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Transcript of Telepresence
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public
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Cisco TelePresence Solution Architecture for the Enterprise
BRKVVT-2304
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 3Session_ID
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Agenda
What Is Cisco TelePresence?
TelePresence System Details
Cisco Unified Communications Manager Integration
Network Requirements
Room Requirements
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 4Session_ID
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Cisco TelePresenceIcon Overview
Cisco TelePresenceSystem Codec
(CTS)
Cisco UnifiedCommunications
Manager(CUCM)
Cisco TelePresenceManager
(CTS-Man.)
Cisco TelePresenceMultipoint Switch
(CTMS)Cisco Unified
Video Conferencing(CUVC)
Cisco TelePresenceSystem 1000(CTS-1000)
Cisco TelePresenceSystem 3000/3200
(CTS-3000CTS-3200)
Cisco TelePresenceSystem 500(CTS-500)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 5Session_ID
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Cisco TelePresence vs. Videoconferencing
Does it really feel like you’re ―there‖ in the room?
Can it truly replace a face-to-face meeting?
Is each participant adequately seen and heard?
Is it utilized heavily, or does it just sit in the corner?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 6Session_ID
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Cisco TelePresence vs. Executive Videoconferencing
Does it really feel like you’re ―there‖ in the room?
Can it truly replace a face-to-face meeting?
Is each participant adequately seen and heard?
Is it utilized heavily, or does it just sit in the corner?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 7Session_ID
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Cisco TelePresenceWhat It Is Today—The Cisco TelePresence Meeting
A true replacement for face-to-face meetings
As good as actually being there
Feel as if you’re actually in the same room together
Travel the world without ever leaving your office
As easy to use as an in-person meeting
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 8Session_ID
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Cisco TelePresence System 3200
Cisco TelePresence System 3000
6 seats
Purpose-built room
1080p – 720p full high definition
3 – 65‖ plasma displays
Spatial wideband audio
Imperceptible latency
Cisco TelePresence Cisco TelePresence Systems
18 seats
Purpose-built room
1080p – 720p full high definition
3 – 65‖ plasma displays
Spatial wideband audio
Imperceptible latency
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 9Session_ID
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Cisco TelePresence System 1000
Cisco TelePresence System 500
2 seats
General purpose room
1080p – 720p high definition
65‖ Plasma Display
Wideband audio
Imperceptible latency
1 seat
Executive or Home Office
1080p – 720p high definition
37‖ Multi-purpose LCD display
Wideband audio
Imperceptible latency
Cisco TelePresenceCisco TelePresence Systems
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 10Session_ID
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Cisco TelePresenceOverview
Calendaring integration and management
Middleware ―glue‖ between Cisco TelePresence Systems, Cisco Unified Communications and corporate calendaring systems
Provides One Button to Push (OBTP) access to scheduled meetings
Resource and location management for multipoint services
Helpdesk and concierge services
CTS-Manager
LDAP/Exchange
Control
EndpointsApplicationMultipoint
CUCM
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 11Session_ID
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Cisco TelePresence Cisco TelePresence Multipoint System (CTMS)
Centralized Video and audio switching
Up to 48 segments
Site and Segment switching
Low latency platform switching <15ms
Video Flow Control
Interoperability
1080p -720p video
Scheduled meetings with OBTP
Wideband audio
Auto Collaboration
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 12Session_ID
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Cisco TelePresenceSystem Components
Management and Calendaring Components
Microsoft Exchange
IBM Domino
Cisco TelePresence Manager
Microsoft Active Directory
Domino Directory
Microsoft Outlook
Notes Client
Network Infrastructure
CTS Endpoints
Cisco Unified Communications Manager Cluster
Call Control
CTS Endpoints
Multipoint
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 13Session_ID
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Cisco TelePresence System (CTS)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 14Session_ID
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Cisco TelePresence Codec
Linux Based Platform
Network Protocols
CDP and 802.1Q for VLAN assignment
802.1p and DSCP for QoS
HTTP Configuration/Firmware Downloads
SSH and HTTPs for Administration
SIP Signaling
Media Capability
Video: H.264 @ 1080p/720p, CIF
Audio: AAC-LD and G.711
Auto Collaboration for data sharing
Audio Add-In for audio only participants
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 15Session_ID
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Based on Cisco Unified Communications
X.509v3 Digital Certificates (MIC / LSC)
Certificate Trust List (CTL)
Signed Firmware Loads
Signed / Encrypted Configuration Files
SIP over TLS
S-Description key exchange in Session Description Protocol (SDP)
DTLS key exchange
Secure Real-Time Transport Protocol (sRTP)
The only unique thing about Cisco TelePresence’s implementation is the addition of DTLS (TLS over UDP) as key exchange .
