Temecula Today - July & August

Inside:Shop Temecula First & Win

Wine & Bingo

Auto Dealers Recognized

VYP

Murrieta Branch (951) 816-3600At the Sam’s Club Shopping Center 40484 Murrieta Hot Springs Rd., Murrieta, CA 92563

Paula LebleuMortgage Sales Assistant

(951) 816-3601

Steve Ventre Home Loan Officer

(951) 816-3625

Lori CorwinMortgage Coordinator

(951) 816-3607

Greg MartinSales Manager(951) 816-3612

Rick BarreraHome Loan Officer

(951) 816-3616

Myrna CrowtherHome Loan Manager

(951) 816-3604

Dante GarofaloHome Loan Officer

(951) 816-3634

Nancy CoeHome Loan Officer

(951) 816-3602

Bob CrowtherHome Loan Officer

(951) 775-4883

Narada GangadharaHome Loan Officer

(951) 816-3603

Sharon SosaHome Loan Officer

(951) 816-3626

Vanessa Reyes Home Loan Officer

(951) 816-3608

Say you saw it in the Homes Magazine 31

R When you call Bank of America, you can rest assured that our top priority is providing personal service so you can make well-informed home fi nancing decisions.

We offer a variety of mortgage solutions for qualifi ed buyers. From the beginning, we will work closely with you to make sure the process is as effi cient and convenient as possible.

If you are planning to purchase or refi nance, you can experience exceptional service right in the neighborhood. Contact one of our mortgage loan offi cers today.

An exceptional neighborhooddeserves exceptional service

RHome Loans

Bank of America, N.A., Member FDIC Equal Housing Lender© 2009 Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.00-62-0112D 04-2009 AR70163

Caroline HerdenerHome Loan Officer

(951) 816-3624

26790 Ynez Court, Temecula, CA 92591Phone: 951.676.5090 Fax: 951.694.0201

Email : [email protected]

Mission StatementThe mission of the Temecula Valley Chamber of Commerce is to promote the economic environment of all member businesses and by so doing will

support the programs which preserve and improve the quality of life.

OfficersChairman of the Board — Stan Harter, Reid & Hellyer, A Professional CorporationFirst Vice Chairman — Kelly Daniels Neu, Premier Marketing/Valley EventsSecond Vice Chairman — Isaac Lizarraga, Rancho Ford Lincoln Mercury

Treasurer — Nancy Austin, Grubb & EllisSecretary — Janet Scott Beck, Bank of America

DirectorsTomi Arbogast, Tomi Arbogast, Marketing

Tony Berardino, Cornerstone E & S Insurance ServicesDan Brunell, Dearborn West, LLC

Dennis Frank, D.R. Frank & AssociatesRon Guerriero, EDGE Development, Inc.Jeff Kurtz, The Promenade In Temecula

Jerry Konchar, Pechanga Development CorporationShane Lesovsky, Temecula Valley Communications

Tom Paradis, The Press-EnterpriseKaren Roberts, Kaiser Permanente

Bill Seltzer, Temecula Valley Golf SchoolJackie Steed, Clear Blue Promotions

Donna Wilder, Mt. San Jacinto Community CollegeRoger Ziemer, The Gas Company

Management TeamAlice Sullivan, President CEO | Laura Turnbow, Chief Operations Officer

Kimberly Freize-Uhler, Membership Director Katie Edmonds, Membership Coordinator

Melissa Holm, Special Events | Jennifer Cloud, Special EventsYvonne Ruiz, Membership Assistant | Jeanette Kristensen, Resource CoordinatorLynn Collett, Resource Coordinator | Michelle Barritt, Resource CoordinatorEmily Pulley, Communications Director | Karen Ratkowski, Operations Assistant

Justin Lawler, Creative Director | Jeremy Harris, Legislative Council

CommitteesPARTNERS IN EDUCATION

Chair — Mark Margolin, Palomar InteractiveLEGISLATIVE COUNCIL

Chair — Roger Ziemer, Southern California Gas CompanyMEMBERSHIP SERVICES

Chair — Adam Ruiz, AR Home Loans Direct, Inc.Co Chair — Jann Gentry – Gentry Studios

Co Chair — Teresa Machado-Dancy – Keck Insurance AgencyBUSINESS DEVELOPMENT RESOURCES

Chair — Laura Bruno, Referral InstituteVYP

Chair — Tiffany Carreon, The Event TheoryChair — Adam Ruiz, AR Home Loans Direct, Inc.

Co-Chair — Emily Falappino, Grapeline Wine Country ShuttleCo-Chair — Nicole Albrecht, Financial Accounting Services, Inc

Publication Graphic DesignJustin Lawler, justinlawler.net

Deadline for text is the 10th of the preceding month, and deadline for inserts is the 10th of the preceding month. Members wishing to submit articles for upcoming issues of Temecula Today!, please submit to [email protected].

Flyer insert: To reserve space for an insert, please call Alice Sullivan at 951.676.5090

For advertising opportunities please call Emily Pulley 951.676.5090

The opinions and views expressed in Temecula Today! are those of the writer or person in-terviewed and are not necessarily those of the Temecula Valley Chamber of Commerece, its Officers or Board of Directors, the editor, or the advertisers in Temecula Today! The Temecula Valley Chamber of Commerece endorses no person, political candidate, or opin-ion unless specifically stated. The publisher accepts advertising on the condition that at no time shall the publisher’s liability exceed the cost of space involved, and the publisher is not liable for incidental or consequential damages.

