Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. . Infor Event Manager...
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Transcript of Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. . Infor Event Manager...
Copyright © 2008 Infor. All rights reserved. www.infor.com.
Infor Event Manager
Graham Emmel – Business Solutions Consultant
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Agenda
Business and Operational Challenges What is an Event Management application? Infor Event Management – Business Process Customer / Solution examples Q & A
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Integration requirements with multiple disparate systems and trading partners
Order fulfillment problems caused by late arrivals of inbound goods Manufacturing delays caused by missing shipments Improve visibility of stock levels across the enterprise to improve
planning Streamline business operation to satisfy customer service level
agreements More demanding customer base requires more real-time information
Some of today’s Operational challenges
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What is Infor Event Management?
Description
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What is the Event Management Application?
A system that enables Manage by Exception Determines Events from Exceptions Evolution of Reporting Automation of Manual tasks of Managing business activity The ‘Extra set of Eyes’ Analyst’s Names: EM, Visibility, BPM, Alerting
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Where is Infor’s Event Management targeted?
Event Management is a Process Management Technique…Manage by Exception, SPC (Statistical Process Control), not just
alerting Central definition of your ‘Business Rules’ or ‘Controls’
….What is an outlier, an exception, outside my SLA (Service Level Agreement)
Definition of the Acceptable Response to the Exception….who needs to do what, by when
Visibility to all Open Issues or Opportunities activity….what (and who) are we doing about this problem
Learning and refining of your Process Execution….where is my process consistently out of control
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Infor Event Management vs. Workflow
Procedures
Applications
Data
Infor Workflow Authority Sequence Limits
Infor Event Management Test Monitor Notify
Manual transactions: accidental, malicious, fraudulent
Documented, with audit
trails
Inconsistencies, legacy data missing values…
Det
ectiv
e
Pre
vent
ativ
e
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What Can Infor’s EM Do for Your Organization
1. Improving the efficiency of Process Managers
2. Extending the life/ functionality of older applications
3. Filling the gaps in existing applications functionality
4. Creating a central control system
5. Replacing the reporting conundrum
6. Controlling data quality across systems
7. Enabling Processes where reporting is failing
Change the way you manage specific business processes
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What Is The Event Management Application?
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Infor Event Management
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Finance Examples
Invoice Not Paid by Terms Invoice Discounts Approaching
Terms Invoice/PO Adjustments Above
Threshold Dollar Value or Percentage
New Vendor Vendor not approved 1099 Information / Tax ID
New Customer Notify Sales, etc.
Duplicate Order / Invoice
Credit Holds CC Expiration Date Expiring DSO
Notifications at 30/60/90 day intervals Credit Line Limit Approaching by
percentage Prior Period Journal Post Budget / Actual variances outside of
tolerance Tolerance is user defined
Purchase Requisition Need Date Approaching
Vendor Performance Rating
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Monitors and Alerts – Manufacturing
Supplier and Vendor Collaboration Order Shipped Late Order Arrived Late Last X Orders Arrived Ontime Last X Orders Shipped Ontime Order Status Changed
Manufacturing Raw Material Below Safety Stock Inventory Approaching Expiration Change Order Notifcation Large Scrap Transaction Manufacturing Time Longer than
Expected\Planned
Manufacturing (Cont) Order Promise Date Approaching Un-Cancelled MRP Request Mat’l Not Staged within X hours of Prod.
Order Start Order Lead Time Less than Standard
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Monitors and Alerts – Distribution
Receiving Purchase Order Approaching Due
Date Past Due Purchase Orders ASN / Receipts Approaching Due
Date Past Due ASN / Receipts Carrier Issue – (reliability /
performance of carrier) Vendor Late
Putaway Product Requiring Putaway Delayed Putaway – (product not
putaway within ‘X’ amount of time)
Picking Outbound Order Not Picked –
(order not picked with ‘X’ time before expected ship date)
Shipping Outbound Order Not Allocated /
Processed Outbound Loading Approaching
Departure Date Outbound Order Not Shipped by
Expected Date Outbound Order Late Delivery
Inventory Management / Replenishment Product Reorder Alert Product On Hold for Excess Time
Period Monitor Inventory Adjustments
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Overview
Infor Event Management Business Process
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EM Adapter Overview
Two Types of out of the box adapters
Relational Database Adapter
Allows data access to any ODBC-compliant data source
Real-Time Adapter Enables subscription to messages from an information bus or EAI platform
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EM Relational Database Adapter
DataWarehouse
ERP
Any ODBCCompliant
Source
The Database adapter easily connects to any ODBC-compliant database using ODBC connections and SQL select statements.
Detect
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EM Real-Time Adapter
The Real-Time adapter subscribes to messages from information bus and EAI sources through straight-forward XML metadata mapping.
IBM MQ Series
MSMQ
Tibco RV
BizTalk
BEA E-Link
Vitria
Sonic MQ
SAP IDOC
SAP BAPI/RFC
Detect
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The exception desk provides a very informative and intuitive workplace. Views can be created to categorize exceptions, and color
palettes are personal.
Exception Desk Offers Persistent Tracking Track
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View Details of the Exception
Full details of the exception and reason for its creation are available in one view.
