Tender Notice - esic.nic.in

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क.रा.बी.नि

E.S.I.C

த ொழிலொளர் அரசு கொப்பீட்டுக் கழகம்

(த ொழிலொளர் மற்றும் வவலல வொய்ப்புத்துலற

அலமச்சகம், இந் ிய அரசு)

कममचारी राज्य बीमा निगम (श्रम एवं रोजगार मंत्राऱय, भारत सरकार) EMPLOYEES’ STATE INSURANCE CORPORATION

(Ministry of Labour & Employment, Govt of India)

மண்டல அலுவலகம் / क्षेत्रीय कायामऱय / Regional Office 143, ஸ்தடர்லிங் சொலல, நுங்கம்பொக்கம், தசன்லை -600034.

143, स्टर्ऱिंग रोड, ि ंगमबाक्कम, चेन्ि ै- 600034.

143, Sterling Road, Nungambakkam, Chennai - 600034.

Phone: 28306300 (100 Lines) E-mail: [email protected]

Website: www.esic.nic.in / www.esic.in

51-A-12-12-HW-AMC-ITES-2020 Date: 26/07/2021

Tender Notice

INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE CONTRACT (AMC) OF

SERVERS, COMPUTERS, PRINTERS, PROJECTOR ITEMS, CCTVs, UPSs, VOIPs,

LAN & OTHER ITEMS

1) The Regional Office, E.S.I.C. Tamilnadu invites online tender from eligible, reputed, and

bonafide maintenance providers / agencies capable of providing annual maintenance

services for COMPUTERS & OTHER PERIPHERALS for onsite maintenance of

aforesaid items for its various offices, Hospitals, Dispensaries located in the State of

Tamilnadu for a period of ONE YEAR.

2) The tender document can be downloaded from https://www.esic.nic.in/tenders,

Central Public Procurement Portal: https://eprocure.gov.in/eprocure/app from

26/07/2021 to 17/08/2021 till 11.00 AM.

3) The interested bidders may submit the tender through online mode only at

e-procurement portal https://eprocure.gov.in/eprocure/app in double bid system in the

prescribed proforma. All the supportive documents shall also be required to be submitted

physically along with Earnest Money Deposit declaration.

4) Bidders are requested to submit all inclusive rates as per Appendix-III.

5) The List of Locations is given in Appendix-V.

6) For all practical purposes, the e-tender shall be considered for evaluation, however in

case of any dispute, the physical documents would be scrutinized.

7) In addition to e-Tender which has to be filed online, the bidders also shall be required to

submit hard copies of Tender documents (separate covers for Technical Bid and

Financial Bid) as mentioned in the tender document which should be submitted with

covering letter in a sealed envelope duly super scribed with the words “Tender for AMC

of SERVERS, COMPUTERS, PRINTERS, UPSs, VOIPs, LAN, NETWORK SWITCHES

& Other ITEMS”. The sealed cover containing separate envelopes for Technical and

Financial Bids should be dropped in the Tender Box kept at Ground Floor, E.S.I.

Corporation, Regional Office, No.143, Sterling Road, Chennai-600 034 latest by 14.00

mailto:[email protected]

http://www.esic.nic.in/

http://www.esic.nic.in/

https://eprocure.gov.in/eprocure/app

https://eprocure.gov.in/eprocure/app

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Hours on 17/08/2021 which will be opened at 11.00 Hours on 18/08/2021. Financial bids

in respect of the bidders who fulfill the eligibility qualifications in the Technical Bid and

records as per para 8.16 in the tender shall only be considered for evaluation.

8) If any information furnished by the applicant is found to be false at any stage, the

application shall be cancelled and applicant shall be liable to be debarred from tender.

9) E.S.I.C. reserves the right to reject any or all applications without assigning any reason.

10) Only the applications complete in all respects will be considered for evaluation.

11) Any amendment/ any corrigendum to this tender will be published on the above websites

only and not in print media. Bidders should regularly visit the above websites to keep

themselves updated.

Chennai - 600034

Additional Commissioner &

Regional Director

Date : 26/07/2021 E.S.I.Corporation,

Regional Office, Chennai

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TENDER DOCUMENT

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Appendix-I

GENERAL TERMS AND CONDITIONS OF CONTRACT

1. Delivery of Tender

The e-tender to be filled online on e-procurement portal as per prescribed format after

which the relevant supporting documents, including Forms 'A', 'B', 'C' and „D‟ of Appendix-IV duly

filled in, and the Appendices duly completed and signed in each page should be submitted. The

bid documents (Separate covers for Technical and financial bid) should be submitted in sealed

cover and addressed to the Additional Commissioner &Regional Director and dropped in the

Tender Box kept at Ground Floor, E.S.I. Corporation, Regional Office, No.143, Sterling

Road,Chennai-600 034. The top of the envelope should contain the following superscription.

"Tender for AMC of Servers, Computers, Printers, CCTVs, UPSs, VOIPs, LAN, & Other

Items to be opened on date 18/08/2021 at 11.00 Hrs."

Incomplete bids are liable for rejection. ESIC reserves the right to reject any tender

without assigning any reason. Only one bid should be enclosed in one envelope.

2. Last Date and Time for Receipt of the Tender

Online submission in the e-procurement portal can be made till 11.00 AM on

17/08/2021 after which bid submission will not be allowed in e-procurement portal.

Submission of physical copy of the Tender Documents and supporting documents should be

done on or before 17/08/2021; 14:00 Hrs in the tender box kept in the Ground Floor at ESIC,

Regional Office, Chennai. In the event of the said date of opening of the tender being declared a

closed holiday for Govt. Offices/ESIC; the date of receipt and opening of the tender(s) will be the

next working day at the same time & place.

2a. Prebid Meeting

Prebid meeting will be held at the E.S.I.CORPORATION, Regional Office, Chennai-

34 on 09/08/2021 at 3.00 P.M. In the event of the said date being declared a closed holiday for

Govt. Offices/ESIC; the pre-bid meeting will be the next working day at the same time & place.

The representative authorized by the bidder with an authorization letter shall be present and sign

the register evidencing their attendance.

3. Opening of Tender

ESIC will open all eligible bids at 11.00 Hrs. on 18/08/2021 in the presence of bidders'

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representatives who may choose to attend the 'tender opening' at the following location:

ESI Corporation, Regional Office,

TamilNadu Region, Panchdeep Bhawan, 143, Sterling Road, Nungambakkam,

Chennai-600 034.

The representative authorized by the bidder shall be present and sign the register

evidencing their attendance. ESIC shall not be held responsible in any manner whatsoever

in case the bidder or his representative fails to sign in the register provided for this

purpose. A person not signing as above shall be deemed to be considered not attended

the meeting and shall be dealt with accordingly.

If the delay shall have arisen from any cause, such as strikes, lockouts, fire accidents,

riots etc, which the ESIC may admit as reasonable ground for further time, it may allow such

additional time required by circumstances of the case only for extending the opening. The ESIC

may also change or extend the date and time of opening of the tender without assigning

any reason whatsoever.

ESIC reserves the right for accepting the whole or any part of the tender without

assigning any reason to the bidder.

4. Special Instructions

i. Rates quoted should be in Indian Currency and should be inclusive of G.S.T. as applicable

and should be shown separately for each item of work and should be marked 'NIL' if not

being charged separately. Any ambiguous quote on these accounts shall render the tender

liable to be rejected. Tenders not complete in all respect are liable to be rejected. The bid may

be submitted on firm rate basis.

ii. The bidder shall, wherever called upon to do so, give full information with reference to the

services in hand and shall permit the Additional Commissioner and Regional Director or any

other officer nominated by him to inspect the premises of the tenderer / client at all

reasonable times and shall give full assistance and information as may be required by him in

connection with the contract.

5. Signing of Tender

The tender will be liable to be rejected in case complete information is not given therein,

individuals signing tender or other documents connected with the contract must specify as to

whether he is signing as:

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i) 'Sole Proprietor' of the firm or his Attorney.

ii) 'Registered Active Partner' of the firm or his Attorney.

In case of Vendor registered under the Companies Act (new as well as old) and firms

registered under the Indian Partnership Act, the person signing must clearly indicate his

capacity in which he is signing (e.g. Secretary, Manager, and Partner etc.). In case it is

being signed by an attorney or representative the signatory shall produce a copy of the

documents empowering him to sign, if called upon to do so.

6. Key Deliverables:

ESIC intends to obtain the Annual Maintenance services from reputed and experienced services

under AMC include the following key deliverables:

a) Call Management Services- Receipt, recording and attending of calls.

b) Desktops and Peripherals Management Services- Hardware/Software servicing / maintenance in condition.

c) Servers Management Services- Hardware / Software servicing / maintenance in condition.

d) Printer Management services -Hardware / Software servicing / maintenance in condition.

e) Earthing Management Services- Maintenance and repair of existing earthing and to

keep the readings within the permissible limits.

f) Network Management Services- Switches (POE/NPOE) /Distributers/Patch panels/LAN Cables/Hardware/ Software servicing /configuration/ maintenance in condition.

g) Preventive and Proactive Maintenance of Equipments- Routine checks and maintenance of IT Assets (Cable dressing for the items in the Network Rack wherever required).

h) CCTV Management Services – Maintenance and upkeep of all the CCTV cameras, NVR/DVR and television displays

i) UPS Management Services- Maintenance and upkeep of all online and offline UPS including Batteries.

j) VOIP (Voice Over Internet Protocol) Phone Management Services- Maintenance of all VOIPs present in the premises.

k) Video Conferencing Management Services – Hardware/Software Maintenance of all Video Conferencing Equipments.

l) Projection items Management Services– Maintenance and upkeep of all items viz. Projection(s), Switcher,RF Amplifier, Motorized Screen(s), Mike(s) Servicing/Maintenance in condition.

6.1 Maintenance by the agency, including preventive dusting/cleaning and Tagging of all items

under AMC as detailed in Appendix-III in the period specified.

7. Period of validity of bids

Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC; a bid

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valid for a shorter period would be liable to be rejected by the ESIC as non-responsive.

In exceptional circumstances, the ESIC may solicit the bidder consent to an extension of the

period of validity. The request for the response thereto shall be made in writing (or by cable or

telex or fax or email).

8. Other General / Eligible Conditions of Contract

8.1. In the interpretation of the contract and the general and / or special condition governing it,

unless otherwise required: -

a) The term 'Contract' shall mean the invitation to tender, the instructions to tenderer, the

acceptance of the tender, particulars thereinafter defined and those general and special

conditions as may be added.

b) The term 'Contractor' shall mean the person, firm or Vendor having Main/ Registered /

Zonal / Branch office at Chennai with whom the order for providing AMC Services is

placed and shall deem to include the contractor's Successors (approved by the ESIC),

representatives, heirs, executors and administrators unless excluded by the contract.

c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance

with the rates accepted by or on behalf of ESIC.

d) The term Customer or 'Corporation' or 'ESIC' shall mean „the Regional Office,

Tamilnadu, Employees' State Insurance Corporation.

8.2 Validity of contract: The contract shall be valid for a period of 1(ONE) year from the

date so specified in the award in accordance with the terms and conditions mentioned

herein. The contract may be extended for any other period on the same terms and

conditions with mutual consent of the parties and at the discretion of Employees’ State

Insurance Corporation. ESIC will have exclusive right to terminate the contract by giving

one month’s notice. The Vendor has to give 3 months’ notice before cancellation of the

contract. Contravention of the same would lead to forfeiture of performance guarantee /

Security money along with all outstanding dues.

8.3. Authority of person signing documents: A person signing the tender form or any documents

forming part of the contract on behalf of another shall be deemed to warranty that he has

authority to bind such other and if, on enquiry, it appears that the person so signing has no

authority to do so, the ESIC may, without prejudice to other civil and criminal remedies, cancel

the contract and hold the signatory liable for all costs and damages.