Cisco TelePresenceAuthentication and Encryption
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 16Session_ID
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Cisco TelePresence Resolution and Motion Handling
Supports 1080p and 720p Resolutions
Motion Handling
Three Modes for Each Resolution
Downgraded Upon Detection of the Excessive Jitter or Loss
Flexibility for Sites with Bandwidth Constraints
Dynamically Reduced Motion Handling
Due to excessive Frame Jitter or Packet Loss
No Resolution Change
(e.g. 1080p-Best 1080p-Good)
Part of CUCM Administrationfor each CTS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 17Session_ID
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SIP Endpoints
UC Platform
Cisco TelePresence Configuration and Upgrades
Cisco Unified Communications
Configured and managed in CUCM just like any other Cisco Unified (SIP) IP Phone
Configuration & firmware updates
Retrieved from CUCM
Via HTTP port 6970
Shared line appearance
Between the CTS and 7975G IP Phone
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 18Session_ID
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Cisco TelePresenceUser Interface
XML
Cisco Unified IP Phone 7975G Provided as Part of CTS
Provides Touch Screen User Interface to the CTS
Features:Ad hoc (manual) calls
System speed dials
Future Scheduled Meetings Preview
―One Button to Push‖ dialing for scheduled meetings
Conference/Join used to add audio participants to a TelePresence meeting
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 19Session_ID
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Cisco TelePresenceAudio Add-in
Audio add-in allows any CTS system to add an audio only participant or audio bridge into a TelePresence meeting
Call initiated from the XML interface on 7975G
Uses 4th (auxiliary) audio channel using G.711 codec
Audio Only
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 20Session_ID
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Cisco TelePresenceAuto Collaborate
Automatic Content Sharing
From Laptop
Via Documentation Camera
Simultaneously to All CTS on The Same Call
Plug and Play
Controlled by Last Activated Source
Dedicated Aux Video/Audio Channel
H.264 video codec
Resolution 1024x768 @ 60Hz
5 frames per second
Optional Presentation Codec @ 30fps
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 21Session_ID
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LAN/WAN
Video Streams
Audio Streams
Cisco TelePresence SystemAudio and Video Multiplexing
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 22Session_ID
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Cisco TelePresence CTS IP Addressing – Consideration Example (CTS-3000)
Internal IP Communications between -
1. Primary Codec and Center Camera
2. Primary Codec and Secondary Codec
3. Secondary Codec and It’s Side Camera
Internal IP Addresses Not Routed on the Codec's
LAN/WAN
Primary Codec’s External IP Address 10.x.x.x 192.168.x.x
Automatically Selected
Internal IP Subnets
192.168.0.0/24 10.0.0.0/24
192.168.1.0/24 10.0.1.0/24
192.168.2.0/24 10.0.2.0/24
192.168.3.0/24 10.0.3.0/24
192.168.4.0/24 10.0.4.0/24
Single IP Access to the LAN or WAN
Only on Primary Codec’s eth0 (DHCP or Static)
IP Phone Traffic is Bridged to the WAN or LAN
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 23Session_ID
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Cisco TelePresence SystemNetwork Connectivity
Phone and Primary Codec both reside on the Voice VLAN
Primary Codec passes CDP and 802.1Q/p between the phone and network.
Switch sees two CDP Neighbors.
Switch QoS trust is extended through the codec to the phone
Example:
Console(config)#interface Gigabit 0/16 Console(config-if)#switchport mode access Console(config-if)#switchport access vlan 261
Console(config-if)#switchport voice vlan 262Console(config-if)#spanning-tree portfast
Console(config-if)#mls qos trust {dscp | cos}
Phone and cameras receive Power over Ethernet (802.3af) from codec
A/C
7975 Codec Switch
CDP802.1Q/p
CDP802.1Q/p
POE
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 24Session_ID
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Cisco 7975IP Phone
Access-EdgeSwitch
Cisco UnifiedCommunications Manager
CiscoTelePresence
Manager
CDP CDP
CDP
TFTPHTTP on port 6970
SIP
SIP
XML
No 802.1Q VLAN tag
Tagged with 802.1Q ID of Voice VLAN
Shared Line
802.3af
LAN /WAN
DHCPDHCP
XML, SNMP
TelePresencePrimary Codec
Cisco TelePresence SystemCTS Network Protocol Interaction
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 25Session_ID
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XML:“User pressed ANSWER”
XML:“User pressed DIAL”
SIP “INVITE”
Signaling
Media
SIP “200 OK”
SIP “INVITE”
SIP “200 OK”
RTP Media (audio + video)
Note: Signaling has been simplified for the purpose of this slide. There are many other XML and SIP messages which are not shown.
Cisco TelePresence CTS Call Setup Illustration
XML:“Show Incoming call”
7975Cisco UnifiedCallManager 7975
PrimaryCodec
PrimaryCodec
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 26Session_ID
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Cisco TelePresence Manager (CTS-Man)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 27Session_ID
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Cisco TelePresenceOverview
Calendaring integration and management
Middleware ―glue‖ between Cisco TelePresence Systems, Cisco Unified Communications and corporate calendaring systems
Provides One Button to Push (OBTP) access to scheduled meetings
Resource and location management for multipoint services
Helpdesk and concierge services
CTS-Manager
LDAP/Exchange
Control
EndpointsApplicationMultipoint
CUCM
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 28Session_ID
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Cisco TelePresence ManagerCTS-Manager CUCM Integration
CTS-Manager
Control
AXL\SOAP over HTTPs for TP room discovery
AXL\SOAP over HTTPs to CUCM’s RIS DB to Obtain TP IP address, DN, and SMTP address
CTI\QBE API used to monitor registration statusOf discovered TP rooms
CTS-Manager
CUCM
CUCM
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 29Session_ID
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Cisco TelePresence Manager CTS-Manager LDAP/Exchange Integration
