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Transcript of Technical Communication. Objectives Show why engineers need to know how communicate Identify how...
Technical Communication
Objectives Show why engineers need to know how
communicate
Identify how technical communication is different from high school writing
Identify what makes a good technical report or presentation
Rev: 20140827, NAO Technical Communication
2
What is technical communication? Laboratory reports and
memos
Journal papers
Guides & Manuals
Proposals
Patents
Specifications
Progress and design reports
..and more!
Technical Communication
3Rev: 20140827, NAO
Technical Communication is Different
High School Writing Expository
Double spaced
Essay format
Descriptive
Length requirement
Technical Communication
Informative
Often single spaced
Professional format
Concise and precise
Short is preferred
Technical Communication
4Rev: 20140827, NAO
Why do engineers need to communicate?
Living in a “sound bite” world, engineers must learn to communicate effectively … If we place our trust
solely in the primacy of logic and technical skills, we will lose the contest for the public’s attention—and in the end, both the public and the engineer will be
the loser.
-Norman Augustine, chair of the Human Space Flight Committee
Technical Communication
5Rev: 20140827, NAO
Questions to ask while preparing What is my goal?
Who is my audience?
What are the limitations of my medium?
How can I reduce the “noise”?
Technical Communication
6Rev: 20140827, NAO
What is your goal? Inform (Provide)
Request (Obtain)
Instruct (Give)
Propose (Suggest)
Recommend (Suggest)
Persuade (Convince)
Record (Document)
Technical Communication
7Rev: 20140827, NAO
Who is your audience? Am I delivering the information my audience
wants?• How much detail should I provide?• What level of technical vocabulary is
appropriate?
Technical Communication
8Rev: 20140827, NAO
Limitations of your medium Written vs. oral communication
Abstract/executive summary vs. memo vs. report
Specifications from audience
Technical Communication
9Rev: 20140827, NAO
Reducing the “noise” Write or speak clearly and concisely
Identify facts vs. opinions
Use the specified format• If unspecified, choose a common format
Use appropriate spelling and grammar
Technical Communication
10Rev: 20140827, NAO
Reducing Noise: Writing concisely
Using too many wordsMany have made the wise observation that when a stone is in motion rolling down a hill or incline
that that moving stone is not as likely to be covered all over with the kind of thick green
moss that grows on stationary unmoving things and becomes a nuisance and suggests that
those things haven’t moved in a long time and probably won’t move any time soon. Technical
Communication11Rev: 20140827, NAO
Reducing Noise: Writing concisely
Using just enough wordsA rolling stone gathers no moss.
Technical Communication
12Rev: 20140827, NAO
Reducing Noise: Writing concisely Using showy words
• I am waiting for class to commence.• I am waiting for class to start.• It is essential that the gauge be cleaned at
frequent intervals.• Clean the gauge frequently.
Technical Communication
13Rev: 20140827, NAO
Reducing Noise: Writing Clearly Ambiguity
Good paragraph use
Sections and subsections
Bullets
Technical Communication
14Rev: 20140827, NAO
Reducing Noise: Presenting Clearly I can read this (32 pt.)
• I can read this, too (28 pt.) We are getting small, but still readable (24 pt.)
This is getting too small to read (20 pt.) Please be kind to your audience (16 pt.)
Don’t go below 20 point font (12 pt.)
Technical Communication
15Rev: 20140827, NAO
Reducing Noise: Presenting Clearly Don’t blind your audience.
Technical Communication
16
Bad Idea
Bad Idea
Bad Idea
Bad Idea
Bad Idea
Good Idea
Good Idea
Good Idea
Good Idea
Good Idea
Bad Idea
Bad Idea
Bad Idea
Good Idea
Good Idea
Rev: 20140827, NAO
Reducing Noise: Presenting Clearly Watch size and complexity of figures and tables.
Use few words.
Technical Communication
17Rev: 20140827, NAO
Reducing Noise: Presenting Clearly?