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8.4. Responsibility for executing the contract: The agency is to be entirely responsible for the

execution of the contract in all respects in accordance with the terms and conditions as specified

in the acceptance of tender.

8.5. The agency shall not sublet, transfer or assign the contract or any part thereof. In the event

of the contractor contravening this condition, Additional Commissioner and Regional Director,

ESIC, R.O., Tamilnadu shall be entitled to place the contract elsewhere on the contractors

account at his risk and cost and the agency shall be liable for any loss or damage, which the

ESIC may sustain in consequence or arising out of such replacement of the contract, apart from

forfeiture of the Security Deposit and / or invoking the Bank Guarantee given for due

performance of the contract, for such breach. The Additional Commissioner and Regional

Director, ESIC, R.O., Tamilnadu or the Competent Authority of the ESIC may grant such

permission for substitution, subject to any further conditions as it may deem necessary

on the existing as well as the proposed contractor and both of them shall be bound to

comply with such further condition as may be imposed.

8.6. Earnest Money Deposit Declaration: The tenderer has to submit EMD Declaration as

per Form – D. The Technical Bids dropped in the tender box will be opened first and only after

the verification of EMD declaration from, the tender will be considered for evaluation of Technical

Bid.

8.7. Performance Guarantee: On acceptance of the tender, contractor shall within the period

specified by ESIC, deposit as Performance Guarantee, a sum equivalent to 3% of the estimated

annual tender value of the contract in the form of Demand Draft or Bank Guarantee in favour of

“ESI Fund Account No.1” which will be valid for 18 months from the date of contract. No interest

shall be paid on the Performance Guarantee, deposited by the contractors. The ESIC shall

be entitled to forfeit the Performance Guarantee or any part thereof without prejudice to any

other remedies provided in the contract or available under the law for non-performance or failure

to satisfactorily perform the contract as per terms and conditions.

a) If the contractor is called upon by the office of the ESIC to deposit Performance

Guarantee and the contractor fails to provide the security-cum-performance guarantee

within the period specified/granted, such failure will constitute a breach of the contract

and the office shall be entitled to make other arrangements at the risk and expense of the

contractor whereby the contract shall be awarded to the next eligible bidder in order.

b) On due performance and completion of the contract in all respects, the Security Deposit

will be refunded to the contractor without any interest after deducting penalty and other

charges, having remained unrealized, if the same cannot be realized from the

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contractor's pending bills.

8.8. Recovery of sums due: Whenever any claim for the payment of a sum of money arises out

of or under this contract against the contractor the ESIC shall be entitled to recover such sum by

appropriating, in part or whole the security money deposited by the contractor and/or by

deduction from the pending bills of the contractor. When there remains a balance of the total

sum to be recovered, it shall be deducted from any sum due to them or which at any time

thereafter may become due under this or any other contract with the ESIC. If this sum is not

sufficient to cover the full amount recoverable, the contractor shall pay to ESIC on demand the

remaining balance due along with interest at the rate of 12% per annum from the date when

the first demand is made till the date of actual payment for each day of delay.

8.9. Insolvency and breach of contract: ESIC may at any time, by notice in writing, summarily

terminate the contract without compensation to the contractor in any of the following events, that

is to say:-

i) If the contractor being an individual or firm, such individual or any partner in the

contractor's firm as the case may be, is at any time adjudged insolvent or has a

receiving order or orders for administration of his estate being made or any

proceedings for liquidation or composition under any law of insolvency being or not

for the time being in force or has made conveyance or assignment of his effects or

enter into any arrangements or compromise with his creditors for suspend payment

or if the firm be dissolved under any law which governs it or which is otherwise for

the time being in force; or

ii) If the contractor being a Vendor registered under any law for the time being in

force, passes a resolution for winding up or the court passes any order for the

liquidation of the affairs of the Vendor or that any Liquidator, Receiver or Manager is

appointed for the management of the affairs of the Vendor; or

iii) If the contractor commits any breach of this contract or any other direction of the

customer issued from time to time not otherwise specifically provided in this

contract, the customer can terminate the contract without compensation to the

contractor which shall be without prejudice of its right to claim the damages which it

may have suffered due to such breach of contract or of the direction issued by the

customer.

8.10. Arbitration: in the event of any question, dispute or difference arising under these

conditions or any special conditions of the contract, or in connection with this contract, except as

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to any matter the decision of which is not specially provided for by these or the special

conditions, the same shall be referred to the sole arbitration as per the decision of the Additional

Commissioner and Regional Director, ESIC, Tamilnadu as per Arbitration & Conciliation Act,

1996. The venue of arbitration shall be at Chennai.

8.11. That no person other than the Additional Commissioner and Regional Director, ESI

Corporation, Tamilnadu or the person appointed/approved by him should act as arbitrator.

8.12. Upon every such reference, the assessment of the costs incidental to the reference and

award respectively shall be in the discretion of the arbitrator.

8.13. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules there under,

any statutory modifications thereof for the time being in force shall be deemed to apply to the

arbitration proceedings under this clause. Work under the contract shall, if reasonably possible,

continue during the arbitration proceeding so as to ensure continuity of the business of the

customer, other than the ones which are subject to arbitration, shall normally be withheld on

account of the arbitration proceedings unless it is considered necessary to do so to cover the

quantum of amount likely to be recoverable from the Tenderer.

8.14. For the purpose of the contract including arbitration proceedings there under, the

Additional Commissioner and Regional Director, ESIC, Tamilnadu or an officer authorized by

him, shall be entitled to exercise all the rights and powers of ESIC.

8.15. Assistance to contractor: The contractor shall not be entitled to assistance either in the

procurement of raw materials required for the fulfillment of the contract or in the securing of transport

facilities which they have to arrange on their own.

8.16. Eligibility Testimonial and records to be furnished: The bidder should enclose the

following records, duly self-certified, in support of their bonafide:-

a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector

Organisations/Banks/Corporate firms** regarding their satisfactory performance of similar

contract in the last three financial years ending 2020-21 subject to the condition that at

least 1(One) contract should have been executed from the Govt./Semi-Govt./Public

Sector organization/Banks(In Form 'A')

(**In respect of corporate firms, the maintenance contract should have been at least for

minimum of 1000 desktops).

The documentary evidence in the form of work order/Successful completion certificate

with clear cut indication of the amount of AMC works executed is to be submitted and the

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sum of such AMC works executed should have annual turnover of Rs. 3 Crores or more

in each year in the last 3 financial years ending 2020-21. (In Form 'B')

b) Copy of three years audited balance sheet and profit and loss account which should

have annual turnover of Rs. 3 Crores (Rupees Three Crores) or more in each year in

similar nature of work in the last three financial years ending 2020-21 if available, else the

last three financial years ending 2019-2020 and should have been profitable.

c) List of Professionally qualified personnel (hardware/software/network engineering) of

the vendor indicating at least 100 qualified personnel on the rolls of the agency. (In

Form 'C')

d) Earnest Money Deposit Declaration form (In Form ‘D’)

e) Declaration regarding Blacklisting/Non blacklisting (In Form ‘E’)

f) Copy of Certificate of registration/incorporation of the agency.

g) Copy of Trade license as may be applicable.

h) Copy of Income Tax Registration Certificate/PAN and GST.

i) Code Nos. of ESIC & EPFO along with documentary proof.

j) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident Cum

Field Engineer's Level to whom the matter may be forwarded by Engineer himself or

ESIC), in accordance with Appendix II under clause 2.6 of Special Terms & Conditions

for contract / scope of work of this contract.

i) Copy of ISO Certification i.e. ISO 20000 etc. in Services related to IT infrastructure repair

and maintenance etc., if any,

j) Business name and constitution of tendering firm: if the firm registered under

i) The Indian Companies Act, 1956

ii) The Indian Partnership Act, 1932

iii) Any other Act.

In the absence of any of the aforesaid documents, the bids may not be accepted at the

discretion of ESIC.

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Appendix-II

SPECIAL TERMS & CONDITIONS FOR CONTRACT/SCOPE OF WORK

1. Key Deliverables/Scope of Work:

1.1 Provision of comprehensive maintenance services of the computers and peripherals,

network and other related devices on site at various offices and Health Care facilities of ESI in

the state of Tamilnadu mentioned in Appendix-V.

On the first visit by the Vendor to the ESIC & ESIS Field units, the IT Assets in the

locations are to be tagged with unique IDs (sticker/bar code with contact information) and the list

of assets with unique IDs is to be shared to ESIC. This list will be taken for Comprehensive

maintenance of IT Assets. ESIC reserves the right to add any further IT item(s) as and when

required under the same AMC with same rates and terms and conditions as mutually agreed

between ESIC and the Vendor, and the payment for which shall be made on Pro-rata basis.

The agency shall provide Resident Cum Field Engineers (RCFEs) with

Computer/Hardware Engineering qualification (with minimum one year of experience in the field)

technical person for attending the routine maintenance related complaints of the attached office

and other ESIC/ESIS field units within the city limits. The list of ESIC/ESIS location under city

limits will be determined by the heads of respective R.O/SRO. For other areas, the agency shall

resolve the issues by arranging Service Engineers other than RCFEs at their own cost.

Besides, the agency shall provide any other expert Engineer (fees inclusive in AMC Charges)

from time to time as may be required, for assistance to RCFEs, in case the latter is not able to

intervene and solve some complaints. The Resident Cum Field engineers are to be provided at

the following locations.

Sl.No. ESIC LOCATIONS ATTACHED OFFICE REQUIREMENT

1. Regional office, Chennai R.O, CHENNAI 4

2. Sub Regional Office, Coimbatore SRO, COIMBATORE 3

3. Sub Regional Office, Madurai SRO, MADURAI 3

4. Sub Regional Office, Salem SRO, SALEM 2

5. Sub Regional Office, Tirunelveli SRO, TIRUNELVELI 2

6. ESIC Hospital, K.K.Nagar, Chennai ESIC HOSPITAL, K.K.NAGAR,

CHENNAI 1

7. ESIC Hospital, Tirunelveli ESIC HOSPITAL, TIRUNELVELI 1

8. ESIS Hospital Coimbatore SRO, COIMBATORE 1

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SITES TO BE VISITED BY THE RESIDENT CUM FIELD ENGINEERS

Sl.

No.

Station of RCFE JURISDICTION

1. Regional Office, Chennai ESIC Branch Offices/Dispensaries (Chennai city limit),

2. ESIC Hospital, K.K. Nagar ESIC Hospital, K.K. Nagar,

Branch Office - Kodambakkam and M.R. Office

3. ESIS Hospital, Ayanavaram ESIS Hospital, Ayanavaram, RAMO – Chennai

and DMS-Chennai

4. ESIS Hospital, Vellore ESIS Hospital, Vellore, ESIC Branch Offices/ Dispensaries of

Ranipet, Vellore and Ambur areas

5. Other locations The jurisdiction will be decided by the attached

SRO-In-charges

These Resident Cum Field Engineers should be available at all the working days in the

above places. Salary for the Resident Cum Field Engineers will be calculated on the basis of

the Attendance certificate furnished by the concerned Regional Office/Sub-Regional

Offices/E.S.I.C Hospitals. The Attendance Certificates in respect of the REs at ESIS Hospitals

will be forwarded by the SROs Concerned. The RCFEs shall work under the

supervision/guidance/directions of the IT Officer/ IT Managers/ IT Assistants or any other

personnel authorized in this regard at the Regional Office/ Sub Regional Office/ESIC Hospitals.

In addition to the trouble shooting of the complaints raised by the users, they will also do such

work assigned by the aforementioned personnel relating to the general maintenance/ up

keeping or enhancement of the equipment/devices under AMC including intra-location transits.

