Technology Workshop: Disaster Recovery & Business Continuity

October 27, 2011

Lunch & Learn Webinar

Welcome!

Thank you for joining us today.

In today’s call we’ll talk about what you need to Disaster Recovery and Business Continuity. The call will last approximately 45 minutes

To follow from your office, go to www.ekaru.com / Go to “What’s New” near the bottom of the page. Presentation will open in a browser, click the down arrow in nav bar to advance slides.

© 2011 Ekaru, LLC

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Format

This is a “listen only” voice call.

(Reason, cut down on ambient noise, avoid “call on hold music” – a bit tough though, because I can’t hear you!)

If you have questions, please eMail to info@ekaru.com and we will try to include Q&A at the end of the call – we will be reviewing email live during the call.

Call 978-692-4200 for help.

© 2011 Ekaru, LLC

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Workshop Mission

Help you get more from the technology you already have.

Introduce you to new technologies you need to know about.

© 2011 Ekaru, LLC

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Connecting People with Technology

Technology in Business:

GROW your business

MANAGE your business

PROTECT your business

5 © 2011 Ekaru, LLC

Disaster Recovery and Business Continuity

Today, businesses of all sizes need a data disaster recovery plan, which helps ensure the company will continue operations after experiencing some type of disaster due to:

Power outages

Severe Weather

Natural disaster

Hardware failure

Theft

Employee mistakes

A malicious act from a disgruntled employee or outsider

Loss of key personnel

Supply Chain Disruption

… big disasters and small disasters…

Ask Questions: info@ekaru.com

© 2011 Ekaru, LLC

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Statistics

According to the National Archives and Records Administration in Washington D.C., 93 percent of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster.

According to The Gartner Group, 34% of companies fail to test their tape backups, and of those that do, 77% have found tape back-up failures.

Data recovery services costs range from hundreds to thousands of dollars IF your hard drive can be recovered.

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Disaster Recovery and Business Continuity

Disasters are unlikely, and people tend to “look on the bright side”

Disasters DO occur, large and small.

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Disaster Recovery- How will your business resume operation after the disaster?

Business Continuity – Broader look at how the business will continue to function and make money

Terms often used interchangeably.

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Disaster Recovery and Business Continuity

Planning – Getting Organized

What are the potential threats?

What are the critical business functions? (Location, Technology, Supply Chain, etc?)

Three major areas for consideration:

Personnel

Facilities

Technology

10 © 2011 Ekaru, LLC

Planning – A Big Task

Personnel –

Who are the key personnel?

In the immediate aftermath of 1992’s Hurricane Andrew, he adds, employers� surveys apparently revealed that up to 70 percent of employees who were working on supposedly mission-critical tasks didn’t show up for work.

How will you communicate?

Facilities

Where will you work?

9/11: The World Trade Center had provided more than 20 million square feet of office space, and after Sept. 11th there was only 10 million square feet of office space available in Manhattan

Technology – Focus of today’s discussion

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Data loss stories

Scary Data Loss Stories – TV9

Oklahoma

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Data Loss Horrors…

More Scary Data Loss Stories

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Focus – Information Systems

What happens in the event of a large scale disaster. Is your backup too close to your data?

If your backup is online, how long will it take to download it?

How long will it take to re-load all your applications and data?

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Progression of Data Protection

File based Backup to

Tape

Better media: Tape to Hard Drive

On-Line Backup

Image backup

BDR

Local & On-Line Image Backup

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Ask yourself…

Ask yourself:

How often are my files backed up?

Is my data completely protected?

Have I tested file recovery?

How long will my business be interrupted before I can recover the data?

What cost will I have to incur from site catastrophe?

Is my information protected/encrypted on or off site?

What is your cost of being down for a few hours, days, weeks?

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Data Loss – Possible Threats

File level Disaster

Backup can even be on the same system.

Hard Drive / System Disaster

Backup MUST be external

Site Disaster

Backup MUST be off-site

Regional Disaster

Backup MUST be FAR AWAY off-site

17 © 2011 Ekaru, LLC

Traditional Backup and Restore Process

What’s wrong with the “old way” of doing things? Tape Backups

are a “known evil,” and industry analysts estimate that anywhere

from 40 to 70% of all attempted recoveries from tapes

fail. Why? Consider the tape backup process and the many

points of potential failure that exist throughout:

You need to Install, update, and configure Backup Software, and

determine exactly: 1) what to back up, and 2) when to back up. Are

you sure you're backing up ALL of your critical data, as often as you

should?

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Traditional Backup and Restore Process

You have to manually insert and eject tapes on a daily basis

and physically remove backup tapes to an off-site locations.

Is someone remembering to perform this ritual every day?

In practice, off-site transport is intermittent.

Are you replacing your tape collection every 12 months or so

as the tapes wear out?

Are you considering the security of transporting un-encrypted

tapes?

Are you testing the restore process (tape back to server)

periodically to validate the integrity of your backups?

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Hard Drive vs. Tape

More reliable recovery

Random access to files is faster

Still have problems of:

File-based backup

Offsite transfer, etc.

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Are you taking your backup off site? (FAR away?)

On-Line Backup

Off-site transfer is automatic

Transport is encrypted

“Set it and forget it”

Easy to manage

Look for multiple data centers

Still have problem of file-based system

Recovery time – data is SLOW to download.