Track
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Personalized Visibility Through Filters
Using personalized filters, users can quickly move between different views of exception data.
Track
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A major benefit is the ability for business users to subscribe to their own exceptions. This is an easy and intuitive process
that requires no programming.
Powerful Triggering Capabilities Detect
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Events / Object Occurs Does not occur Counts Impending Occurrence Paired Events (Duration) Attribute Comparison
Metrics / Attributes Compare to Fixed Threshold Compare to another Variable
Boolean Logic If X then Y, else Z or If A then B,
else C
Examples Cancellation / De-commit / Hold Shipment / Receipt / Off of hold Issues By Product / Customer / Operation Impending Receipt / Maintenance/ Task Order to shipment / On Hold to Off Hold Ship Qty vs Order Qty / Price vs Quote
Metric Examples Yield / Return Levels /Profit Margin Revenue vs Plan / Forecast
Boolean Example Order greater than $X and priority higher
than Y is unallocated and inventory available else where...
Key Differentiator: Detection Triggers Detect
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When an alert is triggered, EM can notify you via e-mail, phone, fax or handheld device in real-time. Notifications can be role-based,
content-based, based on action/non-action or embedded escalation.
NotificationReal-time, Multi-Channel Notification
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Examine History of Escalations
Escalation rules can be defined to reflect the criticality of the exception, with automatic notification. Escalations are
tracked and an audit is retained.
Track
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Participate in Collaborative Exception Resolution
Initiate and keep track of the collaborative interactions that take place during exception
resolution.
Collaborate
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Use Collaboration Forms to Exchange Information and Close the Loop by Updating Source System Data
Collaborative forms can be customized to request relevant information.
Users can initiate transaction calls to other systems directly from Infor Event
Management. For example, a user can update an order, initiate a cross-plant transfer or
release an order from hold directly from their web browser.
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Analyze Trends and Root Causes Using Built-in Analytics
“Prevention is better than cure” and the in-built analytics are valuable tools to aid problem identification and resolution. Choose from a variety
of data representation including bar charts and trend-lines.
Learn
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Drill Down to Reveal Underlying Causes
Naturally, the analytics view supports drill down for root-cause identification.
Learn
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Case Studies
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Business Challenge Order fulfillment accuracy Short orders Customer service level
Solution Infor Event Management
Results Increased order fulfillment accuracy Reduced number of short orders Enhanced customer services via proactive customer
communication
Del Monte Risk Management
Profile
Supply Chain Risk Management
“The implementation was surprisingly fast… just four days from the time the Infor team came on site to when we had an operational system we could use.”
“The implementation was surprisingly fast… just four days from the time the Infor team came on site to when we had an operational system we could use.”
Andy WojeWodkaBusiness Systems and Decision Support
Del Monte Foods
$3.4 billionOne of the largest premium
quality food manufacturer
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Polo Ralph Lauren Risk Management
Profile
Financial Controls and SOX Compliance
$6.0 billionGlobal provider of premium
lifestyle products
Business Challenge Days sales outstanding Pricing and discount discrepancies Missing/Obsolete code and tax data Master data controls
Solution Infor Event Management
Results Significantly reduced days sales outstanding Reduced number of manual discount overrides Better data management of obsolete information Better control of master data changes Achieved better financial controls and SOX
compliance via continuous controls monitoring
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Pfizer Risk Management
Profile
Global Visibility of Inventory Issues and Resolution
$125 billionOne of the largest global
pharmaceutical company
Business Challenge Non real time information for Inventory, stock outs and
short supply for premium products Delays in root cause analysis for inventory problems Manual exception reporting methods using
spreadsheets on a weekly basis
Solution Infor Event Management
Results Timeliness of inventory issues Substantially less support time to resolve inventory
problems Faster react time Global visibility of issues and resolution
Consumer Health
Pharma
Animal Health
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Summary
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2. RESOLVE• Collaboration
• Automated Escalation
• Centralized Tracking
Infor Event Management: Process
1. DETECT• Flexible Exception Detection
• Real-Time Notification
3. MEASURE• Supply Chain Metrics
• Web-based Analysis & Trending
4. IMPROVE• Identify Recurring Problem Areas
• Continuous Process Improvement
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What Makes Infor Event Management Different?
Adaptability to any system: Many systems have built-in alerts and notifications, but they often are restricted to their own content
Detect multi-system business discrepancies: We have the ability to look at multiple systems simultaneously and determine when things are going wrong based on information gleaned from both systems
Very powerful detection capabilities: Beyond anything anyone else has, we have the ability to execute extremely complex detection business logic, including such things as time phasing and metrics evaluations
Follow up on the “Alert”: We don’t just alert people, we make sure that the problem is solved and that we can measure what has happened to take future corrective action
Extremely small technical footprint and ultra-high efficiency: Ability to process HUGE volumes with minimal resources, we have customers monitoring MILLIONS of daily transactions on single event management servers
There are a lot of alerting and notification tools out there, why should our customer consider Infor Event Management over any others?
There are a lot of alerting and notification tools out there, why should our customer consider Infor Event Management over any others?
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Questions?