Technology to Accelerate

March 2013

IntroductionTechnology to Accelerate

Introducing élan for clubs to revolutionise your business

• Areas To Be Covered– élan– The énergie Helpdesk– IT migration– Update on daily direct debit collection– Headlines on Clubwise 7.73 and Campaign Manager

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ORA: Realtime Intelligence

• ORA is going to get you hooked!• Anytime anywhere access• Real time sales, membership and net growth• Real time across the énergie group• Tracking target gap numbers and percentages• Tracking sales numbers by brand and club• Tracking sales leaders by brand and club

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• Direct link to your club CCTV anytime and

anywhere

• Simple click and view

• You can use your PC or mobile or tablet

• Can be enhanced to notify you of certain events,

eg vending machine opened, sunbed used, lipo

machine room entered

ClubLive: View your club anytime, anywhere

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• Record all your appointments in one place

• Flexible and easy to use

• Access appointments anytime, anywhere

• At a glance appointment screen

• Keep track of all non member appointments

Club Admin: Club Diary

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Club Admin: Club Diary

Admin

• Easy to use, quick to retrieve

• Customised stock items

• Tracking history of stock checks

• Submit stock check to ordering

• Future – automated link to suppliers

Club Admin: Stock Control

Admin

Club Admin: Stock Control

Admin

• Easy to use, quick to retrieve

• Track history of all issues outstanding in the club

• Review issues signed off

• Managers and owners can track progress

• At a glance issue log

• Sorting in lots of ways

Club Admin: Club Issues Log

Admin

Club Admin: Club Issues Log

Admin

Finance: Business Planning

• Create plans that make sense to you

• Use real time data, easy to setup

• No expert knowledge required

• Forecast income, expenses and projected profit

• Project cash flow

• Generate sales targets

• Project loan repayments

• Dynamic reporting tool

• Anytime anywhere access

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Finance: Business Planning

£€

• Automated management accounts

• Automated VAT returns

• Data for payroll providers

• Direct link to Clubwise sales

• Bank reconciliations

• Save time and money on book keeping fees

• Make informed financial decisions

• Track income and expenditure

• Petty cash accounting

Finance: Club Accounts

£€

• Comprehensive record of all staff details

• Model documents: job descriptions, offer letters,

appraisal, etc

• Induction tracking for new staff

• CRB history

• Details of prospective workers and applicants

• Personal development plans

• Staff training courses and qualifications

• Staff holidays

HR: Staff Management and Development

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HR: Adding Workers

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• Will allow us to get rid of the paper based

system from the current nominated supplier

• All HR documentation will be automated

• Online templates and guidance

• First line support from the énergie Helpdesk

backed up by HR experts

• Significant savings when compared with the

current arrangements

HR: Staff Management and Development

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• Risk assessments

• Automated maintenance schedules

• Accident reporting

• Will allow us to get rid of the paper based

system from the current nominated supplier

• First line support from the énergie Helpdesk

backed up by H&S experts

• Significant savings when compared with the

current arrangements

Health and Safety: H&S Management

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• Simple to use

• Record comments and scores

• Automatically email responses

• Simple analysis tools

• Easy to understand charts

Member Feedback: How are you doing?

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Member Feedback: How are you doing?

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Member Feedback: How are you doing?

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ess

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Member Feedback (01/01/2012 - 31/12-2012)

%

Machines and Floorplans: Machines

• Create floor plans of club and machines inside

• Easy to retrieve details for all your machines

• You don’t have to crawl under running machines

trying to get serial numbers!

• You can email faults directly to suppliers

• Build up a history of the faults for each machine

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Machines and Floorplans: Floorplan

@

Machine and Faults: Recording Faults

@

020 8463 1566

info@energiehelpdesk.com

énergie Helpdesk: What can you expect?

• All callers and visitors are treated with courtesy

and respect

• We will resolve any issues which we can

• We will refer and track any issues which need to

be dealt with by other suppliers

• We will facilitate the communication between

clubs and suppliers

• We aim to answer 95% of calls within 8 seconds

• We aim to resolve 90% of issues on the first call

énergie Helpdesk: What we expect of you?

