Case Study: Global partnership cost savings www.adeccousa.com

Case Study:

Global partnership cost savings

The client: Leader in Internet networking, including hardware, software, and service offerings used to create solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.

Client objectives: • Single global partner to serve as true extension of client’s own corporate HR Department, working in tandem with

regional HR offices • Supplier with proven track record implementing and managing high-volume, global workforce management

programs with diverse requirements (including IT), processes and systems • Reduce cost • Manage risk inherent in co-employment or employee misclassification • Standardize screening and on-boarding processes

Challenges • Wide range of workforce needs • National and global geographic locations • Lack of centralized management of approximately 3,000 temporary staff augmentation personnel and consultants • Risk exposure due to non-compliant vendors • Lack of spend and SLA management • Inconsistent and high cost of non-employee engagement • Inconsistent service delivery

Our solution • Dedicated account management and corporate sponsorship to manage client technology and all suppliers • Access to Adecco global scope providing complete workforce management solutions • Extensive communication strategy included roll out to client’s end user audience via road shows, best practice

summits, conference calls, client Intranet User Guides, and department meetings; which led to significant increase in use of appropriately classified workers

• Standardization of all contingent hiring processes • Mitigation of misclassification/co-employment risks • Customized plans to address business needs and develop an account structure that supports this model, while

helping client achieve consistency and compliance across all zones

Case Study: Global partnership cost savings www.adeccousa.com

• Support provided to global client, while also supporting subsidiaries and acquisitions to enable seamless transition of client’s HR processes

• Provided guidance to managers regarding SOW business - partnered with Adecco lines of business to deliver large scale SOW projects

Results/ROI • Began with local U.S. service partnership in 1997 and evolved into worldwide program in 2007 • Currently servicing 36 countries in North America, EMEA, APAC and Latin America • Provide on-site services in the U.S., U.K., Australia, New Zealand, Netherlands, Singapore, Hong Kong and

Japan; and off-site dedicated management in 18 other locations Our client benefitted from:

• Effective account management • Improved response time and fill rates • Enhanced accountability and communication • Consistent and compliant services delivered globally • Standardized requisition and fulfillment processes • Effective issue resolution process • Consistent support from Adecco’s local branch network • Flexible, consolidated invoicing that addressed specific needs • Significant time savings stemming from fewer invoicing concerns • Reduced Total Cost of Ownership (TCO) by engaging temporary workers and contractors • Effective management of SOW-related work that kept rates competitive and resulted in 60% cost savings