TECHNOLOGY & INNOVATION - worldtek.com · Think again! World Cargo Symposium ... Innovation is a...
Transcript of TECHNOLOGY & INNOVATION - worldtek.com · Think again! World Cargo Symposium ... Innovation is a...
CHAIRMAN’S OPENING REMARKS
Matt Preiss, Regional Customer Service Manager –
Africa, MESA & Asia Pacific, British Airways World Cargo
World Cargo Symposium – 13 – 15 March 2012
What Improvements and Potential Benefits are Shippers Expecting to
Derive from Advances in Technology Related to Air Cargo?
↗ Karl-Heinz Schaluck, Global Category Lead Warehouse & Transport, Novartis Pharma AG
↗ Chris Welsh, Secretary General, Global Shippers’ Forum
Technology and Innovation
Karl-Heinz Schalück
Global Category Lead Warehouse & Transport, Novartis Pharma AG
Kuala Lumpur March 14, 2012
IATA World Cargo Symposium 2012
Agenda
Novartis at a Glance
Technology and Innovation at Novartis
Shipper view of the Air Cargo Supply Chain Future
QA
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 8
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Our focus is on patients
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Our purpose is to care and cure.
More than 1.1 billion patients around the world were
protected or treated by Novartis products in 2011
1 2 3 4
• Leading market position
• One of 35 largest companies
By market capitalization
• Among most respected
companies globally
Novartis is a world-leading healthcare company
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Sales by region – 2011
Company overview
Employees 123 686
Countries 140
Headquarters Basel, Switzerland
2011 USD billion
Net sales 58.5
Net income 9.2
R&D investment 9.2
Key facts
Canada/
Latin America
US
Europe
Asia/Africa/
Australasia 37%
33%
21%
9%
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The healthcare industries demand for technology and productivity step change
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 11
Aging population
Unhealthy lifestyles
Emerging markets
Advances in science and technology
Poor nutritional habits and sedentary lifestyles are increasing the prevalence of chronic diseases
Economic growth of emerging countries is providing healthcare access
New technological discoveries and trends are enabling the development of innovative medicines while increasing the cost of innovation
The world’s population is aging. More healthcare treatments are needed, also prompting payors to aggressively manage costs
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Access-to-medicine programs – in 2011 we delivered to 89 million patients
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1Novartis Institute for Tropical Diseases; 2Novartis Vaccines Institute for Global Health; 3Based on approximate market value
2011
Programs and research valued at USD 1.7 bn3
Contributed 3% of net sales
Coartem® delivered without profit More than 80 million malaria patients treated
Leprosy medicine donated through WHO Extended donation agreement five years in 2010
Tuberculosis medicine donations More than 100,000 treatments delivered
Glivec®/Tasigna® patient assistance Provided to 47,000 patients in about 80 countries
NITD1 in Singapore Focus on tuberculosis, dengue fever and malaria
NVGH2 in Siena, Italy Vaccines research institute for neglected diseases
1 2 3 4
Agenda
Novartis at a Glance
Technology and Innovation at Novartis
Shipper view of the Air Cargo Supply Chain Future
QA
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 13
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Technology and Innovation at Novartis We seek to constantly innovate
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 14
Unrivaled pipeline with more than 130 projects in clinical development
Most US and EU approvals in the industry for new molecular entities since 2007, with 15 major approvals in the US, EU and Japan in 2011
One of the industry’s biggest investors in research
• 20% of Pharmaceuticals sales invested in R&D each year since 2007
Innovation is a key priority across Novartis businesses and functions
Focusing on unmet medical needs inspires us to connect science with customer insights to develop new products and drive industry standards
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Agenda
Novartis at a Glance
Technology and Innovation at Novartis
Shipper view of the Air Cargo Supply Chain Future
QA
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What is driving the need for technological change & innovation
Quality
Transparency
Efficiencies
Environment
Industry is increasingly thirsty for quality process
providers that know and are willing to partner
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Direct to patient models need global track &
trace to ensure product integrity end to end
Well published patent expiries create huge
pressure not only on R&D but also on process
Ongoing comittment to minimise CO2 whilst
developping new supply channels to patients
16 | IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only
Quality driven Technology and Innovative Process and Systems Architecture
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 17
Business Partnering
• Network modeling and
analytics together with
industry partners, e.g. move
hub to cargo
• New booking techniques
e.g. clearing system for
space utilization
• Better space utilization
and aircraft efficiency (CO2
reduction) reflected in price
schemes
• Share information directly
with all involved parties
Business Integration
• Implement integrated
system landscape by e-
Freight
• Build on e-Freight by
introducing transparency
along the cargo flow
(reporting, performance
measures)
Ensure Basics
Introduce same standards
at all airports according to
• GMP/GDP
• IATA chapter 17
Temperature management:
e.g. tarmac „fridge“, last in
first out (LIFO), thermo
blankets, multi-usable
leight weight temperature
protective/foldable ULD‘s
Standardized Quality Agreements
Globally aligned contracts with service providers
Logistic companies (LSP)
Airlines/Ground handling
Transport mode specific agreements: road/air
Fixed allotments/schedules
Global reporting/KPI tools
Paperless document exchange
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With enthusiasm we offer you to develop together 4 major areas in Air Cargo
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18 | IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only
Quality Simplified and standardized quality relevant
processes, e.g. tarmac handling, screening Transparency
Global track & trace, condition monitoring &
escalation process, integrated systems landscape Efficiencies
Pricing schemes to optimize load factors, new
booking technologies, cost & quality for ULDs
Environment
Paperless document flow, pricing structures to
motivate selection on fuel efficient channels
Questions & Answers
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| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only 19
Build an Integrated Cargo Suppy Chain Network, serving global patients’ need
| IATA | Karl-Heinz Schalück | March 2012 | Technology and Innovation | Business Use Only
Challenges and Opportunities
Fragmentation & Complexity in a Global Network Airline specific perishable services
Aircraft specific capabilities
Individual logistic provider monitoring systems on a global level
Fragmentation within the air cargo industry, i.e. information flow
not truly automated/integrated on a global level
Information flow, i.e monitoring not 100% in sync with physical
flows
Regulatory Understanding Standards at airline hubs vs „local“ tarmacs
„Ambient“ perishables vs 2-8° ULD alternatives, i.e. active
cooling vs. passive cooling
Screening needs on top
Productivity Conflicts of interest in terms of space and cost: animals vs.
passengers vs. route manager vs. shipper
Invoicing structures: IATA to airlines to logistic provider to
shipper
Paper based information flow
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Future Needs
Customer Centric
Integrated
global air cargo
network
Compliance
• Meet GMP/GDP
• IATA Chapter 17
• Security/Screening
at any time globally
Costs
Activity based
cost models along
the cargo flow
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Global Shippers’ Forum (GSF)
• Incorporated in UK in July 2011
• Shippers’ Councils in over 40 Countries (Asia,
Africa, Europe, North & South America)
• Founder of GACAG (along with FIATA, IATA, TIACA)
Technology & Innovation- From the Shipper’s
Perspective
A random sample of shippers views on air cargo
technology and innovation from the following
sectors:
• Pharmaceutical
• Defense/aerospace
• Automobile
• Electronics
Technology & Innovation from the shippers’ Perspective
• Electronic commerce (e-freight)
– Electronic airway bills
– “Digitisation”- removal of all paper, invoices, DG certificate, packing list, consignment security certificate
– Interoperable throughout the air cargo supply chain
• Track & trace (real time notification direct to shippers of any delays beyond the expected transit time)
• Cool chain-time & temperature tracking- RF tags (active
as well as passive-those that transmit data real time, real
time temperature excursions so corrective recover action
can be taken).
• Use of Temperature controlled vehicles/handling sheds,
but to meet pharma standards for eg. Understand true
phara requirements.
• At affordable costs- prohibitive costs mean that the only
option is to ship by road, rail and sea
• Bar code scanning in airports at a package level
• Bookings-some capability to book with some carriers via
websites, but many booking made via e-mail with airline
staff keying in data elements
• Environment/decarbonisation of air cargo supply chain-
shippers scope 3 commitments under the Greenhouse
Gas Protocol
• Measure, report and record fuel consumption. Shippers
need to know the true carbon footprint. pass on savings
to shippers
World Cargo Symposium – 13 – 15 March 2012
ULDs: Will There be Another Revolution?
↗ Moderator: » Urs Wiesendanger, Manager, Cargo Network Control –
ULD Logistics, Air Canada
↗ Panelists: » Chris Wren, Sales and Marketing Director, AmSafe
» James Everett, Director, MRO Network, CHEP Aerospace Solutions
» Nicolas Martin, Director QA & R/D, Envirotainer
» Ulf Hartmann, Technical Director, Driessen Air Cargo Equipment
World Cargo Symposium
March 14th 2012
Kuala Lumpur
Presented by Chris Wren
AmSafe Fire Containment Cover
AmSafe Fire Containment Cover
• Stops Fire in its tracks and gives the crew 4 hours to get the aircraft
safely on the ground.
• Mitigates the risk of serious fires caused by undeclared dangerous
goods.
• Combines outstanding fire-proof integrity with industry leading cargo
restraint capability.
• Designed with the operator in mind and can be fitted and removed
using a simple deployment kit.