CTS-Manager
CUCM
LDAP
CTS-Man. Authenticates using LDAP or LDAP over SSL
CTS-Man subscribes to room mailboxes using SMTP address received from CUCM
ExchangeServer
Event notification is sent from Exchange when a TP meeting is scheduled
CTS-Manager retrieves the TP room calendar information via WebDav
CTS-Manager
Control CUCM LDAP/Exchange
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 30Session_ID
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Cisco TelePresence Manager CTS-Manager LDAP/Domino Integration
CTS-Manager
CUCM
CTS-Man. Authenticates using LDAP or LDAP over SSL
DominoServer/
Direcotry
CTS-Manager
Control CUCM LDAP/Domino
CTS-Man verifies TP room mailbox using email mail address received from CUCM
CTS-Manager polls Domino server for scheduled events using Cobra\IIOP
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 31Session_ID
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Cisco TelePresence ManagerCTS-Manager and CTS Integration
CTS-ManagerCUCM LDAP Exchange\
NotesCTS Endpoint
CTS-Man. pushes schedule information to CTS using XML\Soap
Schedule informationpushed for phone viaXML\XSI
7975
Application
CTS-Manager
Control CUCM LDAP/Exchange
Endpoints
One Button to Push
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 32Session_ID
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7975
Cisco TelePresence ManagerCTS-Manager and CTMS Integration
Multipoint
CTS-ManagerCUCM LDAP Exchange\
NotesCTS Endpoint
CTMS
CTMS registers with CTS-Manager via XML\SOAP supplying available segments and location
CTS-Manager schedules multipoint meetings based on capacity and location then providesschedued meeting information to CTMS via XML\SOAP
Application Endpoints
CTS-Manager
Control CUCM LDAP/Exchange
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 33Session_ID
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Cisco TelePresence Manager CTMS Geographical Selection
CTS-Manager
Multipoint meeting requested:San Jose, Seattle, Dallas, and New York
SJ: GMT -8SE: GMT -8DA: GMT -6NY: GMT -5Av. GMT -6.75
System selection
1
2
3 Check for availableresources
CTMS closest to mean GMT is selected
4 Meeting scheduledsuccessfully
Note: If no resources are available in Dallas the next closest CTMS isselected (San Jose GMT -8)
San JoseGMT - 8
DallasGMT - 6
New YorkGMT - 5
New YorkGMT - 5
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 34Session_ID
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Cisco TelePresence Multipoint Switch (CTMS)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 35Session_ID
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Cisco TelePresence Multipoint SwitchOverview
Supports TelePresence Meetings for more than 2 endpoints
Supports up to 48 segments
No restrictions on number of conferences (up to 48 segments)
Software based low latency switching <10ms
Non-TelePresence Interoperability
Scheduled multipoint meetings with One Button to Push
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 36Session_ID
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Cisco TelePresence Multipoint Switch Multipoint Components
CTMS
Video and Audio Switching
Non-Scheduled Meetings
CUVC
Non-TelePresence Interoperability
CTS-Manager
Meeting Scheduling
―One Button to Push‖ Dialing
Resource and Location Management
CTMS
CTS-Manager
CUVC
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 37Session_ID
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Cisco TelePresnce Multipoint SwitchSite and Segment Switching
Site SwitchingEntire Site Switches
Segment SwitchingEach Segment SwitchesIndependently
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 38Session_ID
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Cisco TelePresence Multipoint Bandwidth Considerations
Multipoint meetings are multiple point-to-point meetings
Provision 5.5Mbps per CTS-500/1000 15Mbps per CTS-300/3200 supported for 1080p
Bandwidth must be provisioned for the max. number of segments supported on the multipoint device
Distribute multipoint devices in larger deployments to help distribute network bandwidth
MultipointDevice
60Mbps
45Mbps
Optional Additional Bandwidth
Auto Collab. 30fps
~4Mbps
Interoperability ~1Mbps
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 39Session_ID
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Cisco TelePresence Multipoint SwitchFlow Control
Meeting begins - all CTS SystemsTransmit video and audio
London
Dallas
Paris
Stop sending video Left, right & center
Video and Audio
Video and Audio
Active Site
Active Site
With Flow Control:5.5Mbps per table segment (avg.)6 – Table segments (video & audio)3 – Audio channels
33.2 Mbps total bandwidth
Active segmentsidentified
Audio Only
No Flow Control:5.5Mbps per table segment (avg.)9 – Table segments
49.5 Mbps total bandwidth
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 40Session_ID
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Cisco TelePresence Multipoint Switch Multipoint Latency Considerations
For small deployments centrally locate multipoint resources
Target a maximum one way end-to-end network latency of <200ms
Calculate worst case latency by adding the longest two legs plus 10ms for the CTMS
31ms
75ms
54ms
75ms54ms10ms139ms
London to Tokyo
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 41Session_ID
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Cisco TelePresence Multipoint SwitchMultipoint Latency Considerations
For small deployments centrally locate
multipoint resources
Target a maximum one way end-to-end
network latency of <200ms
Calculate worst case latency by adding the
longest two legs plus 10ms for the CTMS
Sites with relatively low latency point-to-
point may have much higher latency with
multipoint
For Large deployments regionalize
multipoint resources and manage meeting
with CTS-Manager
75ms54ms15ms144ms
37ms
London to Tokyo
London – New YorkPoint-to-point 37msMultipoint 116ms
116ms
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 42Session_ID
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Cisco TelePresence Multipoint SwitchInteroperability
Preserve the Cisco TelePresence Experience
Provide Standards based interoperability using H.264 and G.711
