Yogini Mane 22Pranav Mudras 26Wasim Patel 29Deepal Solanki 40Ulpesh Solanki 41

Group Members

Technology Transformation in Travel and Tourism Industry.

Introduction to Travel and Tourism History of Travel and Tourism Online Tourism and Functional Stakeholders Online Tourism & Travel Services Delivery Process Case Studies Makemytrip.com Yatra.com Tripadvisor.com Coxs and Kings Big International Ezeego.com Technological Developments Advantages and Disadvantages of Online Travel and Tourism Conclusions & Recommendations

Agenda

Introduction to Travel and Tourism

History of Travel and Tourism

Online Tourism and Functional Stakeholders

Airlines

Travel Intermediaries

Hotel Industry

Tourism services Tourist places Transport services Tourist packages Social community Tourist guides User accounts for customers Hotel/Motel/Resort reservations online Various documentary and financial facilities for the travellers and the

tourists Corporate event management Tourism & travel logistic provider Receiving & transfer services. Visiting places information in brief. Students’ study/picnic/vacation tour arrangements. Various programme arrangements services

Online Tourism & Travel Services

Delivery Process

Domestic Tourism Inbound Tourism

Outbound Tourism

Delivery Process

Yatra.comMakemytrip.com

IRCTC.comCoxs and KingsTripadvisor.com

Introduction to Yatra.com

Yatra’s Business Model

Interfacing practiced at Yatra.com

Graphical User Interface (GUI) Appnomic APM Tool-Remote Management Centre (RMC).

What’s so unique about Yatra.com?? Air Fare Calendar Cruise holidays Low-fare alert Hot Deals Holidays The Yatra Care Program Yatra Miles Yatra Travel Guard Insurance

https://www.youtube.com/watch?v=hZ9JDdAC6Hc#t=43

Makemytrip.com MakeMyTrip.com was founded by Deep Kalra.

MakeMyTrip is the largest online travel company in India

and second most visited travel website after IRCTC.

Sells more than 12,000 flight tickets, 1,000 hotel room

nights, and 100 holiday packages every day and attracts

more than 3.5 million unique visitors every month.

Covers more than 50% of all online sales in India

The Business Model and Operation

Products and Services

International and Domestic Flights- Air Tickets

Holiday Packages and Hotels in India as well as International

Domestic - Bus and Rail Tickets

Private Car and Taxi Rentals

MICE (Meetings, Incentives, Conferences & Exhibitions)

B2B and Affiliate Services

Mobile Site & Apps

Makemytrip.com website

Make my trip mobile application

Make my trip mobile application

Technological AnalysisIntegrated Technology Platform

F5 BIG-IP•Local Traffic Manager (LTM)•Application Delivery Controller (ADC)

Web Technologies

MakeMyTrip Clustrix Database

TECHNOLOGY SOLUTIONS

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Introduction to Indian Railway Catering and Tourism Corporation (IRCTC)

Business Model

Functioning of IRCTC

Services of IRCTC

Online Ticketing

Flight Ticketing

Cox And Kings is travel company that traces its history to 1758.

Richard Cox was appointed regimental agent to the Foot Guards.

Cox & Kings is now a privately owned tour company with offices in Australia, United Arab Emirates, United Kingdom, India, the United States of America and Japan.

Its global headquarters are in London.

C&K operates in 19 countries through its Subsidiaries, Branch offices and Representative offices.

Cox and Kings introduced many value added services in its offerings. 

Cox and Kings (CKS) identified revenue sources by introducing new travel packages. 

The other initiatives undertaken by Cox and Kings to make their services more efficient also form a part of this caselet.

Application Centre Management and operations

Visa Processing and Passport Application

Dissemination of Information

Pre Scrutiny of Applications

Visa Processing and Passport Application

Acceptance of Application

Fee Handling

Document Tracking

Quality

Visa Processing and Passport Application

COXS AND KINGS OFFICIAL ONLINE BOOKING SITE

COXS AND KINGS MOBILE APPLICATION

Outbound tourism

Tripadvisor.com

Conclusion