Acquire new patients with ZocDoc

Keep them around with Chiron

Webinar: Telemedicine Best Practices

Intro to Chiron Health

About Charlie

Charlie KolbCo-founder and VP Business

DevelopmentChiron Health

Charlie is an expert in telemedicine regulations and reimbursement. His

mission is to bring telemedicine to the 21st century one practice at a time

Intro to Dr. Flatt

About Dr. John Flatt

Dr. John FlattLouisiana Child

Neurology

Owner and pediatric neurologist of Louisiana Child Neurology in Covington,

LA. He has a very busy practice with patients ranging from birth to 18 years

of age. Some patients travel up to 3 hours to his physical office for

appointments. The practice is made up of a mixture of acute care to long-term

chronic care management patients.

What is Telemedicine?

Telemedicine allows healthcare providers to evaluate, diagnose, and treat patients over secure video.

Why Offer Video Visits?

1. Generate incremental revenue▶ Convert unpaid patient phone calls into fully billable video

visits▶ Cut no-shows in half

2. Improve clinical outcomes▶ Easier access = better compliance with treatment plans

3. Increase patient satisfaction & retention▶ No time off work, battling traffic, finding parking, and

sitting in a waiting room full of sick people

How can telemedicine be used?

Video visits can be used for most appointments that do not require a physical exam▶ Follow-up visits▶ Minor urgent care▶ Medication adjustments▶ Reviewing lab results▶ Remote chronic disease management

Telemedicine Parity LawProposed Parity Law

▶ 30 states have laws mandating private insurance coverage of telemedicine

▶ 8 states have proposed or pending laws

Reimbursement Landscape

How to get started

How to get started:▶ Define goals & strategy▶ Consider rules, regulations & reimbursement▶ Select a technology partner

What to Look For

1. Ease of UseHow user friendly software is for: providers, staff and

patients.2. Reimbursement

Reimbursement is essential. Choosing a solution with automated eligibility verification simplifies the process.

3. IntegrationEnsure telemedicine fits seamlessly into existing

workflows.4. Security

HIPAA-compliant solution with peer-to-peer connection and encrypted transmission.

Market telemedicine to your patients

▶ Brochures and posters▶ Utilize existing marketing channels▶ Email▶ Website▶ Social media

▶ Educate about the option of video visits▶ Focus on convenience, not technical requirements

Attract new patients & make sure current patients know what you offer

Identify patients that are a good fit

1. How do you determine if a patient is a good candidate for a video visit?▶ Establish clinical protocols▶ What type of insurance? Private/commercial ideal▶ Does patient have equipment and internet access?

2. When you find a good candidate, recommend one for the next appointment.▶ Video visit often covered just like an in-person visit▶ Ineligible patients can pay cash▶ Patient will receive registration email once appointment is scheduled

Integrate into practice workflow

1. Block scheduling▶ Dedicate 1-2 hour time blocks 2-3 days per week to video visits▶ Experiment to see what times/days patients prefer

2. Train practice staff to schedule visits▶ Mimic the normal office workflow▶ Included in Chiron Health onboarding and training

3. Extend office hours▶ Staff doesn’t need to be in the office for check-in▶ Increase appointment volume without increasing overhead

Ensure positive experience

1. Basic tips▶ Make eye contact▶ Find a well lit, quiet room▶ Discourage interruptions & distractions▶ Dress professionally

2. Reference patient medical record▶ Have patient’s chart handy via split screen or in separate browser tab

3. Provide tech support▶ Chiron Health support & chat feature

Why Chiron Health?

1. Chiron Reimbursement Guarantee®

▶ Full private payer reimbursement, guaranteed▶ Insurance eligibility rules engine

2. Seamless integration with athenahealth▶ Schedule video visits exactly like in-person visits▶ We verify your patients’ insurance and check them in

virtually

3. World-class customer support▶ Ensures you and your patients have a phenomenal

telemedicine experience

Questions?

▶ Questions? Request a demo to see how you can offer convenient video visits in your practice.

Visit: www.chironhealth.com