Technical Handy Guide - Quality Computer Services€¦ · Sim 55-03 Toner Remain Status Display:...

MX-4141N MX-5141N

Technical Handy Guide September 2013

Content

Machine Specification 2 MX-EB12N Mirroring Kit 31 Machine Options 4 SD Card Replacement Procedure 35 Consumables 6 CF Card Replacement Procedure 36 Initial Set-up 8 Firmware & Print Driver Revision 37 Colour Calibration 11 Test Simulation 38 Maintenance 13 Trouble Codes 45 Operating System Support 17 Sensor Location 49 Electrical 18 Jam Cause Codes 51 Coin Vend Interface 19 Repair Hints 55 Firmware Upgrade 21 Technical Bulletin Index 57 E-Manual Update 25 Document Reference 58 Watermark Update 27 Notes 59 HDD Replacement Procedure 29

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Machine Specification

2 SHARP Document Solution Centre

MX-4141N MX-5141N

General Specification Original paper size: Max. A3 Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R; Long Paper (Max. 1200mm x 320mm)

Standard Paper Capacity: 1,100 (500-sheet x 2, 100-sheet Multi bypass) Maximum Paper Capacity: 6600 (100-sheet Multi bypass, 500-sheet x 2, 1150 + 850 tandem, 3500 LCC)

Paper Weight: Tray : 60g/m2-220g/m2 Bypass : 55g/m2-300g/m2 Output Capacity: 400-sheet (centre: STD) Opt: MX-TRX2 100-sheet right tray

Warm-up Time: 28 sec 30 sec Operation Panel: 10.1” Colour WSVGA

Resolution (Max): 9,600 (equivalent) x 600 dpi (Copy), 9,600 (equivalent) x 600 dpi or 1200x1200dpi (Printer) Memory: SD Card: 4 GB (STD), CF Card 8GB (STD), MFP 1GB + 3GB (SOC)

HDD Capacity: 320GB Duplex: STD (60g/m2-220g/m2)

Dimensions (WDH): 648 x 764 x 960 mm Weight: 125kg 126kg

Average Monthly Volume: 30-70K, Max 100K 40-80K, Max 150K Environmental

Power Consumption: Max. 1.84kW TEC Value (Measured): 3.11kWh 4.11kWh

Noise (Measured): Ready Mode: 39.2db, Operating 57.8db (Max 72db), Copier Specification

Copy Speed (Max.): 41 ppm (A4), 19 ppm (A3) 51 ppm (A4), 23 ppm (A3) E-Sort / SOPM: Yes / Yes (Colour and B/W)

First Copy Time (OC): B/W: 4.7sec, Col 6.7sec B/W: 4.1sec, Col 5.7sec First Copy Time (DSPF): B/W: 7.4sec, Col 10.3sec B/W: 6.7sec, Col 9.2sec

Continuous Copy: Max 999 Scan Resolution: Colour: 600 x 600 dpi, B/W: 600 x 400 dpi (OC), 600 x 400 dpi / 600 x 600 dpi

Zoom Range: 25 - 400% (DSPF 25 - 200%) Tandem Copy: STD (with MX-4141/5141N series only)

Document Feeder STD: DSPF Original capacity: Max 150 sheets (80 g/m2)

Max Replacement Speed: Copy Mode: 85 opm (B/W &Colour); Image Send: 85 opm (B/W & Colour) Document Filing STD

Capacity: 10GB (Quick Folder) + 95GB (Main/Custom Folder)

Quick/Main Folder: Quick Folder: Max: 10,000 pages or 1000 files Main/Custom: Max. 20,000 pages or 3,000 files User Registrations: 1000

Preview Thumbnails: Supported (includes Advanced Edit Mode) Facsimile

Requirement: Opt: MX-FX11 Communication Formula: Super G3

Transmission Speed: 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM) Dial Registration: Max 2000

Document Size: A3 - A5, Compression: MH,MR,MMR,JBIG

Inbound Routing: Yes (TIFF, XPS & PDF Format) PC Fax: Yes (For Windows only)



Machine Specification

SHARP Document Solution Centre 3

MX-4141N MX-5141N

Printer Specification Print Speed (Max.): 41 ppm (A4), 19 ppm (A3) 51 ppm (A4), 23 ppm (A3)

PDL (Emulation): STD: PCL6, Adobe® PostScript®3, Opt: XPS [MX-PUX1]] Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN Protocol: TCP/IP (IPv4, IPv6), IPX/SPX (Netware), Ether Talk

Supported OS:

Windows® XP*, Windows® Vista*, Windows® 7*, Windows® 8* Windows® Server 2003* / 2008* / 2008R2 / 2012 (*32/64bit).

Mac OS X10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x. XPS - Windows Vista only (Opt: MX-PUX1)

Bundled Utility Software Status Monitor

USB Direct Print (Pull): STD: JPEG, TIFF, PRN, PCL.PDF, Encrypted PDF & PS: XPS: MX-PUX1 is required. Tandem Print: Supported (with MX-4141/5141N series only)

Pantone Colour (LUT): TBD Airprint Support: From Q3/13 (Running change)

Sharpdesk Mobile: Supported Network Scanner STD: Colour

Resolution: 100, 150, 200, 300, 400, 600 dpi

Format: Mono: TIFF, XPS, PDF, PDF/A & Encrypted PDF, Colour: TIFF, JPEG, XPS, PDF, PDF/A, Encrypted PDF & Compact PDF

Destination: Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD, TWAIN / WIA compliant, I-Fax (SMTP) User Registrations: Max 500 (one touch), 500 (group)

Bundled Utility Software: Network Scan Tool, Sharpdesk v3.3 (1 license) Wireless LAN STD

Compliant Regulation: IEEE802.11n/g/b Transmission Method: IEEE802.11n/g: OFDM, IEEE802.11b: DSSS

Access Mode: Infrastructure mode, Software AP mode

Security: WEP, WPA Personal, WPA Enterprise*, WPA2 Personal, WPA2 Enterprise* * Not applicable to Software AP mode

Center Frequency/ Channel: IEEE802.11 n/g/b: 2.4 GHz / 1-13ch

Transmission Rate: IEEE802.11n max 150M bps IEEE802.11g max. 54M bps IEEE802.11b max 11 M bps

Output Device Model: Opt: MXFNX9 Opt: MXFN10 Opt: MXFN11 Opt: MXFN18

Type: Inner Finisher Saddle Finisher 4K Staple Finisher 4K Saddle Finisher Output Capacity: 500 sheets 1000 sheets 4000 sheets 4000 sheets

Functionality:

50 sheets multi-staple

A4: 50sheets / A3: 30sheets) , Off-set shifting, Opt: Hole Punch

[MXPNX1]


A4 : 50sheets / A3: 25sheets) , Off-set shifting, Opt: Hole Punch

[MXPNX5]


A4 : 50 sheets / A3 : 30 sheets) , Off-set shifting, Opt: Hole Punch

[MXPNX6]


A4 : 50 sheets / A3 : 30 sheets) , Off-set shifting, Opt: Hole Punch

[MXPNX6] Saddle Stitch Ability: N/A 15 sheets Max. N/A 15 sheets Max.



Machine Options


MX-FNX9 Inner Finisher

MX-PNX1 A/B/C/D Hole Punch

MX-TRX2 Exit Tray Unit

MX-DE23 2 x 500 sheet Desk

MX-KB11N Keyboard

MX-LT10 Long Paper Feed Tray

MX-DE21 2000 sheet A4 Tandem Desk

MX-AMX1 Application Integration Module MX-AMX2 Application Communication Module MX-AMX3 External Account Module

MX-FR42U Data Security Kit

MX-RB20 Paper Pass Unit

MX-FN10 Saddle Finisher


MX-FN11 Finisher (4K)


MX-FN18 Saddle Finisher (4K)

MX-PNX6 A/B/C/DHole Punch

MX-LC11 A4 LCC

MX-PUX1 XPS Expansion

MX-PF10 Barcode Font

MX-FX11 Fax Expansion

MX-FWX1 Internet Fax Kit

MX-AM10 Web Browsing Kit

MX-EB12N Mirroring Kit (HDD)



Machine Options


MACHINE OPTIONS

Model Description Comment MX-DE21 Stand/2000 tandem sheet paper drawer Cannot install with MXDE22/23

- Stand/500x2 sheet paper drawer Cannot install with MXDE21/22 MX-LC11 3,500 sheets large capacity tray MX-TRX2 Exit tray unit MX-LT10 Long paper feeding tray For Main Unit Bypass Tray only MX-RB20 Paper pass unit MX-FNX9 Inner finisher MX-PNX1 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MX-FNX9 MX-FN10 Saddle finisher Requires MX-RB20 MX-PNX5 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN10 MX-FN11 Finisher (4000 sheets) Requires MX-RB20 MX-FN18 Saddle finisher (4000 sheets) Requires MX-RB20 MX-PNX6 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MX-FN11 & MX-FN18 MX-PUX1 XPS expansion kit MX-PF10 Barcode font kit MX-FX11 Facsimile expansion kit MX-FWX1 Internet-Fax expansion kit

