Techno Brain BPO ITES Corporate Profile

BPO / ITES Company Profile BPO / ITES Company Profile


Techno Brain BPO ITES Corporate Profile..

Transcript of Techno Brain BPO ITES Corporate Profile

Page 1: Techno Brain BPO ITES Corporate Profile


Company Profile


Company Profile

Page 2: Techno Brain BPO ITES Corporate Profile

About Techno Brain BPO/ITES

IT Enabled Services

Outsourcing to Techno Brain BPO/ITES

Core Values & Differentiators

BPO Portfolio

Physical & Data Security

Operational Procedure

Client Partnership

About Techno Brain

Topics Page No











Techno Brain BPO

Page 3: Techno Brain BPO ITES Corporate Profile

About Techno Brain BPO/ITES

Techno Brain BPO

Techno Brain BPO

Techno Brain BPO,

Techno Brain BPO

located at the hub of

East Africa's business community Nairobi,

Kenya started its operations from October

2006. In March 2008 Techno Brain BPO,

earlier known as Ken-Tech Data Limited,

was taken over by Export Trading Limited

and was incorporated with Techno Brain

Limited. is a fully owned

subsidiary of Techno Brain Limited offering

best of IT Enabled Services.

with the support of

Techno Brain, takes up outsourcing of

processes that are enabled by Information

Technology. These services span over

diverse areas l ike f inance, HR,

a d m i n i s t r a t i o n , h e a l t h c a r e ,

telecommunication, manufacturing etc

and are provided from e-enabled

locations. aims to

provide B2B e-commerce solutions.

is a pioneer in managing

business processes for companies around

the world. The company blends process

expertise, information technology and

analytical capabilities in diverse industries to

provide a broad range of services using its

global delivery platform.

is an IT-enabled and

Business Process Outsourcing services

provider, which provides integrated

solutions, Customer Lifecycle, Back-office

Lifecycle Management, IT outsourcing

services and outsourcing solutions to many

of the local and International companies in a

wide range of industries including retail,

insurance, mortgage, banking and financial

services, healthcare, telecommunications,

technology, travel and hospitality.

Techno Brain BPO

Techno Brain BPO

Company Profile

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Techno Brain BPO combines world class Technology, Process Skills and

Expertise to meet the client's requirements round the clock assuring

business as usual.

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IT Enabled Services

IT Enabled Services has drastically

increased over years. It is more being

recognized not merely as a tool of cost

reduction but is also being considered as a

management tool for achieving higher

organizational effectiveness.

IT Enabled Services is a revolutionary IT

offshoot which can look after all outsourcing

needs whether it's Customer Relationship

Management (CRM), Finance & Accounting

services, Transcription/Translation services,

Data Processing, Document Handling or Call

Centers. Outsourcing helps organization to

focus on developing its core business.

Outsourcing integrates all the tasks that are not

part of the organization's main line activity or

core process and streamlines business processes

by improving operating performance, increase

efficiency, productivity and control cost in order

to help management better focus on increasing

sales and market share, developing new and

improved products and enhancing customer

service and satisfaction.

Gain a competitive edge

Increase flexibility & capacity

Enhance overall performance

Improve customer satisfaction

Manage security, privacy & risk

Increase market share & revenues

An organization can undergo the following benefits by outsourcing their processes:

Improve productivity & operating


Control cost through significant


Better process maturity & resource


Techno Brain BPO

Company Profile

Techno Brain BPO/ITES started with non-voice operations for local clients

and grew up its competencies to handle voice, F&A, KPO and IT enabled

services in a faster pace. Today Techno Brain BPO/ITES supports Clients'

from US, South America ,UK, India & Local clients across Africa in the

fields of Finance & Accounts Services (F&A), Customer & Technical

Service, Digitization, Market Research & Survey (KPO), Data Transcription

& many more for the esteemed clients

Page 5: Techno Brain BPO ITES Corporate Profile

Outsourcing to Techno Brain BPO/ITES

Techno Brain BPO offers a wide spectrum

of high quality, time bound & cost

effective IT enabled services to

organizations globally through the

offshore facilities available in Kenya.