• Clubs will always act in a courteous, respectful,

reasonable and polite manner

• Clubs will first report an issue directly to the

helpdesk

• Clubs will not buy equipment which would be

provided by one of the technical suppliers

• Clubs will obtain hardware and software from

nominated suppliers

• Clubs will stick to agreed specifications

Helpdesk: When should you call us?

• If you have never reported the issue

• If a supplier has not contacted you

• If you require an update on the issues logged

Call us for:

• IT Issues and Technical Support

• Health and Safety

• HR

• Anything else if you’re not sure who to speak

to in the énergie network

Helpdesk: When should you not call us?

• If you know who you want to speak to, for

example, someone at Head Office – call Head

Office

• If you have logged an issue with the helpdesk

and have a reference number and your

communication is with the supplier – call the

supplier

Helpdesk: Keeping you in control

Abdul would like some help with migrating emails and documentsHe has followed steps 1 to 6 but does not know what to do

His documents are all in one place, he just needs to know how to get it to Sharepoint

11/03/2013 11/:05:02

Farida would like to know how to use the new functions in clubwise

Can you also tell Farida what she needs to do with POS

Helpdesk: Trial period 4th February – 5th March

360 CALLS 5.6 SECS AVG RING 6 MISSED

32 LOGGED AND

OUTSTANDING

124 RESOLVED ON

FIRST CALL

198 LOGGED AND

RESOLVED

Helpdesk: Trial period 4th February – 5th March

89.44% ISSUES RESOLVED

11am and 3pm are busiest periods, try to call outside of these hours

IT Migration: Emails and Documents

• All énergie club domains have moved from

Newteq to Office 365

• Over 1500 email addresses!

• Have you migrated/forwarded your old emails?

• New group and club sites on Office 365 created

to access brand and club documents

• Access your documents anytime, anywhere

• Over 200gb data to move

• Thousands of files and folders

• Call helpdesk

Site Survey: Why?

• Many clubs have been sent a quote for works

but not yet agreed• You need to invest in your IT in order to get the

best out of it• Use the survey to get the right advice • Can you afford not to update?• Get the best tools that are available and insure

yourself against the risks by getting the right

support

Other IT: Newteq, Office 365 and Clubwise

• Newteq desktops are going on 1st April• Have you logged into your new email?• Have you contacted us about emails?• Have you transferred/emailed your

documents to your local computer/usb?• Are you ready to access Clubwise Web?

• Are you ready to use your POS on the browser?• Have you checked your receipt printer is enabled

for POS on the web?

020 8463 1566

info@energiehelpdesk.com

Online Direct Debits: Status Update

• All UK Fit4Less clubs now using the new

process

• Also being trialled at one EFC club

• Prime Fitness intend to roll it out to their clubs in

May

• Detailed question and answer session in the

Fit4Less breakout

• We have decided that from w/c Monday 25th

March we will start to distribute the funds weekly

It’s integrated within ClubWise - no need to learn a new tool or perform lengthy mail merges with third party software

Quickly create, preview and send Email and SMS campaigns at the push of a button

Either use pre-formatted email templates to save valuable time or format your own email campaigns, add pictures, change fonts, add links and change backgrounds

Easily insert mail merge fields for that personal touch and select the target members and prospects you wish to send to.

Review and track the success of your campaign on your Dashboard and quickly see:

The number of delivered and undelivered messages

Open rates

Campaign Manager New Release

1. Create a new text or email campaign quickly and simply, anytime you want

2. Select a new design template or

3. Edit an existing campaign

4. Add images to emails

5. Quickly change font size and colour, insert hyperlinks and merge fields

6. Import external text

7. Preview before sending

8. Select the target market and filter as necessary

9. Send

10. Review in the Dashboard and see successful and opened deliveries

11. No cost for emails – flat rate for text messages

How it works

ClubWise Team challenge cycle from our office in Princes Risborough to the Coast

(100 kilometres)

Watch us go through the pain on our live webcam and help us raise money for Red Nose Day