TEMPORARY LABOR SERVICES - University of … 1602JCSA Proposal | Temporary Labor Services 6 A.2 -...

INVITATION TO NEGOTIATE

TEMPORARY LABOR SERVICES (ITN# 1602JCSA)

PROPOSAL

Submitted to:

CALI JONES

Purchasing Department University of Central Florida

12479 Research Parkway, Bldg. 600 Orlando, FL 32826

Submitted by:

1100 H Street, N.W. Suite 450, Washington DC 20005

202.241.0167 (O)| 866.733.4974 (F) Email: [email protected]

DUE DATE: SEPTEMBER 22, 2016 | 02:00 PM (EST)

ITN# 1602JCSA

Proposal | Temporary Labor Services 2

COVER LETTER ................................................................................................................... 3

A. EXPERIENCE AND QUALIFICATIONS OF PROPOSER ....................................................... 4

A.1 - Qualifications to Serve .............................................................................................................. 4

A.2 - Brief History of vTech ............................................................................................................... 6

A.3 - Business Information ................................................................................................................ 8

A.4 - Financial Information ................................................................................................................ 9

A.5 - Similar Accounts ..................................................................................................................... 17

B. PROJECT STAFF QUALIFICATIONS/EXPERIENCE ............................................................. 22

C. OVERALL RESPONSIVENESS OF PROPOSAL ................................................................... 30

C.1 - vTech’s Capacity ..................................................................................................................... 30

C.2 - How Urgent Requests are Handled? ........................................................................................ 36

C.3 - Background Check Process ...................................................................................................... 37

C.4 - Process of Vetting Employees ................................................................................................. 38

C.5 - vTech’s Fill Percentage and Lead Time ..................................................................................... 40

ACKNOWLEDGEMENT FORM ............................................................................................ 41

APPENDIX I - V .................................................................................................................. 43

ACKNOWLEDGEMENT TO AMMENDMENT ....................................................................... 53

CONTENTS

ITN# 1602JCSA


To, Cali Jones Purchasing Department University of Central Florida 12479 Research Parkway, Bldg. 600 Orlando, FL 32826

Subject: “ITN# 1602JCSA - Temporary Labor Services"

vTech Solution Inc. (vTech) is pleased to provide a response to “ITN# 1602JCSA - Temporary Labor Services” Invitation to Negotiate. Our proposal submission includes all the required information as instructed in ITN document. This response is based on information in ITN and its addendums. vTech specializes in providing Staff Augmentation services. With over a decade of experience in Staff Augmentation services, vTech supports 50+ federal & state government agencies. A small, minority and women owned company; Established in 2006 by a group of highly qualified professionals, headquartered in Washington DC and have strong presence nationwide. Currently, we have 180+ employees engaged on various staffing projects for federal & state government clients. The undersigned confirms that, we have an ACTIVE registration with the Florida Department of State, Division of Corporations, do not have any exceptions to the requirements and agrees all the terms & conditions of the ITN and offer may, at the organization's option, be made applicable in any contract issued as a result of this solicitation. The following are the offeror details and contact details of the executive who has the authority to contract with the organization.

Company Name : vTech Solution Inc

Point of Contact : Haresh Vataliya, Director (Client Relationship) Company Address : 1100 H street, N.W. Suite 450, Washington DC 20005 FEIN : 20-4271088 Phone : 202.241.0167 Fax : 866.733.4974 E-mail : [email protected] Website : www.vtechsolution.com

We are firmly committed to provide University of Central Florida (UCF) with quality resources and perform the work as required or requested by the UCF within the stipulated time period, if awarded with the contract. Sincerely,

Haresh Vataliya

Director, vTech Solution Inc.

COVER LETTER

ITN# 1602JCSA


A.1 - Qualifications to Serve We understand that the UCF intends to select firm(s) that shall provide temporary labor services in numerous categories including, but not limited to, administrative, accounting, training, support staff, information technology, professionals, light industrial, technical, skilled trades, and general maintenance. In response to the requirements of this ITN, we are interested in providing the UCF with resources for the administrative, accounting, training, support staff, information technology, professionals and technical categories. vTech feels that it is capable and has all the qualifications needed to provide temporary labor services to the UCF. vTech had performed similar tasks as requested under the scope of this ITN. vTech possess a decade temporary staffing experience. We are a small, women and minority owned company. Established in 2006 by a group of highly qualified professionals, headquartered in Washington DC and have strong presence nationwide. Currently, we have 180+ employees engaged on various staffing projects for federal & state government clients. With stretch of extensive experience and built on a foundation of integrity, vTech endeavours to overcome the challenges and opportunities confronting private and government sectors by incorporating known latest solutions with industry best practices. vTech therefore helps organizations to embrace a leadership model that will focus both on process and people.

We facilitate efficient & effective team resourcing and team built - ups realigning the organization’s purpose, mission, process, and systems, with the needs of its most important asset - its people.

vTech’s consultants on average have about 6-10 years of overall industry experience, with at least 2-5 years of hands on experience working on various assignments with government agencies. Not only are our resources at vTech technically qualified and much superior to resources available in the market today but also our costs are significantly lower than the average provider of similar services. Apart from this, our team have strong policies for confidentiality and information security, labor wages and various certificates. Our team is fully aware and comply with all applicable laws, regulations, policies, standards and guidelines affecting information technology projects. We adhere to and remain abreast of current, new, and revised laws, regulations, policies, standards and guidelines affecting project execution.

A. EXPERIENCE AND QUALIFICATIONS OF PROPOSER

ITN# 1602JCSA


vTech’s Key Differentiators Creative and consultative approach

We pride our self as the creative problem solvers for our client’s business problems by providing various solutions that are tailor made for the situations and are effective to the maximum extend. Our consultants are experienced and seasoned having in-depth knowledge of various domains and industries, but what makes us unique is our dedicated account manager for each client approach that ensures your organization is handled by professionals that has complete knowledge about your organization. We take great efforts to understand clients' needs and add personal touch on every phase of project or service. High Quality Customer Service

We believe in providing services without compromising on quality. At vTech we stand up and take responsibility and are willing to go extra miles to provide high quality services. Through our internal Quality Assurance & Compliance Teams, we go to extensive lengths to ensure we provide you the most accurate and high-quality services because we believe in mutual growth and long-term relations. Value Added Services

Our innovative and efficient solutions services give a competitive edge to our clients with unique market position. Services such as cloud assessment, optimized infrastructure support, and security solution prepare our client for next information security challenge. Optimized cost

With IT budgets tightening, costs become increasingly important criteria influencing critical IT projects. We are cost effective and provide unmatchable services at extremely competitive prices. We also have highly competent market research team, who continuously keep our list of hourly rate updated. Prompt delivery

Timely delivery of the service is one of our utmost concerns here at vTech. We take great care to deliver right services in nick of time. We have professionals that give special attention to each client and have dedicated resources working on to give immediate response and quick turnaround. Team Experience

Our Team has a combined total industry experience of more than 25 years. Over the period, we have built a unique expertise that is shared by all of our employees and associates. We have strong sourcing teams with expertise in resourcing and placement for Commercial and Government Sector.

