Techno Brain BPO ITES Corporate Profile
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BPO / ITES Company Profile BPO / ITES Company Profile www.technobraingroup.com
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Techno Brain BPO ITES Corporate Profile..
Transcript of Techno Brain BPO ITES Corporate Profile
BPO / ITES
Company Profile
BPO / ITES
Company Profile
www.technobraingroup.com
About Techno Brain BPO/ITES
IT Enabled Services
Outsourcing to Techno Brain BPO/ITES
Core Values & Differentiators
BPO Portfolio
Physical & Data Security
Operational Procedure
Client Partnership
About Techno Brain
Topics Page No
BPO/ITES
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Techno Brain BPO
About Techno Brain BPO/ITES
Techno Brain BPO
Techno Brain BPO
Techno Brain BPO,
Techno Brain BPO
located at the hub of
East Africa's business community Nairobi,
Kenya started its operations from October
2006. In March 2008 Techno Brain BPO,
earlier known as Ken-Tech Data Limited,
was taken over by Export Trading Limited
and was incorporated with Techno Brain
Limited. is a fully owned
subsidiary of Techno Brain Limited offering
best of IT Enabled Services.
with the support of
Techno Brain, takes up outsourcing of
processes that are enabled by Information
Technology. These services span over
diverse areas l ike f inance, HR,
a d m i n i s t r a t i o n , h e a l t h c a r e ,
telecommunication, manufacturing etc
and are provided from e-enabled
locations. aims to
provide B2B e-commerce solutions.
is a pioneer in managing
business processes for companies around
the world. The company blends process
expertise, information technology and
analytical capabilities in diverse industries to
provide a broad range of services using its
global delivery platform.
is an IT-enabled and
Business Process Outsourcing services
provider, which provides integrated
solutions, Customer Lifecycle, Back-office
Lifecycle Management, IT outsourcing
services and outsourcing solutions to many
of the local and International companies in a
wide range of industries including retail,
insurance, mortgage, banking and financial
services, healthcare, telecommunications,
technology, travel and hospitality.
Techno Brain BPO
Techno Brain BPO
Company Profile
1 Techno Brain BPO
Techno Brain BPO combines world class Technology, Process Skills and
Expertise to meet the client's requirements round the clock assuring
business as usual.
2
IT Enabled Services
IT Enabled Services has drastically
increased over years. It is more being
recognized not merely as a tool of cost
reduction but is also being considered as a
management tool for achieving higher
organizational effectiveness.
IT Enabled Services is a revolutionary IT
offshoot which can look after all outsourcing
needs whether it's Customer Relationship
Management (CRM), Finance & Accounting
services, Transcription/Translation services,
Data Processing, Document Handling or Call
Centers. Outsourcing helps organization to
focus on developing its core business.
Outsourcing integrates all the tasks that are not
part of the organization's main line activity or
core process and streamlines business processes
by improving operating performance, increase
efficiency, productivity and control cost in order
to help management better focus on increasing
sales and market share, developing new and
improved products and enhancing customer
service and satisfaction.
Gain a competitive edge
Increase flexibility & capacity
Enhance overall performance
Improve customer satisfaction
Manage security, privacy & risk
Increase market share & revenues
An organization can undergo the following benefits by outsourcing their processes:
Improve productivity & operating
efficiency
Control cost through significant
reductions
Better process maturity & resource
flexibility
Techno Brain BPO
Company Profile
Techno Brain BPO/ITES started with non-voice operations for local clients
and grew up its competencies to handle voice, F&A, KPO and IT enabled
services in a faster pace. Today Techno Brain BPO/ITES supports Clients'
from US, South America ,UK, India & Local clients across Africa in the
fields of Finance & Accounts Services (F&A), Customer & Technical
Service, Digitization, Market Research & Survey (KPO), Data Transcription
& many more for the esteemed clients
Outsourcing to Techno Brain BPO/ITES
Techno Brain BPO offers a wide spectrum
of high quality, time bound & cost
effective IT enabled services to
organizations globally through the
offshore facilities available in Kenya.
