Telenor HRM Practices

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    Table of Contents:

    Table of Contents:................................................................................................................1

    1. INTRODUCTION.......................................................................................................31.1. OBJECTIVE.........................................................................................................31.2. METHODOO!"................................................................................................31.3. #CO$E..................................................................................................................31.%. IMIT&TION#......................................................................................................%

    2. HRD #TRUCTURE IN TEENOR............................................................................%2.1. TEENOR INTRODUCTION.............................................................................%2.2. TEENOR VI#ION 'V&UE#...........................................................................(

    2.2.1. V)s)on.............................................................................................................(2.2.2. Co*e Val+es:...................................................................................................(

    2.3. TEENOR,# HUM&N RE#OURCE DE$&RTMENT #TRUCTURE...............

    2.3.1. $eole E/ellene $.E...............................................................................102.3.1.1. Re*+)tent..............................................................................................102.3.1.2. HR Oe*at)ons..........................................................................................112.3.1.3. O*4an)5at)onal De6eloent...................................................................122.3.1.%. Healt7 Ca*e #e*6)es................................................................................122.3.2. B+s)ness $*oess I*o6eent...................................................................132.3.3. O*4an)5at)onal #+o*t #e*6)es.................................................................182.3.%. #afet9 an #e+*)t9......................................................................................18

    3. HRM #TR&TE!" ' $R&CTICE# IN TEENOR..................................................1(3.1. HUM&N RE#OURCE M&N&!EMENT #TR&TE!"....................................1(

    3.1.1. #t*ate4) $lann)n4........................................................................................1(

    3.1.2. #t*ate4) D)*et)on.......................................................................................13.1.3. #t*ate4) In)t)at)6es .....................................................................................13.1.3.1. I*o6)n4 T7e)* C+stoe* $*oos)t)on...................................................13.1.3.2. Ileent)n4 Data #t*ate49.....................................................................1;

    3.2. HUM&N RE#OURCE M&N&!EMENT $R&CTICE#...................................203.2.1. Re*+)tent an #elet)on...........................................................................203.2.1.1. o*?.........................................................................213.2.1.2. #=)lls Re@+)*e Jo)n)n4 Teleno*.................................................................213.2.1.3. A+al)f)at)on.............................................................................................223.2.1.%. &l)at)on $*oess..................................................................................233.2.1.. )nane.....................................................................................................303.2.1.;. #ales.........................................................................................................313.2.1.10. Re*+)tent #o+*es.............................................................................323.2.2. T*a)n)n4 an $*ofess)onal De6eloent......................................................323.2.2.1. $7ases of t7e T*a)n)n4 $*oess.................................................................333.2.2.2. T9es of T*a)n)n4 $*o4*as.....................................................................33

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    3.3. Coe of Con+t.................................................................................................3(3.%. $e*fo*ane &*a)sal........................................................................................3(

    3.%.2.1. Teleno* De6eloent $*oess +*t7e* E+at)on........................................................................................%13..2. !*at+)t9........................................................................................................%13..3. Inte*ns7).....................................................................................................%13..%. ato..........................................................................................................%23... ea6e >a*e &ss)stane..................................................................................%23..8. ea6e............................................................................................................%23..(. )fe Ins+*ane..............................................................................................%33... on4 #e*6)e &a*s...................................................................................%33..;. Mate*n)t9 ea6e...........................................................................................%33..10. Me)al ' Hos)tal)5at)on.......................................................................%33..11. Mob)le Connet)on an Hanset &lloane............................................%%

    3..12. Mob)le Connet)on fo* >a)l9 an >*)ens.............................................%%3..13. $)= an D*o #e*6)e fo* >eales..........................................................%%3..1%. $*o6)ent >+n.........................................................................................%%3..18. Reloat)on................................................................................................%3..1(. Ret)*eent &4e........................................................................................%3..1. #ala*9 In*eents an #ala*9 &+stents..............................................%3..1;. T*a6el.......................................................................................................%83..20.

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    1. INTRODUCTION

    1.1.OBJECTIVE

    T7e obet)6e of t7)s *esea*7 )s to anal95e H+an Reso+*e Mana4eent HRM

    *at)es )n Teleno* $a=)stan. T7)s *esea*7 *oet )s a *e@+)*eent of D9na)s of

    $*ofess)onal Mana4eent Co+*se.

    1.2.METHODOLOGY

    T7e et7oolo49 folloe fo* ollet)n4 )nfo*at)on )s as follos:

    Inte*at)on )t7 one*ne HR eole of Teleno* $a=)stan an ot7e* elo9ees.

    Inte*net.

    E-a)ls.

    Cons+lt)n4 H+an Reso+*e Mana4eent Te/t Boo=.

    Teleno* $a=)stan

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    1.#.LIMIT$TION!

    D+e to Teleno* onf)ent)al)t9 ol)9 e/at ol)9 o+ents o+ln,t be s7a*e b+t

    t7e ana4e*s on6e9e t7e )nfo*at)on *e@+)*e b9 +s 6)a 6e*bal o+n)at)on )n

    eet)n4s an e-a)ls.

    2. HRD !TRUCTURE IN TELENOR

    2.1.TELENOR INTRODUCTION

    Teleno* )s t7e la*4est ob)le teleo+n)at)ons oe*ato* )n No*a9 an a

    s)4n)f)ant )nte*nat)onal ob)le oe*ato* )t7 a n+be* of oe*at)ons o+ts)e

    No*a9.

    Teleno* $a=)stan )s 100F one b9 Teleno* & an as on to )ts oe*at)ons )n &s)a

    to4et7e* )t7 T7a)lan Mala9s)a an Ban4laes7.

    Teleno* $a=)stan la+n7e )ts oe*at)ons )n Ma*7 200 as t7e s)n4le la*4est )*et

    E+*oean )n6estent )n $a=)stan sett)n4 *eeene fo* f+*t7e* fo*e)4n )n6estents )n

    t7e teleo seto*. In to 9ea*s t7e9 7a6e 4*on to beoe a lea)n4 teleo oe*ato*

    )n t7e o+nt*9. In f)sal 9ea* 2008 t7e9 a7)e6e nea*l9 200F 4*ot7 )n s+bs*)be* baset7e 7)47est )n t7e )n+st*9 b9 a )e a*4)n.

    Teleno* $a=)stan )s t7e fastest 4*o)n4 ob)le neto*= )n t7e o+nt*9 )t7 o6e*a4e

    *ea7)n4 ee )nto an9 of t7e *eotest a*eas of $a=)stan. In t7e ost )ff)+lt te**a)ns of

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    t7e o+nt*9 f*o t7e 7)ll9 no*t7e*n a*eas to t7e s*al)n4 ese*ts )n t7e so+t7 at t)es

    t7e9 a*e t7e onl9 oe*ato* onnet)n4 t7e *e6)o+sl9 +nonnete.

    Teleno* )s =ee)n4 a7ea b9 )n6est)n4 7ea6)l9 )n )nf*ast*+t+*e e/ans)on.

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    O*4an)5at)on #t*+t+*e of Teleno* $a=)stan

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    2.2.TELENOR VI!ION %V$LUE!

    Teleno* 6)s)on *9stall)5es +stoe* fo+s as t7e o*ne*stone of e6e*9t7)n4 t7e9

    o. T7e)* 6al+es es*)be 7at be7a6)o*s a*e neessa*9 to *eal)5e t7at 6)s)on. O+*

    o*o*ate *esons)b)l)t9 )nset ens+*es t7at o+* 6)s)on an 6al+es n+*t+*e so)al one*n

    an 7el +s *eate s7a*e 6al+e.

    2.2.1. V&s&on

    Teleno* 6)s)on )s s)le: 'e()e *e)e to *el+,

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    Be Res+e3tf-l

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    HCD 7o-) +&lla)s

    HCD )6)s)on stans on fo+* )lla*s:

    O+e)at&onal E83ellen3e

    Teleno* st*)6e to eet t7e 7)47est stana*s )n all )ts oe*at)ons. Oe*at)onal

    E/ellene eans 7a6)n4 t7e ost eff))ent an t7e ost effet)6e *oesses. It eans

    ens+*)n4 t7at t7e)* +stoe*s 4et t7e best oss)ble se*6)e. Teleno*,s )ss)on )s to *o6)e

    )ts +stoe*s )t7 se*6)e el)6e*9 t7at )s ons)stent an *el)able.