AR-SU1 Stamp unit MX-EB12N Mirroring kit MX-AM10 Web browsing kit MX-KB11N Keyboard unit N MX-AMX1 Application integration module MX-AMX2 Application communication module MX-AMX3 External account module MX-FR42U Data security kit (Commercial version) MX-USX1 Sharpdesk Additional license kit (1 license) MX-USX5 Sharpdesk Additional license kit (5 licenses) MX-US10 Sharpdesk Additional license kit (10 licenses) MX-US50 Sharpdesk Additional license kit (50 licenses) MX-USA0 Sharpdesk Additional license kit (100 licenses)

MX-UN01A Sharp OSA-Network Scanner Tool (1 license)

MX-AMX2 is required: MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses) MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) MX-UN50A Sharp OSA-Network Scanner Tool (50 licenses) MX-UN1HA Sharp OSA-Network Scanner Tool (100 licenses)

Stand/500x1 sheet paper drawerMX DE23MX-DE22



Consumables


CONSUMABLES MX-4141N, MX-5141N Product Code Description / Contents Approx. Life

MX-51GTBA Black Toner Cartridge (A4 @ 5%) 40k

MX-51GTCA Cyan Toner Cartridge (A4 @ 5%)

18k MX-51GTMA Magenta Toner Cartridge (A4 @ 5%)

MX-51GTYA Yellow Toner Cartridge (A4 @ 5%) PROCESS UNIT:

MX-51GVBA Black Developer 170k *

MX-51GVSA Colour Developer Kit (CMY) 140k *

MX-51GUSA Drum Unit (Complete):-

170k (Mono) * 140k (Colour) *

MX-31GRSA OPC Drum

MX-510MK

Main Charge Kit:- Main charge unit Cleaning blade AR Cleaning gum AS

MX-510CU PTC Kit:- PTC unit. 300k

MX-510HB Waste Toner Collector:- Includes LSU cleaner x 3 50k (approx.)

MX-C31FL Ozone Filter Kit:- Ozone filter. 360k

FUSING UNIT:

MX-361FB MX-510FB

Fusing Belt Kit:- Fusing belt. Meandering Suppress collar x 2.

300k

MX-510LH Pressure Roller Kit:-

Fusing roller. Pressure roller.

300k

MX-510WB

Web Cleaning Kit:- Web roller. Web guide shaft x 2. Web pressure roller. Web pressure roller bearing x 2

300k

TRANSFER SECTION:

MX-510B1 Primary Transfer Belt Kit:- Primary transfer belt AR. 300k

MX-510TL Primary Transfer Blade Kit:- Primary transfer blade AR. 300k

MX-310B2 Secondary Transfer Belt Kit:- Secondary transfer belt D3. 300k



Consumables


CONSUMABLES: MX-4141N, MX-5141N Product Code Description / Contents Approx. Life

MX-SCX1 Staple Cartridge (for MX-FNX9 & MX-FN10) 5000 staples (x 3)

AR-SC2 Staple Cartridge (for MX-FN11 & MX-FN18) 5000 staples (x 3)

AR-SC3 Saddle Staple Cartridge (for MX-FN10 & MX-FN18) 2000 staples (x 3)

AR-SV1 Stamp Cartridge (for AR-SU1) 2 cartridges

SERVICE ROTATION: MX-510U1 Primary Transfer Belt Unit

For Service Rotation MX-410U2 Secondary Transfer Belt Unit

MX-511FU Fusing Unit (230v) Notes: * The consumable life is specified by 840K rotations therefore, the page count life indicated above is for approx. guidance only. Also, the consumable life may vary, depending on the document density, temperature, humidity and machine operation.



Initial Setup


DEVELOPER SET-UP

Sim 25-02 Auto Developer Adjustment - Select CMYK.

Toner Installation must be performed after Auto Developer Adjustment is completed.

**For optimum image quality & performance, it is recommended to setup & install developer at the customer site.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges

Caution: DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode during Initial Toner Replenishment.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings – Administrator Mode – Product Key.

Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-01 Right Tray Installation Yes/No. Sim 26-02 LCC Installation (Paper Size):- A4. Sim 26-06 Machine Destination. Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count). Sim 26-50 Long Paper Support (up to 1200mm), 0 = Disable, 1 = Enable. Sim 26-52 Non Printed Paper Counter Set-up. Sim 55-03 Process Mixed Original Printing for Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable. Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable. System Settings: Adjust Date/Time (Inc. Daylight Saving setting). Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings – Paper Tray Settings.



Initial Setup


PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:- Sim 50-28 BK MAG ADJ (Main Scan Mag).

SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:-

Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment. Sim 50-05 Printer Lead Edge & Void Adjust.

IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black) Select A3 Paper. Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment

Check/Adjust SKEW (CMY) so value is Close to 0 as possible (Result=OK). HALF TONE COLOUR CALIBRATION

Sim 46-74 Engine & Printer Colour Calibration Select FACTORY Mode. COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.

If NG, perform the following adjustments as required:- Sim 46-01 Copy Density Adjust. (Colour). Sim 46-02 Copy Density Adjust. (B/W). Sim 46-09 SPF Copy Density Adjust. Sim 50-28 OC ADJUST (Lead, Offset & Mag). SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).: Sim 48-01 Magnification Adjustment (OC & SPF). Sim 50-01 Lead/Rear Edge, Loss & Void Adjust. Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density. Sim 64-05 PCL Density Test Page Sim 64-06 PS Density Test Page



Initial Setup


PERIPHERAL / OPTION CONFIGURATION

FAX OPTION – MX-FX11 Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory). Sim 66-39 Fax Destination Set.

FINISHER OPTION – MX-FNX9, MX-FN10, MX-FN11, MX-FN18

Sim 03-10 Saddle Fold/Staple Position Adjustment [MX-FN10/18 only] Sim 26-65 Finisher Alarm Mode:-

Limit number of Copies in staple mode (ON/OFF). EXTERNAL KEYBOARD – MX-KB11N

Keyboard Language Setting: System Settings – Default Settings – Keyboard Select: Select English(US).

EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:- SSW 1-5 0 = Disable, 1 = Enable.

Sim 55-03 USB Card Reader detection control:- SSW 6-8 0 = Disable, 1 = Enable.

Sim 55-03 Continuous print mode (job queuing for OSA):- SSW 24-7 0 = Disable, 1 = Enable. MFP DATA BACKUP

Sim 22-06 Data Simulation Print. Device Clone & Storage Backup. Sim 56-01 Backup EEPROM Data to HDD.



Colour Calibration


Automatic Colour Calibration - FACTORY MODE

Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality.

DEFAULT COLOUR BALANCE SETTING:

Sim 63-11 [for Engine]

Sim 67-26 [for Printer]

Def 1 Standard Colour Balance setting (Default). Def 2 Colour balance with slightly strong cyan. Def 3 Colour balance with the emphasis on Cyan.

COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]

FACTORY MODE Place printed test pattern onto glass for both Copy & Printer modes.

Manual Colour Calibration – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06



SERVICE MODE Place printed test pattern onto glass for both Copy & Printer modes.

MANUAL COLOUR DENSITY ADJUSTMENT:



Adjust CMYK (17 points) for Copy & Printer Modes.



Colour Calibration


PRINTER DENSITY CHECK:

Sim 64-05 [PCL Printer]

Sim 64-06 [PS Printer]

SERVICE COLOUR TARGET SETTING:



Scan Test Pattern to Register Custom Service Target

DEFAULT SETTING (Service Mode):

To return machine to “Standard” setting:-

STANDARD SERVICE TARGET SETTING:

[Execute] Sim 63-08 [for Engine]




SERVICE MODE Place printed test pattern onto glass for both Copy & Printer modes.



Maintenance


Maintenance Indications:

DK Black Drum (Counter) has reached the specified life. Replace Black Drum

Process Section (Drum)

DC Cyan Drum (Counter) has reached the specified life. Replace Cyan Drum

DM Magenta Drum (Counter) has reached the specified life. Replace Magenta Drum.

DY Yellow Drum (Counter) has reached the specified life. Replace Yellow Drum.

VK Black Developer (Counter) has reached the specified life. Replace Black Developer.

Process Section

(Developer)

VC Cyan Developer (Counter) has reached the specified life. Replace Colour Developer Kit. VM

Magenta Developer (Counter) has reached the specified life.

VY Yellow Developer (Counter) has reached the specified life.

FK1 Fusing Belt Print Counter has reached the specified limit. Replace the Fusing

Belt Kit.

Fuser Section

FK2 Fuser Pressure Roller Print Counter has reached the specified limit. Replace the Pressure

Roller Kit.

FK3 Fuser Web Cleaner (Counter) has reached

the specified limit (Pop Up FK3 Error – Web End Detected)

Replace the Web Cleaning Kit

TK1 Primary Transfer Unit Counter has reached the specified limit. Replace Primary Transfer

Belt and Blade kits. Transfer Section TK2 Secondary Transfer Unit Counter has reached the specified limit.

Replace the Secondary Transfer Belt Kit.

TA Maintenance [All] Counter has reached specified limit CA Maintenance [Colour] Counter has reached specified limit AA Maintenance [All] & [Colour] Counters have reached the specified limits

Starting Powder:

The following starting powder should be applied to the relevant consumable item during maintenance:-

Starting Powder OPC Drum Primary Transfer Belt

MX-4141N MX-5141N

UKOG-0312FCZZ [Stearic Acid]

UKOG-0123FCZZ [Kynar Starting Powder]

CAUTION: Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.



Maintenance


MX-4141N MX-5141N Description

Every 140K*

Every 140K*

Process Section – COLOUR: (When the Colour maintenance counter has reached the life specified).