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AmSafe Fire Containment Cover
• Patented net-to-cover attachment
Net attached to exterior seams
FCC secured with standard pallet net design – intuitive, minimum training
No additional fittings for cover adjustment over smaller loads
Excess fabric gathered at net hooks – not at pallet / base
Provides secure & optimum fit at base
• Fire proof water drainage system
• Deployment method
• Safety instructions printed on cover and net
• Document wallet attached to net
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AmSafe Fire Containment Cover
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Function Passive fire containment for palletized
cargo on Freighter Main Deck
Pallet Net FAA TSO C90c & EASA TSO C90c
certified
Service Life 3 years on condition
Performance Minimum 4 hours fire containment
Height
(inches)
96”, 108” & 118”
Weight (lbs) 80lbs to 150lbs*
Installation
Time
10-12 minutes with Deployment Kit
RFID Basics
• Radio transmitter-receivers or readers send a signal to the tag and read its response
• The tag's information is stored electronically in a non-volatile memory
• There are 3 types of tags: – Passive - the tag uses the radio energy transmitted by the reader as its energy source
– Active - the tag has an on-board battery that periodically transmits its ID signal
– A battery assisted passive (BAP) - has a small battery on board that is activated when in the presence of a RFID reader
• Tags may either be read-only, or may be read/write,
• Since tags have individual serial numbers, the RFID system design can discriminate several tags that might be within the range of the RFID reader and read them simultaneously
RFID tag
RFID antenna
RFID reader
6.4.4 Passing Speed
A fixed reader shall be considered capable of reading the first
One Kilobyte of information in a tag at a passing speed of up to
10 m per sec (32.8 ft/sec)
6.4.3 Range
Range shall be considered the distance from a reader to the
tag. A fixed reader must be capable of reading a tag at
Distances up to at least 5 m (16’ 5”)
Aviation Challenges
1. Cannot have transmitting devices on aircraft 2. Battery life if using active RFID – How to maintain, how to turn off? 3. Short signal distance if not active technology 4. RFID does NOT like water and metal around it – signal interference 5. Must be readable around the world – 3 x frequency bands!
More challenges!
1. Where to fasten to the ULD to minimise damage? 2. How to get the signal to transmit horizontally? 3. How to retrofit and certify for airworthiness? 4. How to meet RP1640 clauses 6.4.3 (Range), and 6.4.4 (Passing Speed)
More challenges!
1. Where to fasten to the ULD to minimise damage? 2. How to get the signal to transmit horizontally? 3. How to retrofit and certify for airworthiness? 4. How to meet RP1640 clauses 6.4.3 (Range), and 6.4.4 (Passing Speed)
Cunning plan 1. Simple insert to edge rail seat track.
Cunning plan 2. Insert into edge rail body.
Results
Cunning plan 1 - insert to edge rail seat track
1. Well protected 2. Easy to fit and no certification issues 3. Short signal distance – does not meet IATA RP1640 Range requirement
baby pallet
Results
Cunning plan 2 - insert to edge rail body
1. Well protected 2. Complicated to fit and has certification issues 3. Short signal distance – does not meet IATA RP1640 Range requirement 4. Led to Cunning plan 3!
Insert into pallet edge rail edge
Signal reflection off edge rail hollow
Multiple edge rail patterns were tested
Pallet 1 single slot 190mm
0
2
4
6
8
10
12
860 880 900 920 940
freq
read
ing
dis
tan
ce
from top
from side
from side sandw.
pallet 2 single slot 140mm
0
2
4
6
8
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860 880 900 920 940
freq
read
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dis
tan
ce
from top
from side
from side sanw.
Pallet 3 double slot 160mm 106mm
0
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freq.
read
ing
dis
tan
ce from top
from side
from side
sandw.
Pallet 4 double slot 293mm 111mm
0
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4
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8
10
12
860 880 900 920 940
freq.
read
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dis
tan
ce from top
from side
from side
sandw.
Multiple edge rail patterns were tested
Results of Cunning Plan 3
1. Well protected 2. Fast insertion method tool developed 3. Certification issues – OEM or Engineering order assistance required 4. RP1640 clauses 6.4.3 (Range) met – over 6 meters consistently 5. RP 1640 clause 6.4.4 (Passing Speed) met 6. Multi frequency
Presentation for IATA WCS Technology & Innovation Track Nicholas Martin, Director R&D and QA
Kuala Lumpur March 2012
Innovative Active cooling & heating
technology offers simplicity in cold chain
Active ULD’s offers:
High space utilization inside the ULD
High space utilization inside the aircraft, follow the
contour of the aircraft.
– By reducing the need for thick layers of insulation
material.
– Active uld’s actively circulate air at the desired product
temperature thus protects the product integrity.
Easy of handling, Simple and convenient
Thermostat-controlled air conditioning system with some
type of cooling system, could be peltier element,
compressor cooling or other types of system.
However mostly used is compressor cooling and for
electrical heating tubular heating elements offers very
good control and capability when integrated into a matrix
with fans.
The Active temperature control , a sensor is measuring the
temperature of the air circulated inside which allows for a
very good overall temperature control, ambient
temperature can also be used for an more adaptive control
e g rapid large changes of ambient temperatures
Different types of batteries chemistrys can be employed,
NIMH offer the best power to weight ratio and overall
reliability.
The charging system has to have capability to be charged
using normal domestic outlets worldwide e g max power
consumption 2000 Watt , 100 to 250 VAC and 50 to 60 Hz to
allow ease of use and flexibility.
Active Cooling & Heating technology
Innovative Active solutions for protection of
product integrity
Multiple battery & battery charging system to secure system
functions.
Multiple independant cooling circuits e g three independed
compressors or peltier elements
Multiple independant air circulations fans
Multiple independant heating system
Multiple data logging features on system behaviour
Alerts and warning systems
Built of durable material withstanding rough handling
The isolation material should have good insulation
properties withstanding small damages without increasing
the UA value to extent that it affects performance
Lockable doors with data logging at opening of doors
allowing tracing of unauthorized openings to prevent theft, is
desirable.
A well defined FMEA should be developed as part of the
validation material to the shipper
Active Cooling & Heating technology should have
sufficient system redundancy and diagnostic
systems for protection of product integrity e g
Active heating & Cooling technology can
secure high Quality in the Cold Chain
A container maintained in the worldwide Envirotainer network
RKN e1 – Maintenance and repair Securing continued performance of Active
Heating & Cooling technology globally
During development of Active Cooling & Heating
technology, considerations to ensure continued
performance over the product life cycle is a must.
The technology plattform choosen must not limit the
possibilities to have preventive maintenance and repair done
worldwide
The network of preventive maintenance & repair stations
should be audited and trained continually
Standard parts should be used to large extent thus securing
good availabilty, however unknown brands or brands
connected with simple domestic use should be avoided.
If novell technology or newly developed components used,
extensive environmental testing and accelerated aging testing
should be performed before deploying the active H&C
product.
Batteries is maybe the most expensive part in the system
however only high grade batteries from well reputated
manufacturer should be used to allow for a reliability that is
expected from the industry.
The shell and the isolation material should be selected with
consideration to durability & reliability, e g vaccumpanels has
very good UA value but very sensitive for damages.
Page 52 - Zodiac Aerospace Seminar – 16-17 December 2009
Driessen Air Cargo Equipment
IATA World Cargo Symposium
March 14th, 2012
Kuala Lumpur
Technology and Innovation Track
ULDs: will there be another revolution? - Light Weight
Over the last years, a real quest for lighter ULD’s
Started by introduction of composite materials, now reducing aluminium
The ULD design is “pushed” towards lighter and lighter
but no change at the interfaces (loading, storage, handling, etc)
We can go even lighter, but that requires developments
ULD revolution: Light weight
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The history of lightweight
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1975 1980 1985 1990 1995 2000 2005 2010 2015 2020
KG
90
85
80
75
70
65
60
55
50
45
1975-1985
Welded
1985-1990
Non-welded
1990-2003
Non-welded, reinforced
2004-2006
2006-2010
2010-2012
90KG
75KG
80KG
<70KG
64KG
<60KG
2012-…
<55KG
ALUMINIUM COMPOSITE ???
Since the initial introduction composites no new design/technologies
Thus any further weight savings have to come from the existing structure
by:
−Reducing the base sheet thickness
−Using different or thinner extrusions
This will affect the structural integrity of the ULD, with potential
consequences:
−Maintenance cost might raise
−More equipment needed to compensate the increased amount of
damaged and “out of service” ULDs
−average life time of ULDs might decrease
Composites have reduced weight,
currently it’s aluminum reduction
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With new composites designs, the weight of ULD’s can continue to go
down
But this means that airlines and airports should change too!
- Proper storage area
- Proper equipment used by Ground Handlers
−Tightened and improved ULD inspection procedures
−Automatic baggage loading & off-loading systems
−Asset depreciation expectations
−Etc
Lighter ULDs will need help to stay effective
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55?
50?
45? 30?
Further weight savings, which will NOT affect the structural integrity of the
ULD can be achieved by implementing new technologies/designs such as:
− full-composite pallet
− containers with a full-composite base
Nevertheless, to make the “Light Weight ULD” a continued success,
airlines and all other involved stakeholders have to change their way of
thinking and working.
