Technology Survey...A PPublication oof IILTA August 22006 ILTA’s 2006 Technology Survey 89727.2006...

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ILTA’s 2006Technology Survey

89727.2006 technology survey.qxp 8/17/2006 1:17 PM

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locker. In fact, Windows Server 2003 made a huge leap this year as theprimary server OS (63% vs. 39% in 2005), while Netware continued itsslide down in market share among law firms with only 13% indicating it’stheir primary server operating system. Microsoft’s other “bread andbutter” product, Office 2003, also made a big climb to first place as thepreferred word processor and spreadsheet program, with 44% ofrespondents citing usage versus the next most popular choice of OfficeXP (2002) at 39%. Wondering about WordPerfect? A few loyalistsremain, with 5% still using it as their primary keyboard tickling letterwriter. And perhaps Steve Ballmer’s tirades against Linux are paying off?For the first time since we began tracking Linux usage among law firmsin 2000, usage of Linux has dropped 4%, but it still remains significantat 21%. And would you believe it? UNIX, the OS that most figured wouldsurely be dead by now, still hangs on with 9% who haven’t flipped itspower switch off yet. Maybe they forgot it was still back there in theserver room, running without a blue screen of death?

The Devil Wears Prada . . .My Dell Wears Gucci. And VMWare.Dell is still going strong! They command the majority share of desktopPCs (61%) and laptops (55%), and the use of Dell servers continues torise with 38% indicating that they buy Dell for the back room. However,HP/Compaq remains dominant in the server realm with 55%. Relatedto servers, we enhanced our question this year for a very hot technologycalled virtual server software, for which VMWare is king (28% vs. 8%for MS Virtual Server), but don’t count Microsoft out. Both vendorsrecently began making some of their offerings available for free butsupport will cost you. Currently, usage of virtual server technologyamong firms is at 35%, and we suspect this very interesting tool togrow in adoption. Storage area networks (SANs) are another serverroom technology that continues to soar. SANs are now in use by amajority of firms (51%) in order to keep up with their growing storageneeds and uptime requirements.

by Clay Gibney of Woods Rogers PLC

ILTA’s 22006 TTechnology SSurvey

2006 Technology Survey :: 3

We are truly appreciative of the great response by ILTA member firmsto this year’s survey. We received a record number of respondents(491), representing firms with attorney counts ranging from 4 to 4,800.Over 98,000 attorneys and 230,000 total end users are represented bythis data. The majority of responses were received from the UnitedStates (90%), with submissions also coming from firms in Canada(8%), Australia and the United Kingdom. Our respondents representprivate law firms, with a statistically average firm having about 90attorneys and 205 total users, spread among 3 offices. This publicationincludes a section which reports data based on the following sizecategories and percentage of respondents in each:

In this year’s survey, we added more than 15 new questions on topicssuch as PDAs, cost recovery, WAN architecture, online backup software,firewalls and Web filtering. Several questions from prior surveys werealso revised and/or improved. As a result, a few graphs won’t includetrend data because the rephrasing of the question rendered past datairrelevant. Without further ado, and with a nod toward movie titles fromthe past year, let’s look at some highlights and trends.

Fun with Dick and Jane . . .Hilarity Ensues with Microsoft UpgradesIs there ever a year during which firms aren’t working on a major upgradeinvolving Microsoft products? Of course not! For 2006, many firms wereburying their older versions of Windows and Office into Davy Jones’s

Firm Size Number of Users % of RespSmall < 151 38%

Medium 151 - 250 19%Large 251 - 500 20%

Very Large > 500 24%

# of Firms1869198116


:: August 20064

Over the Hedge . . .Where I Want to Send My Old PC!A definite trend has emerged on the replacement of desktop PCs, withfirms squeezing more life out of them. Perhaps this is due to theswiftness of hardware advancements that have outpaced software, orperhaps it’s due to pure economics. In any case there are an increasingnumber of firms that have moved from a three- to four-year replacementcycle or are replacing PCs as needed. Microsoft also seems to recognizethat companies want to prolong life for older computers. In July, theyannounced Windows Fundamentals, which is touted to bring a mixture ofthin client technology with limited local application processing for olderPCs. When it comes to extending the life of laptops, things haven’tchanged much. Those portable work centers tend to get a lot of abuse,and most firms continue to replace them on a three-year cycle. Andeven though portables have gotten more affordable, it’s also interestingto note that the percentage of attorneys who use a laptop computer inplace of a desktop computer hasn’t really changed over the last fewyears. Perhaps this is due in part to the increasing use of PDAs byattorneys who would rather tote a small, light-weight BlackBerry insteadof a leather bag that feels like it carries a brick.

Snakes on a Plane . . .PDAs on the TrainSpeaking of PDAs, more firms than not have decided to limit the extentof their technical support to one PDA platform, thus simplifying PDAsupport and maintenance, which was one of the top five mostfrequently cited annoyances in last year’s survey. And the PDA ofchoice? A BlackBerry, of course, powered by a BlackBerry Enterpriseserver (BES, or BEZ as everyone likes to call them). Just over threequarters of all firms (77%) indicate that they use BlackBerry PDAs andmost of them have a BES.

An Inconvenient Truth . . .Global Budgets Are Getting Warmer!When firms were asked how their capital budgets compared to last year,a majority (53%) indicated that their capital budget increased versusstaying the same (31%) or decreasing (15%). Similarly, IT operatingexpense budgets just tend to grow each year for most firms. There is atrend toward purchasing rather than leasing major expenditures, with60% of firms indicating they buy instead of lease.

My Super-Ex Girlfriend . . .Super Vendors and Annoying VillainsWhen firms were asked to name any vendors that had done anoutstanding job in terms of product quality, support and pricing, severalhave made it a repeat year. At the top of the list: Dell, CDW, HP,Microsoft and Interwoven garnered the most votes. On the villain sideof things, when firms were asked to name their biggest annoyances, thetop two vote getters were related: users’ acceptance of change andmeeting needs for and/or getting participation in training. Last year,spyware and spam were the biggest pests. What a difference a year

can make! Perhaps related to the resistance to change by users, amajority (53%) of firms indicated that they either have implemented orare working on a matter-centric interface to their major informationsystems. A big change!

King Kong vs. Little Man . . .The Impact of Firm SizeWhile ILTA member firms have a significant number of things incommon, there are different challenges posed by firm size. The detailedtables included in this survey provide a rich source of information onhow firms of different sizes are using technology. Here are a few of theways that firms are different, based on size:

Compared to larger firms, smaller firms are:

More likely to have fewer staff per attorney

More likely to not standardize on a replacement cycle for PCs orlaptops

More likely to handle records management in a manual fashion

More likely to buy instead of lease new technology

Less likely to bill clients for copies printed by laser printers

More likely to have users using two different word processingprograms

Compared to smaller firms, larger firms are:

Much more likely to use virtual server software

Much more likely to have attorneys using laptops full-time

More likely to provide financial support of PDAs and have a higheradoption of PDA usage

More likely to have metadata removal software to clean documents,and more likely to have document assembly software to automatedocument creation

More likely to have or be working on a matter-centric interface oftheir systems

Much more likely to have automated IT support, that is, to usespecific tools for software distribution, inventory, remote control ofthe desktop and helpdesk call tracking

Much more likely to use VPN technology or Citrix for remote access

Much more likely to have video conferencing equipment

More likely to have a Nortel or Cisco phone system, and more likelyto have an IP telephony system (VoIP)

Much more likely to have an extranet and a Web-based portal forusers

More likely to offer wireless network connectivity, and more likely tohave a redundant or backup Internet connection

More likely to use a Web filtering technology to block or limitInternet access to harmful content

Much more likely to have a completed business continuity plan

More likely to have increased the capital budget and operatingbudget since last year

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AcknowledgementsWe gratefully acknowledge the time and analytical skills of our author,Clay Gibney. Clay has served as the IT Director at Woods Rogers PLC inRoanoke, Virginia since 1994, and he has been an author or contributorto our technology survey for many years. He can be reached [email protected].

We are thankful to June Ragone and Amy Hauptly of Altman Weil whoassisted in the production of this year’s survey. From preparation of thequestionnaire, to production of the online survey, to the creation of theresultant charts and graphs of the compiled data, the depth andbreadth of their experience made our process much easier and theresults much more professional.

By the NumbersThere are some differences in the deployment of certain technologiesbased on firm size. Beginning on page 15, we’re providng some tablesso you can see how your firm sizes up. The size catergoies are based onnumber of users and are grouped like this:

About ILTAProviding technology solutions to law firms and law departments getsmore complex every day. Connecting with your peers to exchangeideas with those who have “been there, done that” has never beenmore valuable.

For nearly three decades, the International Legal TechnologyAssociation has led the way in sharing knowledge and experience forthose faced with challenges in their firms and legal departments. ILTAmembers come from firms and law departments of all sizes and allareas of practice, all sharing a common need to have access to thelatest information about products and support services that impact thelegal profession.


On Average . . .Every few years, it has been interesting to describe the “average” U.S.law firm in terms of their technology from the survey results. And whilethere’s truly no such thing as an average law firm, for yourentertainment, here’s what it might look like:

It has 90 attorneys and a total of 205 users, spread across threeoffices. Their Microsoft network is running the most current versions ofWindows on their HP servers and their Dell desktops and Dell laptops.They are making use of an HP or EMC SAN, and they are eitherexperimenting with or have started to use the virtual server technology(e.g., VMWare). BlackBerry PDAs are very prevalent, and the firm isfinancially supporting their usage, for which half of the attorneys haveadopted them.