Past Experience

We have experience with multiple sectors which includes but not limited to Higher Education Institutions (University Of Massachusetts, University Of Massachusetts, Medical School (Worcester Campus), DC Public School, Arizona State University etc.), Public Sector (State of Maine, District of Columbia Government, State of Arizona, State of Iowa, State of Virginia, State of North Carolina etc.) and Complex Organizations (Department of Navy, Department of Defense, US Army and Virginia Housing Development Authority etc.).

ITN# 1602JCSA


A.2 - Brief History of vTech

vTech Solution Inc. is a small, women-owned, and minority-owned Business, headquartered in Washington, D.C. vTech, was incorporated in January, 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech was the brainchild of Haresh Vataliya and Kapil Patel, both of whom now serve as the Directors of the company. vTech was established a decade ago, based on market survey at the time, as an organization that would assist corporations and government clients on the IT Consulting and Staffing platform. Initially hired as an Administrative Assistant in the year 2009, Anisha Vataliya eventually took over the role of Director of Operations and became the majority stockholder of the company in the year 2014. Anisha and Haresh oversee the day-to-day operations of the company, while Kapil reviews the business and its financial structure from time to time and offers his guidance and expertise when required. In addition, Anisha also oversees the financial operations of the firm and ensures efficient coordination with accounting and/or human resources transactions of the company. vTech has experienced constant and tremendous growth over the past several years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, Network Security Services and Cloud Computing Services in order to provide complete IT Managed Service offerings. This success can be attributed to the strong directorship demonstrated by the three pillars of the company, Anisha, Haresh and Kapil. vTech’s senior leadership has over twenty years of experience in IT physical and logical infrastructure design, cyber-security best practices, cloud technology, Federal Information Security Management Act (FISMA) compliance, and Federal Risk and Authorization Management Program (FedRAMP) governance. vTech’s team of subject matter experts (SMEs) has Project Management Professional (PMP), Microsoft Certified Professional (MCP), Certified Information Systems Security Professional (CISSP), Microsoft Private Cloud and other highly respectable certifications. Drawing on the company’s all-embracing experience and built on a foundation of integrity, vTech’s constant endeavour is to overcome challenges confronting private and government sectors by introducing them to latest IT solutions, which are complete with industry best practices. With this motto in mind, vTech helps organizations embrace a leadership model that focuses not only on IT systems but also in the true value of people. Throughout its history, vTech has expanded its offerings and capitalized on evolving Information Technology trends and technologies to benefit its clients. The company pioneered in IT Staffing and Consulting services over the past decade. Expanding its horizons by the day, vTech now has its presence, in the form of deploying its services, in almost two dozen states across the nation. vTech, also, invested its resources in the successful deployment of cloud solution services and network security solutions and is continuing to do so. Currently, vTech is one of the nation’s fastest growing private companies and has been ranked by INC. 5000 as the 13th fastest growing company in the District of Columbia with a 371% growth between the years 2012 and 2015.

ITN# 1602JCSA


Managing Director

Director (Operations)

Recruiting Manager

Technical Staffing

RecruiterHR Experts

Executive Search

SpecialistNegotiators

HR & Administration Head (Internal)

Director (Client - Relationship)

Key Account Manager

Presales Manager

Business Development

Manager

UCF

UCF supervising

manager

Organizational Chart

Below mentioned is our organizational chart: Green coloured connectors depict the major hierarchy/flow of this contract.

ITN# 1602JCSA


A.3 - Business Information

Company Name : vTech Solution Inc

Headquarter Address : 1025 Connecticut Ave. NW, Suite 511

Washington, DC 20036

FEI# : 20-4271088

Years in Business : 10 Years

Socio-Economic Status : Small, Minority and Women owned business

Financial Strength & Capability: With current annual revenue exceeding $3.8 Million, vTech has experienced consistent Y-O-Y growth with its strong emphasis on quickly applying new and emerging technology and platforms in its implementations. The company is financially strong and sound, well-funded, owns company office in Washington DC and having direct & remote support services in various regions of US sub-continent to deliver and implement projects on time. Below mentioned chart shows our revenue generation of last 4 years.

2015 Inc. 5000 Honors: We are listed in Inc. 5000 listing for the fastest growing companies in USA; Ranked 1142 nationally and ranked 11th fastest growing company for government services in District of Columbia with a growth rate 371% in last 3 years.

2016 Inc. 5000 Honors: We are listed in Inc. 5000 listing for the fastest growing companies in USA; Ranked

1053 nationally and ranked 13th fastest growing company for government services in District of Columbia

with a growth rate 371% in last 3 years.

0

0.5

1

1.5

2

2.5

3

3.5

4

20122013

20142015

1.5 1.8

2.93.8 Revenue (In million)

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A.4 - Financial Information

Balance sheet - 2015

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Profit & Loss - 2015

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Balance sheet - 2014

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Profit & Loss - 2014

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A.5 - Similar Accounts Department of Health (DOH), DC

Contact Person: Michael Etekochay Email Id: [email protected] Contact#: (202) 727-5840 Address: Department of Health, 899 North Capitol Street NE 5th Floor Washington, DC 20002 About DOH The District of Columbia agency with a mission to promote and protect the health, safety and quality of life of residents, visitors and those doing business in the District of Columbia. DOH's responsibilities include identifying health risks; educating the public; preventing and controlling diseases, injuries and exposure to environmental hazards; promoting effective community collaborations; and optimizing equitable access to community resources. About Contract vTech has been recently awarded with the DOH Staff Augmentation Contract to provide Professional Services for the multiple categories like administrative services that includes General Clerk, Health Licensing Specialist, Contract Specialist etc. Duration of Contract will be until year 2021. We have successfully placed two candidates in Health Regulations and Licensing Administration - HRLA.