The Resident Cum Field Engineers are to be made available on holidays in case of urgent need

Sl.No. ESIC LOCATIONS ATTACHED

OFFICE REQUIREMENT

9. ESIS Hospital, Salem SRO, SALEM 1

10. ESIS Hospital, Madurai SRO, MADURAI 1

11. ESIS Hospital, Sivakasi SRO, MADURAI 1

12. ESIS Hospital, Ayanavaram RO, CHENNAI 1

13. ESIS Hospital, Hosur SRO, SALEM 1

14. ESIS Hospital, Vellore RO, CHENNAI 1

15. ESIS Hospital, Trichy SRO, SALEM 1

TOTAL 24

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without any additional cost. In the absence of RCFEs at any locations, substitute engineers with

requisite qualification shall be provided by the agency, failing which penalty will be levied.

2. Call Management Services

a. Providing a single point contact for Registration of complaints through Telephone in local

language (Tamil) / Email / Online portal.

b. Maintain help-desk telephone number with minimum 2 lines for complaint registration

and the response time should not be more than 2-3 minutes for complaint registration.

c. Cost of telephone connections will be borne by the contractor.

d. Problem escalation contact details, in case of service levels not adhered.

e. Logging of user calls and giving a ticket number through software. Users should be

provided with call closing option.

f. Tracking each call to resolution.

g. Escalation of calls if necessary, to get the same resolved.

h. Monthly analysis/report of calls received and resolved along with call closing time should

be submitted to ESIC every month.

i. Identification and resolution of chronic faults and problems.

j. Service Provider‟s sticker with contact number and asset ids to be pasted on each IT

asset.

3. Desktop and Peripherals Management Services

a) Tagging of IT Assets with unique serial numbers

b) Support for Vista/Windows 7/8/10, Office/MS-Office 2000/2003/2007/2010, and other

software installed thereon.

c) Antivirus Support- Installation and upgradation/updating of anti-virus software.

d) Maintenance of all related Hardware including display devices, bio-metric devices, CCTV

cameras and NVR/DVR configuration etc.

e) Replacement/upgrade of all hardware including keyboard, mouse, Monitor, Motherboard,

RAM, HDD, SMPS, Power cable, VGA/HDMI/DP Cables, Scanner power adapter,

Laptop power adapter & battery, etc.

4. Server Management Services

a) Support of Linux/Windows

b) Server Applications and Configuration Changes.

c) Printer Management.

d) Anti – Virus related to system maintenance.

e) Desktop LAN connectivity

f) Network Security

g) Maintenance of all related Hardware including display devices.

5. Network Management Services: LAN Management

I. Management of Proxy Servers, Switches, Hubs, L3 switches (Distributers), I/O Boxes

and cabling.

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II. Ensure complete connectivity of the computers with respective networks.

III. Activity related to trouble shooting of connectivity related problem including

a. Testing and verification related to Network Interface Card (NIC) being bad.

b. Problem related to device drivers of NIC being corrupted.

c. Verifying and testing version IP, IRQ and other ID issues related to NIC as and

when required.

IV. Identifying and trouble – shooting physical (NIC, UTP etc.) connectivity problems at the

desktop (user) as well as at the HUBS/Switches /Router ends i.e. giving point to point

network connectivity solution including crimping.

V. Identifying and trouble shooting of defective parts on the Hubs/Switches up to the router.

VI. Ensuring print services for network printers.

VII. VOIP Phone maintenance/Servicing

VIII. Maintenance of existing nodes and LAN cables

IX. Providing additional nodes as and when need arises.

6. Printer Management Services

a) Repair and maintenance of all types of printers including MFP.

b) Configuration of Network printers.

c) Replacement/upgrade of fuser unit, USB cable, power cable or any parts of the printer

except cartridges.

d) Preventative maintenance to be carried out quarterly.

7. UPS Management Services

a) Support for all types of listed UPS installed in the premises including guiding the staff for

proper upkeep of UPSs.

b) Maintenance of all related UPSs including replacement of defective boards/circuits and

connectors;

c) Preventive/proactive maintenance of UPSs including monthly cleaning of parts/covers

with periodical testing of loss and idle stand by UPSs for its functional condition.

8. Video Conferencing Management Services

a) Support for all types of listed Video Conferencing items installed in the premises

including guiding the staff for proper upkeep of the same.

b) Maintenance of all related items including replacement of defective boards/circuits and

connectors.

c) Preventive/proactive maintenance of the projection/display items including monthly

cleaning of parts/covers.

9. Report and Review

9.1 Process Documentation

a) Call Register

b) Call Summary

c) Daily Call pending report

d) Resident Cum Field Engineers attendance report.

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9.2 Working days and working Hours

LOCATION WORKING DAYS WORKING HOURS

Regional Office/

Sub Regional Office/ Branch

Office

Monday to Friday 09.15 A.M. to 05.45 P.M.

Hospitals ** Monday to Friday 09.00 A.M. to 04.00 P.M.

Saturday 09.00 A.M. to 02.00 P.M.

Dispensaries

Monday to Saturday 07.00 A.M. to 10.30 A.M.,

04.00 P.M. to 06.30 P.M.

2nd Saturday, Sunday and

Holidays 07.00 A.M. to 10.30 A.M

** Although this is the normal working hours of the Hospitals/Office, the Agency has to attend any

break down calls anytime, if required since the inpatient services are 24X7.

10. Other Conditions

10.1 The Annual Maintenance Contract includes preventive as well as corrective maintenance of

all hardware and software components under AMC.

10.2 ESIC is at the full discretion to make pre-informed visits(s) to vendor‟s premises to check

the capabilities of the vendor before and /or after award of tender.

10.3 ESIC is at the full discretion to interview the person(s) deputed as Resident Cum Field

Engineers to assess the capabilities with respect to the tender awarded.

10.4 AMC shall cover each and every part including plastic body and parts, replacement of any

part necessary for keeping the computers/printers/ UPS/Inverter Battery etc. active and free

from any defect/disturbance, any unscheduled call for corrective and/or preventive

maintenance services, taking appropriate measures/steps in time to set right the

malfunctioning of the computers/printers etc. The replacement of all spares including plastic

parts and body is included in the AMC. The replacement of all defective parts with OEM

parts will be done by the service provider without any extra charge. These parts includes

Monitor, Power supply Cables (Power, HDMI, VGA, DP), Key Board, Mouse, Mother Board,

HDD, Optical Drive , Scanner power adapter, Laptop adapter & Battery etc. Recovery of

data from damaged, crashed HDD is also covered under AMC. The AMC agency has to do

the service for each case on best effort basis. Used/repaired parts of any other brand from

any other source are not generally acceptable. However, repairs can be done subject to

restoration of proper functioning/efficiency of computer equipment.

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10.5 In case of need to replace any item/component, the agency shall provide OEM parts or

original make genuine parts/components of similar or higher configurations.

10.6 The agency shall produce the Cash Memos / Certificate / Document in proof of providing

genuine components to replace the faulty ones on demand.

10.7 a) The Agency shall ensure to abide by the copyright, Intellectual Property rights and other

laws as may be applicable for providing any replacements for any malfunctioning of

components/items/software under AMC and violation of any legal requirement by the

agency in this regard shall lead to termination of the contract forthwith and forfeiture of

security money. Besides, ensuring compliance to all legal requirements will be the

responsibility of the agency, failure to do so would lead to consequence aforesaid and the

contractor will keep the corporation indemnified against any liability which may arise in this

account.

b) The AMC Provider should promptly comply with all the statutory regulations including labour

laws / regulations like payment of minimum wages, ESI, EPF etc. as may be applicable.

c) The AMC provider shall keep ESIC indemnified against all losses and responsibilities arising

out of any violation/non compliance in respect of a & b above.

10.8 DISMANTLING/ REINSTALLATION :In case any computer / equipment is required to be

shifted from one place to another within same office or in same premises - its dismantling

from old location and reinstallation at new location shall be done by the vendor. For other

locations outside the building/ campus transportation cost will be borne by the ESIC.

11. The AMC provider shall undertake preventive and actual earthing issues as and when required.

11.1 The AMC provider is required to carry out Corrective Maintenance/Preventive Maintenance

activity as per the instructions and standard procedures, stipulated by the OEM.

11.2 Maintenance Task: In addition to the preventive maintenance, ESIC intended to carry out

the following tasks:

1) Cleaning of the Hardwares - Internal and External parts (CPU, Monitor, Keyboard, Mouse,

Printer, Switch)

2) Disk Cleaning: Defragmentation, Clearing of Cache Memory, Clearing of Temporary and

prefetching Files, improve the RAM Usage and the performance of CPU.

3) Software Maintenance: Clearing of Browser history, Updation of Antivirus, removal of

unwanted software‟s. Creation of Bookmarks for ESI Related portals as suggested by the

ESI Officials, Clearing of unwanted files in the desktop.

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4) Network Maintenance: Cleaning of Rack, Cable dressing (crimping if needed), First Level

Trouble shooting for Modem, Router, switches. Check and assure the functioning of the

existing IO ports.

5) UPS and Earthing Maintenance: UPS/Battery/water top up/terminal checking/dusting and

cleaning.

Maintain and ensure the following earthing parameters - a. P-N=220 to 240 V, b. P-E=220 to 240 V, c. N-E= less than 2V Earthing should be less than 2V.

The tools (Tool Kit, Blower, Crimping Tool, LAN Tester, etc) required for the above work should

be brought by the Engineer.

11.3 i) The contract shall be on a comprehensive maintenance service basis, no extra charge

for any general wear and tear/spare parts, etc. shall be made by the ESIC except

consumables, burnouts and physical damage. During the contract period it will be the

responsibility of the vendor to keep the equipment in perfect working order.

ii) The repair works will have to be carried out at the location of the equipment except in the

exceptional circumstances where the equipment or any component may be required to be

taken out for repairs in workshop. In such cases the standby arrangement shall have to be

made by the vendor and in no way the working of computer shall be held up for want of any

standby (Equivalent or Higher product) arrangements.

iii) If ESIC feels that any of the IT Assets was not properly maintained/ serviced by the Vendor

or does not function for reasonable period after repairs, a suitable deduction from the bills

will be made. The decision of ESIC as regards to the reasonableness of deduction will be

final and binding on the Vendor.

iv) ESIC may terminate the contract at any time without assigning any reason thereof, if the

work of the Vendor is found to be unsatisfactory and ESIC will be at liberty to entrust the

same to any other firm/Vendor at the risk and expense of the defaulting Vendor. In this

connection, the decision of ESIC shall be final and binding upon the Vendor.

v) In all matters of dispute relating to this contract, the decision of ESIC will be final and

binding upon the Vendor.

vi) While submitting the quotation, the bidder is deemed to have read, understood and

accepted all the terms and conditions stated in this document and no change, whatsoever

desired, will be entertained by ESIC.

vii) In the event of the contractor failing to observe or perform any of the conditions of the work

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as set out herein or execute the work with regard to the material and printing quality to the

satisfaction of and by the time fixed by the ESIC etc. in executing the work, the deposited

money will be forfeited to the ESIC and the contract will be terminated immediately. The

contractor shall be liable to make good the loss(es), if any, that may be suffered by the

ESIC due to his/her action and/or omissions.

viii) In respect of UPS Batteries, all activities of Repair and Maintenance will be part of AMC

and no other charges are payable. In the cases where the Batteries are to be replaced

beyond their expected period of life, the batteries will be procured separately by ESIC.

However, for the need of replacement of batteries, the decision of ESIC will be final and

binding on the AMC agency.

12. STANDARD OF PERFORMANCE AND PENALTY FOR FAILURES

12.1 The AMC provider shall ensure the following TAT (Turn around Time) for resolution of the

issues:

a) The issues/calls logged of a particular location is to be resolved within 24 hours.

b) LAN Cabling work shall be done by the vendor within 3 working days from the date of issue

of the order.

c) In case of failure of the technical personnel to attend the complaints within the stipulated

time mentioned above, penalty charges will be levied.