Outsourcing to Techno Brain BPO

completely eliminates the costs of

recruiting, hiring, training and payroll

taxes. You don't have to deal with the

stress of finding and hiring new people or

reducing your work force when they aren't

needed. Additionally, our decade old

strong foothold in IT Solutions and

Training enables us to offer end-to-end

solutions to our clients across the globe.

As an ITES customized solution provider,

Techno Brain BPO brings a wealth of

experience to both local as well as global

clients. We offer a variety of voice and non-

voice IT enabled services that are specifically

tailored to meet the needs of the

outsourcing industry. After establishing

Techno Brain BPO as one of the forerunners

in the outsourcing industry in Kenya, we are

positioning ourselves to be the ITES Service

Provider of choice in the region. Techno

Brain BPO, being a global company, is also

socially responsible. As an initiative towards

Corporate Social Responsibility, Techno Brain

BPO division upgraded the existing Childline

Kenya’s Call Centre Infrastructure with the

support of Rockfeller Foundation.

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Company Profile

Techno Brain BPO has a capacity of 150 seats which can host a maximum

of 400 operational seats in a day and is available with modern

infrastructure capable of operating continuously meeting 24x7 operations


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Core Values & Differentiators

Techno Brain BPO has a capacity of 150 seats which can host a maximum of

400 operational seats in a day and is available with modern infrastructure

capable of operating continuously meeting 24x7 operations requirements.

Strives for excellence

Shows transparency in all dealings

Does not compromise on ethical


Constantly surpasses the client's


Strives to improve by seeking

feedback from others

Leads by example through personal

accountability & credibility

Makes objective decisions that are

impartial & unprejudiced

Recognizes its employees as the

foundation of its success

Reflects upon own experiences for

continuous learning & growth

Actively fosters the vision, mission &

values of the organization

Techno Brain BPO has built its value proposition as a client partner rather than a service provider

with the ability to provide customized delivery solutions based on the client's requirements and

enabling process improvements using industry benchmarks and standard quality processes. Listed

below are few differentiators.


Integrated IT & BPO delivery model

The management team at Techno

Brain BPO has a vast extensive

experience of transitioning global

business processes to Kenya and

running effective service operations

for global organizations.

Kenya has one of the best education

systems in Africa and enjoys over 80%

of literacy. Techno Brain BPO recruits

from a rich pool of talented, energetic and

ambitious who are keen to be part of the

growing success of Techno Brain BPO.

We have one of the best learning and

training facilities in the industry to train our

work force.

We are the FIRST pure play BPO/ITES

Company in Kenya to grow organically and

reach the present size.

Techno Brain BPO

Company Profile

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BPO Portfolio

We provide hybrid services to unlock business value by applying proven

process methodologies and business excellence frameworks to significantly

reduce costs, enhance effectiveness and optimize business processes.

Techno Brain BPO is an end-to-end outsourcing provider with an extensive portfolio of services to offer.

Customer Care Finance & Accounting Human Resources

Knowledge Services Order Management Procurement

Data Related Services

Data Entry, Verification &


Data Scrapping

Data Conversion

Web Services

Web Designing

Online Sales &








Scanning &

Indexing Services

Legal Services

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Company Profile

Market Research / Survey

Market & Demand Analysis

Data Mining


ITES Consulting

Lead Generation

Order & Lead


Order Acceptance

& Maintenance

Order Processing

Vendor Authorization


Purchasing &

Payment Services

Inbound Customer Service

& Technical Support


Payments, Loans & Mortgage

Billing Helpdesk

HR Services

Sales Support

E-Commerce Support


Internal Services Helpdesk

Sales Pramote/Appointment


Chat, emailing, Fax Services

Billing Generation

& Maintenance

Accounts Payable

Accounts Receivable


Balance Sheet Tracking

& Maintenance

Quick Book Accounting


Payroll Processing

Employee Database


NSSF Management

/ Fund Management

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Physical & Data Security

Techno Brain BPO ensures high physical security for its premises, employees

and also for the intellectual business solely be the property of client. Non-

Disclosure agreement will be signed to protect client data by all employees &

will be followed with all due regards.