A weight revolution is possible
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Page 58 - Zodiac Aerospace Seminar – 16-17 December 2009
Driessen Air Cargo Equipment
IATA World Cargo Symposium
March 14th, 2012
Kuala Lumpur
Technology and Innovation Track
ULDs: will there be another revolution? - Collapsible
We have already various designs existing which are known as
Collapsible “Container”
The name can be a bit misleading:
Most of these “Container” designs are NOT a ULD
These units have to be loaded onto a pallet + net ULD configuration
So far, there are only a few “real” collapsible ULDs existing
Collapsible “Container”
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Both concepts, the collapsible “ULD” as well as the collapsible “box” have
their advantages and disadvantages and their specific applications.
It is up to the operators/airlines, based on their procedures and needs to
define which concept will fit best.
And it can easily be the case that both concepts have to be used parallel.
Currently, 2 concepts available
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VS.
Easy return of units in case of imbalance
Cover a peak season
Routes with weight restrictions
Having a “real” ULD without any operational restrictions
Using standard ULD procedures
Usage of standard industry repair methods due to the similarities with the
standard design
Fits into the standard ULD logistics
Purpose and advantages of a
collapsible ULD
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Heavier than the equivalent standard ULD
It might get damaged easier than a standard ULD
More expensive than the equivalent standard ULD
Water tightness
Can only be used for smaller units if it has to be stacked on a pallet
Handling of larger units would be complicated
Disadvantages of a
collapsible ULD
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Weather- and environment protection of cargo loaded onto a pallet
Build the cargo on a pallet up to the max. allowable volume/contour
Cheaper than a ULD
Lighter than a ULD
Optimized design for larger units as not restricted by the typical ULD
requirements
Various shapes / sizes can be used on the same pallet type
Purpose and advantages of a
collapsible box
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It only can be used in conjunction with a pallet + net
As a “loose” item it can easily get lost
An additional asset in the ULD chain
Logistical problems
Different operational procedures than for a standard container
Disadvantages of a
collapsible ULD
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There are already 2 ways of ‘going collapsible’
Until now, no airlines really using any of the concepts structurally
So for the real revolution to take place, don’t wait for the ULD!
Conclusion…it’s already possible!
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World Cargo Symposium – 13 – 15 March 2012
Security: Are Appropriate Screening Methods for all Types of Shipments Readily Available?
↗ Moderator: » Howard Stone, Director Aviation Security, UPS
↗ Panelists: » Radoslaw Olszewski, Policy Officer Counter Terrorism, EC,
DG Home
» Michael Van Der Velde, Manager Security Policy, Qantas Airways
» Darryl Keith Jones, Vice President, Product Management, Morpho Detection Inc.
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ What do screening methods mean for you and what factors drive use of specific technologies?
Michael van der Velde, Manager Security Policy, Qantas Airways Ltd
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ Can screening be done at both a piece level and ULD level?
Radoslaw Olszewski, Policy Officer Counter Terrorism, EC, DG Home
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ What challenges do users of screening equipment facing with current technologies/methods?
Michael van der Velde, Manager Security Policy, Qantas Airways Ltd
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods ↗ Where are the bottlenecks and what best
practices are evolving that are strengthening security?
Radoslaw Olszewski, Policy Officer Counter Terrorism, EC, DG Home
Michael van der Velde, Manager Security Policy, Qantas Airways Ltd
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ What role can technology play in a risk based approach?
Darryl Keith Jones, Vice President Product Management, Morpho Detection Inc.
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ What data should screening equipment output to allow for more efficient integrated cargo?
Michael van der Velde, Manager Security Policy, Qantas Airways Ltd
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ Are standards in the making and how urgent is the need for global standards (equipment, training and certification)?
Radoslaw Olszewski, Policy Officer Counter Terrorism, EC, DG Home
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ Can results of screening be shared between governments?
Radoslaw Olszewski, Policy Officer Counter Terrorism, EC, DG Home
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ How can the Human Factor be eliminated or reduced through better application of technology?
Darryl Keith Jones, Vice President Product Management, Morpho Detection Inc.
World Cargo Symposium – 13 – 15 March 2012
Security: screening methods
↗ What breakthrough innovative technologies are expected in the near future?
Darryl Keith Jones, Vice President Product Management, Morpho Detection Inc.
World Cargo Symposium – 13 – 15 March 2012
Technology and Innovation at Shipment Level: Dream or Reality
↗ Item Level Shipment Tracking Using GPS and RFID Technologies
» Milind Tavshikar, CEO, QID Technologies
Agenda
Item Level Tracking – Needs and
Challenges
Desirable Technology to support each
stage of business process
Return on Investment
About QID
Demonstration of solutions - Offline
COMPANY CONFIDENTIAL
80
Item Level Tracking is Basic Need but also a
Challenge
Why is it a Basic Need ?
Visibility – Everyone wants to know in “Real-Time”
Accuracy – Everyone wants “First time Right”
Security – Everyone wants to be “100% secure”
Why is it a Challenge ?
Status Quo – It works 98.5% of the times without doing
anything “New”
Speed – It seems to “Slow Down” operations during
peak hours
Cost – May “Add Cost” that is not there today
Integration – Stakeholders have “Different Systems”
that need to talk. COMPANY CONFIDENTIAL
81
The Industry needs a very Simple System that
Works
COMPANY CONFIDENTIAL
82
Identify
Tag at the point of pickup
Track
Automated Scan at each stage of handover and in many
times in-between
Manage
Global Visibility Experience – Real Time
IATA standards – Communicate
Affordable costs – Proven ROI
Step 1 – Cargo Booking (Airline/Forwarder)
Fast data entry and
label generation
Seamless integration of
Forwarders and Airlines
Item level identification
Standardization
COMPANY CONFIDENTIAL
83
Your Branding
RFID
Enabled
Barcode
Compatible
Item Level
Step 2: Airport Warehouse (Acceptance)
Advanced Information
for stakeholders
High Speed
Operation
Automatic capture of
weight and
dimensions
Accurate Warehouse
Manifest Generation
COMPANY CONFIDENTIAL
84
Your Branding
Gates 0-47
Outbound Inbound
Xra
y
Dock
Dispatch Lanes 0-9
Step 3: ULD Location Management at
Warehouse
Automatic Scanning for ENTRY and EXIT
WITHOUT manual intervention
Step 4: Aircraft conveyer
High Speed Operation
Field Service
Item Level Scan desired
Automated Alerts for
incorrect loading
Offloading record
management
Final Flight Manifest
Generation
COMPANY CONFIDENTIAL
88
Step 5: Destination Warehouse / Final Delivery
Point
Delivery Order Generation
Mobile Device + Receipt
Generation
Desktop - A4 Size option
Acceptance confirmation
with signature capture
Automated messaging to
Customs for International
shipments
Automated messaging to
Agent Systems for domestic
shipments COMPANY CONFIDENTIAL
89
Measured ROI for various stakeholders
Freight Forwarders
38% Faster Pickups due to automated labels
12% less Offloading with 100% Alerts
6 days Faster Reconciliation of Charges
Airlines
23% Increased Speed and Throughput at peak
times
7% Additional revenue due to WDL
20% Less offloading due to advanced information
29% reduction in claims
COMPANY CONFIDENTIAL
90
About QID
Founded at Massachusetts Institute of
Technology, USA
Headquartered in Cambridge, MA (USA) with
Engineering Center in Pune, India
Focus on deploying RFID based technology
solutions to solve customer challenges in the
“Identification, Tracking and Management” of
moving assets
“Movers and Shakers” of the Industry – Frost and
Sullivan
COMPANY CONFIDENTIAL
91
Summary of QID solution
For companies who wish to augment/replace
existing barcode infrastructure
Easy to deploy in phases and measure
success
Less upfront capital costs
Can open significant cargo opportunity for a
passenger airline
Quicker roadmap to market leadership and
creating a competitive advantage
COMPANY CONFIDENTIAL
92
World Cargo Symposium – 13 – 15 March 2012
Technology and Innovation at Shipment Level: Dream or Reality
↗ Monitoring of Shipment Conditions with Advanced Technology
» Nikki Cuban, Vice President of Sales and Marketing, OnAsset Intelligence, Inc.
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
OnAsset Intelligence www.onasset.com 972-659-1619
IATA WCS 2012 – Kuala Lumpur
Monitoring Shipments with
Advanced Technology
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Patented & Award Winning Technology
Full Service Provider of Real-time Information
Manufacturer of SENTRY FlightSafe™ with Aircraft Detection and Automatic Radio Suppression. FAA Approved.
Off-the-shelf solutions that enable in transit visibility and situational awareness of high value cargo.
DHL Innovation
Award
We Make Business “Sense”
Advanced Sensor Suite Unique application of advanced rule sets for early warning detection of critical events in the supply chain
Real-time Alerts & Proactive Response Tools
Designed to provide advanced visibility and proactive response services for real-time situational awareness in the supply chain.
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Lost? …. and Found?
What happens when it’s high value cargo?
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Achieve Better Workflow Management….
Remove Steps!
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Speed Response Time, Eliminate Steps in the
Workflow, and Add to the Bottom Line!
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
OnAsset Service Architecture
1 2 3 SENTRY Devices Vision Service Platform Proactive Response Tools
No Infrastructure to Install No Software to Install Real-time Information
First FAA Approved, Real-time Active Tracking Device for Air Freight
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Fro
m T
his
. . .