    "eo+le E83ellen3e

    Teleno* st*)6e to *o6)e oo*t+n)t)es to 4*o an s7)ne. $eole E/ellene

    eans 7a6)n4 a f*aeo*= t7at 7els Teleno*,s o*=fo*e *an= 7)47 on *o+t)6)t9 an

    e*fo*ane. Teleno*,s a) to 4)6e ea7 an e6e*9 one a latfo* f*o 7)7 eole an

    7one t7e)* talents e6elo leae*s7) aab)l)t)es e/an t7e)* 7o*)5ons an a 6al+e to

    all t7at t7e)* set o+t to o.

    C-lt-)al E83ellen3e

    Teleno* st*)6e to *o6)e t7e ost 7allen4)n4 an sat)sf9)n4 en6)*onent to o*=

    )n. C+lt+*al E/ellene eans ens+*)n4 t7at t7e +lt+*e elo9ees see a*o+n t7e )s

    steee )n t7e 6)s)on an 6al+es t7at a*e +n)@+e to Teleno*. T7)s eans 7a6)n4 *oesses

    an ol))es es)4ne to e6elo an en7ane a 7)47-e*fo*ane +lt+*e.

    !o3&al E83ellen3e

    Teleno* st*)6e to 4)6e soet7)n4 ba= to t7e so)et9. #o)al E/ellene eans

    *ea7)n4 o+t to t7e o+n)t9 t7*o+47 6a*)o+s o+t*ea7 *o4*as an e6ents ens+*)n4

    t7at t7ose a*o+n +s also eno9 a 7)47e* stana* of l)6)n4.

    T7e H+an Ca)tal D)6)s)on nae to *eflet t7e)* o)tent to Teleno*

    $a=)stans ost )o*tant asset o*)ses of t7e follo)n4 a*eas: "eo+le E83ellen3e6

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    B-s&ness ")o3ess I+)o9eent6 O)an&at&onal !-++o)t !e)9&3es an; !afet/ %

    !e3-)&t/.

    2..1. "eo+le E83ellen3e

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    Ma&n +)o3esses &n3l-;e:

    -Coo*)nat)on )t7 all ea*tents on so+*)n4 an *e*+)tent of @+al)f)e an)ates )n

    ao*ane )t7 t7e a*o6e 7)*)n4 lan.

    - Job a6e*t)seents ebs)te an nesae*.

    - #*een)n4 s7o*t-l)st)n4 of CVs on+t)n4 )nte*6)es assessent ente*s an tests.

    - Ma)ntenane of t7e T$ Onl)ne al)at)on s9ste at www.telenor.com.pk/careers

    - Co+n)at)on an feeba= to all al)ants t7*o+47 t7e HC l)n=:7Lteleno*.o.=

    - Cooe*at)on )t7 *e*+)tent a4en)es on so+*)n4 s+)table an)ates.

    - Coo*)nat)on )t7 selete +n)6e*s)t)es fo* 4*a+ate laeents )nte*ns7)s an al+n)

    neto*= )nl+)n4 ob fa)*s an Teleno* $a=)stan *esentat)ons.

    2.3.1.2. HR O+e)at&ons

    $E Oe*at)ons )s *esons)ble fo* nat)on)e 7+an *eso+*e *elate oe*at)ons

    at)6)t)es. $E Oe*at)ons effet)6el9 ont*)b+tes to t7e 4*ot7 of t7e o*4an)5at)on an all

    )ts +n)ts ao*)n4 to t7e oan9s st*ate49 an lans.

    Ma&n +)o3esses &n3l-;e:

    - Elo9ent ont*ats.

    - Ma)ntenane ' +ate of elo9ee atabase ' =ee)n4 t*a= of elo9ee e*sonal

    f)les an HR o+ents.

    - &)n)st*at)on of $E an a9*oll s9stes.

    - Coensat)on an benef)t ol))es an a)n)st*at)on. Ma=)n4 an al9)n4 *easonable

    ol))es an *+les to *eate an effet)6e an eff))ent o*= en6)*onent.

    - $E )nt*anet)nfo s7a*)n4 an +ate.

    - Mana4e elo9ee *o6)ent f+n ' EOBI *eo*.

    - Mana4e an *oess ann+al e*fo*ane a*a)sals an sala*9 *e6)es.

    - Ens+*e +ne*stan)n4 an a7e*ene to HCD ol))es a*oss t7e o*4an)5at)on.

    - Healt7 )ns+*ane of elo9ees.

    - Mana4eent of elo9ee lea6es *eo*s.

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    http://www.telenor.com.pk/careersmailto:[email protected]:[email protected]://www.telenor.com.pk/careersmailto:[email protected]
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    - Coo*)nate )t7 ea*tents)6)s)ons )n t7e *oesses of elo9ee onf)*at)ons

    t*ansfe*s *es)4nat)ons *oot)ons sala*9 7an4es ost ' benef)t anal9s)s f)nal

    settleent a+)t et.

    2..1.. O)an&at&onal De9elo+ent

    OD )s *esons)ble fo* )leent)n4 t7e o*4an)5at)onal e6eloent st*ate49

    a*oss t7e o*4an)5at)on an to )n6ol6e all teasea*tents to ens+*e t7at t7e HCD

    V)s)on )s asae on to e6e*9 le6el. #oe of t7e fo+s a*eas fo* OD a*e to:

    Ma&n +)o3esses &n3l-;e

    - C*eate lea an n+*t+*e a +lt+*e )t7)n t7e o*4an)5at)on 7)7 )s base on

    e*fo*ane teao*= an ont)n+o+s lea*n)n4.

    - Int*o+e Teleno* V)s)on ' Val+es an sta*t )n)t)at)6es t7at )ll enable elo9ees to

    *at)es t7ese.

    - C*eate an )leent be7a6)o*al oeten)es of leae*s7) an ana4eent

    e6eloent *oesses )n t7e oan9 7)7 enable an fa)l)tate *ofess)onal an

    e*sonal 4*ot7 of elo9ees.

    - Int*o+e t7e latest t*a)n)n4 an e6eloent onets an o*= fo* ana4eent

    e6eloent.

    - Ient)f9 ana4e an e6elo talent )t7)n t7e o*4an)5at)on 7)7 an ta=e + 7)47e*

    le6els of *esons)b)l)t9 )n leae*s7) os)t)ons at an9 4)6en t)e.

    2..1.#. Healt* Ca)e !e)9&3es

    In l)ne )t7 t7e 727 He*e to Hel )n)t)at)6e HCD sta*te a ne se*6)e )n

    Deebe* 2008 - T7e Healt7 Ca*e #e*6)e - 7o+se at CRD Ba7*)a a7o*e. In)t)all9 t7e

    +*ose as to *o6)e bas) )n 7o+se 7ealt7 o6e* to CRD elo9ees )ent)f9

    o*=lae 7a5a*s ana4e absentee)s *eate a 7ealt79 ell-es)4ne an safe lae to

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    o*= )n )n o*e* to *e6)6e a +lt+*e t7at s+o*ts elo9ee ell-be)n4 an effet)6e

    o*= *at)es.

    ate* on t7e *ole of Healt7 Ca*e #e*6)e as e/tene an +**entl9 t7e9 a*e

    offe*)n4 o*e7ens)6e )n 7o+se *)a*9 7ealt7 a*e se*6)es f)*st a) 7oe 6)s)ts

    onl)ne 7ealt7 a*e ea)l se*6)e a6a)lable to all T$ 7ealt7 e+at)on o+nsel)n4 *efe**al

    se*6)es e)al o6e*a4e fo* )ffe*ent o+too* at)6)t)es e)al e*t)f)ates an

    )ns+*ane la) 6e*)f)at)ons )ent)f)at)on of 79s)al an s97oso)al 7a5a*s

    let+*es an *esentat)ons 7ealt7 s*een)n4 of ne elo9ees 6a)nat)on a6)e t*a6el

    a6)e *e6ent)6e e))ne an 7ealt7 )*e ' e)al ale*ts.

    C+**entl9 t7e se*6)e )s be)n4 *+n b9 to e/e*)ene ost4*a+ate oto*s

    *o6))n4 o6e* se6en a9s a ee= e/et fo* +bl) 7ol)a9s.

