Technical Services and Support...corporate backing A big part of our success is our intrinsic ......

Technical Services and Support

Gas Detection Services and Support

Unrivalled history and heritage

Honeywell Analytics has been through many evolutions since its conception nearly 50 years ago. The company was established in the UK in 1959 by gas detection pioneer and inventor of the first reliable catalytic bead, Joshua Sieger. Sieger, a keen lover of boats, developed the idea from a general consensus in boating circles that there was a need for a reliable gas detection device. The Siegistor was launched by J&S Sieger Ltd with great effect and set the benchmark for catalytic bead flammable gas detection technology.

• First for optical technology

• First with the sensor cartridge concept

• First for electrochemical cell technology

• First with Surecell™ sensor technology improving performance of electrochemical sensing

• First with the Chemcassette® cartridge

• First for domestic CO sensing

• First for automated sensor manufacturing, removing error associated with manual manufacture

• First for digital communications protocol

• First for intrinsic safety in the industrial sector

• First with a centralised customer support facility

• Set the standard for Open Path gas detection technology in the industry

Contact us today at [email protected]

History and Heritage

Honeywell Analytics is not only the market leading supplier of gas detection equipment and accessories, but a pioneering force behind the industry with an unrivalled offering of technical expertise. The Honeywell Analytics ethos is strong and simple – to provide a panoptic resource for all things gas detection related and to set the benchmark for standards and expertise in the industry. The company also enjoys an array of accolades including being the originators of an impressive number of technological firsts.

Innovation and Expertise - hand in hand

Following the immense success of catalytic bead technologies, J&S Sieger Ltd’s reputation rapidly grew, attracting the interest of some major organisations. In 1961 the company was commissioned by Shell to devise an entire gas detection system for its white oil storage depot in Gibraltar.

In 1979 Zellweger Analytics, a division of the Zellweger Luwa group, acquired J&S Sieger, marking the company’s entry into flammable gas detection. Over the next 15 years, a number of additional brands were acquired and brought into its growing family including Neotronics Technology, acquired in 1996. In addition to the range of industrial and commercial gas detectors, the company was able to move into the residential and consumer sector with the advent of its first Carbon Monoxide detector in 2000.

In 2005 market leader Honeywell acquired Zellweger Analytics to join its Life Safety Division and the company was renamed Honeywell Analytics. Today, Honeywell Analytics has offices all over the World and sells its products globally to all types of industries and applications.

Thanks to its constant and unwavering commitment to developing new technologies and a unique understanding of customer needs, Honeywell Analytics remains the global leader in gas detection and a name that is synonymous with the highest standards of product, service and innovation.

Aside from being market leading experts in gas detection, we offer more resource, infrastructure and support than anyone else. Here are just a few reasons why more and more businesses are choosing to work with Honeywell Analytics.

How can we help you?


Why Choose HoneywellService and Support?

Local business support with corporate backingA big part of our success is our intrinsic understanding of just how important locally focused support is. That’s why our customers get the best of both Worlds; all the cost savings and logistical resources of a big corporate organisation, combined with a local, uniquely tailored service that provides unrivalled support when needed.

Over a millennium of expertiseOne of the key reasons we remain one of the World’s most successful gas detection suppliers is our expert resource. Our Technical Support Centre teams, field engineers and in-house engineering support represent some of the very best the industry has to offer, providing over 1100 years cumulative expertise!

Regional focus, global reachOur support infrastructure of Technical Support Centres and field engineering resources across Europe, the Middle East, Africa and India, enable us to respond to customer requests more quickly than ever. We understand the importance of not only reaching our customers as soon as we can, but providing them with support that is specific to their location. With this in mind, we provide engineers who speak native languages and understand the specific issues, local customs and nature of the industries and applications within regions.

All the benefits of in-house support, with none of the associated costWhen it comes to support, we understand that businesses of today want all the benefits of an in-house team. We deliver all the benefits of dedicated in-house support, minus the associated logistics and expense. Our selection of flexible service options allows customers to create their own packages to reflect commercial requirements.

End to end support – what do you need? we’ll help...We offer our customers more than equipment maintenance, field support and training. In fact, our full range of support options means that we are able to assist every step of the way; from product advice, site evaluations and project management to providing custom drawings and CAD designs, FAT Testing and third party device support. Tell us what you need.