Pre-crisis security measures taken at different levels in the organization:

System based security measures:

All systems will be password protected

USB ports will be disabled on all


Restricted internet access to protect the

confidential data from sending out of the


Employees will be working on a secluded

section so as to enforce that all these

measures are implemented

Agents who handle financial information

will be placed closer to the supervisor

work stations for constant monitoring

Physical & premises security measures :

CCTV Cameras with remote access


Security check for all employees at the


Mobile phones, PDAs, Bags, Pens & Papers

not allowed inside the office

World class fire & alarm services connected to

our vendor central security desk

Security enabled premises with biometric

fingerprint access control for production area,

Tech & Server rooms

Post-crisis security measures:

Client SLA followed – Contracts signed with

clauses on ensuring data security

Insurance on data security considered to be

taken based on work volume

HR driven is investigation done & details are

submitted to client on action points

Re commenda t i on s a l s o s en t to

management for further action

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Company Profile

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Operational Procedure

At Techno Brain BPO we are continually expanding upon our knowledge and

services to assist clients with successfully implementing of their “Business

Solutions” across the Globe.

In order to meet the individual needs of clients,

maintains a wide range of

qualifications. We excel in our BPO / KPO/ITES

Operational & Quality skills. Our extensive

knowledge base entails us in planning and

executing 24 X 7 Operations effectively.

Moreover, our functional and technical

Techno Brain BPO

experience extends to interfacing our CRM with

our Clients Applications and various call based

functions. At we are continually

expanding upon our knowledge and services to

assist clients with successfully implementing of

their “Business Solutions” across the Globe.

Techno Brain BPO



At this stage, we try and

understand clients' business, identify

outsource opportunities, assess requirements,

review environment and confirm validity.

For analyzing, we gather

documentation, identify solution and costing,

confirm and validate with client and prepare

the process implementation plan.

At this juncture, we adapt process plan,

emulate client process, document operating

plan, and confirm performance requirements.

Transition Management & Implementation:


We at follow a robustly defined operational procedure to ensure process integrity and

minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in

devising a plan to implement the strategy and de-risking the plan to ensure success.

Techno Brain BPO

Techno Brain BPO

Company Profile

Turning insights into actions

Integrate needs vs deliverables

Resolving clients business issues

Building trust & respect with clients


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Client Partnership

Techno Brain BPO an IT Enabled Service provider is about partnership and

value creation, much about recognizing opportunities that the new economic

climate provides.

Techno Brain BPO is an organization with

strong fundamentals, business & financial,

governance models, increased appetite

for risk, flexibility will continue to grow

and thrive. Further, we also have a full

service capability across BPO, IT and

consulting in order to have a greater

ability to impact client organizations.

Further, we have invested in building a

world class outsourcing capability center

to support our strong technology and

BPO credentials backed by global delivery.

We will continue to make investments in

all its strategic focus areas.

The BPO/ITES engagement model like any

other business imperative is based on

trust, relationship, proven domain and

above all a mutual desire to grow business

and achieve gains and efficiencies in the

system. It is not an anathema for poorly

thought out business decisions or an

alternative to ad hoc cost cutting business

measures. Our clients and us recognize this

and work with each other to make this a win


an IT Enabled Service

provider is about partnership and value

creation, much about recognizing

opportunities that the new economic

climate provides. Please be assured that we

extend service to international standards

with the state of the art facility that we have.

Further it is empowered by internationally

recognized methodology and operating

procedures. Hence, our clients are always

provided with the best service that is


Techno Brain BPO

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Company Profile

“We thank you for taking time to go through our profile and would be

highly interested to work with your esteemed Organization. Feel free

to contact us for detailed requirements. Customer Reference will be

provided on request.”