Microsoft Outlook and Word 2003 are two of the firm’s most usedapplications, with Interwoven there to help manage their growingdocument and file collection. They have an interest in working on a newmatter-centric interface to their systems and might have alreadyimplemented one. Elite is used to handle their billing and conflictsearch needs, and Equitrac helps them manage cost recovery, but theyare not billing for pages printed on their laser printers. Their favoritelitigation support tools are Summation, CaseMap and TimeMap.

Remote access to the firm’s systems is important, and the firm employsmore than one solution which includes Citrix, Outlook Web and VPNencryption. Untethered access inside the firm is also important, sowireless networking is available in the office space which includeswireless Internet access to visitors. The Internet is mission-critical forthe firm, and, as a result, they have a backup connection along with aCisco (PIX) firewall to protect the network and a Web filtering system tohelp block other harmful or objectionable content. Speaking of avoidingpotential disasters, the firm is still working on their business continuityplan.

Of course, all of this technology costs money, and the firm finds thattheir expenses keep rising. But keeping current is important, and, as aresult, the firm saw their capital budget grow compared to last year’sbudget. They have also come to favor buying their major purchasesrather than leasing them.

We hope you find this year’s Technology Survey of value. Please be sureto review all of the graphs and tables for complete results.

Firm Size Number of UsersSmall < 151

Medium 151 - 250Large 251 - 500

Very Large > 500

DISCLAIMER This report is designed for use as a general guide and isnot intended to serve as a recommendation or to replace the advice ofexperienced professionals. If expert assistance is desired, the services of acompetent professional should be sought. Neither ILTA nor any author orcontributor shall have liability for any person’s reliance on the content of or anyerrors or omissions in this publication.

COPYRIGHT NOTICE Copyright © ILTA 2006. All rights reserved.Printed in the United States of America. No part of this report may bereproduced in any manner or medium whatsoever without the prior writtenpermission of ILTA. Published by ILTA. c/o Editor, 2450 Louisiana, Suite 400-616,Houston, Texas 77006

ILTA’s Statement of Purpose: ILTA is the premierpeer networking organization providinginformation resources to members in order tomake technology work for the legal profession.


:: August 200666

2%

15%

35%

28%

23%

90%

49%

1%

11%

18%

25%

25%

83%

83%

2%

9%

11%

19%

21%

68%

90%

0% 25% 50% 75% 100%

Other

Unix

Windows NT

Novell Netware

Linux

Windows 2000

Windows 2003

2006

2005

2004

Multiple responses allowed

NOS / OS / Server / NAS - SANWHAT NETWORK OPERATING SYSTEMS DO YOU USE?

2%

12%

22%

64%

0% 25% 50% 75% 100%

Mandrake

Other

SuSe

RedHat

2006

IF YOU USE LINUX, WHAT PRIMARY DISTRO DO YOU USE?

23%

77%

7%

14%

55%

15%

19%

80%

4%

14%

39%

39%

13%

87%

3%

10%

22%

63%

2%

0% 25% 50% 75% 100%

Netware

Windows

Netware 5.x

Other

Netware 6.x

Windows 2000

Windows 2003

200620052004

Windows vs. Netware

WHAT IS YOUR PRIMARY FILE SERVER OPERATING SYSTEM?

4%

31%

64%

4%

35%

60%

5%

38%

56%

0% 25% 50% 75% 100%

IBM

Dell

HP/Compaq

200620052004

WHAT BRAND OF SERVER ARE YOU CURRENTLY BUYING?

6%

39%

55%

0% 25% 50% 75% 100%

N/A

Yes

No

2006

PURCHASE ADDITIONAL WARRANTY/SERVICE EXTENSIONS FOR SERVERS?

8%

8%

18%

65%

0% 25% 50% 75% 100%

VMWare GSX

MS Virtual Server

VMWare ESX

No Virtual Servers

2006

DO YOU USE VIRTUAL SERVER SOFTWARE (e.g., VMWARE)?

37%

35%

45%

42%

44%

51%

0% 25% 50% 75% 100%

Use a NAS?

Use a SAN?200620052004

ARE YOU USING NAS AND/OR SAN SOLUTIONS?(Network Attached Storage vs Storage Area Network Solutions)

3%

3%

2%

9%

2%

9%

8%

3%

2%

5%

8%

3%

12%

10%

4%

4%

5%

6%

6%

8%

11%

56%

0% 25% 50% 75% 100%

Iomega

EMC

Network Appliance

Quantum

Other

Dell

HP/Compaq

No/None

200620052004

WHAT BRAND OF NAS ARE YOU CURRENTLY BUYING?

WHAT BRAND OF SAN ARE YOU CURRENTLY BUYING?

3%

7%

14%

26%

0% 25% 50% 75% 100%

FalconStor

MS Server 2003's SAN tools

Other

None

2006


SAN MANAGEMENT THIRD-PARTY TOOLS

2%

1%

4%

4%

13%

10%

3%

1%

5%

7%

13%

13%

2%

3%

4%

11%

14%

18%

49%

0% 25% 50% 75% 100%

XIOtech

IBM

Dell

Other

HP/Compaq

EMC

No/ None

200620052004



PC / Laptop / Wireless

40%

53%

27%

71%

14%

84%

0% 25% 50% 75% 100%

Windows 2000

Windows XP

200620052004

WHAT PRIMARY DESKTOP PC OPERATING SYSTEM DO YOU USE?

2%

3%

7%

29%

57%

3%

3%

6%

28%

60%

2%

4%

5%

28%

61%

0% 25% 50% 75% 100%

Gateway

Other

IBM

HP/Compaq

Dell

200620052004

WHAT BRAND OF PC ARE YOU CURRENTLY BUYING?

As needed, 19%

Other, 1%

5 years, 9%

3 years, 38%

2 years, 1%

4 years, 32%

HOW OFTEN DO YOU CYCLE/REPLACE YOUR DESKTOP PCS?

7%

14%

79%

0% 25% 50% 75% 100%

Yes

N/A

No

2006

PURCHASE ADDITIONAL WARRANTY/SERVICE EXTENSIONS FOR PCs?

13%

4%

36%

5%

38%

7%

4%

19%

12%

57%

4%

6%

16%

20%

53%

0% 25% 50% 75% 100%

15"LCD

19"CRT

17"CRT

18"+ LCD

17"LCD

200620052004

WHAT TYPE OF DISPLAY DO YOU USE FOR FOR DESKTOP PCS?

30%

61%

48%

0% 25% 50% 75% 100%

2004

2005

2006

YES

DOES YOUR FIRM OFFER WIRELESS CONNECTIVITY

IN YOUR CONFERENCE ROOMS TO VISITORS?

1%

8%

15%

21%

52%

1%

6%

15%

20%

56%

5%

6%

15%

20%

55%

0% 25% 50% 75% 100%

Other

Toshiba

HP/Compaq

IBM

Dell

200620052004

WHAT BRAND OF LAPTOP ARE YOU CURRENTLY BUYING?

Other, 1%As needed, 28%

5 years, 4%

4 years, 15%

3 years, 46%

2 years, 7%HOW OFTEN DO YOU CYCLE/REPLACE YOUR LAPTOPS?

7%

10%

7%

21%

16%

40%

6%

8%

7%

16%

12%

49%

8%

8%

9%

17%

13%

46%

0% 25% 50% 75% 100%

Over 90%

76-90%

51-75%

26-50%

11-25%

10% or less

200620052004

WHAT % OF ATTYS USE LAPTOPS IN PLACE OF PCs

Other, 2%Connect to home networks,

20%

Away from the office, 19%

Select Areas, 20%

Only conference rooms, 41%

Entire Office, 19%

No/None, 30%

DO YOU OFFER WIRELESS NETWORKING AT YOUR FIRM?



:: August 20068

PDAs / Video / Copiers / MFDs

2%

3%

16%

18%

34%

49%

68%

77%

0% 25% 50% 75% 100%

Other

NotifyLink Server

MS Exchange 2003 SP2

GoodLink Server

Pocket PC/Windows Mobile handheld

Palm or Palm compatible handhelds

BlackBerry Enterprise Server

BlackBerry handhelds

2006


USE OF PDA TECHNOLOGIES

47%

52%

0% 25% 50% 75% 100%

Multiple PDA platforms

One PDA platform2006

EXTENT OF TECHNICAL SUPPORT

16%

30%

54%

0% 25% 50% 75% 100%

Yes, some but not all PDAs

Yes, all PDAs

No

2006

ARE PASSWORDS REQUIRED FOR PDAs?

2%

4%

5%

9%

37%

45%

52%

0% 25% 50% 75% 100%

Mapping

Time Entry

Other

Spell Checking

None

Internet Browsing

Attachment Viewing

2006

ADD-ON APPLICATIONS INCLUDED ON PDAs?

Other, 16%4 years or more, 1%

As they break, 55%

3 years, 7%

2 years, 21%1 year, 1%

REPLACEMENT CYCLE FOR PDAs

69%

79%

78%

0% 25% 50% 75% 100%

2004

2005

2006

Yes

FIRM PROVIDE ANY FINANCIAL SUPPORT FOR PDAs?