In thIs Issue

Pro Business Legislation ........................................................... pg. 4Wine & Bingo Event .................................................................... pg. 5Auto Dealers Recognized by the City of Temecula ........ pg. 6Shop Temecula First Sweepstakes ........................................ pg. 8Ribbon Cuttings.......................................................................... pg. 12New/Renewing Members ....................................................... pg. 13 19th Aunnual Business Expo .................................................. pg. 15Calendar ........................................................................................ pg. 18

July NeTwOrkiNG eveNTS

Power Networking Workshop 7/7/09

Coffee Connection 7/10/2009

Business Success Forum 7/14/2009

Networking Mixer 7/15/2009

Networking Breakfast 7/22/2009

VYP - VYPER Event 7/23/2009

Sphere of Influence - Health & Fitness 7/28/2009

Thank you to our Media Sponsors

TeMeCula TODay | July/August 2009 pg3

TeMeCula TODay | July/August 2009 pg5pg4 July/August 2009 | TeMeCula TODay

Chamber Continues FightAgAInst ProPosed Workers ComPensAtIon rAte InCreAse

Temecula Valley Chamber of CommercePromotIng Pro BusIness LegIsLAtIon

The Temecula Valley Chamber of Commerce continues to fight against repealing any of the reforms from 2004 which have allowed the workers compensation system to remain equitable and keep the cost of doing business in California under control. As California’s workers’ compensation system continues its historic transformation, the Chamber urges employers to remain vigilant in the legislative, regulatory and legal arenas to protect the hard-fought reforms of 2004.

The Workers’ Compensation Insurance Rating Bureau (WCIRB) is recommending a 24% increase in the benchmark rate for workers’ compensation insurance policies.

“We have partnered with the Workers’ Compensation Action Network to continue our fight against unreasonable increases and the repealing of the 2004 reforms,” stated Alice Sullivan, President/CEO of the Temecula Valley Chamber of Commerce. “The Chamber has always made fighting these unreasonable increases a top priority and we will continue to seek solutions to improve the system,” stated Sullivan.

The WCIRB recommended increase is for policies starting or renewing after July 1, 2009. The WCIRB based its recommendation on two components: increasing costs for medical treatment and anticipated cost increases stemming from recent court rulings by a judicial review

panel known as the Workers’ Compensation Appeals Board. In the mean time, The Insurance Commissioner has announced he will call a hearing to determine the causes of the rapidly increasing medical treatment costs.

The WCIRB’s rate recommendation is only the beginning of the ratemaking process. The Insurance Commissioner will take the WCIRB’s recommendation under advisement and issue his own recommended benchmark rate to insurers. The Chamber will continue to urge the Insurance Commissioner to hold steadfast in the reforms of 2004 and take into account the slumping economy and the overall cost affect of worker’s compensation insurance rate increases on the Temecula Valley business community.

The Chamber will also continue its partnership with the Workers’ Compensation Action Network to ensure any future changes to workers’ compensation promote the reform goals of increased efficiency, less litigation and better outcomes for injured workers.

Log on to www.SouthwestCA.biz for more information and how you can participate in the advocacy efforts of the Temecula Valley Chamber of Commerce.

The Temecula Valley Chamber of Commerce supports two proposed pieces of legislation that would clarify convoluted meal break laws for employers and ensure a level playing field for all business owners.

SB 287 would provide a comprehensive solution to the meal period laws that often serve as challenges to employers and employees when allowing for appropriate meal breaks while on duty. SB 568 removes any capital gains from being considered as “ordinary” income and sets a flat rate of 2%, creating a more equitable tax rate that maintains conformity under federal law. The current system penalizes one tax bracket over another.

“Both proposals offer simple solutions to ongoing problems that impact the business community,” stated Alice Sullivan, President/CEO of the Temecula Valley Chamber of Commerce. “The Chamber continues to seek ways to create a better business environment by promoting and supporting pro business legislation,” stated Sullivan.

SB 287 is sponsored by many businesses and organizations throughout California as it would do the following:

• Clarifieswhatitmeans“toprovide,”amealandrestperiod–reducingunnecessary litigation on this matter;

• Includesan“on-duty”provisionforwhentransportingordeliveryofthe product, will be destroyed or damaged if the employee is relieved of all duty;

• Andallowsfortheinclusionofmealandrestperiodprovisionsincollective bargaining agreements.

SB 568 would do the following:

• Removes any capital gains income as “ordinary” income, which isdefined as wages, interest and dividends;

• For taxable years beginning on or after January 1, 2009, allow ataxpayer to elect to pay a tax on the sale or disposition of any capital asset in an amount equal to 2% of the total net capital gain;

• Andreduces therisk forCaliforniawhichreliesheavilyoncapitalgains taxes, eliminating the boom and busts in revenue from capital gains.

Log on to www.SouthwestCA.biz for more information and how you can participate in the advocacy efforts of the Temecula Valley Chamber of Commerce.

Save the Date Women In BusIness event

Chamber Spotlight Thursday, October 29

Look for more information in the next issue of Temecula Today!

Joan Sparkman Temecula Valley Bank

Chamber Spotlight

A La Cuisine (951) 219-7803alacuisinechefs.com

Mystery Shopper

Coast to Coast Lasercoasttocoastlaser.com

Chamber Spotlight

In The Moment MediaInTheMomentMedia.com

Mystery Shopper

Yard Houseyardhouse.com

JulY

AuguST

Sponsored by:

volunteer Business of the Month

volunteer Business of the Month Lori MarruffoVirtual Outsourcing Solutions


Join the TVCCon An AmAzIng CruIse

Hop aboard the “Jewel of the Seas” for a 7-night cruise starting September 26, 2009.

Come discover the natural charm of Canada and New England! Marvel at the vibrant colors of fall; retrace the steps of American history as you walk the streetsofBoston’sfamousthreemileFreedomTrail.SampleadelectablelobsterbakewithallthetrimmingsandmarvelattherawnaturalbeautyofSaintJohnsBay.It’sallpartofthejourneyonboardaRoyalCaribbeancruise.FormoreinformationorreservationscontactTravelbyCherylat951-693-4702

Friday, July 245:30-8:00pmWilson Creek Winery

$20-includes3bingocardsandappetizers.Additionalcardsforsale at event. Cash Bar

Join the Temecula Valley Chamber of Commerce for a night of fun at wine and bingo! Sign-up now at www.Temecula.org

Temecula Auto Dealers First to be Recognized By the CIty of temeCuLA

Promoting your Business with Special Events and Signage


Mayor Maryann Edwards launched the City’s Business/Industry Recognition Program at the May 26 Temecula City Council Meeting. The first industry recognized for their contribution to the community were the Temecula Auto Dealers.