12.2 Further, in case the AMC provider is unable to resolve within the above said TAT, at his

own option he may provide standalone equipment against the faulty one. In the event of

failures with respect to the above standards of performance, penalty charges will be levied as

per the table below.

Sl.No ITEMS Penalty amount

in Rs./day

1. Computer with Windows OS 500

2. Scanner - All types 100

3. Printer - All types 400

4. Mouse 100

5. Keyboard 100

6. LAN Cabling Work 2000

7. Monitor 400

8. Switch ( POE & NON-POE) 500

9. VC Device 500

10. Plasma TV 500

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Sl.No ITEMS Penalty amount

in Rs./day

11. LED TV 500

12. NVR/DVR of CCTV 1000

13. Bullet / Dome Camera of CCTV 250

14. VOIP (Phone) 150

15. Inverter 500

16. UPS - All types 500

17. Projector 1000

18. Amplifier 100

19. Motorized Screen 250

20. Biometric Finger Print Scanner 150

21. Any other IT Equipment 250

22. Penalty for Absence of Resident Cum

Field Engineer 1000

12.3 In case of failure of the agency to attend the calls within the stipulated time mentioned in

the para 12.1, the calls will be attended by the Resident Cum Field Engineers at the

district Headquarters and the Conveyance charges/expenditures shall be deducted

from the AMC payment in that quarter in addition to the penalty charges.

12.4 The agency shall, in no case, replace any item/component with inferior item and if found

doing so, the contract shall stand terminated forthwith and security deposit shall be

forfeited.

12.5 ESIC reserves the right to reject any or all the bids and cancel the tender without

assigning any reason.

12.6 The calls will be received centrally and shall be provided daily to the concerned Service

Engineer/Help Desk by the concerned official of the department or any

designated/nominated branch and shall be attended immediately on receipt of the

same. The firm shall maintain proper service call sheets/Register which will be duly

signed by the Engineer and the User of the equipment and Central Call Register shall

be updated accordingly. Every such call attendance slip should be duly signed by the

user confirming the resolution of issue preserved by the AMC vendor and should be

produced and submitted on monthly basis to the corporation and to be produced on

demand.

12.7 Computer power cables, printer port, chords and power cable, HDMI Cables, DP

Cables, VGA Cables, etc. are also covered under AMC.

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12.8 The service Provider shall also be responsible for cleaning and removal of virus of any

nature.

12.9 ESIC shall not be responsible for any use of unlicensed antivirus software, if any, used

by the service provider; the responsibility shall rest with the service provider for using

unlicensed software.

12.10 Hard Disk, Logic Cards, SMPS, Mother Boards should not be repaired and shall be

replaced with OEM branded parts/products only. However, repairs can be done

subject to restoration of proper functioning /efficiency of computer equipment.

12.11 The similar equipments currently covered under warranty/AMC/Otherwise may be

included in the maintenance contract on expiry of such period and equipment under

this maintenance contract, those are replaced/otherwise during the contract period will

be withdrawn from the maintenance contract. Any addition to / withdrawn from, would

involve proportionate increase or decrease in the maintenance charges (Charges of

similar equipment of this contract will be calculated proportionately for remaining period of

the contract) at any time during the contract.

13. Payment Terms

13.1 The Comprehensive maintenance charges shall be payable to the service provider in

equal quarterly installments and paid within 15 days of the succeeding quarter of AMC

Period after deducting penalties if any, subject to the satisfactory performance of the

vendor.

13.2 Any increase or decrease of taxes, duties or prices of components, etc. will not affect the

AMC rates during the entire period of AMC.

13.3 No extra remuneration for Resident cum Field Engineer or any kind of TA/DA would be

admissible and only the mutually agreed sum as per contract would be payable.

13.4 The special work charges (LAN Cabling Work/Creation of Earthing pits) shall be payable

to the service provider based on the certification of the Concerned Officer authorized by

ESIC at the respective location (RO/BO/SRO/ESIC Hospital).

14. Agreement:

The selected vendor shall have to sign on standard agreement, on non-judicial stamp paper

of appropriate value, containing details of terms and conditions after issue of letter of intent (LOI),

to commence the AMC. All the terms and conditions of this tender document shall deemed to have

been part and parcel of the agreement.

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15. Commencement:

1. The AMC shall be commenced by the selected agency from the effective date of

commencement of AMC.

2. All the systems and peripherals under AMC shall be jointly verified by the contractor and

the customer and conditions of the same shall be noted on the date of commencement of

AMC.

16. Severance:

At the time of termination of contract and of the contract period including extended period, if

any, or otherwise, the agency shall tender back all the systems and peripherals and components

under their AMC in good working conditions failing which, the same would be got rectified at the

agency„s cost and risk and sum will be recovered from the unpaid bill or security deposit or in case

the same being higher as per the terms of the contract entered between the parties.

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Appendix-III

DETAILS OF COMPUTERS, PRINTER, ETC. FOR A.M.C. DURING 2021-22

(Number of items may vary marginally on redistribution, if any and shall be finalized by joint

verification by both parties for the purpose of AMC)

Part-I

TYPE OF EQUIPMENT

Quantity

(Approx.

in No.)

Rate per annum

per item

(including GST if

any)

Total

AMC

charges

Remarks /

verification

WIPRO 382xx, Intel Core 2Duo E8400, 2 *2

GB DDRII 667 RAM memory or better with

4GB expandability, 160GB 7200 rpm SATAII

(3Gb/s) Drive

463

WIPRO---Model 37155, Intel Celeron 430,

1.8GHz, 512KB, 800MHz FSB or better, 1GB

DDRII 667 RAM Memory or better with 4GB

expandability, 160GB 7200 rpm SATAII

(3Gb/s) Drive

505

DELL Optiplex 5060MT Intel Core i5 - 8500

(6-Core, 9MB Cache, up to 4.1GHz, 65W),

4GB DDR4, 3.5 inch 1TB 7200rpm SATA Hard

Disk Drive 8x DVD+/-RW 9.5mm Optical Disk

Drive,WINDOWS10 PRO

107

DELL Optiplex 5050 MT- Intel Core i5-7500

(QC/6MB/4T/ 3.4GHz/65W)- 4GB 1x4GB

DDR4 2400MHz- 3.5" 1TB 7200rpmHDD

44

ACER M6650G - Intel i5 7th Gen, 4GB RAM

DDR4, 1TB HDD 26

ACER VERITON -M200-H110 -INTEL I5 7400-

4GB DDR3-1 TB-WINDOWS 10 50

HP Desktop Pro A G2 Microtower PC- AMD

Ryzen 5 PRO 2400G 8TH GEN with Radeon

Vega Graphics 3.60 GHz /4 GB DDR4/1 TB

7200 RPM

144

HP 406 G1 Microtower PC- Core i5-4570,

4GB DDR4, 500GB HDD & Win 8.1 Pro 4

HP Pro One 400 G1 19.5-inch Non-Touch All-

in-One PC-core i5 - 4590, 4GB DDR4, 500GB

HDD & Win 10 Pro

4

DELL-VOSTRO 260S- Core I3-2120, 2GB

DDR3, 500GB & Win 7 Pro,19" 4

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HP- HP280G3MT- Core i3-6100, 4GB DDR4,

1TB HDD & Win 7 Pro,15" 5

Acer-Mercury- Core 2Duo, 2GB DDR2, 250GB

HDD & Win 7,17" 1

PRINTERS/SCANNERS

Canon Scanner - DR 2010 C 135

HP Printer (Officejet Pro 276 dw) 876

HP Printer (Officejet Pro 8732 M) 3

HP Printer (Laserjet Pro M126 NW) 3

HP Printer (Laserjet Pro M226 DW) 28

HP-LaserJetPro1020 2

HP-LaserJetPro 1536 1

Samsung- Xpress M2826ND 11

Samsung- ML-2951 NDR 21

Samsung- SCX-3401 20

Samsung ML-2161 11

Samsung SCX-4300 2

Samsung- ML-1676 1

EPSON Inktank Printer- L6190 2

Canon-copier IR 2530 1

VIDEO CONFERENCE DEVICE

VC DEVICE - Endpoint with data sharing-

Polycom vsx-7000 model 15

42" Plasma TV/LCD-samsung 16

Plasma TV- Panasonic- TH-L42E5DM 1

LG TV- 42LF20FR 1

CCTV SYSTEM

HIKVISION NVR-DS-7P32NI-K4 2

HIKVISION (IP Bullet Camera)-DS-2CD122P-I3 16

HIKVISION (IP Bullet Camera)-DS-2CD2T1G0-I 4

SECUREYE (2MP Bullet Camera) – SIP-2HD-

W40V 16

HIKVISION NVR- DS-7608NI-E2 1

Hik-Vision Dome Camera DS-2CD2110F 1

Hik-Vision Bullet Camera DS-2CD2010F 3

HIKVISION NVR-DS-7P04NI-K1 1

Hik-Vision Dome Camera DS-2CD1321 1

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AMPLIFIER

Bosch (Plena)- LBD 19112 3

AHUJA SSB-120DP PA mixture amplifier 1

PROJECTOR

Panasonic LB78V-XGA 1

CHIRSTIE LW502 4

HITACHI CPW-X8650W 5

SONY- VPL DX 120 1

MOTORIZED SCREEN

Liberty Show Juno – Deluxe Synchronous Screen 1

Kaimon-motorized screen 1

BIO METRIC FINGER PRINT SCANNER

MANTRA MFS100 50

NETWORKING HARDWARES

Quantity

(Approx.

in No.)

Rate per annum

per item

(including GST, if

any)

Total AMC

charges

Remarks/

verification

PoE Switch-WS-C2960-24PC-L

Catalyst 2960 24 10/100 PoE + 2 T/SFP LAN

Base Image, 10A Power cable for India, GE

SFP, LC connector SX transceiver

323

PoE Switch-DGS-3120-24PC/INSI-192KB- 20 x

10/100/1000BASE-T PoE ports; 4 x

10/100/1000BASE -T/SFP Combo ports; 370 W PoE

Budget; 760 W PoE budget (with DPS-700 RPS)

106

Non PoE Switches- WS-C2960-24TC-L

Catalyst 2960 24 10/100 + (2T/SFP LAN Base

Image-10A Power cable for India, GE SFP, LC

connector SX transceiver)

79

Distribution Switch for RO/SRO/ Hospital/State

Directory(L3 Switch) Catalyst 3750 24

10/100/1000 + 4SFP + IPS Image; 1RU

18

VOIP PHONE -Cisco IP Phone 7911G 1337

VOIP PHONE-Cisco IP Phone CP6911 2

Type of UPS Quantity

(Approx.

in No.)

Rate per annum per

item (including GST,

if any)

Total

AMC

charges

Remarks/

verification

EMERSON UPS

GXT 3000 MT(LB) 150

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NETWORKING WORKS

Quantity Rate per item

(including

GST, if any)

Total Remarks/

verification

Rack fixing, Fixing & Termination of Patch Panel

and any other work related (For rack types 6U)

Unit rate

Node creation (Fixing & Termination of I/O)

Laying of cable (cat6 cable) with case for a

Minimum length of 1 Metre (inclusive of all

material cost)

Per Node/

Per Metre

Additional Laying of cable (cat6 cable) with

casing (inclusive of all material cost) Per Metre

Provisioning of new earthing pits and installation

Chemical Earthing

Providing and fixing of chemical earth electrode

made out of 50mm dia class-B (or equivalent) 2m

length with copper plate made out of 600x600x3.15

mm tinned copper plate along with one number

40x5mm tinned copper strip grazed with the plate

buried vertically with top edge of the plate at a depth

of 1500 mm with arrangements for termination of

copper strip of earth continuity conductor including

cost of charcoal, salt reign soil, water pouring

arrangements brick masonry enclose on top with

R.C.C cover complete with labour and material as per

direction of component authority. (inclusive of all

material cost)

Per

Site

EMERSON UPS MT1x1 28

UPS -RT 2000 1

UPS -SURT-2000 UXI 3

UPS -APC-2kva 13

UPS-Techser Techglare 3KVA online

UPS with inbuilt Isolation Transformer 61

Techser-Inverter (4kva) 38

Parker Power-Inverter(4kva) 80

HITA-3KVA ONLINE UPS 1

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Normal Earthing The earth lead by 8sq.mm PVC single core copper

wire in GI pipe to connect from earth electrodes to

UPS outgoing earth bus and after completion of

earthing work, earthing

ensure following parameters -

a. P-N=220 to 240 V

b. P-E=220 to 240 V

c. N-E= less than 2V

Earthing should be less than± 2V.