19%

19%

22%

28%

38%

0% 25% 50% 75% 100%

Pay part of monthly service for PDAs

Pay all of the monthly service for the PDA

Provide a stipend or allowance toward atechnology purchase like a PDA

Other

Fully fund purchase of PDA regardless of cost

2006


FINANCIAL SUPPORT PROVIDED BY YOUR FIRM

37%

54%

58%

0% 25% 50% 75% 100%

2004

2005

2006

WHAT PERCENTAGE OF YOUR ATTORNEYS USE A PDA?

3%

4%

6%

9%

10%

11%

12%

14%

18%

22%

32%

0% 25% 50% 75% 100%

More billable hours

Increased productivity

Reduced need for laptops

Other

Enhanced client service

Ability to work out of office/flexibility

Improved communications (int. and ext.)

Connectivity to the office

Faster response time to clients

Always available to clients

Access to e-mail, contacts, calendar, docs

2006

BENEFITS FROM MOBILE TECHNOLOGY

10%

32%

35%

50%

0% 25% 50% 75% 100%

PRI

IP (Internet)

ISDN

No / N/A

2006

DOES YOUR FIRM HAVE VIDEO CONFERENCING EQUIPMENT?

2%

3%

8%

11%

25%

42%

4%

4%

9%

14%

22%

44%

3%

4%

4%

10%

15%

19%

46%

0% 25% 50% 75% 100%

No primary brand

Sharp

Konica

Other

Ricoh/Savin

Xerox

Canon

200620052004

WHAT IS YOUR FIRM'S PRIMARY BRAND OF PHOTOCOPIER?

68%

84%

86%

0% 25% 50% 75% 100%

2004

2005

2006

Yes

DOES YOUR FIRM USE MULTIFUNCTION / ALL-IN-ONE DEVICES?

1%

2%

6%

13%

14%

27%

2%

3%

11%

12%

17%

34%

2%

3%

14%

14%

14%

17%

36%

0% 25% 50% 75% 100%

Lexmark

Sharp

Other

No / N/A

HP

Xerox

Canon

200620052004

WHAT IS YOUR FIRM'S PRIMARY BRAND OF MULTIFUNCTION /

ALL-IN-ONE DEVICE?





Portals / ISP/ Business Continuity / Contacts

2%

3%

5%

8%

10%

15%

61%

0% 25% 50% 75% 100%

LawPort

Hummingbird

Other

Internally Developed

Interwoven

Microsoft SharePoint

None

2006

IF APPLICABLE, WHAT PORTAL PRODUCT DO YOU USE?


4%

4%

9%

11%

12%

16%

44%

0% 25% 50% 75% 100%

Sprint

Qwest

Cogent

MCI/Worldcom/Uunet

Local ISP

AT&T

Other

2006

WHO IS YOUR FIRM'S PRIMARY INTERNET SERVICE PROVIDER?

11%

38%

50%

10%

36%

54%

7%

37%

56%

0% 25% 50% 75% 100%

No

Yes

Under Development200620052004

DOES YOUR FIRM HAVE A DISASTER RECOVERY

(OR BUSINESS CONTINUITY) PLAN?

57%

62%

65%

0% 25% 50% 75% 100%

2004

2005

2006

Yes

DOES YOUR FIRM HAVE A REDUNDANT

OR BACKUP INTERNET CONNECTION?

3%

12%

13%

73%

0% 25% 50% 75% 100%

CommVault

DoubleTake

Other

No/None

2006

WHAT REPLICATION SOFTWARE DO YOU USE?

3%

9%

11%

12%

14%

61%

0% 25% 50% 75% 100%

EMC's Legato

Other

CommVault

Evault

Computer AssociatesBrightStore ARCserve

Symantec's Veritas

2006

WHAT BACKUP SOFTWARE DOES YOUR FIRM USE IN-HOUSE?


2%

2%

5%

9%

10%

14%

14%

44%

0% 25% 50% 75% 100%

Nokia

Don't Know

Juniper (Netscreen)

WatchGuard

SonicWall

Other

Check Point

Cisco (PIX)

2006

WHAT PRIMARY BRAND OF FIREWALL ROUTER DO YOU USE?

4%

6%

14%

15%

18%

43%

0% 25% 50% 75% 100%

McAfee

Symantec

SurfControl

WebSense

Other

No/None

2006

WHAT WEB FILTERING APPLIANCE/SOFTWARE SYSTEM DO YOU

USE TO BLOCK HARMFUL OR OBJECTIONABLE WEB CONTENT?

1%

1%

3%

4%

5%

86%

0% 25% 50% 75% 100%

LiveVault

AmeriVault

Iron Mountain

Other

Evault

No/None

2006

WHAT ONLINE BACKUP SERVICE PROVIDER DO YOU USE

FOR SOME OR ALL OF YOUR DATA PROTECTION?

2%

2%

2%

3%

2%

4%

3%

8%

10%

7%

10%

8%

31%

40%

2%

2%

2%

4%

4%

5%

4%

6%

11%

9%

11%

7%

30%

47%

1%

1%

1%

3%

3%

4%

6%

7%

8%

10%

11%

11%

31%

43%

0% 25% 50% 75% 100%

Time Matters

Legal Ease/Market Ease

ACT!

Lotus Notes

ContactEase

GroupWise

ProLaw

Custom

Microsoft Access

Elite PDS/Apex

Other

None

InterAction

Outlook

200620052004


WHAT DOES YOUR FIRM USE FOR CONTACT MGT / MARKETING?


:: August 200610

WP / Document Apps / E-Mail / Matter-Centricity

9%

91%

2%

7%

30%

47%

6%

6%

93%

2%

4%

22%

44%

26%

5%

94%

2%

3%

11%

39%

44%

0% 25% 50% 75% 100%

WordPerfect

MS Word

WordPerfect 11/12

WordPerfect 10 orbelow

Word 2000

Word XP

Word 2003

200620052004

MS Word vs. WordPerfect

WHAT IS YOUR FIRM'S PRIMARY WORD PROCESSOR?

15%

12%

13%

0% 25% 50% 75% 100%

2004

2005

2006

Yes

DO MORE THAN 10% OF YOUR USERS ROUTINELY USE A

DIFFERENT WORD PROCESSOR THAN YOUR PRIMARY?

2%

5%

5%

6%

14%

21%

33%

2%

6%

6%

8%

15%

13%

16%

34%

2%

6%

7%

9%

13%

14%

18%

31%

0% 25% 50% 75% 100%

Crowther Consulting

iCreate

Payne Consulting

Other

Softwise

Legal MacPac

None

Custom

200620052004

WHAT MACRO/DOC. TEMPLATE SYSTEM DOES YOUR FIRM USE?

5%

2%

9%

24%

69%

4%

5%

6%

26%

73%

4%

5%

6%

34%

75%

0% 25% 50% 75% 100%

None

iRedline

CompareRite

Built-In Feature

Workshare DeltaView

200620052004


WHAT DOCUMENT COMPARISON TOOLS DOES YOUR FIRM USE?

1%

4%

11%

8%

41%

34%

2%

4%

10%

9%

37%

38%

2%

5%

9%

10%

33%

41%

0% 25% 50% 75% 100%

ProLaw

Other

None

WORLDOX

Hummingbird

Interwoven

200620052004

WHAT DOC. MANAGEMENT SYSTEM DOES YOUR FIRM USE?

8%

12%

12%

18%

25%

26%

0% 25% 50% 75% 100%

Manual/In house

Other

Esquire InnovationsiScrub

None

Payne MetadataAssistant

Workshare

2006


WHAT SOFTWARE DO YOU USE FOR

METADATA CHECKING/REMOVAL?

2%

12%

8%

39%

44%

2%

13%

8%

39%

44%

2%

11%

12%

33%

47%

0% 25% 50% 75% 100%

CAPS

Custom

Other

HotDocs

None

200620052004


WHAT SOFTWARE DO YOU USE FOR AUTOMATED

DOCUMENT ASSEMBLY?

6%

15%

78%

4%

11%

84%

4%

9%

84%

0% 25% 50% 75% 100%

Lotus Notes

GroupWise

Outlook

200620052004

WHAT GROUPWARE / E-MAIL SYSTEM DOES YOUR FIRM USE?

16%

37%

46%

0% 25% 50% 75% 100%

Yes

We are working on this

No

2006

DO YOU WORK IN A MATTER-CENTRIC INTERFACE

VS. AN APPLICATION-CENTRIC DESKTOP?



3%

3%

2%

6%

10%

36%

38%

3%

3%

3%

9%

12%

33%

38%

3%

4%

4%

10%

10%

34%

37%

0% 25% 50% 75% 100%

WPA Fax

eFax

Castelle FaxPress

Other

Omtool LegalFax

None

RightFax

200620052004


WHAT DOES YOUR FIRM USE FOR DESKTOP FAXING?

4%

49%

47%

0% 25% 50% 75% 100%

Other

Content items

Containers only

2006

SCOPE OF RECORDS MANAGEMENT SOFTWARE

Fax / T&B / Conflicts / Docket / Records Mgt

28%

35%

37%

0% 25% 50% 75% 100%

No

Yes, manual routing

Yes, automatic routing

2006

DOES YOUR FIRM HAVE INBOUND NETWORK FAXING?