Support Interop to 90+% of existing VC endpoints (H.320, H.323, SIP, and SCCP)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 43Session_ID
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Today, TelePresence and Videoconferencing are fundamentally different experiences and are generally maintained as separate environments
Cisco TelePresence Multipoint SwitchInteroperability
New York
London H.323 or H.320 Videoconferencing
Tokyo
CTMS provides multipoint switching for Cisco TelePresence CUVC provides multipoint mixing for Videoconferencing
Cisco TelePresence
Multipoint Switch
(CTMS)
Cisco Unified
Videoconferencing
(CUVC)
Solution is to bridge the two environments by cascading the CTMS and CUVC together
SCCP Video Telephony
SIP Video Telephony
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 44Session_ID
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CUVC
Cisco TelePresence Multipoint SwitchInteroperability – Media Plane
New York
London H.323 or H.320 Videoconferencing
H.264 1080p
AAC-LD
Tokyo CTMS
G.711
Any video format CUVC supports
Any audio format CUVC supports
1. All CTS endpoints will send a copy of their audio in G.711 format
2. CTMS determines which CTS segment is emitting the most dominant audio and requests it to send a copy of that segments video in CIF resolution
3. CTMS mixes the G.711 channels from all CTS endpoints into a single G.711 channel and switches CIF and G.711 to CUVC
4. As the dominant audio segment changes throughout the meeting,CTMS switches the CIF video stream accordingly
H.264 CIF
Active Segment
Cascade
SCCP Video Telephony
SIP Video Telephony
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 45Session_ID
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CUVC
Cisco TelePresence Multipoint Switch Interoperability – Media Plane
New York
London H.323 or H.320 Videoconferencing
H.264 1080p
AAC-LD
Tokyo CTMS
G.711
Any video format CUVC supports
Any audio format CUVC supports
5. In the opposite direction, audio and video coming from CUVC to CTMS is switched to all CTS endpoints when the audio coming from CUVC is deemed to be the most dominant segment
6. CIF image from CUVC is presented on the left screen of each CTS surrounded by black borders
H.264 CIF
Active Segment
Cascade
SCCP Video Telephony
SIP Video Telephony
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 46Session_ID
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Cisco TelePresence Multipoint SwitchInteroperability Users Experience
1920
1080
704
576
CIF video received f rom CUVC is scaled to 4CIF resolution by the CTS codec and then displayed on TelePresence 65‖
1080p display surrounded by black borders
This picture was taken with a cheap digital camera in a lab environment and is not meant to accurately reflect the quality of the TelePresence experience
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 47Session_ID
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Cisco TelePresence Multipoint SwitchInteroperability Signaling Plane
New York
London
SIP
H.323
Tokyo CTMS
SCCP
CUCM
G
K
Gatekeeper
There are a number of ways signaling can be configured, the above configurations represent the most common configurations
CUVC
H.323 or H.320 Videoconferencing
Video Telephony
CUCM
SIP Video Telephony
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 48Session_ID
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CUVC is the only supported MCU in this release
G.711 audio
CUVC participants hear all the TelePresence participants mixed together in G.711
Likewise, the TelePresence participants will hear the CUVC participants mixed together in G.711, coming from the left speaker
No H.239 application sharing between CTMS and CUVC
Recommend using MeetingPlace or WebEx to facilitate collaboration
No Far End Camera Control (FECC) for TelePresence participants
Each Interop call reduces the port capacity on CTMS and CUVC by one port
Encryption not supported for TelePresence endpoints
Cisco TelePresence Multipoint SwitchInteroperability Facts
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 49Session_ID
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Cisco Unified Communications Manager (CUCM)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 50Session_ID
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Cisco TelePresence Cisco Unified Communications Manager (CUCM)
CUCM Release 6.0 or later required
CUCM view a CTS just like a Cisco Unified SIP IP Phone
Automated configuration and firmwaredistribution
Management, Call Detail Recording
(CDR)
CTS-Manager integrates with CUCM via AXL/SOAP and CTI/QBE providing
Device and call status
Cisco TelePresence Multipoint integrates with CUCM via SIP trunk
Cisco Unified SIP IP Phone 7975 providing:
Simple user interface ―It’s as easy as making a phone call‖
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 51Session_ID
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Cisco TelePresence CUCM—CTS Communication
CUCM sees primary codec as a SIP endpoint
Secondary codecs are invisible to the network and to CUCM
Cisco Unified IP Phone 7975 runs SIP (not SCCP)
Primary codec and IP Phone share a line appearance
Gig Ethernet
SIP
Ethernet + POE
Cisco Unified CallManager
Cisco TelePresenceSystem
Cisco Unified IP Phone 7975
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 52Session_ID
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Cisco TelePresenceCUCM Cluster Requirements and Recommendations
Cisco TelePresence requires CUCM version 6.0 or later
Cisco TelePresence has unique bandwidth and QoS requirements—but CUCM cannot differentiate between a TelePresence call and a regular Video Telephony call (to CUCM they’re both ―video calls‖)
All CTS systems must be registered to the same CUCM cluster because CTS-Manager can only integrate with a single CUCM cluster
Conditions:
Yes CUCM 6.0 or later?
No Video Telephony appsdeployed?
No More than one CUCM cluster?
Recommendation:
Use existing CUCM cluster
Requirements:
Conditions:
Yes CUCM 6.0 or later?
No Video Telephony apps deployed?
Yes More than one CUCM cluster?
Recommendation:
Pick one of your CUCM clusters and use it for all TelePresence systems globally
Conditions:
No CUCM 6.0 or later?
Yes Video Telephony apps deployed?
No More than one CUCM cluster?