Replace Cyan, Magenta & Yellow Drum Units (MX-51GUSA x 3) or OPC Drum (MX-51GRSA x 3) Main Charge Unit (MX-510MK x 3)

Replace C, M, Y Developer (MX-51GVSA).

Sim 24-04 Clear Drum CTRG C, M, Y (Colour) Counters. Clear Main Charger C, M, Y (Colour) Counters. Clear Drum Blade C, M, Y (Colour) Counters. Clear Maintenance [Colour] Counter. Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.

Notes: If ALL developer is replaced at the same time, select CMYK. When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is also cleared automatically.

Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.

Sim 44-27 Clear Half Tone Process Correction.

Every 170K*

Every 170K*

Process Section -MONOCHROME: (When the Total / K maintenance counter has reached the life specified).

Replace Black Developer (MX-51GVBA). Replace Black Drum Unit (MX-51GUSA) or

OPC Drum (MX-51GRSA). Main Charge Unit (MX-510MK).

Check/Replace Waste Toner Collector (MX-510HB).

Sim 24-05 Clear Developer K (Black) Counter. Sim 24-04 Clear Drum CTRG K (Black) Counter. Clear Main Charger K (Black) Counter. Clear Drum Blade K (Black) Counter. Clear Maintenance [ALL] Counter. Sim 25-02 Toner Concentration Auto Adjustment - Select K.

Notes: If ALL developer is replaced at the same time, select CMYK. When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is also cleared automatically.

Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.

Image Quality Adjustments - ALL (After Replacement Described Above): Sim 44-02 Image Density & Registration Sensor Adjustment. Sim 50-22 Drum Position & Registration Adjustment - select ALL. Sim 44-06 Process Control execution. Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer). Sim 46-01 Adjust Copy Exposure Density (Colour). Sim 46-02 Adjust Copy Exposure Density (B/W).



Maintenance



Every 300K

Every 300K

Process Section: In addition to Total/Colour/Fuser/Transfer maintenance if indicated:-

Replace PTC unit (MX-510CU).

Sim 24-04 Clear PTC Counter.

Paper Feed & Transport: Check/Clean Paper Dust Removal Unit. Check/Clean all Paper Path Sensors (including Duplex unit). Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).

Sim 24-04 Clear PS Paper Counter.

General: Clean all optics, CCD, and white reference plate. Clean all RSPF sensors.

Fuser Section: Replace Fusing Belt Kit (MX-361FB ) or MX-510FB

Fusing Belt Meandering Suppress Collar x 2

Replace Pressure Roller Kit (MX-510LH) Pressure Roller Fusing Roller

Replace Web Cleaning Kit (MX-510WB). Web Roller Web Guide Axis x2 Web Pressure Roller Web Pressure Roller Bearing x2

Check & Clean Upper and Lower Thermistors. Check & Clean Fuser Separator Pawls.

Sim 24-04 Clear Fusing Web Counter. Clear Fusing Belt Counter. Clear Fusing Roller Counter. Clear Press Roller Counter. Clear Fusing Load Counter. Clear Fusing Web Counter.

Perform the following, only when replacing the following fuser parts available via service parts:- Replace Fusing Separation Pawl Lower [PTME-0313FCZZ x4] Sim 24-04 Clear Separate Pawl Counter.

Replace Fuser Separation Plate Upper [CPLTM8010FC04] Sim 24-04 Clear Separate Plate Counter.



Maintenance



Every 300K

Every 300K

Transfer Section: In addition to Total/Colour/Fuser maintenance if indicated:-

Replace Primary (Image) Transfer Belt Kit (MX-510B1). Replace Primary Transfer Cleaning Blade Kit (MX-510TL). Replace Secondary Transfer Belt Kit (MX-310B2). Clean ID & Registration Sensors.

Sim 24-04 Clear TC1 Belt Counter. Clear Trans Blade Counter. Clear TC2 Belt Counter. Sim 50-22 Drum Position & Registration Adjustment - select ALL.

Every 360K

Every 360K

Process Section: In addition to Total/Colour/Fuser/Transfer maintenance if indicated:-

Replace Ozone Filter Kit (MX-361FL).

Sim 24-04 Clear Ozone Filter Counter.



Operating System Support


MX-4141N MX-5141N

Windows 8 Windows 7 XP / Vista Windows Server Apple OSX

Linux 2008 2008R2 2012 10.6 10.7 10.8 32/64 32/64 32/64 64 64

Sharp Advanced Printer Language

PCL5

PCL6 WHQL

WHQL

WHQL

WHQL

WHQL

PS WHQL

WHQL

WHQL

WHQL

WHQL

PPD WHQL

WHQL

WHQL

WHQL

WHQL TBD

GPD (PCL)

XPS *V WHQL

PC-Fax *1 *1 *1 *1 *1

Sharpdesk v3.3 Composer

SAP Use SH1DN050 (PCL) or SH1HN050 (PS) Device Type

Button Manager

Twain Scan [Network]

WHQL

WHQL

WHQL

WHQL

WHQL

Scan to Sharpdesk v3.3

Scan to Folder *2 *2 *2

Scan to FTP

Sharp OSA Network Scan Tool *3 *3 *3 *3 *3

SRDM 10/13 10/13 10/13 10/13 10/13

Notes:

*1 MX-FX11 is required. *2 Supported on Windows OS only therefore, operation is not guaranteed. *3 MX-AMX2 is required – Client is not supported on Windows Server OS. *V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 is required.



Electrical


High Voltage Settings

Note: The adjustment value of each colour mode is specified on the information label attached to the MC/DV High Voltage Power PWB.

Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.

DV BIAS VOLTAGE – SIMULATION 08-01

Item Mode Adjustment Range Actual Voltage MX-4141N MX-5141N

Middle Speed DV Bias Voltage

K

0-600

-450 +/- 5V -450 +/- 5V C M Y

Low Speed DV Bias Voltage

K -450 +/- 5V -450 +/- 5V C -430 +/- 5V -430 +/- 5V M -430 +/- 5V -430 +/- 5V Y -430 +/- 5V -430 +/- 5V

MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Item Mode Adjustment Range Actual Voltage MX-4141N MX-5141N

Middle Speed MC Grid Voltage

K

150-850

-630V +/- 5V -640V +/- 5V C M Y

Low Speed MC Grid Voltage

K -620V +/- 5V -620V +/- 5V C -600V +/- 5V -600V +/- 5V M -600V +/- 5V -600V +/- 5V Y -600V +/- 5V -600V +/- 5V



Coin Vend Interface


All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates various signals to indicate paper sizes and operation. Connector Manufacture: JST (www.jst.com) Connector Type PND series Connector Part Code (Wire Side) PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.

3. The device power supply unit should be a plug top adapter, not internal.

4. The plug top adapter should have a reinforced insulation barrier.

5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE

or equivalent). To enable coin vend function, test simulation 26 –03 should be set as required:-

Coin Vendor Mode

Diagnostic Setting

The specified quantity is completed.

Remainder of money is left

Insufficient money during copy job The specified quantity is completed. No money remaining

Black/Colour (No money remaining)

Colour (Remainder of

money left)

Condition 1 Condition 2 Condition 3 Condition 4

MODE 1 Operation 1 Operation 2 Operation 2 Operation 1



OPERATION 1 Wait for auto clear setting time (Default 60sec – can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Cont’d



Coin Vend Interface


Connector Signals Pin No. PCU PWB (CN23)

1 + 24v Out 2 GND Out 3 CV_B/W_COPY In 4 CV_COUNT Out 5 CV_START Out 6 CV_CA Out 7 CV_COLOUR_ COPY In 8 CV_COLOUR1 Out 9 CV_STAPLE Out

10 CV_COLOUR0 Out 11 CV_DUPLEX Out 12 5v Out 13 CV_SIZE0 Out 14 CV_SIZE1 Out 15 CV_SIZE2 Out 16 CV_SIZE3 Out

Colour Signals

Colour Mode (CL-COLOR1) (CL-COLOR0) B/W 0 0

Full Colour 1 1 Others

(Single/Two Colour) 0 1

Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE 0 0 0 0 NIL 0 0 0 1 A3 1 0 1 1 A3W 0 0 1 0 A4 0 0 1 1 LT 0 1 0 0 B4 0 1 0 1 LG 0 1 1 0 WLT 0 1 1 1 INV 1 0 0 0 B5 1 0 1 0 A5 1 0 0 1 EXTRA



Firmware Upgrade


USB Device:

1. Insert a USB memory device containing the firmware file into the main USB Port.

2. Enter Simulation 49-01. Note: “If no USB device is detected, an error message will be displayed.

3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):-

4. The current and the updated firmware versions will be shown within the display:-

5. Select the required firmware that requires updating - Press Execute & Yes to commence the update.

Note: If all firmware (including peripherals) require updating, select ALL (as shown):-



Firmware Upgrade


6. Firmware update progress (and remaining time) should now be displayed:-

7. Once the firmware update has completed successfully, select OK (MFP should reboot).

Firmware update is complete.



Firmware Upgrade


Network (Web Page)

1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or http://ipaddress/service_account.html

Example: http://192.168.0.151/service_login.html

Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):-

2. Select/Enter the “Service” Username and Password to access the Service Webpage and click Login:-

Default Username: service Password: service

3. When the service webpage opens, click Update of Firmware:-



Firmware Upgrade


4. Click Browse to navigate to the location of the updated firmware file and select Open:-

5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the machine.

