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© Copyright IBM Corp. 2014, 2014 Course materials may not be reproduced in whole or in part without prior written permission of IBM. IBM Mobile Customer Engagement Boot Camp Xtify
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Template release: Jun 2014 Go to: ae1.usca.ibm.com:9081/WorkplaceXT/ContainerLogin.jsphttp://cm-p8- ae1.usca.ibm.com:9081/WorkplaceXT/ContainerLogin.jsp © Copyright IBM Corp. 2014, Slide body: 24pt Arial Regular, Black Recommended maximum text: 5 principal points Slide heading: 28pt Arial Regular, Black Recommended maximum length: 2 lines Update the Copyright year; add course creation and most recent update. Optional slide number: 9pt Arial, Black IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Indications in green = Actual content Indications in blue = Edit in master Indications in red = Locked elements Indications in black = Optional elements Course agenda (1) This course is organized as follows: Unit 1 – IBM Mobile Customer Engagement Overview Lesson 1 – Introduction to IBM Mobile Customer Engagement Lesson 2 – Introduction to IBM ExperienceOne Lesson 3 – IBM Mobile Customer Engagement Architecture and Components Unit 2 – IBM Mobile Customer Engagement Views Lesson 1 – A Mobile User’s View of IBM Mobile Customer Engagement Products Lesson 2 – A Marketer’s View of IBM Mobile Customer Engagement Products Lesson 3 – A Developer’s View of IBM Mobile Customer Engagement Products Lesson 4 – A Support (L1) View of IBM Mobile Customer Engagement Products
Transcript of Template release: Jun 2014 Go to: ae1.usca.ibm.com:9081/WorkplaceXT/ ...
© Copyright IBM Corp. 2014, 2014 Course materials may not be reproduced in whole or in part without prior written permission of IBM.
IBM Mobile Customer Engagement Boot Camp
Xtify
© Copyright IBM Corp. 2014, 2014 2
Course objectives
This course is designed to enable you to: Understand what IBM Mobile Customer Engagement
products provide to our customers Understand how these products fit into the IBM
ExperienceOne suite of products and solutions Understand the various user views of the IBM Mobile
Customer Engagement products Understand how to Implement these products Understand how to Manage and Administer these products Understand the basics of how IBM Mobile Customer
Engagement products are integrated with various IBM ExperienceOne products
© Copyright IBM Corp. 2014, 2014 3
Course agenda (1)
This course is organized as follows: Unit 1 – IBM Mobile Customer Engagement Overview
• Lesson 1 – Introduction to IBM Mobile Customer Engagement• Lesson 2 – Introduction to IBM ExperienceOne• Lesson 3 – IBM Mobile Customer Engagement Architecture and Components
Unit 2 – IBM Mobile Customer Engagement Views• Lesson 1 – A Mobile User’s View of IBM Mobile Customer Engagement
Products• Lesson 2 – A Marketer’s View of IBM Mobile Customer Engagement Products• Lesson 3 – A Developer’s View of IBM Mobile Customer Engagement
Products• Lesson 4 – A Support (L1) View of IBM Mobile Customer Engagement
Products
© Copyright IBM Corp. 2014, 2014 4
Course agenda (2)
This course is organized as follows: Unit 3 – Implementing IBM Mobile Customer Engagement
• Lesson 1 – How to Implement IBM Mobile Customer Engagement with a Mobile Application (App Push)
• Lesson 2 – How to Implement IBM Mobile Customer Engagement with a Mobile Website (Web Push)
Unit 4 – IBM Mobile Customer Engagement Management and Administration• Lesson 1 – Customer Onboarding and Software Service Provider
(SSP) Partner’s Role• Lesson 2 – IBM Mobile Customer Engagement Service Transition Plan
and SSP Partner’s Role• Lesson 3 – How to Triage IBM Mobile Customer Engagement Support
Issues
© Copyright IBM Corp. 2014, 2014 5
Course agenda (3)
This course is organized as follows: Unit 5 – IBM Mobile Customer Engagement Integrations
• Lesson 1 – IBM ExperienceOne Product Integrations Unit 6 – Course Wrap Up
© Copyright IBM Corp. 2014, 2014 6
Schedule
Unit name Day/Hours/Minutes
1 Unit name X hours
2 Unit name X hours
© Copyright IBM Corp. 2014, 2014 7
Questions
