Technical Services Industry-Leading Support...
Transcript of Technical Services Industry-Leading Support...
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Kirill GroshevSenior Engineer. Unified Communications. Cisco Technical Assistance Center
June, 2014
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 2
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
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2
First system ships—Massbus-
Ethernet Interface Subsystem
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AGS multi-protocol router
Hires first employee
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9
• Receives $2 million in funding from the venture capitalist firm Sequoia Capital
• First company mug released promoting Cisco proucts
• Develops the Interior Gateway Routing Protocol (IGRP). The first protocol to permit the building of large internets
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111
$27M
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29
John Morgridge joins as
President & CEO
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251
$69M
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503
$183M
Communication Server Family
• First international office: UK
• First stock split
• Market capitalization
of $1 billion
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875
• First Patent
• Cisco 3000 low-end router platform
• CiscoWorks Router-Management Software
• 4000 Series
$381m
Canada and Japan offices open
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• 7000 router platform
• Shipping milestone: 100, 000
routers
• Belgium, Mexico, Hong Kong
offices open
• Certified Internetwork Expert
(CCIE) program
1,459
$714M
Crescendo
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2,269
$1.33B
• Patent
• Catalyst switch
• First ATM router interface/ATM
switch ships
• San Jose, CA corporate
headquarters
• Brasil office opens
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3,827
• John Chambers becomes CEO
• John Morgridge becomes
Chairman of the Board
$2.23B
• Catalyst 5000 Series
• 7500 Series
• 750 Series of ISDN router
solutions
Grand Junction
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8,259
$4.1B
• First universal access server family
• 7200 series routers
• Cisco enters Service Provider
Market
• Shipping Milestone: > $1M Access
products
Stratacom
• China and the Netherlands offices
open
• Enter Service Provider market
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10,728
$6.44B
• Ground work set for
“Anywhere Play” with first ina
a series of VoIP products
• 1 millionth series router sold
• Data/Voice/Video “All in One”
• Networking Academy Program
• Cisco Foundation
• Ranks 332 in Fortune 500
• Employee number 10,000
Ardent
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14,623
$8.46B
• Catalyst 8500
• First small office, home and
telecommuting cable modem
• Shipping milestone: 100,000th 3600
Series modular access platform
Precept, Summatour, Selsius
Systems, PipeLinks
First company to achieve market
capitalization of $100B in 14 years
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
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20,657
• Consumer line of business
• Cisco 15th Anniversary
• Fortune top 25 employers
• NASDAQ: 5132.52, March 10
StratumOne, Cerent, Aironet
• New technology: Dynamic
Packet Transport
• VoIP technology patent
• 7100 Series of Integrated
(VPN) Routers
• Key VoIP patent
$12.2B
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34,613
• Invests $3.5M in educational
programs in more than half the
worlds’s least developed countries
• Becomes world’s most valuable
market cap company at $500B
Compatible Systems, Altiga,
infoGear
• Catalyst 4006
• Wireless LAN solution
• Wireless technology patent
• Network of Networks
• 10 new IP telephony products
$18.9B
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38,402
• Prolonged economic downturn
predicted
• Chambers cuts his salary to $1
Allegro Systems, Inc.