DOH Contract Details

Contract# IFB#: DOC218272

Contract Name DOH Temporary Administrative Support Staff Services

Agency Name Department of Health (DOH), DC

Contract Type Competitive IDIQ

Duration Base Year: 12/21/2015 - 12/20/2016 (Four Optional Year)

Type Staff Augmentation Services

We are providing managed services for the below mentioned categories:

SERVICE AREA

Clerical Assistant Communications Specialist

Contract Administrator General Clerk

Subject Matter Expert Program Evaluator

Receptionist Data Entry Clerks

Administrative Assistant Data Analyst

Technical Writer Health Licensing Specialist

Outreach Specialist Clerical Assistant

Project Manager Grant Evaluator

ITN# 1602JCSA


vTech has delivered the following value-added features and benefits to the DOH:

Improved resource quality Increased resource retention

Enhanced Vendor and Candidate pool Quick Replacement

Reduced time to fill Fully compliant and validated supplier vetting process to reduce co-employment risk

“On Line” Paperless timekeeping and invoicing Job title and rate rationalization

Documented, validated and streamlined agency-specific requisition processes

Employer of Record and Agent of Record payroll services

ITN# 1602JCSA


University of Massachusetts (UMASS)

Contact Person: Don Joubert (Director of Procurement and Administration) Email Id: [email protected] Contact#: (774)455-7866 Address: University of Massachusetts, 333 South St.,

Suite 450, Shrewsbury, MA 01545 About University of Massachusetts (UMASS) The University of Massachusetts is the Commonwealth’s only public research university system. It consists of five campuses in Amherst, Boston, Dartmouth, Lowell and UMass Medical School in Worcester. The University also has a satellite in Springfield and a School of Law in Dartmouth. UMass is currently ranked as the No. 1 public university in New England and is among the world’s top 100 universities, according to Times Higher Education World Reputation Rankings. The Worcester campus, located in central Massachusetts, is one of the fastest growing academic medical centers in the country and is home to the Commonwealth's only public medical school. Initially, vTech won the contract of University of Massachusetts, Medical School for providing fully managed IT Staff Augmentation Master Services. Subsequently, vTech was also competitively awarded with the Master contract for entire University of Massachusetts to provide Managed IT staff augmentation services. The objective of this Master Contract is to enable University to procure & manage full life cycle IT staff augmentation, consulting and technical services in a timely and economical manner. Our team is dedicated to the successful and resourceful management of contingent labor solutions, reducing risk, providing increased governance and controls, enhancing workforce decision support and cost savings for UMASS.

UMASS Medical School University of Massachusetts

Contract# CW14-JD-0012-0001 'RFP # UP16-DF-1201

Contract Name University of Massachusetts RFA IT Staff Augmentation Services

Agency Name University of Massachusetts, Medical School

University of Massachusetts

Contract Type Competitive (IDIQ) Competitive (IDIQ)

Duration 2/10/2015 - 8/31/2017 3/1/2016 - 2/28/2019

Type IT Staff Augmentation IT Staff Augmentation

We are providing managed services for the below mentioned categories:

FUNCTIONAL AREAS

Application Design & Development Project Management

Application/System Analysis Quality Assurance, Release Management

Security Research Computing

Business Systems Analysis & Planning Security

Communications: Voice, Data Software Systems Analysis

ITN# 1602JCSA


Customer Service & Support System Administration

Database; Reporting Training

IT Production Website Design, Development & Administration

Networks

vTech has delivered the following value-added features and benefits to the UMASS:

Improved resource quality Increased resource retention

Enhanced Vendor and Candidate pool Increase in growth of local supplier placements

Reduced time to fill Growth in Diversity Spend

Fully compliant and validated supplier vetting process to reduce co-employment risk

Job title and rate rationalization

Documented, validated and streamlined agency-specific requisition processes

Employer of Record and Agent of Record payroll services

Eliminated Talent shortages in rural markets “On Line” Paperless timekeeping and invoicing

ITN# 1602JCSA


Citigroup Inc. Contact Person: Jason Kraft, AVP - Citi Professional Recruiting Email Id: [email protected] Contact#: (716)730-8359 Address: Buffalo, NY 14068 About Citigroup Inc. Citigroup Inc. is an American multinational investment banking and financial services corporation headquartered in Manhattan, New York City. Citigroup was formed from one of the world's largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group in October 1998 (announced on April 7, 1998). As of January 2015, it is the third largest bank holding company in the US by assets. vTech solution Inc. has been providing Temporary Staffing Services for the Citigroup Inc. We have provided more than 25 professional to Citigroup Inc. for various positions. By using our extensive experience we are managing resources and staff to work on remote tasks. We are providing continuous/daily scheduled reports on the work perform by our remote staff and using quality control standards to compare the performance of our resources. We have streamlined & simplify the payables process and provided business transparency with an adaptive workflow. We produced marked cost reductions by providing high skilled local candidates with reasonable rates. We have provided configurable, customizable, and robust system reports delivering valuable information and business analytics.

Contract

Contract Name Temporary Staffing Services

Duration June 2014 – Till Date

Type Staff Augmentation Services

We have provided support multiple professionals to our client for various administrative and financial positions. Some positions are:

Business Analyst Senior Customer Service Representative

CSS AML Investigation Personnel CSS AML Investigation Personnel

Compliance Analyst Senior Sr. Accountant

Credit Underwriter Tax Analyst

Copy Center Senior Documentation Specialist Senior /KYC Analyst

Financial Analyst Senior Compliance and Control Analyst

ITN# 1602JCSA


vTech’s Key Personnel

The names and titles of all key management personnel who will be involved with supervising the services rendered under this Contract.

SN Key Management

Personnel Designation Qualification

Total Experience

1 Mr. Haresh Vataliya Director

(Client Relationship) Masters in Information System Management

15 Years

2 Mr. Sahil Khan Dedicated Account Manager

for the UCF Master of Business

Administration 12 Years

3 Mr. Kumar Anchan Recruiting Manager D.C.A 9 Years

The above mentioned representative will be the point of contact for managing and correcting any disputes related to this contract. This representative will also be responsible for the preparation and submittal of invoices and reports by the due date defined, as well as any other correspondence relating to this project and its activities. We have used subcontracts for various projects and have strong subcontract relationships, but we are not going to use any subcontractor to provide these services to the UCF.