All earthing work will be done as per direction of

competent authority.

(inclusive of all material cost)

Per

site

Sl.

No. Particulars Qty Net

salary

PF

(if

an)

ESI

(if any)

Professional

Tax (if any)

Service

Charge

Taxes Total amount

in Rs.

1

Hiring of

Resident

cum Field

Engineer

per month

1 No.

TERMS AND CONDITIONS

The Resident cum Field Engineers are to be deployed by the vendor within one week from

the date of commencement of the AMC agreement or as specified in the AMC Agreement.

Net Salary in respect of Resident cum Field Engineer deployed should be Rs.20,000/-

The vendor shall be liable to verify the antecedents of the RCFEs to be engaged,

Educational Qualifications along with proof, experience certificate as required. The

clearance of the local police should be obtained by the agency before deployment of the

personnel.

The Resident Cum Field Engineers should be provided with Identity Cards.

Vendor shall be liable for the damages on account of any violation by the employees

deployed under the Information Technology Act and other prevalent laws of the country.

The working hours of the Resident cum Field Engineer shall be that of the ESIC Office

hours.

The performance and discipline of the Resident cum Field Engineer shall be ensured by the

vendor.

Vendor must release the salary of the deployed manpower on or before 7th of every month

irrespective of the date of payment of the current bill by ESIC.

The invoice for salary payment to Resident cum Field Engineers should be submitted on

monthly basis.

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Vendor shall submit the bill complete in all respects upto 7th of each month alongwith

attendance sheet, copy of the Bank statement of salary deposit through ECS/NEFT/RTGS

duly signed and authenticated by the bank and copies of ESI/EPF challans.

All the RCFEs must mark their attendance in “Aadhar Enabled Biometric Attendance

System” (AEBAS).

The bill should accompany a certificate to the effect that all statutory laws/dues as per

relevant Acts and Rules are being complied with.

Compliance under ESI/EPF in respect of the Resident cum Field Engineer should be done.

If ESI is not applicable, medical coverage for the RCFE should be borne by the vendor.

In case of ESI, the employee contribution has to be paid by employee and employer

contribution has to be paid by Vendor.

Note: The evaluation among the successful bidders for L1 would be decided on the basis of grand

total of all items as indicated above.

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Appendix– IV (Forms)

I.FORM „A‟ (Experience & Running Contracts)

Sl.No. Name of Organization (with

Address and Phone Number)

Experience (For 3 years) Nature of

Experience

From Date To Date

1.

2.

3.

Signature of the bidder or his authorized representative

Seal of the Vendor

II.FORM „B‟ (Turnover and Profitability)

Sl.No. Financial /

Accounting

Year

Profit Loss Annual Turnover

(from Repair &

Maintenance

Services)

Total Turnover

1 2017-18

2 2018–19

3 2019–20

4 2020–21


Seal of the Vendor

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III.FORM „C‟ (Number of 100 professionally qualified employees)

Qualification : (Please put a tick mark in the appropriate column)

S.

No.

Name B.E./

B.Tech/

MCAs/

DOEACC

„B‟ Level

M.Sc.(IT/

Comp)/

BCA/

DOEACC

„A‟ Level

B.Sc

(IT/Comp)/

PGDCA/

DOEACC

„O‟Level

Others

(Pl.

specify)

Addl.

Qualifica-

tion-1

CCNA,

MCSE,

MCSA,

CNE, etc.

(Pl. specify)

Addl.

Qualifica-

tion-2

(Hardware

etc)

Remarks

(working

since)

1

2

3

…

99

100


Seal of the Vendor

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IV. FORM „D‟

Proforma for Earnest Money Deposit Declaration

Whereas, I/We ………………………………………………..….. (Name of the Agency) ……………

have submitted bids for ………………………………………(Name of work) at ……………………….

I/We hereby submit the following declaration in lieu of submitting Earnest Money Deposit.

1. If after the opening of tender, I/We withdraw or modify my/our bid during the period of

validity of tender (including extended validity of tender) specified in the tender documents.

Or

2. If, after the award of work, I/We fail to sign the contract, or to submit performance

guarantee before the deadline in the tender documents.

I/We shall be suspended for one year and shall not be eligible to bid for ESIC tenders from date of

issue of suspension order.

Signature of the contractor(s)

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IV. FORM „E‟

CERTIFICATE

DECLARATION REGARDING BLACKLISTING/NON-BLACKLISTING

I /We Proprietor / Partner (s) / Director (s) of M/s …………………………..………hereby declare

that the firm/ company namely M/S. ………………………………………………………………………

has not been blacklisted or debarred in the past by any organization from taking part in

Government tenders.

Or

I / We proprietor / partner (s) / Director (s) of M/S……………………………………. hereby declare

that the firm/ company namely M/S……………………………………………………….was blacklisted

or debarred by any Government Department from taking part in Government tenders for a period

of ……...…… years w.e.f……….…..… The period over on ....…………... and now the firm/

company is entitled to take part in Government tender. In case the above information found false,

I / we are fully aware that the tender/ contract will be rejected / cancelled by Regional Office,

E.S.I.C., Chennai. In addition to the above, Regional Office, E.S.I.C., Chennai will not be

responsible to pay the bills for any completed/ partially completed work.

Signature: …………………………………………………..

Name: ……………………………………………………….

Capacity in which as signed: ………………………

Name & address of the firm: ……………………..

Dated:

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Appendix-V

List of ESIC Locations in Tamilnadu

Sl.

No Type of Site Site Name Site Address

BRANCH OFFICES

1 Branch Office BO -Adyar No. 112, Venkateshwara Complex, Thiruvallur Road , Thiruvanmiyur , Chennai –41

2 Branch Office BO -Ambattur ESIC Dispensary Complex , MTH Road , Chennai-53

3 DCBO

DCBO -Ambattur Indl

Estate ESIC Corporation Building, Plot No 95 D-4, Ambattur Industrial Estate , Chennai-58

4 Branch Office BO -Ambur 1st Floor Near OAR Theatre, Flower Garden Ambur 635802

5 Branch Office BO -Arakkonam 29, Main Rd, Anna Nagar, Opp. To Bharathidasan Mat. School, Orikkai, Kanchipuram

6 Branch Office BO-ATTUR 12-123,Gandhipuram,Vinayagapuram, Attur

7 Branch Office BO -Avadi ESIC Branch Office , Behind BSNL Qtrs,Avadi , Chennai-54

8 Branch Office BO-DALMIAPURAM No 89 C Diviyanathan Buliding Upstair Main Road Kallakudi Trichy 621651

9 Branch Office BO-DINDIGUL E.S.I. Dispensary Complex, Natham road, Dindigul - 624003

10 Branch Office BO-Ganapathy ESIC Ganapathy, Ganapathy@Tatabad, Coimbatore-641006

11 Branch Office BO -GeorgeTown 68, Basin Bridgeroad, Kondithope,Chennai-21

12 Branch Office BO -Guindy ESIC Branch Office, Muthaiyal Street , Chinnamalai , Chennai-15

13 Branch Office BO-HOSUR ESIC Branch Office SIPCOT Colony,Hosur-635126

14 Branch Office BO -Kaladipet 1049 T.H Road, ESI Dispensary Campus, Chennai-19

15 Branch Office BO-KARUR No 492 Jawahar Bazar Street Opp Head Post Office Karur 639001

16 Branch Office BO-KATTOOR Kaaleswara Nagar,Kattoor,Coimbatore-641 009

17 Branch Office BO-KG PALAYAM 78,Mariamman Koil St, Karungalpalayam,Erode

18 Branch Office BO-KNP PURAM E.S.I.C. 39,Kaveri Street, Mehala House, Odakkadu, Tripur - 641602

19 Branch Office Bo-Kodambakkam ESIC Medical College & Hospital Complex, K.K. Nagar, Chennai-78.

20 Branch Office BO-Kovilpatti ESI Corporation, New road, Kovilpatti

21 Branch Office BO-Kumbokonam ESIC Buliding Pidarikulam Road Kumbakonam-612001

22 Branch Office BO-KURICHY ESIC, 105/E,Venkatachalapathi Nagar,Coimbatore-641024

23 Branch Office BO-Kuzhithurai ESI Corporation, Kuzithurai, Tirunelveli

24 Branch Office BO -M.M.Nagar MIG PLOT NO 3 NH-1, 30, Nakeeran Street, Maraimalai nagar 603 209.

25 Branch Office BO-MELUR 58-A,Mill Road, (Near Municipal Office),Melur-625106

26 Branch Office BO-Mettupalayam 2, Krishnammal Lay Out, Bharat Bhavan Road, Mettupalayam 641301

27 Branch Office BO-METTUR ESIC complex, Salem camp, Mettur Dam-636-456

28 Branch Office BO -Moolakadai 55, Cooks Road, B&C Mill (Opp), Perambur Chennai-600012

29 Branch Office BO -Mountroad ESIC Building, #1, Sunkuvar Street,Triplicane,Chennai-600005

30 Branch Office BO-Munichalai E.S.I. Dispensary Complex, Balarengapuram, Madurai - 625009.

31 Branch Office BO-Nagerkoil 85, Dalava Street(1st Floor), Meenakshipuram, Nagercoil– 629002

32 Branch Office BO -Nandambakkam No. 2-B, Mount-Poonamallee Road, Nandambakkam,Chennai - 600 089

33 Branch Office BO -Nellikuppam No.19, Seetharam Nagar 1st Cross, Silver beach road, Cuddalore -607 001

34 Branch Office BO-Ondipudur 1st Floor, ESI Dispensary, 2393, Trichy Road, Ondipudur, Coimbatore- 641 016

35 Branch Office BO-OOTY 261/k/10, Bank Lane, Udhagamandalam - 643 001.

36 Branch Office BO-PALANGANATHAM E.S.I. Dispensary Complex, Palanganatham, Madurai - 625003

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37 Branch Office BO-PALANI Opp. to Palani Andavar College (Gents), Dindigul Road, Palani-624602.