2%

2%

2%

4%

4%

4%

3%

12%

17%

43%

1%

3%

3%

4%

5%

4%

3%

14%

18%

47%

2%

3%

3%

4%

4%

4%

5%

10%

16%

49%

0% 25% 50% 75% 100%

STI TABS

TMC

Rainmaker

Rippe Kingston

Omega Legal

Juris

ProLaw

Other

CMS.Net

Elite

200620052004

WHAT TIME & BILLING SYSTEM DOES YOUR FIRM USE?

4%

6%

2%

3%

11%

13%

9%

15%

32%

4%

4%

2%

2%

3%

9%

12%

8%

17%

36%

3%

3%

3%

3%

6%

7%

8%

10%

19%

38%

0% 25% 50% 75% 100%

Omega Legal

None / N/A

None/Manual

Juris

ProLaw

Custom

ADERANT/CMS.Net

LegalKEY

Other

Elite

200620052004

WHAT DOES YOUR FIRM USE FOR CONFLICT OF INTEREST MGT?

2%

2%

2%

4%

5%

7%

8%

8%

14%

16%

22%

25%

2%

1%

3%

2%

3%

5%

7%

10%

9%

17%

19%

19%

21%

2%

2%

2%

3%

3%

4%

5%

7%

10%

11%

16%

18%

19%

22%

0% 25% 50% 75% 100%

Omega

LegalEx

Abacus Data Systems

Time Matters

LegalKEY

ADERANT/CMS.Net

MA3000

CPI

Elite Casemanagement

ProLaw

MS Outlook

CompuLaw

Other

None

200620052004

WHAT DOES YOUR FIRM USE FOR DOCKETING

(RULE-BASED CALENDARING)?

6%

2%

4%

5%

4%

12%

9%

12%

17%

24%

4%

2%

5%

4%

5%

13%

9%

12%

18%

25%

2%

3%

4%

4%

4%

5%

9%

12%

14%

17%

28%

0% 25% 50% 75% 100%

Interwoven's RecordManager

ADERANT/CMS.Net

ProLaw

MS Access

Accutrac

MDY FileSurf

Custom

Other

LegalKEY

Elite

None / N/A

200620052004

WHAT SOFTWARE DOES YOUR FIRM USE FOR RECORDS MGT?



:: August 200612

Cost Recovery / LitSup / IP / HR / Network Mgt Tools

2%

3%

5%

8%

5%

11%

6%

7%

8%

9%

10%

7%

19%

29%

33%

31%

35%

39%

43%

70%

3%

3%

5%

8%

3%

12%

7%

8%

6%

6%

10%

14%

24%

29%

34%

37%

42%

46%

47%

73%

4%

4%

4%

5%

5%

6%

6%

6%

7%

7%

8%

13%

17%

24%

27%

35%

39%

41%

47%

49%

69%

0% 25% 50% 75% 100%

Ringtail

Introspect

FolioView s

Litigators Notebook

casecentral.com

Custom/in-house

DTSearch

DB Textw orks

Real Time

Doculex

None/ N/A

iCONECT

Other

Sanction II

MS Access

Concordance

Trial Director

LiveNote

TimeMap

CaseMap

Summation

200620052004

WHAT LITIGATION SUPPORT TOOLS DOES YOUR FIRM USE?

8%

8%

6%

6%

21%

51%

2%

4%

5%

4%

5%

3%

25%

52%

3%

3%

4%

4%

7%

7%

28%

43%

0% 25% 50% 75% 100%

nQueue

Infortext

Other

None/ track manually

None/ don't bill for these expenses

Elite Billback

Control Systems

Equitrac

200420052006

WHAT DO YOU USE FOR COST RECOVERY MANAGEMENT

(e.g., PHOTOCOPY/LONG DISTANCE)?

2%

3%

8%

9%

14%

64%

0% 25% 50% 75% 100%

nQueue

Billback Systems iBillback

Other

Equitrac Printlog

Control Systems Lasertrak

No/None

2006

WHAT DO YOU USE TO BILL/CHARGE CLIENTS

FOR LASER PRINTED DOCUMENTS?

1%

3%

4%

6%

7%

78%

0% 25% 50% 75% 100%

Law Logix

INS Zoom

Immigration Tracker

Immigrant Pro

Other

None/ N/A

2006

WHAT DOES YOUR FIRM USE FOR IMMIGRATION (INS) SOFTWARE?


2%

2%

4%

9%

9%

10%

14%

19%

35%

0% 25% 50% 75% 100%

Worldmark/WorldSuite

LegalStar

ProLaw

Other

IPMaster

PATTSY

None

CPI

N/A

2006

WHAT DOES YOUR FIRM USE FOR INTELLECTUAL

PROPERTY (IP) AND/OR TRADEMARK MANAGEMENT?



6%

3%

7%

16%

15%

42%

6%

3%

6%

17%

15%

48%

2%

2%

3%

4%

6%

8%

16%

16%

44%

0% 25% 50% 75% 100%

Paychex

HR Advantage

UtiliPro

Don't Know

ABRA

MyHRIS

Other

Ceridian

ADP

200620052004

WHAT DOES YOUR FIRM USE FOR HR/PAYROLL SOFTWARE?

2%

3%

10%

12%

8%

15%

17%

21%

19%

20%

41%

1%

3%

9%

7%

10%

16%

19%

25%

19%

2%

31%

39%

2%

4%

7%

8%

11%

12%

16%

21%

21%

22%

32%

35%

0% 25% 50% 75% 100%

Track-It Deploy

Prism Deploy

Veritas WinInstall

None/ N/A

Altiris

Novell ZEN Works

Other

Scripted Setup

MS SMS

MS Group Policies

MS SUS

Norton Ghost

200620052004

WHAT SOFTWARE DISTRIBUTION TOOLS DO YOU USE FOR

AUTOMATING SOFTWARE INSTALLATIONS AND/OR UPDATES?




2%

4%

11%

8%

13%

8%

8%

3%

21%

16%

48%

50%

70%

1%

2%

8%

5%

7%

9%

9%

6%

17%

22%

49%

58%

67%

1%

2%

3%

5%

6%

7%

8%

8%

15%

22%

52%

58%

69%

0% 25% 50% 75% 100%

Novell BorderMgr

Shiva

pcAnywhere

IPass/SecuRemote

NT RAS

GroupWise

Other

GoToMyPC

Web-Based DMS

MS Terminal Server

VPN

Outlook Web Access

Citrix Metaframe

200620052004

WHAT REMOTE ACCESS TECHNOLOGIES DOES YOUR FIRM USE?

Network Mgt Tools / Helpdesk / LD

4%

7%

11%

15%

3%

5%

12%

9%

4%

10%

10%

12%

15%

38%

5%

6%

6%

9%

6%

6%

11%

8%

9%

11%

12%

14%

19%

39%

2%

2%

4%

5%

6%

7%

7%

7%

7%

8%

8%

10%

10%

11%

18%

20%

40%

0% 25% 50% 75% 100%

Scriptlogic Desktop Authority

MS LiveMeeting

Track-It Remote

NetMeeting

None/ N/A

WebEx

pcAnywhere

Dameware

Altiris

ZEN Works

Funk Proxy

Remote Administrator

Other

MS SMS

Citrix Shadow

WinXP Remote Asst

VNC

200620052004

WHAT REMOTE CONTROL SOFTWARE DOES YOUR FIRM USE?


9%

6%

13%

20%

14%

34%

10%

7%

16%

22%

17%

28%

2%

7%

8%

14%

19%

23%

33%

0% 25% 50% 75% 100%

Scriptlogic Desktop Authority

ZEN Works

Altiris

MS SMS

Track-It

Other

None/ N/A

200620052004

WHAT DO YOU USE FOR HARDWARE/SOFTWARE AUDITING

(INVENTORY CONTROL)?


1%

1%

7%

17%

12%

22%

33%

1%

2%

5%

15%

6%

28%

32%

2%

3%

5%

15%

18%

24%

33%

0% 25% 50% 75% 100%

Remedy

Magic

HEAT

Custom/In-House

Other

Track-It

None/ N/A

200620052004

WHAT DOES YOUR FIRM USE FOR HELPDESK

(TROUBLE-TICKET) MANAGEMENT?

3%

6%

10%

9%

33%

29%

3%

8%

7%

9%

25%

38%

5%

8%

8%

9%

34%

37%

0% 25% 50% 75% 100%

Verizon

Qwest

MCI/Worldcom

Sprint

AT&T

Other

200620052004

WHO IS YOUR FIRM'S PRIMARY

LONG DISTANCE SERVICE PROVIDER?

37%

63%

0% 25% 50% 75% 100%

Yes

No2006

IS YOUR FIRM USING UNIFIED OR INTEGRATED MESSAGING

FROM WITHIN YOUR E-MAIL BOX?

4%

5%

12%

21%

28%

31%

0% 25% 50% 75% 100%

Other

Frame Relay

VPN

MPLS

One Office / N/A

Point-to-Point

2006

WHAT WAN ARCHITECTURE IS YOUR FIRM USING?



:: August 200614

2%

4%

7%

8%

10%

18%

22%

27%

33%

36%

52%

61%

0% 25% 50% 75% 100%

Outsourcing

Viruses

Difficulty reconciling invoices from suppliers

Printer Drivers

Roaming Profiles

PDA Maintenance and Repair

Other

Spam

Spyware

Security Updates and Resulting OperationalImpacts

Meeting needs for and/or gettingparticipation in training

User's Acceptance to Change

2006

WHAT IS YOUR FIRM'S BIGGEST ANNOYANCE?