Outsourcing to Techno Brain BPO
completely eliminates the costs of
recruiting, hiring, training and payroll
taxes. You don't have to deal with the
stress of finding and hiring new people or
reducing your work force when they aren't
needed. Additionally, our decade old
strong foothold in IT Solutions and
Training enables us to offer end-to-end
solutions to our clients across the globe.
As an ITES customized solution provider,
Techno Brain BPO brings a wealth of
experience to both local as well as global
clients. We offer a variety of voice and non-
voice IT enabled services that are specifically
tailored to meet the needs of the
outsourcing industry. After establishing
Techno Brain BPO as one of the forerunners
in the outsourcing industry in Kenya, we are
positioning ourselves to be the ITES Service
Provider of choice in the region. Techno
Brain BPO, being a global company, is also
socially responsible. As an initiative towards
Corporate Social Responsibility, Techno Brain
BPO division upgraded the existing Childline
Kenya’s Call Centre Infrastructure with the
support of Rockfeller Foundation.
3 Techno Brain BPO
Company Profile
Techno Brain BPO has a capacity of 150 seats which can host a maximum
of 400 operational seats in a day and is available with modern
infrastructure capable of operating continuously meeting 24x7 operations
requirements.
Core Values & Differentiators
Techno Brain BPO has a capacity of 150 seats which can host a maximum of
400 operational seats in a day and is available with modern infrastructure
capable of operating continuously meeting 24x7 operations requirements.
Strives for excellence
Shows transparency in all dealings
Does not compromise on ethical
values
Constantly surpasses the client's
expectations
Strives to improve by seeking
feedback from others
Leads by example through personal
accountability & credibility
Makes objective decisions that are
impartial & unprejudiced
Recognizes its employees as the
foundation of its success
Reflects upon own experiences for
continuous learning & growth
Actively fosters the vision, mission &
values of the organization
Techno Brain BPO has built its value proposition as a client partner rather than a service provider
with the ability to provide customized delivery solutions based on the client's requirements and
enabling process improvements using industry benchmarks and standard quality processes. Listed
below are few differentiators.
4
Integrated IT & BPO delivery model
The management team at Techno
Brain BPO has a vast extensive
experience of transitioning global
business processes to Kenya and
running effective service operations
for global organizations.
Kenya has one of the best education
systems in Africa and enjoys over 80%
of literacy. Techno Brain BPO recruits
from a rich pool of talented, energetic and
ambitious who are keen to be part of the
growing success of Techno Brain BPO.
We have one of the best learning and
training facilities in the industry to train our
work force.
We are the FIRST pure play BPO/ITES
Company in Kenya to grow organically and
reach the present size.
Techno Brain BPO
Company Profile
BPO Portfolio
We provide hybrid services to unlock business value by applying proven
process methodologies and business excellence frameworks to significantly
reduce costs, enhance effectiveness and optimize business processes.
Techno Brain BPO is an end-to-end outsourcing provider with an extensive portfolio of services to offer.
Customer Care Finance & Accounting Human Resources
Knowledge Services Order Management Procurement
Data Related Services
Data Entry, Verification &
Validation
Data Scrapping
Data Conversion
Web Services
Web Designing
Online Sales &
Marketing
Supporting
e-Commerce
Transactions
Others
Digitiization
Services
Scanning &
Indexing Services
Legal Services
5 Techno Brain BPO
Company Profile
Market Research / Survey
Market & Demand Analysis
Data Mining
Research
ITES Consulting
Lead Generation
Order & Lead
Generation
Order Acceptance
& Maintenance
Order Processing
Vendor Authorization
Procurement,
Purchasing &
Payment Services
Inbound Customer Service
& Technical Support
Banking
Payments, Loans & Mortgage
Billing Helpdesk
HR Services
Sales Support
E-Commerce Support
Collections
Internal Services Helpdesk
Sales Pramote/Appointment
Setting
Chat, emailing, Fax Services
Billing Generation
& Maintenance
Accounts Payable
Accounts Receivable
Collections
Balance Sheet Tracking
& Maintenance
Quick Book Accounting
Banking
Payroll Processing
Employee Database
Management
NSSF Management
/ Fund Management
Physical & Data Security
Techno Brain BPO ensures high physical security for its premises, employees
and also for the intellectual business solely be the property of client. Non-
Disclosure agreement will be signed to protect client data by all employees &
will be followed with all due regards.
