Tender Loving Care for Enterprise Knowledge and Skills

Corporate TLC

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Word Association Test What words come to mind when you hear “TLC”?

hugs

looking after

preservation

comforting

safeguarding augmenting

strengtheningbolstering

nurturing

coachinglearning

renewing

nourishing

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Image Association Test What images come to mind when you hear “TLC”?

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In the Global Corporation, “TLC” now means something new…

Two exceptional professionals, with a combined experience of 50+ years in adult learning and human cognition…

Have joined talents to design and build an extraordinary new approach to training, learning, and collaboration in the 21st century global corporation

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What is Corporate TLC™?

A new exciting system-approach to building a world-class, fully integrated Training, Learning and Collaboration capability within your company.

TLC™ uses scientifically-proven, innovative methods and tools to develop the correct knowledge and skills… for the multi-national organization seeking to keep or gain an edge in the 21st Century marketplace.

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About Corporate TLC™

• Uses a whole-organization approach

• Employs 60+ tools [growing monthly]methods scientifically based

• ROI based – uses trademarked Knowledge Supply Chain™… financially accountable to real business results

• Engenders a culture shift to not merely accept, but to embrace the inevitable bedlam of ever-increasing information overload

• Creates new affirming dimensions in relationships among leadership, management, staff, stakeholders, partners, suppliers…

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Here is a bit about how it fits together…

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Training• Programs and activities

• Structured or Unstructured

• Classes and Courses

Key part of definition:

From the Company to the Individual

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Learning• Projects, activities & behaviors

• Organized or Free-form

• On-the-job or In the classroom

Key part of definition:

By the Individual for the Company

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Collaboration• Packaged or bundled

• Controlled or spontaneous

• Enhanced by technology or break room conversation

• Two people & multiple organizations

Key part of definition:

The Company and Individuals learning together

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Training – delivered by Company

* Sustaining performance* Skills cataloguing* Knowledge ROI* Performance support tools* Instill coaching & mentoring* Communication & launch plan* Initiate self-driven learning * Promote all TLC components

Learning – accomplished by Individuals

* Any time, anywhere* Experiential learning* Cognitive learning cycle* Skills retention* Intelligent learning portal [LMS]* Flatten knowledge hierarchy* Real-life, real-time, on-the-job* Promote TLC culture

Collaboration – People & Teams

* Onboarding stakeholders* Setting & validating direction* Flatten knowledge hierarchy* Socializing across teams* Knowledge Supply Chain* Building localized intell & skills* Wisdom of the crowds* Co-creation with Customers

Different paths to knowledge, skills & motivation

Training, Learning, Collaboration

Download a copy of this slide

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BUT… personnel who have knowledge, skills, and motivation are not sufficient alone!

Knowledge & skills must be converted into relevant Expertise… • For the right people

• In the right places

• At the right times

To succeed in creating the desired business result:

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Five steps to reverse logistics on the Knowledge Supply Chain

The naturally occurring sequence in the work environment…

Training

Learning

Collaboration

Expertise

Business Result

initiates

stimulates

creates

drives

succeeds

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Reverse the flow to assure business success• The desired Business Result is created from what

exact kinds and degrees of Expertise?

• This Expertise is fostered from what kinds of Collaboration among individuals, teams, groups, etc.?

• And on through the knowledge supply chain to pinpoint what combinations of Training, Learning and Collaboration generate these outcomes?

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Start with the end in plain sight…

Plan and build a TLC system that best supports the

end –game!

Training

Learning

Collaboration

Expertise

Business Result

What programs will stimulate the specific learning we need?What knowledge

and skills are needed?

Who should be working better, together?

What do we need to know and be

able to do?

What exactly do we want to accomplish?

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Are there other programs similar to TLC?

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Three uniquely valuable aspects of Corporate TLC

1. It is a complete framework for developing and sustaining a global learning organization

2. It will help optimize current and future training investments

3. It is the least expensive, lowest risk option available

Let’s look a bit closer….

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Three uniquely valuable aspects of Corporate TLC

1. It is a complete framework for developing and sustaining a global learning organization• It is NOT a software application… its much more

• There are many models, but no complete toolsets for the training and information management teams

• No other single organizational model offers a complete systemic approach to planning and delivering total corporate learning

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Three uniquely valuable aspects of Corporate TLC

2. It will help optimize current and future training investments• Continue to use what appears to be already working

• It also provides a means to assure that current efforts, are indeed working as you intend

• Will provide improved means of meeting new learning needs (i.e., the company has not yet addressed)

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Three uniquely valuable aspects of Corporate TLC

3. It is the least expensive, lowest risk option available• Requires no upfront investment in software, hardware or

other capital asset

• Provides a thorough framework for comprehensive planning before investing further

• You are guaranteed a 3:1 ROI on your TLC investment

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To the Company• Students learn quicker, in real

time, on-the-job

• Learning immediately valuable, at “moment of need”

• Best learning retention in industry

• Often substantial cost savings, always with controlled ROI

• Used with customers, TLC can be market differentiation

To the Company’s People• More personally rewarding, easier to

share and learn with others

• Perform job more effectively and efficiently

• Minimizes lost time at work, resulting from frustrating long searches for critical information

• Learn in real time, while performing the job, AT THE MOMENT OF NEED

• Increased sense of employment stability, knowledge is power

The value of Corporate TLC

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Benefited from TLC Methods & Tools

Texas College of Osteopathic Medicine

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The Extraordinary Value of Corporate TLC

“Run your training tomorrow like you did last year, and you will be running your

employees into a dark alley!”

COO of major Silicon Valley Telecoms Innovator

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The Extraordinary Value of Corporate TLC

“We have been waiting for something like TLC to come along to make sense of our

crazy information overload.”

President of 27yr International Consulting

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The Extraordinary Value of Corporate TLC

“We used TLC because it really is “tender loving care” for organizations who want to

learn and grow with their own people.”

VP Global IT Leader

Presentation by: Robert Kim Wilson

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