38 Branch Office BO-PALLADAM 110 Mangalam Road,Palladam,Coimbatore-641664

39 Branch Office BO -Pallavaram ESIC Dispensary 1st Floor, G.S.T. Road, Pallavaram, Chennai - 600 044.

40 Branch Office BO-Pallipalayam ESIC Branch Office, SPB Colony, Pallipalayam, Erode.

41 Branch Office BO-Paravai E.S.I Dispensary, Amman Kovil st, Paravai

42 Branch Office BO-Peelamedu ESIC Branch Office,Peelamedu,Coimbatore-641004

43 Branch Office BO-Perianaickenpalayam Lingammal complex, L.M.W.Road, Periyanaickenpalayam, Coimbatore - 641020.

44 Branch Office BO-PN Palayam Door No. 384.2nd Floor,Dr.Nanjappa road,Coimbatore - 641 018.

45 Branch Office BO-Pollachi Coimbatore Road, Thillai Nagar.POLLACHI-642002.

46 Branch Office BO -Poonamallee No1(A),Trunkroad, Poonamallee, Chennai-56

47 Branch Office BO-Pudukkottai

No:160/1 Sathyamoorthy Complex Thirumayan Road Opp To ICICI Bank Pudukkottai-

622001

48 Branch Office BO-Rajapalayam ESI Dispensary Upstairs, P.S.K.Nagar, Rajapalayam-626108

49 Branch Office BO -Ranipet ESI Dispensary Complex, SIPCOT, RANIPET-632403

50 Branch Office Bo-Redhills ESI Dispensary Compound, GNT Road, Puzhal.

51 Branch Office BO-Salem Kumaran Towers, Opp Telephone Exch, 5 Roads, Salem

52 Branch Office BO-Sankari 21/1,Rangasamy Pillai St No:3,Thondikaradu,Tiruchengode

53 Branch Office BO-Sattur No.127, By-Pass Road (Ist Floor), Sattur – 626 203.

54 Branch Office BO-Singanallur ESIC Branch Office,Singanallur,Coimbatore-641005

55 Branch Office BO-Sivakasi No.8, Shield Road, Near Police Colony, ESI Dispensary(Upstairs), Sivakasi - 625123

56 DCBO DCBO- Sriperumputhur

Block-PB-02, SIPCOT, AO Building, Ground Floor, 1st

Main Road, sriperumbudur,

Kanchipuram - 602106

57 Branch Office BO-Sulur ESIC Branch Office,15b Sivanandha Complex,Sulur, Coimbatore-641402

58 Branch Office BO -Tambaram E.S.I.Corporation, Mudichur road, Tambaram, Chennai-600045

59 Branch Office BO-Tenkasi 1 St Floor, 221-D, Amman Sannathi, Tenkasi-627811

60 Branch Office BO-Thanjavur No:61/2694 South Main Street Thanjavur -613009

61 Branch Office BO-Theni Jaibharthi Towers Periyakulam Road,Theni-625531

62 Branch Office BO-Thirunagar G.S.T Road, Thirunagar, Madurai-625006

63 Branch Office BO-Tirunelveli (Office Of The G.M) BSNL Campus Q01 Type 4 Quarters, Vannerpettai, Tirunelvei -627003

64 Branch Office BO-Tiruppur Panchdeep Bhawan ,416, Kongu Main Road, Trippur - 638007

65 Branch Office BO -Tondiarpet No.20 Kummalammankoil Street, Tondiarpet, Chennai-600081

66 Branch Office BO-Trichy NO:B-33, 2nd Floor Golden Square 11th Cross East Thillai Nagar Trichy-620018

67 Branch Office BO -Triplicane ESIC Building, #1 Sunkuvar Street,Triplicane,Chennai-600005

68 Branch Office BO-Tudiyalur ESI Disp. Compound, Viswanathapuram, Tudiyalur. 641034

69 Branch Office BO-Tuticorin 164-N, North Beach Road.Tuticorin-628001

70 Branch Office BO-Udumalpet Thaliroad, Opp. To Panchayat Union Office, Udumalpet.COIMBATORE – 642126.

71 Branch Office BO -Vellore No.13, IIIrd Cross Street, Vadivel Nagar, Sankaranpalayam, Vellore - 632001.

72 Branch Office BO -Villivakkam Periyar Nagar, Korattur Road, Chennai-600 080

73 Branch Office BO-Virdhunagar 34/11,Puthukadai bazaar,SRS Plaza,Aruppukottai-626101

74 Branch Office BO-Virudhunagar 42,Elangovan Street ,Near Rajalakshmi Theatre Railway Gate,Virudhunagar-626001

75 Branch Office BO-VK Puram No-1068,Main Rd.Vikramasingapuram-627428

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76 Branch Office BO -Wimco Nagar ESI Hospital-Ayanavaram Complex, Ayanavaram, Chennai - 23

Dispensaries

1 Dispensary Disp-Adayar No.15, Nehru Street, Kandanchavadi, Chennai-96.

2 Dispensary Disp-Alankulam 1/103, Alangulam Main Road, Alangulam - 626 144.

3 Dispensary Disp-Amathur 2/34, Middle Street, Amathur - 626 005.

4 Dispensary Disp-Ambasamudram No.37, North Car Streeet, Ambasamudram, Tirunelveli Dist - 627 401.

5 Dispensary Disp-Ambattur M.T.H Road, Ambattur, Chennai-53.

6 Dispensary Disp-Ambur No.21, Kaka Chandamian Street, Ambur.

7 Dispensary Disp-Ammapet 246, Cuddalore Main Road, Salem-3.

8 Dispensary Disp-Anna Salai Sathyamoorthy Road. Chetpet, Chennai-31.

9 Dispensary Disp-Annur Ammini Aruna Complex, Ist floor, 20/25 Thenampalayam Road, Annur-641653

10 Dispensary Disp-Arakonam No.118, Gandhi Road, Arakonam – 631 001.

11 Dispensary Disp-Aralvaimozhi No.10/60, Vadagur, Naduvoor, Thanumalayan (Street), Aralvaimozhi- 629 301.

12 Dispensary Disp-Arani No.44, Sundaram Street, Kosappalayam, Arani – 632 501.

13 Dispensary Disp-Ariyalur 176, New Market Street, Ariyalur-63.

14 Dispensary Disp-Aruppukottai No.4, SSK Nagar, Thiruchuli Road, Aruppukottai - 626 101.

15 Dispensary Disp-Athur 196-A Dr.Amirthasamy Rd, Gandhipuram, Attur, Salem – 636 102

16 Dispensary Disp-Aundipatti No.279/14-A, Thanga Pillai Nagar, Jakkampatti, Andipatti (TK) - 626 512

17 Dispensary Disp-Authoor No.27/15, Riverstreet, North Attur, Tuticorin Dist - 628 151.

18 Dispensary Disp-Avadi Avadi MTH Road, Avadi, Chennai-54.

19 Dispensary Disp-Avinashi No.5/177, Avinashilingam kovil Road, Kaikattipudur, Avinashi 641 654

20 Dispensary Disp-Avinashipalayam No.44, H.M.C. Garden,Avinashipalayam 638 660.

21 Dispensary Disp-Bagalur 1/87, Krishnappa Building, Sarjapur Main Road, Near DDCC Bank Bagalur. 635 103.

22 Dispensary Disp-Begambur No.19/21 NVT J Buildings Mohamadhiyapuram, Madurai Road, Begambur - 624 002.

23 Dispensary Disp-Bhavani 1/116/2-1&2, Swetha Illam, Rana Nagar Extension, Bhavani - 638 302.

24 Dispensary Disp-Cauvery Nagar Sathyamoorthy Nagar Muthudyanpatty Pudukkottai 622501

25 Dispensary Disp-Chengalpattu No. B/20, Alagesan Nagar,Chengalpet-600 301

26 Dispensary Disp-Chennimalai 71, Cheran street, Chennimalai.51.

27 Dispensary Disp-Cheyyar 6, Kanniyamman Koil Street, Old Post Office Building, Arcot Road, Thiruvettipuram, Cheyyar

– 604 407

28 Dispensary Disp-Chidambamram Plot No 5, Sri Chakra Avenue, Phase no : 2, OP Main Road, Annamalai Nagar 608002

29 Dispensary Disp-Chinniyampalayam 1/348, Gokulam nagar, Irugur Exchange back side, Chinniampalayam, Coimbatore-62

30 Dispensary Disp-Choolai No.126, Angalamman Koil Street, Pattalam, Chennai-12.]

31 Dispensary Disp-Cuddalore New No: 51, Old.No:42 Ramadhas Naidu Street, Pudhupalayam, Cuddalore – 607 001.

32 Dispensary Disp-Dharapuram No.15, N.N.Pettai street, Pookkadai Corner, Dharapuram-638 656

33 Dispensary Disp-Dharmapuri 13/85. Appavu Nagar, Bidamanery Road, Dharmapuri – 636701.

34 Dispensary Disp-Dindigul No.3/1, Natham Road, Dindigul - 624003

35 Dispensary Disp-Edaicode 18/82 A, Kumar Vilasam, Edaicode (Post), Kanyakumari Dist - 629 152.

36 Dispensary Disp-Egmore Sathyamoorthy Road, Chetpet, Chennai-31

37 Dispensary Disp-Elampillai 14/489, CC Salem Main Road, Elampillai – 636 502.

38 Dispensary Disp-Erode No.70, Papathikadu, 2nd St, Municipal Colony, Erode – 638 001.

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39 Dispensary Disp-Etttayapuram No.26/7, Nadar uravinmurai sangam, Kovil Thotti Street, Naduvilpatti, Ettayapuram - 628

902.

40 Dispensary Disp-Ganapathy Dr. Rathakrishnan Road, 9th street junction, Tatabad, Coimbatore-12

41 Dispensary Disp-Gobichettypalayam No: 63, Subbanan Veethi, Pariyur Road, Gobichettipalayam – 638 452.

42 Dispensary Disp-Gonur 2/1-100 & 101, TCM Colony, Kunjandiyur, Mettur Dam-4.

43 Dispensary Disp-Gudiyatham 24, Arunachala Nagar, Gudiyatham – 632 602.

44 Dispensary Disp-Gummidipoondi No.9, GG Nagar, Gummidipoondi, Tiruvallur-601 201.

45 Dispensary Disp-Harbour No.37, 4th North Beach Road, Clive Battery, Chennai-600 001.

46 Dispensary Disp-Haritha

(Belagondapalli)

Thali Main Road, Kelakondapalli Nillayam Near, Thenkasi Kottai (TK), Krishnagiri District –

635 114.

47 Dispensary Disp-Hosur Sipcot Colony, Hosur-635 109.

48 Dispensary Disp-Hosur II No.662/1 A2, NH7 Athimugam Road, Perandapalli Circle Post, Sipcot – II, Hosur Taluk,

Krishnagiri Dist.

49 Dispensary Disp-Irugur No. 9/43, Ondipudur Road, NGR Puram,Coimbatore-103

50 Dispensary Disp-Kalukumalai No.27, Melagate, Snakarankovil road, Kalugumalai - 628 552.

51 Dispensary Disp-Kancheepuram Plot No. 88, East Raja Street, Big Kancheepuram- 631502.

52 Dispensary Disp-Kangeyam SF.No.459/24 , 1

st Floor, D.No.2 ward No.14 at LGGS Colony to join main road, Kangeyam

Municipality, KangeyamTk

53 Dispensary Disp-Karaikudi No.74/40 Church 5th street Jasmine Illam, T.T. Nagar, Karaikudi -630001

54 Dispensary Disp-Karamadai Mahatma Gandhi Road, Karamadai Coimbatore 641 104

55 Dispensary Disp-Kariyapatti 2-7-9/1 Nivayatha Illam, Muthalamman Kovil Street, Aachampatti - 626 106.

56 Dispensary Disp-Karungal 18/28C, Projine Cottage pilavilai, Poovanchanthi, Karungal (Post), Kanyakumari Dist - 629

157.