Page 11: Techno Brain BPO ITES Corporate Profile

About Techno Brain

Techno Brain,

Techno Brain

Techno Brain’s

established in 1997, is an

Intellectual Property driven Technology

Services Company, committed to deliver

innovative IT solutions, BPO/ITES services and

IT Training worldwide. With unsurpassed

technical expertise built over a decade, &

having development centers in Africa, USA &

Asia, , a Microsoft Gold Certified

Partner and an ISO 9001:2008 Certified

Company, offers high quality, cost effective,

off-the-shelf solutions and products to

Governments, Public Sectors, NGOs, and

other large Private Organizations across the


major IT products are

InspireHRM, a Microsoft Certified Human

Resources & Payroll Management System;

MEsure, a CfMD (Certified for Microsoft

Dynamics) certified Project Monitoring and

Evaluation System; SecuRegister, Multi-modal

Biometric System; AIRevenue, Airport Revenue

Management System; and IFMS, Integrated

Financial Management System; and IT

Solutions are e-Governance; Secure

Credentials; Management Information System

& Point Solutions.

Division offers

Customer Care, Finance & Accounting, Human

Resources, Knowledge Services, Order

Management and Web Services tailored to the

global outsourcing industry.

Training Division has over a

decade’s of experience in imparting quality IT

Training in Africa on Microsoft, CISCO, Oracle,

RedHat and various International Diploma


Techno Brain’s BPO/ITES

Techno Brain’s

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Company Profile

Our Partners

Microsoft Oracle New Horizons Serenic Corporation L1-ID




Addis Ababa



Dar es Salaam














Page 12: Techno Brain BPO ITES Corporate Profile


P.O. Box 2535, Code 1250

KT12 Building, Ethio-China

Friendship Road (Wellosefer)

Addis Ababa

Tel : +251 11 442 1813/14

Fax: +251 11 440 1453

[email protected]


P.O. Box 510-00100

2nd Floor - Office Block,

Tuffsteel Campus

(Next to Tusky's head quarter 400 mts

away from City Cabanas)

Mombasa Road, Nairobi, Kenya

Tel: +254-20-2364167 / 8,

+1-347-227-6913 (USA)

[email protected]


P.O. Box 57666-00200

4th Floor, Eco Bank Towers

Muindi Mbingu St, Nairobi

Tel : +254 20 224 6145/224 6154

Fax : +254 20 224 6186

[email protected]

South Africa

6th floor, South Wing, Sandton City

Office Towers, Cnr. Rivonia & 5th Str.

Sandhurst 2196, Johannesburg

Tel : +27 11 783 5238/5291/5306

Fax : +27 11 783 5341

[email protected]


Plot No 3/772, Area 3,Private Bag No 2625

Kamuzu Procession Road

HAYAT building, Lilongwe

Tel : +265 1 750 395

Fax : +265 1 1750 395

[email protected]


Av. OUA nr. 1095

NUIT 400204748


Tel : +258 21 403 241

Fax : +258 21 408 733

[email protected]


P.O. Box 33339, Unit 13/14

1st Floor, Metropole House

Entebbe Road, Kampala

Tel : +256 31 2263066/2263067

Fax : +256 41 4347 078

[email protected]


P.O. Box 10559

Ras Al Khaimah


Tel: + 971 422 38801

Fax: + 971 422 38863

[email protected]


1 Innovation Way

Delaware Technology Park

Newark, De 19711-5449 USA

Tel : +1 888 875 0554

Fax : +1 888 875 0554

[email protected]


P.O. Box 33522, Plot No. 179

Luanshya Road,


Tel: +260 1 226 894

Fax: +260 1 237 731

[email protected]


II Floor, S.V.Square,

Road No.36,

Jubilee Hills,

Hyderabad – 500 033

Tel : +91 40 30990202

Fax : +91 40 30990201

[email protected]


PO Box 10295,

Plot Number 532,

Msasani Peninsula,

Dar Es Salaam, Tanzania

Tel : +255 22 2113502/2118302

Fax: +255 22 2118298

[email protected]