The Temecula Auto Dealer’s Association has continuously supported our community for years which is a core value of their Association. The Temecula Auto Dealer’s are major contributors that donated nearly $700,000 in 2007 to local charities, civic organizations and local school sports teams. The local dealers have provided jobs to residents and have contributed a large amount to the City’s budget through strong sales tax collections which provides the necessary programs and services needed, whether it is for police, fire, and parks & recreation, which make our City a safer place to live, work, and play.

The City is partnering with the Temecula Valley Chamber of Commerce in promoting the “ShopTemecula First” program.With the slowdown in the state, national and local economy, we need continued participation to help keep Temecula the exceptional community that it is. By choosing to support local businesses, you can make a difference.

One of Temecula’s strongest assets is its business community. The City of Temecula takes great pleasure in thanking Temecula businesses for their continued support and participation in making ourCityprosperous.Fromthebusinesspioneersofourvalley,tothe many companies that have recently joined us, to the companies that continue to expand, we greatly appreciate their presence.

A key component of Temecula’s Business Retention Program consists of site visits. Each month City Officials, staff and Temecula Valley Chamber representatives meet with various businesses and learn more about their company and their long-term interests. The site visits also provides an opportunity for the City and Chamber to answer questions and provide resources.

Mayor Maryann Edwards and the Economic Development Subcommittee of the City Council, Council Members Ron Roberts and Chuck Washington, developed the City of Temecula’s Business/Industry Recognition Program. This is a monthly program recognizing the significant contributions the local businesses/industries have made to the local economy by providing jobs and increasing the economic vitality of the community.The program acknowledges and highlights our local companies that the City greatly values and appreciates. The Business/Industry Recognition Program runs in conjunction with the City’s business retention visits and supports the City’s economic development efforts.

“This program is all about recognition for our businesses that have helped shape our community, it’s our turn to say thank you and keep up the great work,” said Mayor Maryann Edwards. The Business/Industry Program is designed to:

• Createasystemtorecognizethe contributions of the business and industry sector

• Improve communication between City of Temecula and thebusiness and industry sector

• Create and facilitatepartnershipopportunities betweenCityofTemecula and the business and industry sector.

• Recognize businesses withinour key industry sectors (small, medium & large business)

The selected business & other local businesses in this industry cluster will be acknowledged in various ways through press releases, City website, cable station, e-newsletter and a formal acknowledgement at a City Council Meeting.

Have you ever wanted to organize an event in your parking lot, host live entertainment or display your merchandise at a porch sale but were too overwhelmed by the permitting process? Have you ever wanted to add temporary signage for a grand opening, promotional or special event to your building? Here is your chance to learn how! City Representatives

will breakdown special event and temporary signage requirements, show you how they spot un-permitted signage and walk you through the Code Enforcement process. This free seminar will be held at the Chamber on Thursday,July23,10-12pm.YoumustRSVPasspaceislimited.CalltheChamber for more information or to RSVP.

Sphere of Influence heALth & fItnessThe Business Development Resource Committee Presents: “The Sphere of Influence” The purpose of this event is to bring professionals together who are in the same industry to network with one another, build relationshipsandgivereferrals.Tuesday,September23,9:00-10:30am,at the Chamber, 26790 Ynez Court. Formore information contactEmily at the Chamber at 951-676-5090 or [email protected]

FreetoMembers$20 for Non-Members

You are invited if your company is in the industry of Health & FitnessPersonal TrainersNutritionistAll sporting facilitiesAll Sporting Goods storesDanceHypnotherapyMessage Therapy

Day SpasFitnessFacilitiesHomeopathAlternative health providersDoctor and Dentist officesChiropractorsAcupunctureHealthFoodStoresHealthyFood/DrinkCompaniesYoga,aerobic,pilates,etcinstructors&facilitiesTherapistsHealth care providersPhysical TherapyEye DoctorsWeight Control Services


2009 Chamber Trip to ChinaDon’t miss this incredible opportunity! Join the Temecula Valley Chamber as we host our 3rd trip toChina,November 5 – 13.Thecost is $1799 per person based on double occupancy. This nine day journey includes: three meals a day, 4 and 5 star hotel, air fair and daily transportation and visits to the following sites: Beijing, Tian An Men Square,TheGreatWall,LingeringGardens,Suzhou,Hangzhou,YuGarden and Shanghai. This year’s trip includes an optional side trip for an additional $450 to visit Xi’an to see the Terra Cotta Warriors. While inChinayouwillgettovisittheMingTombs,KunmingLake,ForbiddenCity and other sites with historical significance. The deadline to register is August12.Formoreinformationonthisexcitingtripcontact:Jenniferor Melissa at the Temecula Valley Chamber of Commerce (951) 676-5090 or visit www.temecula.org.

Are you a restaurant owner or manager? Join the Restaurant Association to share ideas and hear valuable information from guest speakers. The Restaurant Association meets at 2:30pm, the first Tuesday of everymonthattheChamber.FormoreinformationcontactAliceSullivan,951-676-5090, [email protected].

19th Annual Monte Carlo Extravaganza WILson Creek WInery

Shop Temecula First Sweepstakes

This year’s Monte Carlo is set to take place at beautiful Wilson Creek Winery on Wednesday, September 16, from 5:30 to8:30pm. This year’s event will include all the exciting Vegasstyle gaming, food from our local restaurants, as well as great entertainment all for the low ticket price of $25 (pre-sale). Tickets are on sale now and are available at the Chamber. Sponsorships are also available! Market your business to over 400 attendees by being a sponsor. All sponsorships include a table sign with your company name and recognition in the printed program. For sponsorship details, please contactMelissa Holm at the Chamber. Thank you to our High Rollers Club Sponsor: Pacific Marine Credit Union.

The Temecula Valley Chamber of Commerce knows the importance of shopping local and the impact it has on our community. When consumers spend their money locally, their tax dollars go directly back to their community to help Temecula fire, police, parks and community services, thus maintaining the wonderful quality of life we all enjoy here in Temecula.

