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TekSpeech Pro 4 Multi-modal speech directed applications to

maximize productivity in your warehouse

• The business challenge

• Multi-modal solutions

• TekSpeech features

• Hardware options

• Applications

AGENDA

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THE BUSINESS CHALLENGE

4 Source: Zebra Warehousing 2020 Survey

Labor performance/productivity Need to increase orders per hour

Order accuracy 100% error-free orders

Order turnaround time Need to increase percentage of orders delivered on time

Staff turnover Eliminate the 60+ hours of training time required per worker

Resulting Top Four Warehouse Concerns

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How Are Today’s Warehouse Executives

Planning to Address Their Concerns?

Are planning to

deploy wearable

computers

Are planning to

deploy multi-modal

picking solutions –

a 300% increase

from 2015*

5 * Source: Zebra Warehousing 2020 Survey

45% 51%

*Source: 2015 Warehouse Vision Report/Global; Business and Market Intelligence, November 6, 2015; Zebra Technologies

BENEFITS are Driving the Explosive Adoption

of Multi-modal Speech-Directed Solutions

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…a compound annual growth rate of 26.85% per year over five years.

12.4%

2015…

56.2%

2020…

TODAY… BY 2020…

ADOPTION TRIPLES!

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THE SOLUTION

TekSpeech Pro 4: Multi-modal speech-directed solutions

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Address Your Top Concerns in the Warehouse with

TekSpeech Pro 4 Multi-Modal Speech-Directed Solutions

Improves productivity by simplifying the most

complex processes

Improves order turnaround time — workers can

fulfill orders faster due to reduced cycle times

Improves order accuracy due to the ability to

integrate barcode scanning into your speech-

directed solution

Eliminates training time with highly intuitive

applications that provide clear and actionable

direction

How will it help my warehouse workers?

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WHAT IS A MULTI-MODAL

SPEECH-DIRECTED SOLUTION?

The marriage of speech-directed solutions with all the

capabilities of Zebra mobile computers to give your workers

more ways to access, collect more information

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What can your workers do with TekSpeech Pro 4?

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Users can utilize the combination of modes that will maximize task speed and productivity

Scan barcodes to verify

an item pick

Take a picture to

document item damage

View information on the

display, such as a photo

of the product to pick

Hear and respond to

voice prompts

Enter information via

the touchscreen, such

as the quantity picked

Capture RFID tags to

verify an item pick

…All within a single speech-directed workflow

Workers can…

Superior flexibility = superior end user experience

And you only need to create ONE WorkFlow Builder script to handle it all 10

Users Can Choose the Mode They Find Most Efficient

VIEW INSTRUCTIONS

ON SCREEN

SPEECH ONLY

SCAN BARCODES

CAPTURE PHOTOS

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Highly Intuitive Multi-Modal Screens

Easy

workflow

training for

new users

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TekSpeech Pro 4

Speech Processing

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Now today s Generation Speaker-Independent Voice Recognition and Speech Synthesis Engines

MOST ADVANCED VOICE RECOGNITION ENGINE AVAILABLE: SUPERIOR PERFORMANCE, ACCURACY AND FLEXIBILITY

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High quality

speech synthesis

— Human-like voices

with options for male

and female voices,

variable speed, and

variable volume in

multiple languages

Incorporate

multiple languages

in a single prompt

(Zebra only)

Faster — prompts and responses are delivered in near real-time

Continuous speech recognition —

No speaker training is required — TekSpeech Pro is 100% speaker independent. Seasonal and new workers can begin working immediately

Increase the speed of non-relevant words

in a prompt

Faster delivery of the information workers

need to execute a task

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Controllable Text-to-Speech Speed

ONLY FROM ZEBRA!

Shaves seconds off each workflow

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ONLY FROM ZEBRA

Lightning fast

response times

and highest voice

recognition

accuracy

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Creates dynamic vocabularies on the fly

No need to train specific words like

color code, zone names, process types

and equipment type

Worker logs on and states his/her work

zone; the vocabulary for that worker is

created on the fly

Spoken words are compared to a

smaller set of words for faster response

Real-Time Dynamic Vocabulary

TekSpeech Pro 4

Connectivity, Software Components,

Administration

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Support for any backend business system — including WMS

and ERP — with two easy ways to connect

Acts as a bridge (“Protocol

Converter”) for messages

between the Speech Dialogs

and the Host system

Provides exhaustive

log information

Focus on easy integration

and overall performance

CONNECTOR 1 Speech Terminals and Host

talk directly to each other

(listener on Host)

Host system is responsible

for providing traceability

(such as log and debug

information) and overall

performance

DIRECT

CONNECTION 2

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Integrates Easily with Your Existing Applications

Provides a detailed breakdown

of how much time was spent

on each step in the customer’s

speech-directed process —

from pre-processing tasks to

traveling to pick locations,

picking and more

Provides insight into which

features are utilized by

which workers

Allows enterprises to fine tune

applications to further streamline

warehouse processes

Provides visibility into a wealth of

data on every exception:

• When it occurred

• Which worker and the reason,

such as wrong check digit

spoken, missing quantity,

location empty, wrong product

in location and more

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PROVIDES INCREDIBLE INSIGHT INTO YOUR

WAREHOUSE OPERATIONS

Speech Process Analyzer

ACTIVITY BREAKDOWN FEATURE USAGE PROCESS EXCEPTIONS

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PROVIDES INCREDIBLE INSIGHT INTO YOUR

WAREHOUSE OPERATIONS

Provides very detailed

information to assist

all helpdesk levels in

troubleshooting user

issues, including:

• Communication between

user and device

• Host communication

• Debugging information

Visibility into response times

between the client and host

system allow enterprises to

better monitor and manage

the performance of the

speech-enabled process

Provides visibility into how many

lines/items each user is

processing per hour to enable

enterprises to better understand

productivity trends by time of

day, for specific users or different

locations to better manage the

warehouse workforce

Speech Process Analyzer

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TRACE VIEWER AGENT TIMES LINES AND ITEMS PER HOUR

Virtual-reality style visibility and control of any worker’s Zebra Android mobile device

Powerful Remote Control for Training and Support

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Device agnostic:

supervisors can

use any supported

Zebra mobile

computer to

remotely control

other models

Help train new

users and

troubleshoot

problems

Hear prompts and

user responses;

see what’s on

their screen

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MANAGE

CONFIGURATIONS

MANAGE SITES

AND LICENSES

MANAGE DEVICES AND

DEVICE GROUPS

Information on number

of devices, working

status, location, battery

information, etc.

MANAGE USERS

Operator name,

language, TTS volume

and speed, voice

enrollment

TekSpeech Pro 4 Device and Operator Manager makes it easy to manage

your entire Zebra multi-modal speech-directed solution

Easy to Deploy and Manage

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State-of-the-art, rapid application development tool for

multi-modal speech-directed workflows

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TekSpeech Pro 4 Workflow Builder

Efficient Development

of Workflow Apps

Multiple Development

Teams can work concurrently

on a project

Build once — deploy to many

Support for drag-and-drop of

pre-defined objects

Easy integration with host:

Web services + File

communication + TCP/IP

Sockets (OOM)

Simulator and tracer to help

test and debug

Easily include latest

technology with native

control for:

Barcodes 1D-2D (laser, imager,

camera, ring scanner)

RFID G2 - NFC

Picture/video/document capture

Automatic Speech Recognition

(ASR) and Text-to-Speech (TTS)

Audio note capture

Smart Card readers

Easy Deployment and

Management

Deploy apps over multiple

platforms via TSP Device &

Operator Manager (DOM)

Manage your apps, operators,

devices centrally via DOM

Online and offline apps

(define a fall-back scenario

when an offline situation

is detected)

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Software Components

WorkFlow Builder 4 Graphical development environment for building multi-modal speech

workflow apps.

TekSpeech® Pro Client Engine that executes the multi-modal speech dialog scripts using

speech synthesis, speech recognition and host communication.

TekSpeech® Pro App The speech-directed application that manages the workflow itself and

directs users.

TekSpeech® Pro Connector Manages the communications between the TekSpeech Pro App, the

TekSpeech Pro Client on the mobile device and the host system

(WMS/ERP/etc.).

Speech Process Analyzer Platform that captures system use data from the TekSpeech® Pro App

to enable continual improvement of speech-based processes.

TekSpeech® Pro Device

and Operator Manager Enables easy set up and management of devices, system users and

their preferences.

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HS3100 / HS2100 Industrial Noise-Cancelling Headsets

Hardware

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Feather-light

extraordinary

comfort…with all

the features you

need to give your

workers a superior

voice experience

in your most

demanding industrial

environments

Bluetooth HS3100

Just 4 oz./115 g Corded HS2100

Just 3.5 oz./98 g

HS3100 Rugged Bluetooth and

HS2100 Corded HD Voice Headsets

- 30°C

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SNAP-AND-GO

DETACHABLE SWIVEL

MICROPHONE BOOM

No need to purchase a

boom for every headset for

substantial cost-savings

CHOOSE YOUR EAR

PAD STYLE Foam or Leatherette

USER-REPLACEABLE

EAR AND TEMPLE PADS

Easy to replace when

worn out

USER-REPLACEABLE

BOOM WINDSCREEN

Give every user their own windscreen to help prevent the spread of germs

Customizable for Superior Worker Comfort…

REPLACEABLE PADS FOR SUPERIOR HYGIENE …

DETACHABLE BOOM TO MINIMIZE YOUR COSTS.