    #o e an onl+e t7at t7e f)*st a*ea of $E fo+ses on t7e ost effet)6e a9s to

    att*at an *e*+)t 7)47-e*fo*ane an)ates to t7e b+s)ness. T7e seon a*ea )s

    *esons)ble fo* 7+an a)tal *etent)on oensat)on ' benef)ts an HR

    a)n)st*at)on. T7e t7)* o*=s toa*s on4o)n4 e6eloent of all elo9ees. T7e

    fo+*t7 o*=s toa*s *o6))n4 all t9es of 7ealt7 *elate se*6)es to T$ elo9ees as

    ell as *oot)n4 elo9ee ell-be)n4 an safe o*= *at)es. T7e f)ft7 7anles all

    sala*9 an benef)ts *elate )ss+es.

    T7e $E tea )s *esons)ble fo* el)6e*)n4 ost effet)6e 6al+e-ae 7+an

    *eso+*e ana4eent *at)es to all )nte*nal l)ents.

    2..2. B-s&ness ")o3ess I+)o9eent

    T7e fo+*t7 fo+ses on ont)n+o+sl9 )*o6)n4 b+s)ness *oesses

    t7*o+47o+t t7e o*4an)5at)on +s)n4 t7e s)/ s)4a et7oolo49.

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    Int)o;-3t&on to B-s&ness ")o3ess I+)o9eent

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    el))nat)n4 efets *)6)n4 toa*s s)/ stana* e6)at)ons beteen t7e ean an t7e

    nea*est se)f)at)on l))t )n an9 *oess f*o *o+t to se*6)e.

    T7e stat)st)al *e*esentat)on of #)/ #)4a es*)bes @+ant)tat)6el9 7o a *oess

    )s e*fo*)n4. To a7)e6e #)/ #)4a a *oess +st not *o+e o*e t7an 3 to% efets

    e* )ll)on oo*t+n)t)es. & #)/ #)4a efet )s ef)ne as an9t7)n4 o+ts)e of +stoe*

    se)f)at)ons. & #)/ #)4a oo*t+n)t9 )s t7en t7e total @+ant)t9 of 7anes fo* a efet.

    T7e f+naental obet)6e of t7e #)/ #)4a et7oolo49 )s t7e )leentat)on

    of a eas+*eent-base st*ate49 t7at fo+ses on *oess )*o6eent an 6a*)at)on

    *e+t)on t7*o+47 t7e al)at)on of #)/ #)4a )*o6eent *oets. T7)s )s

    aol)s7e t7*o+47 t7e +se of to #)/ #)4a s+b-et7oolo4)es: DM&IC an

    DM&DV. T7e #)/ #)4a DM&IC *oess ef)ne eas+*e anal95e )*o6e ont*ol )s

    an )*o6eent s9ste fo* e/)st)n4 *oesses fall)n4 belo se)f)at)on an loo=)n4 fo*

    )n*eental )*o6eent. T7e #)/ #)4a DM&DV *oess ef)ne eas+*e anal95e

    es)4n 6e*)f9 )s an )*o6eent s9ste +se to e6elo ne *oesses o* *o+ts at

    #)/ #)4a @+al)t9 le6els. It an also be elo9e )f a +**ent *oess *e@+)*es o*e t7an

    +st )n*eental )*o6eent. Bot7 #)/ #)4a *oesses a*e e/e+te b9 #)/ #)4a

    !*een Belts an #)/ #)4a Bla= Belts an a*e o6e*seen b9 #)/ #)4a Maste* Bla=

    Belts.

    !&8 !&a at Teleno) "a&stan

    Teleno* bel)e6es t7at )t )s essent)al to ont)n+o+sl9 )*o6e b+s)ness *oesses.

    T7e9 s7o+l onstantl9 be loo=)n4 fo* oo*t+n)t)es to )*o6e o* *e-en4)nee* b+s)ness

    *oesses )n o*e* to:

    - Cont)n+o+sl9 ana4e osts effet)6el9 ' eff))entl9. T7)s oes not neessa*)l9 t*anslate

    )nto ost +tt)n4 )n)t)at)6es 7)7 a*e o*e often one-t)e enea6o*s )t7 l))te soe.

    - En7ane elo9ee *o+t)6)t9.

    - I*o6e @+al)t9 of se*6)es ' *o+ts fo* )ts +stoe*s.

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    - Des)4n ne *o+ts*oesses )t7 s)4n)f)antl9 *e+e e**o* *ates an faste* t)e to

    a*=et.

    - &n to s)l9 o6e a7ea of )ts oet)to*s.

    2... O)an&at&onal !-++o)t !e)9&3es

    O*4an)5at)onal #+o*t #e*6)es O## o*e f+nt)on )s to *o6)e s+o*t *elate

    sol+t)ons f*o a s)n4le )no oe*at)on fo* )nte*nal +stoe*s. Pee)n4 t7e fo+*

    f+naentals of @+al)t9 see ost an )nno6at)on at t7e fo*ef*ont O## *o6)es

    se*6)es )nl+)n4 e6ent ana4eent fleet ana4eent t*a6el *elate se*6)es $&BQ

    ana4eent a)l o+*)e* ana4eent off)e +=ee ons+able ana4eent af

    ana4eent as ell as b+s)ness a*s an stat)ona*9 ana4eent.

    2..#. !afet/ an; !e3-)&t/

    T7e a)n f+nt)on of t7e #afet9 ' #e+*)t9 ea*tent )s to *o6)e a safe an

    7ealt79 o*= en6)*onent fo* elo9ees as ell as to safe4+a* all Teleno* $a=)stan

    assets. T7e ea*tent not onl9 loo=s afte* t7e 79s)al se+*)t9 of all Teleno* *e)ses

    b+t also ana4es t7e *)s=s an t7*eats fae b9 t7e b+s)ness.

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    . HRM !TR$TEGY % "R$CTICE! IN TELENOR

    .1.HUM$N RE!OURCE M$N$GEMENT !TR$TEGY

    #oe of t7e 6e*9 sal)ent feat+*es of t7e st*ate4) lann)n4 a*e 7)47l)47te as +ne*

    HR $lann)n4 $*oess:

    .1.1. !t)ate&3 "lann&n

    T7e oan9 oes not +se an9 stat)st)al te7n)@+e o* et7o fo* t7e ete*)nat)on

    of labo* s7o*ta4e o* s+*l+s. T7e oan9 7oe6e* *el)es on s+bet)6e judgmental

    methods. T7e +4ental et7os a*e base on t7e e/e*t +4ent t7at ase*ta)ns t7e

    s+l9 an ean of labo*.

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    oan9 +s+all9 *eal)5es t7e labor shortage7ene6e* t7e*e )s an )nt*o+t)on of t7e

    ne te7nolo49 )t7)n t7e o*4an)5at)on o* 7ene6e* t7e oan9 )s offe*)n4 a ne

    se*6)e. T7e e/ess of @+al)f)e eole )n t7e labo* a*=et st*+44l)n4 to 4et obs )n

    7el on@+e* t7e *oble of labo* s7o*ta4es. Teleno* 4)6es a s7o*t-te* ont*at

    +s+all9 of to to t7*ee ont7s to s+7 @+al)f)e +nelo9e eole to a6o) t7e

    oss)ble labo* s7o*ta4e. In ase of labo* s+*l+s t7e oan9 e*eases t7e n+be*

    of elo9ees b9 ons)5)n4. Ret)*eents an )nte*nal t*ansfe*s a*e t*a)t)onal

    *oe+*es fo* *e+)n4 t7e n+be* of elo9ees. B+t t7e oan9 oes not

    e7as)5e o*e on ons)5)n4.

    .1.2. !t)ate&3 D&)e3t&onTeleno*,s +**ent st*ate49 )s base on b+)l)n4 a lose* *elat)ons7) )t7 )ts

    +stoe*s b9 ta=)n4 a6anta4e of t7e)* os)t)on as a 4lobal a*=et leae*. T7e st*ate49 )s

    fo+se on )nn)n4 an *eta)n)n4 a 4*o)n4 a*=et s7a*e )n all +stoe* 4*o+s.