TheTVCCissponsoringaShopTemeculaFirstsweepstakes.Asa consumer, visit the website for a list of participating businesses and then save your receipts when you shop at these local merchants. Bring your receipts into the Chamber office, located at26790YnezCourt,andgetascratchersweepstakesticketforevery $20 you spend. (Max of 10 tickets per receipt). If you are a business that would like to participate in this program or for more information, call the Chamber today! 951-676-5090.


Law Offices of

DENNIS F. FABOZZIPractice Limited To:

www.dfflaw.com

Old Town Temecula

Named one of the best lawyers in the Inland Empire by

Inland Empire Magazine.

30 Years of Litigation Experience AV Rated Martindale-Hubbell (Highest Rating) Member, Bar Register of Preeminent Lawyers

Power Networking Workshop Book Review the 29% soLutIon


By Ivan Misner, PhD.

In the world of networking, how connected are you? How connected do you want to be? Instead of hoping for six degrees of separation (a misunderstood and largely mythical phenomenon), learn to become part of the statistically proven 29 percent of people who actually are connected to enough other people to find and interact with almost anyone.

Dr. Misner’s in-depth and provocative book outlines and details steps necessary to become a networking guru and to stay that way. It isn’t as fluffy as merely showing up to socially appealing events, nor as intense or stuffy as hard-selling everyone with whom you come in contact.

The book is divided into eight sections and 52 chapters, one for each week throughout a year. These chapters are intended to help even the most networking-challenged business person overcome the obstacles that keep them from being productive in this important form of marketing. “Most people understand that networking is important to their success—they just lack a step-by-step process to get the results they want.”

Section One, set your networking goals (most people don’t have these; even fewer write them down). Section two tells you how to expand your network, diversify your contacts, meet the right people and stop being a cave dweller. Fromthereyoulearntobeacatalyst,apartnerandbecomemorevisible.

There are instructions in the book that validate information given out in the Chamber’s Power Networking Workshop, such as using a host mentality at networking functions rather than a guest mentality. And in the chapter on public speaking (week 48) Misner reiterates, “Remember, you’re the expert [in your field]. People want to hear what you have to say. They’re eager to learn something from you. If you focus on what you know best, you will feel more confident and be more credible. Believe in yourself and in your message.” Again, a message that is given at the Power Networking Workshop.

After reading this book and following through with the steps outlined, you may find yourself in a position you’ve not been in before: a high-powered networker, one that others seek out when they need to be connected. Or, you might end up being a networking mentor. In any event, it’s important to do what others in business networking don’t: ask for feedback, write articles, ask for referrals, become a hub or a member of a power team. If you are not sure what this means, then get the book from the library or a book store and read for yourself how to become an amazing part of the 29 percent solution.

Notice, “Great networkers don’t need to do much selling because many people come to them, ready to buy.” Wow! Isn’t that how connected you want to be? -Jann Gentry, Gentry Studio

Are emPLoyees Who Work from home PuttIng you At rIsk?

uP CommIng events

Millions of workers enjoy the benefit of working from home. Employers also reap many rewards from engaging employees who work remotely. After all, telecommuting arrangements may help you cut down on operational costs and ensure a worker’s longevity and continued loyalty. But, with the benefits come significant legal risks:If you or your telecommuters aren’t properly keeping track of their hours, you could be on the hook for costly state and federal wage and hour violations.If you treat telecommuters less favorably than in-house workers—even if you don’t mean to—you could be sued for disparate treatmentIf a telecommuter gets hurt in his or her home office, workers’ comp could kick in, even though the worker was never under your direct supervisionTo learn about these and the other risks and responsibilities that comes with managing telecommuters. We can assist you with proven strategies for executing an effective telecommuting policy, as well as how to avoid common wage/hour pitfalls and other thorny legal areas. Contact Poindexter Consulting Group at www.pcghr.net or (951) 926-9069 for your complimentary risk assessment.

Speed Networking for Valley Young Professionals

Network with other young professionals…Share your business withothersandlearnabouttheirs!Youwillhavetheopportunityto meet approximately 10 different individuals one-on-one in 5 minute increments, when the bell rings it’s time to move on to the next person. Mix and mingle prior to the timed event as well as afterwards with all other attendees.

Thursday, July 1611:30-1:00pm@TemeculaValleyChamberofCommerceAppetizers and refreshments will be available

Free toattend. Open toVYPmembersandnon-membersQuestions/comments or toRSVP [email protected] call Katie at the Chamber to reserve your seat.

VYPER

JoinVYPforNetworking,Food,FunandEntertainment.

July23atGarageGraffix41606 Date Street, Ste. 204, Murrieta

August27atBarley&HopsOldeWorldFamilyTavern31045TemeculaPkwySte.101,TemeculaFormoreinformationgotowww.temecula.org/vyp


Pass Your Driving TestAre you PrePAred?

he behind-the-wheel test is the last exam new drivers must take toobtaintheirCaliforniadriverlicense.Forsome,it’sabreeze,thanks to the time spent driving under the tutelage of parents ordiligentdriving instructors.Forotherswhohaven’t studiedor don’t have enough experience on the road, the test can be disastrous and very stressful. DMV examiners across the state have seen it all. Drivers changing lanes without checking their blind spots, speeding in school zones, and even waiting beyond the limit line when a train is headed right toward them!

To avoid freezing up and be as prepared as possible for your test, study the handbook. It’s the best way to find out what is required on the drive test. But more importantly, spend ample time behind the wheel before your test so you feel comfortable and know what toexpect.AnothergreattoolistheDMVYouTubepageatwww.youtube.com/californiadmv which offers free educational videos on the top 10 reasons people fail their behind-the-wheel test. The key issues are listed below, with a quick tip for each.

1.Unsafe lane changes –Make sure to use the correct signal,check your mirrors and look over your shoulder to see if it’s safe before changing lanes.

2.Failuretoyield–Whenmakingaleftturnatastoplight,youmust yield to oncoming traffic unless you are protected by the green arrow. Even in that case, you should make sure no other cars are still approaching before entering the intersection.

3.Failuretostop–Youmustcometoacompletestopbeforeyoucross the limit line or proceed into a cross walk. After stopping and checking for pedestrians, it is then okay to slowly approach and make sure it is safe to make the turn.