RESPONSIBILITIES OF KEY PERSONNEL

Director (Client Relationship):

Chief in-charge of the organization.

Authorized official to contract with other agencies.

Point of contact for contracting agencies. Key Account Manager:

Building relationship with clients, receiving work orders from the clients and acts as a single point of contact for client’s managers regarding recruitment topics.

Understanding client objectives alongside vTech’s vision of contract success in order to analyze the contract’s potential and creates a contract plan/strategy to minimize risks to both vTech and the client, set goals for the contract and ensure that the contract produces usable case studies.

Managing an incumbent workforce of contingent workers.

Workforce planning and candidate attraction analysis.

Ensuring that all contractual requirements are consistently met.

Consistently seeking new innovations and improvements to the service.

Supporting recruiting Managers through the recruitment process. Recruiting Manager:

Designs the skill matrix for choosing the candidate.

Before sending resume of the selected candidate, Recruiting manager interview the candidate. Sets the social media communication strategy for different job profiles and functions in the

organization.

B. PROJECT STAFF QUALIFICATIONS/EXPERIENCE

ITN# 1602JCSA


HARESH VATALIYA - DIRECTOR (CLIENT RELATIONSHIP)

SUMMARY With more than 15 years of experience working with legal technology, provide technical guidance and solutions to client-related matters. Energy, dedication, tenacity and adaptability are key skills which allow me to serve on large-scale projects, thoroughly understand various technical processes, and case management systems. Exemplify exceptional capability to build processes and methodology to build competitive advantage, inspire team to comply with organization goal and an extensive background in following broad-based competencies:

Account Management Client Satisfaction New Business Development

Strategic Technology Planning Technology & Business Planning Automate business process

Talent Management Performance Optimization Build High Performance team

Exceptional qualifications in legal technology with comprehensive knowledge of management, organizational development, team building and project execution.

Managed data transformation team and improved efficiency in process through developing standard tools, reduced client costs, better management of projects and the increased capacity to handle larger cases.

Lead numerous complex litigations across various jurisdictions and consisting of millions of documents in English and foreign languages (e.g. Korean, Japanese, Hebrew and German).

EDUCATION:

Master of Information System in Management, University Phoenix, Falls Church VA

Bachelor of Engineering, Information Technology, North Gujarat University, Patan, India EXPERIENCE: FTI Consulting – Washington, D.C. 2011 - 2012 Managing Director – Ringtail Services Handle all data transformation resource planning, budget, operation initiative, custom tool development, initiative to bring efficiency, process standardization, documentation and training arrangement for the team. Manage six direct and 30 indirect professional at three offices, provide technical services on more than 200 actives matter at a time and generate over 8M plus revenue yearly only through technical consulting and services.

Implement standards across multiple offices around the world and distribute work to better utilize resource among different time-zone, to improve work-life balance and 24x7 supports for the client.

Actively involve with sales team on new opportunity for project estimation, proof of concept, identify competitive advantage for the client and assistance on complex-large data transformation project.

Inspire team for fast pace environment, continue changing client expectations, develop custom solution for better efficiency and quality, improve performance and align individual goal with organization.

Play key role as stakeholder in the development and enhancement of the core product. Promote innovation in the team and offer custom services to add value for a client and competitive edge for the company.

Provided clients with expertise in all facets of litigation discovery, including many large-scale discovery efforts, multi-terabytes case data migration, including Department of Justice second request

ITN# 1602JCSA


investigation, productions involved to the Federal Communications Commission, Securities and Exchange Commission, and other federal agencies.

FTI Consulting – Washington, D.C. 2007 - 2011 Director – Unified Consulting Team Built a team to support custom data transformation requests, train resources, educate case managers about technical processes, and improve processes for immediate turn around. Develop custom suite of applications to handle large scale data transformation requests with limited resources.

Successfully manage large and complex litigation matters involving multi-jurisdictions, over 5000 plaintiff class action law suit, over 2000 productions, over 60M documents, 10 years of case history and 200 plus reviewer.

Assisted various corporation and law firms on litigation matters, including Pfizer, Toyota, GlaxoSmithKline, All-State Insurance, Sutherland Asbill & Brennan, Williams & Connolly, O'Melveny & Myers, and more.

Perform data migration from various document management/review system including Ringtail, Relativity, Kroll OntrackInview, iConnect, Introspect, Documatrix, Concordance, Summation, Ipro e-Discovery Suite, Clearwell, Axcelerate (Recommind), V3locity(Huron), Intralinks, Bloomberg, SharePoint, and Stored IQ.

Identified areas in technical skill sets and instituted a number of employee development programs that increased staff retention.

FTI Consulting – Washington, D.C. 2006 - 2007 Senior Consultant – Ringtail Consulting Assist on various technical requests of the complex litigation matter, involving data import, custom productions, data manipulation, exhibit preparation, de-duplication and other technical requests. Provide around the clock support for a client during trial period with immediate turn around on various technical requests.

Develop custom solution to prepare exhibits for trial with specific exhibit stamp branding. Coordinate with case team on regular basis to automate processes and offer ways to bring efficiency.

Assist processing team on various exception handling and provide a custom application to meet the client requirements.

Introduce new service offering of custom data migration from review system like concordance and summation including redactions, notes, tags, and user history.

Capital Legal Solutions – Falls Church, VA 2002 - 2006 Senior Software Engineer

ROLE IN OTHER CONTRACTS

ACCOUNT NAME ROLE

Credence Management (DC Government) Director (Client Relationship)

State of Arizona Director (Client Relationship)

State of Virginia Director (Client Relationship)

State of South Carolina Director (Client Relationship)

State of North Carolina Director (Client Relationship)

State of Florida Director (Client Relationship)

ITN# 1602JCSA


SAHIL KHAN - ACCOUNT MANAGER Email: [email protected]

SUMMARY

8+ years of working experience with multi-national organisation and international exposures.

Extensive experience in IT Recruitment, client relationship, leadership and strong management aptitude in IT industry.