57 Dispensary Disp-Karur 16, Newstreet,Market Road, Karur – 639001.

58 Dispensary Disp-Kattoor I Near Tamil Nadu Hotal , Dr.Nanjappa salai,Coimbatore-18

59 Dispensary Disp-Kattoor II Near Tamil Nadu Hotal, Dr.Nanjappa salai, Coimbatore-18

60 Dispensary Disp-Kelambakkam No.3/140A, Pilliyar Koil Street, Near PSC Bus Stand, Kelambakkam, Kancheepuram-603 103.

61 Dispensary Disp-Kilpauk No.19/1, Kilpauk Garden Road, Kilpauk, Chennai-10

62 Dispensary Disp-Kodaikanal No.9, Blackbun Compound, Naidupuram, Kodaikannal - 624 101.

63 Dispensary Disp-Kodampakkam No.102, Arcot Road, Chennai-24.

64 Dispensary Disp-Kodungaiyur No.43, 4th Cross Street, MR Nagar, Kodungaiyur, Chennai-118.

65 Dispensary Disp-Kondithopu No.68, Basin Bridge Road, Kondithope, Chennai-21

66 Dispensary Disp-Koodankulam NO:9/30 Bypass road Koodankulam-627106

67 Dispensary Disp-Korattur Korattur Road, Korattur, Chennai-80.

68 Dispensary Disp-Kovilpatti No.13, New Road, Kovilpatti-628501

69 Dispensary Disp-Krishnagiri No.41, 4th Cross Street, Co.operative Colony , Krishnagiri.

70 Dispensary Disp-Kulathur No.1-18C, Kulathur Village, Dindigul - 624 005.

71 Dispensary Disp-Kumarapalaym 44/I, East Colony, Mattaspathiri Road, Komarapalayam

72 Dispensary Disp-Kumbakonam ESIC Buliding, Pidarikulam Road Kumbakonam-612001

73 Dispensary Disp-Kuniyammuthur No.8/2, Crosscut road, Kuniamuthur , Coimbatore-08

74 Dispensary Disp-Kuzhithurai No.18/62, Kaluvanthittai, Kuzhithurai (Post), Kanyakumari Dist - 629 163.

75 Dispensary Disp-Madathukulam 14/1, S.R. Lay out, Ganeshapuram, Madathukulam

76 Dispensary Disp-Madukarai Near Vanjiamman Kovil Street, Madukkarai Market , Coimbatore-105

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77 Dispensary Disp-Maduranthakam No.68, Theradi Street, Madhuranthagam.

78 Dispensary Disp-Manali No.9, Arinar Anna Street, 5th Lane Manali, Chennai-68.

79 Dispensary Disp-Manamadurai No,184B Byepass Road Shree Venkateswara swami mill Near,Manadurai (tk) Sivagangai(DT)

630606

80 Dispensary Disp-Manaparai Kooturavu Pandaga Salai Mill Near, T.Aalai Post, Manapparai

81 Dispensary Disp-Manavalakurichi No.7/106-H-1 Near ART'S Lakshmipuram College, Mandaikadu (Post), Manavalakuruchi -

629 252

82 Dispensary Disp-Maninagaram TB Road,Bharathithasan Road,Madurai-625010

83 Dispensary Disp-Maraimalai Nagar No.10/25, Singaravel Street, NH2,Kancheepuram -603 209

84 Dispensary Disp-Mathur 3/328, Maruthi Nagar 2nd Cross, Mathur Roundana, Gundur Pharma, Gundur, Trichy

District

85 Dispensary Disp-Mayiladuthurai No.17, Aiarappan South Street, Mayiladuthurai.

86 Dispensary Disp-Melur 1/16 -A.A Road head post office Back side virudhunagar -626001

87 Dispensary Disp-Melvishram No.120, Anna Salai, Opp. To Telephone Exchange, Melvisharam – 632 509.

88 Dispensary Disp-Mettupalayam I&II 5/504, opp Nithiyan Complex, Verhouse, Mettupalayam-641 301

89 Dispensary Disp-Mettur Dam

(Lower) ESIC Campus, Salem Camp, Mettur - 636 456.

90 Dispensary Disp-Mettur Dam

(Upper) Mettur, Salem Camp, Salem – 636 401

91 Dispensary Disp-Minjur No.3, Gandhi Road, Chennai-601 203.

92 Dispensary Disp-Munichalai Balarangapuram,Munichalai Road,Madurai-625009

93 Dispensary Disp-Nagapattinam T.S.No.273, Sivan Koil Street, Nagore Andvar GS Near, Nagore – 611 002.

94 Dispensary Disp-Nagercoil No.28/85, Thalavai Street, Meenakshipuram, Nagercoil - 629 002.

95 Dispensary Disp-Nalldipalayam 2/205, Pollachi main road, Nallatipalayam Road, Thamaraikulam, Coimbatore-642 109

96 Dispensary Disp-Namakkal 117,Cauvery Nagar,Trichy road, Namakkal 53.

97 Dispensary Disp-Nandampakkam No.2A, Mount Poonamallee Road, Nandambakkam, Chennai-89.

98 Dispensary Disp-Nanguneri No.13, Ramanujam Street (Old Katchri Street), Nanguneri, Tirunelveli Dist - 627 108.

99 Dispensary Disp-Naranapuram 14/15,Patel street @ Palladam, Palladam 641 664.

100 Dispensary Disp-Naranapuram No.9 Shiled Road, Near Railway station Sivakasi -626123

101 Dispensary Disp-Neikkarapatti No.8/6 QVA, SKC Nagar, Neikkarapatti, Palani (TK) - 624 601.

102 Dispensary Disp-Nellikuppam No.64, Gandhi Road, Nellikuppam – 607 105.

103 Dispensary Disp-Neyveli Block 29, NLC Complex, Kurinjipadi (TK), Cuddalore (Dt.)

104 Dispensary Disp-Nilakkottai D.No.12-1-2-G52 Narayanasamy Nagar, Nilakottai - 624 208.

105 Dispensary Disp-Nithiraivilai No.6/124-1/Adithalam,Aaluninravilai,Kanchampuram,Nithiravilai,Kanyakumari - 629154.

106 Dispensary Disp-Ondipudur 2393,Trichy Road, Ondipudur, Coimbatore-16

107 Dispensary Disp-Ooty No. 261, K10, Bank lane, Udhagamandalam 643 001

108 Dispensary Disp-Oragadam No.11/A, Sooriyadevi Complex, Walajabad Vandalur Main Road, Oragadam,

Kancheepuram.

109 Dispensary Disp-

Othakkalmandapam 1/41, Chettipalayam road, Palanisamynagar, Malumichampatti, Coimbatore-641 035

110 Dispensary Disp-Padapapai No.539, IF2, Balaji Annex, Walajabad, Main, Road, Padappai-601 301.

111 Dispensary Disp-Palanganatham TPK Main Road,Palanganatham,Madurai-625003

112 Dispensary Disp-Palani No.73 A, Dindigul Road, Palani-624 601.

113 Dispensary Disp-Palladam 1/226, Kuppusamy Naidu puram @ Palladam, Palladam- 641 662

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114 Dispensary Disp-Pallavaram No.111, GST Road, at Chrompet, Chennai-44.

115 Dispensary Disp-Pallikonda 25/1, Trunk Road, Pallikonda, Vellore District.54.

116 Dispensary Disp-Pallipalayam SPB colony, Pallipalayam, Salem - 637 010

117 Dispensary Disp-Panchetti No.141B, Mettu Street, Panjetti, Tiruvallur Dist-601 204

118 Dispensary Disp-Panruti 29/18 Ramasamy Street, Panruti, Cuddalore 607106


Pappanaickenpalayam No.29, Parameswaran pillai Lay out, Coimbatore 641 037

120 Dispensary Disp-Pappireddipatti NO.1060, Thiru Vi Ka Nagar, PPR Complex, Pappireddipatty PO-Tk Dharmapuri -636905

121 Dispensary Disp-Paravai Ammankovil Street,Paravai,Madurai-625402

122 Dispensary Disp-Peelamedu No.6, N.G.R. street, Peelamedu , Coimbatore-04

123 Dispensary Disp-Perambur I No.95, Perambur High Road, Perambur, Chennai-12.

124 Dispensary Disp-Perambur II No.95, Perambur High Road, Perambur, Chennai-12

125 Dispensary Disp-Perianaickenpatti 3/10-South Street Sivakasi East Via Sindurajapuram (Post), Pernaickenpatti - 626 189

126 Dispensary Disp-Periyanaicken

Palayam Kuppucipalayam Road, opp, Panchayat Union, S.R.K.V. Post , Coimbatore-20

127 Dispensary Disp-Pernambut 245, High Road, Pernambut – 635 810

128 Dispensary Disp-Perumanallur 8/3355 E, A.K.S Complex, Anna Nagar, Perumanallur Road, Tiruppur - 641 602.

129 Dispensary Disp-Perunthurai No.37, Neruji Street, Perundurai – 638 502.

130 Dispensary Disp-Pethapampatti No.6/97, B-4,Udumalai Road, Pethappampatti 641 205

131 Dispensary Disp-Pettai (Mobile) 10-278/B689, Ceranmadevi Road, Pettai, Tirunelveli - 627 004.

132 Dispensary Disp-Pettai (Static) 10-278/B689, Ceranmadevi Road, Pettai, Tirunelveli - 627 004.

133 Dispensary Disp-Podanur 132/B-2, Bharathi nagar, Coimbatore 641 012.

134 Dispensary Disp-Pollachi Thillainagar, kovai road, Pollachi-642 002

135 Dispensary Disp-Ponnagaram TB Road,Bharathithasan Road,Madurai-625010

136 Dispensary Disp-Poonamallee No.6/84A,Avadi Road, Senneerkuppam, Poonamallee, Chennai-56

137 Dispensary Disp-Pudukkottai No.993, 3rd North Street, Pudukottai – 622 001.

138 Dispensary Disp-Puliyur Cement Factory Building, Puliyur, Trichy – 639 114.

139 Dispensary Disp-Punjaipugalur 39, Erode Karur Main Road, Kavundampalayam, Velayuthampalayam Post, Karur - 639 117

140 Dispensary Disp-Punjaipuliampatti 15/12, Jawahar Street, Punjai Puliyampatti,Sathiyamangalam (TK), Erode District.

141 Dispensary Disp-Raja Street No.16, Perur Main Road, Selvapuram, Coimbatore-26

142 Dispensary Disp-Rajapalayam P.S.K. Nagar Post Rajapalayam - 626117

143 Dispensary Disp-Ramanathapurm No.38, Thiruvalluvar Nagar, Coimbatore-45

144 Dispensary Disp-Ramanathapurm D.No.59/11, First Floor, Maduraiyar Street, Velipattam, Ramanathapuram - 623 504

145 Dispensary Disp-Ramjee Nagar RAMJI NAGAR Trichy - 620 009.

146 Dispensary Disp-Ranipet SIPCOT, Ranipet – 632 403.

147 Dispensary Disp-Rasipuram 39,Periya Agraharam, Rasipuram – 637 40849.

148 Dispensary Disp-Red Hills No.115, GNT Road, Puzhal, Chennai-66.

149 Dispensary Disp-Saidapet I No.7, Kumaran Street, Palavanthangal, Chennai-600 114.

150 Dispensary Disp-Saidapet II No.57/22, Balaji Street, 1st Floor, Saidapet, Chennai-15.

151 Dispensary Disp-Salem (Mobile) Kothavari Street, Nedunjalai Nagar, Salem-5

152 Dispensary Disp-Salem (Static) Kothavari Street, Nedunjalai Nagar, Salem-5

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153 Dispensary Disp-Sankagiri 234, T.B.Road, Sankari Salem