To This . . .
Why Are Companies Deploying OnAsset
BENEFITS
• Visibility
• Risk Management
• Proactive Response
• Speed and Accuracy
• Uninterrupted Service
• Customer Retention
• Best Practices
• In Transit Security and
Package Integrity
• New Service Levels
Operational Efficiency
New Revenue Streams
Competitive Differentiation
1
2
3
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Mode of Transit: Air Cargo • Ground • Intermodal • Ocean
Sensors: Temperature • Pressure • Light • Humidity • Vibration • Motion • Acceleration • GPS
Monitoring Sensitive, High Value Cargo
In Real-Time, and For All Modes of Transit
• Real-time Alerts via Email & SMS
• Automatic triggers based on custom business rules
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Wireless GPS Temp. Humidity Pressure Shock Light
Global Arrival Time
Dwell Status
Condition Condition Condition Condition Intrusion
Detection
AOG Parts x x x
Life Science x x x x x
Medical Devices x x x x x
Electronics x x x x
Entertainment x x x
Perishables x x x x x
Rapidly configurable devices to apply sensor monitoring to unique commodities:
Comprehensive Sensor Suite
SENSORS settings can be configured to meet your requirements
All SENTRY devices are reusable
Customize your sensor factory settings at manufacturing
1
2
3
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Versatile Use for Unique Packing Environments
Adaptable for all types of cold chain shipments, inside & outside of packaging
Support for reverse logistics packaging designs and returns
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
SENTRY 400 FLIGHTSAFE
• 24 x 7 Monitoring
• Data Logging of Environmental Sensors
• Wireless Transmission After Landing
• Real-Time Communication on the Ground
Passive in the Air, Active on the Ground
No Human Intervention Required
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
SENTRY Air Carrier Network
New carriers are joining to extend destinations!
OnAsset Intelligence Inc. Proprietary & Confidential © 2011
Author: Nikki Cuban
Title: Vice President of Sales & Marketing
Contact: [email protected]
Phone: 972-659-1619 x138
World Cargo Symposium – 13 – 15 March 2012
Technology and Innovation at Shipment Level: Dream or Reality
↗ Mobile Technologies at Shipment Level at Air Canada
» Paul McLean, IT Project Manager, Air Canada
© 2012 Air Canada. All rights reserved
Mobile is the future!
Our vision is to “mobilize” as many of our workers and customers so as to unchain them from traditional Personal Computer
Communicating and interacting with the customer
Access to real time information for our sales and management
Allow our warehouse and ramp workers to receive and provide real time information and updates
Slide 114
© 2012 Air Canada. All rights reserved
Why is mobile the future?
People spend more time on their mobile device
People expect mobility
People constantly interact with mobile devices
More Natural
Mobile is “easier”
Development less costly
Forces to streamline
Less expensive
Slide 115
Source
© 2012 Air Canada. All rights reserved
Where are we today?
Customer Mobility
Air Canada Cargo App
Real time updates on shipment status, with alerts and notifications
Airside Cargo Transportation
iRamp
Runner management system
Cargo warehouse
iLynx
Mobile logistic Management System
Slide 116
© 2012 Air Canada. All rights reserved
Air Canada Mobile App
Customer has real-time mobile access to cargo information:
Location, Status, Shipment Information
Part of the Air Canada Mobile Application Suite
Available on IPhone, Blackberry and Mobile Web
Process over 5600 transactions a month
Track and Trace
Schedule
Notifications
Contact
Slide 117
© 2012 Air Canada. All rights reserved Slide 119
Real time email notification
Booked
Received
Manifested
Departed
Checked-in
Notified
Delivered to Consignee
© 2012 Air Canada. All rights reserved
• Integrated cargo vehicle dispatch system with real time monitoring
• Developed in conjunction with Katlyn – Waterloo, ON. Canada
• Function
• Dispatches Cargo Runner Vehicles to gated aircraft to pickup and drop off cargo shipments in a timely manner
• Improve tender and retrieval time for cargo
• Real time update on cargo location, type and size
• Presently installed in Toronto and Planned for Montreal and Vancouver in 2012
Slide 120
© 2012 Air Canada. All rights reserved
Vehicle Mounted
• Mobile Platform
• 10” Touch Screen
• Cellular 3 G Network
• Access to other airline operations systems Instant Messaging
4
Management Console
•Web Based
•Manage exceptions
Slide 121
© 2012 Air Canada. All rights reserved 9
•Easy to use interface
•Secure
•NFC Login
•Minimal Training
•Robust
• Pickup and Deliver
messaging for shipments to and from aircraft
Vehicle Interface
Slide 122
© 2012 Air Canada. All rights reserved 6
• Real time vehicle and cargo tracking to and from gates to cargo facilities
• Geo fencing for alerts and location management
• Historical playback, speed violations and impact sensor recording
Management Console
Slide 123
© 2012 Air Canada. All rights reserved
Mobile Logistic Management System
iLynx
Focuses on warehouse transactions
Developing Import Process
Intuitive Workflow
Deployable on any IOS Device
• iPod
• iPhone
• iPad
Slide 124
© 2012 Air Canada. All rights reserved
Why Apple?
Device Cost – iPod
Intuitive
Size
Hardware and Software Platform
Touch Screen
Battery Life
Manageable, Scalable
Storage Capabilities
Data Capabilities – Wi-Fi, Bluetooth, 3G
Camera
Ease and low cost of development
Slide 125
© 2012 Air Canada. All rights reserved
What does it do now?
Import Process
Scan Barcode with Camera
Check in the Goods
Immediately update when there are issues
• Missing
• Damages
Deliver goods to Customer
Review Shipment History
Slide 126
© 2012 Air Canada. All rights reserved
What do we want it to do? Export Process
Goods Acceptance
Station Information
Customer Information
Security
Alerts
Missing Freight, Priority Shipments
Form Replacement
Damage Reports – Pictures and Video
Live or temperature controlled checklists
Dangerous Goods Handling
Access to other Air Canada systems
Weight and Balance
Flight Status
Slide 127
World Cargo Symposium – 13 – 15 March 2012
Cargo e-Business Solutions: Present Today’s Realities and the XML
Vision for Tomorrow ↗ Review of IT Solutions for e-Freight: What Exists
Today and What are the Gaps
» Jean-Michael Kaliszewski, Cargo e-Business Technology Manager, IATA
World Cargo Symposium – 13 – 15 March 2012
Purpose of assessing IT vendor solutions for e-freight
↗ Identify major requirements for e-freight IT solutions
↗ Assess availability of e-freight IT solutions for all stakeholders
↗ Identify potential gaps in e-freight IT solutions
↗ Assess use of IT solutions for each stakeholder and identify gaps/issues
World Cargo Symposium – 13 – 15 March 2012
Product/Service types in sample Product/service type
IT Provider SW CCS CDMP Consultancy
Accenture Freight & Logistics Software 1 1 1 4 Legend
AWBEditor 1 Full Offering
BoxTop Technologies Ltd 1 Future Offering
British Telecommunications plc* 1 1 1 4 Partial offering
Cargowise 1 Consultancy
CHAMP Cargosystems* 1 1 1 4
The Descartes Systems Group Inc.*1 1 1 4
Global Logistics HK Ltd* 1 1 1
Hexaware Technologies Ltd* 4
IBS 1 1
Impatex 1
Kewill GmbH* 1 2 1 4
KSD Software AS 1 3
Mercator * 1 2 2
* : IATA Strategic Partner in e-cargo or cargo services areas