Honeywell Analytics – Experts in Gas Detection

Enhanced Flexibility, More Choice

We understand that no matter whether you are managing personnel for confined space entry or securing your plant against gas risk, the maximum uptime of equipment is paramount. The alternative is downtime or even total shutdown, resulting in loss of revenue and production.

We provide a wide array of services that make it easy to choose the right support to keep your business up and running.

Field maintenance

Rely on our Field Engineering team to undertake all your maintenance needs

• With one of the largest infrastructures of field based Customer Support Engineers, we respond quickly to customer requests, resolving issues or carrying out routine maintenance activities. From ad-hoc assistance to providing flexible maintenance packages, you can access our team as frequently or as infrequently as your business requires.

Preventative/corrective maintenance

Work Smart and minimise downtime with scheduled maintenance

• Ensure optimum product performance through scheduled Preventative Maintenance procedures. Our Engineers maintain systems with a goal of zero failures month on month. Using proven Preventative Maintenance procedures and techniques, on-site contracts reduce the number of equipment related issues; typically by over 50% in the first 90 days.

Resident on-site maintenance and support

All the benefits of in-house support, none of the logistics

• Our on-site Engineers are permanently resident to provide an immediate response to support requests, enabling quick problem resolution and the continued operation of your facility’s systems. You experience all the benefits of in-house support without the additional headcount.

24/7 emergency call out

Minimise the downtime of your equipment with our rapid response solution

• Minimise the impact of an unforeseen incident with immediate 24/7 response to emergencies. Our Engineers can react fast to help with alarm events or equipment faults, getting production back on track as quickly as possible.

Technical Support Centre

With a global network of service and repair facilities, local support is never far away

• Our local, fully equipped Technical Support Centres guarantee a quick turnaround on repairs and when you send equipment away, you never have to send it far. Our extensive support network means equipment can be repaired and returned quickly and efficently.

Mobile calibration service

Minimise equipment downtime with our on-site calibration service

• For sites that operate multiple portable devices, our Mobile Calibration Service offers a quick and easy solution for undertaking the maintenance of portable devices on site.

Installation and commissioning

Work with our Engineers to ensure that your equipment is installed as quickly and easily as possible

• Protect your warranty with expert installation assistance. Our Engineers can assist with the installation and commissioning of devices and systems, including full testing.

Secure your uptime


Enhanced Flexibility, More Choice

Application engineering

Giving the support you need to select the right system for your specific application

• Choosing and integrating the right gas detection system is essential. Our Engineers are on hand to assist with application engineering, ensuring any system you choose is optimised for your specific requirements and processes.

System integration

Expert solutions for the integration of gas detection into existing equipment

• If you already have a safety system, we can provide support on the successful integration of gas detection. Our Engineers offer advice on detection systems, point placement and adding gas detection elements.

Repair and maintenance of third party equipment

Total support of existing systems

• We can also undertake the servicing and support of third party devices and safety systems; even when you don’t have a support contract with us.

Extended product warranties

Flexible warranty packages designed to deliver extra protection

• Extended warranty packages provide the extra equipment protection needed by some customers. Choose from our selection of packages tailored to offer flexible warranty options

Training

Learn from the Experts in Gas Detection

• We offer a range of training courses created to help customers feel confident about using our products. With a number of dedicated training centres globally, we are able to offer either in-house or on-site training.

We believe that the provision of good service and customer care is achieved by providing full end to end support via a comprehensive range of additional options and packages.

Additional support


Installation supervision

Let our Engineers assist your operatives with wiring and device operation

• For customers with in-house support teams, our Engineers can oversee the wiring and installation of equipment, providing advice and training on device commissioning and operation.

Factory Acceptance Test (FAT)

A robust test service designed to enhance peace of mind

• Before installing your system, our Engineers can undertake a Factory Acceptance Test to check the performance of your new equipment; we test your system’s full functionality in-house with your representative present.

Project management

Professional, flexible, expert management of your project

• Whether you require full, end to end project management or a more specific service, our Project Management Team can minimise the disturbance of gas detection integration, getting your system installed and operational with minimal impact on your time and production.