Firmware Upgrade is complete.



E-Manual Update


1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown).

Note: The E-Manual firmware for MX-4141/5141N series consists of 1 file (*.UAR).

2. Insert the USB memory device into a USB port on the machine and execute Simulation

49-03 [E-MANUAL UPDATE]:-

3. Select the Directory containing the update file - example shown = MANUAL. (filename = manual_0100R200.uar):-



E-Manual Update


4. The current and updated version should then be displayed:-

5. Press Execute to commence upgrade. Update File Checking and a progress of the update will be displayed:-

6. Once the update is complete, press OK to exit simulation mode:-

E-Manual update is complete.



Watermark Update


1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:-

Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files.

2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05

[WATER MARK UPDATE]:-

Note: “If no USB device is detected, an error message will be displayed.

3. Select the Directory containing the Watermark update files:-



Watermark Update


4. The current and updated version should now be displayed. Press Execute to commence upgrade:-

5. Update File Checking and a progress of the update will be displayed:-

6. Once the update is complete, press OK to exit simulation mode.

Watermark Update is complete.



HDD Replacement Procedure


Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the replacement HDD.

The HDD contains the following data:-

No. Data Backup Method Data Reinstall Method Reinstall Operator 1 e-Manual Cannot be backed up Sim49-03 Service

2 Address book Sim56-02 / Device cloning / Storage backup Sim56-02 / Device cloning

/ Storage backup Service

3 Image Send registration

data (Sender’s information, meta data, etc.)

Sim56-02 / Device cloning / Storage backup

Sim56-02 / Device cloning / Storage backup Service

4 User authentication Account management Sim56-02 Sim56-02 Service

5 Japanese FEP dictionary Not available —

6 Chinese FEP dictionary Not available —

7 JOB LOG Perform via WEB PAGE —

8 JOB completion list Not available —

9 New N/A (FSS) information Not available —

10 User font (Added) Not available Perform via WEB PAGE. Service or

User 11 User macro Not available Perform via WEB PAGE

12 Document filing Perform via WEB PAGE or Sim56-03 Perform via WEB PAGE

13 System setting data Sim56-02 / Device cloning / Storage backup Sim56-02 / Device cloning

/ Storage backup Service

14 Watermark Cannot be backed up Sim49-5 Service

15 User colour profile Not available Perform via WEB PAGE Service

16

Mirroring information (When the mirroring kit is

installed, the mirroring information is written.)

Not available Forcible rebuilding is performed. Service

17 Individual setting

information for direct WEB browsing

Service

18 Cookie file for OSA application Service

19 eOSA application file Reinstallation of application Service

20 User file saved in the SMB server (NAS) Service






1. Back up the HDD storage data before replacement:-

Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.

When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG data to PC

Note: Document Filing data can also be backed up using SIM56-03

2. When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the machine).

3. Replace the HDD.

4. Power on / Boot the MFP Device:-

For new HDD (from service parts) only, Formatting is automatically performed.

When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to cancel U2-05 trouble and then format the HDD using SIM62-01.

5. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory.

6. Install the E-Manual Data onto the HDD using SIM49-03.

7. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.

8. Import the storage data backed up in Step 1.

Use SIM56-02 or device cloning/storage backup function to import the Address book, Image Send registration data and User authentication data etc.

Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed up but cannot be imported).



MX-EB12N Mirroring Kit


When the mirroring kit is installed, the two HDD units are named HDD1 (RAID/Mirroring Kit HDD) and HDD2 (Standard Machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the operation panel:-

Mirroring Kit is installed.

Mirroring Kit / HDD Trouble.

Mirroring Kit / Rebuilding - Copying the whole contents of one HDD to the other HDD. Troubleshooting:

Use SIM62-20 to check the HDD status, and refer to the following tables to confirm the relation between the HDD status and possible remedy :- Status & Trouble when is displayed:-

SIM 62-20 HDD2 OK NONE REBUILDING ERROR TROUBLE

HDD1

OK – A – A A NONE A – – – –

REBUILDING – – – – – ERROR A – – – –

TROUBLE A – – – – Status & Trouble when E7-03 error message is displayed:-

SIM 62-20 HDD2 OK NONE REBUILDING ERROR TROUBLE

HDD1

OK B B or C B B B NONE B or C C C C C

REBUILDING B C F F F ERROR B C F F F

TROUBLE B C F F D or E

Cont’d





Troubleshooting: Case Trouble Cause Advice

A

One HDD status is OK.

One HDD status is

NG

Connection failure of the connectors and harness of the

mirroring kit

Replace the HDD & perform the replacement procedure of the mirroring kit HDD. Replace the mirroring kit and perform the replacement procedure of the mirroring kit HDD.

B When at least one HDD is OK.

Communication trouble through the SATA harness of HDD. Trouble of HDD which indicates the status other than OK. Broken data in HDD. RAID PWB trouble.

Replace the cable. Remove and connect. Replace the HDD which indicates other than OK and perform the replacement procedure of the mirroring kit HDD or standard machine HDD. Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD.

C When at least one HDD is NONE.

Communication trouble through the SATA harness of HDD. Connection failure between the mirroring kit and the HDD. HDD trouble. HDD SATA harness & connector trouble. RAID PWB trouble.

Replace the cable. Remove and connect. Check connection between the mirroring kit and the HDD. Replace the HDD which indicates NONE. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD. Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD. Replace both of the HDD of the mirroring kit and that of the machine.

D When in TROUBLE- TROUBLE. RAID PWB trouble (Both or one) HDD trouble

Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD. Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD.

E

When in TROUBLE- TROUBLE.

(Occurring when replacing the HDD)

The mirroring kit is composed of HDD's that have different mirroring information. (eg. A HDD which has been used in the mirroring kit of another machine is installed.)

Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD.

F Other than cases B, C, D, and E RAID PWB trouble. Both HDD’s trouble.

Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD. Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD.





HDD Replacement Procedure:

Where possible, backup the HDD storage data before replacement:-

• Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.

• When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG data to PC

When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the machine).

Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD status to determine which HDD is in trouble:-

If HDD1 is in trouble, replace the HDD of the mirroring kit. If HDD2 is in trouble, replace the HDD of the machine.

Power off the MFP device (Primary power switch).

WHEN REPLACING THE MIRRORING KIT HDD ONLY:-

1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD.

2. Power on / Boot the MFP device:- Rebuilding is automatically executed.

3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed as REBUILDING.

Note: It may take approx. three hours to complete HDD “rebuilding”.

4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.

WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:-

1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required).

2. Set DIPSW1 of the mirroring kit to ON:-

3. Power on the MFP device - Forcible rebuilding is executed.





4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the mirroring kit is displayed.

5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.

6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF.

7. Power ON the MFP Device

8. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory.

9. Install the E-Manual Data onto the HDD using SIM49-03.

10. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.

11. Import the storage data backed up in Step 1.

Use SIM56-02 or device cloning/storage backup function to import the Address book, Image Send registration data and User authentication data etc.

Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed up but cannot be imported).

Caution:

• When replacing the HDD for the mirroring kit, ensure to use a new HDD unit. • If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the

operations and the data cannot be assured and E7-A5 trouble may occur.

• If an HDD that has been previously used for a mirroring kit is installed, the original data may be erased.

• When removing the HDD after installing the mirroring kit, be sure to remove both HDD's together.

• If only one HDD is removed and then reinstalled, the data of both HDD's may not be identical, causing an error.

• When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of the MFP PWB first, and then perform the required maintenance. With this procedure, both HDD's are disconnected from the machine.



SD Card Replacement Procedure


Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to replacing).

The SD Card includes the following data:-

Partition Number Stored Data

Backup Method

Data Reinstall Method

L-101 ICU firmware data

ICU firmware (Boot/Main) Lang.sfu Graph.sfu Boot animation Boot (CN) ARM9 firmware

-

SIM49-01 (BOOT

cannot be installed again.)

I-101 FAX reception data FAX/Internet Fax reception image data SIM66-62 -

Replacement Procedure:

When replacing the SD card, be sure to use the specified SD card supplied as a service part only. The firmware required for booting the MFP device must be included on the SD card that is used in this machine - Commercially available SD cards do not have this firmware data.

1. Use SIM56-02 to backup the SD card data to a USB memory device.

2. If the operation panel has HOME screen has been customised, backup the SD card data by using the Device Clone function.

3. When there is FAX/Internet Fax data received, use SIM66-62 to back up the image data to the USB memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to the machine.)

4. Replace the SD card with a new one.

5. Upgrade the firmware to the latest version.

6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between the HDD data and the image related memory.)

7. Use SIM56-02 to restore the data backed up in step 1.

8. Restore the data backed up in step 2 by using Device Clone function.

Notes:

If U2-40 or E7-07 trouble occurs and the error cannot be cancelled using SIM16, this may indicate an issue or failure of the SD Card – replace the SD Card by following the procedure detailed above.

Caution: Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment data will be overwritten and trouble may be generated.



CF Card Replacement Procedure


Only limited data that is stored on the CF Card can be backed up and reinstalled following replacement or CF card failure. If the CF Card is operating normally before replacement, backup the data and then reinstall the data onto the replacement CF Card.