Technical Communication
18Rev: 20140827, NAO
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Feeder Id Node IdEquipment
Id Phase kVLN LLL(A)
LLL Kmax(A)
LLL Kmax Z(A)
LLL Kmin(A)
LLL Kmin Z(A)
LLG(A)
LLG Kmax(A)
LLG Kmin(A)
LL(A)
LL Min(A)
LL Kmax(A)
LL Kmax Z(A)
LL Kmin(A)
LL Kmin Z(A)
LG Max(A)
LG Min(A)
LG Kmax(A)
LG Kmax Z(A)
LG Kmin(A)
LG Kmin Z(A)
WPT_1332 10202288 10202288 ABC 8 2054 2054 2054 2054 2054 1840 1840 1840 1737 1737 1737 1737 1737 1737 1406 1406 1406 1406 1406 1406
WPT_1332 10292679 10292679 ABC 8 2054 2054 2054 2054 2054 1839 1839 1839 1737 1737 1737 1737 1737 1737 1405 1405 1405 1405 1405 1405
WPT_1332 10965 10965 ABC 8 2515 2515 2515 2515 2515 2264 2264 2264 2132 2132 2132 2132 2132 2132 1832 1832 1832 1832 1832 1832
WPT_1332 11807 11807 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1635 1635 1635 1635 1635 1635
WPT_1332 12161 12161 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 845 845 845 845 845 845
WPT_1332 12167 12167 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 778 778 778 778 778 778
WPT_1332 12168 12168 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 781 781 781 781 781 781
WPT_1332 12169 12169 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 784 784 784 784 784 784
WPT_1332 12170 12170 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 787 787 787 787 787 787
WPT_1332 12179 12179 ABC 8 1239 1239 1239 1239 1239 1115 1115 1115 1046 1046 1046 1046 1046 1046 793 793 793 793 793 793
WPT_1332 12180 12180 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 793 793 793 793 793 793
WPT_1332 123742 123742 ABC 8 2171 2171 2171 2171 2171 1948 1948 1948 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529
WPT_1332 123788 123788 ABC 8 2187 2187 2187 2187 2187 1962 1962 1962 1850 1850 1850 1850 1850 1850 1543 1543 1543 1543 1543 1543
WPT_1332 123789 123789 ABC 8 2171 2171 2171 2171 2171 1947 1947 1947 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529
WPT_1332 123791 123791 ABC 8 2171 2171 2171 2171 2171 1947 1947 1947 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529
WPT_1332 123892 123892 ABC 8 2376 2376 2376 2376 2376 2136 2136 2136 2013 2013 2013 2013 2013 2013 1708 1708 1708 1708 1708 1708
WPT_1332 123893 123893 ABC 8 2241 2241 2241 2241 2241 2012 2012 2012 1896 1896 1896 1896 1896 1896 1589 1589 1589 1589 1589 1589
WPT_1332 123927 123927 ABC 8 2770 2770 2770 2770 2770 2501 2501 2501 2353 2353 2353 2353 2353 2353 2071 2071 2071 2071 2071 2071
WPT_1332 123933 123933 ABC 8 2749 2749 2749 2749 2749 2481 2481 2481 2334 2334 2334 2334 2334 2334 2050 2050 2050 2050 2050 2050
WPT_1332 12648 12648 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 696 696 696 696 696 696
WPT_1332 12809 12809 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1240 1240 1240 1240 1240 1240
WPT_1332 12908 12908 A 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1447 1447 1447 1447 1447 1447
WPT_1332 12911 12911 ABC 8 2118 2118 2118 2118 2118 1930 1930 1930 1797 1797 1797 1797 1797 1797 1467 1467 1467 1467 1467 1467
WPT_1332 12913 12913 ABC 8 2131 2131 2131 2131 2131 1928 1928 1928 1791 1791 1791 1791 1791 1791 1467 1467 1467 1467 1467 1467
WPT_1332 12996 12996 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 348 348 348 348 348 348
WPT_1332 13003 13003 ABC 8 2450 2450 2450 2450 2450 2216 2216 2216 2080 2080 2080 2080 2080 2080 1810 1810 1810 1810 1810 1810
WPT_1332 13005 13005 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1753 1753 1753 1753 1753 1753
WPT_1332 13007 13007 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1618 1618 1618 1618 1618 1618
WPT_1332 13008 13008 ABC 8 2395 2395 2395 2395 2395 2177 2177 2177 2034 2034 2034 2034 2034 2034 1778 1778 1778 1778 1778 1778
WPT_1332 13076 13076 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1009 1009 1009 1009 1009 1009
WPT_1332 13083 13083 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1716 1716 1716 1716 1716 1716
WPT_1332 13084 13084 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1714 1714 1714 1714 1714 1714
WPT_1332 13254 13254 A 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2755 2755 2755 2755 2755 2755
WPT_1332 137493 137493 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 368 368 368 368 368 368
WPT_1332 137494 137494 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 366 366 366 366 366 366
WPT_1332 137496 137496 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 369 369 369 369 369 369
WPT_1332 137498 137498 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 369 369 369 369 369 369
Reducing Noise: Presenting Clearly?
Technical Communication
19Rev: 20140827, NAO
X
Reducing Noise: Presenting Clearly
Know your slides
Test the AV equipment beforehand
Speak to the audience
Be aware of your movement
Practice, practice, practice!
Technical Communication
20Rev: 20140827, NAO
A Little Poem Regarding Computer Spell Checkers...
Eye halve a spelling chequer It came with my pea sea It plainly marques four my revue Miss steaks eye kin knot sea.
Eye strike a key and type a word And weight four it two say Weather eye am wrong oar write It shows me strait a weigh.
As soon as a mist ache is maid It nose bee fore two long And eye can put the error rite Its rare lea ever wrong.
Eye have run this poem threw it I am shore your pleased two no Its letter perfect awl the weigh My chequer tolled me sew.
Technical Communication
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Photos should… Be clear with good contrast
Only include necessary equipment
Indicate scale
Technical Communication
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Cold
Technical Communication
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Getting warmer…
Technical Communication
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Warmer still…
Technical Communication
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Hot
Technical Communication
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Executive Summaries Problem or objectives
statement
Lab procedure
Results
Obstacles and solutions
Improvements
Attachments
Technical Communication
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Lab Memos Heading
Introduction
Results
Conclusion and Recommendation
Appendix
Technical Communication
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Lab Reports Title Page
Table of Contents
List of Figures and Tables
Executive Summary
Introduction
Results
Conclusion
References
Appendix
Technical Communication
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Report and Memo Resources
On Website• See Technical Communication Guide
Instructional staff, especially GTAs
Technical Communication
30Rev: 20140827, NAO
Rubrics: General
Technical Communication
31
https://eeiccourses.engineering.osu.edu/sites/eeiccourses.engineering.osu.edu/files/uploads/1182/AEVLab/AEVDocuments/LabGuidelines/AEV_Lab_Guidelines_Rev_2014-08-21.pdf
Rev: 20140827, NAO
Check AEV Lab Guidelines at:
Questions? Technical writing
Technical presentations
Lab reports and memos
Technical Communication
32Rev: 20140827, NAO