Ten Ways to Have Better Conversations - cdn.ymaws.com · Ten Ways to Have Better Conversations....

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Ten Ways to Have Better Conversations Celeste Headlee, Award-Winning Author and Journalist

Transcript of Ten Ways to Have Better Conversations - cdn.ymaws.com · Ten Ways to Have Better Conversations....

Page 1: Ten Ways to Have Better Conversations - cdn.ymaws.com · Ten Ways to Have Better Conversations. Celeste Headlee, Award-Winning Author and Journalist

Ten Ways to Have Better Conversations

Celeste Headlee, Award-Winning Author and Journalist

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6/27/17

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Ten  Ways  To  Have  Better  Conversationswith  Celeste  Headlee

“Enter  every  conversation  assuming  you  have  something  to  learn.”

-­‐-­‐ Celeste  Headlee

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Costs  of  Bad  Communication●Companies  with  effective  internal  communications  had  47%  higher  returns

●A  business  with  100  employees  spends  about  17  hours  a  week  clarifying  communication.  That  costs  about  $525,000  per  year.  

Property of Celeste Headlee Media 2017

Property of Celeste Headlee Media 2017

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Property of Celeste Headlee Media 2017

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Property of Celeste Headlee Media 2017

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Property of Celeste Headlee Media 2017

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Don’t  Multitask●Be  present  in  that  space,  in  that  moment.●We  don’t  remember  25%  of  information  we’ve  heard  immediately  after  hearing  it.

● Two  months  later,  most  of  that  information  is  gone  from  our  memories.

● If  you  want  to  remember,  take  written  notes  or  write  up  a  summary  afterward.

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Property of Celeste Headlee Media 2017

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Property of Celeste Headlee Media 2017

Property of Celeste Headlee Media 2017

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In  times  of  stress,  the  best  thing  we  can  do  for  each  other  is  to  listen  with  our  ears  and  our  hearts  and  to  be  assured  that  our  questions  are  just  as  important  as  our  answers.

-­‐-­‐Fred  Rogers

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Property of Celeste Headlee Media 2017

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When  you  talk,  you  are  only  repeating  what  you  already  know.  

But  if  you  listen,  you  may  learn  something  new.

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A  good  conversation  is  like  a  miniskirt:  short  enough  to  retain  interest,  but  long  enough  to  cover  the  subject.

Adaptation  of  a  Winston  Churchill  quote

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Ten  Ways  To  Have  Better  Conversations

1. Don’t  Multitask2. Don’t  Pontificate3. Open-­‐Ended  Questions4. Go  With  The  Flow5. If  You  Don’t  Know,  Say  You  Don’t  Know6. Don’t  Equate  Your  Experience  With  Theirs7. Try  Not  To  Repeat  Yourself8. Stay  Out  Of  The  Weeds  (Too  Many  Details)9. Listen10. Be  Brief

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