Partition Number Stored Data

Backup Method

L-201 ICU firmware data

ICU firmware (Including OS section) Log data Snapshot Swap area

-

S-201 ICU firmware fixed data (Pre-install)

Font Web help SPDL Option Font ROM

-

S-203 System Data Setting value data file (System setting/SIM setting data (Image quality adjustment)/FAX Soft SW)

SIM56-02

Replacement Procedure:

When replacing the CF card, be sure to use the specified CF card supplied as a service part only. The firmware required for booting the MFP device must be included on the CF card that is used in this machine - Commercially available CF cards do not have this firmware data.

1. Use SIM56-02 to backup the CF card data to the USB memory.

2. When the operation panel home screen has been customised, backup the CF card data by using the device cloning function.

3. Replace the CF card with a new one.

4. Upgrade the firmware to the latest version.

5. Use SIM56-02 to restore the data backed up in procedure 1.

6. Restore the data backed up in procedure 2 by using the device cloning function.

Notes:

If E7-A6 trouble occurs and the error cannot be cancelled, this may indicate an issue or failure of the CF Card – replace the CF Card by following the procedure detailed above.



Firmware & Print Driver Revision


Engine Firmware:

Firmware ROM ICUM MAIN 01.00.R2.00

ICUM BOOT 01.00.R2.00

ICU MAIN 01.00.R2.00

ICU BOOT 01.00.R2.00

PCU 01.00.R2.00

SCU 01.00.R2.00

DESK 01.00.R2.00

DSPF 01.00.R2.00

UI CONTENTS 01.00.R2.00

LCC [MX-LC11] 01.00.A1.00

INNER FINISHER [MX-FNX9] 01.05.02.00

SADDLE FINISHER [MX-FN10] 01.12.02.00

FINISHER 4K [MX-FN11 & MX-FN18] 01.06.02.00

SADDLE [MX-FN18] 01.01.03.00

PUNCH [MX-PNX6] 01.02.02.00

FAX MAIN [MX-FX11] 01.01.G1.00

DATA SECURITY KIT [MX-FR42U] TBD

ACU [MX-EB11] 01.00.R2.00

WATERMARK 01.00.00.00

E-MANUAL 01.10.R2.00 Print Driver:

Driver Windows OS x86 XP, 2008, Vista, 7, 8 Windows OS x64

2008(R2), 2012, XP, Vista, 7, 8 PCL6 08.00.08.30 [WHQL] 08.00.08.30 [WHQL]

PS 08.00.08.32 [WHQL] 08.00.08.32 [WHQL]

PPD 1.5.0.8 [WHQL] 1.5.0.8 [WHQL]

PC-Fax 3.8.1.9 3.8.1.9

TWAIN 3.01.007.000 [WHQL] 3.01.007.000 [WHQL]

XPS ** 01.03.38.01 [WHQL] 01.03.38.01 [WHQL]

Sharp UD TBD TBD

Note: ** XPS driver supports Windows Vista only. For the latest Firmware and Print Driver version(s),

please refer to the SHARP Support Website.



Test Simulation


The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-4141/5141N Service Manual. Simulation Entry Method:

1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen will appear):-

2. Touch the VER display section (as indicated below):-

3. Touch keys:-

4. Enter a main SIM code with the 10-key pad then touch the START (MONO or COLOR) key or select a main code from the SIM key list on the touch panel.

# C **



Test Simulation


1 Scanner Self Test 1 Scanner operations test 2 Scanner sensor check 5 Scanner unit and control circuit check

2 SPF Self Test 1 SPF ageing test. 2 SPF sensor check 3 SPF output check (motor, clutch, solenoid)

3 Finisher Operation & Test 2 Finisher sensor check 3 Finisher output / load check

10 Finisher adjustment

4 LCC / Desk Operation & Test 2 LCC sensor check 3 LCC output / load check 5 DTRC clutch operation check

5 Lamp Operation & Test 1 LCD/LED operation panel test 2 Heater lamp load check 3 Scanner lamp control circuit check 4 Discharge lamp control circuit check

6 System Load Operation & Test 1 Paper Feed output / load check 2 Fan control circuit check 3 Transport unit control circuit check 6 Fuser pressure release operation check

90 Reset machine to factory setting (scanner mirror unit lock position execute).

7 Device Aging Operation & Test 1 Ageing test setting 6 Interval ageing cycle timer set up 8 Warm up time display setting 9 Printing colour select mode (colour)

12 Document reading setting (aging)

8 High Voltage Operation & Test 1 Developer bias setting and output 2 MHV/Grid setting and output 6 Transfer setting and output

9 Duplex Operation & Test 2 ADU sensor check

9 Duplex Operation & Test 3 ADU load & output check

10 Toner Motor Operation & Test 1 Toner motor operation check

13 U1 Clear / Cancel -- Trouble cancel (U1 trouble).

14 Clear / Cancel -- Trouble cancel (excluding U2/PF trouble).

15 U6 Clear / Cancel -- Trouble cancel (excluding U2/PF trouble).

16 U2 Clear / Cancel -- U2 trouble cancel

17 PF Clear / Cancel -- PF trouble cancel

21 Maintenance Cycle Configuration 1 Maintenance cycle setting

22 Data Output & Check 1 Counter data display 2 Jam/trouble counter display 3 Jam history data display 4 Trouble code history data display 5 ROM version display 6 Data print mode 8 SPF & Scanner output counter display 9 Paper feed counter display

10 Machine system display 11 Fax counter display 12 SPF jam history display 13 Process cartridge counter display 14 Toner cartridge use status 18 User data delete history 19 Image Send counter display 25 Toner usage estimator data display 40 Error code list display 42 JAM/Trouble data check 43 JAM data details display 60 Utility counter mode history data display 90 System setting list print



Test Simulation


23 Data Print Mode & Check 2 Print jam/Trouble data print mode

80 Data print mode (paper feed)

24 Data Counter & Clear 1 Jam/trouble counter clear 2 Paper feed counter clear 3 Document feed & output counter clear 4 Maintenance counter clear 5 Developer counter clear 6 Copy Counter clear 9 Print & other counter clear

10 Fax counter clear 12 Document filing counter clear 15 Network scanner counter clear 25 Toner usage estimator counter clear 35 Toner cartridge use status clear 60 Utility counter mode history data clear

25 DV Auto Adjustment & Monitor 1 Toner sensor monitor (Process drive) 2 Auto developer adjustment setting 4 Toner supply quantity data display 5 Toner density correction data display

26 Device Configuration 1 Right Tray setup 2 LCC paper size setup 3 Auditor setup 5 A3 Total/Maintenance counter set-up 6 Destination set-up 7 Machine ID setting 8 Long paper mode counter setting

10 Network scan trial mode set-up (MX-AMX1) 18 Toner save operation 30 CE mark control setup 32 Fusing cleaning operation setting 35 Trouble memory mode setting 38 Engine life over setting (Maintenance) 41 Pamphlet mode AMS operation 49 Copy speed mode setup (Postcard) 50 Function setting (B/W reverse, finisher) 51 Serial port operation setting (for PCI) 52 Blank paper count mode setting (non

printed paper – insert/cover page) 53 Enable/Disable auto colour calibration 60 Utility counter mode setup 61 Coverage counter threshold setup

26 Device Configuration 65 Finisher staple alarm mode set-up 69 Toner near end setting 71 Web browsing trial mode setup 73 Poster enlargement image loss adjustment 74 OSA trial mode setting 78 Remote operation (VNC) password setting. 79 User data delete pop up display

enable/disable

30 Sensor Operation & Test 1 Main unit sensor check 2 Paper feed sensor check (main body)

40 Bypass Operation & Adjustment 2 Bypass tray width adjustment 7 Bypass tray width detection manual setting

41 OSS Operation & Adjustment 1 Document sensor operation check 2 Document sensor output setup 3 Document sensor output display

43 Fuser Setting & Adjustment 1 Fuser temperature setup for each mode 2 Fusing operation and preheating setup

20 Fuser temperature. correction for low temperature & humidity (L/L)

21 Fuser temp correction for high temperature & humidity (H/H)

24 Fuser temperature correction setting 31 Fuser web operation check 32 Force operation of web cleaning (job end) 35 Fusing NIP operation check

44 Process Control Data 1 Process control mode setting 2 Process control sensitivity adjustment 4 Process control initial density setup 6 High density process control correction 9 Process control data display

12 DM data, patch/base data display 14 Fuser temp.& humidity output data 15 OPC drum idle rotation setting 17 Process refresh execution 21 Half tone process control registration 22 Half tone process control patch result 24 Half tone correction data result display



Test Simulation


44 Process Control Data 25 Initial half tone correction data display 26 Half tone process control execution 27 Half tone process control correction clear 28 Process control timing (On/Off) setting 29 Enable/disable half tone correction during

each job 31 OPC drum deflection adjustment/check 37 DV bias correction level setting for

continuous print mode. 43 DV unit installation identification check 61 Colour image density sensor adjustment 62 Process control execution condition setting

46 Copy & Image Density Adjustment 1 Colour copy density adjustment 2 B/W copy density adjustment 4 Colour scanner density adjustment 5 B/W scanner density adjustment 8 Colour scanner balance adjustment RGB 9 Scan image density adjustment

10 Copy colour balance & gamma manual adjustment

16 Monochrome copy density & gamma adjustment

19 B/W auto exposure mode setup 21 Engine colour balance adjustment (All) 23 Enable/disable maximum density adjust. 24 Engine half tone auto adjustment 25 Single colour mode colour balance set-up 26 Single colour mode colour balance reset 27 Coefficient (Black edge) gamma set-up 30 Resolution adjust (sub-scan – copy mode) 32 Document background density adjust. 36 2-colour mode adjustment (Red, Black) 37 B/W image reproduction adjustment 38 Black component adjustment (Copy mode) 39 Fax Image send sharpness adjustment 40 Fax mode exposure adjust (All modes) 41 Fax mode exposure adjust (Normal) 42 Fax mode exposure adjust (Fine Text) 43 Fax mode exposure adjust (Super Fine) 44 Fax mode exposure adjust (Ultra Fine) 45 Fax mode exposure adjustment (600dpi) 46 Fax mode exposure adjustment (RGP RIP) 47 JPEG compression rate setting 51 Heavy paper mode gamma adjustment 52 Heavy paper mode gamma default set 54 Half tone density adjustment (dither).