Exclusive work in recruiting SAP/ERP Professionals for almost 4+ plus years

Major Skills working for ERP: SAP Modules:

Technical Skills: ABAP (APO ABAP, Workflow ABAP), BASIS, Basis Security,

Niche Skills: BW (BI/BPS), EP (Webdynpro), XI

Functional Skills: 1. FMS modules: FICO, FICO with SEM, 2. HCM Modules: HR payroll, HR TM, ABAP HR (Techno Functional) 3. PP, MM, PLM-PM, PLM-PP, PLM-PS, APO-PPDS, APO-SNP DP

CRM Service line: CRM Technical (ABAP CRM), CRM Functional,

SAP IS: ISU CRM, ISU ABAP, ISU FICA, IS-Oil & Gas, IS Retail

SAP Project Manager.

SCM PLM: Agile PLM, Ariba, Smarteam, Enovia VPM 4, PLM E-Matrix, Wind-chill, TCE, ACCOMPLISHMENTS

Managed HR and general administrative functions in India & Dubai.

Proposed Information management approach to accelerate Operon’s business growth

Established management structure for ICS Solutions in India

Initiated new performance management approach for ICS Solutions, India EDUCATION

Bachelor of commerce from Maharaja Sayajirao University, Vadodara, Gujarat, India

Master’s Degree in Business Administration from Pondicherry University, India. EXPERIENCE vTech Solution Inc. November 2012 – Present Account Manager

Building relationship with clients and receiving work orders from the clients.

Understanding client objectives alongside vTech’s vision of contract success in order to analyze the Contract’s potential and creates a Contract Plan/Strategy to minimize risks to both vTech and the client, set goals for the Contract and ensure that the Contract produces usable Case Studies.

Managing an incumbent workforce of contingent workers.

Workforce planning and candidate attraction analysis.

Ensuring that all contractual requirements are consistently met.

Consistently seeking new innovations and improvements to the service.

Supporting Hiring Managers through the recruitment process.

Escalating concerns and risks to the Account Director.

ITN# 1602JCSA


QX Ltd December 2011 – October 2012 Sr. IT & ERP Recruiter

Recruited for some extremely niche skills permanent roles in Infosys and IBM across the UK and Europe.

Managed full life cycle recruitment process, including advising job description and compensation band, sourcing, screening, interviewing, and making selection recommendations for prospective employees.

Directly sourced for candidates with experience and ability to fill niche skills roles whose values align with corporate culture.

Developed strategies to source and maintain a highly qualified candidate pool.

Adapted with creative recruitment solutions including direct recruiting, Headhunting, internet searches (e.g. Google, LinkedIn, Facebook, XING & Twitter), and developing incentive campaigns for referrals.

Educated leaders on best practices for employee selection

Niche skills currently include Oracle, SAP, Middleware, IFS specialists, PEGA, Websphere, Webmethods and Savvion specialists, CRM specialists & Ecommerce in the UK & Europe.

Collabera November 2010 – November 2011 Sr. IT & ERP Recruiter Operon Middle East – Dubai, UAE January 2009 – November 2010 HR Administrator Quickstart Resource Management June 2007 – December 2008 Sr. Technical Recruiter/Supervisor I-Link Software Pvt. Ltd November 2006 - June 2007 Senior IT Technical recruiter Rishabh Software Pvt. Ltd April 2005 – November 2006 Senior IT Technical Recruiter Ethos Info Services (International Call Centre) November 2003 – March 2005 Customer Sales Repetitive


ACCOUNT NAME ROLE

Corporate Systems Resources Inc. (DC Government) Account Manager

Knowledge Services (State of Maine) Account Manager

State of North Carolina Account Manager

State of South Carolina Account Manager

State of Florida Account Manager

ITN# 1602JCSA


KUMAR ANCHAN - RECRUITING MANAGER

Email: [email protected] SUMMARY

9 Years of Staffing experience in various roles as Recruiter/ Sr. Technical Recruiter /Resource Manager.

A Resource Specialist with hands on experience of filling both Technical and Non-Technical positions at all levels

Extensive experience sourcing, identifying, pre-screening and recruiting technical professionals in all areas of Technologies.

Strategic Planning; analyzing business requirements, defining scope, setting goals and establishing policies

Project Management; full life cycle recruiting/staffing methods, utilizing today’s technology, building and managing teams

Business Performance; implementation of best practices, metrics and continuous improvement

Worked with Top management to help develop programs and strategies towards improving organization goals.

Determined hiring strategies under cost and budgetary constraints

• An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities

• Proficiency in competence mapping, Adept liaising with clients to gain a thorough understanding of requirements

• Exposure to cross-technology, cross-domain recruitment

• Experience in Client and Account Management, Managing multiple requirements

• Experience in leading teams of different sizes

• Experience in adapting and following quality methodologies across various stages in the Recruitment life cycle

• Proactive & business oriented, having passion for recruiting

• Self-starter, quick learner & can grasp internal requirements & processes

• Involved in End to End Recruitment right from sourcing to screening to short listing to interview follow-ups till the closures

• Possessing substantial experience in handling requisitions across technologies and levels

• Ability to take independent decisions

• Involved in Delivery of candidates EDUCATION

Degree Institute Year of Passing

D.C.A Dr. C.V. Raman University April 2005 - July 2006

ITN# 1602JCSA


EXPERIENCE

vTech Solution Inc. June ’15 – Present Recruiting Manager

Handling the recruitment procedures, right from requisition initiation to sourcing, to acceptance of offer and final placement Junior to senior level profiles

Conduct Pre-screen technical interview and prepared consultants for client interviews

Market positions to new and existing contractors

Weekly reporting responsibility includes: candidate pipeline, recruitment stats and metrics, and hiring statistics.

Able to handle high volume recruiting without compromising quality

Interacting with Clients to get details and Key points of requisitions

Responsible for Account Management of IT & Non-IT clients Valtech India Private Limited Aug ’14 — May’ 15 Sr. Recruitment Specialist

Involved in end to end recruitment.