2%

3%

4%

4%

8%

15%

19%

21%

22%

0% 25% 50% 75% 100%

WORLDOX Web

Notes/Domino

Hubbard One

eRoom

Niku/Legal Anywhere/AMS

MS Sharepoint

Other

Custom/In-house

Interwoven WorkSite Web

2006

IF YOU HAVE AN EXTRANET, WHAT PRODUCT ARE YOU USING?

19%

23%

0% 25% 50% 75% 100%

2005

2006Yes

IS YOUR PRIMARY PHONE SYSTEM AN IP-BASED SYSTEM (VoIP)?

Phones / Web / Budget / Vendor Support

2%

5%

7%

7%

10%

11%

10%

20%

31%

2%

4%

7%

7%

9%

11%

12%

18%

31%

0% 25% 50% 75% 100%

Toshiba

Intertel

NEC

Mitel

Other

Siemens / Rolm

Cisco

Avaya

Nortel/Norstar

20062005

WHAT PRIMARY BRAND OF PHONE SYSTEM

DOES YOUR FIRM HAVE?

39%

78%

41%

78%

43%

79%

0% 25% 50% 75% 100%

Firm Extranet?

Firm Intranet? 200620052004

INTRANETS AND EXTRANETS

20%

35%

45%

19%

35%

44%

15%

31%

53%

0% 25% 50% 75% 100%

Decreased

Stayed the same

Increased200620052004

HOW DOES YOUR FIRM'S CAPITAL BUDGET

COMPARE WITH LAST YEAR?

15%

46%

37%

10%

39%

50%

10%

33%

57%

0% 25% 50% 75% 100%

Decreased

Stayed the same

Increased

200620052004

HOW DOES YOUR FIRM'S OPERATING BUDGET

COMPARE WITH LAST YEAR?

11%

31%

57%

11%

29%

58%

2%

12%

27%

60%

0% 25% 50% 75% 100%

Other

Split between leasingand buying

Usually lease

Usually buy

200620052004

FOR MAJOR TECHNOLOGY PURCHASES,

DOES YOUR FIRM USUALLY LEASE OR BUY?

15

16

22

23

25

29

75

85

0 25 50 75 100

Cisco

Postini

InSight

Interwoven (iManage)

Microsoft

HP/Compaq

CDW

Dell

Number of Responses

2006

CAN YOU NAME A VENDOR WHO HAS DONE AN OUTSTANDING

JOB IN TERMS OF PRODUCT QUALITY, SUPPORT, AND PRICING?





NOS Platforms SMALL MEDIUM LARGE VERY LRG Dominant Server SMALL MEDIUM LARGE VERY LRG

Windows 2003 Server 84% 88% 96% 96% HP/Compaq 55% 51% 59% 59%Windows 2000 Server 62% 71% 79% 66% Dell 42% 45% 29% 32%Linux 17% 18% 30% 23% IBM 2% 3% 10% 8%Novell Netware 19% 15% 27% 16% Other 1% 1% 2% 1%Unix 9% 10% 5% 12%Windows NT Server 12% 12% 10% 9% Extend Server Warranty SMALL MEDIUM LARGE VERY LRG

Other 2% 1% 3% 1% No 56% 53% 53% 57%Yes 35% 43% 44% 37%

Primary File/Print NOS SMALL MEDIUM LARGE VERY LRG Not applicable 9% 4% 3% 5%Windows 88% 88% 80% 93%NetWare 12% 12% 20% 7% Use Virtual Server? SMALL MEDIUM LARGE VERY LRG

———————————————————————————————— VMWare ESX 3% 7% 24% 46%Windows 2003 Server 60% 62% 61% 72% No virtual servers 89% 74% 51% 30%Windows 2000 Server 26% 23% 17% 19% VMWare GSX 4% 10% 11% 12%Novell Netware 6.x 10% 10% 17% 4% Microsoft Virtual Server 3% 10% 13% 10%Novell Netware 5.x 2% 1% 2% 3% Other 2% 0% 0% 2%Other 0% 1% 0% 1%Windows NT Server 2% 2% 0% 1% Use a NAS or SAN? SMALL MEDIUM LARGE VERY LRG

Windows XP (peer to peer) 0% 0% 1% 1% Use a NAS? 74% 74% 67% 60%Novell Netware 4.x 1% 1% 1% 0% Use a SAN? 52% 53% 61% 76%

Primary Linux Distro SMALL MEDIUM LARGE VERY LRG NAS Brands SMALL MEDIUM LARGE VERY LRG

RedHat 67% 69% 55% 69% No/none, don't use NAS 65% 61% 56% 38%SuSe 13% 19% 31% 23% HP/Compaq 3% 12% 10% 23%Mandrake 3% 0% 0% 4% EMC 2% 2% 2% 10%Other 17% 13% 14% 4% Dell 10% 8% 3% 10%

Network Appliance 1% 6% 7% 10%Primary Desktop OS SMALL MEDIUM LARGE VERY LRG Other 4% 3% 1% 4%Windows XP 82% 84% 87% 86% IBM 0% 1% 0% 2%Windows 2000 15% 15% 13% 14% Quantum (Snap Server) 7% 1% 14% 2%Linux 1% 1% 0% 0% Iomega 6% 4% 5% 1%Other 1% 0% 0% 0% Xiotech 0% 0% 0% 1%Windows 98 2% 0% 0% 0% Maxtor (MaxAttach) 2% 1% 1% 0%Windows NT 1% 0% 0% 0% Procom Technology 1% 0% 0% 0%

Dominant Laptop SMALL MEDIUM LARGE VERY LRG SAN Brands SMALL MEDIUM LARGE VERY LRG

Dell 61% 57% 48% 50% No/none don't use SAN 50% 46% 50% 50%IBM 11% 19% 21% 34% EMC 16% 17% 18% 21%HP/Compaq 12% 15% 19% 13% HP/Compaq 13% 19% 12% 12%Toshiba 9% 7% 3% 3% Other 9% 6% 12% 11%Gateway 3% 0% 1% 1% XIOtech 1% 2% 1% 3%Other 2% 2% 6% 0% Dell 6% 2% 3% 1%Sony 2% 0% 1% 0% Hitachi 2% 2% 0% 1%Winbook 1% 0% 0% 0% IBM 2% 6% 3% 1%

Brocade Comm. Systems 1% 0% 0% 0%Laptop Use by Attys SMALL MEDIUM LARGE VERY LRG StorageTek 1% 1% 1% 0%Median % 5% 10% 20% 46% Sun 1% 0% 0% 0%Average % 22% 26% 32% 48%

SAN Third-Party Tools SMALL MEDIUM LARGE VERY LRG

Laptop Use by Attys SMALL MEDIUM LARGE VERY LRG None/not applicable 54% 50% 59% 55%10% or less 60% 53% 36% 26% Other 31% 38% 27% 27%26 - 50% 13% 11% 25% 19% Microsoft Server '03 SAN tools 21% 10% 6% 18%51 - 75% 4% 7% 9% 16% FalconStor 1% 8% 10% 6%76 - 90% 4% 8% 6% 14%Over 90% 7% 6% 5% 14% Laptop Replacement SMALL MEDIUM LARGE VERY LRG

11 - 25% 11% 16% 19% 11% Every 3 years 31% 43% 52% 66%Every 2 years 4% 4% 8% 14%As needed/varies 44% 29% 18% 9%Every 4 years 17% 20% 14% 7%Every 5 years 4% 3% 7% 2%Other 0% 1% 0% 2%*MORE THAN ONE RESPONSE WAS ALLOWED

Hardware and Operating Systems


:: August 200616

Dominant PC Brand SMALL MEDIUM LARGE VERY LRG PDA Replacement Cycle SMALL MEDIUM LARGE VERY LRG

Dell 63% 64% 57% 59% 2 years 11% 19% 22% 35%HP/Compaq 27% 21% 35% 31% As they break 69% 63% 45% 35%IBM 2% 9% 4% 7% Other 13% 13% 23% 16%Gateway 3% 1% 1% 3% 3 years 4% 4% 8% 11%Micron 0% 0% 1% 0% 1 year 1% 0% 0% 2%Other 5% 5% 2% 0% 4 years or more 2% 1% 1% 1%

Extend PC Warranty SMALL MEDIUM LARGE VERY LRG PDA Financial Support SMALL MEDIUM LARGE VERY LRG

No 78% 73% 77% 86% Yes 66% 79% 85% 92%Not applicable 14% 14% 16% 11% No 34% 21% 15% 8%Yes 8% 13% 7% 3%

PDA Financial Support SMALL MEDIUM LARGE VERY LRG

PC Replacement Cycle SMALL MEDIUM LARGE VERY LRG Fully fund purchase 47% 51% 46% 45%Every 3 years 29% 33% 43% 54% Other 37% 31% 37% 31%Every 4 years 28% 42% 31% 32% Pay all monthly service 27% 16% 20% 30%As needed/varies 31% 12% 13% 9% Pay part monthly service 18% 24% 25% 29%Every 5 years 10% 10% 12% 3% Provide stipend/allowance 28% 30% 30% 22%Every 2 years 1% 1% 1% 1%Other 1% 2% 0% 1% Attorney PDA Usage SMALL MEDIUM LARGE VERY LRG

