TechWise TV ThWkhTech Workshop · •Comprehensive voice quality measurements, reporting and...

TechWise TV T h W k hTech WorkshopCisco Unified Communications Management Suite

Jim Whitten Product ManagerJim Whitten – Product Manager

Khurram Hassan – Technical Marketing Engineer

Prem Chandran – Software Engineer

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1Cisco Confidential 1© 2011 Cisco and/or its affiliates. All rights reserved.

Prem Chandran – Software Engineer

Monitoring and Statistics – Power point with screen captures• Phones and Network• Quality of Service

Problem Resolution – Live UOM / USM• Diagnostics• Troubleshooting

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Cost Reduction ProvisionCost Reduction

MonitorOptimize

Service QualityMonitorOptimize

Resource Optimization Diagnose & ResolveAnalyze & Resolve


P i i i MProvisioning ManagerSimplified Deployment and Configuration

Operations ManagerContinuous Monitoring and Fault Management

Service Statistics ManagerHistorical Reporting,

Capacity Planning and Trending

Complete Lifecycle Management

Complete Lifecycle Management

Service MonitorReal Time Voice Quality Monitoring and Alerting


•• Automated UC network cluster Automated UC network cluster discoverydiscovery

• Easy right mouse device action menu

•• RealReal--time fault and performance time fault and performance monitoring of the entire UC networkmonitoring of the entire UC network

•• External event notifications are sent External event notifications are sent by email and SNMP trapsby email and SNMP traps

• Diagnostic view displays main g p ynetwork, cluster, communications manager, or phone statistics and test results on a single portal

•• Impromptu and scheduled diagnostics Impromptu and scheduled diagnostics use the network to test itselfuse the network to test itself

• Comprehensive voice quality measurements, reporting and alerting

Phone based voice quality reports at• Phone based voice quality reports at the end of the call

• Sensor based options include Cisco 1040 and NAM for 60 second update1040 and NAM for 60 second update

• Configurable thresholds for alerting & reports, by CODEC type

• Dial plan configuration for call• Dial plan configuration for call classification

• On demand call type (CDR) reports

O f h b i d d• Out-of-the-box most impacted end point reports


Severity counts critical warning infoAge of fault Severity counts – critical, warning, info

Dynamic fault summary by device group

Simultaneous event list for the l t d bj t b

View device groups in a

navigation tree


selected object above

Acknowledge / annotate / clear / notify / filter

Search for devices and phones

Full event list for selected groupSelect Device Group


p

All clusters – critical, warning, info, acknowledgedAll clusters critical, warning, info, acknowledged

Call usage- attempted / completedShow registration status

Infrastructure device summaryUC application version / events Infrastructure device summaryUC application version / events

Devices registered to CM

R i t ti b d i l

Route list – groups - patterns

Registration by device pool

Devices registered to cluster

CM License StatusCM location summary


SRST association status

Synthetic test summary

Call usage summary

Phone test summary

End to end synthetic test summary Resource utilization summary


•• Identify a potential CPU Pegging Identify a potential CPU Pegging problem on a CM serverproblem on a CM server

•• Look at the threshold exception Look at the threshold exception detail and recommended actiondetail and recommended action

•• Diagnose: Click to the Device Diagnose: Click to the Device DiagnosticDiagnostic VViewiewDiagnostic Diagnostic VViewiew

Check the CPU % utilizationCheck the CPU % utilization

Check the Call summaryCheck the Call summary

Check the CM Service restartsCheck the CM Service restarts

•• Possible actions: Click back to Possible actions: Click back to the Fault Monitor Viewthe Fault Monitor View

Launch the CM Admin page and Launch the CM Admin page and stop nonstop non--essential processesessential processesstop nonstop non--essential processesessential processes

oror

Check all services for any over Check all services for any over 40% and schedule that for restart40% and schedule that for restart


•• Diagnosing a Code Yellow Diagnosing a Code Yellow problem on a CM serverproblem on a CM server