    .1.. !t)ate&3 In&t&at&9es

    .1..1. I+)o9&n T*e&) C-stoe) ")o+os&t&on

    Teleno* +stoe*s ob)l)t9 eans )e)a9 on6en)ene +b)@+)t9 an

    e*sonal)5at)on. T7ese att*)b+tes 4)6e t7e an9 oo*t+n)t)es to )nte*at )t7 t7e)*

    +stoe*s )n a9s t7at )ll en*)7 t7e)* l)6es. oal e/e+t)on *ea)ns essent)al b+t t7e9

    bel)e6e t7at t7e9 an b+)l on t7e)* 4lobal a6anta4e b9 aot)n4 o*e ons)stent

    a*=et)n4 a*oa7es base on best *at)es 4at7e*e f*o a*oss t7e !*o+. T7e9

    7a6e be4+n a +sa4e *+sae t7e a) of 7)7 )s to s)4n)f)antl9 )n*ease t7e a6e*a4e

    n+be* of )n+tes t7e)* +stoe*s +se t7e)* se*6)es ea7 a9. &s a*t of t7)s Teleno* )s

    la+n7)n4 a *an4e of a*=et)n4 )n)t)at)6es to 7)47l)47t t7e f+nt)onal an eot)onal

    benef)ts t7e9 b*)n4 to t7e)* +stoe*s. T7ese )n)t)at)6es *oote t7e n+be* an t9e of

    oas)ons t7e)* +stoe*s an +se t7e)* se*6)es. &t t7e sae t)e t7e9 a*e en7an)n4 t7e

    on6en)ene an +sab)l)t9 of t7e *o+ts t7esel6es. T7e9 a*e also )n*eas)n4 t7e)*

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    effo*ts fo* b+s)ness +stoe*s a*t)+la*l9 bea+se t7e)* 4lobal sale 4)6es t7e

    oet)t)6e a6anta4es )n t7e b+s)ness a*=et.

    .1..2. I+leent&n Data !t)ate/.

    T7e)* ata st*ate49 *ests on fo+* )lla*s

    De9elo+&n t*e R&*t !e)9&3eT7e9 a*e e6elo)n4 a o*tfol)o of eas9-to-+se

    b*ane ata se*6)es. Pe9 al)at)ons )nl+e ne te/t )t+*e an 6)eo

    essa4)n4 se*6)es eas9 aess to e-a)l *eote aess to b+s)ness al)at)ons

    an *o6)s)on 6)a a Teleno* +se* )nte*fae to )nfo*at)on an ente*ta)nent

    *o6)e b9 b+s)ness a*tne*s. T7e9 o+l ont)n+e to o*= )t7 an9 t7)*

    a*t)es to *eate an el)6e* t7e *an4e of se*6)es t7at t7e)* +stoe*s ant. B9ob)n)n4 t7e)* )st)nt aab)l)t)es )t7 t7ose of t7e)* a*tne*s Teleno* bel)e6es

    t7e9 an t+*n s+bstant)al b+s)ness se4ents )nto ea*l9 aote*s of ob)le ata.

    Inte)@o+e)ate Te3*n&3all/6 D&ffe)ent&ate Coe)3&all/. It )s )o*tant fo* t7e

    to *ea)n 6e*9 at)6e )n )n+st*9 stana*)5at)on to ens+*e f+ll )nte*-oe*ab)l)t9 of

    o+* se*6)es )t7 t7ose f*o ot7e* ob)le oe*ato*s an f)/e-Inte*net oan)es.

    T7e)* st*ate49 )s to offe* t7e 7ole o*l to t7e)* +stoe*s ens+*)n4 t7e9 an

    o+n)ate )t7 an9one t7e9 )s7. T7e9 )ll t7en *eate a )ffe*ent)ate

    se*6)e an +stoe* *oos)t)on on to of t7ese )nte*-oe*able te7nolo49

    latfo*s.

    ")oot&n $++)o+)&ate ")&3&n Mo;elsT7e9 *oote a *))n4 oel t7at

    allos t7e to at7 t7e)* *))n4 ost losel9 an t*ansa*entl9 to t7e)*

    +stoe*s +ne*stan)n4 an e*et)on of 6al+e.

    Co+et&t&9e En9&)onentC+stoe*s nees a*e e/an)n4 to )nl+e aess to

    )nfo*at)on ata an +lt)e)a se*6)es o6e* ob)le e6)es. T7e9 a*e +n)@+el9

    lae to eet t7ese nees +s)n4 t7e)* sale an talent to *eate t7e ost

    - 1; -

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    oell)n4 se*6)es an to e6elo a*tne*s7)s 7els t7e e/ee t7e)*

    +stoe*s e/etat)ons.

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    *e*+)tent an 7)*)n4. If $eole E/ellene D)6)s)on feels t7at a e*son )ll not be able

    to a+st )nto t7e o*4an)5at)on,s en6)*onent e6en )f 7es7e )s e*fo*)n4 f+nt)onall9

    ell t7e e*son )s *eete. T7e 9na) 4*o+ of eole s7a*)n4 s))la* )n-sets lo6e

    be)n4 )t7 ea7 ot7e* an eet on ot7e* oas)ons )f +nable to eet +*)n4 o*=-7o+*s.

    T7e9 e6en sta9 ba= late elo9ees an be seen *oa)n4 a*o+n t)ll ; at n)47t.

    .2.1.1. '*at Teleno) Loos 7o)?

    Teleno* )s loo=)n4 fo* eole 7o s7a*e )ts 6)s)on an 6al+es an a*e loo=)n4 fo*

    o*e t7an +st a ob. "o+ +st be ent7+s)ast) abo+t 7an4e an =een to 4*o )t7

    Teleno* an s7a*e )n )ts s+ess. "o+ s7o+l be *ea9 to ta=e on ne *esons)b)l)t)es ane6elo ne a9s of o*=)n4. &t Teleno* )t )ll )nte4*ate 9o+* e6eloent )t7 t7e

    e6eloent of t7e b+s)ness. T7)s eans t7at at 7ate6e* le6el 9o+ o*= at 9o+ )ll

    7a6e a =een aa*eness of t7e o6e*all obet)6es of t7e o*4an)5at)on an a lea*

    +ne*stan)n4 of 7o an 7e*e 9o+* ont*)b+t)on a=es a )ffe*ene. Teleno* offe*s an

    )eal lea*n)n4 en6)*onent. T7e fast-7an4)n4 nat+*e of )n+st*9 eans t7at t7e9 a*e

    fo+se on ont)n+o+s lea*n)n4 ala9s loo=)n4 fo* ne a9s to s+o*t oa7 an

    e6elo t7e)* eole. Ult)atel9 t7e*es t7e 7ane to st+9 a 7+4e *an4e of s+bet a*eas

    f*o e6elo)n4 +stoe* *o+ts an se*6)es to a*=et)n4 an 4o6e*nental o*=.

    .2.1.2. !&lls ReA-&)e Jo&n&n Teleno)

    In Teleno* ea7 *ole *e@+)*es se)al)st ab)l)t)es eal)n4 )t7 7an4e at t7)s *ate all

    fo* e*ta)n o*e s=)lls. &n t7*o+47o+t t7e selet)on *oess Teleno* loo=s fo* e6)ene

    t7at al)ants an eonst*ate t7e +ne* ent)one *)t)al s=)lls.

    a. Co-n&3at&on. T7e fle/)b)l)t9 to o+n)ate 7en o6)n4 t7*o+47 )ffe*ent

    en6)*onents )s a*ao+nt. #+ess 7)n4es on t7e ab)l)t9 to ta)lo* st9le tone an

    ontent to s+)t se)f) a+)enes.

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    b. C-stoe) 7o3-s. Its 6)tal t7at elo9ees onstantl9 st*)6e to *o6)e o*l-

    lass +stoe* se*6)e establ)s7)n4 an *eson)n4 fle/)bl9 to e/ee +stoe*

    e/etat)ons.

    . D)&9e fo) Res-lts. Clea* obet)6es an =nole4e to a7)e6e eens on la*)t9

    of t7o+47t. Its )o*tant to a*e ass)onatel9 abo+t *eal)5)n4 t7e)* 4oals

    +ne*stan)n4 7at t7)s *e@+)*es an at)n4 on )t.

    . De9elo+&n !elf an; Ot*e)s. &t Teleno* elo9ees )ll nee to ta=e

    *esons)b)l)t9 fo* t7e)* on e6eloent lea*n f*o e/e*)enes see= an at on

    onst*+t)6e feeba=.

    e. Inno9at&on an; C*ane. T7)s )s an )n+st*9 an a oan9 7)7 t7*)6es on7an4e. Elo9ees )ll nee to be t7e sae eb*a)n4 os)t)6e e6eloents

    an aat)n4 @+)=l9 to e6e*-7an4)n4 )*+stanes an s)t+at)ons as ell as

    4ene*at)n4 )nno6at)6e )eas an sol+t)ons.

    f. 'o)&n >&t* Ot*e)s. &s a 4lobal b+s)ness Teleno* annot f+nt)on on an

    )n)6)+al)st) bas)s. To be s+essf+l )t7 Teleno* elo9ees )ll nee to b+)l

    an e6elo os)t)6e o*=)n4 *elat)ons7)s base on +t+al t*+st ta=)n4 f+ll

    a6anta4e of t7e neto*=)n4 oo*t+n)t)es a6a)lable.