Recommendation:
Deploy a separate CUCM cluster for TelePresence
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 53Session_ID
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Applications
TelePresence Infrastructure
Network InfrastructureCampus WANAggregation
TelePresence
Virtual
Agent
Campus
Branch
Corporate
Email /
Calendaring
Campus
Access
Access
Switch
Campus
Distribution
Cisco TelePresenceScheduling and Call Admission Control
Border
Element
Border
Element
Call Processing
Remote
Operation
Services
Enterprise
WAN
Branch
WAN
Global B2BInter-Network
Firewall
Firewall
SiSi
SiSi
B2B
Provider
Multipoint
Switching
TelePresence
Endpoints
TelePresence
Endpoints
One Button
To Push
Scheduling
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 54Session_ID
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Cisco TelePresence Scheduling and Call Admission Control
User schedulesmeeting in Outlook
CTS-Man. readscalendar events of rooms
CTS-Man. Pushesmeeting data to CTS
CTS activates One Button To Pushfeature on IP Phone
CTS-Man. validates meeting dataand sends confirmation email to user“One Button To Push has been enabled for this meeting”
7975 Codec CUCM CTS-Manager Active DirectoryExchange
User
No Bandwidth Available
Exchange accepts meeting invitations on behalf of room
User presses button to start meeting
CTS dials phone# associated with meeting
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 55Session_ID
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Cisco TelePresence CUCM Dial Plan Considerations
Plan your dial plan wisely and select the appropriate Directory Numbers, Partitions and Calling Search Spaces used
Audio Add-In feature: access to the rest of your IP Phones, MeetingPlace, or the PSTN is required. Either deploy a voice gateway or trunk to your existing CUCM cluster
Future B2B connectivity will require CTS dial plan to be externally reachable
Consider 911 access
Recommend installing a second Cisco IP Phone on the wall inside the room for emergency calls
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 56Session_ID
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Cisco TelePresenceCisco TelePresence Manager
CTS-Manager communicates with CUCM via AXL/SOAP and JTAPI
CUCM Configuration:
Create an Application User with the following privileges
–AXL API Access
–CTI Monitoring
–Serviceability Access
–Standard CCM Admin Access
–Associate CTS devices
CTS-Manager Configuration:
Configure the IP address of the CUCM node that runs the AXL Web and CTI Manager services
–Must be the same node
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 57Session_ID
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Cisco TelePresenceCUCM Integration—Multipoint Configuration
Cisco TelePresence Multipoint Switch communicates with CUCM via a SIP Trunk
CUCM Configuration:
–Configure a UDP-only SIP Trunk Security Profile – CTMS 1.0 only supports UDP
–Configure a SIP Trunk
–Configure a Route Pattern
CTMS Configuration:
–Configure Access Number range to match CUCM Route Pattern
–Configure IP addresses of all CUCM servers
CTMS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 58Session_ID
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Cisco TelePresenceCase Study Example—Cisco Internal Deployment
Over a dozen clusters deployed around the globe with thousands of Video Telephony endpoints. H.323 Gatekeeper between clusters
Decision was to deploy a new cluster in San Jose and all TelePresence systems globally register back to it
H.323 Inter-Cluster Trunk from TelePresence cluster to Gatekeeper provides global reachability to any other IP Phone and to MeetingPlace for Audio Add-In
PSTN
San Jose Production Cluster
EMEA Cluster
APAC Cluster
IP
GK
H.323 Gatekeeper
San Jose TelePresence Cluster
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 59Session_ID
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Network Requirements
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 60Session_ID
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Cisco TelePresence Network RequirementsA New Class of Application
• Higher bandwidth—34x that of standard Videoconferencing
• Far less tolerant to loss than Voice
• Real-time, highly interactive—extremely low latency
• Higher business criticality—CXO level visibility
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 61Session_ID
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Cisco TelePresence Network Requirements Max ―Per Second‖ BW Consumption
Maximum Bandwidth Utilization Per Second
Resolution 1080p 1080p 1080p 720p 720p 720p
Motion Handling Best Better Good Best Better Good
Video per Screen (kbps) 4000 3500 3000 2250 1500 1000
Audio per Microphone (kbps) 64 64 64 64 64 64
Auto Collaborate Video channel 500 500 500 500 500 500
Auto Collaborate Audio channel (kbps) 64 64 64 64 64 64
CTS-1000 / CTS-500 Tx 4,628 4,128 3,628 2,878 2,128 1,628
Total Audio and Video (kbps) Rx 4,756 4,256 3,756 3,006 2,256 1,756
CTS-3000 / CTS-320012,756 11,256 9,756 7,506 5,256 3,756
Total Audio and Video (kbps)
+ 20% for Layer 2-4 overhead
CTS-1000 / CTS-500 max bandwidth (kbps) Tx 5,554 4,954 4,354 3,454 2,554 1,954
includes Layer 2- 4 overhead Rx 5,707 5,107 4,507 3,607 2,707 2,107
CTS-3000 / CTS-3200 max bandwidth (kbps) 15,307 13,507 11,707 9,007 6,307 4,507
Optional FeatureAdditional Bandwidth
(Layer 2-4 Overhead Inclusive)
Presentation Codec
(Auto Collaboration @ 30fps)4.2Mbps
Interoperability 922kbps
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 62Session_ID
Presentation_ID
Cisco TelePresence Network RequirementsWhy is TelePresence So Sensitive?
10
80
lin
es o
f H
orizo
nta
l Re
so
lutio
n
1920 lines of Vertical Resolution (Widescreen Aspect Ratio is 16:9)
1080 x 1920 lines =
2,073,600 pixels per frame
x 3 colors per pixel
x 1 Byte (8 bits) per color
x 30 frames per second
= 1,492,992,000 bps
or 1.4 Gbps Uncompressed
Cisco TelePresence Codecs use 1080p30 Resolution
Cisco TelePresence Codecs transmit 3-5 Mbps per 1080p screen, which represents over 99% compression.
