Ten slides in Ten Minutes - Thinking about the Backbone of Business
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Transcript of Ten slides in Ten Minutes - Thinking about the Backbone of Business
S S Ten Slides in Ten Minutes: Thinking about the Backbone of Business [Capturing the Hearts and Minds of Prospects & Clients]
Presented by:
Bill Graham APM.APMP
November, 2013
Life Events are the basis for the Business of eGovernment
Source: Various
2
Birth Death
Medical • Insurance • Taxman • Justice System • Education • Security • Legal HospitalityLeisure • Infrastructure (roads, harbours, airports etc.) • Telecommunications • Libraries • Health
Entertainment
Tourism
Re-location
Company start-up
Further Education
Liquidation
Unemployment
Divorce
Retirement
Pension Payouts
Insurance Payouts
Part-time
Employment
Retirement Village / Home
Hospitalisation
Child Care
Purchase Property
Renting Leasing
Marriage / Partnership
Vacation
Passport
Purchase Car
Drivers License
Employment
Tertiary Education
Military / Alternative training
Apprenticeship
Vocation Selection
School Admission
Pre-school
Hospital
Using this analogy, that is easy to understand, leads us to slide #4
Customer Events are the basis for the Business of your Organisation
3
Birth Death
Medical • Insurance • Taxman • Justice System • Education • Security • Legal HospitalityLeisure • Infrastructure (roads, harbours, airports etc.) • Telecommunications • Libraries • Health
Entertainment
Tourism
Re-location
Company start-up
Further Education
Liquidation
Unemployment
Divorce
Retirement
Pension Payouts
Insurance Payouts
Part-time
Employment
Retirement Village / Home
Hospitalisation
Child Care
Purchase Property
Renting Leasing
Marriage / Partnership
Vacation
Passport
Purchase Car
Drivers License
Employment
Tertiary Education
Military / Alternative training
Apprenticeship
Vocation Selection
School Admission
Pre-school
Hospital
The Unique Customer Events need to be identified for each Organisation
NB: These are events in the life-cycle of the customer & their business – not the events run by Marketing
An Analysis of Stakeholder Accountabilities is Required
4
• Experience in partnerships
• Track record
• Technical and business
capabilities
• Gainsharing
• Thought leadership
• Common legal and regulatory
framework
• Climate for new business initiatives
• Accountability
• Governance
• Partnerships
• Innovative funding
models
• Contractual interventions
• Performance metrics
The Company
Co-opetition
Serv
ice p
rovid
ers
Fin
an
ce P
rovid
ers
Trust
Integrity
Willingness
Funding
Collaboration
• Partnerships
• Pro-active Participation
• Conformance to standards
across the supply chain
Fundamental Requirements for a Relevant Sustainable Business
5
• How an organisation wants to be relevant in the new economy (i.e. Overriding Business Drivers)
• How the organisation organises itself internally and how it allies itself with partners to achieve this
• How an organisation department readies itself for the transition
Transformation of core
business processes
Development of new
Business Applications
Adoption of a Collaborative
Technology Architecture
Harvesting of Knowledge
for relevant growth
Organisations need an In-House Collaborative Technology Architecture
6
Analytical
Tools
Business
Intelligence
Knowledge
Management
Data Warehousing
Back Office Core Applications Customer Facing
eMail eLearning Messaging Work
Flow
Doc.
Mngt
Systems
Calendars Contract
Mngt Forms
PDA Mobile Apps. Biometrics Smart Cards Barcodes Kiosks
Database Mgt Systems Search Engines
Intranet Extranet Internet VPN LAN WAN
Hardware
Secu
rity
En
terp
rise A
pp
licati
on
In
teg
rati
on
Full collaboration is only
achieved where a common vision
of the technology architecture is
established.
It is not necessary for each entity
in the macro model to provide for
each component in the
architecture. They should
however adhere to the common
framework.
Source: Various
Source: Sales Synthesis
7
For Organisations to survive in the Emerging Economies they must Deploy Relevant Cost-Efficient Solutions
A Common Strategic
Vision with Clients
Basic Products
Basic Solutions
Value-Added Services
The Competitors’
Trajectory of
Irrelevance
Integrated Solutions
Moment of Truth
Competitive
Mountain
Competitive
Molehill
An evolving relationship
Time
Emotional
Impact
Business Decisions have a Cumulative Emotional Impact Over time, each decision has elements that will produce an emotional impact of Guilt and/or Grief
Grief
Guilt
Grief
Guilt
Grief diminishes over time, but Guilt increases
Decision 1 Decision 1
Healthy Business Decisions are not Optional
8
Time
Emotional
Impact
Resultant Emotional Impact affects Business Decisions Decisions and timeframes indicate the highs and lows for the crest/s of ‘Grief’ and/or ‘Guilt’
Guilt and/or Grief
Guilt and/or Grief
Line of Business Decision Tranquillity
The ability to produce Healthy Business Decisions will decide the future of a company
9
Healthy Business Decisions are the true Backbone of Business
10
Transformation of core
business processes
Development of new
Business Applications
Adoption of a Collaborative
Technology Architecture
Harvesting of Knowledge
for relevant growth