•• Look at the recommended Look at the recommended actionaction

•• Click on Dial Tone testClick on Dial Tone test

•• Run the testRun the test•• Run the testRun the test

•• Click to the Device Click to the Device Diagnostic Diagnostic VViewiew

Check the CPU % utilizationCheck the CPU % utilization

Check the Call summaryCheck the Call summary

Check the Services summaryCheck the Services summary


Phone tests– Call hold– Call forward– Call park

Synthetic tests– Phone Registration– End to End Call– TFTP download

Phone Status Test– IPSLA Ping– Verifies reachabilityp

– Call conference– Call transfer– Call test

– Dial-tone– Emergency call– Message Waiting Indicator

Node to Node testing– Ping and ping path echo– UDP echo

UDP jitt f V IP– UDP jitter for VoIP– Gatekeeper registration delay

Branch Office 1

Campus

PSTN

IP WAN

Branch Office 2OM

Fault notifications System health information– SNMP traps for integration with

SNMP management systems

– Emails with embedded URLs to allow direct link, with object context,

– Sys-APPL& Host-Resources MIBs accessible for OM system resources health and processes status information

to the Alerts and Events view

– Streaming syslogs

– Filters to control the scope of external notifications

– External applications or scripts can monitor OM system itself

external notifications

Web services APIRetrieve OM

SNMP Traps, E-Mails Phone Processes &

Asset tracker SNMP ManagerManager of Managers Outlook

− Retrieve OM monitored phone inventory

Notification Services Web Services API System Health Info MIBs

Syslogs inventory (SOAP)

system status objects


Unified Operations Manager

• Comprehensive IP Phone Activity Report on daily basis that includes

Ph t b t

Phone Inventory

Phone Inventory

Phone movement between Communications Managers or between Switches or between a Switch portsSuspicious IP Phone in the networkDuplicate IP Phone network

Duplicate MAC /IP Address

Phones

Duplicate MAC /IP Address

PhonesExtn Update

Phone Activity R tDuplicate IP Phone network

configurationRemoved Phones IP Phone Audit trail (add, remove, status change)

Suspect PhonesSuspect Phones

Removed Phones

Removed Phones

Reports

c a ge)IP Phone Extension Update

Moved PhonesMoved Phones

f /C Q OS ( f )K-factor (Klirrfaktor) is mean opinion score (MOS) estimator of the endpoint-type defined in ITUstandard P.564

CVTQ is supported from Cisco Unified Communications Manager 4.2 or later versions

Endpoint based call quality – k-factor/CVTQ MOS (end of the call)

Sampling rate is every 8 seconds

Score is sent at the end of the call by using Call Management Records (CMRs)

CVTQ is supported in almost all latest Cisco IP Phones and GW

http://www cisco com/en/US/products/ps6536/products device support tables list htmlhttp://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html


f /C Q OS ( f )K-factor (Klirrfaktor) is mean opinion score (MOS) estimator of the endpoint-type defined in ITUstandard P.564

CVTQ is supported from Cisco Unified Communications Manager 4.2 or later versions

Endpoint based call quality – k-factor/CVTQ MOS (end of the call)

Sampling rate is every 8 seconds

Score is sent at the end of the call by using Call Management Records (CMRs)

CVTQ is supported in almost all latest Cisco IP Phones and GW

http://www cisco com/en/US/products/ps6536/products device support tables list html

Sensor based call quality – r-factor MOS (every 60 seconds)

NAM I NAM II

http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html

802 3 fP E (P Eth t) li t

Cisco 1040 Sensor

• Network Analysis Module: embedded data collection and

NAM I, NAM II, NM-NAM, NAM Appliance

• 802.3afPoE (Power over Ethernet) compliant• Uses ITUG107 R-factor to compute MOS• FCC Class B certified• Supports 100 concurrent RTP streams• Two 10/100 Ethernet interface (one management and one

SPAN port)

• Network Analysis Module: embedded data collection and performance analytics

• NAM modules available in different flavors: CAT6K, 76xx, ISR, and Appliance

• Inbuilt User Interface for troubleshooting and analysis• Rich feature set for Voice quality analysis - RTP and Voice