Therefore packet loss is proportionally magnified in overall video quality.
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 63Session_ID
Presentation_ID
Branch
ServiceProvider
De-Jitter Buffer, Decoding
Codec
Encoding, Packetization,
Marking
Codec
Campus
CiscoTelePresence Network Requirements Latency, Jitter and Loss SLA
CE
Metric Target Threshold 1
(Warning)
Threshold 2
(Call Drop)
Enterprise
Component
Service Provider
Component
Latency 150 ms 200 ms 400 ms* 20% 80%
Jitter 10 ms 20 ms 40 ms 50% 50%
Loss 0.05% 0.10% 0.20% 50% 50%
SLAs only relate to one way Network Flight TimeCodec Codec
* CTS release > 1.1 does not drop the call. Previous versions did.
CEPE
Policing, Queuing,
Propagation
PE-PE
Serialization, Queuing, Shaping
CE-PE
PECE
Queuing, Shaping
Campus PE-CE
Serialization, Queuing, Shaping
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 64Session_ID
Presentation_ID
ServiceProvider
Cisco TelePresence Network RequirementsWhere Does Latency, Jitter and Loss Occur?
In the Campus, the primary concern is packet loss
On the CE-PE links, the primary concern is jitter caused by queuing, serialization and shaping
From PE-PE, the primary concern is latency (caused by distance) and packet loss (caused by policing)
CE PE PE CE
De-Jitter Buffer, Decoding
Codec
Queuing, Shaping
Campus
Encoding, Packetization
Codec
Policing, Queuing,
Propagation
PE-PE
Serialization, Queuing, Shaping
CE-PE PE-CE
Serialization, Queuing, Shaping
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 65Session_ID
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Cisco TelePresence Network Requirements Real-Time Interactive Class for TelePresence
ApplicationL3 Classification
DSCPPHB RFC
Low-Latency Data 18AF21 RFC 2597
Broadcast Video 24CS3 RFC 2474
Real-Time Interactive 32CS4 RFC 2474
Call Signaling 40CS5 RFC 2474
VoIP Telephony 46EF RFC 3246
OAM 16CS2 RFC 2474
IETF
High-Throughput Data 10AF11 RFC 2597
Low-Priority Data 8CS1 RFC 3662
Network Control 48CS6 RFC 2474
Multimedia Streaming 26AF31 RFC 2597
Best Effort 0DF RFC 2474
Multimedia Conferencing 34AF41 RFC 2597
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 66Session_ID
Presentation_ID
1P3Q8T
Queue 3
Queue 1
Queue 2CoS 0
CoS 1
Q2T1
Q1T1
Q4
Priority Queue
CoS 5
Q3T1
Q3T2
Q3T3
Q3T4
CoS 3
CoS 6
CoS 7
CoS 2
Network Management
Call Signaling
TelePresence
Voice
Application
CS3
CS4
EF
CS2
Scavenger CS1
Best Effort 0
Internetwork Control CS6
PHB
Network Control –
CoS 3
CoS 4
CoS 5
CoS 2
CoS 1
0
CoS 6
CoS
CoS 7
CoS 4
Cisco TelePresence Network Requirements1P3Q8T Queuing Model Example
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 67Session_ID
Presentation_ID
Cisco TelePresence Network Requirements WAN\Router Platform Recommendations
Model Circuit 2800 3800 7200 7300 7600
Network Converged Overlay Converged Overlay Converged Overlay Converged Overlay Converged Overlay
Link
Speed
Metro-E √ √ √ √ √ √ √ √ √ √
T3/E3 ? √ ? √ √ √ √ √ √ √
> OC3 X ? X ? √ √ √ √ √ √
Bundled interfaces not recommended (e.g. MLPPP, IMA)
Fractional DS-3 or higher recommended
Metro Ethernet recommended as alternative to leased circuits where available
Broadband (e.g. DSL, Cable) not recommended
Future with CTS-500
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 68Session_ID
Presentation_ID
Catalyst 6500
√ WS-X6816-GBIC
√ WS-X6748-SFP *
√ WS-X6748-GE-TX *
√ WS-X6724-SFP *
√ WS-X6708-10G-3CXL *
√ WS-X6708-10G-3C *
√ WS-X6704-10GE *
√ WS-X6516A-GBIC
√ WS-X6516A-GBIC
√ WS-X6516-GBIC
√ WS-X6516-GE-TX
√ WS-X6502-10GE *
√ WS-X6501-10GEX4 *
√ WS-X6416-GE-MT
√ WS-X6416-GBIC
√ WS-X6408A-GBIC
√ WS-X6316-GE-TX
√ WS-X6148A-GE-45F *
√ WS-X6148A-GE-TX *
Cisco TelePresence Network RequirementsProvisioning for Bursts On The LAN
Catalyst 4500
√ WS-X4548-GB-RJ45V
√ WS-X4548-GB-RJ45
√ WS-X4448-GB-RJ45V
√ WS-X4448-GB-RJ45
Catalyst 3750 / 3750-E
√ WS-C3750G
√ WS-C3750-E
√ Stacked configurations
Catalyst 3560 / 3560-E
√ WS-C3560G
√ WS-C3560G-E
All Ethernet switches / line cards in the path must have enough per-port memory buffers to handle the sub-second byte/packet rates
– Any Ethernet switch port carrying one CTS call must have > 400 KB of transmit memory per port
– Any Ethernet switch port carrying multiple CTS calls (e.g. a port servicing a CTMS) must have > 1 MB of transmit memory per port
All Ethernet switch ports in the path must provide Priority Queuing
All Ethernet switch ports in the path should be > 1 Gbps
Catalyst 4948
√ WS-C4948 *
√ WS-C4948-10GE *
Detailed platform-specific test results and configurationguidance is available in theTelePresence Design Guide athttp://www.cisco.com/go/srnd * Recommended for ports carrying multiple CTS calls
and/or multipoint calls (e.g. ports in/out of a CTMS)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 69Session_ID
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Any Ethernet port which carries a single TelePresence call must offer > 400KB of TX memory, be > 1Gbps and provide Priority Queuing