4.Illegal left turns–Stay inyour lanewhenmakinga left turn.Fadingintotheouterlaneisanautomaticfailonthetest,isverydangerous and could result in a collision with another car.

5.Improperspeed–Beawareofthespeedlimiteverywhereyougo.Always pay attention to the posted speed signs and adhere to them. They vary in school and construction zones, as well as residential and commercial areas, so it’s very important to stay aware at all times and heed the speed laws.

6.Lackofexperience–Prepareforyourtest.Trytomakesurethatyou are driving in different situations so that you can become more comfortableontheroad.ReviewtheYouTubepagetheDMVhasto become more familiar with all the mistakes others have made before you, and then maybe you can avoid them altogether!

7.Unfamiliarwithvehicle–Partofthebehind-the-wheeltestisknowing how to use certain functions of your car. While it’s always better to use the car you learned to drive with, if you must borrow a friend or family member’s car to take the test, learn how to turn on their windshield wipers, hazard lights, turn signals and where their parkingbreakislocatedBEFOREcomingintotakeyourtest..

8.Poorscanning–Beawareofwhatisgoingonaroundyouandwhat other drivers are doing. Look to your left and right and check your mirrors periodically. Driving is dangerous and it should be taken seriously. Avoid any distractions and pay close attention to what is going on around you.

9. Too cautious –While it’s important to be careful when youare driving, being too careful can also create traffic hazards. Be confident, drive the speed limit and accept the right of way when it’s yours.

10.Unfamiliarwithtrafficsituations–Again,experiencebehindthe wheel is key when taking the test. Exposure to different road elements (such as roundabouts) and traffic environments (like downtown or highway driving) will help you be better prepared for your driving test.

And there you have it! The behind-the-wheel test can be simple for someone who is ready and prepared. Just get out there and drive because the best way to prepare is to have real life, practical experience.Formoreinformationonhowtosuccessfullypassyourdriving test, or other DMV related services, visit www.dmv.ca.gov. Save time. Go online!


951.704.6896www.pearpr.com

Need Results?That’s what you’ll get with PEAR Marketing & Public Relations. We’re ready to create an effective and result-driven advertising & PR Plan to get you noticed! Here is something to get you “started”.

Email your contact information to [email protected] “TVCC Offer” in the subject line.

One winner will be chosen on June 26th.

Win 300 Pens with your company’s custom logo!

Special Offer!

Open to TVCC members only. Client to provide artwork. PEAR Marketing & PR to choose product type. Entries accepted until June 25th at 5pm PST.

la Quinta inn & Suites Vimal Patel 27330 Jefferson AvenueTemecula, CA 92590(951)296-1003www.196113gm.laquinta.com

lSl, CPa’s Donna Thomas-McNeely 41185 Golden Gate Circle #103Murrieta, CA 92562(951)304-2728www.lslcpas.com

Dorland Mtn arts Colony, inc. Karen A. Parrott PO Box #6Temecula, CA 92593(951)302-3837www.dorlandartscolony.org

Dream Dinners TemeculaKathleen Whittall 31757 Temecula PkwyTemecula, CA 92592(951)302-6982www.dreamdinners.com/79southca

Musicians workshop Jon & Jane Laskin27455 Tierra Alta Way Ste. E&FTemecula, CA 92590(951)678-2517www.musiciansworkshop.org

referral institute SoCal Laura Bruno31805 Temecula Parkway #346Temecula, CA 92592(951)699-2558www.referralinstitutesocal.com

Temecula ValleyrIBBon CuttIng CeremonIes

The Temecula Valley Chamber of Commerce celebreates each new member with a Ribbon Cutting ceremony. Or, if you are an existing member and move locations let the business community know with a ribbon cutting. Contact the Membership department to learn more.


Shop Smart & Save When you shoP temeCuLA fIrst!The TVCC wants to help consumers and businesses alike to Shop Smart and Shop Temecula First ! The Chamber has partnered with Smart Card to offer members the chance to purchase a Smart Card at a discounted rate and take advantage of some great deals at many local businesses. Some of these great discounts include 10%+ off at local restaurants, big discounts at wineries and theme parks and much more! To purchase your card online Go to www.ShopSmartCard.com, choose “Temecula Valley Chamber” on the drop down menu and use the student name and coupon code, “TVCC.” OryoucanstopbytheChamberoffice.Formore information contact Kimberly at the Chamber, [email protected].

Renewing MembersthAnk youA Balloon Adventure&Wine Tour-Magical AdventuresA.G. Edwards & Sons, Inc.ABC VillageAdvanced Business SolutionsAlliance Propane, LLCAmerican Battery CorporationAmerican Medical ResponseAnderson Assoc. Counseling Services, Inc.Anthony Steven Design, LLCAssistance League of Temecula ValleyAvant - Garde Marketing Solutions, Inc.Azusa Pacific UniversityBank of America Home Loans - Myrna CrowtherBank of America MortgageBennett & BennettBucketeer Maintenance, Inc.California HandymanCalifornia Manufacturing Technology ConsultingCalifornia State University San MarcosCardmailbox.comChase GroupCinema Entertainment AllianceColette BoutiqueComputer MaxConcordia University IrvineCougar Vineyard and WineryCR & R Recycling and Refuse ServiceCregar Printing

Crescent Heights ApartmentsCSC Golf Management - Redhawk GolfD & D BallooningDan Pettus PhotographyDestination TemeculaDRIVEN Media CommunicationsDryer Vent DocEDGE Development, Inc.Elite Community ManagementEZRA Group, TheFalkner WineryFinancial Accounting Services, Inc.Fish House Vera CruzFleming, Joyce, Attorney at LawFriends of Ronald Reagen Sports ParkGarrett Group, LLC, TheGentry StudioGrapeline Wine Country ShuttleHearts Home FarmHelp Hospitalized VeteransHilltop At Winchester Creek ApartmentsHowell DesignInaspan, LLC - Sage Accounting SoftwareInnovative Pain Treatment, Richard A. Weiner, M.D.Keys PublishingK-Frog 92.9Kid’s WorldKillarney’s Pub & GrillKuebler, Prudhomme & Co. CPA’s