    .2.1.. -al&f&3at&on

    In a)t)on to eonst*at)n4 t7e *)47t )/es of s=)lls an e*sonal @+al)t)es al)ant )ll

    nee t7e *)47t =)n of @+al)f)at)ons. T7e sae a*e )s+sse as +ne*

    a. Te7nolo49. In an9 of t7e follo)n4

    Co+te* #)ene

    Co+te* #9stes

    Co+t)n4

    Const*+t)on

    E-b+s)ness

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    E-oe*e

    Elet*on)s

    En4)nee*)n4

    Ha*a*e

    IT

    Mat7eat)s

    Ot elet*on)s

    $79s)s

    #e)on+to*s

    #ofta*e #9stes

    Te7nolo49

    Teleo+n)at)ons

    b. Coe*)al $os)t)on:

    Ma*=et)n4. In a )s)l)ne 7)7 onta)ne a*=et)n4 o+les.

    >)nane. In an9 e4*ee )s)l)ne. $*ea*e to o*= )n bot7 *eta)l an

    o*o*ate )6)s)ons of #ales.

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    &n9 e*son an a=e 7)s *es+e b9 +s)n4 Teleno* onl)ne CV b+)l)n4 tools.

    Teleno* oes not aet *es+es e/et t7)s onl)ne CV s9ste.

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    toupload your CV to our database.

    a unique CV Tracking Number & assword by email. lease save

    y to all applicable future openings.

    request you to update/edit your earlier submitted cv.

    will be considered for vacancies in Telenor akistan.

    are s#ort listed.

    em or for any queries regarding ecruitment at Telenor akistan

    k here

    For details on Telenor's Career Management Workshop, Please click her

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    http://www.telenor.com.pk/careers/profile.phphttp://www.telenor.com.pk/careers/feedback.phphttp://www.telenor.com.pk/careers/careerManagement.phphttp://www.telenor.com.pk/careers/profile.phphttp://www.telenor.com.pk/careers/feedback.phphttp://www.telenor.com.pk/careers/careerManagement.php
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    .

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    http://www.telenor.com.pk/careers/PassRecovery.phphttp://www.telenor.com.pk/careers/postedJobs.php?JobID=1284http://www.telenor.com.pk/careers/postedJobs.php?JobID=1275http://www.telenor.com.pk/careers/postedJobs.php?JobID=1282http://www.telenor.com.pk/careers/postedJobs.php?JobID=1281http://www.telenor.com.pk/careers/postedJobs.php?JobID=1280http://www.telenor.com.pk/careers/postedJobs.php?JobID=1277http://www.telenor.com.pk/careers/postedJobs.php?JobID=1278http://www.telenor.com.pk/careers/postedJobs.php?JobID=1285http://www.telenor.com.pk/careers/postedJobs.php?JobID=1279http://www.telenor.com.pk/careers/postedJobs.php?JobID=1287http://www.telenor.com.pk/careers/PassRecovery.phphttp://www.telenor.com.pk/careers/postedJobs.php?JobID=1284http://www.telenor.com.pk/careers/postedJobs.php?JobID=1275http://www.telenor.com.pk/careers/postedJobs.php?JobID=1282http://www.telenor.com.pk/careers/postedJobs.php?JobID=1281http://www.telenor.com.pk/careers/postedJobs.php?JobID=1280http://www.telenor.com.pk/careers/postedJobs.php?JobID=1277http://www.telenor.com.pk/careers/postedJobs.php?JobID=1278http://www.telenor.com.pk/careers/postedJobs.php?JobID=1285http://www.telenor.com.pk/careers/postedJobs.php?JobID=1279http://www.telenor.com.pk/careers/postedJobs.php?JobID=1287
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    - 2( -

    Ca)ee)s

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    0uali&ied emale Candidates Are Strongly *ncouraged To Apply

    Only Short'1isted Candidates 2ill /e Contacted

    Assistant $anager % Tra&&ic And %e'(esign

    O#er#iewTo perform ' network $ptimi(ation activities to ac#ieve required)rade of *ervice and +uality of *ervice in t#e region

    %eports To egional ,anager ' lanning & $ptimi(ation-

    2ork 1ocation *out#

    *+perience %e3uired years and above

    4ey %esponsibilities

    Coordination wit# planning & optimi(ation groups for ' re0designing task implementation,anagement of available resources to e1ecute t#e re0designingtask2eekly 2ork order creation of *3CC4 re0dimensioning/ 5*C wise.Analy(e t#e effect & report submission2eekly 2ork order creation of 4 activation/deactivation. Analy(et#e effect & report submission2ork order creation for T6 e1pansion 7band8 comple1 & soft9.

    Analy(e t#e effect & report submissionCoordinate wit# :*ite integration department; to prioriti(e t#e sitewit# #ig# blocking plus take necessary actions for traffic s#aring

    rig#t after t#e new site integrationTraffic s#aring between different layers/cells/sitesAbis e1pansions recommendation wit# concern departmente0#oming coordination & recommendation wit# concerndepartmentAter e1pansion recommendation wit# concern department5*C offloading/ traffic balancing w.r.t to T6 e1pansion < newsites integration'ree(e t#e cluster /site during re0designing activities keeping allstake #olders in loopAnaly(e and benc#mark t#e results of re0designing8 take all stakes#older in lope/ specially respective 5*C personnel to participate inacceptance p#aseNetwork ' design update/ audit

    ,inimi(ing t#e over utili(ed and underutili(ed cells

    *ducation)Pro&essional 0uali&ication=.5! !lectronics>.!lectrical?.Telecom

    Skills re3uired

    =.Negotiation & analytical skills>.%nterpersonal & resentation skills?.)ood communication skills in !nglis# 7bot# verbal & written9@.!1cellent computer knowledge in general and specifically in,icrosoft $ffice products.*ound Bnowledge of )*,/)*/!3)! arc#itecture

    .roect management skillsD.)*, en#anced capacity & coverage featuresE.lanning & optimi(ation tools #ands on e1perience

    Job (ead 1ine >F=F0F0=>

    OT5*%C%"T*%"A

    *#ould be ent#usiastic8 #ardworking and passionate leaderGeads by e1ample8 according to best professional practices3ecision making keeping in view bot# s#ort term as well as longterm company interests in mind

    Aptitude towards meeting t#e deadlines under e1treme conditions

    Ca)ee)s

    - 2 -

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    0uali&ied emale Candidates Are Strongly *ncouraged To Apply

    Only Short'1isted Candidates 2ill /e Contacted

    $anager New /usiness Planning -/anking *+periencePre&erred.

    O#er#iewTo carry out sales planning for financial services products andsecure e1ecution of financial services sales strategy.

    %eports To ,anager *&3 *trategy & lanning-

    2ork 1ocation %slamabad

    *+perience %e3uired,inimum years wit# >0? years e1perience in banking industry in ateam management role

    4ey %esponsibilities

    0 3evelop c#annel penetration strategy and put into e1ecution forfinancial services products.0 3evelop launc# plans and prioriti(e key strategic steps fordistribution c#annel.0 *ecure system development to support financial services sales.0 Coordinate wit# regional resources and secure e1ecution of plans.0 2ork closely wit# financial services segment8 ,arcom and & tosupport financial services business.

    0 3evelop reporting requirements for financial services products andmonitor progress.0 3evelop tactical and strategic moves to increase financial servicessales.0 3evelop strategy for alternate distribution for financial servicessales H weig# pros and cons .0 %mplement and secure e1ecution of banking regulations in t#ec#annel and work in close coordination wit# Tameer 5ank 7acquiredby Telenor9.