Any Ethernet port which carries 2 or more TelePresence calls must offer > 1MB of TX memory, be > 1Gbps and provide Priority Queuing
Router interfaces should be > 1Gbps and provide Cisco IOS Low-Latency Queuing with the appropriate burst value provisioned on the TelePresence queue
Cisco TelePresence Network Requirements Provisioning for Bursts On The LAN
CTS-3000
CoreDistributionAccess WAN Handoff
WAN
CTMS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 70Session_ID
Presentation_ID
Cisco TelePresence Network RequirementsTraffic Characteristics Summary
One-Way, End-to-EndService Level Targets
Latency* ≤ 150 ms
Jitter ≤ 10 ms
Loss ≤ 0.05%
Max Bandwidth per Second
CTS-1000 = 5.5 Mbps (at 1080p)
CTS-3000 = 15.3 Mbps (at 1080p)
CTMS = 264 Mbps (5.5 Mbps *48 segments)
Average Packet Size/Packets per Second
Average 1100 bytes/packet
CTS-1000 @ 5.5 Mbps = average 655 pps
CTS-3000 @ 15.3 Mbps = average 1,740 pps
TelePresence
Traffic Profile
30 frames/sec
Variable bit rate
Large packet sizes
High packets/sec
Jitter/Loss/Latency sensitive
UDP Transportb
yte
s
33ms frame intervals
*Note: Referring to network latency, excluding the codec.
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 71Session_ID
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TelePresence Room Requirements
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 72Session_ID
Presentation_ID
Cisco TelePresence Room Requirements Creating the Environment
The Experience is more than the video
The Environment
Room dimensions
Lighting
Acoustics
Power
HVAC
The Goal is to create consistency
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 73Session_ID
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Cisco TelePresence Room RequirementsRoom Dimensions: CTS-3000 (Standard)
Room Dimensions*:
Minimum: 15’ x 20’ x 8’
Recommended:19’ x 22’ x 9’
Maximum:
23’ x 31’ x 10’ **
Table provided as integrated part of system
Chairs provided by customer
**Ceiling height required for external display mounted above system
*With executive and professional level designs, the room size may
exceed maximum recommendation.
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 74Session_ID
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Cisco TelePresence Room RequirementsRoom Components to Consider
Evaluate existing flat surfaces in room
Walls Ceiling Tiles Flooring
Block outside noise permeating room
Doorway seal Build wall beyond ceiling line
Diffuse reverberation by introducing decorative elements
Furniture
Wall Hangings
Décor Accents Furniture
Window glass
So
un
d R
efl
ec
tio
nS
ou
nd
Dif
fus
ion
So
un
d T
ran
sm
iss
ion
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 74BRKVVT-2304
14384_04_2008_c1
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 75Session_ID
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Interior Window Exterior Window
Cisco TelePresence Room RequirementsLighting and Acoustic Challenges
Windows in a room allow transmission of extraneous noise, light, and temperature
Windows also create exaggerated sound reverberation within a room
Address windows to prevent external factors from permeating into the TelePresence environment and to control sound reflection inside the room
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 76Session_ID
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Cisco TelePresence Room RequirementsLighting Requirement
Proper lighting is critical to the experience!
300-400 lux of well dispersed, horizontal, ambient light throughout the room. 4100k fluorescent bulbs with indirect fixtures; Provide 4100k color temperature light source
Minimum illumination of 250 lux is acceptable if the room is not too deep and light cove helps to light up the face;
The lighting in the room should be well controlled. It means block natural sun light or other type of office light through glass or thin blinds
Lighting source shouldn’t create any Temporal Flickering
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 77Session_ID
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Cisco TelePresence Room RequirementsAffects of Lighting Inconsistencies
Room with Cool Fluorescent Room with Natural Daylight Room with Incandescent
When rooms are not tuned for lighting continuity, color temperatures will vary and affect the on-camera experience
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 78Session_ID
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Cisco TelePresence Room RequirementsAcoustics—Room Isolation
Rooms should be isolated from other environments and not allow more than 20-30dB of sound transmit through walls. 40-60 STC and IIC recommended
Walls
Sound Transmission Class (STC)
Drywall, Cinderblock, Brick, Glass, other?
Do walls extend to structural deck?
Insulation between rooms?
Floor and Ceiling
Impact Insulation Class (IIC)
Multi-floor construction?
Raised or Plenum floors? HVAC noise should not be greater than 42dB at diffuser.