Pre-crisis security measures taken at different levels in the organization:
System based security measures:
All systems will be password protected
USB ports will be disabled on all
machines
Restricted internet access to protect the
confidential data from sending out of the
office
Employees will be working on a secluded
section so as to enforce that all these
measures are implemented
Agents who handle financial information
will be placed closer to the supervisor
work stations for constant monitoring
Physical & premises security measures :
CCTV Cameras with remote access
monitoring
Security check for all employees at the
entrance
Mobile phones, PDAs, Bags, Pens & Papers
not allowed inside the office
World class fire & alarm services connected to
our vendor central security desk
Security enabled premises with biometric
fingerprint access control for production area,
Tech & Server rooms
Post-crisis security measures:
Client SLA followed – Contracts signed with
clauses on ensuring data security
Insurance on data security considered to be
taken based on work volume
HR driven is investigation done & details are
submitted to client on action points
Re commenda t i on s a l s o s en t to
management for further action
6 Techno Brain BPO
Company Profile
Operational Procedure
At Techno Brain BPO we are continually expanding upon our knowledge and
services to assist clients with successfully implementing of their “Business
Solutions” across the Globe.
In order to meet the individual needs of clients,
maintains a wide range of
qualifications. We excel in our BPO / KPO/ITES
Operational & Quality skills. Our extensive
knowledge base entails us in planning and
executing 24 X 7 Operations effectively.
Moreover, our functional and technical
Techno Brain BPO
experience extends to interfacing our CRM with
our Clients Applications and various call based
functions. At we are continually
expanding upon our knowledge and services to
assist clients with successfully implementing of
their “Business Solutions” across the Globe.
Techno Brain BPO
Discovery:
Analysis:
At this stage, we try and
understand clients' business, identify
outsource opportunities, assess requirements,
review environment and confirm validity.
For analyzing, we gather
documentation, identify solution and costing,
confirm and validate with client and prepare
the process implementation plan.
At this juncture, we adapt process plan,
emulate client process, document operating
plan, and confirm performance requirements.
Transition Management & Implementation:
7
We at follow a robustly defined operational procedure to ensure process integrity and
minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in
devising a plan to implement the strategy and de-risking the plan to ensure success.
Techno Brain BPO
Techno Brain BPO
Company Profile
Turning insights into actions
Integrate needs vs deliverables
Resolving clients business issues
Building trust & respect with clients
Discovery
Client Partnership
Techno Brain BPO an IT Enabled Service provider is about partnership and
value creation, much about recognizing opportunities that the new economic
climate provides.
Techno Brain BPO is an organization with
strong fundamentals, business & financial,
governance models, increased appetite
for risk, flexibility will continue to grow
and thrive. Further, we also have a full
service capability across BPO, IT and
consulting in order to have a greater
ability to impact client organizations.
Further, we have invested in building a
world class outsourcing capability center
to support our strong technology and
BPO credentials backed by global delivery.
We will continue to make investments in
all its strategic focus areas.
The BPO/ITES engagement model like any
other business imperative is based on
trust, relationship, proven domain and
above all a mutual desire to grow business
and achieve gains and efficiencies in the
system. It is not an anathema for poorly
thought out business decisions or an
alternative to ad hoc cost cutting business
measures. Our clients and us recognize this
and work with each other to make this a win
all.
an IT Enabled Service
provider is about partnership and value
creation, much about recognizing
opportunities that the new economic
climate provides. Please be assured that we
extend service to international standards
with the state of the art facility that we have.
Further it is empowered by internationally
recognized methodology and operating
procedures. Hence, our clients are always
provided with the best service that is
possible.
Techno Brain BPO
8 Techno Brain BPO
Company Profile
“We thank you for taking time to go through our profile and would be
highly interested to work with your esteemed Organization. Feel free
to contact us for detailed requirements. Customer Reference will be
provided on request.”
