Price for the application on 006/01/2007 is $139.00 USD.

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Please note that this template is part of the QI Macros for Excel Lean Six Sigma Solution

If you appreciate this template, please consider purchasing the entire application, which includes 19 graphs, over 60 additional templates and test data.

Balanced Scorecard

Measures

Vision FinancialGrowth

Balanced Scorecard

Increase Customers

# of Customers

% increase

Long-Term Short-Term Measures Targets

Increase Order Size

Increase Frequency

Average Sale % increase

Frequency of Sale % increase

CustomerIncrease Customer

Satisfaction

Customer Satisfaction

% increase

Increase Referals

Increase Frequency

Referal Rate % increase

Frequency % increase

QualityReduce

Cycle Time Cycle Time % reduction

Reduce Defects

Reduce Costs

Parts per Million % reduction

Cost of Waste & Rework

% reduction

New Revenue

New Product Revenue

% increase

Learning & Growth

Increase Core Skills

Training % increase

IncreaseSystems

Availability

System Un-availability

% reduction

Strategic Themes

Build the Franchise

Grow Existing Business Reduce Delay Public Trust

Create value Value-added Solutions Reduce Defects Safety

Reduce Variation Environment

Service Excellence Reduce Costs

Manage Suppliers

Increase Customer Value

Achieve Operational Excellence

Be a Good Corporate Citizen

Expand, Deepen or Redefine Relationships

Expand into new products and services

Expand into new markets and customers

Growth"Revenue or Sales Growth"

ProductivityGross Profit/Labor Costs

Financial Perspective

CustomerPerspective

InternalPerspective

Learningand GrowthPerspective

Product Leadership

Customer Intimacy

Improve Shareholder Value

Revenue Growth

Build the Franchise

Increase Customer Value

Operational Excellence

New Revenue Sources

Increase Customer

Value

Improve Cost

Structure

Improve Asset

Utilization

Strategic Competencies

Strategic Technologies

Climate for Action

Motivated and Prepared Workforce

Be a Good Corporate Citizen

Product/Service Attributes Relationship ImageOperational Excellence

Price Quality TimeFunct-ionality

ServiceRelation-

shipsBrand

Customer Value Proposition

Vision World Class LeadershipObjectives Measures Targets Initiatives Results

Increase Customers Number of Customers % increase

Increase Order Size Average Sale % increase

Increase Frequency Frequency of Sale % increase

Increase New Product Revenue % increase

Increase Customer Satisfaction Customer Satisfaction % increase

Reduce Customer Complaints Complaints % reduction

Increase Referals Number of Referrals % increase

Increase Frequency Frequency of Sale % increase

Reduce Cycle or Lead Time Cycle Time % reduction

Reduce Defects DPMO % reduction

Reduce Costs Cost of waste & rework % reduction

Increase Core Skills Training % increase

WorkforceReduce Employee Turnover Turnover % reduction

Increase Systems Availability Unavailability % reduction

Satisfy Shareholders

# New Products% New Revenue

Delight Customers

Effective Processes

Motivated & Prepared

BALANCED SCORECARDFINANCIAL

Metric Description Month YTD

Average Sale Sales$ / #Sales $61 $61 $61 $61$43 $36 $43 $36

CUSTOMER

Output Metric Description Month YTD

61% 59% 61% 46%30 35 30 35

PROCESS

Output Metric Description Month YTD

Scrap 1% 2.0% 1% 2.0%13.0% 14.0% 13.0% 22.0%

PEOPLE

Output Metric Description Month YTD

2.5% 0.0% 2.5% 0.0%2.5% 0.0% 2.5% 0.0%

Key:

Month Target

YTD Target

Month Target

YTD Target

Month Target

YTD Target

Month Target

YTD Target

Green: At or above targetYellow: Missing target, but within sightRed: Missing target by substantial margin

Yellow Target %

90%

90%

90%

30%

90%

110%

90%

90%