c360 Telephone Integration (CTI) Installation TAPI Test GUide
TELEPHONE INTEGRATION · The c360 Telephone Integration add-on has been developed to connect your...
Transcript of TELEPHONE INTEGRATION · The c360 Telephone Integration add-on has been developed to connect your...
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TELEPHONE INTEGRATION
The c360 Telephone Integration add-on has been developed to connect your Telephone-System (CTI) with Microsoft Dynamics CRM.
The features of the c360 Telephone Integration are:
• Connects CTI- telephone systems with Microsoft CRM• Detects incoming calls• Opens a contact or an account on lifting the earphone• Creates activities for incoming and outgoing calls• Simplifies the process of making outgoing calls
The c360 Telephone Integration add-on has been successfully tested with the following telephone systems:
• ALCATEL OmniPCX Office • Nortel BCM 50• Siemens HiPath 3550 V5.0• 3com VOIP system, SuperStack 3 NBX Network Telephony • Televantage 6 • Avaya S8500 Communication Manager 3.1
The c360 Telephone Integration add-on requires a telephone system with TAPI-interface.