World Cargo Symposium – 13 – 15 March 2012
Coverage of major functionalities IT Provider
Customs
connection
Customs
messages e-security e-AWB
Transport
messages
Trade
messages
electronic
pouch
Accenture Freight & Logistics Software 2 1 2 1 1 1 2 Legend
AWBEditor 1 1 Full Offering
BoxTop Technologies Ltd 3 2 3 Future Offering
British Telecommunications plc* 3 3 1 1 Partial offering
Cargowise 1 1 2 1 1 1 1 Consultancy
CHAMP Cargosystems* 1 1 2 1 1 1 1
The Descartes Systems Group Inc.* 1 3 2 1 1 1 1
Global Logistics HK Ltd* 1 1 2 1 1 2 2
Hexaware Technologies Ltd* 4 4 4 4
IBS 1 1 2 1 1 2 2
Impatex 1 1 2 1 1
Kewill GmbH* 1 1 2 1 2 2
KSD Software AS 1 1 3 3 3 3
Mercator * 1 1 2 1 1 1 1
* : IATA Strategic Partner in e-cargo or cargo services areas
Functionality
World Cargo Symposium – 13 – 15 March 2012
Support of messaging standards
IT Providers Cargo IMP UN EDIFACTXML Trade XML TransportXML Customs
Accenture Freight & Logistics Software 1 3 3 Legend
AWBEditor 1 Full Offering
BoxTop Technologies Ltd 1 2 2 2 Future Offering
British Telecommunications plc* 1 3 2 3 Partial offering
Cargowise 1 1 1 1 1 Consultancy
CHAMP Cargosystems* 1 3 3 3 3
The Descartes Systems Group Inc.* 1 1 1 1 1
Global Logistics HK Ltd* 1 1 1 1 1
Hexaware Technologies Ltd* 4 4 4
IBS 1 1
Impatex 1 1
Kewill GmbH * 2 1 1
KSD Software AS 1 1 3 1
Mercator * 1 1 1
* : IATA Strategic Partner in e-cargo or cargo services areas
Messaging Standards
World Cargo Symposium – 13 – 15 March 2012
Solution support at country level
CountryName ACCENTURE LLP
AWBEdito
r
BoxTop Technolo
gies L
td
British
Tele
com
munica
tions p
lc*
Cargow
ise
CHAMP C
argo S
ystem
s*
The Desc
artes S
ystem
s Gro
up Inc.*
Global L
ogistic
s Syst
em H
K Co Lt
d*
Hexaw
are T
echnolo
gies*
Impate
x Com
puter S
ystem
s Ltd
Kewill
GmbH*
Merc
ator*
Argentina R 2 R R
Australia 1 R 1 R 1 R 1
Austria R 1 1 R R 1 1 Legend
Belgium 1 1 1 R 1 R 1 1 1 Local Support Available
Brazil R 2 R 2 Future Support Availability
Canada 1 R 1 R 1 1 R 1 R Remote Support
Chile 1 1 2 1 R R 1
China R 2 1 R 1 R 1
Chinese Taipei R 1 R 1 R
Colombia R 1 R R 1
Cyprus R 1 1 R R 1
Czech Republic R 1 1 R 2 R 1
Denmark R 1 2 1 R 2 R 1 1
Egypt R 1 R R 1
Finland R 1 2 1 R R 1
France 1 R 1 1 1 R 1 R 1 1
Germany 1 R 1 1 1 R 1 1 R 1 1
Hong Kong (SAR), China R R 2 1 R 1 1 R 1
Hungary R R 1 1 R R 1
Iceland R 1 R R
Indonesia 2 1 R
Ireland R R 1 1 R R
Israel 1 1 R R
Italy 1 1 1 R 1 R 1 1
Japan 1 R R 2 1 R 1 1 R 1
Kenya R 1 R R 1
Korea (South) R 1 R 1 R 1
Luxembourg R 1 1 R 1 R 1
Malaysia 1 R 2 1 R 1 R 1
Malta R 1 1 R R 1
Mauritius R 1 R R 1
Mexico R 1 R 1 R 1
Netherlands R R 1 1 1 R 1 R 1 1
New Zealand 1 1 1 R 1 R 1
Norway R 1 1 R 1 R 1
Puerto Rico R 1 R R 1
Romania 1 1 1 R R
Singapore 1 R 1 1 R 1 R 1
Slovakia R 1 R R
Slovenia R 1 1 R R
South Africa R 1 R 1 R 1
Spain 1 R 1 2 1 R 1 R 1 1
Sweden 1 1 1 R 1 R 1 1
Switzerland R 1 R 1 R 1 1
Thailand R 2 1 R 1 R 1
United Arab Emirates R R 1 1 R 1 R 1
United Kingdom 1 1 1 1 1 1 R 1 1 1 1
United States of America 1 1 R 1 1 R 1 1 1 1
* : IATA Strategic Partner in e-cargo or cargo services areas
World Cargo Symposium – 13 – 15 March 2012
IATA survey: good e-freight IT readiness of airlines
↗ 97% of airline sample (36) use CARGO-IMP messages
↗ Good use of latest CARGO-IMP version
» FWB v16: 69% currently support it, +83% in 2012
» FHL v4: 74% currently support it, 85% in 2012
» FFM v8: 44% currently support it, 51% in 2012
↗ 14% of airlines confirmed use of CARGO-XML and another 44% confirmed plan to use it
World Cargo Symposium – 13 – 15 March 2012
IATA survey: GHAs are building their XML capabilities for e-freight
↗ Good CARGO-IMP capabilities:
» 75 % of respondents will have the latest version of CARGO-IMP FWB/FHL/FFM by the end of 2012
↗ Still some gaps:
» 72% support e-freight special handling codes (EAP/EAW) and 61% support the e-AWB code (ECC) only
↗ But confirmed move towards XML:
» 23% already use it and 45% plan to move to
XML within 3 years
World Cargo Symposium – 13 – 15 March 2012
Conclusion ↗ By and large, Technology is available for major stakeholders
↗ Next steps?
↗ Are there barriers to technology use?
↗ Are there gaps, inefficiencies or room for
improvement in the global industry IT set-up?
↗ “Last mile” issues:
• Better Integration between movements of goods
and information flows
• Re-engineering of some cargo business
processes
↗ Assess availability of e-freight IT solutions for all stakeholders
↗ Identify potential gaps in e-freight IT solutions
↗ Assess use of IT solutions for each stakeholder and identify gaps/issues
World Cargo Symposium – 13 – 15 March 2012
Cargo e-Business Solutions: Present Today’s Realities and the XML
Vision for Tomorrow
↗ The XML Vision for Cargo: Lessons from a Case Study
» Paul McLean, IT Project Manager, Air Canada
© 2012 Air Canada. All rights reserved
Anticipated benefits of XML
Our vision is plug & play standards for cargo to connect everything
To clients to drive e-business
To handling agents & GSA systems
To our other IT systems and terminal devices
XML breaks out of the EDI constraints
Synchronous (real time) confirmation so no surprises
Flexibility on data content through tags rather than fixed fields and no translation costs
Ability to add new data elements such as full details, booked pricing, terms, contracts, etc.
Internet-based so lower / no communications costs
At the moment, when we
send an e-air waybill rather
than a paper one, some of
the data is not in the Cargo-
IMP message
Kuehne & Nagel
Slide 143
© 2012 Air Canada. All rights reserved
We are seeing the value of XML today
Private communications
System to system (Cargo Portal Services and SABRE Revenue Mgmt)
Smartphone app (Unisys and IBM)
Warehouse app (Unisys)
aircanadacargo.com website – Shipment Tracking
Slide 144
© 2012 Air Canada. All rights reserved
AC will remain an early adopter of XML services
IATA standards provide the plug and play we all need
First operation with Kuehne & Nagel for master AWB
Looking to rollout to other forwarders
Developing and implementing HAWB, booking and status XML messages
Slide 145
© 2012 Air Canada. All rights reserved
What we need and get from our IT vendor
A collaborative vendor that provides a hosted Logistic Management System that is web-based so we get the latest functionality immediately and also benefit from collaboration with other carriers.
Experience running XML cargo services that can leveraged.
A leadership and pioneering role of a future vision.
Vision to develop new functions that are integrated with XML giving us a single point of responsibility.
Leverage XML connectivity that other carriers on the system have implemented.
Slide 146
© 2012 Air Canada. All rights reserved
Next steps
Continue to work with IATA to refine standards
More visibility, flexibility and integration to deliver differentiated services
Sending data is history. The future is information sharing
Are you ready? We are, so let’s work together
Slide 147
© 2012 Air Canada. All rights reserved
Let’s keep leveraging the benefits of XML!
Thank You!
Slide 148
World Cargo Symposium – 13 – 15 March 2012
Cargo e-Business Solutions: Present Today’s Realities and the XML
Vision for Tomorrow
↗ Quality Optimization as a Basis for e-Freight
» Felix Keck, Managing Director, TRAXON Europe
Quality Optimization. Key to eCargo success.