SPAN port)• Supports CDP (Cisco Discovery Protocol)• Supports external power adaptor

q y ySignaling monitoring

• Scales of simultaneous RTP streams monitored based on platform

Call Metric Sources and Deployment Best PracticesMain Campus

Branch OfficeComm MgrCluster

Voice GW

NAMCisco 1040

SRSTPSTN

Voice GW

Router

Cisco 1040

IP WANNAM

Use CDR/CMR based call quality alerts and reports where real time call quality monitoring is not criticalDeploy NAM in the network based on the form factor and # of simultaneous calls stream needed to be monitoredDeploy Cisco 1040 sensors as close as possible to the Cisco IP Phones


Deploy Cisco 1040 sensors as close as possible to the Cisco IP PhonesDeploy Cisco 1040 for site certification, or tactically to troubleshoot QOS issues

Use case # 1 - Most Impacted End Points for Morning Report

Out-of-the box “Most Impacted Reports” provides visibility into MOS of Top N endpoints with poor voice qualityId tif d i t d i t t t l t lk ti l ti t lk ti i i d i tIdentify endpoints, device types, total talk time, cumulative talk time, impaired minutes, and Avg MOS for snapshot view


Use case # 2 - Specialized Thresholds; Ex: IP Communicator

Groups to isolate Application specific traffic, or Phone models or device types, orCodec orEndpoint range

Threshold violations sent as SNMP TrapsThreshold violations sent as SNMP Traps to Manager of Managers

Operations Manager receives SQ traps from SM


Use case # 3 - Call quality reports for troubleshooting

Caller and calledCaller and called information

Extensive call metrics

Pick data fields in reports for troubleshootingPick data fields in reports for troubleshooting

Call disconnect cause for both directions of the call


Use case # 4 - Call correlation for problem isolation

Call metrics from multiple pCisco 1040 and NAM for the same call

Identify network segment ith ll litwith call quality

degradation for the same call

Co-relate Cisco 1040/NAM stream data with CDR/CMR records


Use case # 5 –Trouble Shooting using CDR reports. Ex: Unable to dial into web conference

Isolate call t i titermination cause per direction for problem isolation

System defined and user defined call category, onnet and offnet

Call Classification

Per cluster dial plan configuration

Includes system defined and user defined call categoriesdefined call categories

Multiple categories for each call e.g. OnNet & Voicemail

C f O OffCall class to identify OnNet or OffNetcalls

Gateway code matching includes gateway endpointgateway endpoint

Route Group(s) pre-populated for Gateway Code configuration

O d d t b d lOn demand report based on several filters including call category, device type, success/failed calls (call termination cause code grouped)


FCS dates• UOM, USM, UPM and the MON bundle - August 5th

• USSM and the Suite bundle - August 25th

Support for Cisco UC 8 6Support for Cisco UC 8.6Multi-customer support (50 customers)

• Unified Operations Manager and Unified Service Monitor

Increased IP device scale (2500 devices)Increased IP device scale (2500 devices)Monitoring enhancements

• Unity Connection cluster group

• Presence server monitoring enhancements

• Voice gateway diagnostics view and PSTN trunk enhancements

• Voice portal monitoring enhancements

• Meeting place enhancements

Provisioning enhancementsg• CIUS, Android phones, E20 and ATA 187 support

• Analog voice gateway VG224, 204 and 202 support

• Additional batch services for UC devices and applications

• New admin features for login control and failed login attempt lockout


• New admin features for login control and failed login attempt lockout

• Performance improvement on wizards

Khurram Hassan / Prem Chandran


• The Cisco corporate site has a wealth of product information including brochures, presentations and datasheets:

www.cisco.com/go/ucmanagementwww.cisco.com/go/ucmanagementwww.cisco.com/go/cupmwww.cisco.com/go/cuomwww.cisco.com/go/cusmwww.cisco.com/go/cussm

• Evaluation copies are available for• Evaluation copies are available for lab trials

http://www.cisco.com/go/marketplace


Thank you.


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