Median % 40% 50% 65% 80%Desktop PC Display SMALL MEDIUM LARGE VERY LRG Average % 46% 54% 64% 74%17" LCD flat screen 52% 54% 56% 53%19" LCD flat screen 18% 20% 20% 25% Videoconf. Eqpt SMALL MEDIUM LARGE VERY LRG

17" CRT 19% 15% 18% 9% ISDN 9% 17% 57% 74%19" CRT 7% 2% 2% 9% IP (Internet) 10% 18% 49% 67%15" LCD flat screen 4% 9% 3% 3% PRI 1% 2% 20% 25%20" (or larger) CRT 0% 0% 0% 1% No/not applicable 84% 71% 24% 4%Other 1% 0% 0% 1% Other 1% 2% 0% 2%

PDA Technologies SMALL MEDIUM LARGE VERY LRG Photocopiers SMALL MEDIUM LARGE VERY LRG

BlackBerry 68% 76% 81% 90% Canon 40% 53% 59% 39%BlackBerry Ent. Server 51% 65% 79% 89% Xerox 17% 13% 9% 37%Palm or Palm compatible 54% 48% 49% 44% Ricoh/Savin 17% 15% 15% 9%Pocket PC/Windows Mobile 32% 33% 41% 32% No primary brand / N/A 4% 2% 1% 4%GoodLink Server 8% 18% 29% 26% Other 3% 4% 3% 3%MS Exchange 2003 SP2 10% 19% 16% 24% Sharp 4% 3% 5% 3%Other 2% 2% 1% 3% Danka 0% 0% 1% 2%NotifyLink Server 2% 4% 5% 1% Lanier 1% 0% 3% 2%None/not applicable 1% 0% 0% 0% Konica 6% 3% 2% 1%

Kyocera 2% 3% 0% 1%PDA Technical Support SMALL MEDIUM LARGE VERY LRG Kodak 1% 0% 0% 0%Only one supported 49% 50% 49% 60% Minolta 1% 0% 1% 0%Multiple supported 48% 50% 51% 40% Mita 1% 0% 0% 0%Other 3% 0% 0% 0% Panasonic 1% 0% 0% 0%

Toshiba 3% 2% 0% 0%PDA Passwords SMALL MEDIUM LARGE VERY LRG

Yes, for all 20% 26% 30% 51% MFD Equipment? SMALL MEDIUM LARGE VERY LRG

No 67% 53% 53% 35% Yes 80% 90% 89% 90%Yes, for some, but not all 13% 21% 17% 14% No 20% 10% 11% 10%

PDA Add-On Apps SMALL MEDIUM LARGE VERY LRG MFD Device SMALL MEDIUM LARGE VERY LRG

Attachment viewing 46% 56% 56% 60% Canon 30% 45% 47% 29%Internet browsing 36% 45% 49% 57% Xerox 14% 13% 10% 28%None 47% 32% 37% 29% HP 10% 14% 16% 19%Spell checking 7% 8% 10% 11% No/not applicable 20% 10% 11% 10%Other 2% 2% 4% 7% Other 17% 12% 10% 6%Time entry 3% 3% 4% 6% Lexmark 1% 2% 1% 5%Mapping 2% 2% 3% 3% Sharp 4% 2% 3% 2%Disbursement tracking 1% 2% 2% 2% Brother 3% 1% 1% 0%

Dell 1% 0% 0% 0%*MORE THAN ONE RESPONSE WAS ALLOWED

Hardware Continued



Primary Word Proc. SMALL MEDIUM LARGE VERY LRG Doc. Comparison SMALL MEDIUM LARGE VERY LRG

MS Word 91% 94% 97% 99% CompareRite 33% 19% 34% 29%WordPerfect 9% 6% 3% 1% Workshare DeltaView 20% 22% 15% 29%———————————————————————————————— iRedline 20% 16% 22% 22%Word 2003 40% 38% 48% 50% Built-in word proc. feature 13% 15% 10% 16%Word XP (2002) 39% 40% 37% 39% DocuComp 23% 44% 24% 16%Word 2000 11% 14% 12% 9% SpeedLegal 14% 19% 13% 12%Other 2% 2% 0% 1% None/not applicable 11% 5% 6% 7%WordPerfect 10 or below 4% 3% 3% 1% Other 2% 0% 3% 1%WordPerfect 11 2% 1% 0% 0% Workshare Synergy 1% 1% 0% 1%WordPerfect 12 3% 1% 0% 0%

Groupware Package SMALL MEDIUM LARGE VERY LRG

% of firms using a SMALL MEDIUM LARGE VERY LRG Outlook 82% 87% 84% 84%different word processor 80% 85% 95% 95% Lotus Notes 3% 0% 2% 12%at least 10% of the time GroupWise 12% 9% 12% 3%

None/not applicable 1% 4% 1% 0%Metadata Checking/Rem. SMALL MEDIUM LARGE VERY LRG Other 1% 0% 1% 0%Payne Metadata Asst. 21% 15% 29% 37% Time Matters 2% 0% 0% 0%Workshare 17% 30% 33% 33%Esquire Innov. iScrub 12% 13% 11% 14% Matter-Centric Interface SMALL MEDIUM LARGE VERY LRG

Manual/in-house macros 8% 8% 7% 8% We are working on this 23% 44% 51% 44%Other 12% 14% 16% 6% No 63% 44% 36% 29%None/not applicable 32% 22% 6% 4% Yes 14% 11% 12% 27%

Other 0% 0% 1% 0%Doc. Assembly SMALL MEDIUM LARGE VERY LRG

HotDocs 20% 24% 47% 51% Contact Mgt / Mktng SMALL MEDIUM LARGE VERY LRG

None/not applicable 61% 58% 34% 28% InterAction 7% 22% 40% 67%Custom/developed in-house 10% 10% 15% 11% Outlook 48% 47% 40% 34%WinDraft 5% 14% 6% 8% Custom/developed in-house 4% 10% 7% 9%Other 9% 7% 3% 6% Elite PDS / Apex 9% 9% 14% 9%GhostFill 1% 1% 1% 3% Lotus Notes 2% 0% 2% 6%Microsystems D3 0% 3% 2% 2% Other 10% 5% 3% 5%ThinkDocs 0% 1% 0% 2% None/not applicable 17% 14% 5% 3%CAPS 1% 2% 5% 1% Aptus 1% 1% 0% 3%ProDoc 2% 0% 2% 0% Legal Ease/Market Ease 0% 3% 2% 2%

Microsoft Access DB 11% 10% 10% 2%Doc. Management SMALL MEDIUM LARGE VERY LRG ACT! 1% 2% 1% 1%Interwoven 28% 46% 47% 52% ContactEase 1% 4% 9% 1%Hummingbird 27% 31% 38% 41% Goldmine 2% 1% 0% 1%Other 4% 1% 1% 3% GroupWise 5% 4% 4% 1%None/not applicable 14% 8% 7% 2% ProLaw 11% 2% 4% 1%WORLDOX 17% 10% 5% 2% KI Systems 1% 1% 1% 0%NetDocuments 0% 0% 1% 1% Law Office Accelerator 1% 0% 2% 0%GroupWise 2% 2% 1% 0% Legal Files 1% 0% 0% 0%Lotus Domino Docs 1% 0% 0% 0% Time Matters 3% 1% 1% 0%Microsoft SharePoint 0% 1% 0% 0% Versys Corp. 1% 1% 0% 0%ProLaw 5% 1% 0% 0%Time Matters 1% 0% 0% 0% Time and Billing SMALL MEDIUM LARGE VERY LRG

Elite 37% 54% 57% 59%Macro/Template Pkg. SMALL MEDIUM LARGE VERY LRG CMS.Net 5% 15% 26% 28%Custom/developed in-house 36% 27% 31% 26% Other 5% 7% 6% 3%Legal MacPac 4% 13% 21% 24% TMC 1% 4% 3% 3%Payne Consulting 5% 7% 6% 10% Rippe Kingston 6% 4% 2% 3%None/not applicable 30% 14% 9% 9% Custom/developed in-house 1% 0% 0% 1%iCreate 4% 10% 4% 8% Javelan 1% 1% 1% 1%Softwise MacroSuite 4% 4% 7% 8% None/not applicable 1% 0% 1% 1%Other 8% 4% 7% 6% WSI 1% 0% 0% 1%Softwise (Innova) 2% 16% 10% 6% ASA Pyramid 1% 0% 0% 0%Crowther Consulting 4% 1% 0% 2% Juris 9% 3% 0% 0%KI Systems 1% 1% 3% 1% Omega Legal 8% 4% 0% 0%KKL Software 0% 1% 1% 1% Orion 3% 0% 0% 0%Word Tricks 2% 0% 0% 0% Prolaw 11% 3% 1% 0%

ProVantage (formerly CSS) 1% 1% 0% 0%Rainmaker (Computrac) 5% 1% 3% 0%STI TABS 5% 0% 0% 0%Versys 2% 1% 0% 0%*MORE THAN ONE RESPONSE WAS ALLOWED

Software / Applications


:: August 200618

Records Management SMALL MEDIUM LARGE VERY LRG Docket SMALL MEDIUM LARGE VERY LRG