    *ducation)Pro&essional 0uali&ication ,5A

    Skills re3uired=. 3ecision ,aking & roblem *olving>. Communication & Analytical *kills?. Team ,anagement

    Job (ead 1ine >F=F0F0=D

    OT5*%C%"T*%"A

    *ome of t#e key performance requirements areI

    )et t#e t#ings done on time t#roug# efficient process compliance *#ow results strategically & operationally. Accountable to ,anager8 *&3 *trategy & lanning for e1ecution oftasks in time8 wit#in budget8 and wit# predefined level of quality.

    &l)at)on *oesses fo* 6a*)o+s os)t)ons a*e )s+sse )n s+ee)n4

    a*a4*a7s

    - 2; -

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    a. Te7nolo49. >o* te7nolo49 os)t)ons )f t7e )n)6)+als eet t7e *)te*)a t7e9

    )ll 7a6e to 4o t7*o+47 t7e s97oet*) tests. If s+essf+l t7e9 )ll *ee)6e

    a lette* )n6)t)n4 t7e to a f)*st *o+n tele7one )nte*6)e. #+essf+l

    al)ants )ll t7en be )n6)te to an assessent ente* )n nea* b9. T7e

    assessent ente* )s ae + of a *an4e of assessent et7os. T7e

    )n)6)+als )ll be )n6)te on t7e e6en)n4 befo*e t7e assessent ent*e to

    o)n 4*a+ates an ana4e*s f*o t7e)* 7osen f+nt)on fo* )nne*. T7)s e6ent

    oes not fo* a*t of t7e assessent ente*. Teleno* )ll t7en tell t7e

    )n)6)+als 7et7e* t7e9 7a6e been s+essf+l )n a atte* of a9s.

    b. Coe*)al $os)t)ons T7e )n)6)+als )ll be as=e soe bas) @+al)f9)n4

    @+est)ons to assess 7et7e* t7e9 eet t7e)* se)f)e *)te*)a. T7e )n)6)+als

    )ll be as=e soe bas) @+al)f9)n4 @+est)ons to assess 7et7e* t7e9 eet

    t7e)* se)f)e *)te*)a. One Teleno* 7as *ee)6e olete fo* t7e9 o+l

    *e6)e al)at)on. #7o+l t7e al)at)on eet t7e)* *e@+)*eents t7e9 )ll

    *ee)6e an ea)l )n6)t)n4 t7e )n)6)+als to olete to on-l)ne s97oet*)

    tests. If s+essf+l t7e )n)6)+als )ll *ee)6e a lette* )n6)t)n4 t7e to a f)*st

    *o+n tele7one )nte*6)e. #+essf+l al)ants a*e t7en )n6)te to t7e

    assessent ente*. &ssessent ente* )s ae + of a *an4e of assessent

    et7os. T7e )n)6)+als )ll be )n6)te on t7e e6en)n4 befo*e t7e

    assessent ente* to o)n 4*a+ates an ana4e*s f*o t7e)* 7osen f+nt)on

    fo* )nne*. T7)s e6ent oes not fo* a*t of t7e assessent ente*. Teleno* )ll

    tell t7e )n)6)+als 7et7e* t7e9 7a6e been s+essf+l )n a atte* of a9s.

    T7e selet)on *oess )sn,t +st abo+t f)n)n4 o+t 7et7e* )t )s *)47t fo* Teleno*

    )t,s also abo+t 7et7e* Teleno* )s *)47t fo* t7e. #o befo*e t7e )n)6)+al al)es )t,s

    o*t7 t7)n=)n4 abo+t 7o t7e)* *efe*enes f)t )t7 Teleno*,s +lt+*e. Teleno* 7as +t

    to4et7e* a s7o*t @+)5 t7at )ll +t t7e )n)6)+al )n t7e s7oes of a Teleno* 4*a+ate. &fte*

    ea7 @+est)on t7e oan9 o+l tell t7e )n)6)+al 7o ell t7e )n)6)+al at)ons

    oa*e to t7e Teleno* a9 an at t7e en t7e )n)6)+al o+l 7a6e a lea*e* )t+*e of

    7o ell t7e9 )47t o*= to4et7e*.

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    .2.1.. 'o) E8+e)&en3e

    Teleno* oes not offe* )n+st*)al laeents o* )nte*ns7)s 7oe6e* t7e*e a*e

    lent9 of ot7e* a9s to 4et an )ns)47t )nto 7at o*=)n4 at Teleno* )s *eall9 l)=e. In t7e

    f)*st lae 6)e of t7e *of)les f*o e/)st)n4 4*a+ates an be seen. T7ese a*e all eole

    7o6e been t7e*e an one )t. T7e )n)6)+als an e/et to be a*t of a sall tea an

    )n an )n+st*9 as fast o6)n4 as t7)s t7e*es not +7 *oo fo* b+*ea+*a9. T7e

    )n)6)+als o+l f)n *oesses an *oe+*es a*e a lot o*e fle/)ble 4)6)n4 t7e

    leea9 to e/*ess t7e)* )eas an s7o +st 7o +7 t7e9 a*e aable of. Teleno* 7as

    f+ll t)e 6aan)es an an )n sto*e a*ee* at7 t7at eans t7e )n)6)+als an @+)=l9

    *o4*ess to #en)o* &6)so* o* &ss)stant Mana4e* os)t)ons.

    .2.1.. Coe)3&al

    Teleno* )s )el9 *eo4n)5e as one of t7e o*l,s to b*ans. Teleno* 7allen4es

    no a*e to en7ane t7e)* *e+tat)on fo* )nno6at)on an a*=et leae*s7) to *)6e t7e

    b+s)ness t7*o+47 t7e e6eloent of t7e)* eole an to a 6al+e to t7e se*6)es t7at t7e

    oan9 *o6)es t7*o+47 t7e )leentat)on of )eas an st*ate4)es. &s a !*a+ate on

    one of t7e)* Coe*)al $*o4*as be )t Ma*=et)n4 >)nane o* o*e *eent #ales

    s7ee t7e )ss+es t7e )n)6)+al o+l ta=le an t7e sol+t)ons t7e )n)6)+al o+l

    el)6e* )ll be oan9-*)t)al to sa9 t7e least. Mo6)n4 f*o one a*ea to t7e ne/t )ll

    4)6e t7e )n)6)+al 6al+able b+s)ness )ns)47ts allo)n4 t7e to see t7e *es+lts of t7e)*

    at)ons )n t7e a9 t7e b+s)ness e6elos t7e se*6)es t7e oan9 )nt*o+es an t7e

    a*=et s7a*e t7e9 4a)n.

    .2.1.. Ma)et&n

    T7e a) of t7e Coe*)al an Ma*=et)n4 )6)s)on )s to en7ane t7e *an4e of

    se*6)es a6a)lable an to ont)n+o+sl9 e6elo ne an )nno6at)6e *o+ts an se*6)es

    fo* t7e oan9 4*o)n4 +stoe* base. T7e)* o6e*all +*ose )s not onl9 to att*at ne

    +stoe*s b+t o*e )o*tantl9 to *eta)n an e6elo t7e)* e/)st)n4 +stoe*s f*o t7e

    - 31 -

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    o*o*ate b+s)ness an ons+e* a*=ets. T7e !*a+ate De6eloent $*o4*a ons)sts

    of fo+* s)/-ont7 laeents )n a selet)on of ea*tents ta)lo*e to 4)6e t7e

    )n)6)+als a/)+ e/os+*e to )ffe*ent a*=et)n4 at)6)t)es. T7e )n)6)+al o+l

    bas)all9 be eal)n4 )n B*an an C7annel Co*e $*o+ts &@+)s)t)on Co*o*ate

    Ma*=et)n4 Coe*)al lann)n4 an st*ate49 o*o*ate a*=et)n4 +stoe*

    e6eloent

    .2.1.F. 7&nan3e

    Teleno* offe*s a f)*st lass oo*t+n)t9 fo* e/et)onal 4*a+ates to la+n7 t7e)*

    f)nan)al a*ee*s )n one of t7e o*l,s ost e/)t)n4 oan)es. T7e )n)6)+al )ll nee

    to be 7a* o*=)n4 ene*4et) an t7*)6e on a 7allen4e. T7e )n)6)+al )ll ons)e*

    7)self to be an o+tstan)n4 o+n)ato* )t7 t7e s7a*est of b+s)ness )ns. T7e

    oan9 loo=s fo* 4*a+ates 7o an see sol+t)ons 7e*e ot7e*s an,t. In *et+*n t7e

    oan9 offe*s t7e 7ane to o*= as a*t of a 9o+n4 *ofess)onal tea s+o*t)n4 a

    *a)l9 e6ol6)n4 b+s)ness. )nan)al $lann)n4

    Coe*)al #+o*t

    >)nan)al &nal9s)s

    - 32 -

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    >)nan)al &o+nt)n4

    Mana4eent &o+nt)n4

    Ta/

    Inte*nal &+)t

    On olet)on of t7e s7ee f)nane 4*a+ates a*e ell lae ell to ta=e

    a6anta4e of t7e eno*o+s oo*t+n)t)es t7at e*)6e f*o Teleno*s os)t)on as t7e 4lobal

    ob)le teleo+n)at)ons leae*.