36dB and lower recommended
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 79Session_ID
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Cisco TelePresence Room RequirementsAcoustics—Reverberation = Echo
Noise Reduction Coefficient (NRC) Absorption of sound
Reverberation should not exceed 500 milliseconds and is ideal at 150—300ms across all frequencies (125Hz-4kHz)
Walls
Painted Drywall and Fabric Panelsrecommended. Wood, brick, block
or similar may required remediation
Floors
Carpet is highly recommended Marble, wood, and tile are highly
sound reflective
Ceiling
Acoustic tiles with high sound
absorption rating highly recommended
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 80Session_ID
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Cisco TelePresence Room Requirements Wall Finishes
Wall treatment choices introduce varying levels of sophistication and help improve room acoustics
Furniture and Plants provide depth to the room while improving room acoustics
Paint Wall Covering Fabric
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 81Session_ID
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Cisco TelePresence Room Requirements Background Color
Warm background colors livens participants
Unpainted Background
Impact of Color Background
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 82Session_ID
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Cisco TelePresence Room RequirementsPower and Cooling Requirements
HVAC Requirements
Maximum Typical Idle
CTS-1000 4859 BTU\hr 4582 BTU\hr 419 BTU\hr
CTS-3000 20762 BTU\hr 17750 BTU\hr 1167 BTU\hr
Power Requirements
Maximum Typical Idle
CTS-1000 1160 Watts 1079 Watts 123 Watts
CTS-3000 5292 Watts 4410 Watts 342 Watts
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 83Session_ID
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Cisco TelePresence Room RequirementsTuning the Environment for HVAC
Dedicated HVAC control for TelePresence room
Placement of HVAC should be configured to provide proper displacement of heat, room ventilation and proper circulation of air flow
Return Registersplaced above the monitors effectively displace hot air from the room and CTS unit
Circulation
Supply Registers
placed behind participants
help cool the room and
provide new air
heat
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 84Session_ID
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Cisco TelePresenceSummary
Cisco TelePresence provides an ―in-person‖ experience
Cisco TelePresence is a native component of Cisco Unified Communications
Cisco TelePresence is a new application with unique network requirements
Cisco TelePresence has defined room environments to ensure the user experience
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 85Session_ID
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Cisco TelePresenceRecommended Sessions
BRKRST-2503: Cisco TelePresence Network Infrastructure Design for Enterprise
BRKVVT-2112: Cisco TelePresence Network Infrastructure Design for Service Providers
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 86Session_ID
Presentation_ID
Q and A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 87Session_ID
Presentation_ID
Recommended Reading
Continue your Networkers at Cisco Live learning experience with further reading from Cisco Press
Check the Recommended Reading flyer for suggested books
Available Onsite at the Cisco Company Store
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 88Session_ID
Presentation_ID
Complete Your Online Session Evaluation
Give us your feedback and you could win fabulous prizes. Winners announced daily.
Receive 20 Passport points for each session evaluation you complete.
Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center.
Don’t forget to activate your Cisco Live virtual account for access to all session material on-demand and return for our live virtual event in October 2008.
Go to the Collaboration Zone in World of Solutions or visit www.cisco-live.com.
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public
BRKVVT-2304
14384_04_2008_c1 88
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 89Session_ID
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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 90Session_ID
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AppendixRoom Examples
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 91Session_ID
Presentation_ID
Executive Design
Employee Grade: Executive
Room Size: 24’-10‖ x 21’-7‖
Wall Finish: Fabric
Cherry wood baseboard and upper paneling
Acoustics: Acoustic paneling in room along TelePresence microphone level
Lighting: Soffit with indirect fluorescent lighting (primary source of illumination)
Hanging pendant lights (aesthetic finish, not a primary source)
Wall wash, spot lights along perimeter to help create perception of depth
Concept: higher-end environment
Ceiling plan customized to reflect more sophisticated style
Aesthetics, acoustics and lighting all upgraded in parallel
Address larger room depth by adding seating and decor
Van Ness
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 92Session_ID
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Professional DesignPacific
Employee Grade: Manager, Director, Executive
Room Size: 17’-0‖ x 22’-0‖
Wall Finish: Fabric
Painted drywall
Acoustics: Acoustic paneling wrapped in fabric, staggered
Lighting:100% indirect, recessed fixture with wide distribution of light
Spot lights to create a wall wash and promote the perception of depth
Concept: added acoustic property without full wall treatments
Panel color is predominant on camera so background paint can be more non-TelePresence color
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 93Session_ID
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Professional DesignHaight
Employee Grade: Manager, Director, Executive
Room Size: 15’-6‖ x 25’-0‖
Wall Finish: Wallpaper
Acoustics: Wall art in credenza alcove to diffuse sound reflections
Lighting: Traditional commercial fixtures with added diffusers for a more even diffusion of light.
Concept: wall texture helps create depth on camera
Wall art carries continuity across three screens
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 94Session_ID
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Classic DesignAshbury
Employee Grade: Staff Member
Room Size: 16’-5‖ x 25’-0‖
Wall Finish: Paint
Acoustics: None
Lighting: Linear Pendant fixture, 100% indirect illumination for even illumination
Concept: standard room deployment with the addition of decor
Wall art carries continuity across three screens
Balance decor for in-room experience as well as on-camera experience
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 95Session_ID
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Executive DesignMarina
Employee Grade: Executive
Room Size: 12’-5‖ x 16’-4‖
Wall Finish: Wallpaper
Acoustics: none
Lighting: Linear Pendant fixture for primary illumination
Wall sconce for added fill light Wall wash fixtures to promote depth and add interest to the background
Concept: multi-purpose meeting room
Metallic tones of lighting and wallpaper give the room a more polished feel
Miniatures of buildings in background help build depth on camera
© 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 96Session_ID
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Classic DesignSloat
Employee Grade: Staff Member
Room Size: 13’-4‖ x 10’-10‖
Wall Treatment: Paint
Acoustics: none
Lighting: 100% indirect, recessed fixture with wide distribution of light
Concept: standard small conference room
Multi-purpose for meetings other than TelePresence
Decorative touches help lessen sterile feel of flat paint