Used job boards extensively for sourcing candidate along with LinkedIn, Twitter and Facebook

Involved in Hiring Internal Recruiters, Conducted first round of interviews

Hired Construction Project Manager, Construction Project Coordinators

Mentored and trained junior recruiters / Fresher

Handling a small size team of recruiters

Used Bull Horn (ATS) Metabyte Inc, Nov ’12 — Aug 2014 Sr. Technical Recruiter

Involved in Full Life Cycle of Recruitment (Gathering Requirement, Sourcing, Screening, Pre-Screening, Preparing candidate for interviews, Follow-ups)

Working on contractual position as well as Full Time / Perm Positions

Sourcing Profiles from Job Boards and Actively Involved in Linkedin for head-hunting and poaching passive candidates

Expertise in Job Boards like Dice, Monsters, Career Builders, Tech Fetch (Previously Known as Corp-Corp)

Interacting with Clients to get details and Key points of requisitions

Educating Candidates for Interview Process, Follow up with candidate and clients to get updates

Salary Negotiation

Handling Accounts Independently

Team Player as well as Independent Contributor

Excellent Communication Skills and Currently Involved in Hiring Majorly US Citizens and Green Card Holders

Step Ahead Consultancy Nov ’10 — Nov 2012 Lead Recruiter

Performs recruiting and sourcing activities for open positions, creating sourcing strategy and execution of this plan through a broad variety of effective channels including direct recruiting, employee

ITN# 1602JCSA


referrals, Internet and other media advertisements, Internet data mining, outside search firms and databases

Maintains high-touch and proactive direct communication with candidates, client representatives and team members during the job/candidate cycle

Extensive experience in Handling a team, Mentoring, Training them and making them understand of job specification.

Formulates a sourcing strategy for each position and ensures strategy is communicated and understood by client

• Maintains awareness of current trends in recruiting, client, employment market and legislation

Coaching candidates through the client interview process.

Excellent exposure to contemporary recruitment tools like Jobsites (Dice, Naukri, Monster etc), Databases, forums, groups etc. Sourcing the Candidate through Head hunting, Net Sourcing (LinkedIn, Facebook, Orkut etc.) & References

Responsible for Account Management of IT & Non-IT clients Essential Engineering Solutions Pvt Ltd June ’10 — Nov ‘10 Client: General Motors, GE (Consumer and Industrial), Piaggio, Nokia-Siemens BDE / Lead Recruiter Osprosys Software Pvt Ltd July ’08 — March’ 10 Client: Ospro Systems LLC Sr. Technical Recruiter I-Link Software Pvt Ltd May’07— June ‘08 Client: TAJ Technologies Sr. Technical Recruiter Rishabh Software Pvt Ltd April’06— April’07 Client: - Confidential Technical Recruiter


ACCOUNT NAME ROLE

State of Arizona Recruiting Manager

State of South Carolina Recruiting Manager

State of North Carolina Recruiting Manager

State of Florida Recruiting Manager

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C.1 - vTech’s Capacity vTech's Resource Pool vTech has a strong pool of pre-screened, qualified and experienced resources specifically for labor categories like Administrative, IT & Technical Support, Project Management, Clerical & Legal and some Other for which we wish to offer our services. The company has developed an extensive resource database across several work areas & regions for its future staffing requirements for Customers. Our pool has more than 98,000 resources, out of which around 11,800 (approx 12%) are from the State of Florida and out of those 11,800 resources:

In short, we can say that vTech has readily available options of resources from all around the country to choose from and instantly fulfil the requirements of the UCF. Total Customer Satisfaction We maintain a 97% customer retention rate due to our customers’ total satisfaction with our services, people and technology. Each customer account with us has one dedicated point of contact in our Client Relations department, supported by a team of highly-trained individuals. Everyone will be familiar with your account, ensuring that your calls and emails will be answered by someone who knows your business requirements. BBB Accredited Company We are Better Business Bureau (BBB) accredited company with A+ rating.

2015 Inc. 5000 Honors We are listed in Inc. 5000 listing for the fastest growing companies in USA; Ranked 1142 nationally and ranked 11th fastest growing company for government services in District of Columbia with a growth rate 371% in last 3 years 2016 Inc. 5000 Honors We are listed in Inc. 5000 listing for the fastest growing companies in USA; Ranked 1053 nationally and ranked 13th fastest growing company for government services in District of Columbia with a growth rate 371% in last 3 years.

24%

40%

9%

18%9%

vTech's Resource Pool

Administrative = 24%

IT & Technical Support = 40%

Project Management = 9%

Clerical & Legal = 18%

Other = 9%

C. OVERALL RESPONSIVENESS OF PROPOSAL

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Our Major Customers vTech's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensures that our clients' most complex projects are delivered on time, on budget, and on point. As a result, we enjoy enduring relationships with our existing clients, as well as a constant flow of new business. vTech Solution provides support to:

AARP District of Columbia Child Support

Accenture Arkansas Department of Education

Computer Aid Inc. DC office of Chief Technology Officer

CPN-Network Inc. Credence Management Solutions

Department of Navy Virginia Housing Development Authority

DC Department of Health DC Metropolitan Police Department

DC Public School Virginia Information Technology Agency

State of Maine Virginia Department of Housing Agency

State of Oklahoma Office of Information Technology - Maine

State of Pennsylvania Pennsylvania Department of Transportation

State of Virginia University Of Massachusetts, Medical School

State of Iowa Maryland Department of Information Technology

State of South Carolina Arlington County Government

State of Ohio Council of the District of Columbia

State of Indiana Portland Development Commission (State Of Oregon)

State of Florida Southern California Association of Governments

Commonwealth of Massachusetts Regional Transportation Authority, IL

State of Arizona New Jersey Schools Development Authority

State of New Jersey University of Massachusetts

State of North Carolina International Monetary Fund

State of Michigan Arizona State University

State of Washington Georgia Public Library Service

ITN# 1602JCSA


Performance Meeting 1 -

After completion of 1 month

Goal Meeting 1 -

After completion of 2 months

Performance Meeting 2 -

After completion of 3 months

vTech’s Approach to Maintain Quality Our (ER) Employee Relationship Executives are engaged with consultants on regular basis for their needs. ER schedule meetings for respective consultants with Account Managers on below schedule. We follow below mentioned process to make sure that our client receives the requested services:

Performance meeting 1: After completion of 1 month of providing services, we schedule a performance meeting with the candidate and the client to evaluate the performance of candidate and we discuss multiple points which include but not limited to following:

Challenges and successes

Ideas for development/action plan

Actions to be taken for upcoming goals Goal meeting 1: We schedule a Goal meeting with the candidate and the client to evaluate “do we have achieved the targeted goal or are we going in right direction to achieve the goal?” after completion of 2 months of providing services. Performance meeting 2: After completion of 3 months of providing services, we schedule a performance meeting with the candidate and the client to evaluate the performance of candidate & status of the targeted goals. We discuss multiple points which include but not limited to following:

New challenges and successes

Do we have achieved our targeted goal?