    .2.1.. !ales

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    4*a+ates.

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    .2.2.1. "*ases of t*e T)a&n&n ")o3ess

    T*a)n)n4 *oess 4ene*all9 enoass as t7*ee a)n 7ases. T7e t*a)n)n4 *oess

    be4)ns )t7 t7eAssessment phase. T7)s 7ase )n6ol6es )ent)f9)n4 t*a)n)n4 nees sett)n4

    t*a)n)n4 obet)6es an e6elo)n4 *)te*)a a4a)nst 7)7 to e6al+ate t7e *es+lts of t7e

    t*a)n)n4 *o4*a. T*a)n)n4 *e@+)*eents a*e ete*)ne b9 on+t)n4 a nee anal9s)s.

    & Need Analysis)s an assessent of an o*4an)5at)on,s t*a)n)n4 a nee t7at )s

    e6eloe b9 ons)e*)n4 o6e*all o*4an)5at)onal *e@+)*eents tas=s asso)ate )t7 a ob

    fo* 7)7 t*a)n)n4 )s neee an t7e e4*ee to 7)7 )n)6)+als a*e able to e*fo*t7ose tas=s effet)6el9.

    T7e ne/t a*t of t7e *oess )s t7e Training Design and Implementation phase.

    T7)s )n6ol6es ete*)n)n4 t*a)n)n4 et7os e6elo)n4 t*a)n)n4 ate*)als an at+all9

    on+t)n4 t7e t*a)n)n4. & ons)e*able ao+nt of t*a)n)n4 )s on+te +s)n4 On-the-Job

    Training methods.

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    ana4e*)al s=)lls fo* +se at t7e s+e*6)so*9 ana4e*)al an e/e+t)6e le6els. O6e*all

    t*a)n)n4 7as os)t)6e )at on bot7 *o+t)6)t9 an elo9ee o*ale.

    Teleno* offe*e t7*ee a)n ate4o*)es )n 7)7 offe*e *o4*as a*e: eae*s7)

    C+lt+*e an Coeten9.

    I. T*e Lea;e)s*&+ Cateo)/.

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    T7)s t7*ee a9 o*=s7o fo* all t7ose )n oan os)t)ons tea7es

    ana4e*s an s+e*6)so*s 7at t7e9 s7o+l be ont*)b+t)n4 to t7ose 7o

    *eo*t to t7e.

    II. T*e C-lt-)e Cateo)/

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    T7)s t*a)n)n4 7els t7e o*4an)5at)on beoe o*e 6)b*ant

    ene*4et) os)t)6e an ot))st). T7)s 7els to )*o6e o*ale )n t7e

    t*oos an *e+e ne4at)6)t9.

    III. T*e Co+eten3/ Cateo)/

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    To enable all l)ne ana4e*s s+e*6)so*s tea leas et to lea an

    fa)l)tate IVC o*=s7os on t7e)* on.

    ..Co;e of Con;-3t

    In 2003 Teleno* establ)s7e a Coe of Con+t o6e*)n4 a b*oa set of et7)al

    )ss+es. T7e Coe of Con+t onst)t+tes t7e bas)s +on 7)7 all o+* ol))es an

    *oe+*es a*e b+)lt.

    Et*&3al Co-n3&l: Base on Teleno*s 6al+es an )ts Coe of Con+t t7e Et7)al

    Co+n)l 7els to ens+*e a 7)47 le6el of et7)al aa*eness at Teleno*. Iss+es *elate toet7)s an t7e *e+tat)on of t7e oan9 a*e )s+sse )n t7e Co+n)l.

    .#."e)fo)an3e $++)a&sal

    E6al+at)n4 e*fo*ane base on t7e +4ents an o)n)ons of s+bo*)nates

    ee*s s+e*6)so*s ot7e* ana4e*s an e6en t7e elo9ees t7esel6es.

    .#.1 7a3to)s t*at Infl-en3e Mot&9at&on % T)anslate Mot&9at&on &nto

    "e)fo)an3e

    - 3; -

    Designing the systemDesigning the system

    Designing the systemDesigning the system

    Performance measurementPerformance measurementand feedbackand feedback

    Performance measurementPerformance measurement

    and feedbackand feedback

    Employee developmentEmployee developmentEmployee developmentEmployee development

    If no improvement,If no improvement,

    make adustmentsmake adustments

    If no improvement,If no improvement,

    make adustmentsmake adustments

    Provide re!ardsProvide re!ards

    for improvementfor improvement

    Provide re!ardsProvide re!ardsfor improvementfor improvement

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    $e*fo*ane e/etat)ons an 4oals

    $e*fo*ane of )nte*eenent ot7e*s

    Elo9ee onf)ene an oeten)es

    &ess to *e@+)*e *eso+*es

    On4o)n4 feeba=

    .#.2 "e)fo)an3e $++)a&sal Met*o;s

    !oal #ett)n4 o* Mana4eent b9 Obet)6es MBO

    M+lt)-Rate* &ssessent o* 380-De4*ee >eeba=

    o*e-C7o)e Rat)n4

    Ran=)n4 Met7os

    o &lte*at)on Ran=)n4

    o $a)*e Coa*)son Ran=)n4

    o >o*e D)st*)b+t)on

    - %0 -

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    Teleno* &*a)sal #9ste

    .#.2.1. Teleno) De9elo+ent ")o3ess

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    .2.1 IVC @ E+lo/ee !-)9e/

    T7e Inte*nal Val+e C*eat)on IVC s+*6e9 )s an ann+al *oess t7at allos

    elo9ees to 6o)e t7e)* o)n)on an ana4e*s to e6elo t7e)* o*4an)5at)on an

    leae*s7). T7e IVC s+*6e9 eas+*es eoles e*et)on of asets )t7)n t7e

    o*4an)5at)on t7at 7as an effet on )nte*nal 6al+e *eat)on an )n t+*n t7e +stoe*s

    e*et)on of t7e oan9. Hoe6e* IVC )s o*e t7an an Elo9ee #at)sfat)on #+*6e9

    o* a Cl)ate #+*6e9. IVC 4oes be9on eas+*)n4 7o sat)sf)e o* S7a9, t7e elo9ees

    a*e an )ent)f)es fato*s so t7at t7ese sat)sf)e elo9ees an be on6e*te )nto *)6e*s

    of b+s)ness s+ess.

    .. Gene)al "ol&3&es

    Teleno* $a=)stan Elo9ee $ol))es a*e )ntene to *eate a *o+t)6e o*=

    en6)*onent 7)7 )ll enable elo9ees to a/))5e t7e)* ont*)b+t)on an

    sat)sfat)on )n t7e Coan9.

    T7ese ol))es establ)s7 la*)t9 an )n*ease 9o+* +ne*stan)n4 of t7e *)47ts an

    obl)4at)ons of an elo9ee o*=)n4 )t7)n t7e Coan9.

    - %2 -

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    Teleno* $a=)stan Elo9ee $ol))es 7a6e been e6eloe ta=)n4 )nto ao+nt t7e

    )n+st*)al no* )n $a=)stan. T7e*efo*e t7e9 a*e base on t7e stana*s 7)7 e/)st )n

    o+tstan)n4 oan)es oe*at)n4 )n t7e o+nt*9.

    LI!T O7 "OLICIE!

    ..1. 7-)t*e) E;-3at&on

    Teleno* $a=)stan at)6el9 eno+*a4es elo9ees to +*s+e *ele6ant f+*t7e*

    e+at)on 7)7 enables 9o+ to lea*n ne s=)lls an a@+)*e ne =nole4e so t7at 9o+

    an T$ an +t+all9 benef)t f*o t7e t*ansfo*at)on t7at lea*n)n4 an =nole4e b*)n4s.