IATA World Cargo Symposium 2012, Kuala Lumpur
Felix Keck, Managing Director, TRAXON Europe
Scope of Interest
WCS2012 151
>> Many independent participants but all in one boat
>> Seamless flow of information pre-requisite for efficiency
>> Quality Optimization
Con-signee
Shipper
Airline irline Destina-
tion Forwar-
der
Cu-stoms
GSSA, GHA
Origin Forwar
der
Quality Optimization
WCS2012 152
Data Quality Process Quality
e-Freight Message
Improvement Program
• MIP Reports for airlines
• Message Quality Report
for forwarders
• FSU Performance Reports
for forwarders
• AWB Status Tracking
Cargo 2000
• Phase I
• Phase II
• Standard Version
• Advanced Version
Optimization of Process Quality
WCS2012 153
Standard CDMP Advanced CDMP
• Measuring performance
of shipment movement
• C2K reports
• Advanced Track &Trace
(Website/Smart Phone/
Tablet PC)
• Daily raw data feed
(+ BI tool)
WCS2012
eCargo Acceleration
Quality
Core
System
154
eCargo Services
eCustoms
eBooking
eAWB Data Capture
e-Freight (MIP)
Cargo 2000
Processes
Network (XML, Cargo IMP)
Change Leadership
World Cargo Symposium – 13 – 15 March 2012
Cargo e-Business Solutions: Present Today’s Realities and the XML
Vision for Tomorrow
↗ Quality Management: Process Control in a Paperless World
» Kester Meijer, Director Operational Integrity, Division Safety & Quality Manager (DSQM), KLM Cargo
Quality Management
Process Control in a Paperless World
Kester Meijer Director Operational Integrity
CDMP as key source for all operational excellence practices
WCS March 2012
Operational Excellence C2K is not about C2K, it’s about OpEx
•Operational Excellence is about “Time”
•Reduction of Throughputtime (TPT) is the ultimate goal and KPI
•Shortened TPT increases the value of products and services
Quality First time right
Flexibility Adapt to Variance
Efficiency and Productivity Added value and Cost reduction
Efficiency
Flexibility
Reliability
Quality
Process Reliability
Delivery
Industry
Benchmark,
Standardize,
Innovate
Dialogue with customers
Improving the interfaces
Booking, Weight, Volumes
Notification, Delivery
Root Cause Failure Analysis
Internal Performance Management
Process Improvements, transparant, consistent, universal language and
definitions
19 March 2012 Page 159
Single Version of the Truth Only C2K Data is used for dialogue on Quality
Industry Improvements MOP Handover between Forwarder and Carrier
161
3. Transport Activities (Carrier)
S
H
I
P
P
E
R
C
O
N
S
I
G
N
E
E
1. Origin Activities (Forwarder)
5. Destination Activities (Forwarder)
4. Destination Activities (Carrier)
2. Origin Activities (Carrier)
Real Life Topics Improvement addressed and measured by C2K data
Booking and optimization
Top 10 reliable booking stations
Origin to HUB Causes of non-Q per Organizational Unit Trucking Arrival non performance
Customer Perspective
C2K FAP/DAP Claims
HUB added value - flexibility C2K HUB indicators
Offloaded AWB HUB
Tracing Missing/Found Cargo
T/M/L ratio at HUB
Relation Tonnage/Manpower/Quality Closer to the customer
“Who will solve my problem”
Booking reflects customer expectation
Reduce the gap on booking-actual
(weight and volume)
Manage the interface with the hub (flow)
Improve Documentation quality
Anticipate fit to the network
Monitor contamination
Get operational feedback from customers
“What do you need, how can we improve”
Link customer expectation to each cornerstone
Realistic feedback by Exception Handling Codes
Coordinate
Promise-feasibility
Forwarder and Airline CDMP’s
AF
KL
MP
KAN
DGF
SDV
SCH
GDW
AFKLMP DWH
CDMP (Cargo Data Management Portal) • are based on AWB prefix • come from different providers • exchange information using messaging infrastructure
Joint Reporting AFKLMP Some examples
•Origin (FAP)
•Destination (DAP)
•Local KPI’s LDP and LIP
•Exception Handling Codes
•Trends
•Quality flows
•Global
•Area,
•Market
•Station
•Trends
•Targets
Global and Product trends
Monthly overview vs
targets
Station sheets
Origin-HUB-
Destination
dd-mm-2008 Name of presentation - Version 1.01
166
C2K provides detailed Routemaps Plan and Actual, Deviations, Exceptions
Detailed Routemaps cover – The Baseline Plan
– The Actual Route and timestamps
– Deviation identification
– Exception Handling Codes
Example: Routemap of actual shipment
Uniform layout on all platforms: CDMP, Web, App’s
Tracking in the CDMP Uniform and clear layout
www.traxon-cdmp.com
dd-mm-2008 Name of presentation - Version 1.01
168
Tracking on the website Same information, same layout
www.afklcargo.com
dd-mm-2008 Name of presentation - Version 1.01
169
Easy Access to tracking information AF KL MP Cargo app
dd-mm-2008 Name of presentation - Version 1.01
170
Exception Handling codes Definitions, Monitoring, Reporting
• Family Structure developed &
implemented by KLM, adapted by
IATA C2K
• EHC’s defined per milstone
• List synchronized with AF & MP
• EHC Coverage wk 2 FAB HUB KL
& DAP KL 98%!
Using C2K information real time Window of Opportunity example JFK KL642
Close out time
EQ 90 min
EQ-H 360 min
DIM 420 min
RCS offset
EQ 90 min
EQ-H 120 min
DIM 120 min
Freight acceptance
1. Ops checks with FH after Local Acceptance Time which shipments are NOT delivered at the export warehouse
2. Ops provides late/no show AWB numbers to CSO department
3. CSO contacts customer and rebooks the shipment before the RCS offset time expires
The RCS milestone gets the “live” status when there is a full airwaybill and location input before
the RCS offset time or when the offset time is expired
Shipment late Call Customer
KL642 KL644
Rebook in consultation with client before expire RCS offset time without C2K failure
Window of opportunity
0 - min
240 - min
300 - min
Relation to other domains E-Freight, Security, Customs, Manuals
• Standard Airfreight Process and Quality measurement and improvement – Cargo 2000 (C2K) is an industry initiative aiming at implementing a new quality
management system for the worldwide air cargo industry. The objective is to implement processes, backed by quality standards, which are measurable to improve the efficiency of air cargo
• E-Freight takes care of the documentation and enhances data quality
– The long-term vision for the industry is to eliminate the need to produce and transport all paper for all stakeholders. This is paperless e-freight and eCustoms. However, before the paper can be removed from the transport process, e-freight stakeholders must have confidence in the quality
– (completeness and accuracy) of the data in those messages.
• Security (and Customs) make use of the data to proactively profile high risk
shipments and flows – Creating competitive airfreight modality by transporting goods safely, securely
and efficiently in a future proof, seamless & uninterrupted supply chain process, based on implemented harmonized standards at acceptable cost
– Manuals are logical and process driven – Using a process based model to make manuals more meaningful to the
employees who do the daily job of accepting, transporting and delivering cargo.
Summarizing C2K… All the way!
• C2K has matured: robust technology, reliable data, common language
• C2K is a transparent and objective way of measuring quality; benchmarking between
suppliers, competitors, partners and customers in the logistical chain
• C2K is the basis for dialogue concerning quality
• C2K enables continuous improvement of operational processes by focus and real time
information
• C2K together with E-Freight, Security, Customs, Manuals creates a strong basis for our
future sustainable profitability
• C2K is the standard for Skyteam members to implemented
World Cargo Symposium – 13 – 15 March 2012
e-Business: What are the Necessary Steps ↗ Moderator:
» Guillaume Drucy, Head of Cargo e-Business, IATA
↗ Panelists: » Angel Luis Cabeza Rivas, Senior Vice President Cargo e-Business &
Platform, International Airlines Group
» Felix Keck, Managing Director, TRAXON Europe
» Kester Meijer, Director Operational Integrity, Division Safety & Quality Manger (DSQM), KLM Cargo
» Alan Wright, Vice President, Global Cargo Operations, Swissport
World Cargo Symposium – 13 – 15 March 2012
Implementing New Technology in the Warehouse: What can we Learn from
Actual Projects?
↗ What New Technology can be Implemented in a Warehouse and What are the Benefits for Airfreight Operations: The Experience of Cathay Pacific
» Albert Lo, Commercial Manager, Cathay Pacific Services
CATHAY PACIFIC SERVICES LIMITED
CPCL presentation to IATA WCS
Technology and Innovation Track
What new technology can be implemented in a warehouse and what are the benefits for airfreight operations: the
experience of Cathay Pacific
Albert Lo Commercial Manager
Cathay Pacific Services Limited March 2012
CATHAY PACIFIC SERVICES LIMITED
Introduction
• Cathay Pacific Cargo Terminal (CPCT) is owned and operated by Cathay Pacific Services Limited (CPSL), a wholly owned subsidiary of Cathay Pacific Airways Limited (CX), at Hong Kong International Airport (HKIA)
• It is a multi-level cargo terminal with advance materials handling system (MHS). It is needed to address the issue of limited land and high throughput in HKIA
• Site area is 109,000 sq. m.
• Design capacity for Phase I 2M+ tons/year. When we fully develop the site, we estimate to handle 4M+ tons/year.
• Target to commence operation in early 2013
• Our website is www.cpsl.com.hk
CATHAY PACIFIC SERVICES LIMITED
Special Features
• High land use ratio
No less than 25 tons per sq. m.
• Meet the needs of HUB operation
Quick Transit (QT)
• Just in time operation
Airside
– Sort/group/hold by tow order
– Direct tow
Landside
– Truck control system (TCS)
CATHAY PACIFIC SERVICES LIMITED
Quick Transit
• Purpose
Reduce the minimum connecting time
Enable sort/consolidate transit and local jointing cargo to
maximize space utilization
Increase the number of city pair offering competitive product
against direct services
• How
Dedicated area on ground floor
Dedicated and specially designed MHS
Advance cargo information
CATHAY PACIFIC SERVICES LIMITED
Quick
Transshipment
In/Out Normal Cargo
In/Out Covered
Dolly
Staging
Valuable
Goods
Handling
Perishable
Handling
In/Out
QT
Last
Minute
Prepacked
Export
Ground Level
CATHAY PACIFIC SERVICES LIMITED
Just in Time - Airside
• Purpose
Reduce the waiting time
Reduce the need of staging for handover between CTO/RHO
Gain 30 minutes of processing time
• How
Purpose-built MHS at Level 2 to sort/group/hold built units
Purpose-built airside interface to enable direct tow
Advance planning
CATHAY PACIFIC SERVICES LIMITED
Prepacked
Cargo
Export ULD Pre-staging
Area
Provision for 4
Palletized ULD X-
Ray Machines
Level 2
CATHAY PACIFIC SERVICES LIMITED
Just in Time - Landside
• Purpose
Reduce the waiting time
Reduce the processing time
• How
Truck control system (TCS)
Real time monitoring
Advance booking
Have shipment ready prior to arrival of the trucks
CATHAY PACIFIC SERVICES LIMITED
WOS (TCS)
Customer
Customer
• Check and select shipment details Customer
• Book through Warehouse Operating System (WOS)
Customer
• Confirm truck dock availability or suggest alternate time slot
WOS
(TCS)
• Verify collection authority
• Online payment WOS
• Booking confirmed WOS
(TCS)
• Prior truck arrival, transfer bin box to nearby truck dock system check-outpoint
•
WOS & MHS
WOS & MHS
WOS
WOS
• To convenient
customer to check
shipment prior arrival
• To select their
preferred time slot
based on own
requirement;
• To facilitate online
payment settlement
and eliminate need
for cashier counter
services
• To pre-arrange
between WOS and
MHS allowing cargo
ready-for-collection
at customer selected
timeslot
CATHAY PACIFIC SERVICES LIMITED
No guaranteed success unless we
can… • Gain high degree of coordination between stakeholders
• Adopt advance shipment information
• Manage change of work process
• Operate sophisticated tailor made MHS
• Standardise proven system interfaces (RFID, bar code,
standard electronic messages…)
• Establish seamless system/human interface (handheld
terminals, mobile phone, LED display…)
It is all about people, machine and system
World Cargo Symposium – 13 – 15 March 2012
Implementing New Technology in the Warehouse: What can we Learn from
Actual Projects?