Site evaluations

Expert guidance and support for evaluating existing systems

• Our Engineers are on hand to evaluate existing systems, either our own or third party manufacturers’ and provide advice and support on modifications and upgrades.

Pre-installation support

Expert support to help get you ready to receive your new equipment

• We will provide assistance and pre-installation support when you are getting ready to receive your new gas detection system, making for a trouble-free installation.

Custom drawings and CAD designs

Flexible documentation and design service, optimised for bespoke projects

• Our dedicated Engineering Support Teams can assist with the supply of compliance documentation and bespoke design to meet the requirements of unusual applications.

Expert Solutions – Flexible Support Designed to Meet Your Unique Needs

At Honeywell Analytics, we understand that you want the flexibility of being able to create support packages that reflect your own needs. We have designed Expert Solutions to be fully customisable and all-encompassing, providing customers with more freedom to build a package to suit their individual commercial requirements.

The table below shows a selection of example packages which illustrate some of our most popular support options. However, you are not limited to these options - you can create your own combination of any of the services featured in this brochure to best suit your commercial requirements. The choice is yours, from a one-off site visit to a full service, engineer on-site contract – we’ll be flexible so that you stay operational. Contact us and tell us what you need.

Disclaimer

The table provided is a generic representation of some of the Service and Support options offered by Honeywell Analytics. Additional variations on many options are available on request; please contact us to discuss your specific requirements.

Although every effort has been made to produce a fully adaptable range of options, some options cannot be combined with others or will have additional costs associated to them when combined. For further information please contact a member of our Expert Team.

For more detailed information about the products and services provided by Honeywell Analytics, please contact a Technical Services Expert today at: [email protected]

Expert solutions on hand 24/7


Like a pick and choose menu system, customers now have the freedom to create a unique solution, designed specifically for their business. For full details of all our services or to find out more about building your own bespoke support package optimised for your business needs, contact a member of our Expert Team today at: [email protected].

With equipment purchase

1 2 3 4

5

6 7

24/7 support X X X X X X Your Choice

On-line technical support X X X X X X X Your Choice

2 visits per year X X O Your Choice

3 visits per year X O Your Choice

4 visits per year X O Your Choice

Test gas included X X X X X X Your Choice

Technical notes X X X X X X X Your Choice

Product guide X X X X X X X Your Choice

Application notes X X X X X X X Your Choice

Access to Honeywell Engineering Website X X X X X X Your Choice

Calibration certification X X X X X X Your Choice

Detailed service report X X X X X X Your Choice

Free software upgrades X X X X X X Your Choice

Free system expansion/modification survey X X X X X X Your Choice

Service history tracked on database X X X X X X Your Choice

One free call out X X Your Choice

Gas challenge O O O O O O Your Choice

Pre-paid call outs O O O O O O Your Choice

Pre-ordered sensors O O O O X X Your Choice

On-site operator training X X X X X X Your Choice

Parts discount X X X X X X Your Choice

Extended warranty O O O O O O Your Choice

Third party equipment X X X X X X Your Choice

Inclusive parts O O O O O O Your Choice

Dedicated engineer for all eventualities X Your Choice

Dedicated engineer for technical help X Your Choice

Standard support items

Key: PM = Preventative Maintenance X = Included O = Optional

Example of preventative maintenance packages for fixed installations

Example of on-site portable packages

Engineer on-site

Bespoke package

Contact Us


Want to learn more? Be a gas detection expert with the Gas Book

Do you want to become an expert in all things gas detection related?

Now you can, with the Gas Book from Honeywell Analytics.

This concise little book delivers straightforward answers to the most

commonly asked questions on gas detection, providing a fantastic

reference point for you and your business. Topics covered include an

introduction to the principles of gas, types of gas hazards, hygiene

monitoring, toxic exposure limits, international safety standards,

installation requirements and service recommendations to name

but a few.

So, whether you are new to gas detection or a seasoned engineer with

years of experience, the Gas Book provides a fantastic resource for all

aspects of gas detection and best of all, it’s totally FREE!