LegalKEY 3% 7% 14% 35% CompuLaw 11% 14% 12% 35%Elite 9% 19% 31% 15% CPI 2% 3% 8% 17%MDY FileSurf 1% 3% 7% 10% MA3000 0% 1% 4% 16%Accutrac 2% 2% 3% 8% Microsoft Outlook 15% 24% 14% 14%Custom/developed in-house 11% 11% 7% 7% None/not applicable 29% 27% 18% 13%None/not applicable 30% 26% 12% 5% Other 15% 16% 16% 13%Other 11% 9% 5% 5% ProLaw 14% 7% 10% 10%ADERANT/CMS.Net 1% 3% 8% 3% LegalKEY 0% 1% 4% 8%Interw oven's RecordsManager 2% 1% 1% 3% ADERANT/CMS.Net 1% 1% 7% 7%Legal Trax 0% 0% 3% 3% Elite Case Management 10% 9% 13% 7%Manually track on paper 14% 11% 2% 3% Law Bulletin 1% 0% 1% 4%Tower Software 0% 0% 0% 2% BEC's Docket Admin. 1% 1% 2% 2%Hummingbird's Enterprise 1% 0% 0% 1% Elite Law Manager 0% 0% 1% 1%Microsoft Access 7% 4% 4% 1% LegalEx 2% 4% 0% 1%ProLaw 7% 2% 2% 1% Synaptec Lawbase 1% 1% 0% 1%Software Intelligence 0% 0% 0% 1% Time Matters 3% 4% 5% 1%Omega Legal 2% 1% 0% 0% Abacus Data Systems, Inc. 4% 0% 4% 0%Versys 1% 0% 0% 0% Juris 1% 0% 0% 0%

Legal Files 1% 0% 0% 0%Records Mgmt Scope SMALL MEDIUM LARGE VERY LRG Omega 4% 2% 0% 0%Content items 53% 46% 43% 52%Containers only 41% 53% 55% 43% Conflict of Interest SMALL MEDIUM LARGE VERY LRG

Other 6% 2% 2% 5% Elite 32% 46% 44% 35%LegalKEY 0% 4% 11% 28%

Laser Print Cost Recovery SMALL MEDIUM LARGE VERY LRG ADERANT/CMS.Net 2% 12% 13% 12%No/None, don't bill clients 75% 52% 63% 57% Custom/developed in-house 7% 4% 9% 8%Control Sys. Lasertrak 10% 22% 11% 15% Other 19% 18% 13% 8%Equitrac Printlog 6% 12% 9% 12% Accutrac 1% 0% 0% 4%Other 6% 8% 10% 10% Legal Files 0% 0% 1% 2%Billback Sys. iBillback 2% 3% 3% 4% Don't track 5% 1% 1% 2%nQueue 1% 3% 3% 3% Manually track on paper 5% 2% 3% 1%Infoware WinPT 0% 0% 0% 1% Abacus Data Systems, Inc. 1% 0% 0% 0%

Amicus Attorney 1% 0% 0% 0%Immigration Software SMALL MEDIUM LARGE VERY LRG Javelan 1% 0% 1% 0%None/not applicable 92% 84% 73% 60% Juris 7% 2% 0% 0%Other 5% 7% 6% 12% LawBase2000 1% 1% 0% 0%Immigration Tracker 1% 0% 6% 11% Microsoft Access 1% 1% 0% 0%Immigrant Pro 2% 5% 9% 9% Needles 1% 0% 0% 0%INS Zoom 1% 3% 4% 7% Omega Legal 5% 4% 0% 0%Law Logix 0% 1% 1% 3% PerfectLaw 1% 0% 0% 0%

ProLaw 13% 3% 3% 0%HR Software SMALL MEDIUM LARGE VERY LRG Time Matters Software 2% 0% 0% 0%ADP 46% 52% 48% 31%Ceridian 5% 19% 19% 26% Cost Recovery SMALL MEDIUM LARGE VERY LRG

Other 12% 13% 10% 13% Equitrac 39% 40% 43% 53%UtiliPro 0% 1% 2% 11% Copitrak/Phonetrak (Contro l Sys.) 30% 30% 29% 24%UtiliPro 0% 0% 0% 9% Elite Billback 2% 8% 11% 9%ABRA 8% 5% 7% 3% nQueue 1% 4% 4% 6%HRMS Entre' 0% 0% 2% 2% Infortext 2% 3% 5% 3%Millennium 0% 1% 1% 2% No longer bill clients 10% 8% 4% 3%MyHRIS 16% 4% 2% 2% Other 6% 3% 3% 2%HR Advantage 1% 1% 4% 1% CostWare 1% 1% 0% 0%Kronos Workforce Central 0% 0% 1% 1% Track manually 9% 3% 1% 0%Don't know 7% 3% 1% 0%Pro Business 2% 0% 2% 0% Network Fax System SMALL MEDIUM LARGE VERY LRG

Quickbooks Pro 2% 0% 0% 0% RightFax 27% 33% 45% 50%Omtool LegalFax 2% 9% 15% 19%

InBound Faxing? SMALL MEDIUM LARGE VERY LRG None/not applicable 47% 43% 22% 16%Yes, manual routing 33% 25% 35% 47% Other 11% 8% 10% 9%Yes, automatic routing 26% 41% 44% 46% eFax 4% 3% 4% 5%No 41% 34% 21% 7% WPA Fax 1% 3% 4% 3%

Castelle FaxPress 9% 1% 2% 0%Computer Asso. FaxServe 0% 1% 0% 0%Facsys 0% 1% 1% 0%*MORE THAN ONE RESPONSE WAS ALLOWED

Software / Applications Continued



IP / Trademark Mgmt SMALL MEDIUM LARGE VERY LRG Lit Support SMALL MEDIUM LARGE VERY LRG

CPI 6% 13% 27% 38% CaseMap 27% 48% 62% 76%PATTSY 3% 7% 18% 17% Summation 54% 74% 90% 73%IPMaster 3% 12% 11% 16% Concordance 13% 30% 40% 72%N/A don't practice this area 60% 38% 14% 13% TimeMap 32% 44% 60% 62%Other 8% 9% 13% 9% LiveNote 22% 44% 49% 61%None, do not use software 15% 19% 17% 6% Trial Director 28% 35% 42% 57%Worldmark/WorldSuite 1% 1% 3% 5% Microsoft Access 18% 21% 32% 40%Dennemeyer 1% 1% 1% 3% iCONECT 3% 7% 7% 38%CPA Inprotech 0% 1% 0% 3% Sanction II 11% 25% 34% 37%ProLaw 7% 1% 1% 3% DTSearch 2% 1% 1% 20%InProma 1% 1% 1% 2% casecentral.com 1% 1% 2% 16%LegalStar 2% 2% 4% 2% Litigators Notebook 0% 3% 3% 16%

Doculex 2% 4% 10% 16%Ringtail 1% 1% 2% 15%Custom/developed in-house 2% 3% 6% 12%

Capital Budget SMALL MEDIUM LARGE VERY LRG DB Textworks 3% 3% 7% 12%Increased 46% 57% 62% 53% Introspect 1% 1% 3% 11%Stayed the same 34% 32% 24% 34% Other 6% 9% 5% 10%Decreased 20% 11% 13% 13% FolioViews 2% 2% 2% 9%Other 1% 0% 1% 0% Real Time 7% 8% 6% 9%

Discovery ZX 1% 1% 0% 5%Operating Budget SMALL MEDIUM LARGE VERY LRG Lextranet 1% 1% 2% 5%Increased 46% 61% 66% 62% Virtual Partner 1% 1% 1% 5%Stayed the same 43% 31% 23% 25% AMS/Legal Anywhere/Niku 0% 1% 4% 2%Decreased 11% 8% 8% 12% BRS Search 0% 1% 0% 2%Other 1% 0% 2% 0% Dennemeyer 1% 0% 0% 1%

ELF 0% 0% 0% 1%Lease or Buy Usually SMALL MEDIUM LARGE VERY LRG None/not applicable 16% 5% 2% 1%We usually buy 63% 63% 62% 50% Trial Net 0% 0% 2% 1%We usually lease 23% 23% 24% 39% E-tech 0% 0% 1% 0%Split evenly 11% 13% 10% 11%Other 2% 1% 3% 0%

Remote Control SMALL MEDIUM LARGE VERY LRG

VNC 39% 51% 43% 31%Primary Phone System SMALL MEDIUM LARGE VERY LRG Microsoft SMS 3% 8% 14% 25%Nortel/Norstar 23% 35% 35% 40% WinXP Remote Assist. 24% 24% 16% 15%Avaya 19% 14% 19% 19% Citrix Shadow Feature 18% 22% 18% 14%Cisco 4% 11% 17% 19% Altiris 3% 10% 4% 12%Siemens 4% 8% 8% 13% Funk Proxy 4% 9% 12% 11%Mitel 9% 8% 5% 3% Other 5% 11% 11% 11%Rolm 2% 0% 8% 3% Dameware 5% 10% 5% 9%NEC 11% 9% 3% 2% WebEx 7% 7% 6% 8%Other 12% 5% 3% 2% ZEN Works 5% 9% 12% 8%Fujitsu 0% 0% 0% 1% NetMeeting 6% 2% 6% 6%3Com 2% 0% 1% 0% Remote Administrator 14% 9% 10% 5%Comdial 0% 2% 0% 0% pcAnywhere 11% 7% 5% 4%Executone 2% 0% 0% 0% NetOp 0% 0% 1% 3%Intertel 9% 5% 0% 0% ePOP 0% 0% 0% 1%Toshiba 3% 2% 0% 0% Microsoft LiveMeeting 1% 3% 3% 1%

NetSupport 1% 0% 0% 1%VoIP Systems SMALL MEDIUM LARGE VERY LRG Scriptlogic Desktop Auth. 2% 2% 5% 1%No 84% 77% 76% 68% Track-It Remote 5% 7% 4% 1%Yes 16% 23% 24% 32% None/not applicable 15% 2% 2% 0%

Unified/Integrated Mess SMALL MEDIUM LARGE VERY LRG Website Status SMALL MEDIUM LARGE VERY LRG

No 67% 60% 61% 59% Intranet 95% 99% 100% 98%Yes 33% 40% 39% 41% Extranet 25% 33% 61% 90%

WAN Architecture SMALL MEDIUM LARGE VERY LRG

MPLS 2% 11% 26% 53%Point-to-Point 25% 43% 41% 25%VPN 13% 17% 7% 12%Other 2% 1% 5% 6%Frame Relay 2% 3% 11% 3%One office/not applicable 56% 24% 10% 0%

*MORE THAN ONE RESPONSE WAS ALLOWED

IP / Trademark Mgt.