Labor FindersLake Elsinore OutletsLaw Office of Timothy C. Kuzelka, Personal InjuryLaw Offices of Nett & Nett, APLCLe Tip of TemeculaLinfield Christian SchoolLPL Financial La Pointe Private Client GroupLTS Computer Training AcademyManpowerMcCabe’s Nursery & Landscape ConstructionMelting Pot RestaurantMolly MaidMt. San Jacinto College -Temecula ComplexNew Life Ultrasound, Inc. - 3D/4D Imaging StudioNigro Nigro & White, PCNimmo ConstructionNorthwestern MutualOld Town Temecula Business Association, Inc.Outdoor Resorts Rancho Calif.Pacific Western BankPala Casino Spa and ResortPaulson Manufacturing CorporationPotamus Press DesignsPR Maven, ThePremier MarketingProgressive Plumbing Systems, Inc.Rancho California Water DistrictRancho Car WashRe/Max Experience-La Vonna LacyRedhawk Vision CenterSCEGA GymnasticsSDL Real Estate & Property ManagementServiceMaster Total RestorationShred and GoSign ConceptsSouthern California Hydroseed, Inc.Southwest Riverside County Assoc. of RealtorsSpray Green FertilizerStuart B. Kincaid, MD, FacsStuart Cellars Vineyard & WineryTarbell Realtors - Caprice FisherTechnology SquaredTemecula Country StoreTemecula Stage StopTemecula Sunrise Rotary ClubTemecula Valley BankTemecula Valley Custom Pools, Inc.Temecula Valley Drywall, Inc.Temecula Valley Historical SocietyTemecula Valley Pipe & SupplyTemecula Valley TransportationTom’s Foreign Autohouse, Inc.Town and Country TowingTrinity Tents and Events Inc.USA Federal Credit UnionValley Blood ServicesValley Business Journal, TheValley EventsWest Coast Chauffeur & TransportationWestern Riverside Council of Governments (WRCOG)Wholesale Mortgage SourceWilson Creek WineryYvonne A. Ruiz - Certified Loan Signing AgentZumba Freedom



New MembersA very sPeCIAL WeLCome

Clothing - women’s apparel16 UndergroundBrandee Waldon26305 Jefferson Avenue Ste. CMurrieta, CA 92562(951)698-0777 (951)696-4179

arcadeGame Point ArcadeBen Bengali27468 Ynez Road Ste.4Temecula, CA 92591(951)695-9300

insuranceUMS Financial & Insurance ServicesSteve Dale29379 Old Wrangler RoadCanyon Lake, CA 92587(951)244-4440 (951)244-7318

insuranceMarrs Maddocks & Associates Insurance Services, Inc.Dan Marrs1903 Wright Place Ste. 280Carlsbad, CA 92008(760)804-0402 (760)804-0942

real estate Developers / investorsR&D Aquisitions, Inc.Ruben DeSantiago41690 Ivy Street Ste. BMurrieta, CA 92562(909)815-7274

investmentsFinancial Network Investment CorporationBrian J. ClarkWildomar, CA 92595(760)668-5440 (951)678-9817

weight lossHerbalife Independent DistributorThuy Nguyen31382 Janelle LaneWinchester, CA 92596(951)926-2064

restaurantJul’s BBQ & Dog HouseJuli Conn41958 5th StreetTemecula, CA 92590(951)294-1118

internet MarketingLA Web RepsMike Durnerin31805 Temecula Parkway Ste. 167Temecula, CA 92592(909)964-6837

Consultant - BusinessVisions of OpulenceDeborah WalkerTemecula, CA 92591(951)212-5629 (951)695-8720

restaurantYogurt IslandLili Lee32240 Temecula ParkwayTemecula, CA 92592(951) 303-8888

auto accessoriesVogtland North AmericaRichard Jonec43391 Business Park Drive Ste. C10Temecula, CA 92590(951)694-6981 (951)694-6985

alcohol, Drug addiction Treatment - information - recoveryA Better TomorrowJoanne BoggelnPO Box 406Temecula, CA 92589(800)517-4849 (800)401-8464

entertainmentMusical Affair EntertainmentCraig Michaels777 N. Palm Canyon Drive #205Palm Springs, CA 92262(760)864-7204 (760)864-6599

PhysiciansTemecula Valley CardiologyToni Rogers24505 Hancock Avenue Ste. 216Murrieta, CA 92562(951)698-4600 (951)514-2542

StorageExtra Space StorageBarbara Purkey41704 Overland DriveTemecula, CA 92590(951)693-5538 (951)676-3577

Janitorial Service Commercial and residential CleaningR&G Building MaintenanceSheri BaackPO Box 1295Temecula, CA 92592(951)676-8228 (951)676-8228

CeO NetworkingVistage InternationalJules RugglesPO Box 893425Temecula, CA 92589(951)303-3600

Billing - HealthAmerican Business SolutionsTheresa Vezzani30724 Benton Road Ste. C302-558Winchester, CA 92596(866)205-3992 (866)554-0292

Home DecorHome Again ConsignmentsLeigh Chipman28780 Old Town Front Street B-11Temecula, CA 92590(951)541-6647

MotorcyclesChopper Gallery, TheKraig Kavanagh28860 Old Town Front Street #B6Temecula, CA 92590(951)699-9090 (951)699-4701

Carpet CleaningService One Carpet CleaningVincent Wade39252 Winchester Road #107-358Murrieta, CA 92563(951)541-8752 (951)696-9509

Janitorial Service Commercial and residential CleaningJani KingKeith Wade39252 Winchester Road #107-358Murrieta, CA 92563(951)541-8752 (951)696-9509

landscapingA1 Landscape & DesignGary GuniaTemecula, CA 92590(951)837-8420

real estateMadison RealtyJessie MadisonTemecula, CA 92591(951)526-2574 (951)616-2015

Solar ProductsNatural Energy USA, Inc.Kelley Barber147 S. Vinewood StreetTemecula, CA 92029(800)576-7657 (760)743-0871