46 Copy & Image Density Adjustment 55 Drop out colour mode adjustment for

Image Send mode. 58 Copy mode pseudo resolution setting

(smoothing process). 59 Copy mode pseudo resolution image

process adjustment. 60 Sharpness adjustment (colour auto mode) 61 Area separation recognition setting 62 ACS operating condition setting 63 Copy low density adjustment 65 Colour correction table setting. 66 Watermark adjustment for Copy/Printer 74 Copy colour balance adjustment 90 Set process operation of high compression

PDF images 91 Adjust reproduction of black text.

48 Magnification & Motor Adjustment 1 Scan image magnification ratio adjust

(Main scan) 5 Scan image magnification ratio adjust (Sub

scan) 6 Motor rotation speed adjustment

49 Firmware & E-Manual Upgrade 1 Firmware Upgrade Program 3 E Manual Update Program 5 Watermark Update Program

10 ACU Firmware Update Program

50 Image Position Adjustment 1 Lead edge/copy position adjustment 5 Printer lead edge adjustment (sub scan) 6 SPF Lead edge/copy position adjustment

10 Print off-centre deviation adjustment. 12 Original centre deviation adjustment. 20 Manual colour registration adjust. 22 Auto colour registration & drum adjust. 24 Auto registration & drum data display 27 Image loss adjustment (Fax/Scanner) 28 Service adjustment (OC/SPF position)

51 Resist Roller Adjustment 1 Secondary transfer voltage ON timing

adjustment 2 Resist roller adjustment



Test Simulation


53 Document Feeder Adjustment 6 SPF document tray size adjustment 7 SPF document tray size adjust value set. 8 SPF scanning position adjustment 9 SPF dirt detection setting

10 SPF dirt detection execution

55 MFP Data Setting 1 Engine soft switch setting 2 Scanner soft switch setting 3 Controller soft switch setting:-

SW1-5 Auto clear function before copy job execution:- 0 =Disabled, 1 = Enabled

SW3-6 Process mixed original size printing for duplex mode:- 0 =Disabled, 1 = Enabled SW3-7 HP Compatibility Mode:- 0 =Disabled, 1 = Enabled

SW4-5 Paper type simplification selection:- 0 =Disabled, 1 = Enabled SW4-7 Paper feed size entry:- 0 =Disabled, 1 = Enabled

SW6-1 Ethernet Speed Auto negotiation:- 0 = Enabled, 1 = Disabled SW6-2 Ethernet Link Speed:- 0 = 100Base TX, 1 = 10Base T SW6-3 Ethernet Duplex Mode:- 0 = Full, 1 = Half SW6-4 Ethernet 100/1000 Link Speed:- 0 = 100Base TX, 1 = 1000Base T

SW6-8 USB Card Reader detection control 0 =Disabled, 1 = Enabled

SW9-5 Maintenance notification setting

by Printer MIB:- 0 = Enabled, 1 = Disabled

SW17-3 A3 / Postcard Counter Mode 0 = Disabled, 1 = Enabled

SW22-5 Display toner remaining (MFP Status):-

0= Disabled, 1 = Enabled/Display

SW24-7 Continuous print mode for OSA

(job queuing for external accounting):-

0 = Job Queue Disabled 1 = Job Queue Enabled

55 MFP Data Setting 3 Controller soft switch setting:- SW25-7 Custom Envelope size (Printer). 0 = Disabled, 1 = Enabled

SW26-1 Notification sound of finished Copy job. 0 = Disabled, 1 = Enabled

SW26-2 Notification sound for Stop copy when no original is present 0 = Disabled, 1 = Enabled

SW27-8 Retain Scan to Desktop

destination for a certain period after a scan operation.

0 = Disabled (Default) 1 = Enabled

SW28-3 Single Email alert notification for customer.


SW28-4 Envelop mode – automatically change to size tab screen.


SW28-6 Disable Multi Shot & Pamphlet

function when reprinting retention data.


SW28-7 The [X] keys indicating

determination of setting can be changed to [OK] keys

0 = Disabled, 1 = Enabled (Default)

SW30-3 Hold Image Send destination address function.

0 = Disabled, 1 = Enabled (Default) 10 Special Stamp setting (Taiwan only)

56 MFP Data Import & Export 1 Transfer data execute (MFP/SD Card/SRAM

& EEPROM) 2 Export/Import EEPROM/SD Card & HDD

data 3 Document filing data backup to USB 4 Job log data backup to USB 5 Export Adjustment & Settings data to USB 6 Output Jam/Trouble data 7 Export Syslog data to USB



Test Simulation


60 Memory Operation & Test 1 SDRAM read/write test (MFP PWB)

61 LSU Writing Adjustment/Test 1 LSU test (Polygon & BD detection check) 3 LSU power auto setup 4 LSU position adjustment (CMYK)

11 LSU power correction (automatic) 12 LSU power manual correction 13 LSU power correction value reset/clear

62 HDD Operation & Test 1 HDD/SD Card format 2 HDD partial read/write check 3 HDD read/write check (all areas) 6 Smart (HDD) self diagnostic test 7 Smart (HDD) self diagnostic error log 8 HDD/SD Card format (excluding system &

operation manual area) 10 Job completion list deletion (with job log) 11 Document filing data deletion 12 Enable/disable auto format for HDD

trouble. 13 HDD format (manual area only) 14 Delete document filing management data 20 Check operation of mirroring hard disk

63 CCD Operation & Adjustment 1 Shading correction data display 2 Shading correction execution (force) 3 CCD gamma & colour correction adjust. 4 SIT chart patch density list display 5 CCD gamma & colour correction reset. 6 Print engine colour balance 7 Standard target colour calibration set-up 8 Standard scanner target reset (Service)

11 Colour Balance setting (Factory Mode).

64 Self Test Print 1 Test print (Colour mode) 2 Test print (B/W mode) 4 Printer self print test 5 Printer self print test (PCL) 6 Printer self pint test (PS) 7 Adjustment pattern print (Sim46-21)

65 LCD Operation & Adjustment 1 LCD touch panel adjustment

65 LCD Operation & Adjustment 2 LCD touch panel adjustment result display 5 Operation panel key input test

66 Fax Control Settings & Adjustments 1 Fax Soft SW setting 2 Country code default set (Fax) 3 Fax PWB controller memory check 4 Fax signal line check (Max level) 5 Fax signal line check (Soft SW setting level) 6 Fax list print (confidential registration) 7 Fax memory printout (all data) 8 Fax sound message setup 9 Fax signal line check (Soft SW setting)

10 Fax all memory clear 11 Voice signal check (line/speaker 300bps) 12 Voice signal check (line/speaker 300bps) 13 Register dial number for Sim 66-14/15/16 14 Adjust/check the time dial pulse (10bps) 15 Adjust/check the time dial pulse (20bps) 16 Adjust/check the send level DTFM signal 17 DTFM signal to send to line (Max level) 18 DTFM signal to send to line (Soft Sw level) 21 Print various registration information 22 Set the sound volume of the handset 24 Fast memory data clear 29 Fax address book clear 30 Tel/LIU sensor status check 31 ON/OFF setting of output port (Tel/LIU) 32 Received data check (comparison) 33 Busy Tone/CNG/CED/FNET detect check 34 Display time required for sending test data 36 Check Send/Receive from modem. 39 Check Destination saved in Fax EEPROM 42 Rewrite PIC program installed on Fax box 43 Write program & adjustment values to PIC

installed on Fax 61 Display FAX related soft switch (151-250) 62 FAX receive data export in PDF format.

67 Printer Settings & Adjustments 17 Printer NVRAM clear 24 Printer half tone auto adjustment 25 Printer half tone colour adjustment 26 Standard target select of printer half tone

auto adjustment 27 Scanner target of printer calibration setup

(Service)



Test Simulation


67 Printer Settings & Adjustments 28 Standard target of printer colour

calibration (Service) 31 Printer calibration data clear 33 Printer screen gamma adjust. (PCL/PS) 34 Engine maximum adjustment mode for

printer 36 Adjust low density section 41 Threshold value setting for printing

judgement of the black colour in B/W printing or selected colour.