Over-

the-Head

Behind-

the-Neck

CHOOSE YOUR

HEADBAND STYLE

- 30°C

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COLOR CAN BE APPLIED TO

LINES FOR ADDED EFFECT

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INSTANT PAIRING

Just tap to pair with the WT6000

30 FT./10 M OF FREEDOM

Workers can walk up to 30 ft./10 m

from the host mobile device

15 HOURS OF BATTERY POWER

Ready for the longest shift to protect

productivity — workers never need

to waste time searching for a

replacement battery

HOT-SWAPPABLE BATTERY

Provides continuous operation —

just swap-and-go, no need to re-pair

with the WT6000

EASY BACKROOM BATTERY

MANAGEMENT

Your choice of 2-Slot and 10-Slot

spare battery chargers

HS3100 for Bluetooth Cordless Freedom

COLOR CAN BE APPLIED TO

LINES FOR ADDED EFFECT

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Extreme drop rating-

built to handle those

inevitable drops

Multiple 6 ft./1.8 m

drops to concrete over

the operating

temperature range

IP67 sealing:

dustproof, sprayproof

and waterproof

Impervious to dust and

can handle a hose down

or complete immersion

in water

Ready for

sub-zero

temperatures in the

freezer and outdoors

Corded and cordless

models are rated to

-22° F to 122° F /

-30° C to 50° C

Zebra-only

tumble rating

Reliable operation

after 1,000 tumbles

from 1.6 ft./0.5 m;

simulates real-world

tumbling after a drop

Built to Survive Your Most Challenging Industrial Environments

Zebra’s rugged design helps protect your investment and lower your TCO

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COLOR CAN BE APPLIED TO

LINES FOR ADDED EFFECT

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Higher Audio Clarity

Standard Audio

HD Audio

HD VOICE ON BOTH MODELS

Provides an extra 2.5 octaves

of voice information

Delivers rich, natural sounding voice

SUPERIOR NOISE

CANCELLING TECHNOLOGY

Strips out background noise

Eliminates need to repeat information

RECOGNIZES VOICE NUANCES

Easily handles accents or differences

between hard-to-discern consonants,

such as “v” and “f”

Brings a new level of

accuracy to speech-

directed applications

50 Hz 300 Hz 3400 Hz 7000 Hz

ZEBRA TOTAL WEARABLE SOLUTIONS

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Superior hands-free mobility

Cutting-edge ergonomics

Next-generation

multi-modal applications

Zebra’s signature

rugged design

Superior manageability

Zebra’s Mobility DNA

A new standard in enterprise wearable technology that delivers:

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TekSpeech Pro 4

Best-in-class development tools and speech

recognition engine for multi-modal, speech-

directed applications

WT6000 Wearable Computer

Unparalleled comfort, next generation

platform with Android and Zebra’s

Mobility DNA

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AN ECOSYSTEM THAT SETS A NEW STANDARD IN WEARABLE TECHNOLOGY TO DRIVE PRODUCTIVITY AND ACCURACY TO NEW LEVELS IN THE WAREHOUSE.

RS6000 1D/2D Bluetooth and

RS4000 1D Corded Ring Scanners

Industry’s most advanced, rugged 1D/2D

and 1D ring scanners

RING-STYLE SCANNERS

HS3100 Bluetooth and HS2100

Corded Industrial Headsets

Rugged and feather-light HD voice headsets

HEADSETS

…AND ADD: START WITH THE WT6000…

A perfect blend

of enterprise

class form and

function

What are Total Wearable Solutions?

MULTI-MODAL SPEECH-DIRECTED APPLICATION

Different types of work groups need different types of devices.

That’s why TekSpeech Pro 4 gives you freedom of choice.

DESIGNED FOR ZEBRA’S NEXT-GENERATION WAREHOUSE PORTFOLIO, INCLUDING:

WT6000 Wearable Terminal

TC8000 Touch Computer

HS3100 Bluetooth or HS2100 Corded Rugged Headset

RS6000 Rugged Ring-style Scanner

TC70 Touch Computer

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Your Choice of Mobile Computers

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APPLICATIONS

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End-to-End Warehouse Applications

Ideal in retail, manufacturing, transportation and logistics and healthcare

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Loading

Inventory counting

Quality inspections

Picking

Packing

Receiving

Cross-docking

Put-away

Replenishment

RETAIL MANUFACTURING

TRANSPORTATION

& LOGISTICS HEALTHCARE

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You Get Industry Leading Advanced Technology that

Addresses All of Your Deployment Concerns

TekSpeech Pro 4 is

highly cost-effective …no high deployment costs

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…no more time-consuming and

costly voice template training Most advanced voice recognition technology available

— no voice training is required

…no more complex technical integration

with multiple components and providers

Zebra offers it all, hardware, software,

integration services and the gold standard in

post-deployment support

…no more proprietary, closed

‘point’ single-use systems

TekSpeech 4 Pro is an open solution that runs on mobile

computers that can support many applications and easily

integrate with your existing technologies

…no more lack of visibility into how your

system is working and where to improve

TekSpeech Pro 4 provides rich metrics that reveal

where and how to improve processes

…no more long implementation schedules

TekSpeech Pro 4 provides the tools

required for rapid development of even

the most complex solutions