name of the project and reasons for not completing the work.

7. Have you or your constituent partner(s) ever left the work awarded to you incomplete? If so, give name of the project and reasons for not completing the work. 8. Have you or your constituent partner(s) been debarred/black listed for tendering in any organization at any time? If so, give details. 9. Area of specialization and Interest 10 Any other information considered necessary but not included above.

~ 25 ~ 

ANNEXURE VI

DETAILS OF TECHNICAL AND ADMINISTRATIVE PERSONNEL TO BE EMPLOYED FOR THE WORK SN

Designation Total number of employees in that category

Number available for this work

Name Qualification Professional experience and details of work carried out

In what capacity these would be involved in this work

Remarks

1 2 3 4 5 6 7 8 9

(Signature of Bidder)

~ 26 ~ 

FINANCIAL BID (In Indian Rupees)

Candidates Strength Range Per Candidate (in figure) AIEEE CTET

Per Candidate (in words) AIEEE CTET

Up to 100000 100001-200000 200001-300000 300001-400000 400001-500000 500001-600000 600001-700000 700001-800000 More than 800000 The rates shall be inclusive of all cost as well as duties and taxes paid or payable. The rates payable shall be as per the candidates strength range. For instance : For 475000 candidates, rates applicable shall be as those quoted for 400001-500000 range. Date

(Signature of the Bidder)

~ 27 ~ 

FINANCIAL BID (optional) For conduct of AIEEE or Similar Exam in Foreign Countries

(In Indian Rupees) Candidates Strength Range

Per Candidate (in figure)

Per Candidate (in words)

Up to 50 50 – 100 101 – 150 151 – 200 201 – 250 251 - 300 301 – 350 351 - 400 401 – 450 451 – 500 More than 500 Important note – The no. of countries may increase or decrease The rates shall be inclusive of all cost as well as duties and taxes paid or payable. The rates payable shall be as per the candidates strength range. For instance : For 75 candidates, rates applicable shall be as those quoted for 51-100 range. Date

(Signature of the Bidder)