New ideas for development/action plan

Actions to be taken for upcoming goals Day-to-day management of the staff will be the responsibility of our Account Manager and designated

functional managers. vTech will provide dedicated account manager for the State of Delaware Contract. Our

account manager will be coordinating with the staff respective organizational chain of command for

performance evaluations, performance issues and recognition, promotions, and disciplinary actions. This

process will include Tracking Staff Performance and Quality Assurance Standards. Notifications and resolution

of job performance problems will be done by Account manager & higher authority and decisions will be taken

as per the situation.

ITN# 1602JCSA


Similar Contract Experiences

DISTRICT OF COLUMBIA GOVERNMENT

Sales in 2014 | Number of positions filled: $ 1,135,320 | 12 Sales in 2015 | Number of positions filled: $ 2,236,365 | 30 Sales in 2016 | Number of positions filled: $ 1,085,008 | 12 Total dollar amount received in 2014/2015/2016: $4,456,693 The number of staff assigned in 2014/2015/2016: 50+

STATE OF VIRGINIA Sales in 2014 | Number of positions filled: $ 176,236 | 2 Sales in 2015 | Number of positions filled: $ 224,132 | 3 Sales in 2016 | Number of positions filled: $ 155,992 | 2 Total dollar amount received in 2014/2015/2016: $556,360 The number of staff assigned in 2014/2015/2016: 6+ STATE OF PENNSYLVANIA Sales in 2014 | Number of positions filled: $ 96,036 | 1 Sales in 2015 | Number of positions filled: $ 184,017 | 2 Sales in 2016 | Number of positions filled: $ 190,131 | 2 Total dollar amount received in 2014/2015/2016: $470,184 The number of staff assigned in 2014/2015/2016: 5+ STATE OF MAINE Sales in 2014 | Number of positions filled: $ 812,157 | 7 Sales in 2015 | Number of positions filled: $ 1,436,542 | 12 Sales in 2016 | Number of positions filled: $ 236,542 | 3 Total dollar amount received in 2014/2015/2016: $2,385,241 The number of staff assigned in 2014/2015/2016: 20+ STATE OF ARIZONA Sales in 2014 | Number of positions filled: N/A Sales in 2015 | Number of positions filled: $ 465,124 | 5 Sales in 2016 | Number of positions filled: $256,352 | 3 Total dollar amount received in 2014/2015/2016: $546,521 The number of staff assigned in 2014/2015/2016: 6+

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STATE OF IOWA Sales in 2014 | Number of positions filled: $ 155,472 | 2 Sales in 2015 | Number of positions filled: $ 276,786 | 3 Sales in 2016 | Number of positions filled: $ 0 | 0 Total dollar amount received in 2014/2015/2016: $432,258 The number of staff assigned in 2014/2015/2016: 5 STATE OF MICHIGAN

(On behalf of Knowledge Services)

Sales in 2014 | Number of positions filled: N/A Sales in 2015 | Number of positions filled: N/A Sales in 2016 | Number of positions filled: $437,000| 5+ Total dollar amount received in 2014/2015/2016: $437,000 The number of staff assigned in 2014/2015/2016: 5+ STATE OF NORTH CAROLINA Sales in 2014 | Number of positions filled: N/A Sales in 2015 | Number of positions filled: N/A Sales in 2016 | Number of positions filled: $ 393,415 | 4 (From March 2016) Total dollar amount received in 2014/2015/2016: $ 393,415 The number of staff assigned in 2014/2015/2016: 4 MASTERCARD & STATE STREET Sales in 2014 | Number of positions filled: $ 0 | 0 Sales in 2015 | Number of positions filled: $ 318,369 | 5 Sales in 2016 | Number of positions filled: $ 104,083 | 1 Total dollar amount received in 2014/2015/2016: $422,452 The number of staff assigned in 2014/2015/2016: 5+

ITN# 1602JCSA


Recently Awarded Staffing Contracts

D.C. Office on Aging’s

vTech became a qualified vendor for the D.C. Office on Aging’s to provideTemporary Staffing Services. The objective of this Contract is to procure 3temporary attorneys and 1 senior policy analyst to provide litigation support onagency matters.

State of Oklahoma

vTech became a qualified vendor to provide Staff augmentation services for theState of Oklahoma in different seventeen (17) labor disciplines.

State of Florida

vTech became a qualified vendor for the State of Florida to provide IT StaffAugmentation. The objective of this Master Contract is to enable State to procureIT staff augmentation consulting and technical services in a timely andeconomical manner.

Southern California Association of Governments

vTech became a qualified vendor to provide Information Technology (IT)consultants who will work closely with SCAG’s IT Application Development Team(ADT), in particular the Manager of ADT and IT Lead Project Manager todesign, manage, develop and maintain business solutions for SCAG.

Regional Transportation Authority, IL

vTech became a qualified vendor to provide highly skilled resources to supportthe implementation of RTA's system strategy.

Arizona State University

vTech became a qualified vendor to provide professional services in support ofvarious systems and technologies that the University Technology Office (UTO)supports.

Department of Behavioural Health, DC

We have recently awarded by DBH to provide Temporary Staffing Services forAddiction Prevention and Recovery Administration (APRA).

ITN# 1602JCSA


C.2 - How Urgent Requests are Handled? We at vTech, have effectively managed our clients' fluctuating needs of resource for past decade and have successfully satisfied their requisitions. We understand recruiting sufficient human resources for seasonal busy periods is challenging but we have various strategies to achieve success in between flexible requisitions. We use various channels for sourcing and have a large number of applicants/ pre-screened

candidates. We also use various universities and local colleges as sources for seasonal staff that ensures we fill all gaps in our organization when unexpected demands arise especially for back-office tasks and process roles.

We have a great work environment & attractive referral program and we also use our website and well promoted social media to reach your target candidate pool. This transition realizes better quality of hires and significantly reduced recruitment costs and time to hire.

We allocate resources for early on-boarding and adequate training. We use hired employees that have worked for us before and have list of seasonal workers on-call who are willing to come back in subsequent years. This gives our company plenty of time to onboard staff before the busy time arrives.