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Managed Cloud Backup

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Machine User User Group Storage Used Created Backed Up

LAPTOP-ABC name@biz.com Business Name 16.5 GB / 20 GB (change) (cancel)

03/11/10 3 minutes ago

DESK-QPY name@biz.com Business Name 949.6 MB / 5 GB (change) (cancel)

11/23/09 6 minutes ago

LAPTOP-DEF name@biz.com Business Name 3.9 GB / 5 GB (change) (cancel)

04/13/10 12 minutes ago

DESK-RST name@biz.com Business Name 95.4 MB / 5 GB (change) (cancel)

01/24/09 12 minutes ago

LAPTOP-PTO name@biz.com Business Name 3.1 GB / 5 GB (change) (cancel)

04/25/10 14 minutes ago

LAPTOP-PLW name@biz.com Business Name 41.4 MB / 5 GB (change) (cancel)

04/13/10 17 minutes ago

DESK-FGH name@biz.com Business Name 24.1 MB / 5 GB (change) (cancel)

01/25/11 17 minutes ago

DESK-JKL name@biz.com Business Name 1.7 GB / 5 GB (change) (cancel)

04/25/10 20 minutes ago

Progression of Data Protection

File based Backup to

Tape

Better media: Tape to Hard Drive

On-Line Backup

Image backup

BDR

Local & On-Line Image Backup

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Imaged Based vs File Based

Your data is irreplaceable – you MUST have an up to date backup.

File based backup ensures you get your data back

BETTER – Imaged based backup creates a “clone” of your system – results in faster recovery.

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Recovery Time: Server Crash + File based Backup

Get a new server

Configure on the network, add all user, run updates

Install applications

Restore data

Process will take a minimum of several days.

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Progression of Data Protection

File based Backup to

Tape

Better media: Tape to Hard Drive

On-Line Backup

Image backup

BDR

Local & On-Line Image Backup

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2009 CONFIDENTIAL

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Ekaru Backup and Disaster Recovery

Image-Based

Redundant

Real-Time

Automatic

“Clone” for failover

Hardware Independent Restore

Site disaster recovery

Monitored and Verified

Backup and Disaster Recovery

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Clone of Primary server

Primary Server

2 Remote Clones of Primary server

CONFIDENTIAL

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Recover Individual Files and Folders

corporate server

BDR NAS

Employee deletes a file or directory ; needs recovery

• File and Folder Restores: Immediate Simple Interface Drag and Drop Even recover an individual message in an Exchange MBX

D:\User_Docs\Paul_Home

CONFIDENTIAL

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SERVER CRASHE

S

• “Failover” Recovery Within two hours “Physical to Virtual” All applications in the same state prior to failure No network re-configuration necessary

Snapshots Database

Virtual Machine

(VM)

Onsite NAS

Database

192.168.1.10

Network Backbone

192.168.1.10

Server Crash: “Failover” to Virtual Server on NAS (Physical to Virtual)

CONFIDENTIAL

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NEW Corporate Server

• Restores are: Quick, from Disc Complete, bit-for-bit image Done in One Step Hardware-Independent

Snapshots Database

Virtual Machine

(VM)

Onsite NAS

Database

Network Backbone

192.168.1.10

Virtual Server “De-

commissioned”

192.168.1.10

Server Crash Recovery: Virtual to Physical (V-P) Restore to New Server

CONFIDENTIAL

corporate servers

On-Site NAS Storage

SITE DISASTER: Both server and on-site NAS are unavailable

• Remote Disaster Recovery: Complete Virtual Servers Delivered within 2 Business Days Your data is fully recovered Ready for Virtual-to-Physical Restore to new HW

Site Disaster: NAS, New Virtual Servers, Delivered Anywhere

Backup and Disaster Recovery

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Site Name NAS Server Volume

Last Backup Date /

Schedule

Recovery Points(NAS) Recovery

Point(COLO)

Intra Day Daily Weekly Monthly Last uploaded incremental

SITE - A BDR DOMAIN SERVER

C: 1/25/2011 3:00:00 PM

15 mins.

1/25/2011 2:30:00 PM

1/24/2011 11:55:00 PM

1/21/2011 7:52:00 PM

1/5/2011 7:52:00 PM

Jan 23 2011 11:55PM

D: 1/25/2011 3:00:00 PM

15 mins.

1/25/2011 2:30:00 PM

1/24/2011 11:58:00 PM

1/21/2011 7:59:00 PM

1/5/2011 8:08:00 PM

Jan 23 2011 11:58PM

APPLICATION SERVER

C: 1/25/2011 2:59:00 PM

15 mins.

1/25/2011 3:00:00 PM

1/25/2011 12:00:00 AM

1/21/2011 9:52:00 PM

1/5/2011 9:52:00 PM

Jan 23 2011 11:59PM

D: 1/25/2011 2:59:00 PM

15 mins.

1/25/2011 3:00:00 PM

1/25/2011 12:03:00 AM

1/21/2011 9:55:00 PM

1/5/2011 9:56:00 PM

Jan 24 2011 12:01AM

Progression of Data Protection

File based Backup to Tape

Better media: Tape to Hard Drive

On-Line Backup

Image backup

BDR Local & On-Line Image Backup

34 © 2011 Ekaru, LLC

Summary

Start a Disaster Recovery Business Continuity Plan

What are you protecting against?

Where is your data?

What is your total cost of down time?

How do you minimize risk?

Your analysis will guide your strategy.

35 © 2011 Ekaru, LLC

More Questions?

We love to hear from you! Send us questions/topics for future blog posts or webinars.

If there are any questions that didn’t get answered today, email us at info@ekaru.com or call us at 978-692-4200.

© 2011 Ekaru, LLC

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Thank You!:

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