Technical Support Contracts and Customers’ Common Complaints (Slides)

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Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com

Technical Support

Contracts and

Customers’ Common

Complaints

http://blog.sphomerun.com/

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Once You Have

Been Providing

Technical Support

Contracts for a

While,

Sponsored by ITServiceContractSecrets.com

http://itservicecontractsecrets.com/

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You Begin to Hear

a Standard Set

of Complaints

that Customers

Typically Have



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Here are Five of

the Most Common

IT Complaints:



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1. Too Much

“Geek Speak”



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2. Poor Response



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3. Poor Follow-Up



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4. Reactivity



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5. Disruption



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What Complaints

Do You Hear from

Your Customers

About Technical

Support Contracts?



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Share Your

Experiences in the

Comments Below



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Recurring Service Revenue

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Technical Support Contracts and Customers’ Common Complaints (Slides)

Technology

Transcript of Technical Support Contracts and Customers’ Common Complaints (Slides)