    ..2. G)at-&t/

    !*at+)t9 )s a lon4-te* )nent)6e es)4ne to ot)6ate an eno+*a4e o)tt)n4

    to a lon4-te* a*ee* )n Teleno* $a=)stan.

    It )s aote to *o6)e f)nan)al *el)ef at t7e t)e of *et)*eent o* sea*at)on f*o t7e

    oan9.

    It )s fo* e*anent elo9ees onl9.

    ... Inte)ns*&+

    To ont*)b+te toa*s t7e e6eloent of talente st+ents b9 *o6))n4 t7e t7e

    oo*t+n)t9 fo* )n+st*)al e/os+*e at Teleno* $a=)stan.

    T7e *oess of )nte*ns7) )s to assess an )ent)f9 f+t+*e elo9ees.

    Re3)-&tent of Inte)nees

    #elet)on of )nte*nees )s s))la* to an9 ot7e* *e*+)tent at)6)t9 )n Teleno* $a=)stan.

    $otent)al st+ents a*e selete 6)a t7e sae e*)t base *e*+)tent *oess 7)7 )s

    folloe fo* e*anent elo9ees.

    - %3 -

    http://portal.transitt.telenor.no/servlet/ShowResource?id=247198http://portal.transitt.telenor.no/servlet/ShowResource?id=247109http://portal.transitt.telenor.no/servlet/ShowResource?id=247110&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247198http://portal.transitt.telenor.no/servlet/ShowResource?id=247109http://portal.transitt.telenor.no/servlet/ShowResource?id=247110&view=view_resource
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    ... L&fe Ins-)an3e

    $*o6)e elo9ees )t7 )ns+*ane o6e*a4e so t7at )n t7e e6ent+al)t9 of eat7

    t7e)* fa)l9 )s a*e fo*.

    &ll e*anent elo9ees a*e o6e*e fo* )fe Ins+*ane f*o t7e ate of o)n)n4

    Teleno* $a=)stan.

    ..F. Lon !e)9&3e $>a);s

    Teleno* ent)tles aa*s +on olet)on of t7e n+be* of 9ea*s of se*6)e. )t o+l be )n

    t7e fo* of s7)els o* 4)fts een)n4 +on t7e n+be* of 9ea*s of olet)on.

    ... Mate)n&t/ Lea9e

    To allo feale elo9ees ate*n)t9 lea6e an to eno+*a4e ont)n+)t9 of se*6)e.

    &ll e*anent a**)e feale elo9ees a*e el)4)ble. T7e sa) +st be onf)*e )n

    elo9ent )t7 at least one 9ea* of f+ll t)e ont)n+o+s se*6)e )t7 Teleno* $a=)stan.

    ..1. Me;&3al % Hos+&tal&at&on

    To *o6)e elo9ees an t7e)* fa)l)es )t7 e)al s+o*t an to 7el t7e

    +*)n4 t7e)* t)e of nee.

    El&&b&l&t/

    If t7e sa) )s a f+ll t)e elo9ee t7en elo9ee )s o6e*e alon4 )t7 7)s

    so+se 7)l*en an eenent a*ents no atte* 7at es)4nat)on 7e o* s7e 7a6e.

    Teleno) *as one ene)al&e; *ealt* +ol&3/ >*&3* a++l&es to e9e)/ one &n Teleno) f)oCEO to an en&nee).

    Elo9ees a*e o6e*e o*e7ens)6el9 fo* bot7 O$D an Inat)ent

    Hos)tal)5at)on e/enses.

    - % -

    http://portal.transitt.telenor.no/servlet/ShowResource?id=247114&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247115&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247117http://portal.transitt.telenor.no/servlet/ShowResource?id=247118&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247114&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247115&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247117http://portal.transitt.telenor.no/servlet/ShowResource?id=247118&view=view_resource
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    ..11. Mob&le Conne3t&on an; Han;set $llo>an3e

    & f+ll t)e elo9ee of Teleno* $a=)stan )s *o6)e )t7 a ob)le 7one

    onnet)on +on o)n)n4 Teleno* $a=)stan f*ee of ost fo* off))al +se.

    ..12. Mob&le Conne3t&on fo) 7a&l/ an; 7)&en;s

    $ol)9 )s to *o6)e an oo*t+n)t9 fo* Teleno* elo9ee,s fa)l9 an f*)ens to

    eno9 a ost effet)6e s+bs*)t)on of Teleno* #e*6)es.

    Elo9ees a*e ent)tle fo* t7e soe se)f) oness)ons on ost a) onnet)onsfo* fa)l9 ano* f*)ens fo* onf)*e elo9ees. T7ose se)al onnet)ons a*e )ss+e

    on non oe*)al ta*)ffs.

    In a)t)on e*anent elo9ees a*e ent)tle fo* one *e a) onnet)on f*ee of

    ost e6e* ont7.

    Uon o)n)n4 elo9ees a*e also *o6)e )t7 a 7anset 7)7 )s folloe b9 an

    ann+al 7anset alloane e6e*9 9ea*.

    ..1. "&3 an; D)o+ !e)9&3e fo) 7eales

    $)= an D*o fa)l)t9 )s onl9 fo* feale elo9ees.

    ..1#. ")o9&;ent 7-n;

    &ll e*anent elo9ees a*e el)4)ble fo* *o6)ent f+n an e+t)ons

    *e)b+*seent )s ae as e* stana* *o6)ent f+n *oe+*es.

    - %8 -

    http://portal.transitt.telenor.no/servlet/ShowResource?id=247119&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247120&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247124http://portal.transitt.telenor.no/servlet/ShowResource?id=247125http://portal.transitt.telenor.no/servlet/ShowResource?id=247119&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247120&view=view_resourcehttp://portal.transitt.telenor.no/servlet/ShowResource?id=247124http://portal.transitt.telenor.no/servlet/ShowResource?id=247125
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    ..1. Re3on&e He)oes at 'o) an; In L&fe

    To )ent)f9 *eo4n)5e an *ea* o+tstan)n4 ont*)b+t)ons ae b9 elo9ees

    &t

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    To *e6)e an a+st sala*)es to ens+*e )nte*nal e@+)t9 an to sta9 ab*east of t7e

    a*=et no*s.

    ..1. T)a9el

    To a=e elo9ee,s t*a6el an aooat)on as ofo*table as oss)ble. To

    o+n)ate Teleno* $a=)stan,s 4+)el)ne fo* b+s)ness t*a6el.

    $&) T)a9el

    Teleno* allos t*a6el b9 a)* )f t7e )stane to est)nat)on ton )s ons)e*e too

    fa* o* +nsafe b9 no*al *oa t*a6el. T7)s *efe*s to est)nat)ons 7e*e a)*l)nes oe*ate.

    T7e*e )s a sea*ate ea*tent 7)7 )s totall9 *esons)ble to a=e t*a6ela**an4eents fo* t7e elo9ees 7en *e@+)*es an t7e 7ole *oess )s @+)te ofo*t)n4

    an 7assle f*ee fo* t7e elo9ees

    ..2. 'o)&n Ho-)s

    No)al 'o)&n Ho-)s

    *)a9 0;00 7o+*s 100 7o+*s

    If soebo9 )s *e@+)*e to o*= on ee=ens o* on a nat)onal 7ol)a9 as a a*t of

    7)s7e* no*al o*= t))n4 )n o*e* to =ee t7e b+s)ness oe*at)ons f+nt)onal 2% 7o+*s

    a a9 t7en a s7)ft a**an4eent )s al)e.

    ..21. 'o)&n on Hol&;a/s an; Late !&tt&ns

    Obe3t&9e:To oensate fo* 9o+* o*=)n4 be9on t7e no*al off)e 7o+*s an

    +*)n4 7ol)a9s.

    1. Re)b+*seent fo*

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    1a. El&&b&l&t/:

    &n elo9ee )s ent)tle )f 7es7e o*=s fo* f)6e o* o*e onse+t)6e 7o+*s on an9 4)6en

    7ol)a9.

    1b. Meal Re&b-)seent

    &n elo9ee )s el)4)ble fo* t7e *e)b+*seent of eal e/enses

    - %; -

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    #. En; note

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    . Refe)en3es

    1. .teleno*.o.=

    2. .teleno*.o.=a*ee*s

    3. Teleno*,s B+s)ness Ma4a5)ne

    %. Teleno* $o*tal

    . Teleno* H+an Ca)tal D)6)s)on

    8. Teleno* $eole E/ellene Dea*tent