↗ Going Paperless for the Airfreight Acceptance Process with Smartcard Technology: The Experience at Cargonaut
» Arno Hoitink , Managing Director, Cargonaut
Cargo Community System
Kuala Lumpur, March 2012.
Arno Hoitink – Managing Director
IATA World Cargo Symposium
Cargonaut Cargo Community System
Cargo Community System
Agenda
Cargonaut Cargo Community System
• Background Cargonaut
• Project: E-Link
Product: eCargo Receipt with Smart Card Technology
Cargo Community System
Facts and figures
• Founded in 1985 by Schiphol Airport Authority.
• Industry-owned from 1996.
• 600 Customers
• 25 employees
• 100 million electronic messages per year.
• International:
• E-Cargo Pouch
• CCS France
• ICS Europe
Cargonaut Cargo Community System
Cargo Community System
Products and Services
1. eFree zone
2. eCargo Receipt with SmartCard Technology
3. eCargo Customs Control
4. eCargo Pouch
5. ICS and ECS hub
6. CargoScan
7. Airwaybill creation
8. Airwaybill tracking
Cargonaut Cargo Community System
Cargo Community System
Project eCargo Receipt with Smart Card Technology; step 1 Forwarder creates visit + prenotification
Cargonaut Cargo Community System
Cargo Community System
Project eCargo Receipt with Smart Card Technology; step 2; Gate IN
Cargonaut Cargo Community System
Cargo Community System
Project eCargo Receipt with Smart Card Technology; step 3 Dock unloading
Cargonaut Cargo Community System
Cargo Community System
Project eCargo Receipt with Smart Card Technology; step 4 Dock handling departure + gate out
Cargonaut Cargo Community System
Cargo Community System
Project eCargo Receipt with Smart Card Technology
Solution for forwarders and handlers community
In summer 2011 a pilot at Schiphol Airport.
Saves up to 25 % time on the delivery process of export goods
greater handling efficiency in the process of supplying goods for the forwarders, resulting in less queuing and waiting times at premises of handlers
Rapid and efficient acceptance of export shipments by the handlers
Facilitates the further use of e-freight and reduces physical paper flows
Cargonaut Cargo Community System
Cargo Community System
Cricical success factors
• You need commitment of majority of community
• Community needs to COLLABORATE
• It’s more than just a technical solution…..
Cargonaut Cargo Community System
World Cargo Symposium – 13 – 15 March 2012
Implementing New Technology in the Warehouse: What can we Learn from
Actual Projects? ↗ The MRD Device: How the Magic of Information Sharing Can
Work for Mail Processing
» Jorgen Van Mook, Manager Operations Planning, International Post Corporation
» Eric Pouille, Product Manager Airmail, Air France Cargo-KLM Cargo
© IPC, 2012 216
The IPC Mail Registration Device (MRD): “how the magic of information
sharing can work for mail processing”
IATA World Cargo Symposium
Kuala Lumpur, Malaysia
14 March 2011
Speakers:
IPC Air France
Jörgen van Mook Eric Pouille
© IPC, 2012 217
Mission:
Transfer traditional business processes between posts and
passenger carriers into business partnership, ensuring a
sustainable and reliable network for carriage of mail by air
Vision:
Efficient Capacity planning, Improved Visibility and
Accountability, Electronic Settlement, Reduced operating
costs by aligning Post and Airline processes /systems,
implementing Standard Operating procedures
Road map – to implement step by step:
Mail booking based on forecasted volumes, Simplified
tracking & Nesting, electronic POA & POD, Paper Free
transport & accounting, Mail managed in Cargo systems
IPC Initiative Future of Mail by Air;
Mission, Vision & Road Map
© IPC, 2012 218
What is mail and how is mail tracked and
transferred between post and air carriers ?
Mail items
Letters
C6/C5 avg.15gr
C4 avg. 75 gr
Bulky < 2kg
Parcels
Avg 4.5 kg
EMS
Expedited
All sizes
Mail receptacles
Handover equipment
Only for handover Transfer to/from aircraft Loading on/from aircraft
Receptacle ID tracking
© IPC, 2012 219
Challenges to provide POA & POD for mail Transfer custody at Post’ Airmail Unit (AMU)
Event data capturing at Carrier’ warehouse
At many airport sites mail is collected from Postal AMU and
delivered to AMU => transfer custody at the postal facility
Data capturing of receptacle IDs => at Carrier warehouse
=> Gap between data capturing event and transfer custody
Why no data capturing at all airports ?
Not a realistic expectation that carriers invest in
receptacle ID data capturing for “transfer of custody” at
all outer stations
Why no receptacle ID scanning at postal facility?
delay, space, security, not a ramp handler function
Solution: Use the IPC MRD concept
© IPC, 2012 220
IPC MRD concept for POA and POD Data capturing efficiency & data sharing
MRD is installed at postal facilities where transfer of custody
takes place; MRD is used by air carriers to record transfer
Origin post nests mail by scanning receptacle IDs in to
handover equipment for collection, attaching a nest ID
Carrier-handler records the transfer of custody at handover
equipment level using the MRD to scan postal nest ID
At destination the carrier attaches an MRD created nest ID
to handover equipment after recording delivery at MRD
The post scans MRD nest ID and receptacle IDs taken out
of handover equipment delivered by carrier
All data are collected and consolidated by IPC
IPC produces POA and POD files for air carriers
IPC produces reports for Posts, Handlers and Carriers
© IPC, 2012 227
SK
1234
SK 1234
Postal scans in XML file: SK 1234
BEIPCAIPCTSAAUN10324010000210
USJFKADKCHPAAUA20023019000123
USJFKADKCHPAAUA20023015000119
USJFKADKCHPAAUA20023017000102
USJFKADKCHPAAUA20023012000155
USJFKADKCHPAAUA20023013000065
USJFKADKCHPAAUA20023011000098
BEIPCAIPCTSAAUN10324010000210
© IPC, 2012 229
Posts send XML scans file:
SK 1234
BEIPCAIPCTSAAUN10324010000210
USJFKADKCHPAAUA20023019000123
USJFKADKCHPAAUA20023015000119
USJFKADKCHPAAUA20023017000102
USJFKADKCHPAAUA20023012000155
USJFKADKCHPAAUA20023013000065
USJFKADKCHPAAUA20023011000098
BEIPCAIPCTSAAUN10324010000210
MRD syncs records to IPC CPH
Aviapartner
SK 1234
BEIPCAIPCTSAAUN10324010000210
25/02/2012 10:43:12
Air Carrier POD XML file for
RESDIT 21: SK – SK1234 – CPH - POD
25/02/2012 10:43:12
USJFKADKCHPAAUA20023019000123
USJFKADKCHPAAUA20023015000119
USJFKADKCHPAAUA20023017000102
USJFKADKCHPAAUA20023012000155
USJFKADKCHPAAUA20023013000065
USJFKADKCHPAAUA20023011000098
MRD reports
232
Benefits for air carriers
• The MRD brings:
- Clarity in custody transfer through the electronic handshake
between post and airline
- Visibility for both airline and customer through a neutral
(IPC) technology
- Sanity in the commercial relationship between post and
airline to evaluate quality (mirror reports)
- Process efficiency as it requires only a single scan per nest
- Simplicity as the handler does not have to manage different
scanning systems (depending on the carrier’s choice)
- Cost efficiency as it reduces or even exempts positive data
capture at carrier’s warehouse
01
233
Success
• AF and handler SoDExI actively participated in the
implementation of the MRD in Paris CDG airport,
systematically using it for deliveries to La Poste.
02
234
Success
• Air France-KLM uses the MRD reports provided by IPC to:
- Respond to customers’ requests
- Monitor quality of delivery times
- Monitor use of system
03
235
Challenges / Next steps
• Expand handlers’ use of MRD in equipped stations, for both
inbound and outbound mail
• Gather sufficient data consistency to upgrade airlines’ IT
systems to turn IPC data into RESDIT 21 or RESDIT 74
• Spread the word to customers and industry partners that this is
the way to go to simplify and improve visibility for posts and
airlines
04
World Cargo Symposium – 13 – 15 March 2012
Implementing New Technology in the Warehouse: What can we Learn from
Actual Projects?