About Techno Brain
Techno Brain,
Techno Brain
Techno Brain’s
established in 1997, is an
Intellectual Property driven Technology
Services Company, committed to deliver
innovative IT solutions, BPO/ITES services and
IT Training worldwide. With unsurpassed
technical expertise built over a decade, &
having development centers in Africa, USA &
Asia, , a Microsoft Gold Certified
Partner and an ISO 9001:2008 Certified
Company, offers high quality, cost effective,
off-the-shelf solutions and products to
Governments, Public Sectors, NGOs, and
other large Private Organizations across the
globe.
major IT products are
InspireHRM, a Microsoft Certified Human
Resources & Payroll Management System;
MEsure, a CfMD (Certified for Microsoft
Dynamics) certified Project Monitoring and
Evaluation System; SecuRegister, Multi-modal
Biometric System; AIRevenue, Airport Revenue
Management System; and IFMS, Integrated
Financial Management System; and IT
Solutions are e-Governance; Secure
Credentials; Management Information System
& Point Solutions.
Division offers
Customer Care, Finance & Accounting, Human
Resources, Knowledge Services, Order
Management and Web Services tailored to the
global outsourcing industry.
Training Division has over a
decade’s of experience in imparting quality IT
Training in Africa on Microsoft, CISCO, Oracle,
RedHat and various International Diploma
courses.
Techno Brain’s BPO/ITES
Techno Brain’s
9 Techno Brain BPO
Company Profile
Our Partners
Microsoft Oracle New Horizons Serenic Corporation L1-ID
GET NEC AWARE 3M Net Smart
Hyderabad
Kampala
Addis Ababa
Nairobi
LilongweLusaka
Dar es Salaam
Johannesburg
Dubai
Maputo
TECHNO BRAIN
TECHNO BRAIN
TECHNO BRAIN
TECHNO BRAIN
TECHNO BRAIN
TECHNO BRAIN
TECHNO BRAINTECHNO BRAIN
TECHNO BRAIN
TECHNO BRAIN
Washington D.CTECHNO BRAIN
Ethiopia
P.O. Box 2535, Code 1250
KT12 Building, Ethio-China
Friendship Road (Wellosefer)
Addis Ababa
Tel : +251 11 442 1813/14
Fax: +251 11 440 1453
TECHNO BRAIN BPO / ITES Ltd.
P.O. Box 510-00100
2nd Floor - Office Block,
Tuffsteel Campus
(Next to Tusky's head quarter 400 mts
away from City Cabanas)
Mombasa Road, Nairobi, Kenya
Tel: +254-20-2364167 / 8,
+1-347-227-6913 (USA)
Kenya
P.O. Box 57666-00200
4th Floor, Eco Bank Towers
Muindi Mbingu St, Nairobi
Tel : +254 20 224 6145/224 6154
Fax : +254 20 224 6186
South Africa
6th floor, South Wing, Sandton City
Office Towers, Cnr. Rivonia & 5th Str.
Sandhurst 2196, Johannesburg
Tel : +27 11 783 5238/5291/5306
Fax : +27 11 783 5341
Malawi
Plot No 3/772, Area 3,Private Bag No 2625
Kamuzu Procession Road
HAYAT building, Lilongwe
Tel : +265 1 750 395
Fax : +265 1 1750 395
Mozambique
Av. OUA nr. 1095
NUIT 400204748
Maputo
Tel : +258 21 403 241
Fax : +258 21 408 733
Uganda
P.O. Box 33339, Unit 13/14
1st Floor, Metropole House
Entebbe Road, Kampala
Tel : +256 31 2263066/2263067
Fax : +256 41 4347 078
UAE
P.O. Box 10559
Ras Al Khaimah
Dubai
Tel: + 971 422 38801
Fax: + 971 422 38863
USA
1 Innovation Way
Delaware Technology Park
Newark, De 19711-5449 USA
Tel : +1 888 875 0554
Fax : +1 888 875 0554
Zambia
P.O. Box 33522, Plot No. 179
Luanshya Road,
Lusaka
Tel: +260 1 226 894
Fax: +260 1 237 731
India
II Floor, S.V.Square,
Road No.36,
Jubilee Hills,
Hyderabad – 500 033
Tel : +91 40 30990202
Fax : +91 40 30990201
Tanzania
PO Box 10295,
Plot Number 532,
Msasani Peninsula,
Dar Es Salaam, Tanzania
Tel : +255 22 2113502/2118302
Fax: +255 22 2118298
www.technobraingroup.com
