Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, &...
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Transcript of Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, &...
![Page 1: Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.](https://reader035.fdocuments.in/reader035/viewer/2022062404/551794285503460e6e8b59fe/html5/thumbnails/1.jpg)
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
The Property Management System
and Interfaces
Chapter 7
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Interview Gary Cooke
Industry Manager-Hospitality and Food Service Microsoft Software and platform foundation
ASP’s to play a significant role in the future Technology to create more options for
hoteliers
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
1. Introduction
Property Management Systems - PMSEvolvingComplexPeer to Peer (P2P)
Same application installed on more than one computer
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Introduction
PMS - Centric Model
![Page 5: Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.](https://reader035.fdocuments.in/reader035/viewer/2022062404/551794285503460e6e8b59fe/html5/thumbnails/5.jpg)
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
2. PMS Functionality PMS must be able to provide six basic functions
Enable guests to make reservations Enable guests to check-in/register when they arrive
and check-out/pay when they leave Enable staff to maintain guest facilities Account for guests’ financial transactions Track guests’ activities for use in future sales efforts Interface with other systems
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality
Enable guests to make reservations
![Page 7: Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.](https://reader035.fdocuments.in/reader035/viewer/2022062404/551794285503460e6e8b59fe/html5/thumbnails/7.jpg)
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality
Enable guests to check-in/register when they arrive and check-out/pay when they leaveAt front deskRemotely
PDA Remote terminal
![Page 8: Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.](https://reader035.fdocuments.in/reader035/viewer/2022062404/551794285503460e6e8b59fe/html5/thumbnails/8.jpg)
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality
Enable staff to maintain guest facilities Room Type Status Occupant Inspections
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality Account for guests’ financial transactions
Credit Card InformationAddress Information
Business Home
Room RateRoom Charges
Night AuditCollects and Posts Room/Guest Data
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality
Track guests’ activities for use in future sales efforts Information relevant and beneficial to future
sales effortsAccessed by:
CRS - Central Reservation System CRM - Customer Relationship Management
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality Interface with other systems
GDS - Global Distribution SystemCRS - Central Reservation System
must integrate seamlessly even if from different vendors
Sales and Catering ApplicationsPOS (F&B)Retail Points
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
PMS Functionality Interface with other systems
HVAC or EMS SystemsIn-Room AmenitiesMessagingSecurityCall Accounting System
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
3. Four Key Interfaces
Real-time interface with the GDS/CRS The activities management system Built-in revenue and yield management The enterprise
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Real-time Interface
GDS/CRS Goal: to generate revenue
Complicated due to different business models and varying relationships between entities
Real-time: greater flexibilityCostly to develop systems
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Real-time Interface
Activities Management Systems Internet AccessSports/Sports Lessons (Golf, tennis)SwimmingSpa/Gym
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Real-time Interface
Tracks guest room and activitiesCancels appointments if guest cancels or
checks outGuests do not have to enter information twice
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Real-time Interface
Revenue and Yield Management ToolsManaging room sales to maximize revenue
and profitsExamines multiple variables and provides
complex calculations
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
Real-time Interface The Enterprise
Refers to all systems - front and back PMS (front) Payroll, Purchasing, HR (back)
EAI - Enterprise Application Integration End goal:
of fewer redundancies and increase in collaborative synergy
ERP - Enterprise Resource PlanningBPI - Business Process Integration
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
4. GUI - Graphical User Interface
Interface Intuitive
Fits naturally with expectations Ease of training Multi-lingual Includes Websites
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Technology Strategies for the Hospitality Industry © 2005 Pearson Education, IncNyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458
5. Summary Understanding Property Management
Systems and its interfaces are vital to management
Focal point of data collection
Additional Resourceswww.hotel-online.com -daily news servicewww.idg.net -online technology contentwww.isworld.org -academic research