CateringA La CuisineSandra SerebreniTemecula, CA 92591(951)219-7803 (951)277-7927

Financial advisor/PlanningJohn P. Dubots Capital Management, LLCJohn Dubots27715 Jefferson Avenue Ste. 105DTemecula, CA 92590(951)699-1502 (951)699-1512

Skin Care / CosmeticsMary Kay Independent Beauty ConsultantRobin MaiersFallbrook, CA 92028(760)645-3060

individualSteed, KarenKaren SteedTemecula, CA 92591(951)587-6088

MarketingTomi Arbogast, MarketingTomi ArbogastTemecula, CA 92591(951)302-6640

insuranceDesert Southwest Insurance Brokers, Inc.Bradley Salute32605 Temecula Parkway Ste. 301Temecula, CA 92592(951)694-5200 (951)302-0470

video ProductionEndeavor Production Group, TheGlenn Grant26413 Jefferson Avenue Ste.GMurrieta, CA 92595(951)200-5020

Security ServicesPADD Protection Agency, Inc.Pierre Davis9107 Wilshire Blvd. #450Beverly Hills, CA 90210(310)461-3536 (951)600-8429

DentistsRobert K. Zimmer DDSBelen Usenbach27403 Ynez Road #105Temecula, CA 92591(951)676-5607 (951)676-2566

MarketingOlivoRobert Voccola26490 Arboretum Way #1402Murrieta CA 92563(951)691-8098 www.olivomarketing.com


Murphy Joins Temecula Valley Winery Management As e-CreAtIve dIreCtor

The Temecula resident is responsible for all of the winery management company’s Internet-based activities.

“He is working with TVWM clients on their websites and their integration into the main TVWM/Wine Collective website,” said Patrick Bartlett, executive director of Temecula Valley Winery Management . “He also is responsible for Facebooking,Twittering,Blogging,Blasting,Googling, and myriad other things that help broaden consumers’ exposure to our clients’ wines.”

In addition, Murphy will oversee TVWM’s advanced and comprehensive e-commerce system, including data base management, online shopping, purchasing and processing.

TVWM’s33,000-square-footVirtualVineyardtoVendorfacilityon Diaz Road in Temecula operates as a fully bonded winery host facility and provides a secured space for multiple winemakers to process their own grapes and produce their own wines under the guidance of award-winning consulting winemaker Tim Kramer.

Temecula Valley Winery Management’s unique structure and services are possible because it operates as an “alternating proprietorship,” an arrangement that allows fledgling winemakers to work within a fully licensed wine making facility to produce and sell wine directly to consumers.

Murphy has become a familiar face in Southern California’s wine industry.

He worked as a retail clerk for an upscale wine store in Escondido and with industry giant Bevmo. He also was assistant hospitality

manager at Callaway Vineyard & Winery.

Temecula Valley Winery Management is the only true full-service winery management company in Southern California. In addition to crush, fermentation and bottling capabilities, TVWM will set up and manage wine clubs with its proprietary software program, train staff, establish a proven restaurant placement program, manage special events, ensure regulatory compliance and market and promote your winery and its wines.

19th AnnualBusIness exPo

Be sure to mark your calendars for the 19th Annual Business Expo on Wednesday, October 21 at Pechanga Resort & Casino, presented by Community Little Book, Inc. The event will take the place of our October Mixer. Participate by being an exhibitor and market your businesstoover200guestsinattendance.Boothspacestartsat$300for Chamber Members and $400 for Non-Members. Look for details intheSeptember/OctoberNewsletter.Forimmediateinformation,contact Melissa Holm at [email protected].

Interested in becoming a member of the Chairman’s Elite Circle? Contact the Chamber at 951.676.5090 or [email protected]

Platinum level - Founding BenefactorsAbbott Vascular, Pechanga Resort & Casino

Gold level - Founding Benefactors Community Little Book

Silver levelThe Law Offices of Dennis F. Fabozzi, APC

President’s CirclePacific Marine Credit UnionSouthwest Healthcare, Kaiser Permanente


Customer Experiences Gone Awry!WhAt’s your servICe reCovery strAtegy?

Jan M. Smith – Inland Management Group

Have you ever thought to be thankful for a customer service experience gone awry? A less than perfect customer experience can be an opportunity for excellence. If you embrace your customer’s candidness and raw emotion, you can actually learn enough to ensure the situation doesn’t happen again.

Practice the follow service recovery strategies with your employees to empower them.

Acknowledge that the customer has been inconvenienced and apologize for it.

•Oftentimesjustasimplenon-defensiveandgenuineapologywillhelp neutralize the situation.

•“I’msorryaboutyourexperiencetoday.LetmeseehowIcanmakethis better for you.”

Listen and empathize with the customer.

•Listencarefully,andletthecustomerexplaintheirpointofview.Let them vent their frustrations.

•Staycalmasthecustomerverbalizestheirissue.Itisimportantforthecustomer to be heard. Somewhere along the line their expectation of what they wanted, and the reality of what they received, did not sync, and

it’s your job to show genuine care during the complaint.

Step up to the plate and take care of the problem.

•Personallytakecareoftheissueinatimelyfashion.

•Thecustomerwantstofeelthatyouhavetheabilitytohandletheproblem, without having to escalate it to another level of company hierarchy.

Offer some value-added compensation for the inconvenience.

•Offera tokenofgoodwill,orsomethingthat symbolizesyouaresorry for the service breakdown.

•Empowerfrontlineserviceworkerstoappropriatelycompensatethecustomer for their inconvenience in a service breakdown situation.

All service recovery begins with the expectation of fairness from the customer’s perspective. Nine times out of ten, the customer is only looking for a reasonable resolution to the problem. Consider service recovery an opportunity to keep customer satisfied after the worst happens.