42 Gradation setting amount for the black colour in B/W printing or selected colour.

43 Colour balance adjustment of fine B/W printing.

45 Printer image filter and trapping adjustment.

52 Printer default gamma check (PCL/PS) 54 Printer colour balance adjustment



Trouble Codes


A0 01 PCU ROM abnormality 02 SCU ROM abnormality 04 ACU/ACRE expansion ROM error 10 Colour profile error 15 Incompatible DSK Boot and program

firmware version 17 UI data & CPU firmware inconsistency. 20 Firmware & EEPROM conflict (MFP) 21 Firmware & EEPROM conflict (PCU) 22 Firmware & EEPROM conflict (SCU)

C1 10 Main charger trouble (Monochrome) 14 Main charger trouble (Colour)

C4 00 PTC trouble (TC high voltage) 02 PTC heater open trouble 03 PTC heater short trouble 10 PTC no control 20 Primary transfer output trouble

CE 00 Network communication error 01 Network card is not installed or defective 02 FTP or Mail server is not found 03 Specified server does not correspond

during transmission 04 Invalid account/password (FTP server) 05 Invalid directory entered (FTP server) 06 Specified mail server (POP3) is not found 07 Invalid server account or password 08 The specified mail server (POP3) suspends

response

E6 10 Shading error (Black correction) 11 Shading error (White correction) 14 CCD-ASIC error

E7 01 MFP image data trouble. 02 HDD trouble when the mirroring kit is

installed. 03 HDD trouble. 04 HDD-ASIC error.

E7 07 SD Card error 10 Shading trouble (Black correction). 11 Shading trouble (White correction). 14 CCD-ASIC communication error. 20 LSU laser detection error (K). 21 LSU laser detection error (C). 22 LSU laser detection error (M). 23 LSU laser detection error (Y). 24 LSU LD driver error (K) 25 LSU LD driver error (C) 26 LSU LD driver error (M) 27 LSU LD driver error (Y) 28 LSU-PCU connection trouble 29 LSU-ASIC frequency abnormality. 42 Image data trouble (ACRE - ASIC) 46 Image data decode error ( ACRE) 47 MFP & ACRE firmware inconsistency 48 Scanner expansion PWB (ACRE) memory

error 49 Watermark data error 50 Firmware & PWB combination error 60 MFP combination error (Firmware/PWB) 61 MFP-PCU combination error 70 Scanner connection error 80 MFP-SCU communication trouble. 90 MFP-PCU communication trouble. 91 Fax reception image data error 92 Copy image data error 93 Image data process error. 94 Image data process error (import data) 96 MFP PWB DIMM memory check error. A0 LSU LD PWB EEPROM R/W error (K) A1 LSU LD PWB EEPROM R/W error (C) A2 LSU LD PWB EEPROM R/W error (M) A3 LSU LD PWB EEPROM R/W error (Y) A5 Mirror kit HDD installation error A6 Compact Flash memory trouble

EE EC Auto DV adjustment trouble. EL Auto DV adjustment trouble (over toned). EU Auto DV adjustment trouble (under toned).

F1 00 Finisher-PCU PWB communication error. 03 Finisher exit roller lifting operation trouble



Trouble Codes


F1 08 Finisher staple shift motor trouble. 10 Finisher staple operation trouble. 11 Finisher grip operation trouble. 15 Finisher exit tray lift operation trouble. 19 Finisher alignment operation trouble F. 20 Finisher alignment operation trouble R 21 Finisher interface fan motor trouble. 22 Finisher rear edge assist motor trouble 23 Finisher shutter trouble 30 Finisher-Saddle communication trouble 31 Saddle Finisher folding sensor trouble. 32 Finisher/Punch unit communication error. 33 Punch unit shift operation trouble. 34 Punch operation trouble. 36 Punch paper edge detection error 37 Finisher data backup RAM error. 38 Punch data backup RAM trouble. 39 Punch paper dust sensor trouble. 41 Saddle paper positioning trouble 42 Saddle guide motor trouble 43 Saddle alignment operation trouble. 44 Saddle staple motor R trouble 45 Saddle staple trouble. 46 Saddle pushing plate motor trouble 47 Saddle paper transport motor trouble. 50 Finisher incompatibility trouble. 51 Saddle sensor connection trouble 52 Finisher micro switch trouble

F2 22 Discharge lamp trouble (K) 23 Discharge lamp trouble (C) 24 Discharge lamp trouble (M) 25 Discharge lamp trouble (Y) 39 Process temperature sensor trouble 40 Toner density sensor trouble (K) 41 Toner density sensor trouble (C) 42 Toner density sensor trouble (M) 43 Toner density sensor trouble (Y) 45 Colour image density sensor trouble 49 LSU thermistor trouble 50 K drum phase sensor trouble 51 Drum phase sensor trouble (Colour)

41cpm 51 Drum phase sensor trouble (Cyan) 51cpm 52 Drum phase sensor trouble (Mag) 51cpm 53 Drum phase sensor trouble (Yel) 51cpm

F2 58 Temperature/humidity sensor trouble

(HUD_M/TH_M) 64 Toner supply operation trouble (K) 65 Toner supply operation trouble (C) 66 Toner supply operation trouble (M) 67 Toner supply operation trouble (Y) 70 Improper toner cartridge detection (K) 71 Improper toner cartridge detection (C) 72 Improper toner cartridge detection (M) 73 Improper toner cartridge detection (Y) 74 Toner cartridge CRUM error (K) 75 Toner cartridge CRUM error (C) 76 Toner cartridge CRUM error (M) 77 Toner cartridge CRUM error (Y) 78 Image density registration sensor trouble 91 High density process control high voltage

error (K) 92 High density process control high voltage

error (C) 93 High density process control high voltage

error (M) 94 High density process control high voltage

error (Y)

F3 12 Paper feed tray 1 lift up trouble 22 Paper feed tray 2 lift up trouble

F6 00 ICU-Fax communication trouble (ICU) 01 Fax EEPROM read/write error. 04 Fax modem operation trouble. 21 LIU & Fax soft switch error (combination) 30 Access error to 1-chip on Fax board. 97 Fax Pwb compatibility trouble. 98 Improper Fax & Destination information.

H2 00 Thermistor open trouble (TH_UM_AD2). 01 Lower thermistor open trouble (TH_LM). 02 Thermistor open trouble (TH_US). 03 Thermistor open trouble (TH_UM_AD1)

H3 00 Fuser high temperature trouble (TH_UM). 01 Fuser high temperature trouble (TH_LM).



Trouble Codes


H3 02 Sub thermistor fusing section high

temperature (TH_US).

H4 00 Fuser low temperature (TH_UM_AD2) 01 Fuser low temperature (TH_LM) 02 Sub thermistor fusing section low

temperature (TH_US) 30 Thermistor input circuit trouble (TH_UM)

H5 01 5 continuous (POD1 not reach) jams

H7 10 Fuser low temperature recovery error

(TH_UM_AD2) 11 Fuser low temperature recovery error

(TH_LM)

L1 00 Scanner feed trouble.

L3 00 Scanner return trouble.

L4 02 Paper feed motor trouble 03 Fusing motor trouble 04 DV motor trouble K 05 DV motor trouble CMY 06 Transfer unit lift trouble 07 Transfer belt motor trouble11 Shift motor trouble 16 Fusing pressure release trouble 30 Controller fan motor 31 Paper exit cooling fan trouble 32 Power source cooling fan 1 trouble 34 LSU cooling fan trouble 35 Fusing cooling fan trouble 45 Toner cooling fan trouble (Toner cooling

fan 1 or 2) 50 Process fan trouble 56 Rear cooling fan trouble 58 Ozone exhaust fan trouble

L6 10 Polygon motor trouble (LSU)

L8 01 No Full wave signal 02 Full wave signal error 20 MFP PWB/LSU mother board

communication trouble

PC -- Personal counter not installed

U1 01 Battery trouble.

U2 00 MFP EEPROM read/write error 05 Erroneous detection of account

management data 11 MFP PWB EEPROM check sum error. 30 Serial number discrepancy (MFP – PCU) 40 SD card system storage data error 41 HDD system storage data area error 42 Machine adjustment data (system storage

area) error 50 HDD user authentication data sum error 60 Watermark check error. 80 SCU PWB EEPROM read/write error. 81 SCU PWB EEPROM check sum error. 90 PCU PWB EEPROM read/write error. 91 PCU PWB EEPROM check sum error

U5 00 Document feeder unit communication

trouble 16 Document feeder unit fan trouble 30 Document feeder tray lift up trouble 31 Document feeder tray lift down trouble

U6 00 PCU-Desk communication trouble 01 Desk Unit Tray 1 lift motor trouble 02 Desk Unit Tray 2 lift motor trouble 09 LCC lift motor trouble 10 Desk transport motor trouble



Trouble Codes


U6 20 LCC communication trouble 21 LCC transport motor trouble 22 LCC 24v power abnormality 50 Desk incompatibility trouble 51 LCC – Main unit combination trouble

U7 50 Communication trouble between main

unit and vendor control 51 Vendor machine error

U9 01 Touch panel trouble

UC 02 CPT - ASIC error 20 DOCC ASIC error



Sensor Location


MAIN ENGINE & DSPF:



Sensor Location


MX-DE21 DESK (TANDEM DRAWER):

MX-DE22/23 DESK:

DLUD1

DCSPD1

DSW_DSK DPFD1

DPED2

DCSPD2 DPED1 DPFD2 DLUD2



Jam Cause Codes


ENGINE & DESK Code Description Code Description

APPD1_N APPD1 not-reached JAM D1PPD1_ST1 D1PPD1 remaining JAM (Tandem left tray feed paper)

APPD1_S APPD1 remaining JAM D1PPD2_NT1 D1PPD2 not-reached JAM (Tandem left tray feed paper)