154 Dispensary Disp-Sankaralingapuram 3/115 South Street, Sankaralingapram - 626 119.

155 Dispensary Disp-Sankarankovil No.143 B, Main Road, Sankarankovil - 627 751.

156 Dispensary Disp-Sarkar Samakulam No.3 C, Sakthi road, S.S.Kulam , Coimbatore-107

157 Dispensary Disp-Sathur 27. Byepass Road, Ward NO. 1, Sattur -626203

158 Dispensary Disp-Sathyamangalam SMZ Arcate, Near New Bus Stand,Gobi Main Road, Sathiyamangalam,Erode District.

159 Dispensary Disp-Seelanaickenpatti Plot No.9, 73 MGR Nagar, Seelanaickenpatty Salem – 636 201.

160 Dispensary Disp-Sembium Thiru.Vika.Nagar, Sembium, Chennai-11

161 Dispensary Disp-Shencottah No.5/7 E8(1)(2)(3) Near Post Office, Main Road, Senkottai, Tirunelveli - 627 809.

162 Dispensary Disp-Sholingur 29,Indira Nagar,Walaja road, Sholingar, - 631 10250.

163 Dispensary Disp-Shoolagiri Ward No. 2/302, Kammanthotti (PO),Hosur (TK), Krishnagiri District.

164 Dispensary Disp-Silaiman 1/322,Omsakthi Nagar IInd street Silaiman, Madurai Dist -625201

165 Dispensary Disp-Singampunari No.17/1/33B, Ramar Kovil Street, Anna Nagar, Singampunari - 630 502

166 Dispensary Disp-Singanallur(Mobile) Ondipudur, Coimbatore -641005

167 Dispensary Disp-Singanallur (Static) Trichy Road, Singanallur , Coimbatore-05

168 Dispensary Disp-Sivaganga No.49/118, Sathiya Moorthy Street, Sivagangai - 630 561.

169 Dispensary Disp-Sivakasi No.9 Shiled Road, Near Railway station Sivakasi -626123

170 Dispensary Disp-Somanur No.16/ 99 A2 Balaji nagar , Near HP Petrol bunk, Somanur Road, Karumathampatti.

171 Dispensary Disp-Sowripalayam Upplipalayam Road, Sowripalayam, Coimbatore 641 028

172 Dispensary Disp-Sriperumbudur No.19,DK Naidu Nagar, Nehru Street, Sriperumbudur, Kancheepuram.

173 Dispensary Disp-Srivilliputhur 162/6, Sri Krishna Nagar, Sivakasi Main Road, Srivilliputtur - 626 125.

174 Dispensary Disp-Sulthanpet SF.No.795/ 2 Eeramanjar Illam,Sulthanpet, Sulur Taluk , Coimbatore-641 669

175 Dispensary Disp-Sulur No.4/61, A61 B , Government Hospital Back side, Sulur-641 402

176 Dispensary Disp-Tambaram Mudichoor Road,West Tambaram, Chennai-45.

177 Dispensary Disp-Tenkasi No.57/B, Railway Road, Tenkasi - 627 811.

178 Dispensary Disp-Thadikombu No.136, D-1, North Street, Thadicombu, Dindigul Dist - 624 709.

179 Dispensary Disp-Thalaiyuthu No.82 D/20 Main Road, Sankar Nagar, Thalaiyuthu, Tirunelveli Dist - 627 005.

180 Dispensary Disp-Thallakulam RAMO's Compound,Vinayaka Nagar,K.K.Nagar,Madurai-625020

181 Dispensary Disp-Thanjavur 5/1, Ist Cross St, Rajappa Nagar, Thanjavur – 613 001.

182 Dispensary Disp-Thayilpatti No.1/131 - Nadar Middle Street, Patcgo puram, Thayilpatti -

183 Dispensary Disp-Theni No.9, Maria Joseph Building (Old), G.H.Road, Theni - 625 531.

184 Dispensary Disp-Thiruchendur No.164, North Coast Road, Tuticorin-628 001.

185 Dispensary Disp-Thirumangalam D.No,41 jawhar new nagar, 8th Street, Thirumangalam - 625 706

186 Dispensary Disp-Thirumudivakkam Thirumudivakkam Industrial Estate, Thirumudivakkam - 602 109

187 Dispensary Disp-Thirunagar GST Road, Thirunagar, Madurai-625006

188 Dispensary Disp-Thiruthangal 7/196-6/2 S.N.Puram , Thiruthangal -626130

189 Dispensary Disp-Thiruvarur 42 A, Kumara Kovil Street, Vijayapuram, Thiruvarur – 610 001.

190 Dispensary Disp-Thiruverumbur SIPCOT Industrial Estate BHEL Nagar Thuvakudi Trichy-620015

191 Dispensary Disp-Thoothukudi D.No.2/217-4 & 2/217-5, Raj Kanna Nagar,Veera Pandiyan Pattinam (Panchayat)

Thiruchendur (TK), Thoothukudi Dist - 628 214

192 Dispensary Disp-Thuckalay No.15/99, S.V.S.Building 1st Floor Palace road Opposite, Police Station,Thuckalay - 629175.

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193 Dispensary Disp-Thudiyalur No.20, Viswanathapuram, Coimbatore 641 034

194 Dispensary Disp-Tiruchengode 18,18A, AKE Street, No.3, Gandhi Road, Tiruchengode,- 637 211

195 Dispensary Disp-Tirunelveli No.11, Everset Lodge Street, North High Ground, Tirunelveli Medical College Hospital

Opposite, Maharajan Nagar (Post), Tirunelveli - 627 011.

196 Dispensary Disp-Tiruppur I Kongunagar Main Road, Tiruppur-641 607

197 Dispensary Disp-Tiruppur II Door No.5, College road, 2nd Street, O.K.S.Building, Tiruppur-641 602

198 Dispensary Disp-Tiruvallur No.6/15,b/16,Lal Bhadur sasthri street, Periyakuppam,Tiruvallur.

199 Dispensary Disp-Tiruvotriyur No.1049, Kaladipet, TH Road, Tiruvottriyur, Ch-19.

200 Dispensary Disp-Tondaiyarpet No.3, Kumbalamman Koil Street, Tondiarpet, Ch-81

201 Dispensary Disp-Trichy (Mobile) ESI Hospital Complex, Periyamilaguparai Trichy -620001

202 Dispensary Disp-Trichy (Static) ESI Hospital Complex, Periyamilaguparai Trichy -620001

203 Dispensary Disp-Triplicane No.1, Sunguvar Agraharam Street, Triplicane, Chennai-5.

204 Dispensary Disp-Udumalpet(Mobile) Thali road,Udumalpet- 642 126

205 Dispensary Disp-Udumalpet (Static) Thali road, Udumalpet- 642 126

206 Dispensary Disp-Uppilipalayam Varadharajapuram Road,Uppilipalayam, Coimbatore-15

207 Dispensary Disp-Uthukulli 17/4, West Raja Street, Near Police Station, Uthukuli Town, Uthukuli - 638751

208 Dispensary Disp-Vadalur No.2,4th St, O.P.R. Plot, 30, Parvathipuram, Vadalur.

209 Dispensary Disp-Vadamadurai No.4-1-3-1, Railway Station road, Vadamadurai, Dindigul - 624 802.

210 Dispensary Disp-Vallalore Part round Road, Vellalore, Coimbatore-641111

211 Dispensary Disp-Valparai No.8/195, Kamarajnagar, Valparai.

212 Dispensary Disp-Vaniyampadi No.542, ONC Road, Vaniambadi – 635 751.

213 Dispensary Disp-Vanur 353,Gandhi Nagar, Tiruchitrambalam Kootu road, Vanur – 605 111

214 Dispensary Disp-Vazhapadi 17B, Anna Nagar, Belur Main Road, Vazhapadi Post, Salem District. 636 115.

215 Dispensary Disp-Vedasanthur No.70 A, Salai Street, Vedasandur, Dindigul Dist -

216 Dispensary Disp-Vellakovil No. 16/2C, Semmandam Palayam Road, Vellakovil 635 111

217 Dispensary Disp-Vellore PWD Building, Fort Road, Vellore – 632 001.

218 Dispensary Disp-Veppadai 4/91-13, E.Kattur Pirivu,s Elanthakuttai Post, Veppadai 638 008 , Namakkal (Dt)


Vickramasingapuram No.276 D, Main Road, Vickramasingapuram - 627 425.

220 Dispensary Disp-Villivakkam No.3/21, Reddy Street, Villivakkam, Chennai-49

221 Dispensary Disp-Viralimalai 1065/5, Sakthi Vinayakar Street, 1st Street, South Street, Viralimalai – 621316.

222 Dispensary Disp-Virudhachalam 951/A, Bye pass Road, Ko. Ponneri. Virudhachalam 606001

223 Dispensary Disp-Virudhunagar No. 1/16 AA Road, (OPP) to Govt. Head Quarters Hospital, Virudhunagar, Virudhunagar 626

001.

Hospitals

1 HOSPITAL HOSPITAL-Ayanavaram ESIC Hospital, Medavakkam Tank Road, Ayanavaram,Chennai-600023

2 HOSPITAL HOSPITAL-COIMBATORE ESIC Hospital, Singanallur, Varatharajapuram ,Coimbatore-641045

3 HOSPITAL HOSPITAL-HOSUR SIPCOT Phase-1, Hosur-635126

4 HOSPITAL HOSPITAL-KKNAGAR ESI Hospital ,KK Nagar Ashok Pillar Road , Chennai - 600078,

5 HOSPITAL HOSPITAL-MADURAI ESI Hospital Thathaneri, Madurai-625018

6 HOSPITAL HOSPITAL-SALEM ESI Hospital, Thalavaipatty, Salem - 636 302.

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7 HOSPITAL HOSPITAL-SIVAKASI ESIC Hospital, Sivakasi. Virudhunagar Dist.-626124

8 HOSPITAL HOSPITAL-TIRUNELVELI ESIC Hospital Salai Street, Vannarpettai, Tirunelveli - 627003

9 HOSPITAL HOSPITAL-TRICHY ESI Hospital Periyamilagupari Trichy-620001

10 HOSPITAL HOSPITAL-VELLORE E.S.I.Hospital, Vellore - 632001,Tamil Nadu.

Regional Office And Other Offices

1 R.O. RO-CHENNAI No:143,Sterling Road, Nungambakkam, Chennai-34

2 SRO SRO-COIMBATORE 1897,Trichy Road, Ramanathapuram,Coimbatore-641045

3 SRO SRO-MADURAI 2nd West Street, K.K.Nagar,Madurai-625020

4 SRO SRO-SALEM 39/57,Three Roads, Salem

5 SRO SRO-TIRUNELVELI Panchadeep Bhawan, Salai Street,Tirunelveli-627003

6 DMS DM&RHS(TEYNAMPET) DM&RHS (ESI), Teynampet, Chennai-600006

7 RAMO RAMO-MADURAI RAMO (ESIC), Vinayaganagar, Talakulam, Madurai.

8 RAMO RAMO-CHENNAI RAMO (ESIC),22, Mettupalayam, Perambur Road, Chennai-600012

9 RAMO RAMO-COIMBATORE 573, Trichy Main Road, Singanallur, Coimbatore-641005

10 RAMO RAMO-SALEM RAMO, ESI Hsopital Campus, Thalavaipatty, Salem - 636302.

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Appendix-VI

CHECK LIST OF DOCUMENTS TO BE ENCLOSED

Sl No Name of Document Remarks

1

Testimonials from not less than three (3) Govt. / Semi-Govt. / Public

Sector Organizations/Banks/Corporate firms* regarding their

satisfactory performance of similar contract in the last three financial

years ending 2020-21 subject to the condition that at least 1(One)

contract should have been executed from the Govt./Semi-Govt./Public

Sector organization/Banks.(In Form 'A')

(N.B.* In respect of corporate firms, the maintenance contract should

have been at least for minimum of 1000 desktops).

2

Copy of three years audited balance sheet and profit and loss

account which should have annual turnover of Rs. 3 Crores (Rupees

three Crores) or more in each year in similar nature of work in the last

three financial years ending 2020-21 and should have been profitable.

The documentary evidence in the form of work order/Purchase

order/Successful completion certificate with clear cut indication of the

amount of AMC works executed is to be submitted and the sum of such

AMC works executed should have annual turnover of Rs. 3 Crores or

more in each year in the last 3 financial years ending 2020-21. (In

Form 'B')

3

List of Professionally qualified personnel (hardware/ software/

network/ engineering) of the vendor indicating at least 100 qualified

personnel on the rolls of the agency. (In Form 'C')

4 Earnest Money Deposit Declaration form (In Form ‘D’)

5 Declaration regarding Blacklisting/Non blacklisting (In Form ‘E’)

6 Copy of Certificate of registration/incorporation of the agency.

7 Copy of Trade license as may be applicable.

8 Copy of Income Tax Registration Certificate/PAN and GST

9 Copy of ISO Certification in Services related to IT infrastructure repair

and maintenance etc, if any

10 Documentary proof for ESIC & EPFO Code Nos.

Tender Notice - esic.nic.in

Documents

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