• 12400 Series Router
• Cisco Organizes into Functions
• SN 5420 Storage Router
• First Cisco Council Thread
$22.3B
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35,670
• Value Incentive Program –
Transforms the Channel
Andiamo, Psionic Technologies
• Introduces 14 new access routers
• Value Incentive Program (VIP)
• MDS 9000 Series
• Shipping Milestones: 1M IP phones
$18.9B
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34,466
• Presidential Award for Corporate
Leadership
Linksys
• Wireless IP Phone 7920
• Shipping Milestone: 2M IP phones
$18.9B
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34,371
• 20 years of innovation –
employees volunteer ‘20 years’ of
community service
• Reorganized to better serve
emerging market countries
Riverhead Networks
• Carrier Routing System (CRS-1) –
Significant routing innovation
• Cisco enters Commercial Market
• Shipping Milestone: 4M IP phones
$22B
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38,413
• First ever ‘virtual’ opening of
NASDAQ
Scientific Atlanta, Topspin,
airespace,
• Security solutions
• Network as a Platform
$24.8B
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51,840
• JD Powers and Associates Awards
Certification for Excellence in
Technical Support
• Chambers receives Clinton Global
Citizen Award
Arroyo, Orative, Greenfield
Networks, Tivella
• 7200 Series – 10 year anniversary
• TelePresence
• Flagship product – Catalyst 6500
hits $20B revenue
$28.5B
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63,050
• Bangalore, India Globalisation
Centre opens
IronPort, Navini Networks,
WebEx
$34.9B
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67,647
• Technology leadership team of
7 formed
• Padmasree Warrior named CTO
• Cisco to invest up to $16B
in China over 5 years
Nuova, Divitech, Jabber
• Nexus Platform
• Comprehensive Collaboration: UC,
Video, Web 2.0
$39.5B
i
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65,545
• Virtual Strategic
Leadership Offsite
• Dow Jones: CSCO
• Long-standing EVP Rick Justice
retires, Rob Lloyd named
successor
Pure Digital Technologies
• EOS: Cisco enters media &
entertainment market
• Unified Computing System
• Telepresence Public Suites
• Chipping Mielstone: 49M Digital
Set-tops
$36.1B
i
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70,714
• Cisco 25th Anniversary
• Greater China Theatre Added
• Top 16 employers
Tandberg, Starent, ScanSave, DVN
• CRS-3/ASR5K
• Quad Enterprise Collaboration
Platform/IRIS
• Flip Slide HD/Valet
• AnyConnect Borderless Network
Services
• Media Experience Engine (MXE)/
Show & Share
$40B
i
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71,825
• Gary Moore named Chief
Operating Officer
Arch Rock and LineSider
Technologies
$43.2B
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• Cisco and Xerox Partneron Cloud Computing,Print Services
• Cisco Launches LiteCollaboration Service Jabber
• UCS reaches $1B in revenue in just over two years since launch
• Cisco launches Cius mobilecollaboration device
• Introduction of Personal TelePresence units (EX60 and EX90) and Value-Priced TelePresence room (MX200)
• Introduction of 100Gb Ethernet
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73,400
• Cisco opens Krakow office
Cariden Tech. Meraki, Cloupia, vCider,
Think Smart Tech., Virtuata, Truviso,
Clear Access, NDS, Loghtwire
• Tomorrow starts here
46 $B
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75,049
SourceFire, Composite SW, joulex,
Ubiquisys, Solvedirect, Cognitive
Security, intucell, Broadhop
• Internet of Everything
• BYOD
48.6 $B
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Ensuring Customer Success
Market Position
FY13 R&D
$5.9B
#1 or #2
Total Patents Issued
Acquisitions
Over
160
Nearly
18,000
Partners
CCIEs
Nearly
70,000
26,000+
The Cisco Innovation Engine
BUILD BUY PARTNER
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Market Leadership (Q2 CY13)
Our Focus on Integration Provides our
Customers with a Competitive AdvantageOur Diverse Product Portfolio Means
We’re Here for the Long-term
Breadth and Depth of Technology Portfolio
No. 1
TelePresence
45%
No. 1
Wireless LAN
53%
No. 1
Voice
40%
No. 1
Web Conferencing
41%
No. 2
x86 Blade Servers
22%
No. 1
Security
33%
No. 1
RoutingEdge/Core/Access
49%
No. 1
SwitchingModular/Fixed
66%
No. 2
Storage Area Networks
45%
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 12
201320102007
Total 35 Billion Total 50 BillionTotal 500 Million
5 Devices perPerson on Earth
7 Devices perPerson on Earth
1/10th of a Device perPerson on Earth
Source: Forrester Research, Cisco IBSG
We’ve Only Just Begun …
Solve Environmental Challenges Thrive in Smart Communities
Focus on Improved Safety Achieve Energy Efficiency
… to change the way the world works, lives, plays, and learns
Live Enriched, Healthier Lives
Redefine Work Models
Amazing Things Happen When You Connect
the Unconnected
99% of the World is
Still Not Connected
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Cisco Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Advanced
Services
Technical
Services
Remote
Management
Services
Thank you.