

Ljubljana

Aims of Cities´ Governments

Quality, Scope and Efficiency of Governance, Learning and Doing Business

Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society

Economic Competitiveness for Citizens and SME´s



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Cities´ Gauge for eQuality

• ICT Infrastructure

• ICT Applications in Public Sector

• eSecurity

• eBusiness into Administration

• eLiteracy



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TeleCities Member Cities are ...• Primary Promotors of Well-Being and Health for

their Citizens

• Fit for Change and Adaptation Processes

• Relying on ICT to Meet Their Manifold Obligations• Cooperating Transnationally in Reality and Virtually

... eCities



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Above all …

“Co-operation and Digital Inclusion“

is the Basis

for Promoting a City

on the Way to Knowledge Society.



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TeleCities Major ChallengeeCitizenship

By 2010, eCitizenship and associated new

forms of Urban Governance will be

ensured for all, in all (then) EU countries,

at all levels.



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… the Most Comprehensive ICT Platform for Urban Development in the

EU –

an Indispensable Stepping-Stone for the EU

on the Way to a Universal Information Society

TeleCities



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eVienna



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Vienna - Facts & Figures 1.7 Mio. Inhabitants

70 000 City Administration Staff

9.5 Bill. EUR Budget

100+Departments

250 000 City-owned Appartments

400+ Schools

50+ Swimming/Indoor Pools

50+ Public Libraries



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Vienna - Facts & Figures

26 Hospitals & Homes for the Aged

15 000 Hospital Beds

28 000 Staff

2.2 Bill. EUR Budget

Public Health



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“Decisive are the needs, the wishes and the expectations of the citizens -

how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief Executive

Dr. Ernst Theimer



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Citizen Satisfaction

Strategic Objectives of the City of Vienna

Business Location Promotion

Economic Efficiency



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The Next Generation...

Development of Internet Use

Youth (14 – 19 yrs.) since 1997



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eGovernment The Chances ...

• to offer Quick and Competent Services to Citizens with Easy and Simple Access

• to make Citizens feel not only Very Well Administrated but also Well Informed and Involved

• to make PA and Politics more Transparent and Accessible



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Ressources

Organisation

Awareness

Trust

Critical Success Factors



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Ressources

• eGovernment = New Product/New Channel

• New Product = Need for Investment

• ROI depends on

Investment

Usage

Efficiency



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Organisation

• Deep Re-engineering of Processes of Administration

• now made possible by extensive Use of ICT

• in order to Make Full Use of Organizational Potential of ICT

• Need of Motivation, Training, Supporting Measures

eGov – an Organisational Challenge !



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AwarenessKnow-How - about What?

• Make a Business Case “eGovernment”

• with huge External and

• Internal Marketing & PR Measures

• to Promote the Product and its Customer Value



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eGovernment Vision

• Life Episode Target and Customer Care instead of Department Orientation and Competence Distribution

• Digital Include instead of Digital Divide

• eG 7x24 instead of Office Hours

• No More Demarcation of Space, Time, Organization for Public Administration

• eVienna – eAustria – eEurope



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eGovernment Prime Principle

• Services to be made Available to All on the

Principle of Equality

• as an Additional Way of Interaction

between Citizen and Administration

• under Observance of Legal Requirements



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• Access to Information via Data Base

• Knowledge Management

• Data Warehouse

• Data Mining

• Secure Data Transfer

• Workflow

• Authentification and Identification Systems

Prerequisites (I)



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Prerequisites (II)

• Restructuring of Tasks

• Transformation into Business Processes

• Defined Organisational Links

• Less Interfaces

• Technological and Organisational Interoperability without Media Rupture

• Convergence of Horizontal and Vertical Organisation



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• Expert Employees

• Knowledge on and Use of Ressources

• Virtual Teams

• Empowerment and Self Responsibility

• Management by Objectives

• Management by Trust

Prerequisites (III)



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Lessons Learned

• Complete Customer View

• High-Level Promotor

• Life Situation Promotors

• Start and Grow



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eGovernment

• Start, but Think!

• Not all necessary prerequisites available

• Some legal restrictions still to be lifted

Think – but START!



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The ability to communicate

is a human quality,

which becomes the more indispensable

the better

the technical connections are.


LjubljanaIngrid Götzl, TeleCities & ViennaJune 2002

TeleCitieswww.telecities.org

[email protected]

Brussels, Belgium

TeleCities President

City Of Vienna

www.wien.at

Ingrid [email protected]

TeleCities – Digital Cities Network

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Transcript of TeleCities – Digital Cities Network