↗ How Can Airfreight Operations in the Warehouse Benefit from IT Technology
» Professor Yoon Chang, School of Air Transport, Transportation and Logistics, Korea Aerospace University
How can airfreight operations in the
warehouse benefit from IT technology?
- Design and Implementation of Intelligent Cargo Management
System
Professor Yoon Seok, Chang (email: [email protected])
Dean, Office of Information System & Service
Director, Ubiquitous Technology Application Research Center
Professor, School of Air Transport, Transportation & Logistics
Korea Aerospace University, Korea
I. Project Overview 1.1. Background
Issus of Air Freight Operations
Needs of the states-of- the art cargo management process
Intelligent Cargo Management System. Need Intelligent Knowledge
Management from huge stream of raw data
Delayed information (no real time update, etc) !!
Poor visualization, Text based un-friendly user interface !!
Errors/ inefficiencies from manual operations !!
Limited space, unstructured event management !!
To many data but not connected to knowledge !!
I. Project Overview 1.2. Scope
2007.07 ~ 2012.05.31
Time Ministry of Land, Transport and Marine Affairs, Korea
Development cost: About 3 million US dollars (5
years)
Sponsor
Development of a Information and Communication Technology (ICT) supported air cargo
management
To develop 5 Star Cargo Terminal Management System and Process
Objective
Sense & Respond of Cargo & Baggage Handling
activity
Streamlined/Slim Terminal Operation
Synchronization of Cargo & Resource
Standardization of RFID specification
for cargo environment and passenger
Information Sharing- Process to Process,
System to System
I. Project Overview 1.3. Process
Cargo
Arrival Weighing
Security
Check Confirm
Store
Cargo
Build-up
Plan Build-up ETV
241
242
Radio Environment Study for AIDC adoption
200 MHz 1 GHz
1 PK
MAXH
TDF
6DB
dBµV
/m
dBµV
/m
Demod AM
RBW 120 kHz
MT 100 ms
PREAMP OFFAtt 10 dB
DC
1 GHz
0
10
20
30
40
50
60
70
80
90
100
1
Marker 1 [T1 ]
81.95 dBµV/m
446.200000000 MHz
Date: 25.MAR.2008 07:53:13
1 PK
MAXH
6DB
200 MHz 1 GHz
dBµV
/m
dBµV
/m
TDF
Demod FM
RBW 120 kHz
MT 100 µs
PREAMP OFFAtt 10 dB
DC
1 GHz
0
10
20
30
40
50
60
70
80
90
100
1
Marker 1 [T1 ]
102.62 dBµV/m
441.120000000 MHz
Date: 25.MAR.2008 08:32:57
Antenna
Mobile Cell phone noise around 800MHz and 1.6 GHz
Walky-talky noise around 446.20MHz
Other discontinuous noise in the following frequencies - 242.36Mhz, 394.24Mhz, 938.52Mhz, 1.8653Ghz, 2.143Ghz, 2.425Ghz, 2.725Ghz, 2.815Ghz
I. Project Overview 1.3. Process
243
Process
Truck dock
Storage
ETV
(Elevator
Transfer
Vehicle)
· Inefficiency exist on warehousing and shipment
- Inefficiency exist in weighing scale and X-ray
- Lack of visibility, no dedicated location for cargo (before and after of the process)
- Delay in receiving cargo due to non real-time update on inspection
Issues
· Bottleneck of cargo shipping process
- Layout issue: insufficient ETV gates
- At peak time, High usage rate of ETV
- Inefficient of equipment usage
· Traditional Method
- Insufficient human resource at peaking time
- High dependency on forklift and operator
- Inspection and checking are done manually
· Lack of visibility on the specific cargo location
- Process time delay for cargo picking duet to manual recognition
- Insufficient presentation (paper) on cargo location in storage area
- Poor Floor space index at storage
Workstation
I. Project Overview 1.3. Process issues
Issues in Processes
244
Process
Perishables
Dangerous
Cargo
Location Issue
- location identification is done by manually (e.g. naked eyes)
- Mismatch of location (physical location Versus location in the system)
Status
- Issues in temporary storage (e.g. during transition)
Exceptional case handling
- Impossible to detect exceptions automatically (generally manual check)
- Manual claim handling, Not enough environmental data collection
Issues
Process
- Difficult to use DGR for searching information of DG
- Accident detection is totally dependent on the workers’ naked eyes.
- Accident notification by cell phone (or two way radio) might lead delay to clean up
Storage & Handling
- Hard to find the stored location of DG and whether against the separate rule or not.
- To establish the cause of accident is impossible.
- Accident detection
Access to DG area
- No restriction of accessing to DG area
Others
DG cargo tag is written by hand
Dual working for writing DG information by DG manager
I. Project Overview 1.3. Process issues
Issues in managing special cargo and events
II Technologies
2.1. Process redesign & Discrete Event
Simulation
2.2. Automation Technologies
2.3. System Overview
2.4. PDA Application
2.5. PC Application
2.6. 3D Modeling and Monitoring
2.7. Special Cargo Management
2.8. Cargo Dashboard
246
II. Technologies 2.1. Process redesign &
Discrete Event Simulation
What if simulation: with different KPI (e.g. process time, cost, throughput etc.)
Use of different simulation tools considering different objectives
EXTEND
Delmia ETV build-up Capacity
Forklift Travel Distance per pallet
247
II. Technologies 2.2. Automation Technologies
RFID Tech.
- Using RFID & sensor technology, we
can easily acquire cargo information &
synchronize information
AIDC* (RFID/WSN)
Control Sys. 1
2.
Automatic Pallet Feeding System
- Design of automatic pallet feeding
system
- Resolution of layout problem
Automation
Application of AIDC & Design of automation technology for cargo environment
AIDC*: Automatic Identification and Data Collection
Air Cargo Monitoring System
[Software Platform]
Web 2.0 RIA Platform Flex EXP
+
Special
Cargo
General
Cargo
ULD
Tracking
Status
Management
II. Technologies 2.3. System Overview
Solution Scope (Example)
249
Overall Solution Architecture
• Information Service
• Support decision making
•Knowledge creation from raw
data
Various
Application
• Modeling your own
business process.
•Automated Decision
BPM
Solution
• Real-time Data Capturing
& Filtering
EPC
Network
• RFID (900MHz, 433MHz)
• Barcode (1D, 2D)
• Sensor Network(2.4
GHz)
AIDC
Technology
II. Technologies 2.3. System Overview
-Cargo Tracking (3D)
- ULD management
-General Cargo
-Perishable Cargo
-Dangerous Cargo
-Mobile Maintenance
- Real time cargo knowledge management
II. Technologies
Object
To make a useful software for workers
at air cargo terminal with
RFID/Barcode Handheld Reader.
Features
RFID Card Log-in
MAWB and ULD Acceptance
SKID Storing at Boundary
ULD Build-up at Workstation
ULD Checkout at Airside Gate
ULD Load on Aircraft
Advantages
Optimized for mobile handheld reader
Whole cargo exporting process is
reflected.
Barcode/RFID based user identification
secures the information.
250
• Screen Shot
Log-In Acceptance
Build-up Load
스샷삽입
2.4 PDA Application
The developed solution support all the process activities in cargo .
It reduced manual input and support user friend human computer interaction.
It is based on Web 2.0 Technology.
Currently supports 5 language and easily support other languages.
II. Technologies 2.5. PC Application
Cargo managers and operators can easily identify: where the specific cargo is; what
condition they have (.e.g. emergency); progress of task (late, on time, etc)
2.6. 3D Modeling &
Monitoring II. Technologies
The solution support special cargo handling such as perishable
goods and Dangerous Goods
2.7 . Special cargo management II. Technologies
II. Technologies
Object
For managers and executives to
monitor the statistical information of
the air cargo warehouse terminal
process.
Features
Cargo Process Time
Percentage of On-Time
Daily Traffic by Destinations
Accumulated Traffic by Destinations
Number of Flight per Day
Trend of Cargo Stock
Advantages
Offers various charts of key
performance indicators of air cargo
terminal process.
Increases the speed of decision making.
254
• Screen Shot
2.8 Cargo Dashboard
Chart
Chart Chart
Cover flow Monitoring
1
Provision of Real time Visibility .
2 Proactive and Reactive Management of Cargo Event
3
Management of Process Bottlenecks Based on Real-time Data Streams .
4
Provide Good grip on the all activities in the cargo terminal .
5 Automatic Location identification of Inventory and Containers
6 Reduce human input errors
7 Business Process Automation
III. Benefits
8 Reduce Claim Management Time, Reduce number of claim issued
9 Real Time Calculation of Cargo Statistics
10 ………
World Cargo Symposium – 13 – 15 March 2012
Priorities for Airfreight: What Have We Learned Today?
↗ Moderator: » Matt Preiss, Regional Customer Service Manager – MESA & Asia
Pacific, British Airways World Cargo
↗ Panelists: » Nicklas Schlingensiepen, Head of Airfreight Operations & Compliance,
Asia Pacific, DHL Global Forwarding
» Alan Wright, Vice President, Global Cargo Operations, Swissport
» Howard Stone, Director Aviation Security, UPS
» Michael Morey, Director Marketing and Business Development, Air Canada