To register for your free copy

or, if you prefer, to arrange

to talk through your

application with one of

our Experts, log on to

www.honeywellanalytics.com/GB

Gas book

Honeywell Analytics

Experts in Gas Detection

Expert solutions contacts

We have offices and support

centres throughout Europe,

the Middle East, Africa and

India. If you would like more

information, please speak to

a member of our expert team

today on:

Countries Tel

UK +44 (0) 1202 645 815

Germany +49 (0)89 791 9210

Belgium +32 (0)70 223 024

Netherlands +31 (0)20 565 6913

France +33 (0)810 204 111

Spain +34 (0)93 379 9611

Italy +39 (0)02 9959 199

Middle East +971 (0)2 554 6672

India +91 (0) 124 417 2500

Africa +44 (0) 1202 645 815

Email: [email protected]

www.honeywellanalytics.com - The definitive industry resource

The Honeywell Analytics website is so much more than just a

commercial site promoting our products and services. It is, in fact,

one of the industry’s most authoritative platforms, providing a wealth

of additional information; learn about all aspects of gas detection,

from the principles of detection right through to certification and

product suitability for applications and processes, in our new

Gas Detection Explained section.

www.honeywellanalytics.com – add it to your favourites and make sure you

stay up-to-date with developments in the gas detection industry!

H_GasNet_DS01000_V1_EMEA

01/08

© 2008 Honeywell Analytics

Contact Honeywell Analytics:

Find out more

www.honeywellanalytics.com

Europe, Middle East, Africa, IndiaLife Safety Distribution AGWilstrasse 11-U31CH-8610 UsterSwitzerlandTel: +41 (0)44 943 4300Fax: +41 (0)44 943 [email protected]

AmericasHoneywell Analytics Inc. 405 Barclay Blvd.Lincolnshire, IL 60069USATel: +1 847 955 8200 Toll free: +1 800 538 0363 Fax: +1 847 955 [email protected]

www.honeywell.com

Technical [email protected]

Asia Pacific Honeywell Analytics Asia Pacific #508, Kolon Science Valley (I) 187-10 Guro-Dong, Guro-Gu Seoul, 152-050 Korea Tel: +82 (0)2 2025 0300Fax: +82 (0)2 2025 [email protected]

Please Note:While every effort has been made to ensure accuracy in this publication, no responsibility can be accepted for errors or omissions. Data may change, as well as legislation, and you are strongly advised to obtain copies of the most recently issued regulations, standards, and guidelines. This publication is not intended to form the basis of a contract.

Technical ServicesAt Honeywell Analytics, we believe in the value of great service and customer care. Our key commitment is providing complete and total customer satisfaction. Here are just a few of the services we can offer:

Full technical support »Expert team on hand to answer »

questions and queries

Fully equipped workshops to ensure » quick turnaround on repairs

Comprehensive service engineer network »Training on product use and maintenance »Mobile calibration service »Customised programmes of »

preventative/corrective maintenance

Extended warranties on products »

Our Product Range

Fixed Gas MonitoringHoneywell Analytics offers a wide range of fixed gas detection solutions for a diverse array of industries and applications including: Commercial properties, industrial applications, semiconductor manufacturers, energy plants and petrochemical sites.

Detection of flammable, oxygen and toxic » gases (including exotics)

Innovative use of 4 core sensing » technologies – paper tape, electrochemical cell, catalytic bead and infrared

Capability to detect down to Parts Per » Billion (ppb) or Percent by Volume (%v/v)

Cost effective regulatory compliance » solutions

Portable Gas MonitoringWhen it comes to personal protection from gas hazards, Honeywell Analytics has a wide range of reliable solutions ideally suited for use in confined or enclosed spaces. These include:

Detection of flammable, oxygen and » toxic gases

Single gas personal monitors – worn by » the individual

Multi-gas portable gas monitors – used » for confined space entry and regulatory compliance

Multi-gas transportable monitors – used » for temporary protection of area during site construction and maintenance activities


Find out more




www.honeywell.com




Find out more




www.honeywell.com




Find out more




www.honeywell.com



1250

0H_Service and Support Brochure_BRO306_V1_EMEAI

01/09

© 2009 Honeywell Analytics

Technical Services and Support...corporate backing A big part of our success is our intrinsic ......

Documents

Transcript of Technical Services and Support...corporate backing A big part of our success is our intrinsic ......