APPD2_N APPD2 not-reached JAM D1PPD2_ST1 D1PPD2 remaining JAM (Tandem left tray feed paper)

APPD2_S APPD2 remaining JAM DPFD1_N4 DPFD1 not-reached JAM (Desk lower tray feed paper)

CPFD1_N2 CPFD1 not-reached JAM (Main tray 2 feed paper) DPFD1_NT1 DPFD1 not-reached JAM

(Tandem left tray feed tray)

CPFD1_N3 CPFD1 not-reached JAM (Desk upper tray feed paper) DPFD1_S3 DPFD1 remaining JAM

(Desk upper tray feed paper)

CPFD1_N4 CPFD1 not-reached JAM (Desk lower tray feed paper) DPFD1_S4 DPFD1 remaining JAM

(Desk lower tray feed paper)

CPFD1_NT1 CPFD1 not-reached JAM (Tandem left tray feed paper) DPFD1_ST1 DPFD1 remaining JAM

(Tandem left tray feed paper)

CPFD1_NT2 CPFD1 not-reached JAM (Tandem right tray feed paper) DPFD1_ST2 DPFD1 remaining JAM

(Tandem right tray feed paper)

CPFD1_S1 CPFD1 remaining JAM (Main tray 1 feed paper) DPFD2_S4 DPFD2 remaining JAM


CPFD1_S2 CPFD1 remaining JAM (Main tray 2 feed paper) MFT Manual feed tray paper feed JAM

(PPD1 not-reached)

CPFD1_S3 CPFD1 remaining JAM (Desk upper tray feed paper) MPFD_S MPFD remaining JAM

CPFD1_S4 CPFD1 remaining JAM (Desk lower tray feed paper) MTR_ILG Motor driver trouble JAM

CPFD1_ST1 CPFD1 remaining JAM (Tandem left tray feed paper) NO_MATCH Parameter inconsistency

CPFD1_ST2 CPFD1 remaining JAM (Tandem right tray feed paper) POD1_FUS POD1 JAM

(Fusing winding detection)

CPFD2_DESK CPFD2 JAM

(Desk communication abnormality detection)

POD1_N POD1 not-reached JAM

CPFD2_N3 CPFD2 not-reached JAM (Desk upper tray feed paper) POD1_S POD1 remaining JAM

CPFD2_N4 CPFD2 not-reached JAM (Desk lower tray feed paper) POD2_N POD2 not-reached JAM

CPFD2_NT1 CPFD2 not-reached JAM (Tandem left tray feed paper) POD2_S POD2 remaining JAM

CPFD2_NT2 CPFD2 not-reached JAM (Tandem right tray feed paper) POD3_N POD3 not-reached JAM

CPFD2_S2 CPFD2 remaining JAM (Main tray 2 feed paper) POD3_S POD3 remaining JAM

CPFD2_S3 CPFD2 remaining JAM (Desk upper tray feed paper) PPD1_LCC PPD1 JAM

(LCC communication abnormality detection)

CPFD2_S4 CPFD2 remaining JAM (Desk lower tray feed paper) PPD1_N1 PPD1 not-reached JAM

(Main traiy 1 feed paper)

CPFD2_ST1 CPFD2 remaining JAM (Tandem left tray feed paper) PPD1_N2 PPD1 not-reached JAM

(Main tray 2 feed paper)

CPFD2_ST2 CPFD2 remaining JAM (Tandem right tray feed paper) PPD1_N3 PPD1 not-reached JAM




Jam Cause Codes


ENGINE & DESK Code Description Code Description

PPD1_N4 PPD1 not-reached JAM (Desk lower tray feed paper) PPD2_NA PPD2 not-reached JAM

(ADU refeed paper)

PPD1_NA PPD1 not-reached JAM (ADU refeed paper) PPD2_NL PPD2 not-reached JAM

(LCC feed paper)

PPD1_NL PPD1 not-reached JAM (LCC feed paper) PPD2_NM PPD2 not-reached JAM

(Manual tray feed paper)

PPD1_NM PPD1 not-reached JAM (Manual tray feed paper) PPD2_NT1 PPD2 not-reached JAM


PPD1_NT1 PPD1 not-reached JAM (Tandem left tray feed paper) PPD2_NT2 PPD2 not-reached JAM


PPD1_NT2 PPD1 not-reached JAM (Tandem right tray feed paper) PPD2_PRI PPD2 JAM

(Image preparation wait timeout)

PPD1_S1 PPD1 remaining JAM (Main tray 1 feed paper) PPD2_S1 PPD2 remaining JAM


PPD1_S2 PPD1 remaining JAM (Main tray 2 feed paper) PPD2_S2 PPD2 remaining JAM


PPD1_S3 PPD1 remaining JAM (Desk upper tray feed paper) PPD2_S3 PPD2 remaining JAM


PPD1_S4 PPD1 remaining JAM (Desk lower tray feed paper) PPD2_S4 PPD2 remaining JAM


PPD1_SA PPD1 remaining JAM (ADU refeed paper) PPD2_SA PPD2 remaining JAM (ADU refeed paper)

PPD1_SL PPD1 remaining JAM (LCC refeed paper) PPD2_SL PPD2 remaining JAM

(LCC feed paper)

PPD1_SM PPD1 remaining JAM (Manual tray feed paper) PPD2_SM PPD2 remaining JAM

(Manual tray feed paper)

PPD1_ST1 PPD1 remaining JAM (Tandem left tray feed paper) PPD2_ST1 PPD2 not-reached JAM


PPD1_ST2 PPD1 remaining JAM (Tandem right tray feed paper) PPD2_ST2 PPD2 not-reached JAM


PPD2_DRUM PPD2 JAM (Drum lock detection) SIZE_ILG Size irregular JAM

PPD2_FIN PPD2 JAM

(Finisher communication abnormality detection)

STOP_JAM Emergency stop JAM

PPD2_N1 PPD2 not-reached JAM (Main tray 1 feed paper) TRAY1 CPFD1 not-reached JAM (Main tray 1 feed paper)

PPD2_N2 PPD2 not-reached JAM (Main tray 2 feed paper) TRAY2 CPFD2 not-reached JAM (Main tray 2 feed paper)

PPD2_N3 PPD2 not-reached JAM (Desk upper tray feed paper) TRAY3 Paper feed JAM

(Desk upper tray/Tandem left tray)

PPD2_N4 PPD2 not-reached JAM (Desk lower tray feed paper) TRAY4 Paper feed JAM

(Desk lower tray/Tandem right tray) LARGE CAPACITY CASSETTE

LCC LCC paper feed JAM (LPFD not-reached) LPFD_SL LCC remaining JAM

(Side LCC paper feed) INNER FINISHER

FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM

FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM

FPPD1_N Finisher inlet port not reached JAM

FSTPLJ Staple JAM



Jam Cause Codes


1K FINISHER Code Description Code Description

FDRLMJ Paper exit roller lift motor JAM FPPD3_S Saddle paper exit remaining JAM

FGMJ Gripper motor JAM FSATPD_S Saddle transport remaining JAM

FIN_PAOF Paper attribute data reception overflow (16 sheets)

FSDMJ Saddle motor JAM

FIN_TIME Finisher paper early reaching JAM FSPTMJ Saddle paper transport motor JAM

FPDD_S Bundle exit remaining JAM FSSMJ Stapler shift motor JAM

FPNCHJ Punch JAM FSTPLJ Staple JAM

FPPD1_N Finisher inlet port not- reached JAM

FSSTPLJ Saddle staple JAM

FPPD1_S Finisher inlet port remaining JAM PDPPD1_N Interface inlet port not- reached JAM

FPPD2_N Saddle section not- reached JAM PDPPD1_S Interface inlet port remaining JAM

FPPD2_S Saddle section remaining JAM PDPPD2_N Interface outlet port not- reached JAM

FPPD3_N Saddle paper exit not- reached JAM

PDPPD2_S Interface outlet port remaining JAM

4K FINISHER

FED_N Finisher inlet port not-reached JAM FSFS_S Saddle paper exit remaining JAM

FED_S Finisher inlet port remaining JAM FSHS_N Saddle transport not-reached JAM

FFPD_N Saddle section not-reached JAM FSHS_S Saddle transport remaining JAM

FFPD_S Saddle section remaining JAM FSSTPLJ Saddle staple JAM

FHS_N Finisher paper exit not-reached JAM FSTPLJ Staple JAM

FHS_S Finisher paper exit remaining JAM PDPPD1_N Interface inlet port not-reached

JAM

FIN_TIME Finisher paper early reaching JAM PDPPD1_S Interface inlet port remaining JAM

FPNCHJ Punch JAM PDPPD2_N Interface outlet port not-reached JAM

FSFS_N Saddle paper exit not-reached JAM PDPPD2_S Interface outlet port remaining

JAM DOCUMENT FEEDER

Code Description Code Description

ICU_REQ ICU factor stop JAM SPPD1_N SPPD1 not-reached JAM

P_SHORT Short size JAM SPPD1_S SPPD1 remaining JAM

SDFS_S Paper JAM SPPD2_N SPPD2 not-reached JAM

SPOD_N SPOD not-reached JAM SPPD2_SR SPPD2 reverse remaining JAM

SPOD_S SPOD remaining JAM SPPD3_N SPPD3 not

Technical Handy Guide - Quality Computer Services€¦ · Sim 55-03 Toner Remain Status Display:...

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