JanM.SmithistheFounderandPrincipalofInlandManagementGroup, a Human Resource Consultancy located in Temecula, specializing in the Hospitality, Entertainment and Service industry. YoucancontactJanat(951)302-6483,www.inlandmgtgroup.com,

Make your Website AccommodatingA WeB tIP from the CreAtIve BAr

Cody Fletcher – Director Interactive Marketing, The Creative Bar

In today’s modern world your companies website is your communication beacon – breaking through the haze ofmarketing riff-raff and cheesy infomercials. There are basically two types of people that will surf your website: those that were looking for it, and those that stumbled upon it. Make sure your website is accommodating for both types of people. If someone is looking for your company, they know your name, so now give them the information they are looking for. The ones looking for you will more than likely have a vague understanding of what you do, so give some depth into your services and background, but don’t write a novel. Too much text will scare away the quick surfers and will dissuade them from clicking on more pages. It is important to make sure that the flow of your website directs surfers where you want them to go. If your selling items on your site, make sure you have plenty of different style buttons that go to your online store or e-commerce page. Advertising specials with a different graphic or button than the normal look and feel of your site will help grab the reigns of online shoppers. People who stumble upon your site as well as returning customers want to be told what to look for and where to click next, make sure that they are clicking through to a sale, and not out of your site.

For more information on The Creative Bar please visit www.thecreativebar.com


COMPUTER PROBLEMS?

We Want You to Swear By Your Computer, Not At It!

Fast, On-Site Service for Your Home or Office

Locally Owned & Operated

951-506-FAST (3278)www.fastteks.com

Advertising Sale30% off ALL eLeCtronIC AdvertIsIng WIth the ChAmBer

The Chamber is running a summer special on all electronic advertising. If you buy any type of electronic advertising from the ChamberJuly–September,youwillget30%offthelistedprice.Ifyou sign up for a 6 or 12 month package you will get 40% off.

The Chamber website receives over 16,000 visitors a month. Advertising on the Chamber website is a great way to market your business not only to local consumers, but to visitors and people relocating to the area.

If you’re interested in an electronic ad on our weekly or monthly email blasts, you will reach over 1,500 local business leaders.

ForcompletedetailsonadvertisingwiththeChamberyoucandownload the Ad Rate Sheet from the TVCC website, www.temecula.org. The link to the ad rate sheet is on bottom right of the home page.ForquestionsortostartadvertisingtodaycontactEmilyattheChamber, 951-676-5090 or [email protected].

JuLy 2009 August 2009Thursday, July 2, 20098:00am – VYP Committee Meeting1:00pm – SCORE

Tuesday, July 7, 200912:00pm – Power Networking Workshop2:30pm – Restaurant Assn. Meeting

wednesday, July 8, 2009SBDC Counseling8:00am – Membership Committee

Thursday, July 9, 20091:00pm – SCOREDARK – 5 Minute Networking

Friday, July 10, 20098:00am – Coffee Connection

Tuesday, July 14, 200912:00pm – Business Success Forum

wednesday, July 15, 20098:00am – Business Development Resource Committee5:30pm – Networking Mixer at Paradise Chevrolet

Thursday, July 16, 200911:30am – VYP Speed Networking1:00pm – SCORE

Monday, July 20, 200912:00pm – SWCLC Meeting at Lake Elsinore Ortega Adult School

Tuesday, July 21, 20098:30am – Ambassador Training at TVCC

wednesday, July 22, 2009SBDC Counseling7:30am – Networking Breakfast @ BJ’s

Thursday, July 23, 20091:00pm – SCORE6:00pm – VYPER at Garage Graffix

Tuesday, July 28, 20098:30am – Sphere of Influence - Health & Fitness

Thursday, July 30, 20091:00pm – SCORE

Tuesday, august 4, 200912:00pm – Power Networking Workshop2:30pm – Restaurant Assn. Meeting

wednesday, august 5, 2009SBDC Counseling

Thursday, august 6, 20098:00am – VYP Committee Meeting1:00pm – SCORE

Friday, august 7, 20098:00am – Coffee Connection

Tuesday, august 11, 200912:00pm – Business Success Forum

wednesday, august 12, 20098:00am – Membership Committee

Thursday, august 13, 20091:00pm – SCOREDARK – 5 Minute Networking

Monday, august 17, 200912:00pm – SWCLC Meeting at Lake Elsinore Ortega Adult School

Tuesday, august 18, 20098:00am – Ambassador Meeting at State Farm

wednesday, august 19, 2009SBDC Counseling8:00am – Business Development Resource Committee5:30pm – Networking Mixer at State Farm Insurance

Thursday, august 20, 20091:00pm – SCORE

Tuesday, august 25, 20099:00am – SBDC Seminar, Quick Books

wednesday, august 26, 20097:30am – Networking Breakfast @ BJ’s

Thursday, august 27, 20099:00am – SBDC One on One Counceling on Quick Books1:00pm – SCORE6:00pm – VYPER at Barley & Hops Old World Family Tavern

TvCC Calendar



Student of the Year Winners 2008-2009

Congratulations to our 2009 Student of the YearRecipients(picture)

Chaparral High SchoolMonsura SirajeeJoshua Dexheimer

Great Oak High SchoolPreeya GoyalCole VandenBerg

Linfield Christian High SchoolAnne TaylorAaron Christian

Rancho Vista High SchoolCourtney CaseAdam DeJauregui

Temecula Valley High SchoolJenny KoenigAaron Borgeson

Standing from left to right:

Karen Raftery (Superintendent, The Linfield Christian School), Kenn Young (Riverside County Superintendent of Schools), Cole VandenBerg (Great Oak High), Preeya Goyal (Great Oak High), Adam DeJauregui (Rancho Vista High), Courtney Case (Rancho Vista High), Aaron Christian (Linfield Christian High), Anne Taylor (Linfield Christian High), Joshua Dexheimer (Chaparral High), Monsura Sirajee (Chaparral High), Aaron Borgeson (Temecula Valley High), Jenny Koenig (Temecula Valley High), Dr. Carol Leighty (Superintendent, TVUSD) and Sally A. Myers (Founder of SOM Program)

26790 Ynez Court • Temecula, CA 92591Change Service Requested

PRESORTED STANDARDU.S. POSTAGE

PAIDTEMECULA, CA 92591

PERMIT NO. 28

Temecula Today - July & August

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