Financial

Telephony

LitSup Tools / Systems

Network Mgt. Tools


:: August 200620

Software Distribution SMALL MEDIUM LARGE VERY LRG Extranet Product SMALL MEDIUM LARGE VERY LRG

Microsoft SMS 9% 13% 27% 43% Custom/developed in-house 22% 16% 24% 22%Microsoft SUS 33% 28% 33% 36% Microsoft Sharepoint 4% 16% 13% 19%Microsoft Group Policies 18% 24% 24% 24% Other 19% 24% 15% 19%Scripted setup routines 18% 21% 22% 24% Interwoven WorkSite Web 33% 32% 27% 13%Norton Ghost 40% 37% 41% 23% eRoom 0% 4% 2% 7%Altiris 4% 14% 8% 22% Hubbard One 4% 0% 2% 7%Other 11% 14% 14% 13% AMS/Legal Anywhere/Niku 0% 8% 13% 7%Novell ZEN Works 9% 10% 19% 12% Notes/Domino 4% 0% 2% 5%Veritas WinInstall 5% 2% 12% 8% NetDocuments 0% 0% 2% 1%Intel LanDesk 1% 1% 0% 3% WORLDOX Web 15% 0% 2% 0%Prism Deploy 3% 3% 6% 3%Cognet 0% 0% 0% 3% Portal Product SMALL MEDIUM LARGE VERY LRG

ManageSoft 0% 0% 0% 3% Microsoft SharePoint 4% 10% 18% 36%Executive Software 2% 0% 0% 1% No/none 85% 71% 55% 25%None/not applicable 20% 4% 1% 0% Internally developed 3% 4% 8% 18%Track-It Deploy 2% 4% 3% 0% Interwoven Worksite Web 5% 11% 19% 12%

SV Technology LawPort 0% 0% 1% 9%Audit/Inventory SMALL MEDIUM LARGE VERY LRG Other 1% 3% 3% 7%Microsoft SMS 2% 12% 15% 35% Plumtree 0% 0% 0% 6%Other 14% 15% 27% 24% Hummingbird 2% 1% 4% 4%Altiris 2% 10% 5% 18% ProLaw 1% 0% 0% 1%Track-It 13% 29% 34% 8% Citrix Sequoia 1% 0% 0% 0%ZEN Works 3% 8% 12% 7%None/not applicable 63% 27% 14% 6%LanDesk 1% 1% 0% 4%ManageSoft 0% 0% 0% 3% Wireless Networking? SMALL MEDIUM LARGE VERY LRG

Scriptlogic Desktop Auth. 2% 3% 3% 3% Only conference rooms 31% 35% 47% 56%HAT 0% 0% 0% 2% Connect to home networks 13% 14% 17% 35%HEAT 0% 0% 1% 2% Areas away from office 13% 13% 17% 34%EZ Audit 2% 2% 0% 1% Other select areas in office 15% 14% 23% 31%

Entire office 17% 22% 16% 20%HelpDesk Mgt. SMALL MEDIUM LARGE VERY LRG No/none 44% 33% 24% 12%Custom/developed in-house 10% 10% 24% 20% Other 2% 1% 3% 2%Other 9% 11% 14% 20%HEAT 1% 1% 3% 16% Visitor Wireless Access SMALL MEDIUM LARGE VERY LRG

Track-It 13% 37% 44% 14% Yes 50% 59% 70% 74%Magic 1% 0% 1% 10% No 50% 41% 30% 26%Remedy 0% 0% 1% 7%TouchPaper 0% 0% 0% 3% Biggest Annoyances SMALL MEDIUM LARGE VERY LRG

FootPrints 1% 1% 2% 3% User acceptance to change 62% 64% 66% 54%GWI 0% 0% 1% 3% Mtg training participation needs 52% 57% 53% 50%Peregrine 0% 0% 0% 3% Sec. updates/resulting impacts 38% 36% 30% 40%HelpSTAR 1% 2% 2% 2% Other 16% 21% 23% 31%None/not applicable 66% 37% 7% 1% PDA maintenance/repair 15% 18% 19% 23%HelpDESK Pro 1% 0% 0% 0% Spam 34% 24% 21% 22%

Spyware 42% 36% 27% 21%Remote Access SMALL MEDIUM LARGE VERY LRG Diff iculty reconciling sup. inv. 4% 8% 11% 10%Citrix Metaframe 52% 78% 73% 86% Roaming profiles 7% 19% 10% 10%VPN 39% 47% 58% 72% Printer drivers 7% 8% 12% 7%Outlook Web Access 49% 59% 72% 58% Viruses 3% 3% 1% 7%IPass/SecuRemote 0% 1% 2% 19% Outsourcing 2% 6% 3% 0%Web-based DMS 12% 11% 21% 16%Microsoft Term. Ser. (No Citrix) 29% 19% 18% 16%Other 7% 4% 5% 10%GoToMyPC 8% 10% 5% 8%NT RAS 4% 7% 8% 8%GroupWise 9% 7% 9% 3%pcAnywhere 4% 2% 4% 2%Novell BorderMgr 2% 1% 2% 1%Shiva 2% 2% 5% 1% *MORE THAN ONE RESPONSE WAS ALLOWED

Network Mgt. Tools Continued

Miscellaneous



Disaster Recovery Plan? SMALL MEDIUM LARGE VERY LRG Web Filter SMALL MEDIUM LARGE VERY LRG

Yes 23% 27% 41% 64% No/none 49% 41% 40% 37%Under development 65% 63% 59% 33% WebSense 8% 10% 19% 25%No 12% 10% 0% 3% SurfControl 13% 12% 14% 18%

Other 17% 21% 20% 9%Redundant Connection SMALL MEDIUM LARGE VERY LRG Symantec 8% 9% 1% 5%Yes 40% 58% 81% 96% McAfee 4% 3% 4% 3%No 60% 42% 19% 4% Corporate Guardian 1% 2% 1% 1%

Secure Computing 1% 1% 1% 1%Replication Software SMALL MEDIUM LARGE VERY LRG

No/none 92% 79% 59% 47% Online Backup Service SMALL MEDIUM LARGE VERY LRG

Other 3% 10% 22% 25% No/none 87% 85% 86% 86%DoubleTake 3% 8% 16% 24% Iron Mountain 1% 2% 3% 5%CommVault 1% 3% 3% 4% EVault 6% 9% 4% 4%

Other 4% 3% 5% 4%Primary Firewall Router SMALL MEDIUM LARGE VERY LRG AmeriVault 2% 0% 1% 2%Cisco (PIX) 39% 47% 49% 47% LiveVault 1% 1% 1% 0%Check Point 4% 9% 12% 34%Juniper (Netscreen) 5% 4% 6% 5% Backup Software SMALL MEDIUM LARGE VERY LRG

Other 13% 16% 13% 5% Symantec's Veritas 69% 53% 63% 55%Nokia 0% 0% 4% 4% CommVault 4% 13% 14% 18%WatchGuard 12% 10% 9% 3% EVault 7% 17% 19% 12%Don't know 4% 1% 0% 1% C.A. BrightStore ARCserve 15% 17% 11% 11%SonicWall 20% 9% 4% 1% Other 9% 9% 5% 11%Fortinet 2% 3% 0% 0% EMC's Legato 2% 2% 2% 5%None/not applicable 1% 0% 2% 0% *MORE THAN ONE RESPONSE WAS ALLOWED

Business Continuity

ILTA’s Core Values:: Maximize the value of technology in support of the legal profession

:: Provide quality, independent, unbiased and accurate information to our members about technologyand the practice of law

:: Maintain vendor independence

:: Provide quality educational opportunities for our members and ongoing learning for navigatingthrough change

:: Rely on and celebrate volunteers for their real world experience and their value as a resource

:: Recruit and retain the highest caliber of professional staff

:: Act as a vehicle for meaningful peer networking

:: Respect our colleagues

:: Commit to the highest standard of professionalism

:: Maintain a financially sound organization that provides full value for the members’ investments

:: Promote member advocacy with vendors regarding product development and support


Technology Survey...A PPublication oof IILTA August 22006 ILTA’s 2006 Technology Survey 89727.2006...

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Transcript of Technology Survey...A PPublication oof IILTA August 22006 ILTA’s 2006 Technology Survey 89727.2006...