We also provide incentives to existing staff to train incoming temporary staff. By seeking the input of existing staff with respect to the type of staff to hire and Plan training sessions to avoid feelings of insecurity or resentment. We also have referral Schemes for additional temporary staff.

We use CATS Applicant Tracking System, and also our internal and External Databases of Thousands of pre-Screened Resources for faster processing of work orders. By using the latest assessment and screening tools we can provide the best applicants, and superior candidates. We also Contact our partners for seasonal hiring to achieve our goals. vTech is perfectly placed to respond unforeseen events, issues and work with Client as a partner to deliver solutions which maximise the achievable benefits. Following are the sources of our candidates and percentage allocation:

vTech’s pool of pre-screened resources / Internal database/our Applicant Tracking System: 43% Job boards/portals (Monster, CareerBuilder, Dice etc.): 36% Industry Partners: 7% Social Media: 7.5% Google/Yahoo groups: 3.5% Referral Program: 2% Other online candidate sourcing sites: 1% (It includes but not limited to Craigslist, Ladders)

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C.3 - Background Check Process

Determining Background Checks to be conducted: The minimum background check includes investigation of

criminal history and reference checks. Depending on the nature of the position for which the candidate is

being considered, other, additional checks will be conducted. The Provost, for instructional faculty,

professional and professional faculty, and executive positions, and the Office of Human Resources for all

other positions, will consult with the hiring manager or unit head to designate which types of checks are

required for each position.

Agency for background check: HireRight LLC.

Examples of more common types of checks and the positions to which they apply are:

Verification of educational degrees - all instructional and research faculty, professional and professional

faculty, and executive positions, and selected operational positions;

Verification of licenses and certifications - all positions for which the license or certification is a required or

preferred qualification;

Credit report - all positions involving access to money as well as all professional and professional faculty

positions in Financial Operations;

Driving record - all positions for which possession of a valid driver’s license is required and positions

involving regular driving of university vehicles or students;

Drug screening - law enforcement personnel and positions requiring a commercial.

We are e-verified company. We adhere to federal, state and privacy protection laws when conducting

background checks and provide the required waivers, authorizations, notices, disclosures and releases. We

also strictly adhere to all state and federal laws with respect to discrimination in employment and do not

discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, marital

status, national origin, age or disability.

Once we get positive report of the candidate, our account manager informs same to our client.

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C.4 - Process of Vetting Employees Employment standards Our candidates generally need to comply with the following standard procedure:

Technical screening (relevant to the job position)

Background Verification (i.e. federal criminal, criminal felony & misdemeanour, employee credit, national Sex offender registry and Widescreen Plus and SSN validation)

Education and employment checks

Drug Test

Finger Printing

E-verification

Besides, we conduct "Welcome Call" with each of the consultants to smoothen their on-boarding process at a client site, where we share all necessary information they would require during their initial days of joining. In the "Welcome Call" we mainly discuss the policy for Timesheet Submission, Payment process, Leave request and approval, Conflict Resolution and Dress Code. Not only that our Client Relationship Team is in regular contact with the consultants, so that they can answer/help any question or resolve any issue a consultant may have. How we validate staff’s resume stated education?

While having employment screening for a best match candidate, our recruiters verify employment and education details with the candidates. These details gets submit to HR team to verify with employers and universities which are mentioned in the resumes. We also verify employment and education details through third party background check agency before engaging candidates with our clients for work. We submit background reports to clients on their need basis. How we find the best match?

We conduct multiple screening and assessment before submitting our candidates. Following are the

different screening and assessment practices.

Clarifications & Skill matrix: To provide best available candidate from the market, we understand Client’s requisitions. Our dedicated account manager coordinates with our recruitment manager and SMEs for creating skill matrix of required skills. This skill matrix is forwarded to our sourcing team to find the best match.

Screening by technical recruiting staff: Here candidate’s technical skills are evaluated.

Interview by recruiting manager: Here candidate’s soft skills & interpersonal skills are evaluated.

Reference Check: Our recruiting team will check the quality of work candidate have performed in the past via checking references.

How we implement required resume self-certification form?

After finding best match candidate for the client requisition, our team will conduct the employment screening and will request respective candidates to submit signed copy of “Resume Self-Certification Form”. Respective candidate submits signed copy by email or fax.

ITN# 1602JCSA


How we conduct interviews?

Our technical recruiting team verifies technology knowledge, past experience based on client’s requisitions, education, behaviour aspect and communication. After having positive response from the technical screening team, Recruitment manager conducts the interview with the same candidate and verify job suitability, soft skills, interpersonal skills, analytical skills and intellectual skills. How we conduct reference checks on staff?

If candidate clears the technical interview and soft skills & interpersonal skills interview, candidate’s references details are sent to the recruiting team for checking of their references. Here, we validate and evaluate the quality of work candidate has performed in the past. Then, the successful candidate’s resume is sent to Client’s manager. How we identify staff has their experience prior to submission to our client?

If we find a candidate with similar experience to the requisitions, our technical recruiting team will conduct telephonic round of screening for unravelling prior similar experience that demonstrate their ability and skill that matches the client’s requisitions. We also ask candidate to provide us the documentation of previous work and proof/example of past work. Apart from this, in the process of reference check, we validate the past experience. Apart from this, vTech provides a dedicated account manager for each client. If we will be awarded with

this contract, Sahil Khan will be the dedicated account manager for the UCF. Following are the contact

details:

Sahil Khan | 703.859.8369

202.644.9774 Ext. 104

866.733.4974 Fax

[email protected]

ITN# 1602JCSA


C.5 - vTech’s Fill Percentage and Lead Time

Our average service levels:

Metric Percentage of job postings in which we have submitted a qualified candidate that is selected for interviews

Percentage of candidates that come in under the max rate per the rate card (with our other clients)

Percentage of candidates that have successfully completes the assignment

Professionals 66% 91% 99%

Following are the lead times for major steps of the process:

Acknowledge and clarification of request: 8 hours

Resume Submit: 24 – 48 Hours

Placement bench consultant at client’s facility: within 1 week

Candidate placement at client’s facility: within 2 Weeks

ITN# 1602JCSA


ACKNOWLEDGEMENT FORM

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APPENDIX I - V

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ACKNOWLEDGEMENT TO AMMENDMENT

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